"I may return"
My stay was ok, when I called and made the reservation I was specific about finding a hotel with a hot tub. When I arrived at the hotel I was told the hot tub was not working and would not be working for a few days, I wish I was told this during my booking as I would have chose a different location. I also requested an 0800a.m. wake up call and received […] my wake up call two hours early at 0600am. Aside from these small matters of inconvienence the hotel staff were pleasant and the room was nice and comfortable. Read moreGenuine Hotels.com guest review
"Two week stay"
03/27/14 Myles R Bentley
Hotel is nicely situated with a restaurant close by. Hotel has poorly maintained exits and parking lot was so slippery that people were falling daily. Good hot continental breakfast and soup at night.
"Great for family"
01/29/14 nikkijw Cold Lake
I stayed two nights. Great hotel, friendly service. The room was clean and fairly modern. The duvet covers are a slippery material, soooo they are always sliding off. I found we fought with it both nights. But other than that, overall pretty good :).
"Unbelievably Bad and Over Priced"
12/03/13 Marcia B Penticton, Canada
We stayed here for 2 weeks while on business. The first room we stayed in had a cover on the bed that smelled so bad of BO I could not sleep and had to throw it off of the bed. the second room we stayed in the comforter was so lumpy and old that it hurt your body to lay on it. The toiled leaked fecies out the bottom back and rocked when you used it in the first room. The house cleaning staff tried to do as little as possible to refresh your room so that they were in and out. The front entrance which was tiled sat until we asked for them to clean it as it had become very dirty by us taking our soiled boots off so that we would not dirty the carpet. However because it was not cleaned the dirt eventually tracked onto the carpet when you would use the bathroom. My husband and I were not refreshed with soap, shampoo, toilet paper or coffee/tea/hot chocolate each day. We would have to look and see what was left (if anything was left) and then go to the front desk to ask for it. We were given one small soap and a shampoo (occassionally) and when I went to the front desk to get some when it was not left they stated that the house cleaning staff reported that we were using too many ammenities. This was unbelievable and insulting to say the least. We shared a shampoo between the two of us and a small soap (not that large bath soap that you are usually left). I thought these things were replaced each day at a hotel....at least they always have been in the other hotels that I have stayed at. One day I was in the room and the housekeeper came. She said do you require me to clean and I said yes. When she went to leave I asked her if she gave us more toilet paper as the roll was about to run out. She said do you need more? I said yes we are about to run out. She left and did not give us another roll so sure enough we ran out and I had to go to the front desk for another roll. The second week we stayed in another room as I would not stay int he one with the toilet leaking and we experienced the same treatment again. I could not believe how badly the staff treats you or the excuses that they make when you have a complaint about how the room is being cleaned. It is irresponsible and unacceptable. The complimentary breakfast is badly done. The food is spread out in a buffet and is absolutely cold. They water down the juices (orange and cranberry). The one loaf of bread was 5 days out of date and was put out for us to make toast. You had to constantly beg for a coffee and then beg again for a refill. The fruit was apparent that it was the same fruit that they had put out the days before. I would take a coffee back to my room in the morning with my peice of toast or what ever I had not finished so that I could nibble on it while getting ready for my day and I was stopped after a week and told that I was not allowed to do this! Excuse me!!! Other hotels that we have stayed at which included breakfast there were days that we would take the breakfast back to the room just to relax and eat in the comfort of silence. We asked if the kitchen would microwave our drink which was cold when we arrived back at the hotel and they said "no". The rooms have no microwave. Also the breakfast consists of the same thing every day and since it is not a huge selection it grows tiresome after the same thing everyday as does the fighting with the staff for a cup of coffee. The dishes are almost always dirty and very noticeably so which requires you to pick through them to get a clean on. The staff giggles behind you back and talks badly about people. When at the front desk I over heard the reception yelling "are you kidding me" into the phone because someone had called from their room and was talking loudly. The staff at this hotel needs a lesson in customer service! We stay in a lot of nice hotels who offer much more for less of a price than what we paid to stay here. If you actually ate in the restaurant the food is bad and the price is unreasonable for what you get. Go to Lou Lou's for dinner a way better choice and great service from friendly people. The rooms were horrible and dated even the upgraded rooms, the place was dirty and the atmosphere was anything but friendly. This is the last time we ever stay here again.
"Best choice in Slave Lake"
08/27/13 Melody211 Edmonton, Canada
I stayed at the Lakeview Inn & Suites in Slave Lake for 4 nights in August 2013. The room was clean, comfortable and functional. Like Shawn H, the room was as hot as a sauna when I first checked in, but after adjusting the A/C controls, it cooled off to a comfortable temperature within an hour. A couple of things about this hotel really impress me. First, the complementary breakfast is quite expansive and there are lots of options to choose from - fresh fruit, hot eggs and sausages, breakfast sandwiches, strudels. Complementary hot soup is also offered in the afternoons between 4 and 8 p.m. I mentioned to the front desk staff the first night of my stay that the business center's printer toner was running low. The next day, the toner was replaced and the printer worked perfectly. I appreciated the efficiency and speed at which the staff addressed my complaint. The hotel has a standard fitness centre with a treadmill, elliptical trainer, stationary bike and weight machine. All were functioning properly. The hot tub, however, was out of service (and looked like it had been that way for many moons). I will also mention that the exterior of this hotel could use some work. The landscaping requires some TLC and the parking lot has a number of smart-car sized potholes. This hotel remains my number 1 choice in Slave Lake.
"Over priced and over rated"
08/21/13 Shawn H Rimbey, Alberta, Canada
In a nutshell, the room was nice but it was 110 above when I arrived. The ac didn't work great and was very loud, maybe partially broken. Room didn't cool off until about 5am, so sleep wasn't great and earplugs didn't help with how loud the ac unit was. The staff didn't really care. Essentially it cost me $193.00 dollars to listen to a loud ac unit alnight.
"Revisit to Slave Lake - 2 Years Later."
07/11/13 cbcaper47 Port Hawkesbury, Canada
We are all Red Cross volunteers that worked on the disaster operations about 2 year ago. We contacted the hotel to see if we could get a special rate because of the purpose of our visit. We were pleasantly surprised that the Emily, the GM honored us with a hotel room for the night. We had a great visit with the Branch Coordinator with the Red Cross office in Slave Lake and a chance to tour and see the recovery operations. The room was clean and the beds were comfortable. Breakfast was great. Most of all we still appreciate the hotel staff and manager for the hospitality during our stay at the hotel.
"Business Trip Review"
03/06/13 Traveling_Tash Toronto, Canada
On past business trips to Slave Lake, I’ve always stayed at the Holiday Inn, however due to the last minute nature of this visit, the hotel was fully booked. After looking at the Tripadvisor reviews, I decided to try out the Lakeview Inn (over the Super 8). Booking online was easy and the cost was average. The hotel is the first one you come across when coming into the city, however it is a little way out from the main roads, so I would recommend having a vehicle if you stay here. Upon check-in, I discovered that they had put me into a smoking room (they still have those?!?) although I had specifically selected ‘non-smoking’ when booking. The staff was quick to try and solve the problem, and moved me into another room without much fuss. The front desk clerk was very nice and pleasant, however as English was not her first language, there was a miscommunication when I asked for a restaurant recommendation in the area. I eventually just went and did a tripadvisor search to find what I was looking for. Wifi worked well. There is no business center and the ‘guest computer’ was broken while I was there. The staff was very helpful in getting a document printed for me at no cost. Room was nice, and was actually very large. I was put into a “Business Suite” so I had an entire office addition to the room. The bed was comfortable, and the bathroom was basic. Overall, it’s a nice, basic hotel. Did not use the gym or hot tub.
02/04/13 brittanyncomet Edmonton, Canada
I stayed here May 2012 for work for 3 nights. It was a wonderful stay, great staff, spacious clean room, lots of hot water, decent internet (LAN, didnt try wifi). Checked-in in the evening, unfortunately they overbooked the normal rooms, and one of us had to play musical rooms. I had a two queens room. Comfortable enough bed, very nice clean bathroom. The hotel was rather new, rebuilt after the fires. The hotel had free popcorn bags, cookies and soup(in the evenings), it was a real treat to get a fast quick tasty and free meal. The hotel is on the "far edge" of town, but still no more than 5 minutes to restaurants. The breakfast is good, sausages, eggs, bread, yogurt, fruit, cereal, juice, milk, etc. The eating area is kind of small, but we never had to wait for a table around 7:30am. I'd recommend the hotel and would definitely stay here again.
"Nice, new, friendly and clean"
08/07/12 FreddySmith Alberta
Room was nice, staff friendly and helpful. Internet service was good. Nice plus is the fact that the room where brekfast and evening soup is served is actually open all the time - so you can get fruit, juice, cereal whenever you'd like. I was disappointed by the limited hot tub hours, though.
05/28/12 thecal2 Leduc, Alberta, Canada
My husband & I stayed here in 2010 during the Sawfest Music Festival in Slave Lake a special rate for music festival. Free breakfast with fresh cooked eggs & bacon, wonderful waffles, just about anything you could think of in a great dinning area.Soup & fresh rolls for lunch & Wed. night is pizza night. Left overs are quickly wrapped then put in fridge for hungry guests. Free internet, free movies with micro-wave popcorn, a fresh fruit bowl & candy bowl. The best workers in a clean hotel. The only bad thing was the hot-tub was out of order, but we had the honeymoon suite with our own big tub in our room. Comfy beds too. The hotel survived the Slave Lake fires in 2011.
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