All hotels in Leicester, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights here7-13 Saxby Street, Leicester, England, LE2 0ND, United Kingdom, ‏‎800-491-6126
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3.1 / 5Good

Score breakdown (from 39 reviews)

Average rating for:

  • Cleanliness
    3.2
  • Service
    3.3
  • Comfort
    2.8
  • Condition
    2.6
  • Neighborhood
    3.4
4.0 / 5Excellent
"Good value for the money"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Decent value for the money. The staff was very helpful and there was street parking available. Good location for downtown and the area of the B&B was satisfactory. There was no elevator or fan and on the days I stayed there, it was very hot and so the room was a bit warm . Provided a very good breakfast.
Genuine Hotels.com guest review
3 night trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
Friendly staff, clean rooms with own tv, internet access, conservatory, central location - all for a very cheap price!
Genuine Venere guest review
Other trip Jul 23, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Steps back in time - but not in a good way"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I didn't think places like this still existed. Only use this if you have no choice.
Genuine Hotels.com guest review
1 night business trip Apr 22, 2015
S
GB
3.0 / 5Good
"Overall just OK"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Neighborhood was not the best, but never felt in danger. Still safe and people were friendly. We were up on thrid floor and over as far as you could go, which meant the 'free wifi' did not reach our room. We could connect when downstairs, but then by the time you got into the room, you could not even find the network on the list to try and connect. The room itself felt very spaceous as there was little in it other than a bed, 2 nightstands, a sink and a large table with a chair or two. Everything was old and worn down a bit, which is probably why the rates are cheaper than other places around it. The shared bathroom was qute dingy and dirty looking with an old run down small shower. Sink and toilet were fine, and seemed to be cleaned everyday (only know cause something weird was studk to side of the inside of toilet bowl and it dissappeared the next day).
Genuine Expedia guest review
Other trip Feb 2, 2015
Jess
GB
3.0 / 5Good
"underwhelming"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
All about locatuon and price not a great okace by any means but very near station and very cheap. Ni comfort whatsoever very noisy and token cheao breakfast. Ok for 1 night but no more
Genuine Hotels.com guest review
1 night trip Dec 2, 2014
Roger
GB
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Very disappointed. Staff unfriendly and unhelpful. Room was very basic and there was an unpleasant smell in the shared shower room. Breakfast was very average. Neighbourhood was rough and felt very unsafe. Also nowhere to park. Had to park ten minutes away, which given how rough it was might not have been a bad thing.
Genuine Hotels.com guest review
1 night trip Sep 30, 2014
YDM1
GB
2.0 / 5Fair
"Good Breakfast"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Lacks on-suite facilities
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
A Traveler
GB
3.0 / 5Good
"Nice one. Close to where we went."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good one. Close to place we went and well located.
Genuine Expedia guest review
Other trip Sep 15, 2014
milind
GB
1.0 / 5Poor
"ONE TO AVOID AT ALL COSTS"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Bright and cheerful external look but terrible inside. Had a damp-smelling room with a strong smell of dust which affected my asthmatic family but we had to endure. Female staff was abrupt & rude when my husband and son entered to kitchen next morning to provide additional information about their breakfast to avoid further mistakes. She just shouted, "..you're not allowed in here; go out!". No shower was available on our floor and baths had the labels DO NOT USE BATH. The only available shower was on the next floor down. It had tile grout covered in black mouldy grime and the cubicle leaked and flooded the entire floor as you showered. There were two damp mops and mop bucket propped against the wall, which meant that guests had to take part in the housekeeping (mopping up the flood from their shower, which is no fault of their but part and parcel of the disrepair that the hotel was in). Staff indicated that we had to pay for the key if we stayed out late. We came back at 23:22 hours and were told we didn't need to pay. No beside lamps, so you have feel your way to the door in the dark to use the toilet just on the landing. Worst hotel experience ever! Expedia please do not sell this hotel to anyone again. Hallway was welcoming with fresh flowers but apart from that, there was nothing else that met the standard of a modern a B & B except the brand new flat screen TV in our room. Hospitality ain't just about fresh flower and one or two paintings on the wall!
Genuine Expedia guest review
Other trip Sep 8, 2014
Kelechi
GB
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
We were shown the door by the owner at 2 midnight when we arrived just because our card is a swipe one. We ended up staying at a much cleaner and nicer hotel Campanile in the same area. The bathroom is a shared one which thing we didn't like and instead of getting frustrated by being told to go away we were grateful to go elsewhere
Genuine Hotels.com guest review
5 night trip Sep 1, 2014
A Traveler
IE
3.0 / 5Good
"Convenoent"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The place is well located close to he train station and city center, our room was spacious, breakfast was very nice the staff was very sweet and helpful. It's worth it unless you are looking for extravagance. The person at the reception sounded somewhat abrupt but ultimately he is OK.
Genuine Hotels.com guest review
1 night family trip Jul 31, 2014
M & A
SG
5.0 / 5Outstanding
"Better than expected"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great hotel for the price!
Genuine Hotels.com guest review
1 night business trip Jul 30, 2014
A Traveler
GB
3.0 / 5Good
"Decent"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Not a luxurious place but decent for budget travelers.
Genuine Expedia guest review
Other trip Jul 25, 2014
A Traveler
GB
5.0 / 5Outstanding
"very good services"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I felt quite happy with my stay. It was convenient for what I needed at the time - a short stay and clean and tidy and a comfortable bed to sleep in.
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
A Traveler
GB
4.0 / 5Excellent
"Perfect for cheap"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
I came here just to sleep after an event that night so was looking for the cheapest room possible, at only £30, so £15 each, with breakfast included it was perfect for what we were looking for! Will definitely stay here again if I find myself back in Leicester.
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
A Traveler
GB
1.0 / 5Poor
"My poor experience"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
When I arrived, I found myself staying in the middle of the red light area. Service : terrible..... This was summed up by the girl at the desk telling me that I wasn't allowed any visitors and other types of guests. I found this highly insulting. Rooms: they were like a cave and dampness was apparent. Ended up leaving within an hour and booked in to another hotel and was then accused of destroying the room..... Needless to say I didn't and walked the woman around the room with my phone on record to prove I had done no wrong..... Absolute disgrace Never be back
Genuine Hotels.com guest review
1 night business trip May 10, 2014
Chris Black
GB
2.0 / 5Fair
"Very basic facility"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
There is a time limit of 11.30 pm for check-in. No towel in room. You have to request for it. No toiletries in room.
Genuine Expedia guest review
Other trip Apr 13, 2014
A Traveler
GB
2.0 / 5Fair
"Basic"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Rooms are ok for contractors who just want a cheep bed. People who run the b&b are nice and welcoming. Building in need of update
Genuine Hotels.com guest review
4 night business trip Mar 24, 2014
Tony
GB
4.0 / 5Excellent
"Great B & B."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Was very surprised, for its cheap price I wasn't expecting much at all but it was lovely if not better than alot of more expensive places I have been to. Certainly tops trvaleodge. Friendly and helpful staff, the beds were extremely cosy which made it hard to get up in the morning in time for check out. Clsoe to the station and bars but not in a noisy area. Having shared toilets doesn't matter as there are so many of them. The only proble is that the parking is a bit tight and tricky, but that could be just me. The doors lock at 7 but you can go out all night if you wish, just get a key from reception for which you need to give a ten pound deposit.
Genuine Expedia guest review
Other trip Mar 16, 2014
Bekcy
GB
4.0 / 5Excellent
"Must -visit hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a wonderful stay with excellent client service.
Genuine Hotels.com guest review
4 night business trip Jan 22, 2014
Michael
IE
2.0 / 5Fair
"Pay a little extra & stay somewhere else!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
If you're thinking of saving some money, I wouldn't suggest doing it by staying here. I was well aware I'd have a shared bathroom, having booked that - however, the sink in my room didnt have any soap, nor was I provided with a towel (for the shower on another floor, that I had to find myself). If you're staying out beyond 11pm, you'll need to give them a deposit (nearly 50% of my total cost) for an extra doorkey. The only real positive is the surrounding area has easy access to restaurants, tesco and the train station.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2014
BT Ward
GB
5.0 / 5Outstanding
"Good B & B"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Convenient location and good breakfast.
Genuine Hotels.com guest review
1 night business trip Jan 20, 2014
A Traveler
GB
4.0 / 5Excellent
"Handy and cheap"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Just stayed there after a night in the pub, got exactly what I hoped for
Genuine Hotels.com guest review
1 night trip Nov 9, 2013
A Traveler
IE
3.0 / 5Good
"good location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Breakfasts were good and staff were helpful. Hot water sometimes not available. There was a good variety of places to eat nearby. Basic, but reasonable for the price.
Genuine Hotels.com guest review
5 night trip Oct 26, 2013
A Traveler
GB
3.0 / 5Good
"A great night's rest"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel had the feeling of an old fashioned boarding house.The service was efficient but detached.With only East European staff I felt the English 'touch' very much missing.Though a Friday night it was so quiet both in and out of the hotel that I got a wonderful night's sleep
Genuine Hotels.com guest review
1 night trip Nov 1, 2013
tell
GB
4.0 / 5Excellent
"Very comfortable and excellent service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We spent 2 nights there and the only issue was parking but not a problem in the end as there are places to park further up Saxby street. We could not fault the staff at all and we were well looked after. The hotel is in a quiet residential area and not far from any shops.
Genuine Hotels.com guest review
2 night trip Oct 4, 2013
MKF
GB
1.0 / 5Poor
"Hotel disgusting"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I booked a double room with breakfast when I got there I was told I only paid for a single and they wanted more money but I called experien and they sorted it when I came down for breakfast I was told it was not included the room was dirty and the bathroom was awful I would not go back it is a dump
Genuine Expedia guest review
Other trip Aug 28, 2013
laura
GB

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Good for a "one-day" travel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
This is a good B&B, rooms are old but almost comfortable. Not a business hotel! Breakfast is the typical english breakfast (bacon, eggs and beanz). Not far away from the city center.
Genuine Hotels.com guest review
2 night business trip Nov 5, 2014
Emanuele
IT
3.0 / 5Good
"One night only"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Ik moet aan het liedje "One Night Only" denken bij dit hotel. De kamer ziet netjes en verzorgd uit. Bed is netjes opgemaakt. Je deelt de WC en de douche met de andere gasten. Douche heb ik niet zo snel kunnen vinden, de WC wel. Die bevondt zich in de badkamer, waarvan het bad niet gebruikt mag worden. Ontbijt was op zich netjes. Je kon een full English breakfast krijgen, maar dat was voor mij teveel. Als je naar buiten gaat en na sluitingstijd terugkomt, dan moet je wel van te voren tegen borg de sleutel van de hoofdingang lenen. Al met al een redelijke B&B als je voor 1 nacht in Leicester bent en vooral niet veel wil betalen en niet te veel waarde hecht aan luxe.
Genuine Expedia guest review
Other trip Sep 14, 2014
Remko
NL
4.0 / 5Excellent
"Très bien placé"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
L'emplacement de l’hôtel est idéal, Il vous sera possible de vous promener à pied vers les différents points d’intérêts de Leicester en environ 10min. De plus, de nombreux restaurants et cafés bordent London street à quelques pas seulement de l'hôtel. Vous y trouverez également un personnel à l'écoute de vos besoins.
Genuine Hotels.com guest review
3 night business trip Jan 15, 2014
Christian Cloutier
CA
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    4.0
Genuine Venere guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Genuine Venere guest review
Other trip Nov 7, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
2 night trip Sep 30, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jan 14, 2015
A Traveler
GB
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
Girl
GB
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Aug 14, 2014
One
GB
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night business trip Jul 8, 2014
A Traveler
GB
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night trip Apr 5, 2014
John
GB
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Nov 15, 2013
A Traveler
GB

TripAdvisor reviews for Grafton House

Overall rating:Based on 35 traveler reviews

Most recent traveler reviews:

Overall Rating
"Does Not Quite Cut The Mustard"
05/18/15 Rick P Ratnagiri, India
Booked this low-end Budget B&B through Booking,com.Greeted by an East European woman who was rather brief on exchanging pleasantries.Perfunctory at discharging her duties at best.Small room.Curtain did not split in two but pulled to one side,half hanging.Clean sink but lot of DIY-sealant on sink.Small working tv.Shared bathroom and toilet.Lots of sealant usage.Had to ask for a towel & soap.Shower worked effectively,bath-tub usage barred.Bed under the duvet cover looked like previous liner sheets not replaced.Warm radiator.No breakfast,extra £5.99.Serbian-run establishment with Serbian flags and paraphernalia in a large room.Value for money?For £25.20?Perhaps.Close to Leicester railway,walking distance of 10mins.Lots of eateries around on main London Rd.
Overall Rating
"Absolutely shocking and dirty! BED BUGS! Horrible woman at reception"
04/16/15 ByronBenSellem
I arrived at eleven to book a single room, initially the man at reception was lovely and welcoming, got my room key and went to bed. I woke up itching like I've never itched before! BEDBUGS I would post the pictures of my back which was riddled with bites. Two of my work mates where staying in the room next to mine and had similar issues. However when brought up with the receptionist (Lady) she was absolutely horrid. In a nutshell stay away from this B&B
Overall Rating
"Terrible service"
02/03/15 Bornsinner
fallen on hard times this week and needed to stay in a bed and breakfast for the night; spoke to the lady over the phone and went in too! I asked her if the council ever rents out rooms for people that are currently homeless, and I don't understand why but she got so offended and dint give me a room because of it. The only reason I asked was because the council told me this themselves. And she got so angry she kicked me out! I will never come here again. Poor quality of service wasn't happy to talk to me about anything it was just so apalling!!!!!!
Overall Rating
"Do not go there"
01/28/15 alamay Lodève, Languedoc-Roussillon, France
30£ for a single room, room which is more basic than on the pictures, it is also very dark since the lightning is poor. Hotel is very noisy. The stay was horrible. Also, the lady took me 10£ she never gave back. I gave them thinking it was a deposit for the key but deposit are only for outside key. She refused to check in her cash box if she indeed had 10£ more and I have never been refund. I should have paid more for something nicer and honest.
Overall Rating
"Very good value for the money"
01/15/15 Zia C London, United Kingdom
I paid about 20£ for a night, considering the money I have paid it was clean, though bathroom was not very clean but use-able, I wont fault them as it was shared bathroom and you may not get enough time to clean it. Parking is issue as they have limited parking onsite the parking outside the premises is permit only and almost run for 24 hours. So arrive early if you want to park on their site.
Overall Rating
"A surreal experience .... So bad that it's funny !!"
11/30/14 NovaScotiaMark Nova Scotia
This place is why it pays to check trip advisor !!! I was in a hurry and just booked this place on Hotwire without reading the reviews. Very cheap ... And I should have known better !! It reminded me of my old student accommodation .... Only worse !! Much worse. My dad and I were 'greeted' by a lady who kept telling us that we had only booked 1 room and not 2 and that I'd made a mistake ?!? She couldn't really speak english very well and got aggressive when I told her that she had made a mistake. A more friendly guy who works there came along and sorted it out. All a bit odd !!?? The beds are bad (mattresses and bed sheets old and worn out), rooms are small and prison cell like. Shared bathroom - no en suite in the rooms we had. I felt like we were in a half way house / detention centre. We left after a couple of hours and are now in the local premier inn. Only positive is that it's cheap ! If you choose to stay at the grafton because it's cheap... You'll almost certainly wish you hadn't. !!!
Overall Rating
"Unbelievably cheap"
11/23/14 Ian C Sunderland, England, United Kingdom
Some of the reviews I've read on here and very unfair, 4 of us (all male) stayed for one night as we were here to watch sunderland play Leicester. Quad room with 2 single beds and a double cost a very cheap £60. Shared bathroom and toilet, room was clean, beds were clean, which is all you need after a full day on the beer. The breakfast of 3 rashers of bacon, 2 fried eggs, beans, toast and coffee, the bacon was the best bacon I've had for a long time. Would defiantly stay again, well worth the money....what do people want for £15. Cheers F.T.M
Overall Rating
"For our purposes, this hotel was perfect"
11/16/14 Tomt123 Leicester, United Kingdom
Just over £100 for 6 of us to stay, 2 rooms of 3 (1 was en-suite) stayed for the night to see the Courteeners in the O2 Academy. After reading previous reviews of the hotel, I was dubious but it was clean, welcoming and cheap. Perfect if you are after a place to crash if visiting Leicester on a night out, it is great value for money.
Overall Rating
"Cheap and Nice in Leicester!"
11/12/14 Emanuele R
This is a B&B absolutely nice considering the price and the average in UK! I had a large room, the bed was not comfortable, but this is almost normal in this b&b. The bathroom is shared but nice and spacious. As usual for this kind of hotel, it is an old structure house. But I saw a lot of places in UK worst and more expensive than this one. They give also the english breakfast included in the price! Wi-fi connection was not available. Good for one night, not for holiday. Near to the city centre and also to the train station.
Overall Rating
"OWNERS MORE INTERESTED IN PROFIT THAN COMFORT"
09/08/14 Kasmos Newcastle upon Tyne, United Kingdom
Damp smelling room & strong stench of dust. Bathing not allowed! Shared shower on another floor with blackened grout & leaking shower cubicle. Damp mop left in bucket, so expect to clean up the flood.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews