"Modern hotel with friendly staff"
07/26/14 Globetrotter7508 Stockholm, Sweden
Modern and trendy hotel close to the Glories shopping center and with direct metro to the city center within a short walking distance. The beach is only a 10 minute walk away from the hotel if you prefer that to the hotel pool or want to go for a nice run or walk along the beach. I was given a nice room with sea view on the 18th floor, which I really enjoyed. The only inconvenience during my stay was the music which was played until late at night on Saturday. However, the reception took immediate action when I called and expressed my dissatisfaction with this and a bottle of cava with a letter of apology was provided in the room the day after so guest satisfaction seems to be high on the agenda. Overall, a nice stay and a hotel especially for the young and trendy crowd.
07/25/14 JoMorgan69 Sydney, Australia
I was anxious after reading all of the negative reviews before arriving in Barcelona as I had booked to stay here a while a go. The negative reviews do not reflect my experience staying at the level Melia. Everything was outstanding. The restaurant attached to the hotel Dos Cielos was absolutely amazing. The rooms were great and the book area was fun and inviting. Breakfast was great. You are a short walk from the metro so getting around was easy! Overall it was fantastic and I would defiantly stay again!
07/25/14 51-John Manchester Uk
Enjoyed out stay at the level, as per previous reviews the rooms are a little tired and are ready for a refresh, the electronic gadegtry did not work but you could use normal switches. air con and wifi great. level lots of wine and beer available, no brandy on the spirit is but most of all other spirits. Food though within level too limited, only snacks, they had more sweet stuff than savoury. Pool was ok, quite small, the bean bags are quite uncomfortable and if you ask the bar staff can get you sun beds. I would recommend, poblenou nou tables and position to beach great, massive commercial centre just down the road and five minute walk away from the metro, get a T10 ticket for travel to the rest of the city
"Lovely hotel "
07/24/14 joanne R Liverpool, United Kingdom
Me and my partner spent a 3 night break here early July. After reading some negative reviews we started to wonder if we had booked the right hotel for us however I am so glad we went turns out the hotel was lovely. Upon checkin the man at the desk was very helpful he told us what buses and transport we could get to the sites and gave us a map which came in handy. The hotel is a little bit out the way from the city centre but not a problem there is a beach within walking distance with some nice restaurants nearby. The metro is round the corner and the buses are near too. We found if you get the T10 ticket on the metro you can travel to lots of attractions we also done the hop on and off bus which allowed us to visit places we had not planned on. The hotel itself was very modern when we got to the room we were on 9th floor and had lovely views over the city. The bed was very comfortable, yes the toilet cubicle is quite small but not an issue. The room was cleaned everyday and the staff also lent us a travel plug with no charge. The breakfast was nice there was a selection of omelettes and the fruit selection was nice also. Due to having plans unfortunately we did not try the pool or any other food within the hotel. The only negative aspect of the hotel was on the day of which we checked out we were going to get a taxi the airport however no one made us aware that there was a taxi strike due to this we had to make our own way the airport and made the flight by the skin of our teeth. We only found out about the taxi strike after we were waiting outside the hotel for a while until my partner went in to ask why there were no taxis otherwise we would of been none the wiser.
07/23/14 Herbifoyle Poole, United Kingdom
We stayed in "the Level" section of this hotel, which as far as I can tell means that the rooms are higher up, which means awesome views of the city or beach (depending on which side of the hotel you are on), and you also have your own lounge area with complimentary snacks, drinks and check-in team, which is all rather lovely. The hotel itself is a little bit out of the centre of Barcelona, and it takes about 15 minutes to get from the hotel to the "centre" - i.e. the Gothic quarter or Barceloneta. This was great for us, as the streets surrounding the hotel have a really lovely atmosphere, and the area has its own Rambla which is delightful with lots of good restaurants, bakeries, bars and shops - a world away from the nightmare that is the Rambla in the centre of Barcelona. The room was great, although the bathroom area was a bit frustrating - a bit small and ridiculously dark. All a bit style over substance for us, but overall we were really pleased with the room, and its amazing floor to ceiling view of the city. If you're into your food, definitely check out the Dos Cielos restaurant - really top notch contemporary Catalan cuisine, with amazing service. If I'm back in Barca I will definitely be staying back here, and would unhesitatingly recommend it.
"the good the bad and the very ugly"
07/21/14 popidolwill Yeovil, United Kingdom
After discovering the chain of melia hotels last year we have had nothing but a wonderful experience at each of the melia hotels we have used across Europe and are gold reward members. I strongly encourage joining the rewards scheme. We arrived and had a very helpful Xavier check us in.we had booked a room only basis and were offered to upgrade to the level for 45 Euros which we took. We arrived to our room on 22nd floor, fab city view couldn't fault it. The room was OK, modern but had seen better days and had mouldy bathroom, rotting door frames in bathroom and just needs a freshen up.I would not class this room as five star however we did love the electric curtains and the great view. After travelling in+30degree heat we dropped our stuff on the bed and went to find the level lounge. The lounge provides free alcohol and snacks and very helpful guest services although often the snacks ran out and the only choice was sweet snacks and got tedious. Sadly we returned to our rooms after 15 mins to find all of our Euros had been stolen out of my purse. The maid/guest service man had entered our room to shut the curtains (have no idea why) and leave two chocolates on the bed. We realised we saw the man that stole our money as he came out the room as we arrived looked at us and ran down the service stairs. We know the Euros were there as my husband lost some money at the train station just before and we had checked and checked my purse and handbag many times looking for the money hubby dropped and knew exactly what we had in my purse . lesson learnt always use the safe. I always do and didn't think this time when leaving my handbag on the bed. I was clearly so upset and disappointed this happened to us within 15 mins of arriving in hotel. Reception were very helpful but sadly the maid did not own up to his theft but they did interview him and took us seriously. Guest services did offer to help us by knocking off our upgrade bill and I know it wasn't their fault personally and we should have used the safe but has made my love for melia soured by this. Would I stay here again,no sadly I heard someone else getting free cocktails as something had disappeared from their room so please use the safe and be careful. The hotel is in a good location to enjoy the beach and the jogging is good in the area and melia provide water etc for runners. The pool area was nice but overpriced day bed at 75 Euros. Gym OK. Spa ok but very hot. Gym good. Hotel bar good. Staff very helpful and friendly. Upgrade for level lounge as worth it although lacks ambience but still a nice place to go and you get to mix your own drinks. Breakfast very nice. Rooms a bit of a let down and maid just ruined it for us.
07/21/14 cheshirepen Warrington Cheshire
OH is a member of the Melia rewards system and was emailed about an offer at this hotel which he decided to take up as a surprise for me. We arrived early at the hotel and therefore had to wait for our room which was on the 23rd floor. Whilst waiting we were invited to have refreshment in the Level lounge on the 25th floor. This was pretty impressive as are the views from the lounge. On arriving at our room we were immediately struck by its small size - we have had bigger rooms in budget hotels. In keeping with the disappointment, there was only one bathrobe and one set of slippers, precious few coat hangers (fortunately I had taken our own) , no face flannels and the washbasin was a mystery on how to keep the water in as there did not seem to be anything which operated the sink plug. We reported the bathrobe and slippers situation and whilst replacements eventually arrived this was not quick. The shower was erratic in terms of hot water. One minute it was hot and the next was cold or boiling hot. Dangerous. The main problem we had was the servicing of our room. On our third day we arrived back at the room at 17.00 only to find that the room had not been serviced. Dirty shower towels were still as we had left them in the morning and the bed had not been made. We reported this and then had to wait for the work to be done. This resulted in us receiving insufficient bath towels . Complaints meant the we received another bathrobe instead of bath towels. Stress levels were at an all time high. We were not impressed. The curtains broke and had to be repaired (note that they are controlled from a switch at the side of the bed). Basically the housekeeping service is chaotic to say the least. OH complained to both the main reception and the Level reception and has since completed Melia's own survey online. The first evening we ate in the restaurant on the ground floor . This was nice. No complaints. We also had our breakfasts in the same place as they had hot food there which was not available in the Level lounge. Be aware that hot food does not exist. Eating virtually cold scrambled egg on a stone cold plate is not my idea of a good hot a breakfast. Coffee service by waiters was fine but you had to ask for the cup to be filled up instead of only half full. Another bizarre feature of this hotel is the light in the lifts. My advice is to take a torch so that you can see which floor button you are pressing. We visited the pool area but unfortunately the seats available were only large bean bags (fine if you are young and can get in and out of them!) and Cabana seats if you could get one which we could not. Good aspects of the hotel were the staff who were very pleasant , the beds which were very comfy and the facilities in the Level lounge. Be aware that this hotel is not in the middle of the "action " in Barcelona but is some way away. Therefore to get anywhere you need to take the metro from Poblenou. A couple of blocks away from the hotel is Ramblas Poblenous which is a nice area with plenty of restaurants for evening meals in a Spanish setting rather than a tourist setting. We liked the area.
"Modern hotel, friendly staff"
07/21/14 Ramdas P Basel, Switzerland
The hotel was quite modern and the staff very friendly and helpful. However certain things were awkward for instance the fact that there was no clear mirror in the room due to the design (apart from the small shaving mirror). Also it would have been good to have basic amenities viz. a tea kettle, an iron, etc in the room. The fitness room was terrible; it was small with hardly space for 3 people and only one running machine working. The breakfast spead and the food in general was good though.
07/19/14 Tom B Smithtown, New York
Great service at this modern hotel. Lighting system in room a little cumbersome even though design was to centralize. Did not dine except for breakfast that was very good. Overall a very good place to stay
07/16/14 Juan307 Miami, Florida
This place is just nice,nothing extraordinary, if you want an iron and ironing board ask for it it is not in the room,they do not have coffee makers on the room neither and now days the sheapest hotel have coffe maker with coffee and tea provided everyday,the cleaners were stingy with the supply,I have to ask for stuff that it was not replace, the air conditioner does not work I was suffering at night in the heat,they have to do something about it, it's ridiculous to be hot after the price you are paying, you have no control of the AC,even if you set on the lowest it doesn't go down,never again.
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