I loved the hotel and will stay there again. Best in the areaGenuine Hotels.com guest review
nice hotel but sound of passing trains can be a spoilerGenuine Expedia guest review
We enjoyed our four night stay in this elegant hotel. You should know that if is not in town rather outside in an industrial area of the city but right next to a railway and a metro if that is what it's called nonetheless, that did not bother us. Over all, this is an excellent hotel with remarkable staff and serviceGenuine Hotels.com guest review
Parking its not free. 25frank per day its really to muchGenuine Hotels.com guest review
"nice location with tram in front of the hotel"
Hotel is very new, spacious with tram 4 take us to the City Center. Only draw backs are the sound from the tram and the location of the toilet flush.Genuine Expedia guest review
Response by Sheraton Zurich Hotel Dear Cindy, Thank you very much for taking the time to share your comments regarding your recent stay with us here on Expedia. We are delighted to read that you overall enjoyed your stay with us and found the tram 4 convenient to get to the city center and explore downtown Zurich. Rest assured that our rooms are sound-proof and are meeting the requested noise-cancelling requirements. Should one of your next trips bring you back to the city we would be pleased to welcome you back at Sheraton Zurich and happily accommodate you in one of our rooms facing the business plaza and away from the tram. Kind regards, SZH Team
"Excellent hotel not in center"
Excellent service, excellent rooms and a perfect air condition system. I know Zurich well and going there few times a year. During the summer if and when it is hot you must look for a modern fully air conditioned hotel and this Sheraton hotel is the perfect place. Very friendly staff and very pleasant atmosphere. The commute to the city is very convenient […] with the trams etc. Very highly recommended place. On the other hand the hotel is far away from the center and the "night life" in Zurich and if it is your first time in Zurich consider a more centered location. Read moreGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Thank you very much for this fantastic review! It's a true pleasure to learn about your satisfaction that you experienced during your stay with us and being an 'excellent' hotel for you is a great compliment - especially for the whole team - knowing that we were able to make you feel welcome and ensured that your time at Sheraton Zurich is a memorable one. I will make sure to share your kind words with my colleagues. We hope that we are having the pleasure to welcome you back in the near future. Warm regards, SZH Team
Very nice staff and clean roomsGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Dear Jai, Thank you very much for your comments on your recent stay at our hotel. Great to read that our staff made you feel welcome and you enjoyed the comforts of your room. We will make sure to share your kind words within our team and would be delighted to welcome you back at Sheraton Zurich soon. Warm regards, SZH Team
Excellent hotel, located slightly outside the main city but there is a tram line pretty much outside the entrance which takes no more than 10 minutes to reach the city centre. If ever going back to Zurich will definitely be staying at this hotel again.Genuine Hotels.com guest review
"Switzerland in October"
Stayed for two nights. Very clean and modern. Wifi is free in the lobby. Would have been nice had the hotel provided complimentary public transportation pass like other hotels. Location is not ideal but a short ride on the tram will get to downtown.Genuine Hotels.com guest review
The service is very good however the hotel sometimes can get very busy 100% fully booked. Need to plan in advance to get a room. Overall it is of satisfactory stay in Zurich.Genuine Hotels.com guest review
Staff were always very helpful with our enquitries. The hotel and facilities were all top shelf. Athough very handy to transport the outlook was not very inviting overlooking industrial estatesGenuine Hotels.com guest review
"Spacious comfy room"
Friendly helpful staff with good EnglishGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Dear Steve, Thank you very much for taking a moment to share your kind comments about our associates here with other travelers. Always great to read if they made you feel home away from home during your time with us. We will make sure to pass these on to the team. Warm regards, SZH Team
"A new hotel located somewhat out of the centre"
This very well appointed new hotel is well located on a tram-line only 15 minutes from central Zurich. It's also only 20 minutes by taxi from the airport. Facilities are good at the 4-star level, but more staff training is needed... telephone calls did not get put through properly - it seemed some front desk staff didn't know how; housekeeping staff […] did a rather incomplete service, forgetting to replace toiletries, coffee, etc; a request for a bellman seemed to just not reach the bell-desk, and so on. That said, it is a good hotel, new and modestly priced in a very expensive market, and is well worth considering on a business trip. Not to be recommended by this writer for a tourist visit as the area is an industrial one under redevelopment. Read moreGenuine Expedia guest review
"Perfect hotel, very clean, brand new"
very clean hotel, few steps from metro station, excellent serviceGenuine Hotels.com guest review
"Hotel auf gutem, modernen Niveau"
Zimmer sind sehr angenehm, funktional und modern eingerichtet. Punkto Sauberkeit hat das Hotel dieses Mal etwas nachgelassen, doch die Leistungen des Hotelpersonals waren sonst sehr gut.Genuine Hotels.com guest review
Sehr schönes, modernes Hotel. Liegt am Stadtrand, hat aber eine Tramhaltestelle vor dem Haus.Genuine Hotels.com guest review
"Hôtel pour un séjour à Zurich"
Personnel courtois, hôtel très bien, neuf et moderne, chambre impeccable et gym bien équipé.Genuine Expedia guest review
"Sehr angenehmes Hotel"
Modernes, funktionales und wohnliches Hotel im oberen Segment. Dank Tramstation ist das Stadtzentrum recht schnell zu erreichen.Genuine Hotels.com guest review
"Gutes neu gebautes Hotel"
Modern und praktisch eingerichtet, sowie geräumige Zimmer. Tramstation gleich vor der Tür. Ich hatte einen angenehmen Aufenthalt.Genuine Hotels.com guest review
"Hotel ist sehr sauber und schön"
Zimmer sind sehr schön und sauber sehr modern aber sehr ausserhalb von der Stadt.Genuine Hotels.com guest review
"Buisinesstrip mit Kleinkinder"
Entgegenkommender Hotelservice! Die Zimmer sind top, ausreichend gross und man merkt gut, dass alles sehr neu ist. Fuer unsere 10 Monate alten Twins wurden sofort zwei Betten gebracht. Das Hotel ist ruhig und absolut zu empfehlen. Einzig im Restaurant war der Service nicht so motiviertGenuine Hotels.com guest review
新しく、広い部屋と大きなベッドでとても快適に滞在できました。初日の到着が深夜となり、チューリッヒ中央駅からの 道順に迷いました。タクシーで3,000円かかると言われ、トラム4番7停留所目で降りました。実は9停留所目だったことが 後でわかりました。大きなスーツケースを持って2停留所分歩くことになったのが、事前に情報が得られなかった点でくやまれました。 しかし、滞在中それ以外はとても満足できました。Genuine Expedia guest review
很新很舒適，適合商務客人，但位置不適合觀光Genuine Hotels.com guest review
"Servizi e cibo"
Mangiato nel ristorante dell'albergo. Cibo di media qualita', prezzo di alta qualita'. Location dell'albergo motlo fuori mano rispetto al centro. Internet a pagamento in camera.Genuine Expedia guest review
"Pourrait faire encore mieux."
Magnifique hotel, neuf au designe très interessant. Chambre et service impeccables. Venus à Zurichcomme beaucoup d'autres clients pour le concert des Rolling Stones, le bar était bondé apres le concert. Pas possible de s'assoir pour prendre un verre. Nous aurions apprécié de pouvoir manger quelques choses à 23h. Plus rien n'etait proposé. Si l'allemand […] et l'anglais sont les langues de l'hotel, un effort pourrait etre fait pour les francophones sur demande. Manque de reactivité de l'hotel par rapport à l'evenement du jour qui se passait à moins d'un km. Dommage. Read moreGenuine Hotels.com guest review
Response by Sheraton Zurich Hotel Chère Madame, Nous voulons bien vous remercier pour vos commentaires suivant de votre séjour au Sheraton Zurich Hotel. On regret beaucoup de ne pouvoir pas faciliter une agréable soirée au bar “Nuovo” du fait des nombreux clients. Nous tenons à nous excuser de cette situation exceptionnelle. Cependant, nous voudrions bien vous informer que normalement nous avons des employés francophone. On est vraiment désolé que nous ne pouvons pas vous offrir le service que vous désirez. On accepte bien vos commentaires pour améliorer notre organisation au Sheraton Zurich Hotel en particulier au bar. Nous espérons vivement que vous continuerez à nous frequenter à l'avenir et nous sommes désireux de vous offrir un service extraordinaire. Veuillez agréer, Madame, nos salutations respectueuses. SZH Team
Neu und modern eingerichtetes Haus. Leider WLAN gegen Gebühr und Zweiklassen-Gäste, preferred oder eben nicht. Ansonsten sehr angenehm und wohnlich.Genuine Hotels.com guest review
"Modernes und stylisches Hotel"
Wir genossen den Aufenthalt im Hotel - es scheint mehr ein Business-Hotel (wegen der Lage) zu sein, aber wenn man mobil ist, ist es auch ein gutes Hotel fuer Urlaub mit der Familie. Einzig waere es angebracht, wenn man "Free WiFi" haette als auch das Parking im Preis inbegriffen waere...Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel Lieber Herr Rueegg, Vielen Dank für die Zeit die sich genommen haben um eine Bewertung hier über Ihren Aufenthalt im Sheraton Zürich Hotel zu verfassen. Es ist schön zu lesen, dass Sie Ihre Zeit bei uns im Haus genossen haben trotz der Lage in einem momentan eher noch Business orientiertem Umfeld, welches sich momentan auch noch in einer Entwicklungsphase befindet. Besten Dank auch für Ihre Rückmeldung bezüglich des Internets sowie parking. Momentan bieten wir freies WiFi bereits in den öffentlichen Bereichen unseres Hotels an, sowie an den Computer Terminals in der Lobby. Seien Sie versichert, dass das Feedback unserer Gäste sehr wichtig ist für uns, denn nur so können wir unsere Serviceleistungen nochmal besprechen und schauen wo man vielleicht noch was verändern oder verbessern kann. Wir hoffen Sie bald wieder bei uns im Haus begrüssen zu können. Herzliche Grüsse, SZH Team
クラブシングルルームという部屋をとりました。朝食とWifiが付いているというプランでしたが、まず初日はシステムトラブルとのことでWifiが想定通りのルームナンバーとSurname（苗字）でつながらず、フロントに言うと、個別のVoucher IDとPasswordをもらいつながりました。 次の日、24時間で期限が切れたのでまた言うとまだシステムが直っていないとのことで、またVoucher対応。次の日システムが直った様子で、突然テレビがつき私の名前がWelcomeの後に書いてありました。TVはそれまで使えなかったチャンネルなどが見られるようになっていたのでこの間このサービスを受けられなかった事になります。ネットも今までルームナンバーと苗字を入れてもエラーになっていたのが、今度は次の画面に進みまし […] た。しかしそこには有料のプランを選ぶ選択肢が。フロントに言うと、Wifiは含まれていないといわれました。さんざんやりとりした挙句、エクスペディアの画面コピーをメールで送るように言われました。フロントに直接持って行って見せたのにも関わらず、メールでの送信を求められました。さらにはネットにつながっていないから送れないと言うと、フロントにならつかえるからそこでやれと。しかたなく送り、仕事へ。帰って来てから聞くともうつながる、問題ない、と言われました。そこで、結局何が問題だったのか、と聞いたところようやくそこで、今日会議をした、そこでシニアマネージャと話をした、フロントがクラブシングルにWifiが含まれていることを理解していなかったといわれました。そこまで聞いてようやくごく簡単な謝罪の言葉がでてきました。 朝食は1階で、といわれたので朝朝食に降りると朝食がプランに含まれていないいといわれました。そこでまた含まれているはずと聞くと、他のスタッフに聞いてようやく、クラブシングルは客室階と同じ階のクラブで朝食がとれると言われました。 英語もうまく話すスタッフが揃っていて感じもいいのですが、内容がこのような状態で非常に残念な気持ちになりました。 Read moreGenuine Expedia guest review
"Alles neu, Tram direkt vor der Tür"
Aufenthalt am Wochenende; Tram fuhr in kurzen Abständen in ca. 10-15 Minuten in die City. Tolles Zimmer, grossartiges Bad, hervorragende Schallisolation. Kleiner Mangel: nach vier Wochen Hotelalter wäre allerdings staubwischen angesagt ;-) Das Frühstück für den hohen Preis von 35 Franken pro Person war recht sparsam, insbesondere verglichen mit anderen […] Hotels der Starwoodkette. War nicht die Schweiz das Land mit dem leckeren Käse? Read moreGenuine Expedia guest review
"Stunning property with a urban feel, in a 'trendy' district"
02/23/15 Oeilaiguise Geneva, Switzerland
We stayed at this hotel for a shopping weekend. We absolutely loved our stay. The property's greatest asset is firstly its staff; very professional from the check-in to the check-out. When entering the hotel through the large lobby, I felt like I was travelling already ... in a chic, metropolitan destination. The bedroom had plenty of space and very comfy bed. Breakfast was great, although there was little choice left around 9.30. The Chef solved this as soon as we mentioned the issue, so great guest service skills. We loved the location right next to the tramway, super convenient. Would love to stay there again.
"Best Sheraton I've Stayed At"
02/18/15 bluejonny Portsmouth, United Kingdom
Frequent travel means I get to sample lots of hotels - the good, the bad and the damn right ugly. In the past Sheraton's have been something of a miss for me. So when I got booked into this one I wasn't looking forward to anything spectacular. How wrong was I! This has to be one of the finest Sheraton's available in any City. Whilst location isn't perfect, and don't expect mush in the way of views, it is undoubtedly one of the cleanest and tidiest. My standard room was large, spacious, full of modern appliances and a fab coffee machine. Bathroom was big, and had a decent size wet room type shower. Bed was great, very comfy and with a nice big TV to stare at, it was all you could ask for. Some might say this is to be expected of a hotel less than 2 years old. To be honest, yes it should - but it's amazing how quickly these places go down hill from opening day. Not this one though. The staff were also excellent - attentive, pleasant and always helpful. For me this hotel gets full marks. If it had a view, it would be absolutely perfect.
"...as a hotel should be!"
02/18/15 HarryAnnie New York
Perhaps I am difficult to please, perhaps I have high standards, but even I have difficulties to find anything wrong with this hotel. Centrally located within Zurich, the exterior is modern and imposing. A SFR55.00 ride away from the airport (not far, but Swiss taxis and their prices do make the Uber taxi model a sound alternative!), the reception staff is friendly, welcoming, and - well, as you would expect in Switzerland - efficient. The check in is simple and quick, there are plenty of elevators available (which, naturally, all work), and access to the rooms is well marked. My Junior Suite was at the corner of the building, offering impressive views through the - did you guess it?- clean windows. A cosy bed with an excellent mattress, a nice workspace area (interestingly incorporating one of the structural support pillars), a separate dressing area with plenty of (clean) storage, an efficiently organized bathroom and separate WC provided everything that one can ask for. The decor is modern and "techno", and thus may perhaps lack a small degree of "cozy feeling", but if you are looking for that, you may have to compromise in other areas. WiFi worked very well, and there was plenty of coffee. The main restaurant is closed on Saturdays and Sundays, but there is a small Bistro in house that can be used (with a smallish menu, but the food is still great). At SFRS25.00, the Continental breakfast bar does seem a little on the high side, but again, the selections are impressive, and already the way the fruit is cut for the mixed fruit salad tells you that the Sheraton expects its guest to be fussy. Overall, one of the best staff experiences I have had for a long time. I needed a tie - and was offered a vast selection at the reception desk. An adapter - available at the reception. A wake up call - reception suggested a second call 5 minutes later just "to make sure". Leaving before breakfast - no problem, the reception will organize a fresh coffee and croissant for you. Any complaints? None that I can think of or that would be warranted. There are occasional jokes about Swiss efficiency - but trust me, compared to may other hotels I have stayed in, it is real nice to find a place where efficiency seems to come naturally and without effort. Next time I am in Zurich, I know where I will be staying!
02/13/15 Delinda H
If you like to walk, or even if you don't, there are numerous trams that take you around. 15 minutes to everything. Loved the "fireplace" displayed on the tv in the room. Bartender took forever to get to us because she was doing room service when we were there. Happened two nights in a row but it could just be because it was off season and they were under staffed. Front desk service was awesome and very patient and helpful. Value good due to larger rooms, location, and overall service.
"Business trip stopover"
02/09/15 Busy_Traveller_1972 Warsaw, Poland
Stayed here for one night during a stopover on my to Spain. Hotel looks very new and the room was very nice and clean. Had access to the Club lounge. Plus: - Clean - Spacey Rooms - Good service - Friendly staff - Club lounge A bit negative: - Food selection Club Lounge - pricey room (well it is Switzerland ;-) When on business would most likely stay there again.
"Great location to Lake Zurich"
02/05/15 MariaPoulakis New York City, New York
This hotel surpassed customer service with a smile. Out of all my travels the staff was the friendliest I have ever encountered. Hotel location walking distance to everything. Hotel was very clean but needs updating. Small hotel with old looking decor
"like dating a supermodel"
01/15/15 Derek S New York
This hotel is just like dating a supermodel... it's beautiful, clean, and new, but there isn't any substance. After a while, the novelty and sexy kind of wears off. The hotel is beautiful inside and out. It's new and modern. The room is spacious, well laid-out, and has great features like lighting in the closet, motion-sensing lighting in the halls, and an amazing rainfall shower. Our room looked out the back, which was nice, but nothing spectacular. The room overlooks the train tracks, but the windows do well at blocking the noise, so we did not have any issues from the trains. The A/C worked well and is surprisingly quiet. The only thing that does not insulate well are the room doors- we could literally hear conversations in people's rooms while waiting for the elevators. Coming from the USA, we found enough English channels on the TV and food options on the menu in the restaurant. The fitness center was well-sized, nicely laid out, and has a good mix of cardio and weights equipment. It also has a wall of windows which help keep the room from being claustrophobic. The hotel location is decent- right in front of the street car stop (4 train I think), but not too much going on in the area around the hotel. But, after a while you start to notice the flaws of the hotel. Sheraton is supposed to be warm and welcoming, yet I didn't feel it here. First, the staff seem rigid and have no personality. The lobby is uninspiring... no lobby music, the Link center computers rarely connected to the internet, the doors to the restaurant made a horrid whirring noise due to the pressurization of the building (the doors are right by the Link center), and the hotel has issues with the keys to the fitness room (you have to sign a waiver before using the gym, but they don't tell you this until you walk to the front desk looking like an idiot thinking your keys aren't working right). And with the fitness room keys, even after my keys were made to access the fitness room, they still wouldn't work. One minor issue was that the hotel accidentally billed me for a night that was paid with points. This was corrected after a few days, but if the hotel would have emailed or supplied a folio upon checkout, this could have been avoided. Overall, it's a beautiful new hotel for a good price, but after a while it just seems cold and lacking substance. I would stay again, but I wouldn't go into it with great expectations.
01/10/15 MinuPirlo San Jose
When I write no character, I mean that this hotel has nothing that made it "memorable". It is probably a great hotel for business travelers who just need a bed and a shower in a clean setting. Well it was clean, and the room itself was nice as well. But the Front Desk and Bistro (I'm not sure if it is part of the Sheraton, or rented out), need a lot of work. They young ladies and guys just seemed just so disconnected. The waiters in the Bistro were nice, but that place was so dirty and why do you have a TV playing but no sound (and on top of it, it wasn't even anything that anyone wanted to watch---I think it was the advertisement for the Sheraton playing over and over). It just showed that nobody cared about this place. I have been here last July and maybe it has changed since then, but come on, isn't service what the Sheraton is all about (especially in Europe????) P.S: the bathroom was nice though :)
"Best of the Best"
01/06/15 Romanlover San Jose, CA
Even the location of the hotel isn't really closer to any tourist areas, shopping malls, or sightseeing locations, but it is quiet. The tram stop is just right in front of the hotel, and will drop you right in front of the train stations in 11 stops. Hotel staff is very friendly and helpful. After we checked in and we went out to get familiar with the city. Came back, the front desk person, Laura, wrote us a few notes about restaurants she told us when we checked in and even made reservation for us. This is what I called Service!!!
01/05/15 PinkDiamondKT Perth, Australia
Stayed here on Club Level and thoroughly enjoyed ourselves. The check-in was friendly and efficient and even though we were early, we were able to go to our rooms straight away. The rooms were excellent - two minor things for me was no bath and our heating wasn't the best. We loved the way they made use of the windows by putting window seats in the rooms and the club lounge - great idea and really comfortable. Lovely rain shower nearly made up for the lack of bath.......... As in any Sheraton we've stayed in, the beds and the pillows were both really comfortable so a great night's sleep guaranteed. We found the rooms were also quiet. Club lounge wasn't too busy and was a little different to other places in the way they had a main dish in in evening such as curry and rice rather than canapés - made a pleasant change. Although it was a little out of the centre, the tram was literally right outside the hotel and came about every 5 - 10minutes and took about 10 minutes into the Hbf so wasn't an issue at all. We would definitely stay here again if we were in Zürich :)
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