Simple settings, comfortable bed and new bathroom. Cannt ask for more.Genuine Hotels.com guest review
"Grreat location near the Ferry"
I thought the room was sound, there was very little if any noise at night, and I would probably use this motel again. Very close to downtown Victoria, and to Highway 1 and Highway 17.Genuine Hotels.com guest review
Quiet, reasonable accomodations for the price. ABC Country and Denny's restaurants close. Easy access to main streets.Genuine Expedia guest review
"Very pleasant experience"
Convenient location, good room, walk to Tim Horton, very happy camper.Genuine Expedia guest review
"Better than expected"
Much better than expected, big room, comfortable bed, floor is tile like material, clean and don't smell like some carpet. Room is fresh and bed is very comfortable.Genuine Expedia guest review
Really good dealGenuine Hotels.com guest review
"Just need a place to crash? This is it."
We were just looking for a really inexpensive room for a weekend trip to Canada. The rooms were clean and neat.Genuine Hotels.com guest review
"Worst service I've ever gotten from any motel"
This place is run by a very bitter clerk/manager/owner (all one the same person)... Payment: She was to lazy to call Hotels.com so she changed my credit card upon check in. Most places pre-authorize for $25, but she charged $100. Service: We couldn't get the hair dryer to work (due to a non functioning plug, we found out later) and after I asked her, […] kindly, if she could help us with it, her Response was; "go to an other motel if you're not happy". Property: She must have some sort of deal with the city to house people out of rehab or some correctional facility. There were always people drinking beers and hanging out outside their rooms. This made us feel unsafe; they looked like meth addicts. Rooms: I understand that you get what you pay for but at least they can do a better job cleaning. Read moreGenuine Hotels.com guest review
"Find another place"
The lady at the counter was not friendly to start and room was not clean either. It had a small kitchen but not clean either. They also need update the facility. The bathroom door had a huge broken area, looked like someone punched it and was covered with plaster. I wouldn't not recommend at all.Genuine Hotels.com guest review
"What an awful hotel"
We cancelled the same day. The room was not clean, the sheets didn;t look clean. The room smelled. and the area wasn;t a very good area,. I would not recommend this hotel to anyone. the pictures on the internet were very deceiving. It does not look like the pictures they have advertising the hotel. It is run down and not desirable for a place to re […] nt. Read moreGenuine Expedia guest review
"close to town"
Room was supposed to be "renovated". It was furnished in thrift store furniture, ( tags still attached) and the renovation was shoddy. No maid service for a week, had to ask for clean towels, did not even take out the trash. Overall, just shabby.Genuine Expedia guest review
"Awful hotel. Would never recommend to my friends."
Room not cleaned. No clean towels. Filthy under the bed. No coffee or coffee pot.Genuine Expedia guest review
Response by Metro Inn We do guarantee fresh clean bedding and towels at check ins. We offer coffee pots in the room, and help yourself grounded coffee and tea bags in the office. No complains filed during the stay, so we don't know about this.
"bad customer service/ trouble with $100 deposit"
I can not recommend Metro INN at all! Even though it is a motel check in is only until 9 p.m. However, when we made our on-line booking that was not clear. As we took the late ferry from the US to VI (9:30p.m.) we arrived at the motel at midnight. A very unfriendly woman handed us several papers to sign . When I refused to sign without reading she kept […] pushing the paper towards my hand shouting sign it, sign it. As it was midnight, raining we were tired and the motel was paid already we did not see a choice, even though we already had a bad feeling about the $100 security deposit. The room was okay according furniture and maintenance but dirty and dusty. When we checked out next morning and asked about the security deposit, we were told, that it would be back on balance automatically. Weeks later we were still missing the $100. Calling did not work as either nobody answered or the phone was picked up and put aside. Hotel.com was helpful here but faced the same problems. Only after more then 5 weeks we received the money back, which was (according to the motel management) charged by accident. However, in case that would be true the motel would probably have tried to contact by mail/phone. As none of this happened I assume the charge was made on purpose. As a result I can say the experience at metro inn was the worst stay I ever had in almost 10 years of travelling US/Canada, including the most unfriendly staff I have ever met in any motel. Read moreGenuine Hotels.com guest review
Response by Metro Inn Our office hours are 9am to 9pm, special arrangement can be made if called the office for late arrival. We do need signature and credit card info for incidents before we check anyone in. We did make mistake in this case, tried the phone number to contact customer, not valid. If called during 9am to 9pm, we always picked up the phone, unless on another line. We always resolve any disputes in 24 hours. Do not recall any delays once we got the info.
"will not recommend"
I will not recommend this hotel to anyone who can afford better places. The room stinks, bathroom was not clean. They had a fridge and microwave which was not working. They didn't even cared to provide with a clean linen and bed sheets. When I asked for a receipt at checkout the lady was surprised as if she have got an electric shock. What a terrible […] stay I had. When I first entered the room, I decided to leave and move to other places despite knowing that money will not be refunded. Called a few places but they were all booked for thanksgiving!! Read moreGenuine Expedia guest review
Response by Metro Inn We do guarantee fresh clean linens and towels at check ins. We try our best to clean the rooms, all rooms have working microwave and fridge as far as we know, so far, so complains to the office as any of them not working.
Exceeded my expectation, room is a bit plain, but clean, very quiet at night,Genuine Hotels.com guest review
"Dis appointing experience"
The owner is nasty and no manners. She's terrible,,,Genuine Expedia guest review
Big, clean, and quiet, all I needed for a good night sleep.Genuine Hotels.com guest review
"Owner was extremely rude!"
Prior to checking in I called to get directions to the motel from the ferry (as this was my first trip to Victoria). The owner was rude right from the start stating that I should get a map and that she won't give me directions. She also told me that the motel closed at 9pm and because I wouldn't be there until after 11:00pm, that she will cancel my […] stay and keep my money for 1 night stay (I booked for 5 days for a school trip). She hung up on me 3 different times and kept saying 'its not my problem'. The last time I talked to her she said that I would have to pay her more money for not arriving before 9pm. I ended up getting directions from a friend and when I arrived at the motel, she tried to act like she didn't speak english and she also tried to put another charge on my credit card for $100.00 even though I had paid the full amount a week before and she had my credit card number on file. She was extremely rude..I had to threaten to call the police as she was not giving me the room key or my money back. After some time, she finally gave me my key and when I went upstairs to my room the door was wide open and the lights on inside. No one was in there, but it was very weird. The room was dirty and bare (nothing like the pics online). Coffee maker didn't work, there was no coffee in the room either. Hair in the tub, build up of dirt on the baseboards, floor and walls dirty. Everything in the room was old and worn. There was un-sanded drywall putty on walls covering holes. Read moreGenuine Expedia guest review
"This place is disgusting!"
Long story short, the staff is very rude, the room smelled like smoke, drunks and drug addicts everywhere, the door was open to our room when we checked in. This seems like the kind of place that charges by the hour and I would not be surprised rock bay is right down the road where the most of the prostitution goes on in Victoria. DO NOT STAY HERE!Genuine Hotels.com guest review
"Needs better customer service and more clean rooms"
Some of the staff was very rude and unprofessional. The floors in the rooms were dirty and my room was very cold. If you are staying in The city and you need a really cheep place regardless of how the room is, then go there. If I could go back and reserve another more expensive hotel, I would do it.Genuine Expedia guest review
The air quality stunk Furniture looked like I was in a junk room Bed pushed in corner with tragic bedding Curtains were disgusting Worst room in long time even compared to rooms in poor areas of Mexico My throat was hoarse in morning from whatever was in the air in that room Stay away!Genuine Expedia guest review
"Not to stay here"
Stuff was very rude 0 customer care Dirty utensils I booked this place because cheaper than other places but it's not worth saving $20Genuine Expedia guest review
"cheap but not recommended"
There was a bad smell... not from the room.. from the outside..and it was very annoying smell... more over there is nor carpet or tiles in the room... they need to renovate rooms..Genuine Expedia guest review
"Cheap and clean"
Decent motel; looks like they're trying to clean it up. The room was very clean, except inside the kitchen cupboards, and we were pleasantly surprised to get a complete kitchen instead of the advertised microwave and mini fridge. You'll still need to bring your own picnic supplies until they outfit the kitchens (a couple of pots and pans, Tupperware […] containers and odds of cutlery were included). Totally affordable, easy to access and the place looked fully booked. Read moreGenuine Expedia guest review
The Owners were quite odd. When I asked for a Taxi, they told me they didn't know how to get one. the room was quite shabby.Genuine Expedia guest review
We can not stay in that kind of motel any more. The wall, floor, door, curtains are in bad conditions. The owner keeps door open to prevent bad smell. When we closed the door. You can imagine how bad it is.Genuine Expedia guest review
the manager/ owner was very rude and disrespectful. When I checked in she called me a trouble maker. The room was dirty there was rotten food in the cupboards when I told the office the manager/owner informed me that sometimes the cleaning staff forgets that drawer and laughed . I asked for it to be cleaned she stated oh the cleaning staff has gone […] home for the day and I don't clean. When we checked in we checked in with a 7 week old baby and the manager/owner said to me I hope she doesn't cry all night cause we don't want to hear her. Seriously she is a baby and babies cry. The whole experience there was terrible I would never recommend this hotel to anyone. Please do not stay here unless you are use to backpacker motels and hostels. Read moreGenuine Expedia guest review
"Disappointing, but livable."
We were just needing a cheap place to stay while we were there for a concert. The room was adequate, but the bathroom door wouldn't shut properly. There was no latch, there was no screen on the window, there was no air conditioning, no coffee grounds. We had to go to the office every night to get a cup of grounds to make coffee in the morning! There […] was one plastic cup in the room and the office was closed by 9:00 at night. It seemed like most of the occupants lived there and they rented out a few rooms to help pay for the expenses. Read moreGenuine Expedia guest review
"Metro Inn - Victoria BC"
Seemed confused on the fact that I wanted to pay for my room with my debit card, but overall, wasn't a bad stay. The room itself was very large, and the kitchenette was a plus, but the lack of AC was a downer. I had no problem opening a window, but the motel wasn't far from a major highway, and the sound from the passing by busses and other vehicles […] could be heard easily from an open window. Read moreGenuine Expedia guest review
"Don't go there!"
We couldn't stay in Metro Inn, we just left and found another hotelGenuine Expedia guest review
You got what you paid for. Nothing more or less. Not very clean.Genuine Hotels.com guest review
"Very Good Value"
Convenient location, decent service, big room with comfortable bed, clean room, very good value in town.Genuine Hotels.com guest review
Hotel room was way to hot!! No air conditioning. I stayed for three nights with no maid service at all. Had to keep reusing the few towels that were supplied in the room. Sink backed up and flooded the room one night.Genuine Hotels.com guest review
terible. sink backed up and water everywhere.Genuine Hotels.com guest review
"You get what you pay for"
Is an old motel, some all tear residents will give you an idea of the place. Relatively clean, beds comfortable. Service is almost non e existing. The office opens at 9 and closes very early in the evening. It's economical and location is not bad, I will not stay there again.Genuine Hotels.com guest review
Worst hotel. bad service (if any). low and dirty quality room.Genuine Hotels.com guest review
"not recommended for any travellers"
this was a poor choice of hotels. the worst by far on our trip. the gentleman on the reception was without personality and could not answer local questions. the room was no smoking but smelt like an ashtray with lots of ash in the window tracks. We spilt something on the floor and when we wiped it up noted the floor was very dirty. It was in a converiient […] location. Read moreGenuine Hotels.com guest review
"over all its the worst hotel ever"
Dirty service is bad no house keepingGenuine Hotels.com guest review
"Don't let the price tempt you to stay here!"
The motel isn't a standard motel, but is home to long-term residents mostly sitting around in pajamas and string vests. The building is crumbling and unkempt. We didn't feel very safe overnight as we had trouble locking the window and considered sleeping in the car. Our booking was not accepted initially as they wanted us to pay before seeing the […] motel. Had we not paid, we would have found somewhere else to stay. The lady managing the place was very friendly and helpful, but others in our group dealt with a man who they said was unpleasant to them. I'd recommend only staying here as a very last resort. Read moreGenuine Expedia guest review
"Dejligt værelse i lidt triste omgivelser"
Selve hotelværelset var glimrende med parkering lige udenfor døren. I rimelig afstand til Victoria centrum, men lidt trist område. Køleskab, mikroovn og elkedel på værelset trækker op.Genuine Hotels.com guest review
Fand den Aufenthalt nicht so toll, Lage okay aber stank nach Rauch/vermodertGenuine Hotels.com guest review
"Never clean the room,nor blankets, towels,"
The room does not have air conditioning, so it was so hot inside duirng three days, I have same towels for three days. The room needed to be clean and it was not. I have a very bad expirience in Metro Inn.Genuine Hotels.com guest review
"가격이 저렴하지만 만족하기는 힘듬."
위치 좋고 저렴해서 좋았지만 시설은 별로임Genuine Hotels.com guest review
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