All hotels in London, England, United Kingdom
1 room, 2 adults
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Sloane Avenue, London, England, SW3 3DW, United Kingdom, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 186 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.4
  • Comfort
    3.2
  • Condition
    3.0
  • Neighborhood
    4.5
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3.0 / 5Good
"Flimsy accommodation"
Tiny room. Dryer didn't work. Awful noise when water running. Towel dryer extremely hot. Friend staying there had much better experience and better room. Ours pretty awful. Nowhere to put anything. Panelled mirror right at end of bed so had to turn around if you didn't want to watch yourself sleep. Flimsy in general
Genuine Hotels.com guest review
3 night romance trip Jul 16, 2015
A Traveler
US
2.0 / 5Fair
"Rude."
Rude staff, unhelpful.
Genuine Hotels.com guest review
8 night business trip Jun 16, 2015
A Traveler
US
3.0 / 5Good
"Good location and fair room rates."
Good location and close to many good restaurants.
Genuine Hotels.com guest review
1 night trip Jun 10, 2015
PETER
US
4.0 / 5Excellent
"Recommended for location and reasonable price"
I enjoyed my stay at Chelsea Cloisters. The location is ideal and it is a short 2 minute walk to Bibendum Restaurant which is my favorite restaurant in London. I will stay there again. I was unable to book a room directly with CC, but your site found a room for me so I was very happy about that. Please remove my email address in your file. I will send you an alternative address when I arrive home.
Genuine Hotels.com guest review
1 night trip Jun 9, 2015
PETER
US
1.0 / 5Poor
"Luxury here is a joke"
This hotel labels itself as a luxury apartment complex. The neighborhood is 5 star but this complex is a weak 2 star facility. We paid over $800 for 2 nights for a 2 bedroom apartment. The first night we had 1 double bed bedroom and one single bed bedroom. We were four people and they knew that when we made the reservation. They then converted the sofa to a bed in the communal room which was a combined (living room, dining area,and partial kitchen because the refrigerator was there because it would not fit in the tiny kitchen). The communal room was so small that we did not even have room to open up our suitcases. We ended up opening one of the suitcases on top of the half refrigerator. The total size of this communal room was about 10 feet by 10 feet. This is what they call luxury. Since there was only one bathroom for the four of us we requested to have an apartment with 2 bathrooms which is what we paid for. The second night was only better because we now had two bathrooms for four people and both bedrooms had double beds. The bedrooms were so small that there was no dressers, no closets, and no room to open the suitcases. There was a small hallway that had four hooks on the wall that was their replacement for no closets. I recommend that Hotels.com take this facility off its list or at least post a warning that they should expect excellent 1 star quality or low 2 star quality.
Genuine Hotels.com guest review
2 night family trip May 19, 2015
Elma
US
4.0 / 5Excellent
"Nice location. Convenient to all London sceneries"
Nice location. Convenient to go all London sceneries. The service is profesional, has clean and nice room.
Genuine Hotels.com guest review
7 night family trip Apr 11, 2015
A Traveler
US
3.0 / 5Good
"Excellent location. Poor maintenance."
The location was the best. The hotel needs improvement. Not worth the money considering the condition of the rooms. Broken locks, leaking kitchen faucets and plumbing problems, broken tiles in the bathrooms, chips on wooden floors, unmaintained carpet on the hallway and lots more.
Genuine Expedia guest review
Other trip Apr 7, 2015
Susa
US
4.0 / 5Excellent
"Better each year."
This was my 4th time staying here, and it was the best experience so far. The one bedroom apartment had been recently updated and it made for a wonderful stay. Even when I said that the mattress was uncomfortable, within a few days that exchanged it for a new one.
Genuine Expedia guest review
Other trip Apr 6, 2015
Michael
US
5.0 / 5Outstanding
"very nice hotel in excelent position."
very good hotel with good daily rates.very good possition.
Genuine Expedia guest review
Other trip Mar 26, 2015
A Traveler
US
2.0 / 5Fair
"Good location"
Facility condition is poor. Staff is not helpful.
Genuine Expedia guest review
Other trip Jan 5, 2015
Raul
US
4.0 / 5Excellent
"Good"
There was room service charged for tree nights, without room service.
Genuine Hotels.com guest review
13 night family trip Dec 20, 2014
A Traveler
US
3.0 / 5Good
"Reasonably priced Hotel In Chelsea"
The bottom line is that Chelsea Cloisters is in a great location. If your planning to spend a lot of time in your room, you may want to look for another hotel. However, don't expect to find a hotel as reasonably priced in Chelsea. If you are going to be "out and about" most of the day touring or doing business, this is a great place to stay. The rooms are decent, but not luxurious. When I arrived, my room smelled like cigarettes. I politely asked for a non-smoking room and was informed all the rooms are non-smoking. When I said there was the strong smell of cigarettes in my room, I was quickly upgraded to a bigger room with no further questions asked. The hotel is near cafes, a supermarket, in walking distance to 3 Underground Stations on two different lines, plenty of restaurants and shops. I would stay again.
Genuine Expedia guest review
Other trip Nov 29, 2014
Bill
US
4.0 / 5Excellent
"Close to South Kensington Tube Station."
Nice shopping nearby in King's Road Chelsea, and several restaurants in the area. Twenty minutes walk from Harrods.
Genuine Expedia guest review
Other trip Nov 20, 2014
Roddy
US
4.0 / 5Excellent
"Ease"
Very pleasant,close the museums,shopping,and the parks.
Genuine Hotels.com guest review
7 night trip Nov 5, 2014
Leonard
US
5.0 / 5Outstanding
"Great location. Great staff. Perfect stay."
Really great location with grocery's in the neighborhood- perfect little apartment for long term. Awesome staff- very accommodating. Few little quirks- but overall I recommend this place
Genuine Expedia guest review
Other trip Oct 16, 2014
Wolfgang
US
3.0 / 5Good
"Smaller on the inside."
Good things: this place has one of the things I always look for in a hotel these days - a kitchen. Saves time and money if I'm in a place for a while and can just grab a quick breakfast in my room. It was also in a great location and within a few minutes walk of the South Kensington Tube stop and all the museums and only a block from a small supermarket. Bad things: It did *not* have the other thing I always look for - an in-room internet connection that doesn't break the bank. And the room was *small* (as in, I had to walk across the bed to get to the other side of the room). In the end the good things balanced out the bad things for me, possibly because I figured out how to turn my phone into a hotspot and got around the high connection fees.
Genuine Expedia guest review
Other trip Sep 30, 2014
Kate
US
3.0 / 5Good
I will not go back. It is no customer service at all. Staff don't care about you and your needs. Everybody needs to see movie Selfridge to have idea about customer service. Thank you
Genuine Hotels.com guest review
4 night family trip Sep 16, 2014
A Traveler
US
4.0 / 5Excellent
"A good choice for London"
The hotel was comfortable and clean. It is very close to the Picadilly subway line, which made it easy to get around - even to Heathrow.
Genuine Hotels.com guest review
1 night trip Aug 13, 2014
A Traveler
US
2.0 / 5Fair
I would not stay there again
Genuine Hotels.com guest review
10 night trip Jul 15, 2014
A Traveler
US
4.0 / 5Excellent
"Great S. Kensington location"
We stayed 3 nights in a 2 bedroom apartment. Apartment was clean modern, included a washer/dryer combo machine (although it took hours to dry clothes). We didnt mind -just happy to have clean clothes! Location 3 blocks from s. Ken tube station. Front desk very helpful, needed a corkscrew and they sent one immediately. Would stay again.
Genuine Hotels.com guest review
3 night family trip Jul 7, 2014
Pat
US
5.0 / 5Outstanding
"Excellent!"
Great Stay. Will go back. Good location, friendly staff.
Genuine Hotels.com guest review
10 night trip May 30, 2014
A Traveler
US
2.0 / 5Fair
"ok hotel in a good location"
staff were polite but not terribly effective. all in all, the place had a cold, plain feel. also terribly overpriced. room was tiny. some leak in the bathroom that apparently couldn't be fixed. a disappointment.
Genuine Expedia guest review
Other trip Jun 2, 2014
A Traveler
US
4.0 / 5Excellent
"Mother daughter trip"
We had a lovely 10 night stay here. Room was quiet on the garden side. Bed was comfortable but seemed to have a tilt to it so think frame may have been broken. Great neighborhood. Train accessible with a somewhat short walk.
Genuine Hotels.com guest review
10 night trip Apr 11, 2014
Donna
US
1.0 / 5Poor
"Very small room and needs updating"
The rooms are very small and in need of updating. The only thing this place has to offer is location.
Genuine Hotels.com guest review
1 night family trip Apr 9, 2014
A Traveler
US
5.0 / 5Outstanding
Great place! The location was wonderful and all the staff were extremely nice and helpful! Will definitely stay here again
Genuine Hotels.com guest review
8 night trip Mar 15, 2014
Sarah
US
4.0 / 5Excellent
"Great neighborhood"
Larger facility than most in central London at this price. More like an apartment building. Great neighborhood, mini grocery down the block. Internet was the weak spot - its thru BT and at extra cost + spotty service.
Genuine Hotels.com guest review
7 night business trip Mar 5, 2014
Qdad
US
5.0 / 5Outstanding
"Great location . Both safe and convenient"
While the hotel was pleasant and the staff was attentive , WARNING ABOUT HOTELS.COM! When putting the criteria in for your stay, HOTELS.COM offers options NOT AVAILABLE at the hotels you choose. Example... When you request the bed size and accommodations , HOTELS.COM will offer features that the hotel doesn't even have- king size bed- why put it as an option and then add fine print that preferences may not offered at the time of arrival! This makes the hotel look bad and it wasn't their fault- call to confirm .
Genuine Hotels.com guest review
7 night family trip Mar 1, 2014
LAO
US
3.0 / 5Good
"Don't expect help from the front desk"
This hotel is a good value if you don't need wi-fi that works all the time and is in Zone 1. They only give you one key (that's an actual key) and after that, you're pretty much on your own. We told the front desk and the cleaning ladies multiple times that we didn't need our room clean and they did it anyways. The towels smell like vinegar and if you need more towels, you have to order them. Positives: It's close to the South Kensington tube station, there's a Starbucks within one block and a Sainsbury (grocery store).
Genuine Hotels.com guest review
7 night romance trip Feb 21, 2014
A Traveler
US
2.0 / 5Fair
"Great location in Chelsea, disappointing hotel"
Extremely disappointing, lack of toiletries, staff does not make the room on bank holidays, lack of hygiene, bed too soft, TV too small.
Genuine Expedia guest review
Other trip Jan 1, 2014
Juan Luis
US
2.0 / 5Fair
"Just for the location, nothing else"
If you want to find a studio type with a small kitchen near South Kensington tube staion, this could be an option. You can save some money by using a supermarket right next to this building. But that's all.. you will get a room very different from their photo here. The first room had bad smell and even toilet heater electric coil was exposed to watery bathroom. fridge lacks were broken and washing machine was quite dirty and they dont provide or sell detergent. i had to buy big box of detergent from supermarket only for one laundry. Bed was uncomfortable shower was strangely weak. So pick between the two below: Save money and have a backache next day or pay a bit more and find a nicer hotel in South Kensington. (I really love the area, btw)
Genuine Hotels.com guest review
2 night trip with friends Dec 26, 2013
A Traveler
US
4.0 / 5Excellent
"Good location, convenient for business travelers"
CC was a good pick. Location is good and the hotel itself gets the job done well for business travelers looking for a cost-effective and simple hotel. It is a quiet hotel and comfortable room with basic amenities needed. Like a little apartment. Definitely worth the price considering other London hotels! Also, if you have issues falling asleep or sleeping at all, I would definitely recommend asking for a room on the courtyard side of the hotel, it makes a huge difference. Much quieter.
Genuine Hotels.com guest review
3 night trip Dec 11, 2013
Kim
US
4.0 / 5Excellent
A simple, clean hotel in an amazing part of London.
Genuine Hotels.com guest review
3 night trip Dec 4, 2013
Catherine
US
5.0 / 5Outstanding
I found the Chelsea to be just wonderful small room but that is what I expected in a large city. The washer and dryer and kitchen came in so handy. There is a nice market 1/2 block away. The staff where most kind, and when the dryer did not work they had it fixed the very next am no trouble. Wonderful shopping in the area. Will be staying there agin next time I am in ole London Town
Genuine Hotels.com guest review
9 night trip Nov 10, 2013
Richard
US
2.0 / 5Fair
"Good Location bed hotel"
This hotel is more for students like a dormitory. The room is for two adults too small, and the bed is terrible for two ,only 1,30m wide. The bath room is too old and not clean. The rooms in the front side of the hotel are very loud, and the windows don"t have isolation. The hotel staff aren't friendly. The worse side of our trip was this hotel/
Genuine Expedia guest review
Other trip Oct 14, 2013
Turgut
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
We had some punters knocking our door in the middle of the night, 3 nights in a row so we had to change room but the staff was helpful. Apparently theres some prostitutions operate in the building.
Genuine Hotels.com guest review
10 night family trip Aug 10, 2015
A Traveler
GB
4.0 / 5Excellent
Basic but perfect location. Clean, comfortable and it's useful to have a little kitchen.
Genuine Hotels.com guest review
3 night family trip Aug 5, 2015
Tessa
IE
2.0 / 5Fair
"Chelsea Cloisters rather dated"
Very tiny studio. Very expensive for the size and dated decor.Ok for 1 night, but no longer.
Genuine Hotels.com guest review
1 night business trip Jul 14, 2015
Anne-Maria
GB
1.0 / 5Poor
You had to climb onto the bed to gain access to the kitchen area due to the size of the room. The photos did not show this at all on the website. There wasn't a drawer for utensils so these were on the kitchen top. Generally not good. Location is great
Genuine Hotels.com guest review
1 night romance trip Jul 11, 2015
martin
GB
3.0 / 5Good
"Good location"
Great location. The room was quite a lot smaller location near the road made it noisy and only being able to open one window very hot
Genuine Hotels.com guest review
7 night romance trip Jun 29, 2015
Lynette
AU
4.0 / 5Excellent
"Fair price"
Stayed at a renovated studio. Extremely small, next time would choose a 1 bedroom apartment.
Genuine Hotels.com guest review
9 night trip May 15, 2015
A Traveler
GB
4.0 / 5Excellent
"Good position."
You get what you pay for - position mainly. Very convenient car park (but book in advance during Chelsea Flower Show), food shops, restaurants, places to go. Room generally good, bed a bit low, old metal windows presumably of historical interest. Fridge door could not be opened/closed while kitchen door fully open. No air con but good potential air flow and heating when needed. Helpful and amiable staff but kitchen bin not emptied from previous occupant. We will most likely go again. Not sure how variable rooms are as we have only tried one (for 2 nights).
Genuine Hotels.com guest review
2 night romance trip May 19, 2015
A Traveler
GB
3.0 / 5Good
"Review of Chelsea Cloisters London"
The staff were unfriendly and unhelpful. The site states 2 restaurants and a bar but in reality there were no restaurants and the bar was hard to access when it was open. The staff answer when asked about the restaurants was there is a restaurant next door. Wi-fi does not work in all areas of the hotel. One night the fire alarm went off at 10:45pm and 1:15am, everyone went down to the reception area but the night manager did not say a word to anyone. It was difficult to find out what was happening. The fire brigade did not turn up! The kitchen was good but the bathroom was small and inadequate.
Genuine Hotels.com guest review
7 night romance trip May 5, 2015
Jennifer
AU
3.0 / 5Good
"Great location to London Attractions."
The location made up for the shortfalls. Room was extremely dilapidated. Rusty bathroom windows and paintwork throughout was poor. Tiles broken and missing from bathroom. Couch in lounge needs replacing as it was filthy and uncomfortable. Bed was uncomfortable leaning to middle from sides.
Genuine Expedia guest review
Other trip May 16, 2015
Bill
GB
3.0 / 5Good
"Chelsea Cloisters"
Room needed renovation kitchen good but bathroom poor. Windows very bad. Location overlooking road meant very noisey hence new double glazed windows should be installed
Genuine Hotels.com guest review
8 night romance trip Apr 27, 2015
Andrew
NZ
4.0 / 5Excellent
"Really great location for being in Chelsea!"
I have stayed in this hotel a few times now. It was close to Kings Road and easy to get to. The tube station (South Kensington) is down the road to the hotel as well, so I didn't have to walk to far with my luggage. The hotel accommodates for groups which is great! That is why I booked to stay here again. The staff are accommodating and they were happy to keep my luggage whilst checkin was at 2pm.
Genuine Expedia guest review
Other trip May 2, 2015
LaniD
GB
3.0 / 5Good
"Just a bit Disappointing"
When we checked in we were duped into taking an 'upgraded room' as we were altogether so they basically they gave us a room with two dbl bedrooms instead of two separate rooms, not an upgrade just easier for them to clean. We paid for two room and only got one. It was also very noisy at the front of the building and non of us slept very well as the Night club obviously didn't worry about the noise it patrons made! This should be in the write up. Anyway it was in a great area for our visit.
Genuine Hotels.com guest review
1 night trip with friends Apr 11, 2015
A Traveler
GB
4.0 / 5Excellent
"Good location but a bit tired internally"
Visited London for a Food 'Long Weekend' chose to stay in a Serviced Apartment instead of a hotel. Apt was clean & tidy and in a good location for all of the sights we wanted to see. The Cloisters is in need of some 'TLC' internally but we would definitely stay there again
Genuine Expedia guest review
Other trip Apr 7, 2015
Stuart
GB
5.0 / 5Outstanding
"Business trip to London"
No frills, which is fine. Could have done with a warning to bring teabags but I'll remember next time.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
Damian
GB
2.0 / 5Fair
"mediocrity"
WiFi - take note you need to pay TV - no British channels, only 1 English speaking one Paintwork - damaged Sockets - only some work Light bulbs in bathroom don't work, don't try to shave
Genuine Expedia guest review
Other trip Feb 27, 2015
john
GB
5.0 / 5Outstanding
"Great Location and price"
The tv would only work by remote control and this was missing, this was not a problem for me as I only used the room to sleep in, Hotel staff were informed so this could be rectified for the next occupier
Genuine Hotels.com guest review
1 night trip Feb 11, 2015
Clifford
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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