"Great rooms, but no one came to clean"
The hotel is nice and new and our room was beautiful with a suite kitchen and fireplace . However, no one ever came to clean the room. After the first day no one came, we told the front desk and said we needed clean towels and more shampoo. That night, there was a note apologizing with candy but the room still hadn't been cleaned!!! Our baby was sleeping […] so we had to ask them to drop towels off at the door and empty the trash full of diapers we left in the hall. Three nights, no service. Something went wrong. Read moreGenuine Hotels.com guest review
"Great Weekend Getaway"
My family and I were able to spend the weekend at some of the Grand Rapids must do's and opted to stay at Residence inn. The staff was attentive and helpful throughout the stay. The rooms were clean and we'll maintained. The only oddity, which seems to be an emerging hotel trend is the lack of rooms withbath tubs. Showering with an 18 month old was […] not likely to end well so we were relocated to a handicap accessible room. Read moreGenuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your kind comments! We are pleased that you enjoyed your stay with us and found our rooms clean and our staff hospitable. We look forward to the opportunity to serve you again.
Clean hotel, convenient, responsive staff and quiet surroundings.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for your positive feedback! We are so pleased that you found your stay enjoyable.
"Good facilities and comfort"
We liked our stay here and while we did not use the kitchen, it was good to see all the modern appliances. One gripe - the bathroom was not cleaned from before and was smelling. We were just too tired to complain.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport Thank you for the five-star review and your kind comments! I’ve informed the General Manager of your comments in regards to the cleanliness of the bathroom and we will certainly look into the issue to ensure this does not happen again. We look forward to the opportunity to serve you again!
06/28/14 cathie2014 Northport, New York
Beautiful residence inn. quiet location, great relaxing fire pit out to relax by. Only downside are the dogs. Not sure why they would let them in a nice clean hotel. It wont stay clean and fresh with dogs having full acess to rooms hallways elevators etc.
"New Hotel Shines in GRR"
06/24/14 Kim K Naples, Florida
The Residence Inn is a new property with modern design. I believe that it has only been open 6 months. I stayed last night to get close to the GRR airport for an early morning flight. It was a pleasant surprise. The "newness" gives it a leg up over the competition in the market. It is light and modern, bright, and clean. The staff is very friendly. The rooms are spacious. You can work - or have family. With family in Muskegon, I find myself staying by GRR on the way up or out when visiting. So I have had the chance to stay at many of the hotels in Grand Rapids or close to the airport. Both this Residence Inn and the JW Marriott are comparable to the class of expectation that you would find nationally. The only issue was that the third party booking.com had a lower rate than the Marriott rates, which is unusual. So I had to book online while standing at the lobby desk. That was a little odd. But not a big deal. The breakfast was also not open at 6:00 am. Someone did not show for work. But that does happen in these properties sometimes, so I did not worry about it too much. Was fine. It is a safe choice. Especially if you can get a good rate (under $140). Is worth a try if you get to the area.
"Nice Stay, Newer Property"
06/23/14 JDERV Hudson, Massachusetts
I travel to Grand Rapids frequently for work, typically staying downtown. However on my most recent visit I stayed at Residence Inn near GR airport due to no availability downtown. This property is located on busy 28th Street, which is the major commercial route near the airport. However the property is located at the end of a long driveway, off 28th, thus removing all the traffic and associated noise/bother. It's actually quiet even outside the hotel building and inside there is no noise at all. The hotel rooms are typical Residence Inn with kitchen/living room, bathroom and separate bedroom. I believe this is a newer property and therefore there is no wear & tear factor with furniture, appliances, carpet, etc - all seem new and very clean. The bed was comfortable with nice linens. Only complaint about the room is the very loud air conditioner with the actual unit inside the bedroom. When it kicks on, it is noticeably loud to the point of sleep interruption. If you're not used to some sort of white noise, you may be waking up all night. This property does a nice complimentary breakfast buffet and a theme happy hour on weeknights with hot food. The wifi worked perfectly throughout the property. The fitness center had nice, new equipment again an indication of the overall newness of the property. Like other Residence Inns, there is an outside basketball court which was in use most evenings of my stay. Regarding restaurant options in the area - unless you're fond of any chain restaurant available in the US - you'll find limited choices. The Euro Bistro on 28th Street is actually a nice, non-chain type of restaurant. Otherwise it's Applebees, Smokey Bones, Olive Garden, etc, etc. Of course with the kitchen in the room, the best option might be to visit the supermarket and cook in your room. Overall a very good experience.. a nice place to stay
"Convenient for Airport - Nice New Property"
05/30/14 dukefan2331 Dallas, Texas
Almost all positives for this new property. We liked the outdoor area, and lounged there for 2-3 hours, enjoying the cool breezes and comfy furniture. Others were using the grill and we saw several "feasts" being made outdoors. They had a soup and salad bar on our visiting day - it saved us from having to buy dinner. The room was large and comfortable. Everything was very accessible. New style shower that was big, open and nice. The hotel shuttle system was a bit confusing. A reason for us staying at the Residence Inn was that we could turn our rental car in and save a day's fees. I checked us in, told the Front Desk, and he said he would try (and successfully did) get someone to cover so that he could follow me and pick me up. The next morning we were put in a pre-paid cab with a driver (and dirty cab) that clearly didn't align with our overall experience. I would like to have them make certain personnel are available to get folks from the airport (thus the location and the name).
"A Nice Stay!"
05/28/14 Nick A Mount Pleasant, Michigan
We stayed here for the night and had a two bedroom room for two couples (one with a three month old) and one other person. We had plenty of room and didn't feel we we're crowding each other. My only complaint was a flickering light in the bathroom when the light was off (I know, it sounds weird but it did) and it didn't bother us when we were sleeping. A nice location and a GREAT breakfast,
"Very nice. "
04/03/14 jaspurcat Springfield, Missouri
Staying here for business.This is a brand new place. Very friendly and helpful staff. Excellent rooms. Great shower. Good workspace in the room. Highly recommended! The only minor downside is it is set back and a long walk to stores or food.
"Great environment and value. Highly Recommend"
03/24/14 David B Novi, Michigan
First, I am not connected with Marriott at all. This is a brand new hotel so everything is fresh and clean which is nice. The staff was hospitable and welcoming. The most significant thing we experienced was the great design of the suite for extended term business and personal stays. This may be the most comfortable hotel bed I may have ever slept on. There is a catch-all at the entrance with plugs for cell phones, etc., the couch/pullout bed designed to facilitate both work and relaxation, the HD TV, the shower area with the faucet on the opposite side from the head, a vanity with two usable side shelves, bath lighting to better appear real and even a notable location of the hand towel bar. This design shows considerable thought and patron input. The breakfast/common area with fireplace is welcoming and usable for both recreational and business travelers. The color scheme and overall design feels pleasant and cheery enough for even the weariest traveler. So thrilled are with this new hotel that we are contemplating living there for an entire year since it is just my wife and I now. The morning breakfast is substantial enough and an even social 4 nights can more than offset some grocery expense. Add to that the DVR and it is so handy that it is an inviting scenario.
"New hotel, great place to stay!"
03/12/14 michellyn Grand Blanc, Michigan
I visited here recently with my 3 children and we were all very impressed. The hotel is very new and is by far the nicest Residence Inn I have ever visited. The rooms are decorated beautiful, the entire hotel is very well laid out and clean. The indoor pool is good sized, my children really enjoyed that. If visiting in warm months, there is a very nice outdoor grilling area. I will definitely stay here again on future trips to the Grand Rapids area. Great location, set back off the road a little and close to many stores and restaurants. The staff was very friendly and accommodating.
"Great Place once you find it"
02/17/14 MWATT Colorado
I have stayed at Marriott properties all over the world and this location takes the award for two items. 1. It is the hardest hotel to find 2. It has the nicest rooms I have ever stayed in. Arrived into GRR after midnight on 2/16 the staff was wonderful at check in and even opened the elevator for us after he saw how many bags that we had. Breakfast in the morning was wonderful everything was fresh and the service was better then most full service hotels I have stayed at while having a meal. I look forward to making this my home away from home when visiting Grand Rapids. With regards to finding the hotel I wish you luck but once you do you will be well taken care of.
02/15/14 DSchrute Milw., WI
Had a one night stay for business at this sparkling brand new gem in Grand Rapids. Very modern and contemporary, with spacious rooms featuring top of the line granite finishes, stainless steel FULL size appliances including a dishwasher and a large swivel TV with a DVR, and some rooms even have fireplaces! As I was there only one night I wish I could have taken advantage of the indoor pool and whirlpool but I didn't have time. If staying in summer they have a full court fenced in basketball court and an outdoor kitchen area with a fire pit. Really outstanding place and Katrina and Kevin provided great service. The only (minor) drawback was that it's a little hard to find as it is located BEHIND the Comfort Inn on 28th street and we missed the sign and drove past it the first time. This is where you want ot be if staying in Grand Rapids. Highly recommend!
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