"Absolute Best Time. Great Service and excellence"
This place is amazing. Period. Great location about a 100 yards from central station; the hub of everything. The views were beautiful since it's right on the water. The staff was super helpful, they told us the best modes of transportation and points of interest. I unfortunately sprained my knee right before getting there and they brought in a wheelchair […] for me to get around town. Hotel almost looked brand new. Next trip to Amsterdam I'm staying there again. No question. Read moreGenuine Hotels.com guest review
Pillows are very very soft. Excellent wifi Very much top design except no curtains for shower. Good locationGenuine Hotels.com guest review
"Lovely hotel, a bit out of the way, great views"
Great Junior Suite room with awesome views. The front desk made an error with getting our taxi to the Central Station and we ended up having to walk in order to make our train, which was a pity.Genuine Hotels.com guest review
"Close to City Center and Centraal Station"
The hotel was really nice. The rooms were very large, especially for a European hotel. It was located about 15 minutes (walking) from the Centraal Station on cobblestone streets/sidewalks. So id recommend not bringing a lot luggage. Other than that it was wonderful. I would highly recommend this hotel.Genuine Hotels.com guest review
"Near all the action, but far enough away for peace"
A modern, spacious and comfortable hotel in a quiet and upscale area a short walk from the Red Light district.Genuine Hotels.com guest review
new contemporary hotel of Spanish chain in up and coming location just outside the center of Amsterdam behind the central station but within walking distance of the center.very comfortable beds and large bathroom, quiet with great viewsGenuine Hotels.com guest review
"gem on the docks"
Perfect/modern hotel in a quiet location, near the docks, but close to the historic area.Genuine Hotels.com guest review
"awesome vacation at amsterdam"
the front desk was very helpful. they have the taxi ready in 10 min downstairs waiting for us because we have bags with my 2 year old and stroller.Genuine Hotels.com guest review
"What a great hotel to stay in Amsterdam"
Very close to the central station, very beautiful location and the water view is great. I was surprised to see how well equipped were the rooms, is very modern and clean. Maybe the room is a bit small but the views from the glass door compensate for that. Is definetly a place I'll repeat.Genuine Hotels.com guest review
"Beautiful, modern gem near Amsterdam Central!"
Overall, our stay was beyond excellent. Every staff member we encountered was beyond friendly and helpful. Room was clean, spacious and had a great city view. I don't know how long it has been open, but the facilities look fairly new. My only small note on location is that you have to walk quite a bit to get to the city center or train station. Pleasant […] walk during the day, a little tiring in evening after sightseeing. Loved our stay! Read moreGenuine Hotels.com guest review
"quite clean and very helpfull staff"
i really enjoyed the 2 nights at the hotel.nice 10min walk to Central station along the CANAL. view from the restaurant is if the boats floating.Genuine Hotels.com guest review
"HIP & MODERN"
Great place for the $$ - very hip and modern spaces - great bar and restaurant and the staff were awesome and very willing to assist with any request... Is a short walk to Central Station or the West Canal region so no street action "out the door" but worth the extra few steps in terms of value and comfort - on the water situated with other modern buildings […] of interest with nice views on upper floors... Read moreGenuine Expedia guest review
"best hotel ever"
i have honestly never stayed at a better hotel. the location is a little tricky to get used to but its also right on the dock and the views are probably all spectacular but i would suggest trying for a high floor if possible. the rooms are very comfortable and functional. i had a bad experience in amsterdam as i was mugged and lost money, green card […] etc and though the experience was obviously stressful i was treated with genuine care and courtesy. be careful in amsterdam. but the staff are wonderful and very helpful. the breakfast is good too but not great value. i will definitely be back. Read moreGenuine Expedia guest review
Great value. The room was wonderful with a great view and the hotel was convenient to canal areaGenuine Expedia guest review
The reception service they are verry nice, the room is too small.the location is littile pit walking to the damGenuine Hotels.com guest review
"The first time in Amsterdam."
For the first time in Amsterdam staying at the Room Mate Aitana was excellent. At first I didn't like to stay so far away from the heart of the city, then I realized everything is very close. Plus the price is perfect. A+ Airana, I'll be returning here.Genuine Hotels.com guest review
the hotel is very practical. good for short business stay i didn't like the location .. you need to walk a bit to reach the train stationGenuine Expedia guest review
"Could pass as a five-star hotel"
My wife, 10-month old son, and myself spent a weekend in Amsterdam, and wanted a well-located hotel. The hotel is relatively close to the Centraal Train Station (10-15 min. walk), on the IJdok, a few blokcs away from the Haarlemmer Houttuinen commercial district. The staff were Minnesota-nice nice, very helpful (especially when asked to provide us with […] a baby crib and a room that would far enough from the lobby which has an open bar on weekends). The room was well lit, had a great view, very spacious and was just sparkling new. If your booking does not include breakfast, there is a great coffee shop across the street which serves breakfast meals for about EUR6 per person. The hotel has a gym, a business center (useful for priting airplane and train tickets), a bike rental service, and a deck restaurant, among other perks. Although the hotel is on the pricier side of the scale, it was worth every cent we paid for the room. Highly recommended! Read moreGenuine Hotels.com guest review
"Nice and comfy, but not. At the downtown"
It is a very nice hotel. The bed and pillows were very comfy. The view was excellent. The staffs were very nice. High quality of service. Unfortunately, the wifi was weak. We had no problem to use during the day, I guessed because most of the tourist were out. If you wanted non-stop streaming at night, you might have to hold your device and stand next […] to the door. LOL. Read moreGenuine Hotels.com guest review
"Located close to PTA terminal for cruise departure"
The room was delightful, giving a view onto the canal up which some cruise boats came on their way out of Amsterdam. Lots of boating activity on the canal. The bed was extremely comfortable; the bathroom facilities just terrific. Dining in the hotel was convenient, as there were not many cafes or restaurants nearby, just a Bagels and Beans across the […] street. All in all, a good 3 day stay to get ready for a 12 day cruise. Read moreGenuine Expedia guest review
"Great hotel, deceptively far from Central Station"
Wonderful hotel, excellent staff, beautiful decor. However, one cannot tell from a map how far it is to go by foot from Central Station, as there is no direct route. Difficult with luggage.Genuine Hotels.com guest review
"A very nice hotel at a convenient location"
I wanted a nice hotel in Amsterdam near all the great areas and boy was this hotel great. Only a 10 minute walk from most of the areas, this hotel certainly was a great place that made my stay in Amsterdam all the more welcoming. Friendly staff, the hotel seems fairly new and let's just say I'll definitely stay there if I ever return to Amsterdam.Genuine Hotels.com guest review
"close to central station"
the staff was very helpful and friendly we enjoyed our visit with the barman.Genuine Hotels.com guest review
"They don't know what they are doing"
This hotel is not conveniently located to anything in Amsterdam. It is a LONG WALK or taxi ride to get to anywhere. Aside from that, the restaurant in the place is terrible. They have a very strange, avant garde menu that they think is cool, but that really doesn't work. it is all small plates of very weird combinations of food. Across the street is […] the only close by place to eat, Bagels and Beans, which is GREAT. But it closes at 6. Also, if one person at the front desk tells you one thing, asking a second person will get you the opposite response. It feels like the staff there have not been trained so that they all know what the various policies are of the hotel. For example, we needed a taxi to get back from somewhere to the hotel. One staff member told us that we had to call the hotel, and they would call the taxi. They would not simply give us the phone number for the taxi company. Another time, a different staff member just gave us the phone number of the taxi company. Read moreGenuine Expedia guest review
"Great hotel, location, and service"
Almost everything at the hotel was wonderful: Location (close to Central Station, a few blocks from several eateries, and a park), Service (everyone was always ready to help and very concerned about our comfort), and comfort (the beds were nice, the curtains darkened our room pretty well for the Dutch summer). One suggestion I have is to have a more […] extensive late night room service menu. We were with kids and jet lagged, and really didn't have much choice. Read moreGenuine Hotels.com guest review
"Nice hotel marred by poor internet access"
I spent 6 nights in this hotel while attending a conference.Genuine Expedia guest review
The service was excellent. Think of Starwood's W-style hotel. It's hip and eclectic. We had a HUGE room by European standards, gorgeous views, and it was actually nice to get out from the central hub hub a bit for the evening. It was really easy to get into town. Just walk, take a 10 Euro taxi, or public transport because it's easily connected. I definitely […] recommend this hotel for comfort and style. Read moreGenuine Hotels.com guest review
"New hotel close to Centraal Station"
New hotel within sight of Amsterdam Centraal Station. It is air-conditioned with a restaurant/bar included on site. My husband wanted the air conditioning- every time we vacation, we bring hot weather with us! It is within easy walking distance to the train station and passing through, you are right at the tram station for travel throughout the city. […] I guess I missed this on Expedia: when you check in you have a 100 Euro hold placed on your credit card for city taxes. At check-out, they assess your taxes, based on daily charges and any other miscellaneous charges, subtracting this from your hold. Lastly, you cannot purchase train tickets from kiosks anywhere without a chip on your credit card. Read moreGenuine Expedia guest review
"Clean and new and trendy"
Loved this place! Overlooking the water and very new. 10 min walk from central station and about 20 min from other attractions like red light, etc. would go again!Genuine Hotels.com guest review
"Best hotel we've stayed in a long while"
Great room overlooking the water. Very close to the main station, 10 minutes on foot. Quiet hotel in the midst of downtown. Will be our favorite hotel in Amsterdam.Genuine Expedia guest review
"The best hotel in Amsterdam ....hands down"
The hotel was not only great and conveniently located by the central station but more importantly, the staff were absolutely wonderful. I just can't say enough about this hotel. I booked two rooms and the one with my wife and kids were upgraded to a suite at no extra charge with a crib and sleeper bed. All top notch amenities and we were on a trip around […] Europe where we stayed in a total of 5 hotels none of which came close to the level of the Room Mate Aitana. I'll definitely be back next time. Read moreGenuine Hotels.com guest review
"Great Place to Stay!!"
Hotel is awesome, and in a perfect location. Less than a 10 minute walk from Central station, and close to everything!!Genuine Hotels.com guest review
We really enjoyed staying here. It's a new hotel so there isn't a ton in the shops immediately around it (though it looks like things will be going in soon) but it's just a short walk (5-7 min) across the bridge to the Jordaan area which was our favorite part of Amsterdam while we were there. It's also only about a 10 minute walk to the main square. […] Easy access to the train station as well. We got a room with panoramic views and we really enjoyed all the windows. Our room also had a great bathtub! Lots of light in the room, and comfy bed! Would stay here again! Read moreGenuine Hotels.com guest review
"New Contemporary Hotel"
We chose this hotel because the location was within walking distance of Amsterdam Central and other nearby locations. The pluses about this hotel include: large and modern rooms, large bathroom with great shower, nice view of the harbor and parts of the city, reasonable rate. The minuses are few: there isn't too much around the hotel yet as the area […] is just being developed so you will be walking a short distance to get to public transportation or your destination. Overall, we would stay here again. Read moreGenuine Hotels.com guest review
"Very nice surprise"
This hotel had a good price and it was just outside of the city center which was perfect! Very clean, safe area and it seems to be getting more built as we were staying at the hotel. The wifi was good, food, bar and everything we experienced.Genuine Hotels.com guest review
"Very Descent hotel"
very descent and clean hotel. I recommend it.Genuine Hotels.com guest review
"Best hotel staff service we had in Europe!"
Kudos to the hotel staff. We arrived around 9 a.m., having travelled all night by train from Berlin. We were greeted while waiting in line for someone at the check-in desk and the woman was able to locate a room for us to check into immediately, even though check-in time wasn't until 2 p.m. We were given great information about Amsterdam, including […] a very helpful map by which to navigate. The location was good (a quick bus trip to Central Train Station or a 15 minute walk). Room was lovely and clean - especially liked the large shower. We also enjoyed a delicious meal in the hotel restaurant - small plates with lots of variety just hit the spot. Would definitely stay there again. Read moreGenuine Expedia guest review
"One of the best"
It was so good I enjoy my time so much the hotel staff was good , the room and the bed was very comfortable . The only problem is that you need 20-25 minutes walking to the dam squareGenuine Expedia guest review
"Perfect location, staff, and room."
Perfect location for a stay in Amsterdam. The staff was pleasant, and accommodating. The cleaning staff took pride in their work, and the room was emaculate. Great stay, and I have recommended it to friends, and plan on staying again.Genuine Expedia guest review
Not sure if that is true for all hotels or just this one...We arrived tired around 11:00am after 12 hours flight, but of course the room was not ready (it will be ready at 3:00pm), but of course an upgrade room for extra 30 Euro is ready now. To tired to Argue I took the room. Other than that everything was very good.Genuine Hotels.com guest review
"great view, nice restaurant"
Perhaps better gym equipment..(He hotel's's'still and has a lot of potentialGenuine Hotels.com guest review
This is a really nice, upscale hotel with big, clean, comfortable rooms and full service. It's not in the middle of the action, like some hotels, but it's only a 10 minute walk from Amsterdam Central station and it's exactly the same price as the tiny, awful hotels that are in the city center. So you get serious bang for your buck. I would definitely […] recommend it. Read moreGenuine Hotels.com guest review
"Amazingly beutiful hotel very close to the center"
The hotel is incredible, the rooms are slightly smaller then in the pic, however this is expected, the staff is very nice and pleasent.Genuine Expedia guest review
"A stay on the River Ij"
The hotel needs to provide better directions when you first arrive, but after that it's a piece of cake. The surrounding area isn't yet fully developed, but it is so close to the Jordaan that it doesn't matter. Get sandwiches and other goodies at Stash and shop for gifts at Leafde.Genuine Hotels.com guest review
The Aitana was an excellent hotel. The staff were very friendly and knowledgeable about the area, and the location can't be beat - maybe a 10 minute walk from the central train station. The central part of the city is perhaps a 5-10 minute walk in the opposite direction, so just be aware of this in your planning. The room was extremely clean and comfortable, […] and very spacious for a European hotel. All around terrific place. Read moreGenuine Hotels.com guest review
"great value for money"
We enjoyed it tremendously and will highly recommend the hotel at a very fair price.Genuine Hotels.com guest review
"Great expectations, no results"
The first minute we arrived to the hotel there was a huge line in the hall waiting for checking out and as we were explained by people standing there, that they paid deposit for the room bar. It was already strange, because all normal hotels take credit cards for this purpose. The rooms are much smaller than they appear on the pictures, but design […] is pretty good, so it feels pretty comfortable. A huge issue for us was a shower without any doors. You just take shower in the middle of your bathroom and water spills all around. They probably are very short on housekeeping employees, because our room usually was cleaned only after 7 pm, that made us nervous because by that time we came back from a long exhausting walk around the city and wanted to rest, but we couldn't get in the room, because it was occupied by housekeeping lady. Once, while we were waiting at the hall for our room to be prepared, I asked receptionist to bring us some tea, because we were terribly tired and literally slept on that sofa in the hall and she could see it, but she sent us to the bar and didn't respond to my other question. The receptionist people are very strange too. Some of them can't do the job they assigned to, because when we were trying to check out at 5 a.m. there was a guy at the reception desk, but he couldn't check out us and we were made to wait for someone else to wake up. Normally in Amsterdam people speak English very good, but it seems that it doesn't involve this hotel. Read moreGenuine Expedia guest review
"Customer service is a myth here"
The rooms are clean and modern, but the service is poor. They were not responsive to requests, always forgot to replace something when cleaning the room (towels, coffee, etc.), and it always felt like pulling teeth when dealing with them. They were not rude, just not trained on customer service. The location is ok, but not as convenient as they make […] it sound on their website, especially if you are hauling luggage. And the neighborhood the hotel is in is dead. Wifi was dodgy at the hotel and almost never worked as it should. Any business in the services industry without completely reliable wifi in 2014 will probably never get repeat business from me. Read moreGenuine Hotels.com guest review
Beautiful and awesome hotel, just further away from the amsterdam action.Genuine Hotels.com guest review
Wonderful stay, quiet and spacious rooms, even the small ones. Wifi lacks a bit; unable to consistently connect with iPad. Close to CEntral Station. Recommended!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )