"Worst hotel-receptionist !"
The receptionist (a non-German guy) was extremely rude, and he was trying to make a higher price saying that "breakfast is not included for ###pedia customers". So, I had to take out my computer, and showed him my reservation saying that BREAKFAST IS INCLUDED. He didn't accept it, still saying that "You have to pay extra for the breakfast". After around […] 5~6 minutes arguing, he finally accepted it. Since he was trying to charge more for the breakfast, I thought that the breakfast would be a gorgeous buffet. But, it was just a normal buffet that is served in 2-star hotels. I was extremely disappointed with that cheater receptionist. So, my advice is : If you want to book this hotel, please make sure to print or save your reservation, so you can show it at the reception. (if you want to avoid additional expenses). And, spa is NOT a complimentary service. It was very expensive (I can't mention the specific rate, because of the review guidelines). Read moreGenuine Hotels.com guest review
"Nice clean hotel"
Very clean hotel and the location is right next to a train station. Food and breakfast nice. Only disappointment is the hotel is advertised as a spa hotel - the spa is currently under renovation so not happy with that aspect.Genuine Expedia guest review
Preis Leistung ist okGenuine Hotels.com guest review
"Super nette Personal"
Super freundliches Personal, immer wieder gerne.Genuine Expedia guest review
"Falsche Angaben - Falsches Zimmer - Nicht zufriede"
Auf dieser Webseite steht beschrieben,dass das Hotel kostenlose Parkplätze besitzt.Die erste Frage,die uns nach Ankunft gestellt wurde war:"Wie sind sie angereist?"Mit Auto,dann kostet es pro Tag Betrag XX.Als ich die Info meiner Bestellung mitteilte,so wurde uns berichtet,das es nicht sein kann.Daraufhin zeigte man uns eine andere Webseite,auf der […] die Parkgebühren angezeigt sind.Die Rezeption fühlte sich nicht verantwortlich, die falsche Information auf dieser Seite zu ändern. Es sei nicht ihr Problem. Merkwürdig. Zu dem bekamen wir noch ein Zimmer mit einer niedrigereren Kategorie,als wir bestellt hatten.Nach langer Diskussion bekamen wir doch kostenlose Parkplätze und das richtige Zimmer. Die Qualität des Frühstücks ist auch unterer Standard mit kleiner Auswahl. Read moreGenuine Hotels.com guest review
"schön ist anders"
Dafür das dass Hotel vor einem halben Jahr neu eröffnet hat ist es in keinem guten Zustand. Gebucht war ein Komfort Doppelzimmer und wir haben es erst beim vierten Anlauf bekommen und dann ließ die Sauberkeit auch noch zu wünschen übrig. Das Frühstück war eine Frechheit, kein Obst Angebot, die Wurst war grün. Alles in allem ist das Hotel nicht zu empfehlen. […] Das einzige was in Ordnung war, war der Preis. Read moreGenuine Hotels.com guest review
"Hotel aan de achterzijde puin..... Niet aanbevolen"
Harde bedden... Last van je rug krijgen dit hotel aanbevolen. Ruimte is goed, maar daar heb je het ook echt bij gehad! Ontbijt eenvoudig, kortom nooit meer voor ons dit hotel. Mvg, Fam. van der WulpGenuine Expedia guest review
"Det bliver godt engang, tror jeg..."
Hotellet er flot, rent og i 4 etager med mulighed for elevator. TRANSPORT og ligger kun 200m fra S-bahn og det tager i snit 16 min. ind til Alexander P. MORGENMADEN er okay - lidt mystisk at de ikke kan koge et æg mindre end 30 min, jeg spurgte alle 4 morgener og alle dage var de kogt grå/blå. De servere salat og feta og oliven til morgenmad? men ja, […] et fornuftigt måltid med yougurt, juice, kaffe/the/kakao, ost, honning og desværre klassisk tysk hvid brød. INTERNET fungerede rigtig fint (6/1Mbit målte jeg) og var gratis og dækkende på værelset. Vi bestilte et værelse med dobbelt seng - romantisk tur for to :) Det fik vi ikke, der var to senge der var rykket sammen. Vi på pegede det og fik dagen efter et nyt værelse... Men ALLE dobbeltværelserne havde ingen topmadres og selve sengen havde de forstærket med spånplade så den knirkede utrolig højt bare man vente sig det mindste ikke sjovt at være forelsket :-) Vi endte med, efter at have spurgt flere gang i receptionen, at smide madressen på gulvet og fik et ekstra tæppe at ligge under lagnet. For mig er det vigtigt der er rent sikker og en go seng når jeg sover på hotel. Det eneste der manglede var det sidste, men lur mig om ikke de har ændret det om et par år når de har fået klager nok. De virker ihærdige og flinke. Betalingen for bil er 6€, men jeg nægtede at betale det da hotels.com havde skrevet det var gratis, og det gik de med til. Read moreGenuine Hotels.com guest review
"Leider eine Riesenenttäuschung"
Das angebliche Zweibettzimmer war ein Einbettzimmer mit einem Bett von einer Breite von 1 m. Die Mitarbeiter an der Rezeption waren extremst unfreundlich. Wir haben das Hotel nach 1 Nacht wieder verlassen, da das Zimmer und die äußeren Umstände katastorphal waren.Genuine Expedia guest review
"výborná poloha a velice slušný personál"
Pobyt splnil naše očekávání,malinko je i překročil. Jediný kaz bylo parkování,které jste na Vašich stránkách uváděli zdarma,ale hotel chtěl za parkování 7euro.Genuine Hotels.com guest review
08/01/14 Yvonne D London
Perfect for a family of 6.Good value for money.Extremely welcoming staff.Clean floors and bathroom.15 minutes drive to the centre of Berlin.Good parking facilities.Cheap parking fare of 6 euro.Book it!!
"Best bang for the buck"
07/30/14 Aznbull Aarhus, Denmark
We only stayed the for 1 night, but in that short period we receive great service, the rooms were nice and clean. Pros: Cheap,Clean, Big rooms, Free Wifi, good parking conditions. Cons: outside of berlin
06/17/14 Gian-louis H Berlin, Germany
Be careful if you're only expecting to pay what the online booking charges. We showed up and were charged more...seemingly arbitrary. Also, the Wi-Fi and Television werent working. I guess it was alright because it was still cheap and right near the Sbahn station, though.
"easy on the way"
05/27/14 HelleH3 Aarhus, Denmark
A hotel in Friedrichsfelde Ost at Berlin. Opposite the S-Bahn, so that you can take the train to the middle of Berlin. The breakfast are with egg, bread, cheese, salami, youghurt and so on. Very cheep hotel for hole Family. Rooms for 2 or 6 persons.
"We Left Immediately"
05/19/14 Alex H Valencia, Spain
First of all, my buddies and I heard from the flight attendant on the plane and our taxi driver that this Hotel was located in far east Berlin, close to where a bunch of Neo Nazi's live. The location was absolutely terrible, it was far from the main attractions. We arrived there at around 10:30 or 11 and the place seemed like a ghost town. It was very eerie, I felt like I was in the classic move "The Shining." I did not feel safe at all, there was absolutely nothing around us, and the rooms were below average. This hotel did not leave a good impression on us, but we ended going to One80 Hostel and the trip was a great success.
"A big disappointment"
05/09/14 Sophia S Prague, Czech Republic
I was staying here just for 1 night and hotel seemed fine, but stuff was a little bit unpleasantly. When we come at night back to our room, took shower we had water almost all over the room on the floor. Wifi didn't work! I liked just one thing...breakfast! It was ok!
05/02/14 Maja J Berlin
It was a nice room and friendly personel. Close to s-bahn. However we experienced issues with the "claimed" free wifi that was restricted and cost 5euro IF we wanted full access. We had access to a nice bathroom and the trains were leaving about 200-300 m from the hotel every 5 Minutes or so.
01/17/14 Popin C Augsburg, Germany
My friend and I stayed here for three nights. The staff were nice, very friendly. The location is ok, a bit for from Hauptbahnhof and Alexanderplatz, but there is a direct train that you can take from the hotel. Room is clean. Simple breakfast. Could have been better with the price though.
"A bit disappointed"
01/08/14 Julia_Gallagher St. Petersburg, Russia
Overall it was ok- rooms clean, breakfast - ok, average as usual just simple buffet. Staff also quite open and friendly, not all of thrm tho. - On the new years eve there was no hot water at all! - we booked 2 rooms and one of them wasnt clean at all (towels on the floor, bed not made). Need to say it was fixed immediately, we were given another room - during breakfast one of waiters decided that one of us didnt pay for it (nevertheless we had breakfast for 2 days before and he didnt object). Basically we paid and had receipts. Sort of misunderstanding that made me feel really uncomfortable. I didnt expect extra-level service of course! But these 3 things were upsetting. This place is ok to spend 2 nights, not more. It is really clean, so no worries. S-bahn is 2 minutes walk, with about 20 mins to Alexanderplatz
"Very clean hotel but......."
09/27/13 Ermarwen Scotts Valley, California
The hotel is located in what was formerly East Berlin. As far as cleanliness goes, this hotel passes with flying colors. If you want your towels replaced daily, you just have to put the sign on the door so the staff will know to do this. The hotel is conveniently located close to the train station for easy accessibility to the city center. Breakfast came with the room price and it was substantial. We were hoping to have dinner at the hotel restaurant as we came in late but the food was not to our taste. However, since it is close to the train station, there are places nearby where one can get food, that is if any of them are still open. We rented an apartment for 5 people. While Room #1 was what one expected from the photos shown describing the hotel, Room #2 took some getting used to. It was very huge and in the room were 2 bunk beds, a table that could double as a dining table and a sort of living room (coffee table with 2 chairs). This was one's reminder that the hotel was in an area that was part of East Berlin and somehow explained the set-up. This would be fine if it were a family traveling with kids. However, if you have several adults, it is not exactly "user-friendly." With all that space available, I would humbly suggest that they reconfigure it and instead provide twin and or double beds. The room looked so stark and spartan. It wouldn't hurt if they made it look a bit more cozy and warm. We traveled in late September so didn't have the problems that travelers experienced in the summer with regard to heat.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )