Older place but clean for the most part.House keeping did the bare minimum for cleaningGenuine Hotels.com guest review
"Wonderful hotel - clean & new."
Excellent choice. I would totally recommend this hotel to anyone looking for a place to stay in GR.Genuine Hotels.com guest review
The staff was wonderful. Jessica was extremely helpful and kind. We would stay here over and over again. Great place!!!Genuine Hotels.com guest review
"Hard to find but worth it"
As other reviewers said, it is hard to find the hotel but other than that we loved this hotel. The one bedroom suite was like having a one bedroom apartment. It worked perfectly for our needs. This will be our hotel of choice when staying in Grand Rapids.Genuine Hotels.com guest review
"Nice hotel near downtown"
Too expensive for facilities and location in Western MuchiganGenuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your review and feedback. We do recognize we are the rate leader in the area and strive to provide exceptional service in addition to our brand-new amenities and up-to-date facility.
"For extended stays you can't beat the space!"
This place is new so it's in great condition. The staff are happy and helpful. The location is a little annoying being behind other businesses, but many hotels in the area are similar. For an extra few bucks having the kitchen (full kitchen mind you) a separate bedroom and some space in the room to stretch out is wonderful.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your kind comments about our staff and facility! We are proud of our new hotel and are pleased that it served your stay so well!
"Close to our travel needs and personal event"
Enjoyed our stay. Staff was very friendly and obliging. Hotel was clean. The signage for the hotel was POOR and made finding the hotel difficult.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for the great review! Our staff is pleased to hear that you enjoyed their service and the cleanliness of our hotel. We do apologize for the restrictions the city has placed on signage on 28th street and encourage our guests to call the hotel if they have difficulty locating us!
"Great Place to Stay"
Very good place to stay, convenient location and great selection on the breakfast.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for the five star review! We always appreciate hearing positive feed back and look forward to the opportunity to serve you again!
"This place was great."
This place is a new hotel. The staff was excellent. They always had smiles and great eye contact. My room was huge. It had a gas fire place that really warmed up the room. They had social hour where they offered a free dinner and drinks. That was such an unexpected wonderful touch. The food was really good. The free breakfast in the morning was also […] surprisingly good. I will definitely go back to this hotel in the future. Read moreGenuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your wonderful review! We are so pleased that you enjoyed our staff's service and the amenities of our hotel. It is always a pleasure to hear that a guest enjoyed their stay with us. We look forward to the opportunity to serve you again!
We stayed at the Marriott Residence Inn on our wedding night. When we arrived, the doors were locked, with instructions to pick up a phone to alert staff that we were there. We waited over 10 minutes with the phone ringing off the hook before a staff member came to the door to let us in. Other than this, our stay was satisfactory.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your review! We do lock our doors at night for guest safety and our night auditor has some times where she temporarily leaves the desk to assist other guests. We sincerely apologize that you had to wait to check-in and we are pleased that the rest of your stay met your expectations. We look forward to the opportunity to serve you again!
A very nice hotel...it was difficult to find in that it is not off of a genuine road and sits back off of the main road and is not visible from it, but it was a very nice hotel and the room was very nice as well. Only drawback was that the bathroom was literally right next to the bed, so anyone getting ready in the morning would prevent anyone else […] from still sleeping. Loved the firepit, but was disappointed that it was turned off at 11:00 as many people were just coming out to enjoy it after having been out for the evening. Breakfast in the morning was good...a selection of some hot food items as well as fruit, donuts, bagels/bread, etc. I would definitely stay there again, and I would recommend this hotel as a very nice place to stay. Read moreGenuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your review! We're pleased that you enjoyed our breakfast and amenities, especially our outdoor fire pit. Out of courtesy to our sleeping guests we do observe quiet hours after 11pm in our outdoor areas but we’re happy to hear how much our guests enjoy the patio. We certainly look forward to serving you again the in the future!
I stayed at the hotel and it was located near everything and it was perfect. Not only was the staff extremely helpful, but friendly as well. The room was spectacular.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your wonderful review! We're pleased to hear that your stay was so enjoyable. We look forward to welcoming you again in the future!
"Great rooms, but no one came to clean"
The hotel is nice and new and our room was beautiful with a suite kitchen and fireplace . However, no one ever came to clean the room. After the first day no one came, we told the front desk and said we needed clean towels and more shampoo. That night, there was a note apologizing with candy but the room still hadn't been cleaned!!! Our baby was sleeping […] so we had to ask them to drop towels off at the door and empty the trash full of diapers we left in the hall. Three nights, no service. Something went wrong. Read moreGenuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your feedback. We were aware of the situation at the time and have retrained the housekeeper from the first day to make sure that all suites are serviced. We do encourage our guests who need their suite cleaned by a certain time to notify the front desk so we may schedule a time for cleaning to avoid the situation where guests are unable to accept service. We certainly would love to host your family again and we will work with you to make sure everything is perfect!
"Great Weekend Getaway"
My family and I were able to spend the weekend at some of the Grand Rapids must do's and opted to stay at Residence inn. The staff was attentive and helpful throughout the stay. The rooms were clean and we'll maintained. The only oddity, which seems to be an emerging hotel trend is the lack of rooms withbath tubs. Showering with an 18 month old was […] not likely to end well so we were relocated to a handicap accessible room. Read moreGenuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your kind comments! We are pleased that you enjoyed your stay with us and found our rooms clean and our staff hospitable. We look forward to the opportunity to serve you again.
Clean hotel, convenient, responsive staff and quiet surroundings.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your positive feedback! We are so pleased that you found your stay enjoyable.
"Good facilities and comfort"
We liked our stay here and while we did not use the kitchen, it was good to see all the modern appliances. One gripe - the bathroom was not cleaned from before and was smelling. We were just too tired to complain.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for the five-star review and your kind comments! I’ve informed the General Manager of your comments in regards to the cleanliness of the bathroom and we will certainly look into the issue to ensure this does not happen again. We look forward to the opportunity to serve you again!
"Beautiful place @ great price"
The suite was new, clean and modern. Bed was very comfortable and view out the back was relaxing. Breakfast was something of a scramble, as they kept running out of things. That can be fixed, however. (Actually, it seemed as if some employee didn't show up.). Overall, it is a very nice place to stay in Grand Rapids.Genuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport We thank you for your kind and thoughtful comments in regards to your stay at our hotel. We are pleased you found our beds so comfortable and your stay relaxing – we look forward to hosting you again during your next visit to Grand Rapids!
"A real gem!"
Really pleasantly surprised at how big, modern and clean my suite was! If it was located in East Lansing, I'd stay there every week.Genuine Hotels.com guest review
Very relaxing. Enjoyed the whirlpool and outdoor fireplace.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your great review! We look forward to the opportunity to host you again.
"Incredible Stay..Great rooms and breakfast!"
04/19/15 Shoo4boys Southeastern Michigan
Incredible stay - great rooms, pull out sofa was comfortable beyond belief, hot breakfast was second to none. Staff was very friendly and helpful. We travel a lot as a family and this particular motel was excellent. Should also mention we were on the 3rd floor (325) and it was super quiet so we all got a good nights sleep! I am a Marriott rewards member so I utilized the Mobile check-in feature which worked out perfect - no wait, just picked up our room keys at the front desk and off to our room! Excellent experience.
03/31/15 Sadie G New York City, New York
We travelled to Grand Rapids in October of 2014 and reserved 2 rooms here for us and our friends. We thoroughly enjoyed the accommodations. Clean rooms... nicely appointed with a fire pit outside. Breakfast was great and staff was friendly. Great experience and we will definitely stay here again when in the area!!!
"Loud and Unresponsive "
03/27/15 tipofthemit Petoskey, Michigan
At check in I was concerned about volume as there was a team party/gathering in the lobby. Was assured that noise wouldn't be a problem. Room was clean unfortunately not much sleep due to noise. Front desk was called twice and one in person visit by myself. Doors slamming and kids running in the hall were constant. Wondering where parents and staff were during the night, both nights we stayed.
"Nice staff great rooms "
03/04/15 Ron C
Clean comfortable rooms breakfast was a let down surprised they don't know how to cook oat meal, staff was very good and helpful, quick and easy check in and out. Only issue was they don't clear the path all the way into the hotel of snow, bit dangerous
"Excellent hospitality and rooms!"
02/20/15 Lonnie B Stillwater, Oklahoma
I was in Grand Rapids for a one night stay on Feb 11. Katrina and her entire team went well above and beyond the “standard” service to ensure that all of our needs were meet, including shuttling us to and from the airport. In the short time we were there, the team was extremely courteous, friendly, and professional, made us feel very welcome and made a very positive impression on the hotel and Marriott properties in general. I highly recommend the Residence Inn Airport, Grand Rapids to anyone staying in that area. The rooms are very well designed for the short term business traveler as well as the long term visitor and families! Very spacious and clean! Excellent property and hospitality was like no other!!
"Clean, Modern, Comfortable"
02/10/15 eab23205 Chicago, Illinois
My flight was several hours delayed and I arrived in Grand Rapids at 2:30am, too tired to make the trek back to South Haven. I was able to get a room here on the fly and was so impressed with how clean and modern it was - it felt like a JW! Staff was friendly and my only wish was that I could have stayed longer to have experienced the amenities. Would definitely recommend!
"No shuttle to airport"
12/28/14 BAJ34241 SARASOTA
We have enjoyed our stay at this beautiful and comfortable residence inn. The breakfast was wonderful, the staff friendly, and the rooms very clean. However, we just went to the front desk to arrange our complimentary shuttle to the airport for tomorrow morning. To our surprise, it does not begin until 5 a. m. Our flight leaves at 5:35, so we were given the number for a cab company. One of the reasons we chose this hotel was because the complimentary shuttle was advertised on it's website. Very disappointing end to a wonderful visit to this great city and state.
"Thank you so much!"
I am a frequent business traveler and very loyal to Marriott. I stayed here on 12/4/14 for one night. Grand Rapids is an exiting town by any stretch but the staff here made my stay more enjoyable. First, the staff are wonderful! So friendly. So unlike the east coast. The place is new and they have a BAR in addition to the free happy hour food. The bar is staffed by the front desk staff ( no bartender) but who cares? They were very attentive to the bar folks despite being very busy at the desk. Good beer selection! The Pulled BBQ was great! Very clean all around. They even had a calendar of the daily food offerings in the room. You guys rock! 5 Stars!
11/23/14 Rupert54 Boston, MA
This property lived up to its billing. While certainly not a luxury hotel, the accomodations overall were excellent. Comfortable bed, TV was excellent, and furnishings were quite nice. Overall, a nice and quiet place to stay. I would recommend this hotel to all visitors unless they need extreme levels of luxury. Also, the staff was extremely helpful and nice and went beyond the standards of a good job.
"Great Place for Long Term stays"
11/11/14 Sene4454 Las Vegas, Nevada
This is a wonderful property about 10 miles from downtown Grand Rapids.Very clean,spacious rooms which are well maintained,Great place for business travellers who need a good quiet place at night.Good breakfast in the morning and dinner Monday to Thursday.However not much for vegetarians. Wi-Fi is available. They honour Marriott Elite status with room upgrades.
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