"Close to Broadway, but..."
It really is quite an excellent hotel. The only barrier to a higher rating is that the rooms are tiny. But for the location and cost it is an excellent value.Genuine Hotels.com guest review
Awesome hotel!! Very clean, attentive staff. Cozy room.Genuine Hotels.com guest review
I've worked in housekeeping on a cruise ship for 2 years, and with that being said, it was good. Only things were, there was a marker or some piece of plastic in the corner left by a previous guest, and the closet light that is supposed to turn off when the door closes, did not turn off. Again, being in the industry, these didn't bother me one bit, […] but I'm sure management would like to be made aware. Also I must mention that the gentleman who checked me in went above and beyond in helping me. I forget his name, but I checked in around 4pm, Sunday, Feb 8th. Read moreGenuine Hotels.com guest review
"Excellent "find" near Central Park"
This was the most AMAZING hotel, such a great find! For a very reasonable price, we had a room on the 40th floor overlooking Central Park! Although the room was not large, it was very well-designed with a sleek modern look and completely comfortable and even included a fridge, microwave and dishwasher! The breakfast, which was included, was served in […] a very large lounge type room with a variety of seating options (sofas and little tables in clusters, some booths, etc.), not your usual pedestrian small-crowded room with tables for 4. The hotel is absolutely perfectly located within easy walking distance to Central Park, Times Square, the theater district, MOMA, even the Met. This is our new favorite hotel and we will definitely be returning. Read moreGenuine Hotels.com guest review
"The perfect setting!"
Our stay was all that I hoped it would be, minus a bit of trouble with the elevators, which the hotel staff worked hard to address. Check in was friendly and efficient, cookies and cider were delish and the buffet breakfast was the perfect start to our day. We were given a room on the 52 floor with a gorgeous view of the city, the Hudson, and to our […] surprise, Studio 54 directly below us, where our daughter was filling in as the lead in Cabaret for the weekend! The room itself is small as expected in NYC, but so well designed with all the amenities one would need, including a fridge microwave and dishwasher.We utilized the comfy lounge on the 3rd floor and took advantage of the workout equipment on the 35th, complete with city views as well. It made for the perfect weekend! Read moreGenuine Hotels.com guest review
"Luxurious location and amazing views!"
We were assigned to a corner room on the 55th floor facing the Park and it was spectacular!Genuine Hotels.com guest review
Overall very good. Very small but clean and adequate. Stayed in 5103 with a n eastern view. Some noise from a housekeeping closet nearby. Bathroom was nice but very connected to the room--not isolated enough. Excellent location for uptown things and metro access.Genuine Hotels.com guest review
"Every room a suite!"
Christmas Holiday getawayGenuine Hotels.com guest review
Great Place to stay. Hotel was everything it should be. Only minor issue, long wait at check in, not enough clerks for that size hotel. Would defiantly recommend Residence Inn, It was clean, the bed was great, the location was great.Genuine Hotels.com guest review
Hotel was great and will stay there again on next trip to NY.Genuine Hotels.com guest review
Great hotel and views. Rooms had many useful items.Genuine Hotels.com guest review
"Great view, perfect location!"
This hotel was central to where I needed to be for business. Room was lovely and had an amazing view of central park and the city. My only complaint was that my room seemed to be either too warm or too cold. Needed a thicker comforter for at night. Bathroom, shower, kitchenette are perfect. Breakfast area very roomy with a nice variety and friendly […] staff. I'll certainly be back. Read moreGenuine Hotels.com guest review
"Fantastic for business"
Kitchen, fast wireless, beautiful room, gym, lounge and breakfast. Everything you want. Easy to get work done. Amazing views too!Genuine Expedia guest review
Great location. Great breakfast. Very comfortable.Genuine Expedia guest review
"Great hotel by NYC standards"
great room, good size. I would stay here againGenuine Expedia guest review
Bigger room than we thought...close to everything! Will stay there again when we come to New York!!Genuine Expedia guest review
"Anniversary trip to Manhattan"
We celebrated our 50th wedding anniversary with a trip to Manhattan. Residence Inn is conveniently located so we could walk to many of our destinations like Central Park, Rockefeller Center, Empire State Bldg, Time Square, the Museums, and loads of eating places. We were comfortable in our room, the elevators were prompt and that was important because […] we were on the 39th floor. We enjoyed our stay in Manhattan. Read moreGenuine Expedia guest review
Fantastic hotel with all necesary supermarkets around, great service, location if you want to be close to theatre district and Times Square also close to many subway routes.Genuine Hotels.com guest review
"A sweet spot in the heart of Manhattan"
New hotel, typical small NYC room but loaded w amenities (fridge, microwave, toaster) plus good free breakfast. Good bed, good linens and pillows. Excellent view. All in all a very good value for NYCGenuine Hotels.com guest review
Very Good!!!Genuine Hotels.com guest review
"Great location to shows and Times Square"
The room was very, very clean, comfortable. The bathroom was amazing.. I've never seen a tub that tells you how hot the water is. The service was beyond amazing. We got to the hotel early and was able to leave our bags at the luggage check-in until our room was ready. The location to the Intrepid, Central Park, Times Square, and Broadway shows was excellent. […] The view from the room was amazing. And if you are going to the David Letterman Show, the theatre is just around the corner. The Bistro made a mean Chai Latte too! Overall we will be back again. Read moreGenuine Hotels.com guest review
"Breath taking views of Central Park and the city."
Decent breakfast, Great location, mass transite close byGenuine Expedia guest review
"You must stay here!!!"
I did a ton if research on hotels.com before settling on this hotel. The hotel is on the smaller side but it's all completely and newly renovated. We traveled with "friends" from England and I asked for two rooms side by side and possibly an upgrade. The clerk was able to upgrade one room (I let my friends have the upgrade). The rooms are absolutely […] fantastic. Full kitchen with a DISHWASHER!!! Fridge, freezer etc. The ONLY complaint I have is that the breakfast room seating is limited and mostly couches and chairs which makes sitting and eating quite difficult. Other than that the breakfast they serve included everything anyone would possibly want!!!! Read moreGenuine Hotels.com guest review
booked this for my sister and her husband, as i knew it was a nice hotel. they were not disappointedGenuine Hotels.com guest review
Everything was GREAT!!! We definitely stay here again.Genuine Hotels.com guest review
Rooms way too small which don't make up for the view lots of pots and pans but you cant self cater because there is no hob -avoid this and stay at Residence inn Midtown EastGenuine Hotels.com guest review
"Great, new hotel near everything"
The staff was very friendly and accomodating. The room had a fantastic view of the city. The room was the average size of a NY hotel room (small), but was very modern and easy for 2 people to get around in. The only downside was that the sheets felt like paper towels and were not comfortable.Genuine Expedia guest review
"You never go wrong with this hotel!"
Great location, breakfast, comfortable.....and THE VIEW IS PERFECT! I was 54 floor... I loved it!Genuine Expedia guest review
"What an experience."
The room was beautiful, the facilities are very up to date and the service was the best I have ever had.Genuine Expedia guest review
Very close to every thing Blocks from the park, Times Square, On a subway line, High Floor Great view of the city. Rooms are New York Size but big enough. Rooms were very comfortable modern and room had a Kitchen Sink, Refrig Micro and Ice maker!!!! Plates we never used but could have been handy. Would recommend for any body. Oh yes Breakfast INCLU […] DED!!!!!!! Read moreGenuine Hotels.com guest review
"Excelled our expectations!"
Changed our reservations to The Residence Inn after reading previous reviews and VERY happy we did! The reviews were spot-on: fantastic views - we had two rooms on the 63rd floor, one overlooking Times Square, the other Hudson River. No excessive waiting for elevators. Two adults & two 18-yr olds & everyone was smiling. Rooms are compact & modern with […] everything we needed for a 3-night stay. Breakfast was great - selection covered everyones tastes. Very friendly staff. Best stay in NY (this was our 3rd visit) Read moreGenuine Hotels.com guest review
Easy check in. Room had many amenities. I was amazed at how much was efficiently stored in the kitchen area. Very clean roomGenuine Expedia guest review
The Residence Inn met my expectations for the stay. The staff was friendly and room itself was nice and had a great view. It was small, but it served its purpose. It's also a short walk away from Times Square. I would stay here again.Genuine Hotels.com guest review
"Good choice for getting around"
We really enjoyed the hotel. Very clean, very convenient to walk to Times Square or Lincoln Center (where we were heading). The staff was very nice. The room was a little small, but had the advantage of a kitchenette, which was handy since I had some special food requirements. Could have used a little more storage - but the bed and chair were both comfortable; […] the bathroom was very clean and had everything we needed. The only issue we had (and it was minor) was that the hotel did not seem prepared for the rush at Sunday breakfast - not enough food prepared, hard to get dishes/glasses. But since the next day was fine, figured this was just a one-time event. Read moreGenuine Hotels.com guest review
"Difficult to review......"
Difficult to actually review because we didn't actually get to stay at the Residence Inn. Wanted to splurge and try this hotel after reading the reviews. Booked a two night stay for myself and my two children in a room with a full kitchen and Central Park views (two double beds). Even called the night before and confirmed my reservation...arrived the […] next day to be told that the "hotel was overbooked" and we would be given two SEPARATE rooms at the Courtyard Marriott next door (owned by the same company) as they had only single bed rooms available even at the Marriott. As if this wasn't enough, the available rooms were on two separate floors.....NOT PLEASED. My children happen to be 17 and 19, but what if they had been much younger? Had to request a discount on the room rate and was promised by the front desk that this would occur (it was not substantial) and was told breakfast both days would be comped. The Marriott was very nice. The rooms were small but comfortable and nicely decorated. Had BF the next day and was told that only two of the meals were comped....really?! After returning home, I called Expedia as they were the ones would have to refund my room discount to find out the hotel never contacted them at all. It took several days, but Expedia did contact the hotel manager and get me the promised partial refund. I wonder how often this hotel "overbooks" and sends the overflow to the Marriott? It is obviously intentional and quite deceitful as well. Read moreGenuine Expedia guest review
"Best place I've ever stayed in NY."
Beautiful building, perfect location and absolutely stunning views. Staff was super friendly as well. We even had a movie shooting in the hotel (fair amount of celebrity sightings) but it didn't effect the services offered by the hotel. Amazing free breakfast.., yes, an actual hot breakfast with fresh cooked eggs and countless other options, buffet […] style. We just loved this place and will absolutely stay there again next time we're in town. Read moreGenuine Hotels.com guest review
"Clerical: Not so great. Hotel: Amazing."
The hotel itself was amazing. Rooms were in great condition, amenities plentiful, breakfast was wonderful and had a great view, fitness room had a very large sprawling floor-to-ceiling view of the city, etc. A++ on all counts. Had a few clerical issues with the actual hotel though. Firstly, their website/this page/all other info states every room has […] a bathtub in it. I booked the hotel for that reason, and even stated that preference in the comments just in case. My room did not have a bath, but the front desk was very accommodating and fixed this within 10 minutes. Second, my card was charged the full amount of the room a secondary time once I had checked out and left (after already paying through hotels.com), but it took very little time after the fact to ask the hotel to look into the charge, and reverse it when they found it was in error. All things considered, I would stay here again. Read moreGenuine Hotels.com guest review
"Best night ever!"
The room was pristine. The continental breakfast was wonderful. The staff was very friendly and on their toes. I would most definitely stay at the Residence again and again.Genuine Expedia guest review
We loved this hotel !!! The room was clean and comfortable. The view was great. We stayed in a double room with a view of Central Park on the 47th floor. The woman that checked us in personally took us up to the room to make sure it was acceptable. When we returned to the hotel after a day out someone was there to greet us and welcome us back. I never […] opened a door for myself all weekend! My dogs went with us and the hotel employees went out of their way to welcome them as well. If we had a question or needed help they jumped right on it. When we checked out, a bag was accidentally left behind and we called the hotel about it. Jenny went right up to the room found the bag and dropped it in the mail for us the next day. The only thing that I would complain about was the bed was too hard and the pillows too thick other than that it was great. I will definitely stay here again!!! Read moreGenuine Expedia guest review
"A great little find"
A lovely stay for our 40th wedding anniversary. The location was brilliant - just off Broadway and close to MMR, MOMA, Central Park and the Time Warner Centre. Small rooms - yes; but very well thought out and as we were out and about most of the time this didn't bother us. And a big bonus was the complementary breakfast. Don't expect a 5 star experience, […] but if you are a jaded user of hotels world wide [as I am] then this place ia a great change and really ticks all of the boxes! Read moreGenuine Hotels.com guest review
不错不错Genuine Hotels.com guest review
Excellent facilities, very helpful, friendly staff and the complimentary breakfast made our stay perfect.Genuine Hotels.com guest review
"Best location to be"
Fantastic hotel almost exactly between Time Square and Central Park. We were on the 63rd floor which had great views of Time Square.Genuine Hotels.com guest review
"location - location"
This hotel was great everything was in walking distance .I will stay at this hotel again for sure.Genuine Hotels.com guest review
"Holiday, November 2014 during the big freeze."
I stayed on the 18th floor of the Courtyard earlier in the year, this time in the Residence on the 63rd floor facing east. The view stretched north to Central Park and south to Times Square. Good sized but boring rooms - white, black and grey, and no BBC channels on the TV. I stayed for a week but the room was not cleaned on two days. On two other […] days the cleaners arrived after 5pm ! The fridge/freezer and microwave were very useful. Don't forget to visit the 35th floor. The views from the balcony are fantastic. Read moreGenuine Expedia guest review
"excellent hotel central location midtown"
Great views and comfortable room with excellent amenitiesGenuine Expedia guest review
"Modern, Perfect Location, Disappointing Attitude"
I traveled from Australia with 3 family members for a trip 2 years in the making.This is a hotel with 2 sections: on top is the Residence Inn (the higher-end rooms) and below is Courtyard, shared lobby. Everything in NYC is expensive so we really wanted to splurge - Residence Inn, Central Park view, the works. At check-in, 9 pm Saturday night after […] 22 hours on a plane, checked in and went upstairs... to a room on the Courtyard Side. Tiny. No view. Lugged all our bags back to reception - oh no, the hotel is booked out tonight (apparently they do honor *some* of the bookings). Oh well - they said they could move us across the next day. At no point did anyone say "sorry" though. Credited the difference in room rates, which was, after taxes, about $50 (what a joke). They also added "complimentary breakfast" which would been included in our Residence Inn price anyway. So we lugged our bags back upstairs, slept, took all our bags down again the next day, checked out, found a bellman to leave our bags with, came back in the afternoon and checked back in (this time to the room we'd actually booked). Lugged our bags up for the 3rd time. Aside from the check-in service it was great - the hotel is lovely, the room we paid for had a great view, it's perfectly positioned for everything you could want to do in NYC. Breakfast on Monday morning was INSANELY CROWDED (nowhere to sit, so we grabbed what we wanted and just went back to our room). It was tasty though. Read moreGenuine Expedia guest review
"VERY GOOD HOTEL"
WHEN MY HUSBAND AND I ARRIVED AT THE HOTEL THE STAFF WERE VERY HELPFUL. THE HOTEL ROOM WAS VERY PLEASING AS IT HAD A GOOD SIZE BEDROOM ON THE 56 FLOOR WITH A GREAT VIEW OF NEW YORK . THE BATHROOM FACILITIES WERE VERY GOOD,ALSO THE SMALL KITCHEN WAS AN ADVANTAGE.THE ROOM WAS KEPT VERY CLEAN.Genuine Expedia guest review
"Everything we needed!"
Great location with fantastic views.We were room 5004 on the 50th floor and when we looked out of the window, could see Times Square in one direction and Central Park in the other. The views from the 35th floor were great for photos. The room itself had everything needed for a great stay, the fridge is very useful and internet connection faultless. […] The king size bed was comfortable and huge, the surroundings spotless. Staff were unobtrusive but there if needed. Breakfast was a great variety of food, hot and cold and we really didn't see the need to try anywhere else. East side was great for morning sunrises but I think that it would be true to say that it's likely that all rooms will have great views Read moreGenuine Expedia guest review
Clean and cosy rooms Excellent location in tidy neighbourhoodGenuine Hotels.com guest review
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