"need more updates to the rooms"
well first of all, I stayed when there was construction going on and the first night in the room was bad the smell of the room was strong with chemicals. I had to open the window to air it out, but it turned out ok. And the bed was a little used up, with a sag in it. I've stayed here before and it always the same.Genuine Hotels.com guest review
"Couple days off"
Hotel stay was good. Service was friendly. Right about in the middle of the shopping, restraunts area made it great.Genuine Hotels.com guest review
"Overpriced at $93"
Could do with a coffee kit, water system needs a taste filter. Would be a good at around $80. Don't take a room roadside on the second floor.Genuine Hotels.com guest review
"The Worst Ever"
Everything about this hotel is awful. It is filthy. No clean towels. The vending and ice machines were out of order. Parking was very limited. The pool was not in service. Not secure - outside doors were left unlocked. Manager did not return calls. Key cards did not work properly. Maintenance did not come to clean up flood from broken toilet. Please […] choose another hotel. Read moreGenuine Expedia guest review
very reasonable for the priceGenuine Hotels.com guest review
"An unpleasant experience .."
My husband and I first arrived to this hotel to see drug addicts loitering around the front entrance. Hotel staff was prompt in removing the problem and apologized for the inconvenience to us. The hotel staff was a little on the unusual side... No uniforms and we weren't even quite sure who was working or not. This is a non-smoking establishment however […] while my husband and I were walking down the dimly lit hallways with low ceilings and stained tiles, all we could smell was FRESH cigarette smoke, it was everywhere and was not pleasant. Upon arriving to our room we had two full size beds when the description stated we would get one king size bed. The linens looked clean and fresh however, when we entered the bathroom we were absolutely appalled! The toilet, sink and bath tub all had dirty yellow stains throughout, the caulking around the tub was moldy and there was no bath mat. The shower faucet was old and clearly had some lime build up because it wasn't spraying very effectively. The door keys rarely worked in the exterior doors which was such a pain because then we had to walk around until we found an entrance that would work. On our second day my husband had a meeting he had to attend at a hotel down the road. He quickly realized that we had an ironing board but no iron. He called the front desk and the attendant seemed a little put off that we requested one be sent to our room, she asked my husband if she was going to call house keeping or us... Really?... That Read moreGenuine Expedia guest review
The rooms was o.k. but not very clean. The hallways are confusing and have a extremely low ceilings. Staff was not engaging at all.Genuine Hotels.com guest review
"Sticks and dirty..."
My first impression was that the hotel does not have a good customer service. I had to wait to much to get my room. When I was walking to the room, the carpet or sometime else sticks really bad. I was waiting for something worse in the room but no, my room looked clean and did not smell. The location is awesome. I was super close to the mall, shopping, […] night life and the market. Read moreGenuine Hotels.com guest review
"Very close to train station"
This is definitely not a 5 star hotel (think well equipped college dorm) but very comfortable. Staff very friendly and helpful and within walking distance to train station. Nice restaurant across street.Genuine Expedia guest review
"Low price-LOW QUALITY"
Upgrade to the hotel has begun-new carpet & paint. Mattress is terrible - NO BOX SPRING just a plywood base on a bed frame.Genuine Expedia guest review
"staff was un attentive"
seemed as if they were not ready for guest rooms were not set up, going through some type of remodel, an were not very informative?Genuine Expedia guest review
"NEVER ! DON'T ! LAST CHOICE"
Smells, as soon as we checked into the room someone knocked at our door and asked if we were smoking. I mean just walked into the room. Strange and airy about that. Tub couldn't drain so they moved us next door, tub didn't have a stopper. Stinks and very uncomfortable, like we would pick up a disease or bed bugs.Genuine Expedia guest review
"request the third street side if staying here"
we were located on the second floor if you stay on the 3rd street side, only it's really the ground level for fourth street. Had to listen to tuner cars racing by the window mixed in with the drunks walking by the window and yelling in the middle of the night.Genuine Hotels.com guest review
it was alright. No free breakfast though. The room we got had bathroom tab filled with water. But other than that, it was OK.Genuine Expedia guest review
"Ha seen it's better days, but upgrades underway."
Stayed 3 times as we passed through and traveled to various places in Alaska. The first of these: the room was on the ground floor, no screen on the window, no lock on the window, the security device was broken off the door, and the safe was locked open. 3 approaches to staff at front desk did not get safe unlocked, so we had to lug our valuables with […] us for two days. Other two times facilities were fine. Not great, but at least OK. It may have seemed better than it actually was, in view of my lowered expectations. HOWEVER, the morning coffee/bar lady was great and accommodating, and I heard great blues music from what appeared to be a band called "Blues Jam." Every Tuesday night. Catch them if you can. Read moreGenuine Expedia guest review
Worst stay ever ... mattresses were everywhere as though they had an infestation or something. Not worth the money.Genuine Hotels.com guest review
"Not so great"
So I thought paying a little extra for a hotel downtown would mean its a nicer hotel, I was greatly mistaken. People straight live in this hotel so you have a lot of people hanging out in the hallways/bags of trash. The room was nice but the only reason I give it such a poor rating is because of where it was located (and house keeping never came in […] to clean the room on our 3 day stay.) So this hotel is 2 stories, but it streches out for 2.5 blocks and what do you know, we happen to get the last room in the hotel, which according to my pace counter I have on my phone is 1/4 mile from the hotel lobby to where our room was. This wouldn't have been so bad but our keys did not work in any out of the outside doors so we had to walk this 1/4 mile multiple times a day, which was a great workout but I was here on vacation, not to workout. Read moreGenuine Hotels.com guest review
"One trip wonder"
They were in the process of replacing mattresses in many of the rooms, however the front desk had no idea which rooms were available or not upon our arrival. Very dated and dark. Key card would open other random rooms, deadbolt on door broken, and safety latch would not engage.Genuine Hotels.com guest review
For starters, the bathroom door had been removed from the room. Bare in mind the room was a double. The a/c unit didn't work. In fact, the inter parts to the unit had been removed so the hotel had to have been aware the unit did not work. The curtains had multiple cigarette burns in them and room smelled nasty. The night stand had spilled soda on it […] that had not been cleaned up for a while. And lastly, you had to practically pull the door through the frame to get the lock to work at all. This was a Must due to the fact tht the latch had been removed. Oh and I almost forgot. The hotel is located right by the shipping yard. Starting about 4am, every ship that enters the yard blows is horn which could wake the dead. So as long as you don't mind using the restroom with others watching, dirty rooms, doors that won't lock, sleeping with no a/c or heat, and waking up at 4am, i would say the lofts are perfect. Read moreGenuine Hotels.com guest review
I stayed 1 just one night before continue my trip but definitely is not a hotel where stay again noto even for one night. It's under remodelation but there is no sign about it and nobody advice about it. It smells horrible, they took out the carpet, the corridor is so dark and cripy. I felt insecure in this place. The hotel needs restoration... oh yes […] but they must advice the guest about it and do it in a professional matter. Again not a good experience! !!!! Read moreGenuine Hotels.com guest review
Our first room was next to the smoking exit, so the outer door opened and closed all night, with people talking very loudly. The tub mat was disgusting, toilet was running (fixed 3 hours later), one "sealed" plastic cup had water in it. They were nice about changing rooms. Second room had 1 chair, we asked for a second one and in 3 days, never got one. […] One bed was not made up properly (the blanket was bunched at the end, not even on bed but under bedspread), had not been vacuumed. The hotel was replacing carpet and painting, we were not told about this at check-in. Came back to room, with wet paint signs, carpet went into the night, outside our door. We then changed hotels. Read moreGenuine Hotels.com guest review
"Good place not fancy"
Need more staff room not cleanedGenuine Hotels.com guest review
I arrived in mid afternoon and had to wait for about an hour to check into a room. After checking in I went to the room and noticed that the rug in that room was dirty with grass and dirt. The bathroom floor was also very dirty! I had informed the front desk about the dirty floors but all during my stay it stayed dirty! My room was not serviced by the […] maid one of the days I was there and I had to call the front desk five times to request clean towels. it took over 15 hours to receive the towels. Read moreGenuine Expedia guest review
this was the worst hotel stay i have had in my 20 years of travelling. the manager was not available to repsond to my concerns. my biggest problem with the hotel was the cleaning of the rooms. my room was not serviced in the 5 days i was there and everytime i questioned the front desk staff they said they would send someone up and by the time someone […] came it was 900 pm. I have never seen a hotel clean room so late at night. Read moreGenuine Hotels.com guest review
"Suitable for the price"
I will admit that after reading several of the review comments before I visited this hotel, I was quite skeptical. But, after checking in, I was pleasantly surprised. Good location within walking distance of several downtown businesses, restaurants, and shopping center. Good food from the hotel kitchen, good band on Tuesday evening, and overall decent […] atmosphere. Read moreGenuine Expedia guest review
"Worst hotel in many a stay."
Arrived early morning expecting just a few hours sleep before an early train to find someone already in our assigned room, 3rd floor room with elevator and air conditioning not working, one towel, disgusting bathroom, non-apologetic staff. Girlfriend called it the "Hotel from Hell": good description! Advice: pay the money to stay at a decent hotel!Genuine Expedia guest review
"room was scarie bad"
no soap,carpet so dirty had to wear shoes all the time, holes in curtins yada yadaGenuine Expedia guest review
"rm had no iron or ironing board, no hangers filthy"
very filthy, spent more time trying to get room clesned upGenuine Expedia guest review
"Hotel in poor shape, but well located"
We used this hotel for three separate one night stays between other travels in Alaska. The hotel was under renovation and in quite poor condition when we stayed there. Carpets in the rooms were damp and smelly, new carpet was being ripped out and pounded in late at night. The windows and walls are poorly insulated, so we heard everything happening on […] the street outside the window and in the rooms next door. Read moreGenuine Expedia guest review
The beds did not have fresh sheets. Found someone elses' socks in the sheets. :( They did not come to clean the room till 6pm :( They had a fire in the laundry room that forced everyone out of the hotel until cleraed by Anchorage Fire Department. Parking isn't the greatest either. What else do you want me to say?Genuine Hotels.com guest review
"Exceptional helpful staff"
I booked the wrong night and showed up the night I had intended to stay. I realized at the hotel desk on check in and I was freaking out but the hotel staff gave me a room despite my mistake and I am so grateful to them! I will highly recommend this place to ANYONE and EVERYONE.Genuine Expedia guest review
"Run down dump."
First room had bullet holes in the window and torn sheets. Second room had a bathroom door that looked like an Olympic athlete had been locked inside--it had holes kicked and punched in it. Third room was by the smokers lounge outside and was heavily used. Our "non smoking room" smelled like smoke non-stop. We didn't receive maid service the entire […] time we stayed. When I asked about it, we were told they'd send more soap. Seriously. The worst place I've ever stayed. Makes The Shining look like Shagra-la. Read moreGenuine Expedia guest review
"Smelly worn-out rooms"
Our room smelled terrible and was dirty. Overall hotel worn-out. Stay away.Genuine Expedia guest review
Just go somewhere else. The whole place is in "renevation" and smells like fish. First room was essentially on the other side of the world (3 huge wings) and I had possibly the most disgusting hotel room I could have imagined. Asked to switch to something more like what they advertise in their pictures, and they moved me to the same wing but a slightly […] nicer room. Beds had one blanket on it, mildew everywhere, and the tvs are from the 60's. WAY overpriced for the quality you are getting. Spend the extra money and go to the Sheraton or the Hilton down the road, you won't regret it. Read moreGenuine Hotels.com guest review
We waited over 2 hours to get our room (which we had a reservation for). The smell once we got in was almost unbearable. If it hadn't been 1am we would have left, but we were so exhausted from travel that we just had to crash there. The location is great, but I wouldn't recommend this hotel to anyone ever. It was disgusting.Genuine Hotels.com guest review
"Too expensive for a nasty room."
The new owner & her son were very nice, and running the front desk. The room is far worse than the most dilapidated Motel 6, only it's $179 a night. This is a huge hotel, but has been run down and the room we had should NEVER have been rented. Don't pay more than $50 bucks...if you're desperate.Genuine Expedia guest review
Older hotel, downtown. Nothing exciting but not bad. If you are looking for a Hilton or Sheraton, then go to those, this is not it. If you are looking more for a clean place to sleep and are not focused on the "experience," then this is just fine. Has air conditioning (yes it can get muggy in Alaska sometimes). Limited parking, but free if you get a […] spot. Easy downtown walking and shopping. Close to Iditarod Start and Fur Rondy in the winter time, Farmers Market in the summer. Read moreGenuine Expedia guest review
"Old and Run down"
This is a very old hotel that is very tired. The hallways smelled. The hall to the room was very very very long with no carts available. Staff were very friendly and helpful. Room was OK but very old furnishings. Overpriced for what you got.Genuine Expedia guest review
"Call to make sure!"
This Hotel claims to have a pool and I believe the nightly rate was more because of this, However when I asked about the pool they told me it was under renovations. While exploring the place I saw from the windows that the pool is now a storage place, ironing broads, lamps , mattresses, doors and other things where in the pool room now. I wish I would […] have call ahead of time to find out. The room was not bad, the beds were comfy. They were laying carpet in the hallway and we had to climb over it to get into our room the 3 nights we stayed. The staff was very helpful and pleasant. Read moreGenuine Expedia guest review
"Close to Ship Creek and restaurants!"
Extremely courteous front desk. Stored our luggage and fish in freezer while we fished. Great location to fish at the Ship Creek. Perfect for us!Genuine Hotels.com guest review
This hotel is in a good location, and if that's what you're looking for then it's fine. It is old and dirty. Numerous guests had problems with key cards working. This could all have been overlooked if the staff was nice, but they weren't. They acted very put out by everyone. I won't stay here again. Spend a bit more and be happy.Genuine Expedia guest review
Not a hotel in which I would put my family.Genuine Hotels.com guest review
Pitiful excuse for a hotel. Unresponsive staff. False advertising.Genuine Expedia guest review
"Don't stay unless desperate."
The hotel is undergoing renovation and really a mess. Desk staff failed to inform us at check in that front parking lot belonged to city and we assumed it belonged to hotel. We got a parking ticket so what we saved by staying at this dump was lost in fines. Not at all happy with service or facility - don't go unless you have NO other choice.Genuine Expedia guest review
"Good location, nice room but shady characters"
When we arrived the room had trash left in it and dirty towels in the bathroom. We had to ask for towels twice and being that the room was on the second floor near the laundry room I just got my own towels. The room was never done out second day. We came back at 7 pm to a dirty room. A young girl on the third floor pointed out to me that people were […] sleeping in the hallway upstairs and she was scared. I did go upstairs to see the sketchy guy sleeping in his clothes in the hallway. Seems like many undesirables live in the hotel as you can see their jalopies in the parking lot. Oh, the internet never worked. If I paid 70 and not 170 a night all this would be expected but for that price one should expect a better atmosphere than a welfare hotel or DNC convention. Read moreGenuine Expedia guest review
"No other option"
We stayed this hotel because we could not get a room at other hotels in downtown on our first day in Anchorage. It was very pricey and conditions were very bad. The worst part was that the room and hallway smelled horrible. Luckily, we moved to another hotel from our second night. We will not recommend this hotel if you expect average service and conditions […] in other cities. Read moreGenuine Hotels.com guest review
"DO NOT stay hear..unless your desperate"
The bathrooms had not been cleaned and the carpet was very stained.Genuine Expedia guest review
Completely filthy. Bathroom unacceptable.Genuine Hotels.com guest review
"Run down hotel in downtown Anchorage"
When I booked my reservation 3 months ago I had written in the notes section that I wanted a quiet room on the top floor. I also called 2 more times to confirm that I would get what I had requested. Upon arrival at the hotel at 2am I was directed to a room on the 2nd floor, not the 3rd, and the room wasn't even made!!! The receptionist ran back to the […] reception and gave me the key to another room. The room looked cheap, a light bulb was missing, the toilet role holder was broken and the cleanliness of the room was iffy. Next morning I complained about the room and when I asked why I didn't get the room I requested 3 months ago I was met with a bewildered look. I finally got a room on the 3rd floor with a prime view on the giant trash bin in the parking lot. I had to come back to the reception repeatedly to have my card re-magnetized and the young girls at the reception seemed generally uninterested in helping out and had poor phone manners. Every day when I left the hotel the trash would pile up in the trash-bins in various hallways. On the second day, I informed the front desk that housekeeping could clean my room, and when I got back at 5pm my room still wasn't made. 2 housekeeping girls walked by and quickly straightened my bed. My bathroom never got cleaned and I had to ask for a fresh towel. When I complained to the 2 managers, Charmaine & Antoinette, they seemed genuinely bothered and apologetic! Both of them tried to remedy the situation as best as they could Read moreGenuine Expedia guest review
"Dreadful-don't go there"
We arrived at this scruffy dingy hotel at 10-20 p m having paid #150 approx many months ago for a twin-bedded room. There was no one on the reception desk and a queue had formed. When the receptionist arrived she explained that she had only a double room and it was Expedia's fault for forwarding the wrong info. Although we had the paperwork stating […] we required a twin room the hotel said they had none left and offered us a roll-up bed. We went up to the double room and after an hour of phone calls to the desk we finally settled for an extra mattress on the floor taken from an unclean room plus vouchers for comp.breakfasts. Our room was fairly clean but the sheets were crumpled and unwashed. There was only one sheet for the spare mattress and we ended up making that up just before midnight.. This hotel should not be recommended to anyone. Read moreGenuine Hotels.com guest review
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