"30 minutes for checking out."
Everything OK but I do not recommend to use the option "pay at the hotel", because they don't know how to handle it. First, they game a much higher rate and then, it took me half an hour to check out, and I arrived late at the airport.Genuine Hotels.com guest review
"Nice rooms but 'spotty' service"
Nice, clean, comfortable apartment-style rooms in the walkable neighborhood surrounding the WTC in Mexico City. Service was 'spotty' at best, my room didn't get cleaned one day and the front desk staff appeared new or untrained. They even had trouble with normal things like check out and the credit card machine.Genuine Hotels.com guest review
Response by Pennsylvania Suites Dear: Thank you for taking the time to tell us why our service failed to meet your expectations. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company next time that you will vist Pennsylvania Suites H & B I will assist you and preventing it from happening again. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future. Sincerely, Marco Cesar Pennsylvania Suites H & B
"Buena ubicación y habitaciones, pobre desayuno"
Pros: buena ubicación, habitaciones espaciosas y confortables, buena relación precio-calidad, buen gimnasio. Contras: el desayuno es bastante pobre, el servicio no es 24h como el de un hotel; tuve un problema con internet y tuve que esperar al día siguiente para que llegara el técnico.Genuine Hotels.com guest review
"Excelente lugar y muy bonito."
Muy buena, solo un poco ruidoso en algunos momentos por los aviones y solo permiten entrar un auto en el garage aun cuando seas huesped me parece que deberían permitir el acceso al menos a dos pues en un viaje de negocios suele suceder esto.Genuine Hotels.com guest review
Almohadas malas desayuno x. Por lo demás sin comentarios muy buen servicioGenuine Hotels.com guest review
"hotel yes, expedia no. change booking 3x bad price"
we rented the hotel to be close to a trade show where we had a booth at the World Trade Center. we got up early and returned late. The room was always nicely cleaned when we returned at night. The kitchen accomodations were fine and supplied with silverware, plates, cups, and cooking utensils.Genuine Expedia guest review
Response by Pennsylvania Suites Dear: We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your comment. Sincerely, Marco Cesar Dorantes H Pennsylvania Suites H & B
"Hotel pequeño, muy bien ubicado, tranquilo."
Son 32 habitaciones, muy cómodas, amplias, decoradas con muy buen gusto. El personal muy amable y atento a servir. Nuevo (marzo 2013).Genuine Expedia guest review
Response by Pennsylvania Suites Dear Mr. Eduardo: We appreciate your recent comment. We value your trust in our company, and we will do our best the next time that you visit Pennsylvania Suites H & B. Thanks again. If you have any questions, please don’t hesitate to call me. Sincerely, Marco Cesar Pennsylvania Suites H & B
"No me pude bañar"
lLegue a hospedarme el día jueves 5 de agosto por la noche, porque tenía una cita en el Infonavit a las 8:30 de la mañana siguiente. De entrada el hotel me pareció bastante agradable, limpio y de un bonito diseño. La decepción vino al día siguiente en la que al levantarme para bañarme, con el tiempo calculado para mi cita, me encuentro con que no hay […] agua. Dentro de la habitación no había un instructivo o señalamiento para llamar a la recepción e informarme porque no había agua, por lo que me fue preciso vestirme para bajar a la recepción y reclamar la falta de agua, a lo que el encargado en turno solo me contesto que estaban trabajando en ello, que le diera 5 minutos. volví a mi cuarto y espere 10 minutos y ya con el número para comunicarme a recepción, llame y ahora me indican que no hay agua en toda la colonia y que la que había en cisternas del hotel se había agotado con los que se bañaron más temprano. Al preguntar que estaban haciendo para resolverlo, me indican que van rellenar las cisternas y que ello demoraría 20 minutos más. Ante esta situación, no me quedo más remedio que terminar de vestirme e irme a mi cita sin bañar. Increíble que un hotel de esta categoría, no tome previsiones para resolver un problema de esta naturaleza. Read moreGenuine Expedia guest review
We stayed in a suite which had a balcony spanning all rooms and overlooking a beautiful living wall of plants, stunning. The facilities where top class, self service breakfast was fresh and delicious. The gym was well equipped. Lots of great nearby restaraunts and a lively park made our staymorabke . Will definitely return .
"Home away from Home"
11/29/14 VascoQueiros Lisbon, Portugal
We discovered Pennsylvania Suites by pure chance and have been using it as the mandatory hotel for all our employees for all of 2014. The staff are courteous, kind, helpful and fun. The rooms are have always been clean and maintained. Any and all hiccups have always been dealt with swiftly by Jose Manuel and Ana. Lucia, Anaid and David always make the start and end of the working day a happy one, no matter what mood I am in. Norma, Magda, Margarita, Paty, Lupita and Alejandra are excellent support staff - chatty, friendly, helpful and good at their job. After 9 months of to and fro travel, PS is home away from home! Thanks all!
"Vertical Garden is a perk"
10/28/14 jwadem Bogota, Colombia
I stayed for two nights, but the design of this location definitely is for longer stays (serviced apartments). The included breakfast was low quality. The suite was amply sized and comfortable. I had some trouble with the Internet connection and hot water, both of which temporarily ceased to function during my stay. The vertical garden is a unique touch, and I found it to be a very nice view, especially compared to the usual city hotel views of busy streets, other buildings, etc.
"It's not a cliche, but is your Home Away from Home"
10/24/14 Oscar T Guadalajara
Classy, well located suites in Mexico City. Stayed for the whole week and the house-like feautures helped me make my sefl comfortable the whole time. The staff is friendly and even memorize your room number. Perhaps you should always ask for your keycard to be re-programmed every time you get back to your room (very sensible ones) except from that, no reasons not come back.
08/18/14 ryotosan Palo Alto, California
We stayed at Pennsylvania Suites for a week in a Junior Suite. Very spacious two-bedroom, two bathroom layout with fully equipped kitchen. The hotel is clean, quiet, and comfortable. The staff are friendly and helpful. The location is fantastic -- centrally located in the attractive and safe Napoles neighbourhood, with easy access to key areas in the city. For anyone with kids, the city's best playground (and we've been to most of them) is located half a block down.
"Big and comfortable suites"
04/05/14 adieball Berlin, Germany
I stayed in the Pennsylvania suites for 1 week and apart from what the others mentiones (wifi sometimes doesn't work), it's absolutely perfect. The vertical lawn is nice to see, the coffee shop in the same building great to get a quick cappuccino (although Starbucks is just around the corner - basically each and every corner in Mexico City). You do hear the planes fly over the hotel , but you do this in plenty of other hotels too as they cross the city during approach. I haven't tested the breakfast (didn't even know it was included) The rooms are big, comfortable and the cleaning service does a very good job. Best thing: My flight was at 7pm at the evening and I asked the front desk when I have to leave the room. He just asked me which flight I have and after I mentioned it he made a "I know the problem" smile, quickly checked his booking system and then just said: You can check out whenever you want! - No extra cost, nothing. Great!
"Suites stay in Pennsylvania"
01/30/14 naveenp_23 Mexico City, Mexico
The Suites are very nice. Vertical lawn side rooms are very attractive.. Service is good, you will get a free breakfast. Downside is sometimes Wifi dont work. you dont have much options in the breakfast.
"Big very comfortable rooms"
01/16/14 DerkPaul Calonge, Spain
Rooms are apartments. Very big, very well utilized. You dont hear your neighbours, you can cook if you want, comfortable living room. The internet is not always stable and planes are flying over the hotel, so that took me 1 day before i got adjusted to that.
"Excellent place to stay"
01/15/14 Simon L Guangzhou, China
I stayed at Pennsylvania Suites for 3 weeks in September. The room was big and with a separate kitchen, so I could buy food from a supermarket nearby and cook by myself. The staff was friendly and helpful, although not all of them can speak English. I could take 10 minutes walk to go to the nearest Metro Bus station for the public transport, or ask the staff to help call a taxi. I would come back here again.
The moment we arrived at Pennsylvania Suites we were greeted with a warm and friendly hello from Carlos and this exchange really set the level of service throughout our stay. The room was large with a fantastic layout. While we didn't utilise the kitchen amenities, we did use the fridge to keep our beer cold! There was a beautiful large balcony that overlooked a large wall of greenery, which we felt was a great getaway from the hustle of the streets. Sitting on our balcony we could hardly hear the noise of the busy street so close by. The hotel was very accessible with a short walk to the metro station (10 minutes) or an ever shorter walk to the bus station (4 minutes). We found that public transport was the best way to get around the city, while it was crowded at times, it definitely moved faster than a taxi! We found the hotel staff, especially Carlos, to be very generous and going out of there way to assist us. This included Carlos ordering and picking up food for us a midnight because we were hungry! I would highly recommend staying at Pennsylvania Suites!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )