"Almost laughably bad"
07/07/14 Neil C
I must declare that I am a Melia Rewards member and generally find their hotels pretty good - never great, but with the exception of the Melia Barcelona Sky, never bad. Our 2 night stay lasted less than 36 hours and this is what we encountered; you judge whether this is acceptable for a 4/5 star hotel. The day before we were due to arrive the hotel sent an e mail looking forward to welcoming us and enquiring about preferences bed, pillows etc. and asking whether we wanted a limousine transfer from the airport. Their response to my request for a transfer was received whilst we are at Heathrow pointing out that I had to give 72 hours notice and suggested we take a taxi. I had paid extra for a room on the Level with complimentary access to the Exec. Lounge. To coin a phrase, " if Ryanair did Exec. Lounges....". The room was damp, boiling hot with air conditioning that required ear defenders. The bathroom was very unpleasant with extensive mould around the sink and shower tray. The overhead shower was so blocked that it would be better described as a dribble. The button release to transfer to a hand held shower was broken. The TV was on permanent standby requiring several visits from maintenance before working. On our second day, just after being woken by reception asking whether we had requested an ambulance!, a note was pushed under the door indicating that essential maintenance would mean that we would only have cold water between 0800 and 1600. I asked the Level concierge whether it would be OK to have a cold shower and was told not to use any water, hot or cold, as the pipes were being treated with chemicals to kill salmonella bacteria. To be fair the staff were helpful perhaps trying to make up for the obvious deficiencies in the hotel fabric. During a 20 minute breakfast we were asked 11 times whether we wanted a coffee top up. The first couple of times before we had actually drank any and the last 3 times in the space of 90 seconds. Helpful or intrusive, you decide. John Cleese apparently based Fawlty Towers on a Torquay hotel in which the Monty Python team had stayed; perhaps Andrew Sachs based Manuel on his experience in this Barcelona hotel.
"nice view of the City"
07/05/14 Badara S Geneva, Switzerland
The design of the of the hotel is contemporary, almost alternative. The breakfast buffet is a very nice one. the pool is worth the detour. Take the city view. Almost magical early in the morning. The place is one of those where you feel there is something missing without knowing what specifically. Maybe it is the design that is too alternative and very different from the surroundings of the hotel. A place to stay one night, not three.
07/01/14 Beschuitfluiter Someren, The Netherlands
I spend two nights in this hotel during a road trip. I left with a double feeling. There are some great things about the hotel but also some letdowns. First of all, the room we slept in had full windows with a nice view of the city. The blinds worked perfectly in keeping the bright sun out in the early morning so we could sleep in after a long night out. Airco worked nice and the overall look and feel of the hotel was nice and trendy. The beds were good; i slept great in them. The letdowns were the small things in the room; a lot of finishing looked worn and tired. some stuff was simply broken all together. Sinks were chipped, cracked. Mirrors had spots and the shower couldn't produce a proper waterflow. The toilet was so small that i could hardly fit in it. And i am not a large person. All in all i'm a bit stuck in the middle with this hotel. So that's why i'm giving it 3/5 points.
"By no means a 5* experience"
06/29/14 Juan_Matador Newquay, United Kingdom
We visited with high expectations that were sadly not delivered. We loved our time in Barcelona, sadly the hotel felt like a bit of a let down. Travel to the hotel was relatively easy - it's not the closest to the airport or the centre of Barcelona but that was never going to be an issue - we just hoped to have a true five star experience. On arrival, there was a large corporate group checking out and, whilst I understand the importance of corporate customers, it was a bit disappointing to be queueing with such a large group. That said, we were relieved to be able to check in early having arrived on a morning flight. The room was reasonably equipped and although there was no wow factor, it was sufficient for our needs. After a tiring day of travel, imagine the frustration when every movement of the lift was audible from within the room, with the sound even more apparent when lying in bed. Having made reception aware of the problem, we were pleased with the response - a quick and kind offer to change rooms, allowing us to go back to collect items the next morning as it was after 10pm when we moved rooms. I have to admit that the issue being made a problem of mine - due to my 'sensitive hearing' -was unnecessarily patronising and not 5 star service. Despite this, I believe that this is where you really expect the opportunity to address matters to be maximised - and sadly Melia Sky failed to deliver as we were put into a room that, by comparison, had furniture missing, no window blind between the bedroom and bathroom/WC (no privacy), a broken shower door, a bathroom that felt tired and poorly maintained, very dirty paintwork in the room and smeared stainless steel (of which there is a lot of in corridors and communal areas). There is no way that this could be considered five star and having already moved rooms, I felt that we were wasting out time with this hotel if this was the best alternative. The room had clearly not been checked as there was a letter to guests that referred to the date of a past event. Perhaps one of the managers should stay in this particular room and consider whether it represents what Melia Sky are trying to achieve? On checking out, we queued again behind another corporate group that were asked about their stay. When it was our turn, we were asked to pay the city tax, we were not asked about our stay (the point at which I hoped to discuss my concerns) and were promptly sent on our way. I'll leave it to you to decide if this experience is a bad one or whether it sums up the lethargy of a clumsily delivered standard that fell far short of the 5 star experience we paid for. I doubt we'd return - there are lots of other 5* establishments in more convenient locations at similar prices - and I suspect that they may care that bit more than Melia Sky extended to us. I'll be interested to see if a response is received - I completed the Melia Sky guest satisfaction survey (without reply) and I've noticed that responses to negative comments don't really seem to address matters in a satisfactory manner. Watch this space.
06/25/14 Yasser E
A very good hotel with excellent view, I was in the 23rd floor with city view. Also, I got access to the LEVEL option which give me the right to eat and drink what I like through the whole day. It was really amazing and also the receptionist are very friendly
06/24/14 fisherman7 norfolk, england
Stayed three nights in standard double. Positives were (mostly) friendly and helpful staff. Poor location, long way from attractions, limited breakfast choice and poor condition of room. Sliding door on wardrobe had no handle...instead black gaffer tape. Leakage of water was rotting wooden fixtures in bathroom. Overall room looking pretty tired and in desperate need of a refurb. Like others noticed strange mildew smell in corridors. Info in room said that late checkout was allowed until 4pm, but staff tried to charge me 40 euros for period after 2pm. Not a good experience.
06/18/14 Diane408 Morecambe, United Kingdom
We enjoyed our three night stay in the Melia Hotel, however we didn't feel it quite lived up to its five star status. We had booked into the "Level" and initially found the check in quite confusing. We took the lift up to the 25th floor but could find no signage for reception. We did finally find a door to the lounge and got checked in. The room wasn't ready but we had complementary food and drinks whilst waiting, these were very nice but some lables to explain what the food was would be helpful. We checked into room 2007, it had wonderful views of the city, the room was a good size however there is signs of wear and tear on the furniture, we had only one bathrobe and one pair of complementary slippers for the two of us. Nespresso pods had been provided but no indication of what the different colours denote. The "sexy" lighting was confusing to use and we struggled to reduce the temperature on the air conditioning. On day two when we returned to the room the mini bar hadn't been refilled and the Nespresso pods hadn't been replaced. We had to ring twice to get this resolved. After this they were never refilled. The first night we had a lovely meal, sat out side in the sunshine, the second night was very disappointing. The staff were too busy to pay us any attention, we tried to order a jug of Sangria but got told it was only served by the glass! really in a 5 star Spanish hotel?? I ordered a small portion of lamb, and the portion was tiny, the meat tough and hardly a mouthful on each of the three lamb chops. I would have complained but couldn't catch a member of staff as there were so busy. We did try to book into the Michelin Star restaurant but was told there is a 2 week waiting list. If we had known this when the reservation was made we would have booked. On Sunday we went to sit around the pool and read the papers, but the music (??) was so loud we could hardly hear our selves think. This was nightclub style music with a steady thudding beat, wonderful in a club, but not on a Sunday afternoon. All the staff we met were extremely nice and very helpful, its a shame they were all so busy. We would stay again, but not in that room as the air conditioning gets very noisy after it has been running for a while. The Level lounge is lovely, but again the staff struggle to keep it replenished, and at the weekend it would be nice if it stayed open a little later.
"Worst room service, very bad attitude"
06/18/14 mathewsjacob dubai
I have experienced a bad service in the hotel room where I stayed. The passage had fowl smell. The shower room sliding door was in dangerous situation and the staff were not courteous. I will never recommend this hotel.
"An average hotel with worst possible customer service"
06/18/14 John110577 Kochi (Cochin), India
Stayed at Melia Sky , Barcelona for three nights . All I have to say is that this hotel has the worst Front desk staff i have ever come across . The room service is equally pathetic. The front staff were not even considerate enough to change my room to the same floor as my colleague. I don't think I would ever consider coming back to this hotel again .
"Nice place to stay"
06/17/14 Sue_Wu1012 Taipei, Taiwan
The staffs are always very nice and helpful! Special thanks to Yolanda and Alejandra from Level Lounge for their arrangements to my early check out requests. Very convenient and nice place to stay! Everything you need is just easy to reach by walking. The hotel is a little bit far from the city center, but the transportation to the city center is not a problem, besides of the taxis, the metro, tramp and bus stops are just at 5 minutes walking distance. If you drive a car, the gas station is behind of the hotel at Lope de Vega street. There is a bar-restaurant in front of the gas station named Petits Plaers which count with large and delicious selection of tapas. There city view in the night from upper level rooms is amazing, but if you love the sunrise, then you should ask a sea view room and keep the curtain open to perceive the first light of the sun in the morning! It's a very recommended hotel to stay!
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