All hotels in Florence, Italy
1 room, 2 adults
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Borgo San Lorenzo 4, Florence, FI, 50123, Italy, ‏‎800-491-6126
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2.7 / 5Fair

Score breakdown (from 59 reviews)

Average rating for:

  • Cleanliness
    2.9
  • Service
    2.4
  • Comfort
    2.8
  • Condition
    2.6
  • Neighborhood
    4.4
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1.0 / 5Poor
"Unreliable and unprofessional b&b"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
I was really disappointed at what I encountered. Arriving at the bb, I had to wait for about 30 mins for the receptionist to even check me in. He spent his time talking with one guest about the surroundings. When checking me in he told me that the bb is full and there is no rooms available for me even though I had booked two nights and and emailed him confirming my arrival. He did not seem to care and just told me that he called around and found me another bb about 20 mins walk away from the train station that I had just got off. I had to drag my luggages back towards the train station and found out that this new bb is pretty much in a bad neighborhood. I was really disappointed at this arrangement and how unprofessional the receptionist is. Do not book your reservation here unless you are prepared for a disappointment.
Genuine Hotels.com guest review
2 night romance trip Mar 18, 2015
A Traveler
US
1.0 / 5Poor
"Worst Hotel in Florence -- Do NOT stay Here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Bathrooms dirty and very bad lighting. No Hot Water or Heat in entire place. No security as everyone is issued 'master' keys and can open any door on the 4th floor. Floor had cigarette burns all over it and beds were not clean looking. Not enough blankets and I slept under my coat the 1st night, and I left the next morning and checked in to a proper hotel. Staff did not respond to any requests or complaints. I have not heard a word from this hotel even though I have sent them detailed emails about everything that was wrong. DO NOT STAY HERE. It would be safer, warmer and cleaner at a hostel than staying here.
Genuine Expedia guest review
Other trip Mar 7, 2015
Lee
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    5.0
Nice room, in the very centre, BUT very noisy! We could hera the neighbours, the other guests, the cleaning lady....in the morning and at night...
Genuine Venere guest review
Other trip Feb 21, 2015
A Traveler
US
2.0 / 5Fair
"Great Location"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The room was very clean and comfy. Mid June without AC. A little warm for my liking. No TV or phone in the room. But did offer free WIFI. Billed as a bed & breakfast. It is not. They have a deal at a local pizza place for you to get a discount if you want. They don't take credit cards, So I had to run and find a exchange bank at extra cost to obtain cash while they waited. No property personnel on-site the whole time we were there. The garage parking is off site and is an extra fee. None of which was explained in their ad. They are located close to shopping and sites to visit. It is located on the fourth floor of the building. So be ready to hump your luggage the four flights. It was noisy at all hours due to being right on one of the main streets and too warm to keep the windows closed. The smell of the sewers was pretty tough in the mid afternoon. The ad could explain a little more of what to expect. Probably would not go back nor recommend to a friend.
Genuine Hotels.com guest review
2 night family trip Jun 6, 2014
Well Traveled
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great locación. THE only bad thing was that the bathroom and the shower are in a different room, But you have your own and a key.
Genuine Expedia guest review
Other trip Feb 6, 2014
world traveler
US
4.0 / 5Excellent
"Bed and breakfast without the breakfast"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice place good location. It worked just fine for us. +: has a kitchen, nice ikea furniture, right between the train station and the duomo. -: 2nd floor without elevator, the stove was not working, the bathroom floor was not even swiped when we got in, wifi signal didn't reach the room
Genuine Expedia guest review
Other trip Jan 7, 2014
A Traveler
US
1.0 / 5Poor
"Full of Lies"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
There is only one pro about this hotel is the location. The hotel service was the worst ever we have experienced during our travels around Italy. The lady that checked us in spoke no english at all. All she cared about was getting our money. Thats all she knew what to say in English too. The accommodations listed on the website for the hotel was a lie. You do have a private bathroom, but its down the hall and not attached to the room. There was no toiletries provided like it said it there was and neither was a hair dryer. There is no parking available on site, you have to find a parking garage a few blocks away from the hotel and have to pay for it. The room was barely cleaned when we arrived. Even though the hotel was literally located right next to the Duomo, it was unbearably loud at night. I do not recommend this hotel at all. A huge rip off.
Genuine Hotels.com guest review
2 night family trip Oct 25, 2013
A Traveler
US
4.0 / 5Excellent
"Domus Duomo"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The B&B is perfectly situated in the middle of everything and anything in Florence. The staff is friendly and helpful, everything is new in the room as they have just atarted this site. Highly recommend to friends and would go back there for sure,
Genuine Expedia guest review
Other trip Oct 11, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
As it is in that part of Firenze, Domus Duomo is in a very ancient building and so of course one cannot expect it to be the sleek modern feel of a NY Hilton. If one wants that they shouldn't come to Firenze for their vacation. It was however very clean and well cared for and the 2 young men that we dealt with could not have been more helpful or polite and eager to please. We were very comfortable. The location was perfect. One steps out the door to the Duomo, San Lorenzo, and plenty of restaurants, even a little Despar (grocery store) We were very pleased. And the price was very good. Try to get that kind of location near Time Square for 40 euro/person per night.
Genuine Hotels.com guest review
2 night trip with friends Sep 24, 2013
lorraine fisher
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Not recommended"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Upon check-in no one was there at the hotel we asked a neighbor to call the owner said he would be there in two minutes and showed up 35 minutes later, showed up he was rude and when giving us the keys we realized that one key fits all rooms and all bathrooms there was no heat in the roomand an in adequate amount of toilet paper and blankets. After check-in we never saw anyone from the hotel again and simply checked out by leaving a key on the table. Although the room was average in cleanliness and a great location I wouldn't really recommend this hotel to anyone.
Genuine Hotels.com guest review
2 night family trip Mar 1, 2015
RON
CA
4.0 / 5Excellent
"Independent Stay"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel contacts you directly by email and arranges a time for when you arrive. There is no reception so someone has to meet you outside and give you keys. I waited for over half an hour for someone to turn up which was a little annoying. Other than that it was great- and you feel quite independent. But there is no service whatsoever.
Genuine Hotels.com guest review
2 night trip Feb 26, 2015
Catherine
GB
3.0 / 5Good
"Nice apartment close to city centre"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
cheap & cheerful room in the city centre of Florence, amazing location. Ideal for young people travelling looking for a place to stay for a couple of nights. Lovely staff that greeted us & spoke good English.
Genuine Expedia guest review
Other trip Feb 17, 2015
Isla
GB
1.0 / 5Poor
"only location great, others nay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
I read the reviews before making the booking, and acknowledged that they don't have 24h reception. So upon arrival, i emailed them my arrival time and confirmed with them several times, but when i reached the b&b, still no one there to check us in. We waited there for 3hours. I stayed there for 3 nights, and along that 3 days, every traveller faced the same problem. I even had to open the door to let them in and lent them my phone to contact the person-in-charge (since when i become the reception?). In conclusion, they never be punctual for check-in time, but super sharp with check-out time. The b&b is located on third floor, they don't have elevator. Thus, for those who can't climb the stairs or carry big luggages, this place isn't optimal. There's no room service, no one will remove your trashbag or sweep the floor. I can even see the hair sticking on the blanket, i wonder how often they wash the blanket. Some other websites state that they have hair dryer and kitchen, well that's a lie. The only good point i can think of is that the b&b location is perfect, you can go to duomo or central market in 5mins walk. And they have fast internet. And the manager recommended us a pizzeria to have nice pizzas and beer during late night.
Genuine Hotels.com guest review
3 night trip with friends Jan 28, 2015
Jona Yi Fang
IE
3.0 / 5Good
"Great location but just a 2-star"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Walking up to the 4th floor (5th in North America) with bags isn't fun and no, there isn't an elevator. The room itself was very clean, beds were ok, big double bed and 2 singles for our family of four were great, view over the pedestrian-only street was great although on Saturday night it was loud with partiers until at least 3 am and a couple of hours later the early risers/garbage trucks were out so it was a short night of sleep. The bells of the Duomo were loud but pleasant. The shower and toilet are private but located down the hall from your room and the water pressure is the worst I've had in Europe in 4 months of travelling here (it actually stopped for about 3 minutes at one point, I assume because someone else in the hotel was using the shower at the same time). The pluses are the cleanliness and the fantastic location. The term B&B is also interesting since there is NO breakfast included, maybe something was lost in the translation:-)
Genuine Expedia guest review
Other trip Jan 6, 2014
Jason
CA
1.0 / 5Poor
"Beyond disappointing, frustrating!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This is not a Hotel, seems more like a Bed & Breakfast. The place is unattended and I had to wait for about 30 minutes until somebody arrived with my family outside in the evening. I do not recommend it at all.
Genuine Expedia guest review
Other trip Sep 25, 2013
A Traveler
CA
1.0 / 5Poor
"i advise travellers do never think about it ."
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Location seems very attractive, but as u get to know the city, u do not have to live his central area, cuz too noicy all day from morning till 00:00. the staff, a girl , not pleased to serve and answer questions . She asked 2euros overcharged us pernight, I kept calling the people of property and emailed , nobody answerd or replied at all. Because , there is no management team in the property staying there after you check in . No one there to help! They called b&b , but no breadfast at all, they dont have facilities said on the website, they said you gonna have private shower and toilet , sorry , outside the rooms , and have to carry keys everywhere .. Taps of the shower broken, nobody fixed it , Rooms pictures looks nice? Be careful. They use pink lightning in the room , exactly feel like in a motel , Be a smart traveller, and be never be cheated by this kind of hostels, But btw, there is a bnb on the first floor same building run by an old man , they looks very nice . At least , they hv receptions . Hope my comment helps you . Never waste money .
Genuine Hotels.com guest review
2 night family trip Aug 27, 2013
Travellers around europe
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Buena ubicación"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Está muy bien ubicado, muy cerca de Santa María del Fiore.
Genuine Hotels.com guest review
1 night romance trip Mar 27, 2015
Tatiana
GT
2.0 / 5Fair
"Solo la posizione super ok."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Ho prenotato una camera con balcone e bagno interno e al mio arrivo mi è stata assegnata un'altra stanza, con bagno esterno. Quarto piano senza ascensione. Disponibilità alle indicazioni/ mappe pari a zero! La stanza puzzava di fogna. Dalle 5 alle 7:30 del mattino i nostri inquilini infernali hanno iniziato ad urlare e sbattere porte ma dato che i padroni del "B&B " Non si sono mai fatti vedere tutto era lecito. Pagamento anticipato ed in contanti.
Genuine Hotels.com guest review
1 night romance trip Mar 9, 2015
A Traveler
IT
5.0 / 5Outstanding
"Polecm!!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
super lokalizacja, łady pokój;) polecam!!!!
Genuine Hotels.com guest review
3 night trip with friends Mar 8, 2015
Jolanta
PL
3.0 / 5Good
"ACCETTABILE"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
ottima posizione e molto economico quindi perfetto, ma molto sporco, l'acqua calda dura pochi minuti. La stanza non è mai stata pulita, anzi quando siamo arrivati era ancora sporca da un cliente precedente; solo al pomeriggio hanno fatto i letti. Proprietari dopo il pagamento mai più visti e la colazione non viene fornita, c'è una piccola cucina non usabile. Il termo è spesso spento.
Genuine Hotels.com guest review
2 night romance trip Mar 11, 2015
A Traveler
IT
1.0 / 5Poor
"쓰레기, hell"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
난방이 안 됨. 엘레베이터가 없어서 4층을 캐리어 끌고 올라가야함. 주인은 코빼기도 보이지 않으며 전화해도 두시간 동안 오지 않음. 문열어주는 사람조차 불친절. 실외보다 실내가 더 추운 기적. 따뜻한 물이 안나옴. 수건을 쓰면 수건에 묻어 있는 먼지가 내 머리를 하얗게 덮음. 추워서 얼어 죽고 싶고 여행내내 너무 건강했어서 감기게 걸리고 싶고 침대와 이불만 있다면 잘 수 있다 잘 씻지도 않는다 하면 가셔도 됩니다.
Genuine Expedia guest review
Other trip Mar 11, 2015
ju
KR
1.0 / 5Poor
"Posto... "animalesco""
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Il personale aveva un appuntamento con noi per il check-in, ma si sono presentati con 40 minuti di ritardo. La frase della ragazza appena arrivata è stata: siete stati fortunati, ieri ho ritardato di due ore e mezzo.... Abbiamo prenotato una stanza nella struttura Domus Duomo, ma aimhè siamo stati fatti alloggiare in una struttura partner (Green Domus)... Non solo la struttura non era la stessa di quella prenotata, ma la stanza che ci era stata riservata non era neanche pronta... per lo stupore generale, nostro e della ragazza che ci doveva fare entrare... appoggiati i bagagli abbiamo deciso di farci un giro nel frattempo che la camera veniva sistemata... al nostro ritorno la terribile sorpresa... peli, peluzzi, capelli, e chi più ne ha più ne metta, sostavano all'interno del nostro letto... altri erano letteralmente appiccicati su cuscini e piumone... ciò contribuiva a rendere l'atmosfera abbastanza animalesca... Fatta ripulire a fondo la stanza, abbiamo ripreso il nostro soggiorno... diciamo che la bellezza di Firenze ci ha fatto "dimenticare" del resto...
Genuine Expedia guest review
Other trip Mar 10, 2015
Pino
IT
2.0 / 5Fair
"aucun confort"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Pas de chauffage, pas d'eau chaude...
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
Yves
FR
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
You should find other hotels and B&Bs even if the location of this B&B is good to visit to the Duomo piazza. The room key was broken. Hot water and shower were not available on this B&B. Phone calling was necessary to check-in.
Genuine Expedia guest review
Other trip Mar 7, 2015
A Traveler
JP
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
Cuando llegamos, no había nadie para hacer el check in ni contestaban a los teléfonos, que aparecían los dos apagados. Para ducharnos, tuvimos que hacer malabares con la alcachofa. Ubicación excelente.
Genuine Venere guest review
Other trip Mar 4, 2015
A Traveler
ES
3.0 / 5Good
"可以"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
位置很好 但check in麻煩 Wifi網絡很好 房間味道不好
Genuine Hotels.com guest review
2 night trip with friends Feb 21, 2015
WAI HUNG STEPHEN
HK
4.0 / 5Excellent
"Sehr zentral gelegen"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Sehr zentral gelegen in der Nähe des Florenzer Doms. Sauberes und sehr ruhiges Zimmer. Unbedingt einen Termin für den Checkin ausmachen, da vor Ort kein Personal wartet.
Genuine Expedia guest review
Other trip Feb 27, 2015
A Traveler
DE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Tutto molto bello, l'unica cosa non avevo compreso che il bagno era si privato ma fuori dalla camera. .
Genuine Venere guest review
Other trip Feb 25, 2015
A Traveler
IT
2.0 / 5Fair
"má"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
é um apartamento com quartos não um hotel, e nunca está la ninguém para nos receber
Genuine Hotels.com guest review
2 night trip with friends Feb 17, 2015
A Traveler
PT
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
Camera piccola ed essenziale (per intenderci appena aperta la porta ci si trova subito il letto) ma bella, dotata di un bagno privato abbastanza grande con doccia ugualmente di dimensioni abbastanza grandi. La posizione è centralissima: 30 secondi e ci si trova in piazza duomo, 5 minuti a piedi dalla stazione in percorrendo una strada piena di negozi. Una pecca è che c'è da salire due piani di scale a piedi con le valigie ma non è un vero problema. Il vero problema è l'accoglienza davvero poco professionale, non esiste una hall per cui se si è sfortunati si può aspettare anche ore per avere risposte, ma a noi non è successo.
Genuine Venere guest review
Other trip Feb 19, 2015
A Traveler
IT
5.0 / 5Outstanding
"B&B a due passi dal Duomo"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
B&B davvero molto carino, in zona centrale di Firenze e a due passi dal Duomo...
Genuine Expedia guest review
Other trip Feb 16, 2015
Alessandro
IT
3.0 / 5Good
"solo per poche notti"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Ottima posizione, preparatevi però a fare 4 piani a piedi. Pulito ma peccano di manutenzione i bagni (doccia rotta sia il regolatore che il tubo e ostruita dal calcare). La colazione è in convenzione con una pizzeria di piazza duomo..peccato non averla mai trovata aperta!
Genuine Hotels.com guest review
2 night trip with friends Feb 6, 2015
A Traveler
IT
1.0 / 5Poor
"Check in agendado"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
O check in é realizado através de agendamento de horário. Acabamos chegando três hora antes e o hotel estava fechado, não havia ninguém para nos atender. Tentamos contato com o responsável mas sem sucesso. Fomos almoçar e voltamos no horário combinado, mas novamente não havia ninguém. Resultado: fomos para outro hotel e perdemos o dinheiro que já tínhamos pago. Não recomendo o hotel.
Genuine Hotels.com guest review
2 night romance trip Jan 31, 2015
A Traveler
BR
2.0 / 5Fair
"그냥그래요.."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
리셉션이 없어 밑에 거주하시는분께 전화빌려서 전화했어요 근데 이마저도 한번에 받았던게 아니었어요.. 원래 그렇게 호스텔에 신경을 잘 안쓰시나봐요 그리고 저희가 체크인하구 밖에서 놀다 들어갔는데 호스텔 문에 테잎으로 도배가 되어있었어요 문 잠그지말라면서ㅡㅡ 그때부터 좀 후회했어요 좀 안전하지 않은것 같아서.. 솔직히 방문만 잠그고 밖에문을 잠그지않으면 누가 언제 이 호스텔에 들어올지 모르는거잖아요? 게다가 화장실도 룸과 따로 있는데.. 씻을때도 많이불안했어요 그리고 샤워기.. 한참전에 고장난거 같은데 진짜 신경 안쓰시나봐요 샤워기 고장으로 물을 제대로 쓸수없어 10분만에 할 샤워를 20분넘게 했어요 계속 손님 받고싶으면 바로 시정조치 하시기바랍니다
Genuine Hotels.com guest review
1 night family trip Jan 16, 2015
A Traveler
KR
1.0 / 5Poor
"No recomendable !"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Las habitaciones tienen muy mal olor, el baño se encuentra fuera de ella. No hay cocina, ni siquiera calentador eléctrico. No hay recepción, por lo que se hace difícil el chek in o cualquier consulta que uno quiera realizar.
Genuine Hotels.com guest review
1 night romance trip Jan 26, 2015
A Traveler
ES
4.0 / 5Excellent
"Perfetto per un weekend"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Benchè la struttura sia un po' vecchia, la posizione centralissima ne fa una scelta perfetta per un weekend a Firenze
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
A Traveler
IT
1.0 / 5Poor
"두오모 근처라는거만..."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
렌트개념 하우스... 체크인이 힘듬... 현관문 고장...
Genuine Hotels.com guest review
2 night romance trip Jan 21, 2015
SEOKBIN
KR
1.0 / 5Poor
"no room free when I arrived"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    5.0
I made a reservation from Japan and had booking number from Hotels.com. I arrived there and asked why I do not have a room today. Hotel man said "I do not know but Hotels. com make this happen".Then he gave me Hotel infomation.I do not know why Hotel or Hotels.com made such mistake.I arrived at Firenze late afternoon so that I could find place to stay.I had big bags so that I did not want to move much and I had apointment so I did not have time to find cheap one and easy to move from this Hotel. Because of this problem I paied all most double price. I would like it will not happen again for other people who make a booking from this system. I am sorry I can not tell anything about room. location is very good,convenience,not far from staition on foot
Genuine Hotels.com guest review
1 night trip Jan 2, 2015
NOBUAKI
JP
4.0 / 5Excellent
"Good room, nice location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice location, good room but its in 5th floor without elevator and the bathroom is outside your bedroom. Anyway, the hotel is clean and comfortable.
Genuine Hotels.com guest review
2 night romance trip Jan 18, 2015
PEICHI
TH
4.0 / 5Excellent
"Simple B&B"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good location, good area,clean room, hair dryer, towels were not changed though but expected since is B&B , wifi working ok, hot water at the bath,no elevator, hotel is at 4th floor not good for luggages, our room was close to the church and sometimes you could hear the bells.Several restaurants across the road from hotel and area filled almost always with people extra safe area.20% of at a close to the hotel restaurant for breakfast.
Genuine Hotels.com guest review
2 night trip Jan 14, 2015
K.D.
GR
4.0 / 5Excellent
"Ottimo"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Posto centralissimo ottima posizione davvero per chi vuole godersi il centro di Firenze Unica pecca manca la prima colazione essendo un BeB dovrebbero fornirla , per il resto ottima pulizia sia in camera che in bagno
Genuine Hotels.com guest review
1 night romance trip Jan 4, 2015
Alfredo Yuri
IT
3.0 / 5Good
"Cheap"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Conveniente per 1/2 notti, servizio dimenticatelo....
Genuine Hotels.com guest review
1 night romance trip Dec 28, 2014
A Traveler
IT
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Es una pensión que está situada en el centro de Florencia, al lado justo de la catedral (aunque no en la propia plaza, está en la calle de al lado). De hecho, nos tocó una habitación (el nombre era "private green") con vistas a la catedral y se podía ver la cúpula desde la cama, todo un lujo. Sin embargo, aunque la habitación estaba bien, la pensión estaba en un cuarto piso sin ascensor de un edificio bastante viejo. Nos recibieron dos chicas de unos 18 años, no muy simpáticas que no volvimos a ver en ningun otro momento. Nos dijeron que no había papel del wc pero que nos traerían enseguida (cosa que no hicieron nunca). Además, cuando nos fuimos a acostar nos dimos cuenta d q había pelos en el edredón y también en el suelo. En general, quitando lo del tema de los pelos y la atención, es un hostal que está bien por estar muy bien situado, cosa que te permite aprovechar mejor el tiempo para hacer turismo.
Genuine Venere guest review
Other trip Dec 23, 2014
A Traveler
ES
4.0 / 5Excellent
"Soggiorno per una notte"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
La pulizia delle camere è più che buona. Il servizio è stato quasi puntuale. I bagni sono tenuti abbastanza puliti. La posizione dell'hotel è fantastica.
Genuine Hotels.com guest review
1 night family trip Dec 14, 2014
Luciano
IT
1.0 / 5Poor
"싼게 비지떡"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
제대로 된 시스템이 없음. 도착 시간 알려달래서 미리 연락해놓았지만 그 시간엔 아무도 없었음. 별 개고생 다하고 겨우 들어갔는데 카드 결제 한다니까 카드번호를 요구해서 찝찝해서 다음날 저녁 현금결제 하기로 함. 다음날도 그 다음날도 아무도 오지 않음. 떠나기 전날 방에 돈을 두고 가 달라는 쪽지만 딸랑 남겨놓음. 돈 놓고 떠났는데 체크아웃 당일도 아니고 그 다음날 전화와서 돈 안놓고 갔다고 경찰에 신고한다느니 별 지랄을 다 함...... 정말 최악 제발 이곳에서 묵지 마세요
Genuine Expedia guest review
Other trip Dec 8, 2014
pine
KR
3.0 / 5Good
"Non male e posizione strategica"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nonostante le recensioni per lo più negative abbiamo deciso comunque di prenotare una notte al Domus Duomo perchè in foto ci sembrava bello, la posizione centralissima ed il prezzo buono. Devo dire che siamo rimasti contenti... Abbiamo notato solo un pò di superficialità sia da parte del personale sia nella pulizia della camera e non è vero che è possibile l'uso della cucina. Però a parte questo la stanza era grande (era una quadrupla e noi eravamo in 2), poi tutto molto colorato e moderno e ben arredato; bagno esterno ma privato, spazioso, doccia grande (solo da rivedere per il flusso dell'acqua). Comunque consigliato!
Genuine Expedia guest review
Other trip Dec 4, 2014
A Traveler
IT
1.0 / 5Poor
"ne vous faite pas arnaquer"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Apres avoir montė 6 etages a pied, elle nous montre notre chambre qui n'avait pas de salle de bain , devait aller dans le corridor derriere une porte barrė. Apres lui avoir dit que nous avions reservė une chambre avec balcon et salle de bain dans la chambre, elle dit qu'il n'y a qu'une chambre de ce type et est deja prise. Apres avoir telehoner a quelqu'un, elle nous donne l'excuse qu'il n'ont pas reçu notre reservation et nous dit qu'il ne reste plus de chambre de disponible... A la rue, svp.( ils ont aussi le Green Domus car fait prendre une deuxieme fois, meme numero de cellulaire)
Genuine Hotels.com guest review
3 night romance trip Oct 2, 2014
NICOLE
CA
1.0 / 5Poor
"끔찍, 살벌, 후회"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
4층까지 엘리베이터 없이 올라가야함, 도착시 직원이 상시 대기하지 않고 있어 따로 연락을 취해야함, 방과 욕실이 떨어져 있고, 우리가족만 사용한다고 했으나, 아침에 다른방에서 하의를 벗은 사람이 나와서 무척 당황 했음, 끔직 살벌 했음, Scared, Terrible!
Genuine Expedia guest review
Other trip May 13, 2014
KomT
KR
4.0 / 5Excellent
"In centro, perfetto per 1-2 notti"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Struttura vecchia, BB al IV piano senza ascensore. Abbiamo alloggiato in 3 in una stanza con bagno in camera e balconcino sul duomo: camera pulita, tutto ineccepibile. Manca però la colazione: viene consegnata ai clienti una tessera per uno sconto in una pizzeria nei paraggi del BB. In ogni caso la struttura è talmente in centro che solo un pazzo preferirebbe fare colazione nel BB o, peggio, nella pizzeria convenzionata. Giudizio complessivamente positivo.
Genuine Expedia guest review
Other trip Mar 29, 2014
Chris
IT
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
가격과 위치가 매우 만족스러웠습니다 하지만 엘리베이터없는 4층이라 짐이 많거나 노약자가 있는 경우 힘들 듯합니다.
Genuine Hotels.com guest review
1 night family trip Jan 23, 2014
김경미
KR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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