All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
4443 28th Street SE, Grand Rapids, MI, 49512, United States of America, ‏‎855-239-9485
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 39 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.3
4.0 / 5Excellent
"Early flight."
Had a early morning flight and decided, given the possibility of incoming winter weather, to spend the night near the airport instead of driving down on the day. Residence Inn is a trusted name for us so it seemed appropriate. As usual we were not disappointed.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you so much for choosing to stay with us here at the Residence Inn Grand Rapids Airport. We are thrilled that you enjoyed your recent stay ad we look forward to your return visit with us!
1 night family trip Jan 16, 2016
A Traveler
US
5.0 / 5Outstanding
"Great place to stay!"
The facility was excellent with modern day design. Staff was great and accommodating. I will definitely stay again when in they area.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for taking the time to submit your feedback about the Residence Inn Grand Rapids Airport. We appreciate your positive feedback and look forward to being able to serve you again in the future.
2 night romance trip Nov 25, 2015
A Traveler
US
3.0 / 5Good
"Beware ! This is a pet hotel"
The rooms in this hotel are fantastic. But in all honesty, I can't give it five stars on account of the fact that the entire hotel is "pet freindly". My eyes broke out for twelve hours on account of my allergic reaction to the little pet micro hairs that weren't properly removed. Like smoking rooms in the old days, they should have a block of rooms for pet carrying customers. ..not the entire hotel. MANAGEMENT ???!!???
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to rate your stay. I would like to assure you that as a pet friendly hotel brand we take all steps necessary to thoroughly and professionally clean the rooms that pets are accepted in. I'm sorry to hear that you did not enjoy your stay as much as you could have due to our acceptance of pets. We have reviewed your feedback and have shared with the appropriate team members to ensure and guarantee that all pet cleaning policies are being followed. Thank you again for your review and we hope to see you again in the future.
1 night family trip Nov 20, 2015
KAI W
US
4.0 / 5Excellent
"Great stay"
Excellent accommodations. The in room A/C was a bit noisy and got some noise from the social area/firepit locat d outside and below the room. Otherwise an great stay. Comfotable, clean and spacious. Would definitely return.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to rate your experience. I'm glad you found the suite clean and comfortable!
2 night family trip Aug 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Traveling with a family of five."
We stayed in the two bedroom suite with our three very young children and LOVED it. It had two luxurious bathrooms...one with a gorgeous stand up huge shower, the other with a tub, a full kitchen with a dishwasher, eating area, living room, and three tvs with full cable. The pool was warm enough for this mama to go swimming along with hubby and kids. They have a sport court that is fenced in and the kids and I ran around in it and played kick ball and burned off their toddler energy. Breakfast and coffee in the morning was just right and a noon check out gave us enough time to swim and pack up all of our gear before heading up north. We loved it so much that we just booked our return stay on the way back home to Chicago. It is located by tons of shops and restaurants as well. From now on this is our hotel to stay in Grand Rapids. It is hard to find a place that can accommodate all of our needs when traveling with a 4, 2, and 7 month old...and they did! 5 Stars!!!
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to submit a review. I'm glad to hear your whole family was able to enjoy the facility and take advantage of all the amenities at our location. We hope to see you again!
2 night family trip Jul 1, 2015
Stephanie
US
5.0 / 5Outstanding
"Best hotel in the city!"
Love this hotel. The rooms are huge, modern and beautiful! Staff are extremely friendly and helpful, this is the only place I chose to stay in Grand Rapids!
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Natasha - Thank you for staying at the Residence Inn Grand Rapids Airport and for rating your stay. I'm glad to hear we are your fist choice for accommodations in Grand Rapids and we hope to see you again!
1 night trip Jun 25, 2015
Natasha
US
5.0 / 5Outstanding
Great location, friendly staff, hotel in brand new condition
Genuine Expedia guest review
Other trip Apr 3, 2015
A Traveler
US
3.0 / 5Good
"Fair"
Older place but clean for the most part.House keeping did the bare minimum for cleaning
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thanking you for staying at the new Residence Inn Grand Rapids Airport and taking the time to share your feedback. I'm sorry that we did not exceed your expectations! I can assure you that your feedback has been shared with the appropriate team members. Thank you for giving us the oppertunity to improve our services! Hope to see you again soon!
1 night romance trip Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful hotel - clean & new."
Excellent choice. I would totally recommend this hotel to anyone looking for a place to stay in GR.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to share your experience. I'm glad you enjoyed your stay and we hope to see you again!
2 night romance trip Feb 13, 2015
Scott
US
5.0 / 5Outstanding
"Close to Home"
Very Very comfortable...Me and my fiancé stayed for two days and it was very relaxing...
Genuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport. I'm glad you found it comfortable and that you were able to kick back and relax. We hope to see you again in the future!
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome stay."
The staff was wonderful. Jessica was extremely helpful and kind. We would stay here over and over again. Great place!!!
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for sharing your experience. I have shared your positive feedback with the team. We hope to see you again in the future!
1 night family trip Dec 31, 2014
Shayli
US
5.0 / 5Outstanding
"Hard to find but worth it"
As other reviewers said, it is hard to find the hotel but other than that we loved this hotel. The one bedroom suite was like having a one bedroom apartment. It worked perfectly for our needs. This will be our hotel of choice when staying in Grand Rapids.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to post your feedback in regards to your stay. We look forward to being able to serve you again in the future and are glad to hear that we are your hotel of choice! Hope to see you again soon.
3 night family trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel near downtown"
Too expensive for facilities and location in Western Muchigan
Genuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your review and feedback. We do recognize we are the rate leader in the area and strive to provide exceptional service in addition to our brand-new amenities and up-to-date facility.
Other trip Oct 1, 2014
Robert
US
4.0 / 5Excellent
"For extended stays you can't beat the space!"
This place is new so it's in great condition. The staff are happy and helpful. The location is a little annoying being behind other businesses, but many hotels in the area are similar. For an extra few bucks having the kitchen (full kitchen mind you) a separate bedroom and some space in the room to stretch out is wonderful.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your kind comments about our staff and facility! We are proud of our new hotel and are pleased that it served your stay so well!
4 night business trip Sep 21, 2014
Andy
US
5.0 / 5Outstanding
"Close to our travel needs and personal event"
Enjoyed our stay. Staff was very friendly and obliging. Hotel was clean. The signage for the hotel was POOR and made finding the hotel difficult.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for the great review! Our staff is pleased to hear that you enjoyed their service and the cleanliness of our hotel. We do apologize for the restrictions the city has placed on signage on 28th street and encourage our guests to call the hotel if they have difficulty locating us!
4 night trip Sep 18, 2014
L. Hartley
US
5.0 / 5Outstanding
"Great Place to Stay"
Very good place to stay, convenient location and great selection on the breakfast.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for the five star review! We always appreciate hearing positive feed back and look forward to the opportunity to serve you again!
1 night trip Sep 19, 2014
Frequent traveler
US
5.0 / 5Outstanding
"This place was great."
This place is a new hotel. The staff was excellent. They always had smiles and great eye contact. My room was huge. It had a gas fire place that really warmed up the room. They had social hour where they offered a free dinner and drinks. That was such an unexpected wonderful touch. The food was really good. The free breakfast in the morning was also surprisingly good. I will definitely go back to this hotel in the future.
Genuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your wonderful review! We are so pleased that you enjoyed our staff's service and the amenities of our hotel. It is always a pleasure to hear that a guest enjoyed their stay with us. We look forward to the opportunity to serve you again!
Other trip Sep 19, 2014
Sean
US
4.0 / 5Excellent
We stayed at the Marriott Residence Inn on our wedding night. When we arrived, the doors were locked, with instructions to pick up a phone to alert staff that we were there. We waited over 10 minutes with the phone ringing off the hook before a staff member came to the door to let us in. Other than this, our stay was satisfactory.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your review! We do lock our doors at night for guest safety and our night auditor has some times where she temporarily leaves the desk to assist other guests. We sincerely apologize that you had to wait to check-in and we are pleased that the rest of your stay met your expectations. We look forward to the opportunity to serve you again!
1 night romance trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
A very nice hotel...it was difficult to find in that it is not off of a genuine road and sits back off of the main road and is not visible from it, but it was a very nice hotel and the room was very nice as well. Only drawback was that the bathroom was literally right next to the bed, so anyone getting ready in the morning would prevent anyone else from still sleeping. Loved the firepit, but was disappointed that it was turned off at 11:00 as many people were just coming out to enjoy it after having been out for the evening. Breakfast in the morning was good...a selection of some hot food items as well as fruit, donuts, bagels/bread, etc. I would definitely stay there again, and I would recommend this hotel as a very nice place to stay.
Genuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your review! We're pleased that you enjoyed our breakfast and amenities, especially our outdoor fire pit. Out of courtesy to our sleeping guests we do observe quiet hours after 11pm in our outdoor areas but we’re happy to hear how much our guests enjoy the patio. We certainly look forward to serving you again the in the future!
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Stay"
I stayed at the hotel and it was located near everything and it was perfect. Not only was the staff extremely helpful, but friendly as well. The room was spectacular.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your wonderful review! We're pleased to hear that your stay was so enjoyable. We look forward to welcoming you again in the future!
2 night romance trip Jul 25, 2014
David
US
3.0 / 5Good
"Great rooms, but no one came to clean"
The hotel is nice and new and our room was beautiful with a suite kitchen and fireplace . However, no one ever came to clean the room. After the first day no one came, we told the front desk and said we needed clean towels and more shampoo. That night, there was a note apologizing with candy but the room still hadn't been cleaned!!! Our baby was sleeping so we had to ask them to drop towels off at the door and empty the trash full of diapers we left in the hall. Three nights, no service. Something went wrong.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your feedback. We were aware of the situation at the time and have retrained the housekeeper from the first day to make sure that all suites are serviced. We do encourage our guests who need their suite cleaned by a certain time to notify the front desk so we may schedule a time for cleaning to avoid the situation where guests are unable to accept service. We certainly would love to host your family again and we will work with you to make sure everything is perfect!
3 night family trip Jun 26, 2014
A Traveler
US
4.0 / 5Excellent
"Great Weekend Getaway"
My family and I were able to spend the weekend at some of the Grand Rapids must do's and opted to stay at Residence inn. The staff was attentive and helpful throughout the stay. The rooms were clean and we'll maintained. The only oddity, which seems to be an emerging hotel trend is the lack of rooms withbath tubs. Showering with an 18 month old was not likely to end well so we were relocated to a handicap accessible room.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your kind comments! We are pleased that you enjoyed your stay with us and found our rooms clean and our staff hospitable. We look forward to the opportunity to serve you again.
2 night trip Jun 20, 2014
A Traveler
US
5.0 / 5Outstanding
"All Good"
Clean hotel, convenient, responsive staff and quiet surroundings.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your positive feedback! We are so pleased that you found your stay enjoyable.
3 night trip Jun 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Good facilities and comfort"
We liked our stay here and while we did not use the kitchen, it was good to see all the modern appliances. One gripe - the bathroom was not cleaned from before and was smelling. We were just too tired to complain.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for the five-star review and your kind comments! I’ve informed the General Manager of your comments in regards to the cleanliness of the bathroom and we will certainly look into the issue to ensure this does not happen again. We look forward to the opportunity to serve you again!
1 night trip May 10, 2014
K
US
4.0 / 5Excellent
"Beautiful place @ great price"
The suite was new, clean and modern. Bed was very comfortable and view out the back was relaxing. Breakfast was something of a scramble, as they kept running out of things. That can be fixed, however. (Actually, it seemed as if some employee didn't show up.). Overall, it is a very nice place to stay in Grand Rapids.
Genuine Expedia guest review
Response by Residence Inn by Marriott Grand Rapids Airport
We thank you for your kind and thoughtful comments in regards to your stay at our hotel. We are pleased you found our beds so comfortable and your stay relaxing – we look forward to hosting you again during your next visit to Grand Rapids!
Other trip May 12, 2014
Soccermom
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"A real gem!"
Really pleasantly surprised at how big, modern and clean my suite was! If it was located in East Lansing, I'd stay there every week.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
I'm so glad to hear that you enjoyed your stay at the Residence Inn Grand Rapids -- thank you for taking the time to share your experience! We hope to serve you again in the future!
1 night business trip Mar 8, 2015
Janette
CA
5.0 / 5Outstanding
Very relaxing. Enjoyed the whirlpool and outdoor fireplace.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your great review! We look forward to the opportunity to host you again.
1 night romance trip Aug 16, 2014
Susan
AS
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you so much for your 5 star review of the Residence Inn Grand Rapids Airport. We can't wait to see you again!
1 night romance trip Dec 26, 2015
Marshall
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and taking the time to rate your stay!
1 night family trip Sep 6, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to your rate your stay.
2 night family trip Jun 19, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to rate your stay. We hope to see you again if you are back in West Michigan.
1 night business trip Jun 21, 2015
jim
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and taking the time to rate your stay! Hope to see you again!
2 night family trip Apr 9, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for choosing the Residence Inn Grand Rapids Airport and for taking the time to rate your stay!
3 night business trip Jan 5, 2015
Abhishek
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for staying at the Residence Inn Grand Rapids Airport and for taking the time to rate your stay. We appreciate your five star response and hope to see you again in the future!
1 night business trip Oct 1, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your 5 star review! We're so pleased that you found your stay enjoyable. We look forward to the opportunity to serve you again.
1 night business trip Aug 22, 2014
geneia
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for your review! We look forward to the opportunity to serve you again.
1 night business trip Jun 18, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for choosing the Residence Inn Grand Rapids Airport and for taking the time to your rate your stay!
1 night trip Jun 7, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Thank you for the five star review! We look forward to the opportunity to serve you again.
2 night business trip May 30, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Grand Rapids Airport
Dear Mr. Jamerson, Thank you for your five-star review of our property! We are pleased that you had a positive experience at our hotel and look forward to hosting you again.
1 night trip Apr 11, 2014
Robert Jamerson
US

TripAdvisor reviews for Residence Inn Grand Rapids Airport

Overall rating:Based on 58 traveler reviews

Most recent traveler reviews:

Overall Rating
"Perfect Home for our Week in Grand Rapids"
12/29/15 SousLeCapTravellers Quebec City, Canada
The King Suite was the perfect place for us during our week long stay during the Holidays. We were able to cook nice meals, relax in the living room, sleep quietly in the separate bedroom and stay cozy in front of the fireplace. This was our first time travelling with our small pet and it was made very easy with this hotel. The WiFi was excellent and the breakfast better than average - and it was included in the price! Why can other hotels understand that is what frequent travellers want? The location was not scenic, behind a strip mall. But it was quiet and very easy to access the expressways in any direction. I will definitely stay here the next time we are in GR!
Overall Rating
"Great business hotel"
12/19/15 Maddogsvolusia
I usually stay loyal to another chain, but none in the area would give me the rate I needed, not even after calling one directly, so I booked this hotel. I am very glad I did. It is very new and in great condition. The hotel is done with a modern style, but it does not lack comfort. It has well thought out touches such as reading lights built into the light fixtures by the bed, so you can read and not keep your partner awake. Another example is the shower facet is on the wall of the shower by the door, not under the facet, so you do not get sprayed with cold water trying to turn it on and warm it up. Two out of the three nights there, the evening manager's reception food was excellent. The last night must have had someone call in sick because it was popcorn and waffles. The hotel was nice and quiet, clean, and the staff were all very nice. I will stay here again. It's on the main road, but way off behind business, so you have the location convenience without the noise.
Overall Rating
"Meeting"
12/10/15 tstupp56
Stayed at this hotel for my first time based on a coworkers recommendation. Was upgraded to a two bedroom suite which was very comfortable and well appointed. Nice lite Mexican Buffet in the evening, and great breakfast in the morning. Would stay here again!
Overall Rating
"Great Hotel!"
11/14/15 gopackgoXO Appleton, Wisconsin
Brand new, very nice hotel! The rooms are very modern and quiet. We loved our stay, the staff was very helpful. The breakfast was nice, with lots of choices. The market had some great snacks, too! We will be back to stay here again!
Overall Rating
"looks newly built! very modern."
10/30/15 KarenBBBB USA
We liked this hotel. The building looks new and the rooms are very modern compared to some of the other Residence Inn hotels. We stayed in a 2 bedroom, 2 bath suite. The one bathroom had a tub/shower but the other one had a nice shower with glass walls and door! I have never seen this in a hotel room before. The kitchen also had a more modern look with frosted glass in the cabinet doors. One thing I would rate a little lower is that they need either bigger garbage cans or more of them in the breakfast buffet area. The garbage cans were usually full. There was also nowhere to set the ceramic plates after we ate, so we set them on the bar area. Otherwise nice hotel! We liked our view from our room, since it was Fall time and all the trees in the area were orange, yellow and red. beautiful! Room was quiet.
Overall Rating
"Makes you feel at home...."
09/16/15 Tracy M Philipsburg, St. Maarten-St. Martin
Love this hotel! Stay every time we are in the area for sports and they never disappoint. Rooms are modern and clean. Staff is so helpful. Located on a road with all you could need in stores or restaurants! A must stay if you need a hotel in this this area of Grand Rapids.
Overall Rating
"Great stay for the Labor day weekend"
09/08/15 mokalam Michigan
We are very satisfy with the customer service at this hotel. The room was like brand new - very clean. It has a very well stocked kitchen which we didn't use, but would have if we stayed longer. The room is big enough. My 11 yrs old slept on the sofa bed and he slept like a rock. Breakfast in the morning was good. The location of the hotel is good in a way that there are plenty of restaurants close by.
Overall Rating
"Nice newer hotel, rooms excellent"
09/08/15 Walter S Arlington Heights, Illinois
We stayed in the one bed studio suite, and the layout was fantastic. The bed and all of the furniture is new making the stay very pleasant and comfortable. I asked to have a bit of a later checkout and they accommodated with out a problem. The staff was very pleasant and helpful.
Overall Rating
"Not the best Residence Inn In which I have stayed"
08/14/15 MiamiBird Miami, Florida
I am a Marriott Rewards member and have stayed at Residence Inn properties all over the USA. I rate this Residence Inn as average. Pros: *Friendly,helpful and courteous front desk staff ---- changed my room when the AC stopped working during my first night * Cleanliness of suites- carpets, bathroom and surfaces were clean and free of dust * Location - close to where I was working and good variety of restaurants nearby. Cons * Cleanliness of hallways. --- discarded potato chips and pieces of paper scattered in hallways. Not picked up during my 3-night stay. Not good. * WiFi - had to get the "premium" service due to poor performance of free service. * Several lamps were disconnected when I arrived at my second room, including the desk lamp/fixture. -- had to move a dresser to connect the desk lamp * AC stopped working during my first night. --- I was lucky that there was another room available and that the front desk associate was helpful and willing to change my room. Will I stay at this hotel during my next visit to Grand Rapids? Not likely.
Overall Rating
"Poor customer service"
08/03/15 Laudan525 Naples, Italy
As a Platinum Member I should have been offered a room upgrade... I was not, I should of been offered a welcome gift.... I was not... WTH, I have spent thousands of dollars at Marriott, at least they could do is honor their service promises to rewards members. They simply did not care.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews