Average property.Genuine Hotels.com guest review
I was not impressed by the hotel. As it was rated a 3.5 star hotel, the reality was not what one should expect in a popular developed area of Mumbai. The two overriding issues were bugs in both rooms (I asked to be switched after the first one) and the poor internet connection. Staff was helpful enough, and the location was perfect. Luckily my stay […] was only two nights. Read moreGenuine Hotels.com guest review
Stay was ok! you have NOT given full details of the package, they did NOT give breakfast in the package!!!!!!! Restaurant is good with good food and good service, but room service was lousy!!!! In bathroom NO COLD water!Only Hot water was coming........so you cant take bath. Definitely we are not going to the same hotel and NOT recommending any bod […] y. Read moreGenuine Hotels.com guest review
"Hotel below the flight path"
If you are deaf then you won't be too bothered about planes going over the hotel every 20 minutes. The receptionists doing the night shift when I checked in were particularly unhelpful, fortunately the lady during the day sorted out what the 2 men couldn't be bothered doingGenuine Expedia guest review
Hotellet hade bra service förutom öppentiderna på resturangen.Genuine Hotels.com guest review
"Nothing 'Royal' about this dump!"
07/23/14 Hamish John A Weimar, Thüringen, Germany
Upon arrival I was harassed about having to pay for the room immediately without even seeing the room which I refused to do after them arguing with me. The room had no window that would open but gaps large enough for mosquitos to come in and there was no mosquito net. The room smelt very stale and lingered of cigarette smoke, the bathroom was in that run down 80's style and grotty - There was NO hot water at all. The room itself was very small and I felt cheated as it was quite expensive. As I had a very early 3am international flight to catch I asked for a wake up call at midnight - Which never came! At 10pm I had gone down to reception to pay with my Visa - they told me that it would take too long right then and to pay as I left. It got to 12.30am - I went to leave and pay - Suddenly their credit card machine didn't work - but they then blamed me and told me my card was faulty. As I didn't have cash with me I offered another valid credit card - which was also declined - and they told me that both my credit cards were faulty. I was in a panic I had to catch my flight I told them I would transfer the money for my stay (of one short night) - when I returned to my country - as they had both my credit card details and passport details - They refused to let me go - After 30 minutes of arguments I walked out with my bags - and 5!!! staff grabbed me in the street, the doorman, the porter, the desk guy and two others - pulling me back into the hotel and manhandling me it was something out of a horror film - saying I could not leave until I had paid - The police turned up and forced them to let me go so I could catch my flight - In the end I paid them with some Sri Lankan money I found - and subsequently checked both credit cards with my banks and the banks verified that both my cards were working and valid - I am disgusted at how I was treated and considering it was their fault and that their machines were not working they should have had the consideration to let me go rather than detain me like a criminal for something I had not done! Never stay here!
06/26/14 SANDEEP D
Worst hotel don't go on photos they all are designed photos. Rooms and bed sizes are very small if you are 2 people u cant able to sleep services is pathetic only location good. Staff is not trained room services people cant listen to you. Near to beach
"Home away from home"
06/26/14 shoeb770 New Delhi, India
In one word the hotel is good, breakfast is nice, rooms are clean, staffs are helpful....... food is great ...... service is prompt..... location excellent..........keep it up. pick up is prompt......
"Average place with a good restaurant"
06/25/14 nissamudeen Bangalore, India
Average hotel with bad smell around the corridors. They should have kept the premises bit clean. Location wise it's good, walk-able distance to beach. Room was OK. Liked the restaurant though, ambience was good.
"A pearl in the midst of Juhu"
06/25/14 juzer297608 Ahmedabad, India
I had a wonderful stay in this 3 star hotel which in fact in true sense is a 3 star.The lobby if fantabolous and rooms are extremely neat and well maintained.The breakfast served are good and the staff are very polite.I had a very comfortable and a satisfying stay.
05/27/14 SAMA7432014 Lucknow, India
I had a very nice stay and will always refer this hotel to my friends.The hotel is very safe for lone female travellers.All the staff are very polite.The housekeeping is upto the mark .The breakfast served has a lot of variety .
"The best hotel I have ever stayed"
05/13/14 RPS20142014 London, United Kingdom
The hotel is fabulous and I just want to share this as I am very happy with the overall standard of this hotel.The rooms are quite spacious .The lobby is very nice .The food is excellent and the breakfast has quite a good spread.The housekeeping guys are really courteous .The front dest staff even arranged a day trip for me at a very reasonable rate.I wish all the best and I will definitely visit again when I come to India.
"Good place, great food"
I stayed there for a couple of nights with family. Although the rooms were great, but I enjoyed food more. The room service was real quick, the restaurant has great ambience. They provided all the basic goodies like electric kettle, coffee powder, welcome drinks, small refrigerator, TV with good no of channels. The location is great, just walking distance from beach and near to airport.
"I wish I could give this place SIX STARS!"
02/26/14 GSn00k Richmond, Kentucky
This hotel was PERFECT! The room was clean and exquisite! The food was AMAZING. The big difference with other hotels is the staff: they are very welcoming and efficient here. A beautiful hotel, friendly staff, we found it a peaceful haven in a busy city.
"A great Hotel with a lovely location"
02/06/14 Azmi A Lucknow, India
I really enjoyed my stay in this lovely hotel.Rooms are very spacious and I was surprised to see that the front desk staff was awake at 2 am when I checked in .All the staff were very courteous.The breakfast was very good with a good spread.You will not get fresh juice in a three star hotel complimentary but they served me with one.The toilet is very clean and my overall experience was very good.
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