Excellent staff - very friendly!Genuine Hotels.com guest review
Everything about this Hotel was excellent. Good Looking Staff, tasty Free Breakfast, Close to broadway. Definitely worth the monyGenuine Hotels.com guest review
"Great location & great ammenities"
The location is perfect & hotel ammenities are outstanding. 24 hour kitchen & continental breakfast were a plus as many restaurants open around noon & close by 10pm. Staff were more than helpful with suggestions & reccomendations. The only issue was that the valet service was very slow.Genuine Hotels.com guest review
"Great downtown location, yet family friendly"
Hotel was easy to find after exiting Interstate 40. It is in great location - convenient to downtown sights & restaurants, but not on Honky Tonk row. However, it is not within walking distance to Vanderbilt University. Parking is under the hotel and we always found that we were only a few steps from a hotel entrance so it was safe and easy. The breakfast […] was okay. Many things seemed thawed out and heated. Would have liked eggs & bacon not on biscuits so could have had gluten-free option. Read moreGenuine Hotels.com guest review
"Waited and waited"
I had reserved a room 2 weeks in advance. Check in is at 3pm I arrived at 4:15pm after them telling me my room still needed to b cleaned and inspected I waited in the lobby for 45 mins. They told me for my wait they were going to upgrade my room and take care of the parking charge but the room had to be cleaned and inspected first......REALLY!!!! After […] waiting almost 2 hrs I still didn't have a room so I told them to just refund my money!!! Read moreGenuine Hotels.com guest review
The hotel was in a great location, the staff was very friendly.Genuine Hotels.com guest review
Loved this hotel! Nice and clean, friendly staff, great amenities and location. Will stay again next time we are in Nashville.Genuine Hotels.com guest review
"Great stay. Central location. Modern rooms"
Terrific stayGenuine Hotels.com guest review
Great Hotel, Great Service. Would stay at again.Genuine Hotels.com guest review
"Walking distance to Bridgestone ~ Tootsie's"
Nice, clean rooms, friendly, helpful staff. I was a little disappointed to receive a "surprise" bill and knock on the door at 0830 the morning of our departure. We would have preferred to sleep in a little longer and it would have been nice to know that parking and taxes are charged in addition to room fee.Genuine Hotels.com guest review
Excellent location just a few blocks from downtown Nashville.Genuine Hotels.com guest review
"Great Location .. Excellent Overall"
Elevators are really quick. Location is fantastic for walking to Broadway area and riverfront. 24/7 food availability was a plus. Only negative we noted were the doors slam shut pretty loud in the hallways when patrons enter or exit their room. Slamming noise can be heard and felt and in your room. Also, coffee should be complimentary and available […] 24/7 and not purchased from the bar ! Overall, though an excellent hotel. Very clean and modern. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hi Zee! Thank you for taking the time to review our hotel. I'm so glad you enjoyed our location and were able to walk wherever needed! I want you to know that we are constantly working on things to improve our hotel and will certainly take into consideration the door noise and will have our engineers work on that right away! Thank you, once again, for your review and we hope to see you on your next trip to Nashville!
"Great service, close to everything"
Friendly staff, excellent location downtown. Clean, modern rooms with amenities.Genuine Hotels.com guest review
Every staff member was very friendly. I got to know a couple of the staff pretty well, they really seemed interested in getting to know the guests and making us have a great time.Genuine Hotels.com guest review
"Great hotel for a great city"
The Hyatt is a great hotel to stay in Nashville. Very friendly staff, great location to Broadway hotspots and a really good breakfast. I would totally recommend for groups of friends, families (nice pool) and the business traveler. Good size gym also with up to date equipment.Genuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hi Brigid! Thank you for your review! I am so glad to hear that you enjoyed your stay and that you were able to continue your fitness routine during your time here. We do hope that you will visit us again on your next trip to Nashville!
"Quick stay but great stay!"
We just stopped through Nashville on our way to our final destination and chose the hyatt due to its rates being a little lower than most. We were amazed when we walked in what we were getting for our money was more than at other hotels we've stayed at in the area. Very clean and contemporary hotel. We will be staying here from now on!Genuine Hotels.com guest review
"Close to Music City Center"
Clean, friendly, large comfortable room. The price was better than most of the surrounding hotels during the time of my stay.Genuine Hotels.com guest review
Hotel was awesome! Service was great, beds were so comfortable and room was so clean!!!Genuine Hotels.com guest review
"Great facility, comfortable walk to Broadway."
This was a great 4 night stay. The included breakfast is extensive... good variety from cereals and pastries to warm English muffin sandwiches, French toast, eggs, fruit, sausages. It was a convenient walk to downtown sites...Country Music Hall of Fame, arena, convention center, and the attractions on Broadway. Free wifi a plus. My room came with shower […] only; not sure if they all do, but I would have really liked a bath after the long conference days, but not a deal breaker. Service was exceptional, probably the best I've seen (extremely courteous, prompt, attentive). Read moreGenuine Hotels.com guest review
Excellent location right near all the action on Broadway! This hotel is newly renovated and in excellent condition. This was my first time staying here and I will definitely stay here again on my future trips to Nashville! Make sure you visit with Dave at reception. He's the BEST!Genuine Hotels.com guest review
"Overall pretty good hotel"
Nice hotel, great location. A bit pricey in my opinion.Genuine Hotels.com guest review
"Great Service Great Hotel"
In the heart of downtown, easy walking to everything. Staff was outstanding.Genuine Hotels.com guest review
Excellent stay. Great staff. Wonderful locationGenuine Hotels.com guest review
"Great location! Ultra friendly staff!!"
Rooms were top notch! Worth the money and worth leaving this review!! Thank you to the staff for an excellent stay, they made it all the better with service that was second to none!Genuine Hotels.com guest review
Hotel staff were delightful, friendly, helpful and so very accommodating. I would return because of their demeanor. The room set up made for a restless night, and no sleep... the heater vent is situated right above the bed and blows directly in your face while trying to sleep. For similarly priced hotels the room was fine, however the room service menu […] was like your local bar, we had to venture out to find "non-bar-food". Breakfast selection in the lobby was great in the morning. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you for your review. I will certainly share your comments with my staff. I'm glad you enjoyed breakfast, but do apologize for the inconvenience you experienced with the vent in your room and want you to know that we are addressing the issue. Again, thank you so much for your review and we hope you will return to our hotel on your next trip to Nashville!
"Close to Bridgestone Arena for concerts"
It was amazing. Wish we could have stayed longer.Genuine Hotels.com guest review
Wonderful hotel. Only complaint was hot breakfast was a bit cold. If they can fix this it would be a 100% perfect stay. Will stay there again.Genuine Hotels.com guest review
I have stayed in many Hyatt Places, this was the friendliest staff of all. Truly, I am that road warrior guy and I try to stay at Hyatt Places when I can because I think their rooms are geared to people like me. My number 1 complaint about most hotels is that the outlets near the bed can't be utilized. HP hotels have outlets everywhere. But this hotel […] also delivered on service with a personality and location. Only slight knock on this location was water pressure could have been better. Read moreGenuine Hotels.com guest review
My daughter and I really enjoyed our stay. Very comfortable rooms and great amenities!Genuine Hotels.com guest review
This was a great location!!!! We were in town for a bachelorette party and had an absolute blast!!!Genuine Hotels.com guest review
"Worth Every Penny"
This hotel is pricey, but you can see why when you stay there. The location is great - we were able to walk to many places. The adjacent, hotel-run parking garage is really convenient. Skip the valet and park in there yourself - it's not hard. The staff was very friendly. The hotel is in pristine condition. The gym is excellent. No hot tub, but that's […] okay. The pool is nice. The breakfast is top notch. I would stay here again in a heartbeat. Read moreGenuine Hotels.com guest review
"Not worth the money!"
This hotel was nice, but not the price I paid for it "nice". We arrived from the airport at 8:45 pm on a Friday. Our room was not ready so we waited for about 15 minutes. I was polite about the situation when the employee told me that he would look into "what he could do for us". When I went back to discuss the matter with him, again I was polite until […] the employee became condescending and just plain rude. I expect more from a hotel like this one. It cost wayyyyy too much money for A) my room not to be available at 9pm and B) to be treated so rudely. I would NEVER recommend this hotel to ANYONE. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you for taking the time to review our hotel. We take our guests feedback very seriously and learn from it to improve future experiences. I apologize that it took longer than expected to check you into your room. It is certainly not a standard for us and we will definitely learn from your experience in service. Thank you, once again for reviewing our hotel and we hope to get another chance on your next trip to Nashville!
Best hotel breakfast I have had. Rooms were great. Only complaint was $20 a night parking in their parking lot inside the hotel. I think that's a little steep. Other than that, I enjoyed my stay.Genuine Hotels.com guest review
Great location, within walking distance of all places in Nashville. Rooms are very nice and clean.Genuine Hotels.com guest review
I love this hotel! First of all, I am a germaphobe who carries Lysol wipes with her to use in public places like hotels and restrooms. Hyatt Place was the most comfortable I have ever felt on the cleanliness scale. Staff was so nice as well. All were friendly and professional. Breakfast was amazing! Very good spread. The room was comfortable and like […] I mentioned before, exceptionally clean. It was a decent size and my room had a beautiful view from the 7th floor of Bridgestone Arena, Bell South " Batman Building". I am so glad I picked this hotel and when we have another girls weekend, I'll know exactly where to book! Read moreGenuine Hotels.com guest review
We have never stayed downtown before and we were worried we wouldn't be walking distance. This hotel was perfect. We were close to everything we wanted to do! Our room was very clean and the hotel staff was very friendly and helpfulGenuine Hotels.com guest review
Great hotel, however, for the price, the bedding and pillows were unacceptable.Genuine Hotels.com guest review
"location, location, location"
had a little trouble with the check in. apparently everyone showed up at once. hotel staff was very helpful though. stored our bags and called us when the room was ready. also received a free night of parking and a VISA gift card for the trouble. no complaints before the free money, definitely no complaints afterwards. I didn't even ask for anything, […] just slid a very polite letter under the door the morning after apoligizing. 24hr room service food was fantastic. a couple of blocks from everything we wanted to do. Read moreGenuine Hotels.com guest review
"Great front desk staff!"
Everyone there was very helpful. Valet staff was awesome. Would stay here again.Genuine Hotels.com guest review
"Late Check-In, Dirty Sheets"
When we arrived at exactly 3PM, we were informed that our room was not ready. We asked when it would be ready, they said between 4:30PM and 5PM. Sure enough, we had to wait until 5PM to check in. Why have a check-in time if you can't honor it. When we asked why, they said that it was because they had a big group last night. You are a hotel, big groups […] are going to happen. Also, you have 4 hours between check-in and check-out to get the rooms ready. You need to be able to handle this. We had reservations at 5PM that we had to cancel because we were sitting in the lobby waiting. When we got to the room, it was nice. We had no issues until I realized that one of the queen beds had a blood stain on the comforter in the corner. It was not fresh, it was a stain, but that is not what I want from a hotel that I am paying a significant amount of money for. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hi Jim! Thank you for reviewing our hotel. We appreciate your feedback and assure you that we use it to better improve our guests experiences. I apologize for the delay in your check-in and want you to know that we have learned from this experience and are continuously training our staff to ensure such an incident does not happen again. We hope that you will give us a second chance on your next trip to Nashville. And thank you, once again, for taking the time to complete your review.
"Great Location & wonderful Customer Service"
We could not squeeze in everything we wanted to do, and I would definitely stay at the Hyatt Place again. The valet, bell service, and front desk was superior. Also, the accessible room was very comfortable for my wheelchair use. The location was outstanding. It was great just to roll out the front door and hit the sidewalk for dinner, The Ryman, and […] numerous honky tonks! Read moreGenuine Hotels.com guest review
The location was convenient. Within walking distance to the nightlife Broadway has to offer.Genuine Expedia guest review
I drove up from New Orleans the day of my stay and became very sick toward the end. I arrived at the hotel in a poor condition and the staff was absolutely wonderful during check-in, offering all of the over-the-counter medications I needed. After I rested in my room for a while, I went to the lobby looking for soup and was so overwhelmed looking at […] menu that I started crying. The staff showed concern for my condition and patiently helped me, offering more medication and choosing a soup for me. I was given tea and allowed to go back to my room. I do not believe that this hotel offers room service, but soup and crackers were brought up to my room when it was ready. I was amazed at the care and concern that the hotel shows for its guests and would stay there again and again. Even though I was very sick, every part of my stay was exactly as I needed it to be. I wasn't even charged for the soup! Read moreGenuine Expedia guest review
"downtown Nashville tn"
staff was overwhelmed at breakfast, they had just opened, and we were there on Dec 27th with 2 football games, a Predators game and New Year's. Elevators were confused and me too. Would stay again.Genuine Expedia guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you so much for taking the time to review our hotel. I'm glad you enjoyed the hotel and hope you will stay with us again on your next trip to Nashville!
"Great place to stay"
This is a great hotel - you are close enough to everything but at the same you can escape the downtown scene. For whatever reason, and this has happened at more than one Hyatt now, the cleaning crew on the day of check out starts to knock on your door at 9 and will come back by every half hour until you check out. If you do decide to go out on the town […] they provide food services all night so you can crave your case of the munchies when you get back, or get into the hotel late to begin with. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hi Ed! Thank you for taking the time to review our hotel. I'm so glad to hear you enjoyed your experience with us and do hope you'll visit again. I'm also happy you were able to take advantage of our late night menu! I apologize that you were awoke by our housekeeping staff, and assure you that we are continuously training to ensure that such an incident doesn't happen in the future. Thank you for your patience with this. We appreciate you're review and hope to see you on your next trip to Music City!
The hotel was very nice. It was very easy to find and just a couple blocks from the bars in Broadway. The staff was very welcoming. The rooms had plenty of room. The only thing we didn't like was that the air vent blew air right onto the bed, which was annoying. We would definantly stay at this hotel again.Genuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you for your review. I'm glad to hear you enjoyed your stay with us and want you to know that we will certainly address the air blowing onto your bed. Thank you for your time, once again, and we hope to see you on your next trip to Nashville!
"Pricy for average"
$235 per night and parking is extra! You've got to be kidding me!Genuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you for your review. I hope you enjoyed your time in Nashville. Our prices do vary throughout the year and we are competitive with surrounding hotels in downtown. We do hope that you will try our location again in the future! Thank you, once again, for taking the time to review our hotel.
"Convenient to everything"
Although over priced, hotel staff and facility were terrific.Genuine Hotels.com guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you for your review. I'm glad to hear that you enjoyed the hotel as well as our staff. Our prices do vary at different times of the year, and we hope that you will be able to join us again the next time you're in Nashville!
"New Year's Eve trip"
We stayed here for 2 nights. Not sure if I would recommend this hotel or Expedia again. I was very disappointed to learn that the room charges/Expedia fees did not include parking. I was told by the valet that parking was included with stay, but then received a charge to my credit card for the services. Room was clean and the beds were ok (not as comfortable […] as other hotels), but this hotel was not worth the money paid...especially the inflated price for NYE. We could also hear construction going on outside...which woke us up. Breakfast was ok...first coffee was nasty like it was brewed using old grounds a 2nd time...eggs tasted like powder eggs...and would have liked to see longer breakfast considering it was a holiday. There was a nice assortment of fresh fruit and they did keep food restocked as people came through. Read moreGenuine Expedia guest review
Response by Hyatt Place Nashville Downtown Hi Jenn! Thank you for taking the time to review our hotel. It is from our guests' comments that we learn areas in which to improve. I apologize that you didn't see the parking fee stated on the website when you booked. As we are a downtown location, we do charge for parking. Our prices do vary based on availability. We do hope that you will visit us again on your next trip to Nashville and give us another chance!
"New and great downtown location"
The staff was very helpful. The breakfast was awesome. We could walk to all the downtown spots.Genuine Expedia guest review
Response by Hyatt Place Nashville Downtown Hello! Thank you so much for your review. We appreciate your comments about both the staff and breakfast. I'm happy to hear that you enjoyed our location! We look forward to you visiting us again on your next trip to Nashville!
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