"A birthday stay"
Room was small w/one office type chair & an uncomfortable small sofa. Lovely shower. No towl bars on which to save towels for using next day. Toilet needed a door to close off from vanity &shower. Seven of us had a a very good dinner in Rosso. Breakfast far exceeded expectations.Genuine Hotels.com guest review
"Hotel needs new management"
King room that I booked was not available upon checkin. Had to take a different room. They moved us the next night. First two mornings they brought wrong breakfast to room. Valet spent about 20 minutes retrieving car on two of the 6 mornings as they could not find the ticket. No coffee in lobby after the morning breakfast was done. No newspaper either. […] Nice staff that tried to be helpful. But the hotel has a lot of kinks to work out. Read moreGenuine Hotels.com guest review
"We loved it."
Minimal but not cold decor, unfussy, immaculate (it's new), better breakfast than usual, delightful staff. great location. I know this sounds like I'm the marketing manager for Sorella, but, to this former KC resident, it'll be my go-to for each future visit. My husband and I travel a lot and, more and more, appreciate a hotel that doesn't get in the […] way. Read moreGenuine Hotels.com guest review
It was great! The hotel was very clean and well taken care of. The only complaint I have is with the shuttle service. We called to get a shuttle back to the hotel and they said it would be there in 3 minutes. We ended calling the hotel back after 30 minutes of waiting outside. They advised us it could be another hour. We ended walking back...Genuine Hotels.com guest review
My only complaint is that the fridge is not empty and when you move whats in it so you can put some juice in there, they might charge you if you dont clarify when you close your bill.... otherwise, good neighborhood, parking situation unclear so they push for the valet, but i will go back!!!!! ooooh and the restaurant could be better, the calamari was […] not good. Read moreGenuine Hotels.com guest review
Hotel is very lovely and modern, boutique styled. Airs of refinement and generally fun for people who like a lively mix, enjoyed the peacefulness of my room, very nice view in a lovely area of the city. Guest services lacks polish though in their response time to guest request, communication system is lacking, lacking in need of improvements in order […] that request are transferred correctly from front desk to housekeeping and room service. Other than that this hotel is new, nice and lovely, I will return for certain Read moreGenuine Hotels.com guest review
It was an AMAZING stay in Kansas City! I have told so many people about this hotel and how wonderful it was. We felt like we were treated like royalty from the moment we walked in the doors to when we left a couple of days later. I literally sank into my pillow each night and slept better than I ever have in a hotel. The morning breakfast setting felt […] more like a café than a hotel... everything was just beautiful, cozy and perfect for a business trip - though it truthfully felt like we were on vacation. Can't wait to come back! Read moreGenuine Hotels.com guest review
Very nice, couldn't ask for anything more. It is a little pricey thouggGenuine Hotels.com guest review
It was a little difficult to access the entrance and parking cost is high. But everyone was very pleasant and helpful. Did notice a funky smell in shower may have been the drain. But the rainhead shower was great. We also liked the unique decor.Genuine Hotels.com guest review
Great experienceGenuine Hotels.com guest review
"Love Love Love"
Went for a girl's getaway to go see David Gray concert. Loved the hotel, great amenities, great staff. 24 hour shuttle so nice!!!!! Bar is awesome, Rooftop pool area to die for! I will never stay anywhere else!Genuine Hotels.com guest review
"Great Location for a Country Club Plaza Trip"
The location is great for walking around the Country Club Plaza. The hotel staff were all friendly especially the breakfast crew; Simone, Juanis and Cesar who treated us as though we were family. I would highly recommend this hotel and would not hesitate to stay there again.Genuine Hotels.com guest review
""A whole new experience on the Plaza!""
I am from the Kansas City area and visit for business 3-4 times per year. Also stay on the beautiful Country Club Plaza in one of the top rated hotels, however this new find is now my favorite. Very chic, very private, and offers a whole new experience on the Plaza. The room was great, the welcome note with a great bottle of wine was the perfect touch. […] Had dinner at Rosso's, fabolous! I will return! Read moreGenuine Hotels.com guest review
"Almost there ...."
Great new hotel option in the Plaza area. Would have given 5 stars if they have paid a bit more attention to details. Housekeeping did not clean room when asked. Valet kept misplacing ticket number for the car.Genuine Hotels.com guest review
Great hotel. The most current of any in the Plaza.Genuine Hotels.com guest review
The whole experience was outstanding. The rooms were beautiful and clean. The breakfast was first class and Juanita and Cynthia will make any coffee drink you want. We were very satisfiedGenuine Hotels.com guest review
"Beautiful, contemporary, couple blocks off plaza"
Loved this new hotel. Room décor very contemporary and clean. Not huge but large enough. Helpful staff. Fun rooftop pool/bar & adjacent restaurant. Nice urban landscape views, though not looking directly at plaza - looking the opposite direction. Didn't use exercise facilities. Pool is pretty small - just big enough to get wet, can't swim. I liked the […] restaurant - bit pricey, but great views of plaza, wonderful décor & service. Did encounter snafu at check-in due to over-booking, but they handled the right way. Impressed with the service in a difficult situation. Read moreGenuine Hotels.com guest review
"Great location and friendly staff!"
Rooms were very clean and quiet; elegantly appointed with luxurious linens and beds. We used the hotel shuttle for dinner and the driver was very prompt and friendly. Will definitely stay there again.Genuine Expedia guest review
"customer service done right"
When we arrived at the Hotel Sorella, we were told that the hotel was overbooked and we'd need to spend our first night at a different hotel. Given how much we were looking forward to the stay - and that we were attending a wedding - this was a moment of truth with lots of downside potential. However the team at the Hotel Sorella turned this potentially […] negative experience into an incredibly positive one - putting our satisfaction and schedule ahead of short term dollars. They booked us in a nicer, higher end hotel just 5 minutes away, in a larger suite at considerable expense. They called us first thing Sat am to let us know our room was now ready and that we could come back at any time and get ready for our wedding event in one place, rather than 2. They treated us to champagne and chocolate strawberries upon our return and then took care of us financially to make up for their mistake and our inconvenience. Overall, I was incredibly impressed with the level of customer service - and the quality of the hotel - and highly recommend it to anyone traveling to KC. I'll certainly go back. Read moreGenuine Hotels.com guest review
"Sleek But Not That Comfortable"
THE GOOD: Beautiful decor; excellent location (if not well signed); and great alarm clock awakens you to gentle chimes. THE BAD: I found the rooms not comfortable: the chaise and low upholstered chair were hard to get in and out of and not comfortable when seated, the rooms (bed & bath) were dark--even fully lighted--making reading and putting on makeup […] very difficult; the bathroom fan was noisy but unavoidable because it was switched with one of the two necessary bathroom lights (again, because the rooms were dark); there was very limited space for storing clothing and possessions (drawers in one nightstand only as a low credenza on which the TV sat held room supplies); the closet light did not work the first 3 days (it was 'repaired' twice); housekeeping was spotty on 2 of my 6 days (sinks not cleaned, trash not emptied, towels & toilet paper not replenished, etc.); lack of drop-off and pick-up space at hotel entrance coupled with aggressive valets necessitating a tip EVERY time I entered or exited the hotel was very uncomfortable and an unnecessary expense; wait staff at the bar virtually ignored me and my two female guests yet found time to chat with their friends. BOTTOM LINE: I visit KC for about a week 1-2 times a year. Unfortunately, this hotel would be low on my list of candidate places to stay. Read moreGenuine Expedia guest review
It Was A Birthday Trip For My Husband, Hotel Very Nice Quiet Clean,All The Staff Is Super Friendly A Little Pricey But Overall Worth It Would Recommend It To Others.Genuine Expedia guest review
"Excellent all round, highly recommended"
Had a lovely day relaxing by the lovely pool whilst my husband visited the Harley Davidson factory.Genuine Expedia guest review
"Excellant area to walk & stroll vs downtown"
Very comfortable and excellant serviceGenuine Hotels.com guest review
"Amazing boutique hotel!"
Will definitely be staying here again! Trendy and comfortable! Amazing customer service!Genuine Hotels.com guest review
"Within walking distance to shopping & restaurants."
The hotel staff we encountered were friendly (especially the evening staff) and our room was very nice. We didn't care for the smell in the lobby (it smelled like someone was getting a perm in a hair salon), and the music in the elevator was so loud that everybody we encountered in the elevator was annoyed by it and commented on how loud it was. It […] would've been a lovely stay if it hadn't been for the loud, drunk, and obnoxious girls who were (unfortunately for us) staying down the hall from us. We chose to have dinner at the hotel restaurant and the service and food was impeccable. Although the pool was supposed to close at 8pm, the drunk girls were there until 10pm carrying on and were so loud that it carried through the restaurant. To top it off, the girls were carrying on and yelling in the hallway until 3:30am! So much for being able to sleep. If you can pick a night where all the guests are courteous, I'm sure you'll have a great experience. Read moreGenuine Expedia guest review
"Morden hotel and very good location"
Very morden hotel and good location. good restraunt around . RecommondedGenuine Expedia guest review
"Anniversary get away"
The hotel was great!! Valet staff was excellent!! Comfy bed and pillows!!Genuine Hotels.com guest review
Great stay...staff was very helpful and even helped me find an open liquor store for some good wine.Genuine Expedia guest review
"Excellent location, personal and fun hotel"
If you enjoy staying at hotels with class, personality and a great location you will love the Sorella. Wonderful location, walking distance to great shopping, eating, parks and museums. Plus, the morning breakfast is fantastic. Loved the roof top pool and the lounge. Great views. I would highly recommend this hotel. It has a modern feel with beautiful […] art. Read moreGenuine Hotels.com guest review
My husband and I were visiting K.C. we stayed in three different places over several days. The Hotel Sorella was our last and certainly most interesting place. We loved the modern decor. The view of the Plaza was awesome. We didn't get a chance to enjoy the roof top pool, but that looked like fun. The complimentary breakfastwas unique and very tasty. […] A made to order latte was one of the best that I have had in a very long time. The staff was really nice. Especially enjoyed Ryan at the front desk. He was very engaging and asked frequently as we passed through the lobby if we needed anything. The room was very comfortable and the bathroom was amazing. Loved the oversized shower. Overall I would recommend this hotel. You can easily walk anywhere on the Plaza. If you live in KC and are looking for a romantic spot. This would be a great place to spend your time. There are no little kids running around. Very nice! Read moreGenuine Expedia guest review
Only things I did not like is that the deposit was not mentioned, parking was expensive and the pool closed at 8pmGenuine Hotels.com guest review
"Inconsistent service, nice hotel"
This hotel is in a good location. It is upscale. Rooms are very nice. Most of the people who work there are professional and polite. Food is average but well served. Bar is noisy and more of a pick up, meat market environment, than a place to have a quiet conversation. Stay way clear of the complimentary shuttle service as it is unreliable. They offered […] to take me to the local art museum but when it came time for them to pick me up it took an hour and a half for them to show up (about 1.5 miles from the hotel). They also charge you extra for every thing. The little amenities add up. The business center is a joke. Two computers and a printer without ink. If everything worked the way it is supposed to work, it would be a lovely place to stay and worth the premium rate. However, the inconsistent service isn't good. Also, they apologized profusely about the shuttle screw up and promised to "make it up to" me but they never mentioned it. I won't be staying there again. Read moreGenuine Expedia guest review
"reluctant to let the secret out.."
This hotel is fantastic. brand new, modern, clean, excellent service. two blocks from the Plaza, with plenty of great restaurants. Easily the best hotel i've stayed in in Kansas City.Genuine Hotels.com guest review
"The ultimate quiet escape for couples"
Sorella is new, fresh, and modern with an amazing pool area. It's definitely a place where it wouldn't feel right to bring a van load of screaming kids into the pool area, etc. which I absolutely appreciated on our kid free getaway. The feel is upscale but it didn't feel pretentious. Service was excellent and the food was fantastic too. I'd go back […] in a minute. With The Plaza a short walk away and an Escalade available to take you to Power & Light - you'll be carefree like we were for 2 full days. Read moreGenuine Hotels.com guest review
"Need Bigger Beds"
The hotel was great and the staff was great the only issue I had was that I thought I was getting a room with 2 "queen" sized beds not 2 "twin" beds. I have a "full" sized bed at home that was larger than the beds they provided. Outside of this issue the hotel is great.Genuine Hotels.com guest review
"Quick overnight stay"
Hotel is very modern and updated but still comfy. Very nice towels and bedding. I have stayed at several other hotels in the area and they are all in need of room updates-- I would stay here again.Genuine Expedia guest review
"Modern, clean, courteous staff, great location"
Stayed 8/8 to 8/10. Came into town with a friend and was delighted with the experience. The hotel was new, modern, and the staff was very helpful. Loved the pool area/bar and enjoyed the complimentary breakfast. Conveniently located within walking distance of Country Club Plaza, and access to shuttle (although I didn't use), and other forms of cabs/town […] cars were always readily available to take us to the ballpark area or P&L.Will definitely stay here next time I come into town. Read moreGenuine Hotels.com guest review
"Gem of a hotel right off the Plaza"
we decided to stay at Hotel Sorella based on the location, the amenities and the price (in that order). It was a great find -- thanks, Expedia! -- and we're already planning our next trip, based in large part on the great experience we had recently. The rooms are spacious with really comfortable beds and pillows, and the robes were so cozy without […] being huge. The towels were big and cuddly, and the amenities were in keeping with the quality of the room. Check out the rooftop pool and bar for good eats, drinks and people watching. Then hit the small but new-feeling fitness center; it only has a few weights and cardio machines, but everything is in excellent condition. All the hotel staff we met -- valets, front desk, bartenders, servers -- was great throughout our stay. Helpful, pleasant, patient and welcoming. We will definitely be back to Hotel Sorella! Read moreGenuine Expedia guest review
Very upscale comfortable hotel. Service exemplary.Genuine Hotels.com guest review
"Nice Hotel and close to the Plaza"
Nice hotel but a little over priced for the size of the room.Genuine Expedia guest review
"close to plaza"
very relaxing and enjoyableGenuine Hotels.com guest review
When I arrived the room was ready and I had a bottle of wine waiting for me! They left a note thanking me for my stay. Overall, the room was clean and it was a nice size as well. Service was very friendly.Genuine Expedia guest review
Great service, staff was very good, room was very bright and comfortable.Genuine Expedia guest review
"Great Hotel in a fabulous area!"
Reasonably priced luxury! The Plaza District was absolutely beautiful; the landscaping, water fountains, and parks. Walking distance to many restaurants, shops, and bars. Easy drive to both Arrowhead Stadium and Kauffman Stadium.Genuine Expedia guest review
nice modern boutique hotel. European breakfast is awesomeGenuine Hotels.com guest review
"A really,really nice hotel"
We got a great deal on this hotel and it was totally worth it.my only minor niggle is not their fault...GPS devices have a hard time exactly finding the entrance because it's between 2 buildings, rather than on the street. Once you find it the first time, it's fine, and actually really great...just be careful on your first drive-in.lovely staff, nice […] food, great service, modern rooms with comfortable beds, Read moreGenuine Hotels.com guest review
"New hotel. Great location."
Especially friendly breakfast staff and front desk employees. Only hiccup was housekeeping staff did not replace coffee and condiments. The rooms were spacious and clean; beds and pillows were very comfortable.Genuine Expedia guest review
Hotel staff were more than accommodating. The room was very comfortable and we loved the pool and lounge. Great special weekend getaway.Genuine Expedia guest review
"Great hotel in the Plaza!"
Modern, clean and friendly! The pool area is small but super cool... Infinity style pool on the roof with a restaurant/bar next to it. We enjoyed the hospitality of the staff and the valet guys were awesome as well! If we are ever back in the area we will return!Genuine Hotels.com guest review
We were here for our honeymoon and they made sure everything was wonderful! All services and amenities were above our expectations! We are already planning a return trip!Genuine Hotels.com guest review
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