Average property.Genuine Hotels.com guest review
Hotel is Good taking an hour for check in proces .staff should be more trained.Genuine Hotels.com guest review
I was not impressed by the hotel. As it was rated a 3.5 star hotel, the reality was not what one should expect in a popular developed area of Mumbai. The two overriding issues were bugs in both rooms (I asked to be switched after the first one) and the poor internet connection. Staff was helpful enough, and the location was perfect. Luckily my stay […] was only two nights. Read moreGenuine Hotels.com guest review
Stay was ok! you have NOT given full details of the package, they did NOT give breakfast in the package!!!!!!! Restaurant is good with good food and good service, but room service was lousy!!!! In bathroom NO COLD water!Only Hot water was coming........so you cant take bath. Definitely we are not going to the same hotel and NOT recommending any bod […] y. Read moreGenuine Hotels.com guest review
"Hotel below the flight path"
If you are deaf then you won't be too bothered about planes going over the hotel every 20 minutes. The receptionists doing the night shift when I checked in were particularly unhelpful, fortunately the lady during the day sorted out what the 2 men couldn't be bothered doingGenuine Expedia guest review
Hotellet hade bra service förutom öppentiderna på resturangen.Genuine Hotels.com guest review
"great restaurant. Room OK"
08/22/14 roamingjode wiltshire
the best thing about this hotel is its restaurant. it is a lovely venue and they serve delicious food and we especially enjoyed the pasta here. the service is a bit hap hazard eg the waiter came to the table to take our order. He spoke to me and took my order first - then he just walked off. he didn't even look at my partner or ask if he wanted anything. Most bizarre! our room was ok but had one of the tiniest bathrooms ever. nice toiletries and towels and plenty of hot water in the shower. The bed was very comfortable too. We were able to get in room wifi here which was a real benefit. Newspapers were complimentary each morning and the room had a small fridge with some complimentary drinks in and we could make our own tea and coffee in the room too. We were on the 2nd floor so were not high enough for a sea view and in a way i was glad. the sea and the beaches here are filthy and a planned evening stroll along the beach became a quick dash to get off it again as fast as possible. Please be aware that despite what their web site and expedia website says, "Complimentary airport pick-up" does not apply to every room booking. Check your booking carefully and confirm with the hotel first just to make sure if this aspect is important to you. FYI A street taxi will cost you 100 rupees from the hotel to the airport On the whole we had a nice stay
"Nice place for short trip"
08/15/14 Samrat M Bhubaneswar
Was in the city for some work purpose and this hotel suited all my needs. Location is very good(near Juhu beach) and getting around from that place is easy. Staffs are very good and friendly, rooms were all clean and tidy. Would book again if I go to Mumbai in future.
"Good Location, nice Staff, value for Money"
08/15/14 ckt_iet Singapore, Singapore
Near Juhu beach and major attractions, nicely located, staff is good, rooms are nice, service is up to the mark, the view from hotel room was excellent, I enjoyed my evenings roaming around Juhu beach, it's value for money.
"Short Trip to Mumbai"
07/30/14 mishrarohit9 Mirzapur, India
Close to Famous Juhu Beach. Rooms are good worth for the money you pay. NIce and clean. Staff is very helpful. Room was well maintained and updated. Good restaurants nearby. We would definitely stay again. Highly recommend.
"Nothing 'Royal' about this dump!"
07/23/14 Hamish John A Weimar, Thüringen, Germany
Upon arrival I was harassed about having to pay for the room immediately without even seeing the room which I refused to do after them arguing with me. The room had no window that would open but gaps large enough for mosquitos to come in and there was no mosquito net. The room smelt very stale and lingered of cigarette smoke, the bathroom was in that run down 80's style and grotty - There was NO hot water at all. The room itself was very small and I felt cheated as it was quite expensive. As I had a very early 3am international flight to catch I asked for a wake up call at midnight - Which never came! At 10pm I had gone down to reception to pay with my Visa - they told me that it would take too long right then and to pay as I left. It got to 12.30am - I went to leave and pay - Suddenly their credit card machine didn't work - but they then blamed me and told me my card was faulty. As I didn't have cash with me I offered another valid credit card - which was also declined - and they told me that both my credit cards were faulty. I was in a panic I had to catch my flight I told them I would transfer the money for my stay (of one short night) - when I returned to my country - as they had both my credit card details and passport details - They refused to let me go - After 30 minutes of arguments I walked out with my bags - and 5!!! staff grabbed me in the street, the doorman, the porter, the desk guy and two others - pulling me back into the hotel and manhandling me it was something out of a horror film - saying I could not leave until I had paid - The police turned up and forced them to let me go so I could catch my flight - In the end I paid them with some Sri Lankan money I found - and subsequently checked both credit cards with my banks and the banks verified that both my cards were working and valid - I am disgusted at how I was treated and considering it was their fault and that their machines were not working they should have had the consideration to let me go rather than detain me like a criminal for something I had not done! Never stay here!
06/26/14 SANDEEP D
Worst hotel don't go on photos they all are designed photos. Rooms and bed sizes are very small if you are 2 people u cant able to sleep services is pathetic only location good. Staff is not trained room services people cant listen to you. Near to beach
"Home away from home"
06/26/14 shoeb770 New Delhi, India
In one word the hotel is good, breakfast is nice, rooms are clean, staffs are helpful....... food is great ...... service is prompt..... location excellent..........keep it up. pick up is prompt......
"Average place with a good restaurant"
06/25/14 nissamudeen Bangalore, India
Average hotel with bad smell around the corridors. They should have kept the premises bit clean. Location wise it's good, walk-able distance to beach. Room was OK. Liked the restaurant though, ambience was good.
"A pearl in the midst of Juhu"
06/25/14 juzer297608 Ahmedabad, India
I had a wonderful stay in this 3 star hotel which in fact in true sense is a 3 star.The lobby if fantabolous and rooms are extremely neat and well maintained.The breakfast served are good and the staff are very polite.I had a very comfortable and a satisfying stay.
05/27/14 SAMA7432014 Lucknow, India
I had a very nice stay and will always refer this hotel to my friends.The hotel is very safe for lone female travellers.All the staff are very polite.The housekeeping is upto the mark .The breakfast served has a lot of variety .
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