Average property.Genuine Hotels.com guest review
"!! Worse Hotel !! Stay away from this Hotel !!!"
It was worse ever hotel, I have ever stayed. I had a 5 day business trip. I am regular visitor of city but this was horrible experience. AC was very noisy !! Internet was pathetic !! Rooms were smelly !! Bathrooms were of stone age !! Unprofessional approach and ethics of staff. If you are young they will start explaining rules immediately without […] knowing about you, about your female friends that you can not invite your female friends to your room. If local female friend, then not allowed to visit your room. If outsider even then she has to make a declaration. Honestly do not go on pics and advertisement, I would recommend Bawa continental, which is half a KM away from it. That was my regular hotel, I opted for change but was highly disappointed. Read moreGenuine Hotels.com guest review
"Nice ..clean beds and warm shower"
I got the budget room by the elevator.Due to the noise from some if the other guest ,it was not that Nice !.But its not the hotels fault..The nabourhood was Peaceful except for the ocationally plane.and the staff was good.I think it was value for the money.the train Station is a 40rupi trip away(use the meter;) so you can acsess the touristc Mumbai […] easy .. Read moreGenuine Hotels.com guest review
"Stay at Royal Garden"
Nice hotel.Genuine Hotels.com guest review
"Average hotel close to the beach."
Stayed here for one night and the stay was more or less comfortable.Genuine Expedia guest review
"deceiving hotel info"
it is not three star hotel,should be one star very old building,still using door room key not card. disappointing oneGenuine Hotels.com guest review
"Awesome Location, mediocre service"
Location was pretty good. But mediocre service really spoils one's holiday mood. Apparently the hotel does not allow opposite gender guest, so if you're planning to call friends into the room, think twice. But, it's cheap and if you only need a place to sleep, then its ok.Genuine Hotels.com guest review
Our stay was just OK - not as good and clean and well maintained as the website shows. Front desk staff are not well trained and mislead you and talk back unprofessionally as if they are doing guests a big favour by giving a room in the first place in their hotel!! Since I had already paid upfront and refund option was not available, I just continued […] to stay. And as we were just 2 women I did not want to risk our safety by picking any quarrel with the hotel. In short I stayed there by force! The hotel management need to do a lot to make the Hotel popular.. Read moreGenuine Hotels.com guest review
"A very Average Hotel, not worth the price!"
The rooms are very average, a little smelly. Also, i was supposed to get a taxi shuttle which the hotel denied having any information of.Genuine Hotels.com guest review
"Ok but not that great"
Hotel was ok. On daily basis we had to call and ask for facilities that were supposed to be provided during room service. Hot water only came through the taps from 7am until 4pm. If you had to take a shower out of this time, you had to call and ask them to turn on the hot water. Internet service was very poor and took ages to login in. I had booked […] this hotel through Expedia which included, free breakfast, Wi-Fi and airport transporation but the Manager of the hotel had no idea and keep saying those services were not included in our package. A lot of time was wasted trying to make him understand. First day breakfast was decent but other days we stayed here, the breakfast service was not as expected, although the dining room staff were friendly. I wouldn't stay here again. Read moreGenuine Expedia guest review
The hotel is fine to stay, as an average property. Location is good on Juhu Tara Road near to beach.Genuine Hotels.com guest review
Hotel is Good taking an hour for check in proces .staff should be more trained.Genuine Hotels.com guest review
"Nice location....near juhu beach."
It was a comfortable stay....but room tariff seems little higher then what the hotel actually serves you.Genuine Expedia guest review
I was not impressed by the hotel. As it was rated a 3.5 star hotel, the reality was not what one should expect in a popular developed area of Mumbai. The two overriding issues were bugs in both rooms (I asked to be switched after the first one) and the poor internet connection. Staff was helpful enough, and the location was perfect. Luckily my stay […] was only two nights. Read moreGenuine Hotels.com guest review
Stay was ok! you have NOT given full details of the package, they did NOT give breakfast in the package!!!!!!! Restaurant is good with good food and good service, but room service was lousy!!!! In bathroom NO COLD water!Only Hot water was coming........so you cant take bath. Definitely we are not going to the same hotel and NOT recommending any bod […] y. Read moreGenuine Hotels.com guest review
"Hotel below the flight path"
If you are deaf then you won't be too bothered about planes going over the hotel every 20 minutes. The receptionists doing the night shift when I checked in were particularly unhelpful, fortunately the lady during the day sorted out what the 2 men couldn't be bothered doingGenuine Expedia guest review
"Inbjudande men ganska nerslitet hotell."
Hotellet såg inbjudande ut på bilden, men visades vara ganska nersliten. Vi bytte rum efter första natten då det var väldigt mycket oväsen för personalen samt en del gäster. Tyvärr gick flygplanen över hotellet var 3:minut, vilket ledde till mindre sömn. Fördelen var att det låg när flygplatsen, samt gångavstånd till havet.Genuine Hotels.com guest review
Hotellet hade bra service förutom öppentiderna på resturangen.Genuine Hotels.com guest review
"Extremely poor experience - hotel couldn't care less!"
01/30/15 DKM22 Mumbai (Bombay), India
We'd booked a couple of rooms for some relatives. The nightmarish experience started with the check-in, where the hotel insisted on address proof, instead of the normal identity proof. We requested the reception that the guests were retired folks from India itself, who weren't used to carrying passports around, and I could vouch for them by producing my addr proof: we were met with a nonchalant response that this was the govt. rule, and they couldn't help it. We tried coaxing them to give us time to produce an alternate proof and at least let the old couple checkin, since they were tired from a long journey - the staff just didn't care. After lot of pleading, they were allowed in. The horror continued when we were told, each and every person checking in, requires an ID proof. Since they were wife and kids, we requested a waiver on that, which was again met with a dont-care attitude. After all the brouhaha, when we finally checked in, the night threw up a shocker: The reception didn't maintain duplicate keys for any room! I'm yet to come across a hotel in this day and age, which can claim this honor, that too with pride! All in all, the impression given by the Front Ops manager and reception staff was completely cavalier and rude, as if they just didn't care for business. Even if the rules were being strictly applied, they could've shown some care and helping attitude. This was easily one of the worst experience I can think of in any hotel, across India and abroad. The management seriously needs to re-define whether they want to continue in this business, and what word-of-mouth publicity they're creating with this kind of staff behaviour.
"Review on our stay at Royal Garden"
We stayed there with family for 2 nights, it is a hotel very near to Juhu Beach but very far from other tourist places in Mumbai. Room condition is very poor, they are charging very high and the services offered are very poor. Had to call housekeeping many times for the minimum work to be done. It was a terrible experience. Food is very costly, would not recommend this for stay..
"Terrible Food & Poor Ambience – Not Worth to Spend Money"
I am staying here from last two days & living on bread & butter only, a street Dhaba can server you better food than here. Room Ambience is not good as per the amount paid, I got a room in the cornet of hotel and can see a terrace full of wastes only.
"Extremely disrespectful staff....sad room and room service "
12/08/14 reviwer123 Mumbai (Bombay), India
The reception staff is extremely disrespectful, to a level you cannot imagine. On complaining about the disrespectful receptionist to the manager, she said this is our level, and if the receptionist knew to treat people better, she would be sitting at the embassy and not here. The hotel staff including managers are not sure of their policies. Different rules followed by different staff caused us delay of 4 hrs to Check in. And as was told to us that policies regarding couple stay are stated on goibibo, I just checked there are no policies stated there. The rooms are quite small with no windows, no view and very small bathrooms. It took 2 reminders to ask for complementary water then finally late evening it was provided. We got a good offer online, or else around 6k for the kind of rooms and service is really too much. I wish I had read the previous bad reviews of rude staff earlier so would have never chosen this hotel.
"great restaurant. Room OK"
08/22/14 roamingjode wiltshire
the best thing about this hotel is its restaurant. it is a lovely venue and they serve delicious food and we especially enjoyed the pasta here. the service is a bit hap hazard eg the waiter came to the table to take our order. He spoke to me and took my order first - then he just walked off. he didn't even look at my partner or ask if he wanted anything. Most bizarre! our room was ok but had one of the tiniest bathrooms ever. nice toiletries and towels and plenty of hot water in the shower. The bed was very comfortable too. We were able to get in room wifi here which was a real benefit. Newspapers were complimentary each morning and the room had a small fridge with some complimentary drinks in and we could make our own tea and coffee in the room too. We were on the 2nd floor so were not high enough for a sea view and in a way i was glad. the sea and the beaches here are filthy and a planned evening stroll along the beach became a quick dash to get off it again as fast as possible. Please be aware that despite what their web site and expedia website says, "Complimentary airport pick-up" does not apply to every room booking. Check your booking carefully and confirm with the hotel first just to make sure if this aspect is important to you. FYI A street taxi will cost you 100 rupees from the hotel to the airport On the whole we had a nice stay
"Nice place for short trip"
08/15/14 Samrat M Bhubaneswar
Was in the city for some work purpose and this hotel suited all my needs. Location is very good(near Juhu beach) and getting around from that place is easy. Staffs are very good and friendly, rooms were all clean and tidy. Would book again if I go to Mumbai in future.
"Good Location, nice Staff, value for Money"
08/15/14 CKTiwari Singapore, Singapore
Near Juhu beach and major attractions, nicely located, staff is good, rooms are nice, service is up to the mark, the view from hotel room was excellent, I enjoyed my evenings roaming around Juhu beach, it's value for money.
"Short Trip to Mumbai"
07/30/14 mishrarohit9 Mirzapur, India
Close to Famous Juhu Beach. Rooms are good worth for the money you pay. NIce and clean. Staff is very helpful. Room was well maintained and updated. Good restaurants nearby. We would definitely stay again. Highly recommend.
"Nothing 'Royal' about this dump!"
07/23/14 Hamish John A Weimar, Thüringen, Germany
Upon arrival I was harassed about having to pay for the room immediately without even seeing the room which I refused to do after them arguing with me. The room had no window that would open but gaps large enough for mosquitos to come in and there was no mosquito net. The room smelt very stale and lingered of cigarette smoke, the bathroom was in that run down 80's style and grotty - There was NO hot water at all. The room itself was very small and I felt cheated as it was quite expensive. As I had a very early 3am international flight to catch I asked for a wake up call at midnight - Which never came! At 10pm I had gone down to reception to pay with my Visa - they told me that it would take too long right then and to pay as I left. It got to 12.30am - I went to leave and pay - Suddenly their credit card machine didn't work - but they then blamed me and told me my card was faulty. As I didn't have cash with me I offered another valid credit card - which was also declined - and they told me that both my credit cards were faulty. I was in a panic I had to catch my flight I told them I would transfer the money for my stay (of one short night) - when I returned to my country - as they had both my credit card details and passport details - They refused to let me go - After 30 minutes of arguments I walked out with my bags - and 5!!! staff grabbed me in the street, the doorman, the porter, the desk guy and two others - pulling me back into the hotel and manhandling me it was something out of a horror film - saying I could not leave until I had paid - The police turned up and forced them to let me go so I could catch my flight - In the end I paid them with some Sri Lankan money I found - and subsequently checked both credit cards with my banks and the banks verified that both my cards were working and valid - I am disgusted at how I was treated and considering it was their fault and that their machines were not working they should have had the consideration to let me go rather than detain me like a criminal for something I had not done! Never stay here!
06/26/14 SANDEEP D
Worst hotel don't go on photos they all are designed photos. Rooms and bed sizes are very small if you are 2 people u cant able to sleep services is pathetic only location good. Staff is not trained room services people cant listen to you. Near to beach
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