Parking its not free. 25frank per day its really to muchGenuine Hotels.com guest review
"Excellent hotel not in center"
Excellent service, excellent rooms and a perfect air condition system. I know Zurich well and going there few times a year. During the summer if and when it is hot you must look for a modern fully air conditioned hotel and this Sheraton hotel is the perfect place. Very friendly staff and very pleasant atmosphere. The commute to the city is very convenient […] with the trams etc. Very highly recommended place. On the other hand the hotel is far away from the center and the "night life" in Zurich and if it is your first time in Zurich consider a more centered location. Read moreGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Thank you very much for this fantastic review! It's a true pleasure to learn about your satisfaction that you experienced during your stay with us and being an 'excellent' hotel for you is a great compliment - especially for the whole team - knowing that we were able to make you feel welcome and ensured that your time at Sheraton Zurich is a memorable one. I will make sure to share your kind words with my colleagues. We hope that we are having the pleasure to welcome you back in the near future. Warm regards, SZH Team
Very nice staff and clean roomsGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Dear Jai, Thank you very much for your comments on your recent stay at our hotel. Great to read that our staff made you feel welcome and you enjoyed the comforts of your room. We will make sure to share your kind words within our team and would be delighted to welcome you back at Sheraton Zurich soon. Warm regards, SZH Team
Staff were always very helpful with our enquitries. The hotel and facilities were all top shelf. Athough very handy to transport the outlook was not very inviting overlooking industrial estatesGenuine Hotels.com guest review
"Spacious comfy room"
Friendly helpful staff with good EnglishGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Dear Steve, Thank you very much for taking a moment to share your kind comments about our associates here with other travelers. Always great to read if they made you feel home away from home during your time with us. We will make sure to pass these on to the team. Warm regards, SZH Team
"A new hotel located somewhat out of the centre"
This very well appointed new hotel is well located on a tram-line only 15 minutes from central Zurich. It's also only 20 minutes by taxi from the airport. Facilities are good at the 4-star level, but more staff training is needed... telephone calls did not get put through properly - it seemed some front desk staff didn't know how; housekeeping staff […] did a rather incomplete service, forgetting to replace toiletries, coffee, etc; a request for a bellman seemed to just not reach the bell-desk, and so on. That said, it is a good hotel, new and modestly priced in a very expensive market, and is well worth considering on a business trip. Not to be recommended by this writer for a tourist visit as the area is an industrial one under redevelopment. Read moreGenuine Expedia guest review
"Perfect hotel, very clean, brand new"
very clean hotel, few steps from metro station, excellent serviceGenuine Hotels.com guest review
"Gutes neu gebautes Hotel"
Modern und praktisch eingerichtet, sowie geräumige Zimmer. Tramstation gleich vor der Tür. Ich hatte einen angenehmen Aufenthalt.Genuine Hotels.com guest review
"Hotel ist sehr sauber und schön"
Zimmer sind sehr schön und sauber sehr modern aber sehr ausserhalb von der Stadt.Genuine Hotels.com guest review
"Buisinesstrip mit Kleinkinder"
Entgegenkommender Hotelservice! Die Zimmer sind top, ausreichend gross und man merkt gut, dass alles sehr neu ist. Fuer unsere 10 Monate alten Twins wurden sofort zwei Betten gebracht. Das Hotel ist ruhig und absolut zu empfehlen. Einzig im Restaurant war der Service nicht so motiviertGenuine Hotels.com guest review
很新很舒適，適合商務客人，但位置不適合觀光Genuine Hotels.com guest review
"Pourrait faire encore mieux."
Magnifique hotel, neuf au designe très interessant. Chambre et service impeccables. Venus à Zurichcomme beaucoup d'autres clients pour le concert des Rolling Stones, le bar était bondé apres le concert. Pas possible de s'assoir pour prendre un verre. Nous aurions apprécié de pouvoir manger quelques choses à 23h. Plus rien n'etait proposé. Si l'allemand […] et l'anglais sont les langues de l'hotel, un effort pourrait etre fait pour les francophones sur demande. Manque de reactivité de l'hotel par rapport à l'evenement du jour qui se passait à moins d'un km. Dommage. Read moreGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Chère Madame, Nous voulons bien vous remercier pour vos commentaires suivant de votre séjour au Sheraton Zurich Hotel. On regret beaucoup de ne pouvoir pas faciliter une agréable soirée au bar “Nuovo” du fait des nombreux clients. Nous tenons à nous excuser de cette situation exceptionnelle. Cependant, nous voudrions bien vous informer que normalement nous avons des employés francophone. On est vraiment désolé que nous ne pouvons pas vous offrir le service que vous désirez. On accepte bien vos commentaires pour améliorer notre organisation au Sheraton Zurich Hotel en particulier au bar. Nous espérons vivement que vous continuerez à nous frequenter à l'avenir et nous sommes désireux de vous offrir un service extraordinaire. Veuillez agréer, Madame, nos salutations respectueuses. SZH Team
Neu und modern eingerichtetes Haus. Leider WLAN gegen Gebühr und Zweiklassen-Gäste, preferred oder eben nicht. Ansonsten sehr angenehm und wohnlich.Genuine Hotels.com guest review
"Modernes und stylisches Hotel"
Wir genossen den Aufenthalt im Hotel - es scheint mehr ein Business-Hotel (wegen der Lage) zu sein, aber wenn man mobil ist, ist es auch ein gutes Hotel fuer Urlaub mit der Familie. Einzig waere es angebracht, wenn man "Free WiFi" haette als auch das Parking im Preis inbegriffen waere...Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel Lieber Herr Rueegg, Vielen Dank für die Zeit die sich genommen haben um eine Bewertung hier über Ihren Aufenthalt im Sheraton Zürich Hotel zu verfassen. Es ist schön zu lesen, dass Sie Ihre Zeit bei uns im Haus genossen haben trotz der Lage in einem momentan eher noch Business orientiertem Umfeld, welches sich momentan auch noch in einer Entwicklungsphase befindet. Besten Dank auch für Ihre Rückmeldung bezüglich des Internets sowie parking. Momentan bieten wir freies WiFi bereits in den öffentlichen Bereichen unseres Hotels an, sowie an den Computer Terminals in der Lobby. Seien Sie versichert, dass das Feedback unserer Gäste sehr wichtig ist für uns, denn nur so können wir unsere Serviceleistungen nochmal besprechen und schauen wo man vielleicht noch was verändern oder verbessern kann. Wir hoffen Sie bald wieder bei uns im Haus begrüssen zu können. Herzliche Grüsse, SZH Team
クラブシングルルームという部屋をとりました。朝食とWifiが付いているというプランでしたが、まず初日はシステムトラブルとのことでWifiが想定通りのルームナンバーとSurname（苗字）でつながらず、フロントに言うと、個別のVoucher IDとPasswordをもらいつながりました。 次の日、24時間で期限が切れたのでまた言うとまだシステムが直っていないとのことで、またVoucher対応。次の日システムが直った様子で、突然テレビがつき私の名前がWelcomeの後に書いてありました。TVはそれまで使えなかったチャンネルなどが見られるようになっていたのでこの間このサービスを受けられなかった事になります。ネットも今までルームナンバーと苗字を入れてもエラーになっていたのが、今度は次の画面に進みまし […] た。しかしそこには有料のプランを選ぶ選択肢が。フロントに言うと、Wifiは含まれていないといわれました。さんざんやりとりした挙句、エクスペディアの画面コピーをメールで送るように言われました。フロントに直接持って行って見せたのにも関わらず、メールでの送信を求められました。さらにはネットにつながっていないから送れないと言うと、フロントにならつかえるからそこでやれと。しかたなく送り、仕事へ。帰って来てから聞くともうつながる、問題ない、と言われました。そこで、結局何が問題だったのか、と聞いたところようやくそこで、今日会議をした、そこでシニアマネージャと話をした、フロントがクラブシングルにWifiが含まれていることを理解していなかったといわれました。そこまで聞いてようやくごく簡単な謝罪の言葉がでてきました。 朝食は1階で、といわれたので朝朝食に降りると朝食がプランに含まれていないいといわれました。そこでまた含まれているはずと聞くと、他のスタッフに聞いてようやく、クラブシングルは客室階と同じ階のクラブで朝食がとれると言われました。 英語もうまく話すスタッフが揃っていて感じもいいのですが、内容がこのような状態で非常に残念な気持ちになりました。 Read moreGenuine Expedia guest review
"Alles neu, Tram direkt vor der Tür"
Aufenthalt am Wochenende; Tram fuhr in kurzen Abständen in ca. 10-15 Minuten in die City. Tolles Zimmer, grossartiges Bad, hervorragende Schallisolation. Kleiner Mangel: nach vier Wochen Hotelalter wäre allerdings staubwischen angesagt ;-) Das Frühstück für den hohen Preis von 35 Franken pro Person war recht sparsam, insbesondere verglichen mit anderen […] Hotels der Starwoodkette. War nicht die Schweiz das Land mit dem leckeren Käse? Read moreGenuine Expedia guest review
Response by Sheraton Zurich Hotel Herzlichen Dank für Ihr Feedback bezüglich Ihres Aufenthalts bei uns im Sheraton Zürich Hotel. Es freut uns, dass Ihnen die Location sowie Einrichtung unseres neu eröffneten Hauses gefallen hat und Sie sich wohl fühlten – denn dies ist genau das was wir erreichen wollen. Die Verbesserungsvorschläge haben wir bereits innerhalb unseres Teams geteilt – Staub sollte in der Tat nirgendwo sein. Wir hoffen Sie bald wieder bei uns begrüssen zu können und dann auch bei den 2 Mängeln überzeugen zu können.
"The good, the bad, and the ugly."
09/17/14 BretWaters Woodside, California
First the good: This is a brand-new hotel, my room was spacious and very nicely appointed. The bathroom was a work of art - one of the nicest bathrooms I've had, with a full body shower and a separate tub. Now the bad: The hotel location is sort of out in the middle of nowhere. Fortunately there is a light-rail (tram) stop right out front that takes you into town in about 20 minutes, for 4 Euro. Also, I found the service at the hotel to be pretty lackluster. I ordered a sandwich from room service and it took an hour to arrive, with no explanation. Perhaps it's just because it's a new hotel and they are still working out the kinks. Now the ugly: I've been traveling in Europe for three weeks and this is the first time I've been in a hotel that charges for internet. I just paid $400 for my room and now you are going to charge me $15 to use the internet? Really, really stupid. That alone is enough to guarantee that I will never ever come back to this hotel again.
"Mixed bag - Most likely hardest review ever wrote."
09/13/14 Matt A London, United Kingdom
Not sure where to start with this hotel and how to rate it so went for middle of the road. Basically it's a brand new modern hotel, room was very nice, big bath, rain shower, clean, modern, 5 star. Reception was very friendly, helpful, smooth check in. Nice bar. All in all if the review stops here 5 stars, but it doesn't. When I checked in I asked if I had a nice room and if it was quiet. Was informed yes. Went to my room and as the other reviewed said its right next to Zurich's' main railway track, two tracks in fact. This hotel was built in January so it seems crazy. Every 5/10 minutes a train goes passed and it's loud, it may be double or even triple glazed but I can assure you it doesn't help. To put it into context I live in London on the A3 and sleep fine. Here I didn't. Oh and it's not just passenger trains, freight trains as well. The building doesn't shake or move which is good, it's just the noise. That night when I went out I did ask and was told the trains stopped at midnight and started at 7am. They ended stopped around 1 and started around 6am. Basically it was an early start. I was only staying for two nights. On complaining after 1 night 5 stars to reception. They offered to move me, very helpful, great staff. I opted not to move right away as too much hassle for one more night. Then at 6pm that day I couldn't take it anymore and moved rooms. It was like a new hotel. Peaceful, relaxing, and if the new room was my 1st from the start 5 stars. I couldn't fault the staff and the hotel. Move the train track and 5 stars. I have uploaded a picture of how close the train is. Tips for management. You need to improve the windows ASAP as you will not get any guests returning if they stay that side of the hotel. For me I will be moving back to the Renaissance on my monthly Zurich trip. Just across the road but very nice hotel. Also I have taken audio clippings so I can assure you it's not just a complaining guest. I rate your hotel. Presume room height could a difference but even in the lounge on the 10th floors it's loud. If you stay here ask for a room on the other side of the hotel and you will be fine. Thank you, Matt
"Fantastic hotel and great value, close to running track"
09/11/14 LucasOng London, England, United Kingdom
It was very good value when I booked because of the distance from the city centre. However, it is only a few stops by tram which is very regular and I had a three day pass with me. Good hotel bar below and hotel feels clean and new. Near the hotel, there is a track along a river with a boardwalk off the track and was perfect to feel close to nature. Not that many facilities in the immediate walking vincinity but didn't cause a problem as I was out mostly and came back to rest and whatever was in the hotel was certainly more than good enough (bar/restaurant). I was a bit worried initially about noises from trains but it didnt turn out to be any issue for me at all.
09/11/14 Betty T Dallas, TX
I was recently in Zurich for two days and stayed at the Sheraton Zurich. I was definitely pleased with the hotel and just had a few issues. The location was great. Although not located in the city center it is just outside a Tram stop so getting into the central part of city only took about 10 minutes and I never waited more than 4 minutes for a Tram. The staff was also very friendly and the room and bathroom were both very spacious. Loved the rain shower head and Nespresso machine. My issues were the following: lack of free wifi in the room and the poor quality of the cleaning service. The lack of free wifi speaks for itself. I think this part of Zurich is primarily the business area so I'm not sure why that wouldn't be included in the room. The cleaning staff didn't really do a great job cleaning the room. There was still hair all over the floor after they came through for the day and there was tons of dust on the Nespresso machine. Other than that the hotel was great and I would certainly stay here again.
"Family trip, exploring the city."
09/09/14 GYULA J Chicago, Illinois
We stayed at this hotel for four nights. We came her to see the city and observe the Swiss town, people and culture. From the airport it seemed far out in the suburb. But once we figured out the public transportation it was easy to go any place in the city. (In fact we have figured that from the airport you can use a tram to go to this hotel.) Once we decided just to walk to the center of the city and it took us maybe 40 minutes all the while looking at the streets, houses, people etc. The room was comfortable and had all the amenities we needed. The staff was friendly and took care of things quickly. We liked this Sheraton and I would recommend it to those who want to explore the city.
"All Good Except For Tech"
09/05/14 Heartmuscle Fort Lauderdale, Florida
Our company took 10 room-nights at this enjoyable property in Zurich. Located at the Zurich Tech center the building's architecture, room accoutrements and the public spaces reflected its location. The restaurants were good, desk personnel were helpful and the presence of a tram stop right outside the door were all part of a great stay. My one complaint is the property's tech services. Internet was slow, too slow. And when we used their meeting facilities we were very disappointed. They couldn't handle Apple computers, the connections in the room weren't working and we had to go buy a cable ourselves just to make a presentation. I believe the tech staff has management fooled on this front in believing that all is well. Tech staff should be brought up on charges for their failures on this property and tech services should be brought up to the standards of the rest of the services on site.
09/05/14 thewanderingbelle Toronto, Canada
We had an enjoyable stay at this hotel for 9 days while exploring Zurich and its neighbouring cities. As our flight arrived early in the morning we were at the hotel by 9am. Tired and frazzled after a long flight, the front desk staff very kindly checked us in which was greatly appreciated knowing that the official check in time was not until 3pm. We had several interactions with the maintenance and restaurant staff throughout our stay and everyone offered professional, courteous and friendly service. Carmen and Markus at the front desk were very helpful in providing information about transport and places to visit. They made us feel at home. The hotel is well maintained and our room was spacious with modern design and furnishing. The bed was very comfortable and the bathroom offered plenty of counter space for toiletries and other necessities. There was a large magnifying mirror (first of its kind that I have seen and really liked it) to help with make-up/ shaving and a high powered hair dryer available for use. My long hair requires a lot of work after shower so to have a professional quality dryer is great to have. We also love that there was a Nespresso machine in the room with a good selection of pods. The hotel is eco-friendly with hallway lights that are motion sensitive. The tram is just in front of the hotel and gets you to the old town in approximately 12 minutes. The grocery store Migros is across from the hotel which is convenient for quick shopping. But the highlight of our stay was the dining experience at the restaurant Route Twenty Six. Not only did we enjoy the delicious offerings that featured the special dishes from the different cantons of Switzerland but we were most impressed with the attentive, professional and friendly service provided by the restaurant manager named Agnes. We were consistently greeted with a warm welcome every time we dined. There were occasions when we wanted to modify the menu to accommodate my husband who is vegetarian and Agnes made things happen without any issues. She was always more than willing to accommodate any request. She also took the time to share some information on places worth checking while in Zurich when asked. It was apparent that she was passionate about her job through her interactions with her guests. A note to make, perhaps the restaurant can increase staffing during peak hours for added help. Our special thanks to Agnes, the kitchen staff and Chef Marco for a delightful gourmet experience. They even offered to pack lunch for us on our last day. Now that is top notch customer service!
"All style, very little substsance"
09/01/14 thefoodiekris Hong Kong, China
The Sheraton Zurich is located in the newer part of Zurich where there are more skyscrapers and tech companies, rather than the old town. With that said, the Sheraton conforms to the futuristic/ minimalist-chic style of its neighbors. Though they nail the look, everything else is sadly sub-par. The food at Route 26, its main restaurant only has 3-4 appetizers, mains, and desserts, and is very understaffed. My first day having lunch there, only one server was running around serving 7 tables (one with a party of 6). The food also had a clear lack of quality and taste. The rooms are a little bit better. The design is pleasing and the bed comfortable. However, nothing in the room worked. For example, the heat was on despite it being the middle of the summer and I had to wait until the next morning for the engineer to fix it. My phone didn't work and was unable to use any of the electricity outlets. I would only recommend you stay at this hotel if you have business in or around the area. Otherwise the Sheraton in town is much better!
"Love this modern hotel in Zurich west."
08/30/14 kbatlanta Atlanta, Georgia
The location of this hotel is not in the city center, but there is a tram outside the hotel that takes you to the center and train station in ten minutes. It's super modern, great stand alone shower, very comfortable. If you are on the club level the club lounge is amazing offering food all day long. If you like modern amenities, pic this one.
"Great modern & new hotel!"
08/26/14 Verline H
We stayed here for two nights for our honeymoon. It is a lovely new hotel, located just in front of tram stop.. The staffs was friendly and lovely, we got a room upgrade at the top floor with a beautiful Zurich city view.. the room was modern, very comfortable and huge, also got a nespresso machine in the room which is nice.. We ordered food from the room service and the food was delicious! Overall we had a very enjoyable stay there and would love to be back!
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