Not sure if that is true for all hotels or just this one...We arrived tired around 11:00am after 12 hours flight, but of course the room was not ready (it will be ready at 3:00pm), but of course an upgrade room for extra 30 Euro is ready now. To tired to Argue I took the room. Other than that everything was very good.Genuine Hotels.com guest review
"great view, nice restaurant"
Perhaps better gym equipment..(He hotel's's'still and has a lot of potentialGenuine Hotels.com guest review
This is a really nice, upscale hotel with big, clean, comfortable rooms and full service. It's not in the middle of the action, like some hotels, but it's only a 10 minute walk from Amsterdam Central station and it's exactly the same price as the tiny, awful hotels that are in the city center. So you get serious bang for your buck. I would definitely […] recommend it. Read moreGenuine Hotels.com guest review
"A stay on the River Ij"
The hotel needs to provide better directions when you first arrive, but after that it's a piece of cake. The surrounding area isn't yet fully developed, but it is so close to the Jordaan that it doesn't matter. Get sandwiches and other goodies at Stash and shop for gifts at Leafde.Genuine Hotels.com guest review
The Aitana was an excellent hotel. The staff were very friendly and knowledgeable about the area, and the location can't be beat - maybe a 10 minute walk from the central train station. The central part of the city is perhaps a 5-10 minute walk in the opposite direction, so just be aware of this in your planning. The room was extremely clean and comfortable, […] and very spacious for a European hotel. All around terrific place. Read moreGenuine Hotels.com guest review
"great value for money"
We enjoyed it tremendously and will highly recommend the hotel at a very fair price.Genuine Hotels.com guest review
"Great expectations, no results"
The first minute we arrived to the hotel there was a huge line in the hall waiting for checking out and as we were explained by people standing there, that they paid deposit for the room bar. It was already strange, because all normal hotels take credit cards for this purpose. The rooms are much smaller than they appear on the pictures, but design […] is pretty good, so it feels pretty comfortable. A huge issue for us was a shower without any doors. You just take shower in the middle of your bathroom and water spills all around. They probably are very short on housekeeping employees, because our room usually was cleaned only after 7 pm, that made us nervous because by that time we came back from a long exhausting walk around the city and wanted to rest, but we couldn't get in the room, because it was occupied by housekeeping lady. Once, while we were waiting at the hall for our room to be prepared, I asked receptionist to bring us some tea, because we were terribly tired and literally slept on that sofa in the hall and she could see it, but she sent us to the bar and didn't respond to my other question. The receptionist people are very strange too. Some of them can't do the job they assigned to, because when we were trying to check out at 5 a.m. there was a guy at the reception desk, but he couldn't check out us and we were made to wait for someone else to wake up. Normally in Amsterdam people speak English very good, but it seems that it doesn't involve this hotel. Read moreGenuine Expedia guest review
"Customer service is a myth here"
The rooms are clean and modern, but the service is poor. They were not responsive to requests, always forgot to replace something when cleaning the room (towels, coffee, etc.), and it always felt like pulling teeth when dealing with them. They were not rude, just not trained on customer service. The location is ok, but not as convenient as they make […] it sound on their website, especially if you are hauling luggage. And the neighborhood the hotel is in is dead. Wifi was dodgy at the hotel and almost never worked as it should. Any business in the services industry without completely reliable wifi in 2014 will probably never get repeat business from me. Read moreGenuine Hotels.com guest review
Beautiful and awesome hotel, just further away from the amsterdam action.Genuine Hotels.com guest review
Wonderful stay, quiet and spacious rooms, even the small ones. Wifi lacks a bit; unable to consistently connect with iPad. Close to CEntral Station. Recommended!Genuine Expedia guest review
The hotel was a bit out of the way but it really worked for us since it was only about a 15 minute walk away from Central Station. We loved the view over the water and the staff was very nice and helpful. The only problem was that the hotel wasn't quite ready to open so no spa, no restaurant or menu. But, they did let us order take out food and made […] us feel as comfortable as possible considering their shortages. Pet peeve, but whenever we order drinks they kept forgetting to give us napkins. Overall we would go back and recommend to people who don't need to be inside the city but close to it with a view. Read moreGenuine Expedia guest review
"good hotel, but location of it really kills it"
very nice modern hotel. Rooms are very nice, clean, and modern. Great ambiance to the rooms. However, the location is just brutal, especially on bad weather days. It is a 10-15 minute walk to the Amsterdam Centraal station, a walk you don't want to be doing when it is cold and rainy. Not an easy hotel to get to if you want to use it as a base for s […] ightseeing. Read moreGenuine Hotels.com guest review
"Almost ready for prime time"
New hotel and staff.Quiet clean,modern.Genuine Hotels.com guest review
"Ultra modern hotel on the redeveloped IJ dock"
Wow, This is a baller hotel chain. It's a beautiful new and ultra modern hotel with floor to ceiling windows, located on the newly re-developed IJ dock. Had a great stay on the last leg of my Euro trip and this hotel was one of the nicest. It's close to Central Station and it's easy to get to by foot with luggage. There is also a bus line that runs […] from the train station right past the hotel. While it's not in the middle of the action in the Old Town or the Canals, it's pretty darn close to transport that takes you to all those places. Almost all of the tram and bus lines run through Central Station and that's about a 10-minute walk. I'd stay here again and I've already recommended this hotel to friends who are traveling to Amsterdam soon. Read moreGenuine Hotels.com guest review
"Beautiful, modern, convenient and clean"
Very nice, new hotel close to the Amsterdam Centraal Train Station. Beautiful rooms, beautiful views, and friendly staff. Will stay again next time I'm in Amsterdam. Also the price was a lot cheaper than all others, not sure if this was because it's new or just regular pricing.Genuine Hotels.com guest review
very comfortable new hotel. The room was very nice and kept clean. excellent shower.Genuine Hotels.com guest review
"contemporary hotel , close to the center"
Enjoyed the stay , would prefer a better look at the old town ( as i was in a room with the panoramic view. 8th floor, try to get to 10-12fl ) but overall conditions of the room and quality of service were great. it is at 10 min walking distance from the grand central station.Genuine Hotels.com guest review
"Perfect location to enjoy Amsterdam"
Perfect location near central train station! Renting bikes is recommended to enjoy this city which is easy to explore. We had a great stay!Genuine Expedia guest review
The hotel is brand new and a bargain in my book. The rooms were large, bathrooms emmense. They didn't have certain services open yet as they were so new, but, breakfast buffet is nice, but, no room service. It is a $15 euro taxi ride downtown, but, it is walkable, which we found out 3 days into our trip - so walk downtown to save $.Genuine Hotels.com guest review
It's nice to have a location outside of the main hustle and bustle of Amsterdam city centre. The hotel was clean and comfortable with good services. You have to pay for breakfast which is a let down but it is well worth it. The only gripe is that the windows don't have a stopper, they can be opened fully which is slightly unnerving if you're on the […] higher floors. Read moreGenuine Hotels.com guest review
Super design hotel, 10 mins walking distance from Centraal Station. Very big room and super shower. A must for any Amsterdam Visitor. This is a real 4 plus star hotel.Genuine Hotels.com guest review
"Perfect for our needs"
Other than the (exceptionally) slow check-in I was very satisfied with everything about this hotel: a mere 10 minute walk (even with luggage) from Centraal Station. (Taking the footbridge just before the hotel was quicker than following the pavement all the way round.) Our room on the 6th floor faced the water and the skyline view was of churches, rooftops, […] the train-station etc. Lovely. The room itself was larger than I'd dared to hope. Loved it. The air-con/heating was very responsive and being able to put a few things in the mini-fridge was helpful. (The mini-fridge was also the mini-bar from which I took nothing.) The bathroom was pristine and the large shower was excellent. Loved the public seating areas by Reception. Walking around the nearby Jordaan district was relaxing and enjoyable. The Anne Frank house is approximately a 20 minutes walk. Very worthwhile. Very moving. We bought snacks and drinks from the train-station each evening, eg, small bottles of very acceptable red wine from Hema only €1.50! Ditto chicken pasta salads from Hema, €2.75 - amazing value. Still on the praising Hema theme: downtown locations sold little ice-creams for 50 cents! Had one every afternoon :) If I were to visit Amsterdam again in the future I would be more than happy to stay in Room Mate Aitana again. Everything about the place suited me perfectly. Read moreGenuine Hotels.com guest review
This hotel was amazing! We got a deal on the price, so was extremely happy with over-sized room, cleanliness of the hotel overall and the simplicity of it. Staff was friendly. Close to train station, a bit of a walk to city center, but if the weather is nice, it's no trouble. Will recommend this hotel.Genuine Hotels.com guest review
"Great weekend break"
Went on 9th march for my husbands 30th the hotel was loverly really clean the beds were super comfy the power shower was great, the mini bar was a little over proved but to be expected and had everything you need .didn't try the restaurant so can't comment . it is a 5 min walk from the back of the train station and a nice 10 min stroll into dam square […] , would highly recommend and will defiantly be staying here again Read moreGenuine Hotels.com guest review
"A few suggestions"
The positives--we stayed on the highest floor and our location was wonderfully quiet. The beds and pillows are some of the most comfortable I've had in a hotel. The room was spotless. Negatives--the check in process is extremely slow. It seems as if the staff has to enter everything in by hand. There were only two desk people and two lines with people […] having trouble with their bills or contesting a charge. The location is NOT easy to find. The hotel needs to do something about providing very specific directions for people walking from the train station. Decoration style--nouveau sterile. Read moreGenuine Hotels.com guest review
Very good service, very attentive staff and made an effort to speak in my language. Very comfortable beds, good bathroom, good towels and a good location. The only thing that would change is that parking is not theirs and then to pay the automatic machine did not give me the receipt and could not get out, the resolve it took me one hour thank to help […] from the hotel staff. Read moreGenuine Hotels.com guest review
Very modern, clean, spacious hotel! Can't fault it! Beds and pillows are so comfortable! The bathroom rainfall shower is top class especially after a night in the city! Wifi was fast too! Definately would stay here againGenuine Hotels.com guest review
Excellent. Excellent. Excellent. Great value and walking distance to centraal. Can't wait for all the construction to finish so area will be a little bit more accessible.Genuine Hotels.com guest review
"It was good"
It was a good hotel But for a new hotel i expected to be better than this Not everything in the hotel is done Still working on itGenuine Hotels.com guest review
"Bad experience, felt dissappointed!"
I have to be honest to room mate hotel was a very nice hotel, but as I arrived to check In I was told that somehow somebody else had checked into my room! The female check in assistant was very apologetic and offered me a free drink while the problem while resolved. 20 minutes later she came back and told me that the room which I had booked was unavailable, […] I had booked a junior suit with a panoramic view, and was told the only room available was the standard double room with a view of the city, but all I was offered was a reduction in 50 euros of the original price of my original room, which put the room at the standard price! So somebody had my room at a reduced rate, while I was downgraded with no compensation. When I went to fill my details in for my new room the male manager could see I had been waiting a long time, but he ignored me and left me waiting for another 10 minutes and the just walked off and left me! by this point I was getting frustrated to I asked to porter what was going on and he told me to just go up to room. When I got to my room there was a hand written note for another person left on the side! The manager then rang me and said he would come up to room to take my details, so I waited another 10 minutes then he rang me again and said he couldn't take my details from there so he asked me to come down to the reception again and if I could bring the note with me so that he could give it to the correct person! Read moreGenuine Hotels.com guest review
"A piece of art in the centre of Amsterdam"
A truly outstanding Hotel! Starting from the unique design and beautiful interiors, especially in the night when the bridge leading to the Hotel is nicely illuminated, finishing at the extremely friendly and helpful Hotel Staff, it was a truly excellent experience to stay in this hotel. I think I have found my new favourite chain!Genuine Hotels.com guest review
"Everyone how going to dam"
This is the hotel And venue to be at. To get high get viewGenuine Hotels.com guest review
If you stay anywhere in Amsterddm stay hereGenuine Hotels.com guest review
"A little break"
We stayed for 2 days and the Hotel was fantastic. Such a lovely place to stay. The bed was amazing, so comfy. I would defo stay again and recommend to othersGenuine Hotels.com guest review
"Great modern accomodation"
The hotel is beautifully located. We stayed in a Junior suite at the 12th floor. It was affordable. Beautifully furnished with modern decor. The staff was very polite and helpful with arranging our needs. Breakfast was good and plenty for a very well price. As it is a new hotel, the restaurant was not yet opened and there was no room service. Yet, i […] would always stay at this hotel again when in Amsterdam. Read moreGenuine Hotels.com guest review
"Modern, clean and central - can't go wrong!"
Had a wonderful stay, it's about a 10 minute walk to the centre of old town which was ideal. The room looked untouched, very clean, comfy, and had a modern minimalistic feel. Staff were extremely helpful when needed (locked out of safe/needed directions/needed an adaptor..). And just finally, the bed was UNBELIEVABLY COMFY! Would highly recommend i […] t. Read moreGenuine Expedia guest review
Got two full sized beds in the double room. Very close to the downtown area and train station, less than a 10 minute walk but the hotel is in a very quiet area.Genuine Expedia guest review
Everything was fantastic! Friendly and helpful staff, lovely modern design, room very clean, the bed and pillows superb.Genuine Expedia guest review
"Superb hotel and room, a little out of the way"
New hotel, new clean, BIG rooms, excellent staff, good WiFi (sometimes slow, but OK overall). Loved every part of my stay here, and would absolutely recommend this hotel to anyone. The ONLY SMALL drawback was that is was a good 10min walk back to Centraal station, couple with the fact that it is a residentail neighbourhood with no shops around at all, […] meant a 30min round trip everytime I wanted to get somethng from the shop. A small price to pay for the excellent room though. IF it stays the same price (rate was similar to the Ibis Amsterdam when I stayed there ... and even though Ibis is MUCH better situation, the rooms here were SOOO much better than the Ibis), I would definately stay again. Read moreGenuine Hotels.com guest review
"Boutique hotel decor"
Mate Aitana is pretty new hotel - room is big but insufficient decor which make it looks & feels empty. Hotel facilities are not totally ready & the location although is facing the center of Amsterdam but no transport & you need to solely depend on walking under cold weather .Genuine Hotels.com guest review
"Perfect stay in Amsterdam."
We thought this hotel was perfect. An easy 10 min walk to the main part of town and train station. The room was huge,very clean and staff were more than helpful. We hired bikes from the hotel directly so easy and cheap. The hotel it's self was very quiet which we loved. And the breakfast although they are still building their restaurant they made do […] in a "function" room which we didn't realise untill they told us. The varity was huge. It was fresh and delicious. We will be back at this hotel for sure and would recommend it to everyone. Read moreGenuine Expedia guest review
"Great hotel, good location, just needs more light."
This is a lovely hotel, roughly a five minute walk from the centre of town. It is a good base for a long weekend, however, if you intend on spending a lot of time in the hotel it is lacking. The food and drink in the hotel are reasonable and the breakfast is good value for money. We stayed for a long weekend in December and my only real complaint is […] the lack of lighting in the room. We were in a standard room that overlooked the buildings opposite. In our room there were no ceiling lights, just lamps and small wall lights. This did not affect me, however, my girlfriend struggled to use the mirror in the bedroom to do her hair and make-up and felt it made the room quite dreary. All in all though, I would strongly recommend this hotel to any of my friends who intend to visit Amsterdam and I certainly stay here again. Read moreGenuine Expedia guest review
"Close to city centre"
Lovely room, hotel staff are very helpful and the whole place has a very modern designGenuine Expedia guest review
i was realy enjoyed my stay and i'll experince it againGenuine Hotels.com guest review
"Best hotel ive stayed in!"
What a hotel!, makes a nice change from the usual rubbish in Amsterdam. The room was spacious, with flat screen tv with English channels on, the shower was great. This hotel is easy to find once you know where it is. Come out of the back way (dock side) of central station turn left and after 10 minutes walk you will see a big white building on the right, […] Room Mate Aitana is just behind there. Walk across the smalll bridge on the right to get to it quicker than the road way. I got a really good rate on this hotel, once word gets around im sure this hotel will be fully booked up and will be more expensive. I was only hear for one night, i wish i could have stayed longer. Read moreGenuine Expedia guest review
"Very nice place"
I really like everything in the hotel, my son was so happy with the TV in our room and he loved the bacon in his breakfast. Only that my original room was given to someone else but we did get a much better room with a lovely sight of Amsterdam. Also during the booking it offered complimentary parking but at the end we have to pay for it.Genuine Hotels.com guest review
"Nice and new hotel. Out of the way."
Near new hotel near Central station. Convenient in that respect. But if you are planning to do a lot of site seeing and walking around find somewhere closer to the middle of Centrum, or even the south end of Centrum. Room Mate Aitana is very clean, quiet area, and modern. Staff was adequate but not that welcoming or friendly. Check out process is slow […] and they said we had the breakfast (12 Euros) but we didn't, nor did our reservation have it. They even asked us when we arrived if we wanted it and we said no. They had to double check with the kitchen whether we had it or not. Sort of off putting. I would opt for somewhere else next time and not recommend this hotel to others when there are better options. Price here was fair. Read moreGenuine Hotels.com guest review
"Beautiful modern hotel, be great when finished!"
The third or fourth time I've stayed here, the staff are very friendly and willing to help. Great standard of finish, I look forward to returninag when the hotel is more complete :)Genuine Hotels.com guest review
Good StuffGenuine Hotels.com guest review
Excellent - staff were first class and service in all areas I encountered was excellent. Would stay again if I revisit Amsterdam. Would have no hesitation in recommending it to others.Genuine Hotels.com guest review
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