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1 room, 2 adults
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Rizvi East Street A, Santacruz EastOff Western Express Highway, MumbaiMaharashtra400055India, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
2.6 / 5Fair

Score breakdown (from 16 reviews)

  • Breakfast
    Bad breakfast
  • Room
    Room is not nice
  • Food
    Food is not good
  • Amenities
    Bad amenities
  • Cleanliness
    Dirty
  • Pool
    Bad pool
3.0 / 5Good
It took us 2hrs to find the place and the building doesn't have the name of the hotel and we had breakfast included and the breakfast sucks
Genuine Hotels.com guest review
2 night family trip Dec 10, 2015
Ashraf
US
4.0 / 5Excellent
"Good place for a family on a vacation to stay."
The two bedroom apartment was clean and safe. Good place to relax after a long day.
Genuine Expedia guest review
Other trip Aug 19, 2015
Latha
US
2.0 / 5Fair
"Average... Overpriced!"
There was a lot of confusion with the cost of the rooms. The hotel menu was too average with very little option. Good view of the city, but average!
Genuine Expedia guest review
Other trip Mar 24, 2014
Varun
US
1.0 / 5Poor
"I would not recommend to anyone"
I had a very bad experience with the hotel. The photo listed is not accurate. They accepted reservation without having vacancy and the refused to provide refund.I was provided an alternative arrangement which was not acceptable as it was not fit for living. The hotel was unhygenic, paint was chipping off the walls and sheets were soiled. absolutely no amenties. Needless to say i left in 15 minutes.
Genuine Hotels.com guest review
1 night business trip Nov 13, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

3.0 / 5Good
"Decent Serviced Apartment in Mumbai"
Great place and good staff. The rooms were clean but the toilets had bad odour which was a big let down.
Genuine Hotels.com guest review
1 night family trip Jan 28, 2016
Suraj
GB
4.0 / 5Excellent
"friendly staff"
I,m not sure what some people experienced at this place but our stay was wonderful.if you don't want to pay for two bedrooms it is a shared apartment, to us that just meant that on top of your normal hotel room you get to share a lounge kitchen and dinning area what a deal! the bed was the most comfortable out of the 7 hotels we stayed in on this trip.the staff were very friendly. loved the stay here.
Genuine Expedia guest review
Other trip Nov 21, 2015
stuart
GB
1.0 / 5Poor
"WORST EXPERIENCE, CAN'T RELAY ON HOTELS.COM ...."
It was Pathetic Hotel, rather we can't even consider it as Hotel, its like a Lodge or Guest House, Contact details was also wrong mentioned in HOTELS.COM,, I would suggest Hotels.com management should check Contact details & Hotel details ....
Genuine Hotels.com guest review
1 night family trip Apr 23, 2015
MEHALI
IN
2.0 / 5Fair
"OK, but one of the receptionist was so rude."
This is not hotel, it's kind of shared apartment. Room is good but you might need to share living/dining/kitchen with another room. One of the bad thing was musty bath room. There is no fan for the bathroom, also I couldn't open the window since there are a lot of droppings of birds outside. One of the worst thing was receptionist. There was a lady, she was so rude. I could not find any respects or hospitality for customers from her, at all. Except these 2 problems, this accommodation was basically OK, but I will not stay there.
Genuine Hotels.com guest review
3 night business trip Feb 4, 2015
A Traveler
AS
1.0 / 5Poor
"Never ever stay in this (Hotel ???)"
Don't get fooled by this lovely pic in the website. This is not a hotel but 2 bedroom apartments converted into rooms. First of all hotel name is no where written outside the building (it's Rizvi building ) and keep on roaming to find this so called hotel. Rooms are shabbily maintsined and the worst part is mattress - very very poor quality. For this price, you can easily get a three star accommodation in mumbai so avoid this property for sure.
Genuine Expedia guest review
Other trip Feb 12, 2015
vikas
GB
3.0 / 5Good
"Not as advertised"
On arrival pool very dirty asked for 3 days before it was cleaned and refilled then only 18 inches deep no good for swimming in! Asked for food told only sandwiches and fries available as it was the end of season soft drinks also ran out on 2nd day so had to buy whilst out and take back to hotel. Hotel not as pictures on the Internet suggest at all !!!! Balcony sand outside windows very dirty and tatty.
Genuine Expedia guest review
Other trip Jan 2, 2015
tracey
GB
4.0 / 5Excellent
it was very nice
Genuine Hotels.com guest review
2 night trip Apr 3, 2014
rupesh
IN
2.0 / 5Fair
"poor"
it is not for business. It can be for leisure.
Genuine Hotels.com guest review
2 night business trip Nov 25, 2013
Hearthrob29
AS

The following reviews were posted by hotel guests from other countries:

1.0 / 5Poor
"いままでで最低"
日本人が泊まるレベルに達していません。 危ない、うるさい、2ldkを知らない人とシェアになりました
Genuine Hotels.com guest review
1 night business trip Apr 22, 2015
masato
JP
2.0 / 5Fair
"matig. ruime appartement. redelijk schoon."
Ontbijt slecht weinig keuze. . Geen aanrader voor een andere keer.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2013
maryal
NL
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Feb 10, 2016
Sachinkumar
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Feb 4, 2015
arjun
IN

TripAdvisor reviews for Laurent & Benon Suites - Santacruz East

Overall rating:Based on 23 traveler reviews

Most recent traveler reviews:

Overall Rating
"The Most Pathetic Hotel I have ever stayed in!!!"
04/08/16 sprasadit Bangalore
People this hotel / serviced suites claims to be a 5 star property and it is not the case!!! I would not even rate this hotel as a 1 star property let alone 5 stars!!! The room was dirty I saw some cockroaches, the curtains were soiled, the towels were dirty had to ask to change!!! Truly pathetic run down place!!! Even if its free do not stay here!!! Would request booking.com and other sites to remove this property so people do not get taken for a ride!!!
Overall Rating
"Disgusting Place- it should be banned!!"
04/06/16 vijaysk2016 Hyderabad, India
Lousy rooms, bad service. the service staff is only working for tips and expect it all the time. The Manager is always ready to fight instead of listening to my complain. The bed looked like somebody just slept on it before me. staying in a cheap lodge is a better option. one suggestion- Shut the bloody place down and send ur staff to school to learn etiquette.
Overall Rating
"Holiday"
12/26/15 ankur k
The most pathetic hotel I have stayed in stained toilets, towels, dustbins, extremely small rooms, don't go by the pics of the hotel. The pics show kitchenettes but they don't have gas connections, the microwave also doesn't work. We payed 20000 for a night and were doomed. The sink in the bathroom was leaking so the bathroom was practically filthy .
Overall Rating
"Alien guest sharing common hall is not a good Idea"
12/06/15 MohanaCT
Facility is okay for a bunch of professionals from same company or a big family. Setup is like a 2BHK apartment. If you go for 1 room , the other room will be occupied by another guest who will be forced to share the hall with you. If it is a family couple in other room ( as in my case) you are dead fish. SInce you dont have place to sit and eat/drink in the room, you will obviously use the common hall and embrace the family. Not even a table and chair provided in the bedroom.Breakfast is pathetic with no logic. The only saving grace is prices are economic. Also in room food service is fast. There is a small gym which is okay but swimming pool is the joke of the century. Altogether it can best be classified as 3*.
Overall Rating
"Economic stay, Friendly staff, Dirty hotel"
11/24/15 AbhinavGuptas Jaipur, Rajasthan, India
It was tough to locate this property, it never looked like the images shared on trip advisor and everywhere else. Building or entrance gate is not having a clear board saying the name of property. Its next to Grand Hyatt's crossing. I found hotel staff good, their was initially confusion regarding payment, which took sometime to sort out. Overall staff was friendly and cooperative. I booked a premium double room, but realised after reaching that its a 2 bedroom shared flat style room, which was meant to be shared between two guests. Thus, I saw another family roaming around in living room and kitchen area. It could be a risky, if you are coming along with family, and end up living with an odd guest. This should be stated clearly during bookings and otherwise. I could have given 4 stars, but giving 3 stars in rating, because hotel room was dirty, I saw a insects, dead cockroach and dirty commode seat (with urine) in washroom. Apart from that room was having cracks and clear evidences of missing routine maintenance. Though its an economical stay, if you are willing to spend just a night and spend day out in meetings etc, it could be fine that way.
Overall Rating
"Good Service apartment"
11/01/15 SandeepGandhiIndia Rajkot, India
The staff is courteous. The rooms are tidy and well furnished. The location is excellent, just behind Grand Hyatt. It has a small gym and steam room. The only issue is that everything is to be self operated including steam room!! Personally I don't like the food. But good value for money.
Overall Rating
"Pathetic place to stay...not even a 2 star"
10/06/15 kishor2k New Delhi, India
You will have to pay the entire bill as soon as you reach there(So that you can complain but will not be able to do anything). I have booked apartment at this place and they will not mention it explicitly but they will force you to share your apartment(as there will be 2 bedrooms). There was water leakage from the filter but it was not a big concern for the Hotel manager. They will not pick your call at reception. Rude and adamant behavior by hotel staff, all the pictures shared are edited, the outlook of this property is pathetic(There was not even a single signage with it's name there). I asked them to cancel my booking as the room they were providing had water leakage and one extra bedroom could have been given to any stranger. They tried to charge me for no show, even though I wasted 2 hours of mine there as they did not provide me the room as they have mentioned(par below expectation).
Overall Rating
"Very bad, pathetic service and cockroach for company"
09/16/15 gsnair88 Bengaluru (Bangalore), India
walls were damp and peeling. (I dont think anyone would liek to pay 'luxury tax' for that!) There was a cockroach near the bed, that I found, as soon as I checked in. (promptly removed in a hurry on informing.) Very bad frontdesk and extremely SLOW service. only one lift works, again which the housekeeping also uses while they sweep through 10 floors. broken wooden furnishings. scratchy walls. Bad room service. takes an order for sandwich and after 45 minutes call back to say 'madam, no bread'
Overall Rating
"They charge for NO SHOW even to their cash cow corporate clientele"
08/26/15 SagarSha Mumbai (Bombay), India
Horrible location, their claim to fame is close proximity to classy Grand Hyatt. Also, access to local transport is limited and worst thing they charge for 'NO SHOW' without putting it up in terms and conditions.
Overall Rating
"Comfortable but Worn Out and Dingy"
07/14/15 pukstar Bengaluru (Bangalore), India
Laurent and Benon rooms looked quite good in their pictures but when we arrived, we were a little disappointed with the quality of the rooms. Firstly, whoever they hired as an interior decorator has some answering to do. The living room looks dingy and the furniture was quite worn out. To add to the poor quality of the rooms, the WiFi was terrible, mostly unusable. We were there on a business trip so it was quite irritating not to be able to get work done. Overall, not bad but they definitely need to up their game. Don't think I'll be staying there the next time I'm in Mumbai on business.
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