"Great Hotel to see Pilanesberg National Park"
Phillip our guide was knowledgeable and took the time to help us discover the many hidden treasures of the park.Genuine Expedia guest review
"Flinke rangere som kunne formidle sin kunnskap til"
Dete er ikke et hotell, men en game resort som passer for folk som vil se dyr, og som ikke har behov for ekstra luksus.Genuine Expedia guest review
Rooms are Nice but not Well maintained. Food are not great.Genuine Expedia guest review
01/26/15 Mike D Manalapan
We visited the Black Rhino Game after a few days in Cape Town. While it was a long drive to the lodge the ride was well worth it. We were warmly greeted by the staff who immediately handled our luggage and got us prepared for our first game drive. Within minutes we encountered rhinos and the sightings just kept coming. While the sightings were certainly exciting, our guides Shane and Johann made the experience that much better. They were knowledgeable and patient, answering every question with a passion for the work that they do. They are truly interested in preserving these magnificent creatures for all to enjoy. The drives are highlighted by a mid-drive break for adult beverages and snacks on the evening drives and coffee/tea/hot chocolate on the morning drives. Both taken in the wild in Big 5 Country. A welcome touch was the ponchos provided by the lodge at was surprisingly cool in the mornings, especially with the wind of the vehicle blowing through. The food at the lodge was a nicely done buffet with accommodation for special dietary needs and plenty of variety. Our second dinner was an outdoor barbeque with entertainment supplied by the staff. Breakfast was cooked to order with a variety of fruits and breads available. The grounds were nice with a watering hole that was frequently used by wildlife. The rooms are actually nicely appointed a-frame cabins situated in private areas that share a pool. One thing to mention is that one of our friends lost his wallet while at the lodge and everyone from maintenance staff to rangers helped him find it. While game sightings are the reason for going to a game lodge, the staff made the stay enjoyable. One pleasant surprise was high tea.
"Excellent! Best Vacation Ever!"
01/11/15 Candice E
My 4 year old son and I visited Black Rhino Game Lodge in December 2014. We were welcomed into the Lodge by the staff with 'open arms'. The accommodation is incredible along with the food :) Philip, our allocated game ranger took us on child friendly game drives. Till this day my son still speaks of Philip. The kindness, tolerance and learning were amazing. I highly recommend anyone doing a safari with small kids to go to Black Rhino - it is a must! I guarantee that the next time we are in South Africa that the only Safari that we will go to will be Black Rhino. The staff - Michelle, Philip and co were phenomenal and took care of everything for us. Highly recommended : 10/10
01/08/15 Julene2015 Boksburg, Gauteng, South Africa
Friendly staff. Very nice cottages with lovely outdoor shower and bathroom also very clean. Good Game and Good Rangers. Restaurant have a lovely view over the waterhole where Game comes to drink through the day.
"Great lodge, excellent service"
01/05/15 tcsydney424 Sydney, Australia
We had a wonderful stay at Black Rhino, after a sadly terrible and very scary start to our South African holiday. The staff were so friendly and our two boys instantly made friends with everyone there. We were welcomed to the lodge at lunch time and sat down to a great lunch before checking in to our huge and very comfortable room. The lodge is great with a lovely deck looking out over a waterhole. Our room was very private a few minutes walk from the main lodge. We had a little seating area outside and a small space for the boys to play in. They were fascinated with the shongalolos that were everywhere. The lodge is advertised as family friendly and on the most part I would totally agree. We did however have a misunderstanding about the game drives. Nowhere on the site does it mention that young children cannot go on the main game drives, which is a great pity as we would probably have booked somewhere else if this was mentioned. They do put on a kids game drive but this is only once per day in the middle of the day when both kids and animals would prefer to be asleep. I was disapointed with this as we had not only paid for two drives per day, but the boys were very excited to see the animals. After some discussion we did arrange to have 2 drives per day at slightly different times, and I have to say both the lodge manager and head game ranger really did go above and beyond to help us out - thank you! They even arranged for us to have some breakfast cereals out earlier as the main breakfast is not served until after the morning game drives get back. Overall we had a fantastic stay and would have loved to stay longer. The staff were so friendly and really enjoyed talking to them, the boys were smitten and are still high fiving everyone they meet. Perhaps an update to your website about the child policy would be of assistance to others
"Could improve by paying attention to the details"
01/04/15 SequimWATraveler Sequim, WA
Overall our experience at Black Rhino was a good one. This was the first safari experience for our adult children. We are happy. Our guide Ruaan was excellent. We easily saw 4 but missed the elusive leopard in our two days. He was a great spotter, driver, and guide. We stayed at the lodge for two days; we had two rooms for 4 adults over New Years. The facility could improve on the little things: DSTV cable system was "out" for half our stay; massive number of winged insects coming into our room in the evening through the gap under the patio door; front door very difficult to open and shut; on one of the days the pool chairs were not uncovered and set on lawn and no pool towels (we had to do it ourselves); contact case left on sink disappeared during the room servicing; ran out of food and drinks at meals; food quality was only "average"; not enough light to see the food on your plate at the evening meal; linen on bed upon check-in stained; only a single bottle of water in the room each day (and tap water is not safe to drink); Sundowner's snacks were cheap and water not automatically provided on the drives; difficult to find some one to express these concerns to during our stay. For the amount we paid for lodging (R20K), the details need to be addressed. We have been to many other resorts in the Drakensburg and Madikwe areas -- the attention to little details were missing here. Boma dinner was made fun by the staff. Wifi only works in the lodge. Will I recommend this facility? Yes. Should management spend more time training the staff and spending a little more money to correct the problems? Yes.
"A great small lodge with excellent service"
12/12/14 THW03 Johannesburg, South Africa
We booked a weekend trip to Rhino Lodge as a "babymoon". Our last luxury trip before our baby arrived. We were looking for something small, intimate and with a little luxury. Many of the lodges in the area are 90+ rooms and very "resort-like" which is not what we wanted. Black Rhino was all that we were looking for and more. Our room was a stand-alone building close to a pool and a few steps from the main eating area. The room was large with all the regular appointments including an outside shower. The highlight of the lodge are the game drives. The vehicles are relatively small (significantly smaller than the resorts) thus allowing for a far more rewarding game drive. The rangers are knowledgeable and they keep in contact thus allow you to move from great viewing to the next. The Pilansberg is teaming with game and great sightings are abundant, but with the network of rangers you are almost guaranteed to see the big five, if not then probably 4. We booked Black Rhino Lodge through www.bushbreaks.co.za. The booking experience was good and efficient and well priced.
"Definitely planning to do it again!!"
12/12/14 Talia_C St. Petersburg, Florida
My only regret...not staying long enough. As soon as we arrived, we were made at ease, at home and comfortable by staff and management. I was unsure of what to expect for my first safari but needs and expectations were beyond met! The food was immaculate and wonderful while staff was always attentive and courteous. For the first time in a long time, it felt like a real vacation.I throughly enjoyed every moment and plan on returning to Rhino!
"Wish I could stay another week (or 2, or 3)"
12/07/14 TampaFLScubaGirl Tampa, FL
I noticed a lot of the negative reviews came from people who live in S. Africa who had been on safari or stayed in lodges before. We stayed as part of a Cape Town/Safari group tour, and our accommodations were already predetermined. This was my first time in S. Africa, and I have no basis for comparison. I heard that they now only cater to groups and not individual reservations. If this is the case, I guess I'm writing for people who really don't have a choice on whether they stay there as part of a tour. We were there for the animals so first things first - Our guide, Matthew, was amazing. He really seemed to love his job, was very knowledgeable and it seemed that he REALLY cared about our experience. Due to the VERY early start with the morning safari, breakfast isn't served until after, but mid-drive we stopped for some coffee and a small snack to hold us over. The food was fantastic. Our breakfast/lunch/dinner was served buffet style and we ate on the "deck" over the watering hole (where we saw rhino & elephants at night). Monkeys hang out around the deck and around the pathways. An added extra. Overall, the service was FANTASTIC. Attentive, caring and just all around NICE. The rooms: Ours was HUGE. As someone mentioned before, some of them do seem to be geared toward couples - for example the "dual" shower. Could certainly be awkward if staying with a family member. There is an outdoor shower - quite the experience. The bed was FANTASTIC. When we were shown our room (2 double beds) we were asked if we wanted a single bed. That night at dinner they came and switched out the entire mattress (not just added a sheet to put them together). I think this was to accommodate another room's need for double beds, but still an added plus for us. I'm still giving a 5 rating even though there seemed to be quite a few bugs our first night. You're in the middle of the woods at a safari, after all. My guess is that if I had a basis for comparison, this wouldn't be acceptable. We just left our outside lights off the next night and had no issue the second night. The keys they provide have a flashlight, after all, so you can see and it adds to the wilderness feeling. All of it just added to the experience for us. Bugs aside, the rooms were clean (and the bugs were all cleaned up the next day). Overall, an amazing place and experience. It was painful to leave. :)
"Great malaria-free getaway"
12/05/14 Latha P
A few things stood out to me about the lodge: the knowledgeable drivers, the large rooms and the great lounge area facing a watering hole (that was visited by 4 lots of animals in the 3 days we were there). The experience could have been better if the wi-Fi connection was better and if it extended to the rooms to allow for instant uploading of safari pics online. There was ample food most of which was tasty. Great experience and now looking back on photos, I would love to go back and do it all again!
"Sit back and enjoy the ride"
12/03/14 deadhippy Singapore
This was a family trip, around 19 of us. The lodge is beautiful, the rooms are massive. Although some rooms are clearly meant for couples sharing, with its open concept bathrooms, so makes it a bit awkward when a grandma and granddaughter are sharing a room! All we had to do each day, was turn up on time, and let the staff do the work. There are 2 drives a day, one early in the morning, and one in the evening. Each drive is broken up by a little coffee break, usually in a place with a scenic view. This is a 4 star lodge, so it's a little pricey, but all your expenses are taken care of, other than soft drinks and snacks from the restaurant. The restaurant also faces a watering hole, so if you're lucky like we were you'll see some animals coming by for a drink. The Rangers are great, and they really take pride in their work, and make sure you've the best experience in your game drives. All in all, money well spent, and a 3D2N night stay is just nice!
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