All hotels in Zurich, Switzerland
1 room, 2 adults
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Pfingstweidstrasse 100, Zurich, ZH, 8005, Switzerland, ‏‎855-239-9480
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4.5 / 5Excellent

Score breakdown (from 62 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.4
  • Comfort
    4.8
  • Condition
    4.8
  • Neighborhood
    3.8
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5.0 / 5Outstanding
"Sheraton, Zurich - top rating without hesitation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
An absolutely great experience at a beautiful and upscale property. Most of the staff must be no more than say 30 years old - yet they handle the business like professionals. I was very impressed with them all - especially Sebastian, the Front Office Manager and the staff at the Club Level.
Genuine Hotels.com guest review
2 night business trip May 9, 2015
RAVI
US
5.0 / 5Outstanding
"Zurich"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
New hotel. Less than a year old. Modern and cozy.
Genuine Hotels.com guest review
1 night business trip May 1, 2015
Andrejus
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
perfect
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
shari
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very Clean, Roomy, Comfortable Stayed OK. Come back next time!~~~~
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"Nice modern hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is quite modern, with rather large rooms. Location is a bit off the beaten path but convenient for a trip from the airport / central train station.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved the hotel and will stay there again. Best in the area
Genuine Hotels.com guest review
1 night trip Dec 30, 2014
Caleb
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
nice hotel but sound of passing trains can be a spoiler
Genuine Expedia guest review
Other trip Oct 24, 2014
Naveed
US
5.0 / 5Outstanding
"Perfect hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We enjoyed our four night stay in this elegant hotel. You should know that if is not in town rather outside in an industrial area of the city but right next to a railway and a metro if that is what it's called nonetheless, that did not bother us. Over all, this is an excellent hotel with remarkable staff and service
Genuine Hotels.com guest review
3 night trip Sep 28, 2014
Khaled
US
3.0 / 5Good
"good hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Parking its not free. 25frank per day its really to much
Genuine Hotels.com guest review
3 night business trip Aug 21, 2014
A Traveler
US
4.0 / 5Excellent
"nice location with tram in front of the hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is very new, spacious with tram 4 take us to the City Center. Only draw backs are the sound from the tram and the location of the toilet flush.
Genuine Expedia guest review
Response by Sheraton Zurich Hotel
Dear Cindy, Thank you very much for taking the time to share your comments regarding your recent stay with us here on Expedia. We are delighted to read that you overall enjoyed your stay with us and found the tram 4 convenient to get to the city center and explore downtown Zurich. Rest assured that our rooms are sound-proof and are meeting the requested noise-cancelling requirements. Should one of your next trips bring you back to the city we would be pleased to welcome you back at Sheraton Zurich and happily accommodate you in one of our rooms facing the business plaza and away from the tram. Kind regards, SZH Team
Other trip Aug 26, 2014
Cindy
US
5.0 / 5Outstanding
"Excellent hotel not in center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent service, excellent rooms and a perfect air condition system. I know Zurich well and going there few times a year. During the summer if and when it is hot you must look for a modern fully air conditioned hotel and this Sheraton hotel is the perfect place. Very friendly staff and very pleasant atmosphere. The commute to the city is very convenient with the trams etc. Very highly recommended place. On the other hand the hotel is far away from the center and the "night life" in Zurich and if it is your first time in Zurich consider a more centered location.
Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel
Thank you very much for this fantastic review! It's a true pleasure to learn about your satisfaction that you experienced during your stay with us and being an 'excellent' hotel for you is a great compliment - especially for the whole team - knowing that we were able to make you feel welcome and ensured that your time at Sheraton Zurich is a memorable one. I will make sure to share your kind words with my colleagues. We hope that we are having the pleasure to welcome you back in the near future. Warm regards, SZH Team
3 night business trip Jun 8, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very nice staff and clean rooms
Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel
Dear Jai, Thank you very much for your comments on your recent stay at our hotel. Great to read that our staff made you feel welcome and you enjoyed the comforts of your room. We will make sure to share your kind words within our team and would be delighted to welcome you back at Sheraton Zurich soon. Warm regards, SZH Team
1 night trip Jun 7, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just amazing hotel with friendly staff
Genuine Hotels.com guest review
2 night romance trip Jun 4, 2015
Abdulrahman
IE
5.0 / 5Outstanding
"Good facility and everything you need is offered"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good facility and safety ensured! Spacious room with very good complimentary stuff: free water and paddles which other hotels don't offer in Switzerland.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
Gang
GB
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautifully designed hotel with great staff
Genuine Hotels.com guest review
1 night family trip May 1, 2015
Pearl
IN
5.0 / 5Outstanding
"Good spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is a bit away from the centre, but with the number 4 tram right outside, this is no disadvantage as it is a quick 10 minute ride to the Hauptbahnhof. It is right next door to the current home of the Swiss design museum and University of the Arts, Zurich. The hotel itself is clearly designed for business travellers but is not without its comforts. The staff are wonderful, helpful and obliging. The only complaint really is the outrageous expense of the breakfast, which is 30 CHF per person. There doesn't seem to be any less extravagant option than having the full buffet, which is a great pity. Moreover, the selection of items, while very nice, is rather limited. This could easily be improved by offering more options. Otherwise, however, the hotel is excellent. Although it is right next to a major thoroughfare, rail route and elevated highway--all with noisy traffic, inside the hotel is silent, calm and relaxing.
Genuine Expedia guest review
Other trip Jan 27, 2015
MJ
GB
4.0 / 5Excellent
"Very comfortable hotel, short tram ride to centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pristine new hotel with excellent and friendly staff. The room was very comfortable with an excellent walk in shower and huge bed. It was nice to have nespresso coffee in the room. I would definitely stay here again.
Genuine Expedia guest review
Other trip Jan 19, 2015
John
GB
5.0 / 5Outstanding
"Pure comfort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent hotel, located slightly outside the main city but there is a tram line pretty much outside the entrance which takes no more than 10 minutes to reach the city centre. If ever going back to Zurich will definitely be staying at this hotel again.
Genuine Hotels.com guest review
2 night romance trip Nov 21, 2014
Paul
IE
5.0 / 5Outstanding
"Switzerland in October"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stayed for two nights. Very clean and modern. Wifi is free in the lobby. Would have been nice had the hotel provided complimentary public transportation pass like other hotels. Location is not ideal but a short ride on the tram will get to downtown.
Genuine Hotels.com guest review
2 night romance trip Oct 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Good Service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The service is very good however the hotel sometimes can get very busy 100% fully booked. Need to plan in advance to get a room. Overall it is of satisfactory stay in Zurich.
Genuine Hotels.com guest review
1 night business trip Sep 21, 2014
Paris
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Staff were always very helpful with our enquitries. The hotel and facilities were all top shelf. Athough very handy to transport the outlook was not very inviting overlooking industrial estates
Genuine Hotels.com guest review
2 night trip May 28, 2014
hyldi
AU
5.0 / 5Outstanding
"Spacious comfy room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Friendly helpful staff with good English
Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel
Dear Steve, Thank you very much for taking a moment to share your kind comments about our associates here with other travelers. Always great to read if they made you feel home away from home during your time with us. We will make sure to pass these on to the team. Warm regards, SZH Team
3 night family trip May 6, 2014
Steve
AU
3.0 / 5Good
"A new hotel located somewhat out of the centre"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This very well appointed new hotel is well located on a tram-line only 15 minutes from central Zurich. It's also only 20 minutes by taxi from the airport. Facilities are good at the 4-star level, but more staff training is needed... telephone calls did not get put through properly - it seemed some front desk staff didn't know how; housekeeping staff did a rather incomplete service, forgetting to replace toiletries, coffee, etc; a request for a bellman seemed to just not reach the bell-desk, and so on. That said, it is a good hotel, new and modestly priced in a very expensive market, and is well worth considering on a business trip. Not to be recommended by this writer for a tourist visit as the area is an industrial one under redevelopment.
Genuine Expedia guest review
Other trip Apr 21, 2014
James
GB
5.0 / 5Outstanding
"Perfect hotel, very clean, brand new"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
very clean hotel, few steps from metro station, excellent service
Genuine Hotels.com guest review
2 night trip Mar 31, 2014
Traveller
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Superbe hotel très confortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Très bon séjour dans un très bon hotel de la chaine Sheraton. Belle chambre, lit très confortable, salle de bains très propre. La situation n'est pas centrale, mais tout près du kunstmuseum, très appréciable. Tramways devant l'hotel pour aller au centre de Zurich sans voiture! Le restaurant Route 26 est très bon, et parfait si on ne veut pas chercher un restaurant dehors un soir de pluie!
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
Jean-Charles
CH
5.0 / 5Outstanding
"Neues Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Das Hotel wurde vor kurzem eröffnet, Zimmer sind sehr modern eingerichtet. Aussicht ist nichts besonderes...Blick auf die Autostrasse und die Zuglinie. Zimmer war sehr sauber. Das Hotel steht am Stadtrand von Zürich, eine Tramhaltestelle befindet sich jedoch vor dem Gebäude, somit erreicht man das Zentrum in 5 min. Das Hotel ist auf jeden Fall zu empfehlen.
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
A Traveler
CH
4.0 / 5Excellent
"sehr modern und empfehlenswert"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
sehr modern, grosse zimmer, top service. für geschäftsreise perfekt, da gut angeschlossen. sonst zu weit vom zentrum entfernt. top preis/leitungs verhältnis am wochenende
Genuine Hotels.com guest review
1 night business trip Apr 30, 2015
A Traveler
CH
4.0 / 5Excellent
"Good hotel in Zurich"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel is located at zurich west where is business area and very quiet at night.The room is modern and spacious. Basically, I would catergorize it as a luxury hotel with modern decor. The only drawback is that the ventilation system is not effective. If anyone likes to live in less busy area, this hotel should be the best choice.
Genuine Hotels.com guest review
2 night family trip Apr 9, 2015
Xavier
HK
4.0 / 5Excellent
"Modernes Hotel mit sehr guter Verkehrsanbindung"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Wochenendaufenthalt im März 2015, modernes und praktisches Bad, saubere Zimmer, sehr nettes und zuvorkommendes Personal, schöne Ausssicht aus dem 8.Stock bis auf die Alpen, komfortables großes Doppelbett, nette Bar 'Nuovo'
Genuine Expedia guest review
Other trip Mar 9, 2015
Andreas
DE
4.0 / 5Excellent
"Hotel auf gutem, modernen Niveau"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Zimmer sind sehr angenehm, funktional und modern eingerichtet. Punkto Sauberkeit hat das Hotel dieses Mal etwas nachgelassen, doch die Leistungen des Hotelpersonals waren sonst sehr gut.
Genuine Hotels.com guest review
1 night romance trip Feb 6, 2015
A Traveler
CH
5.0 / 5Outstanding
"Schöne Zimmer, guter Service, super Essen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Der Silvesteraufenthalt war voll und ganz gelungen. Der Service war hervoragend unsere Sonderwünsche wurden berücksichtigt. Das Zimmer war gemütlich mit einer schönen Aussicht auf das Feuerwerk.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
DE
5.0 / 5Outstanding
"Komfortables Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Rundum ein schönes, sauberes, komfortables Hotel. Einzigster Nachteil, die Lage. Ca. 30CHF bis zum Hauptbahnhof. U-Bahn Verbindung aber direkt vor der Tür. Deshalb eine gute Verkehrsbindung und definitive weiter zu empfehlen.
Genuine Expedia guest review
Other trip Jan 5, 2015
NC
DE
5.0 / 5Outstanding
"Modernes Hotel mit guter Anbindung"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Das Hotel liegt direkt an einer Tramhaltestelle der Linie 4 und man ist in 10 Minuten in der Stadt und in einer halben Stunde am Flughafen. Das Hotel selbst ist in einem hervorragenden Zustand und das Personal hilft einem bei jeder Frage weiter. Ich würde dort jederzeit gerne wieder übernachten!
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
DE
5.0 / 5Outstanding
"Gut ausgestattetes Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Ich war ein Wochenende in diesem Hotel es hatte ein sehr schönes Ambiente und eine wundervolle Austattung. Die Film auswahl im integrierten Fernseher ist sehr lobenswert und für jeden etwas dabei. Wir haben uns Frühstück auf das Zimmer kommen lassen was eine sehr gute Qualität hat.
Genuine Expedia guest review
Other trip Dec 14, 2014
A Traveler
DE
5.0 / 5Outstanding
"Modernes Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Sehr schönes, modernes Hotel. Liegt am Stadtrand, hat aber eine Tramhaltestelle vor dem Haus.
Genuine Hotels.com guest review
1 night romance trip Oct 10, 2014
A Traveler
CH
4.0 / 5Excellent
"Hôtel pour un séjour à Zurich"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Personnel courtois, hôtel très bien, neuf et moderne, chambre impeccable et gym bien équipé.
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
CA
5.0 / 5Outstanding
"Sehr angenehmes Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Modernes, funktionales und wohnliches Hotel im oberen Segment. Dank Tramstation ist das Stadtzentrum recht schnell zu erreichen.
Genuine Hotels.com guest review
1 night romance trip Sep 26, 2014
A Traveler
CH
5.0 / 5Outstanding
"Gutes neu gebautes Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Modern und praktisch eingerichtet, sowie geräumige Zimmer. Tramstation gleich vor der Tür. Ich hatte einen angenehmen Aufenthalt.
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
A Traveler
CH
5.0 / 5Outstanding
"Hotel ist sehr sauber und schön"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Zimmer sind sehr schön und sauber sehr modern aber sehr ausserhalb von der Stadt.
Genuine Hotels.com guest review
1 night business trip Sep 6, 2014
A Traveler
CH
5.0 / 5Outstanding
"Buisinesstrip mit Kleinkinder"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Entgegenkommender Hotelservice! Die Zimmer sind top, ausreichend gross und man merkt gut, dass alles sehr neu ist. Fuer unsere 10 Monate alten Twins wurden sofort zwei Betten gebracht. Das Hotel ist ruhig und absolut zu empfehlen. Einzig im Restaurant war der Service nicht so motiviert
Genuine Hotels.com guest review
1 night business trip Sep 2, 2014
Carmen
CH
4.0 / 5Excellent
"駅からの道順"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
新しく、広い部屋と大きなベッドでとても快適に滞在できました。初日の到着が深夜となり、チューリッヒ中央駅からの 道順に迷いました。タクシーで3,000円かかると言われ、トラム4番7停留所目で降りました。実は9停留所目だったことが 後でわかりました。大きなスーツケースを持って2停留所分歩くことになったのが、事前に情報が得られなかった点でくやまれました。 しかし、滞在中それ以外はとても満足できました。
Genuine Expedia guest review
Other trip Aug 13, 2014
まーちゃんのママ
JP
4.0 / 5Excellent
"很新很舒適,適合商務客人"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
很新很舒適,適合商務客人,但位置不適合觀光
Genuine Hotels.com guest review
2 night trip Jul 12, 2014
A Traveler
TW
2.0 / 5Fair
"Servizi e cibo"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Mangiato nel ristorante dell'albergo. Cibo di media qualita', prezzo di alta qualita'. Location dell'albergo motlo fuori mano rispetto al centro. Internet a pagamento in camera.
Genuine Expedia guest review
Other trip Jun 26, 2014
A Traveler
IT
4.0 / 5Excellent
"Pourrait faire encore mieux."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Magnifique hotel, neuf au designe très interessant. Chambre et service impeccables. Venus à Zurichcomme beaucoup d'autres clients pour le concert des Rolling Stones, le bar était bondé apres le concert. Pas possible de s'assoir pour prendre un verre. Nous aurions apprécié de pouvoir manger quelques choses à 23h. Plus rien n'etait proposé. Si l'allemand et l'anglais sont les langues de l'hotel, un effort pourrait etre fait pour les francophones sur demande. Manque de reactivité de l'hotel par rapport à l'evenement du jour qui se passait à moins d'un km. Dommage.
Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel
Chère Madame, Nous voulons bien vous remercier pour vos commentaires suivant de votre séjour au Sheraton Zurich Hotel. On regret beaucoup de ne pouvoir pas faciliter une agréable soirée au bar “Nuovo” du fait des nombreux clients. Nous tenons à nous excuser de cette situation exceptionnelle. Cependant, nous voudrions bien vous informer que normalement nous avons des employés francophone. On est vraiment désolé que nous ne pouvons pas vous offrir le service que vous désirez. On accepte bien vos commentaires pour améliorer notre organisation au Sheraton Zurich Hotel en particulier au bar. Nous espérons vivement que vous continuerez à nous frequenter à l'avenir et nous sommes désireux de vous offrir un service extraordinaire. Veuillez agréer, Madame, nos salutations respectueuses. SZH Team
1 night trip Jun 1, 2014
Jicé
CH
4.0 / 5Excellent
"Modernes Design"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Neu und modern eingerichtetes Haus. Leider WLAN gegen Gebühr und Zweiklassen-Gäste, preferred oder eben nicht. Ansonsten sehr angenehm und wohnlich.
Genuine Hotels.com guest review
1 night trip May 23, 2014
A Traveler
CH
5.0 / 5Outstanding
"Modernes und stylisches Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Wir genossen den Aufenthalt im Hotel - es scheint mehr ein Business-Hotel (wegen der Lage) zu sein, aber wenn man mobil ist, ist es auch ein gutes Hotel fuer Urlaub mit der Familie. Einzig waere es angebracht, wenn man "Free WiFi" haette als auch das Parking im Preis inbegriffen waere...
Genuine Hotels.com guest review
Response by Sheraton Zurich Hotel
Lieber Herr Rueegg, Vielen Dank für die Zeit die sich genommen haben um eine Bewertung hier über Ihren Aufenthalt im Sheraton Zürich Hotel zu verfassen. Es ist schön zu lesen, dass Sie Ihre Zeit bei uns im Haus genossen haben trotz der Lage in einem momentan eher noch Business orientiertem Umfeld, welches sich momentan auch noch in einer Entwicklungsphase befindet. Besten Dank auch für Ihre Rückmeldung bezüglich des Internets sowie parking. Momentan bieten wir freies WiFi bereits in den öffentlichen Bereichen unseres Hotels an, sowie an den Computer Terminals in der Lobby. Seien Sie versichert, dass das Feedback unserer Gäste sehr wichtig ist für uns, denn nur so können wir unsere Serviceleistungen nochmal besprechen und schauen wo man vielleicht noch was verändern oder verbessern kann. Wir hoffen Sie bald wieder bei uns im Haus begrüssen zu können. Herzliche Grüsse, SZH Team
2 night family trip Apr 17, 2014
Martin Rueegg
CH
3.0 / 5Good
"Wifiと朝食でトラブル対応も良くない"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
クラブシングルルームという部屋をとりました。朝食とWifiが付いているというプランでしたが、まず初日はシステムトラブルとのことでWifiが想定通りのルームナンバーとSurname(苗字)でつながらず、フロントに言うと、個別のVoucher IDとPasswordをもらいつながりました。 次の日、24時間で期限が切れたのでまた言うとまだシステムが直っていないとのことで、またVoucher対応。次の日システムが直った様子で、突然テレビがつき私の名前がWelcomeの後に書いてありました。TVはそれまで使えなかったチャンネルなどが見られるようになっていたのでこの間このサービスを受けられなかった事になります。ネットも今までルームナンバーと苗字を入れてもエラーになっていたのが、今度は次の画面に進みました。しかしそこには有料のプランを選ぶ選択肢が。フロントに言うと、Wifiは含まれていないといわれました。さんざんやりとりした挙句、エクスペディアの画面コピーをメールで送るように言われました。フロントに直接持って行って見せたのにも関わらず、メールでの送信を求められました。さらにはネットにつながっていないから送れないと言うと、フロントにならつかえるからそこでやれと。しかたなく送り、仕事へ。帰って来てから聞くともうつながる、問題ない、と言われました。そこで、結局何が問題だったのか、と聞いたところようやくそこで、今日会議をした、そこでシニアマネージャと話をした、フロントがクラブシングルにWifiが含まれていることを理解していなかったといわれました。そこまで聞いてようやくごく簡単な謝罪の言葉がでてきました。 朝食は1階で、といわれたので朝朝食に降りると朝食がプランに含まれていないいといわれました。そこでまた含まれているはずと聞くと、他のスタッフに聞いてようやく、クラブシングルは客室階と同じ階のクラブで朝食がとれると言われました。 英語もうまく話すスタッフが揃っていて感じもいいのですが、内容がこのような状態で非常に残念な気持ちになりました。
Genuine Expedia guest review
Other trip Mar 26, 2014
Duke
JP
4.0 / 5Excellent
"Alles neu, Tram direkt vor der Tür"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Aufenthalt am Wochenende; Tram fuhr in kurzen Abständen in ca. 10-15 Minuten in die City. Tolles Zimmer, grossartiges Bad, hervorragende Schallisolation. Kleiner Mangel: nach vier Wochen Hotelalter wäre allerdings staubwischen angesagt ;-) Das Frühstück für den hohen Preis von 35 Franken pro Person war recht sparsam, insbesondere verglichen mit anderen Hotels der Starwoodkette. War nicht die Schweiz das Land mit dem leckeren Käse?
Genuine Expedia guest review
Other trip Feb 17, 2014
AG
DE
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
3 night trip with friends Jan 23, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
SO
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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