I was not impressed by the hotel. As it was rated a 3.5 star hotel, the reality was not what one should expect in a popular developed area of Mumbai. The two overriding issues were bugs in both rooms (I asked to be switched after the first one) and the poor internet connection. Staff was helpful enough, and the location was perfect. Luckily my stay […] was only two nights. Read moreGenuine Hotels.com guest review
Stay was ok! you have NOT given full details of the package, they did NOT give breakfast in the package!!!!!!! Restaurant is good with good food and good service, but room service was lousy!!!! In bathroom NO COLD water!Only Hot water was coming........so you cant take bath. Definitely we are not going to the same hotel and NOT recommending any bod […] y. Read moreGenuine Hotels.com guest review
"Hotel below the flight path"
If you are deaf then you won't be too bothered about planes going over the hotel every 20 minutes. The receptionists doing the night shift when I checked in were particularly unhelpful, fortunately the lady during the day sorted out what the 2 men couldn't be bothered doingGenuine Expedia guest review
Hotellet hade bra service förutom öppentiderna på resturangen.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good place, great food"
I stayed there for a couple of nights with family. Although the rooms were great, but I enjoyed food more. The room service was real quick, the restaurant has great ambience. They provided all the basic goodies like electric kettle, coffee powder, welcome drinks, small refrigerator, TV with good no of channels. The location is great, just walking distance from beach and near to airport.
"I wish I could give this place SIX STARS!"
02/26/14 GSn00k Richmond, Kentucky
This hotel was PERFECT! The room was clean and exquisite! The food was AMAZING. The big difference with other hotels is the staff: they are very welcoming and efficient here. A beautiful hotel, friendly staff, we found it a peaceful haven in a busy city.
"A great Hotel with a lovely location"
02/06/14 Azmi A Lucknow, India
I really enjoyed my stay in this lovely hotel.Rooms are very spacious and I was surprised to see that the front desk staff was awake at 2 am when I checked in .All the staff were very courteous.The breakfast was very good with a good spread.You will not get fresh juice in a three star hotel complimentary but they served me with one.The toilet is very clean and my overall experience was very good.
02/01/14 Nithin B Doha, Qatar
Duration of stay 22-31 Jan 2014. Having stayed at several other hotels in almost the same tariff bracket in the Andheri/Juhu area, this hotel was a let down. The first day I was given a room on the 5th floor with a filthy toilet, noisy airconditioner & room that had a worn look. After complaining I was given a room on the 3rd floor which was marginally better. However the shower didnt work even after repeated complaints.& reception had to be called up every time hot water was needed in the bath!!! The manager & the reception staff didnt really come across as cut-out for the hospitality industry.
"Poor - Highly disappointing - Its not an average Hotel also"
01/29/14 kapoor_priyanka21 Gurgaon, India
I stayed here for 4 Nights in January 2014 for my anniversary, really disappointed. Hotel is extremely bad in all prospects, food is pathetic, breakfast they serves everyday same menu on buffet. Believe me I have gone through the reviews before booking it, but haven't took this seriously, Thou everybody have there own perspective. There are a number of other resorts and hotels (better ones) nearby which can be visited. This is the first time I m writing a bad reviews for some hotel, because I don't want others to be fooled as this don't seems to be 3 star property. They changed 5000/- per night. which is over priced - the services they provide.
01/15/14 Lalitha S Pretoria
Stayed at this hotel about 3-4 times previously & we always had a pleasant stay with hotel staff being very accommodating & flexible, however, on our last stay, we were extremely disappointed. Firstly, the driver was late in fetching us from the airport (it seemed as though they forgot to send him, & only did so after we called them), then we received 2 really small rooms (1 had a terrible odour), when we first asked to have them changed, we were told that they were fully booked, 10 mins later, they agreed to change them. The next morning, we arrived for breakfast at 9:45am (breakfast is served between 7:30 & 10:30), the waiters seemed totally disinterested in serving us, we actually had to set our own table! & there was a very small variety on the buffet, when we complained about it later, we were told that it was not a buffet & that we had to order, but then where were the al la carte menu's????? Later that day, we left the hotel around 11am & returned at 4pm only to find that our rooms were not cleaned as yet! The free wi-fi was out of order for part of our stay. We also found that the rooms are not very well maintained, the toilet flushing button & the towel rail in the bathroom were both damaged, the air condition in both rooms were extremely noisy & room walls were scratched & had marks on. The rooms weren't the cleanest either. This "3 star" hotel is extremely over priced at 5000rupees + tax per room per night. It seems as though the staff at the front desk are unreliable & make little effort to rectify problems. We will definitely not stay here again.
01/15/14 Evelinekeijser Amsterdam, The Netherlands
No good for the price they ask for it. We had a room that had too many things that didn't work. Dirty hand towel, a watertab that made the whole sink overflow with water because of a leak in it. The shower is pathetic. And the worst thing is they promise free wifi, and what you get is a code for just one person/device that makes you log in again and again every 5 min.
"Just an average place which can be improved"
01/02/14 esskayw115 New Delhi, India
Stayed here for three days in December 2013 as someone's guest. The rooms are adequate, however they do not seem to be well maintained .. especially the bathrooms. Since we had two rooms, we required a change for both as in one the shower handle came out and in the other the flush wouldn't work. The next set of rooms were marginally better.The staff was accommodating to our requests. The location in Juhu is good as is close to the beach and one can move to the sights and sounds of Bombay due to easy availability of cabs. It is also close to a market to meet basic needs. There are a number of other resorts (better ones) nearby which can be visited. The restaurant was however good and the preparations of Indian cuisine was excellent.
10/12/13 Nareshlal39 patna
I stayed here for 2 days on a short holiday to Mumbai. Decent location and not very far from the beach. Not that Juhu beach is as exciting as the beaches of Goa. The hotel rooms were okay not bad but could do with some refurbishment and renovation and quite reasonable. The breakfast spread was decent. That was the only meal we ate in hotel, otherwise we ate out always.
"pleasant stay with daily complementaries"
04/21/13 Christopher M Cologne, Nordrhein-Westfalen, Germany
we had a great three nights at royal garden hotel. the staff are curtious and helpful and we received 2 free coca colas and bottles of water twice and day for each day we stayed. the hotel is located on a busy road but luckily it doesnt have that much commercial traffic, mainly taxis and rickshaws so it was ok. the hotel restaurant is amazing and worth a visit even if you dont stay at the hotel. breakfast is included and cooked on order to your desription in the hotel restaurant. overall a thoroughly enjoyable stay
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