All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
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Pennsylvania 127, Colonia Napoles, Mexico City, DF, 03810, Mexico, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 17 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.0
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.5
4.0 / 5Excellent
great stay, great location
Genuine Hotels.com guest review
2 night business trip Jul 17, 2015
Cristian
US
5.0 / 5Outstanding
"Nice and worse for the money"
Excellent stay, staff very friendly and reactive to customer needs. excellent hotel and well designed. close to everything , mall, restaurants and cafes bars that have good food and drinks. there is a starbuc at the corner and a xoffe shop wher eu can have good lunch and breakfeast down to the hotel. perfect. will recommend it and will come back for my next stay.
Genuine Hotels.com guest review
5 night business trip May 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Everything excellent"
very professional staff, friendly and always willing to answer questions.
Genuine Expedia guest review
Other trip Apr 29, 2015
Gregorio
US
4.0 / 5Excellent
"Nice Hotel. Very spacious clean rooms. Good Locati"
Travelling to Mexico on Business. Lovely to come back to this spacious comfortable hotel after a long day
Genuine Expedia guest review
Other trip Mar 22, 2015
Simon
US
3.0 / 5Good
"30 minutes for checking out."
Everything OK but I do not recommend to use the option "pay at the hotel", because they don't know how to handle it. First, they game a much higher rate and then, it took me half an hour to check out, and I arrived late at the airport.
Genuine Hotels.com guest review
3 night business trip May 6, 2014
German
US
3.0 / 5Good
"Nice rooms but 'spotty' service"
Nice, clean, comfortable apartment-style rooms in the walkable neighborhood surrounding the WTC in Mexico City. Service was 'spotty' at best, my room didn't get cleaned one day and the front desk staff appeared new or untrained. They even had trouble with normal things like check out and the credit card machine.
Genuine Hotels.com guest review
Response by Pennsylvania Suites
Dear: Thank you for taking the time to tell us why our service failed to meet your expectations. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company next time that you will vist Pennsylvania Suites H & B I will assist you and preventing it from happening again. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future. Sincerely, Marco Cesar Pennsylvania Suites H & B
2 night business trip Sep 11, 2013
Business Traveler
US

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Muy agradable sorpresa"
Me gusto mucho el concepto, muy comodo, bien ubicado. Bonito.
Genuine Hotels.com guest review
2 night business trip Aug 5, 2015
A Traveler
MX
5.0 / 5Outstanding
"Magníficas Suites"
Excelente opción de hospedaje. Encontré un tesoro!
Genuine Hotels.com guest review
1 night business trip Jun 24, 2015
LAURA SANDRA
MX
5.0 / 5Outstanding
"Buena opción de hotel"
Es una muy buena opción para un fin de semana en pareja o bien, un viaje de negocios.
Genuine Expedia guest review
Other trip Feb 16, 2015
Edbuge
MX
4.0 / 5Excellent
"Buena ubicación y habitaciones, pobre desayuno"
Pros: buena ubicación, habitaciones espaciosas y confortables, buena relación precio-calidad, buen gimnasio. Contras: el desayuno es bastante pobre, el servicio no es 24h como el de un hotel; tuve un problema con internet y tuve que esperar al día siguiente para que llegara el técnico.
Genuine Hotels.com guest review
5 night business trip Apr 20, 2014
Juan
CO
4.0 / 5Excellent
"Excelente lugar y muy bonito."
Muy buena, solo un poco ruidoso en algunos momentos por los aviones y solo permiten entrar un auto en el garage aun cuando seas huesped me parece que deberían permitir el acceso al menos a dos pues en un viaje de negocios suele suceder esto.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2013
A Traveler
MX
5.0 / 5Outstanding
"Pennsylvania suites"
Almohadas malas desayuno x. Por lo demás sin comentarios muy buen servicio
Genuine Hotels.com guest review
5 night business trip Oct 26, 2013
A Traveler
MX
5.0 / 5Outstanding
"hotel yes, expedia no. change booking 3x bad price"
we rented the hotel to be close to a trade show where we had a booth at the World Trade Center. we got up early and returned late. The room was always nicely cleaned when we returned at night. The kitchen accomodations were fine and supplied with silverware, plates, cups, and cooking utensils.
Genuine Expedia guest review
Response by Pennsylvania Suites
Dear: We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your comment. Sincerely, Marco Cesar Dorantes H Pennsylvania Suites H & B
Other trip Oct 2, 2013
A Traveler
MX
5.0 / 5Outstanding
"Hotel pequeño, muy bien ubicado, tranquilo."
Son 32 habitaciones, muy cómodas, amplias, decoradas con muy buen gusto. El personal muy amable y atento a servir. Nuevo (marzo 2013).
Genuine Expedia guest review
Response by Pennsylvania Suites
Dear Mr. Eduardo: We appreciate your recent comment. We value your trust in our company, and we will do our best the next time that you visit Pennsylvania Suites H & B. Thanks again. If you have any questions, please don’t hesitate to call me. Sincerely, Marco Cesar Pennsylvania Suites H & B
Other trip Sep 26, 2013
Eduardo
MX
1.0 / 5Poor
"No me pude bañar"
lLegue a hospedarme el día jueves 5 de agosto por la noche, porque tenía una cita en el Infonavit a las 8:30 de la mañana siguiente. De entrada el hotel me pareció bastante agradable, limpio y de un bonito diseño. La decepción vino al día siguiente en la que al levantarme para bañarme, con el tiempo calculado para mi cita, me encuentro con que no hay agua. Dentro de la habitación no había un instructivo o señalamiento para llamar a la recepción e informarme porque no había agua, por lo que me fue preciso vestirme para bajar a la recepción y reclamar la falta de agua, a lo que el encargado en turno solo me contesto que estaban trabajando en ello, que le diera 5 minutos. volví a mi cuarto y espere 10 minutos y ya con el número para comunicarme a recepción, llame y ahora me indican que no hay agua en toda la colonia y que la que había en cisternas del hotel se había agotado con los que se bañaron más temprano. Al preguntar que estaban haciendo para resolverlo, me indican que van rellenar las cisternas y que ello demoraría 20 minutos más. Ante esta situación, no me quedo más remedio que terminar de vestirme e irme a mi cita sin bañar. Increíble que un hotel de esta categoría, no tome previsiones para resolver un problema de esta naturaleza.
Genuine Expedia guest review
Other trip Sep 9, 2013
A Traveler
MX
3.0 / 5Good
Genuine Hotels.com guest review
2 night business trip Nov 11, 2014
Alireza
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
A Traveler
MX

TripAdvisor reviews for Pennsylvania Suites

Overall rating:Based on 83 traveler reviews

Most recent traveler reviews:

Overall Rating
"5 stars"
08/18/15 Kimberly S
Excellent 5 stars! Great service and beautiful rooms. The best view and great location in mexico city. Very safe, comfortable and excellent quality. Highly recommended!! El mejor en D.F. Mucha seguridad, comodidad, y excelente servicio. Muy recomendado!
Overall Rating
"Outstanding!"
08/03/15 Mike H Trabuco Canyon, California
I travel down to Mexico City about once a month to visit an affiliated company. I have bounced around between other hotels. I chose Pennsylvania this last time, and it was great. Very spacious room. Full kitchen. Private patio. I will be back in September.
Overall Rating
"Great service with friendly people"
07/27/15 tlahuicana Xochitepec, Mexico
being in the hotel for the first time , I loved the service, the people and the price! I really felt at home, and the location is perfect for sight seeing and tourist attractions. I like the fact that you have your own kitchen and refrigerator makes it economically accessible for those who are traveling with kids! I totally recommend Pennsylvania Hotel for your next visit to Mexico City!
Overall Rating
"Excellent Location"
07/23/15 Thanuja B Bengaluru (Bangalore), India
I have been staying here on business trips with family and is an awesome place to stay with family. Location is very much accessible to public transports, grocery shopping and park. Balcony with a vertical garden view is amazing. Hotel is very clean and I appreciate the house keeping facility. Special thanks the front desk, especially Lucia Garcia who is always of help immediately when needed. Thanks Lucia.
Overall Rating
"Oustanding service and Suites"
07/21/15 Sandra E Leon, Mexico
I have been staying here in my business trips in México City. The great location allow me to move around the city. I feel at home with the extraordinary service and quality. Highly recommended. Special thanks to Lucía García from the Front desk,
Overall Rating
"Excelent location"
06/20/15 John E
Great place, room offers kitchen but continental breakfast is provided as well. Bed is a double size but comfortable. Safe neighborhood, starbucks on the corner. Lots of good places to eat near by. Only a short walk from WTC. If you get there late at nigh the place from the outside does not look as much, but in the morning you can fully appreciate it.
Overall Rating
"Nice place for longer stays"
04/28/15 Cat1226 Geneva, Switzerland
I stayed for 3 weeks for business ( in the same building , which is fantastic because the traffic is really terrible ). There is anything you need in the place . The kitchen is well equipped , the living has got TV and a comfortable sofa , the bedroom is huge with a good bed and large closets . The bathroom has a good size. Everything is clean. The balcony is in front of a green wall with living plants and flowers. Other facilities like a roof terrace or washing machine make your stay really feeling at home. The breakfast could be the only weak point. There is coffee, milk, cereals, toast bread, but the same yogurts, apples and bananas all the time and two or three times there was no butter. But, as you have your own fridge, I recommend to buy some delicious fresh fruits , eggs and other food you like . There are plenty of stores and market in the neighborhood. A lot of restaurants also. The staff is very helpful and nice. Also the conference room next to the offices is great. Thank you Señora Lupita for your help during all the three weeks ! I only can recommend this place and I will be glad to return !
Overall Rating
"Excellent value"
03/01/15 Vilmos F Sant Feliu de Guíxols, Cataluña, Spain
I stayed for 3 weeks for business. I'd have to say that the hotel is of excellent price/value. They have great quality suites, with big sofas, nicely equipped kitchen, and huge bedroom with sizeable wardobes. There is decent gym with a few machines and simple breakfast with toast and muesli. The staff is helpful and very kind, they sorted out stuff outside the hotel as well. The only thing they need to work on is the quality of wifi. I had to purchase a cable to be able to work. All in all, highly recommended.
Overall Rating
"Lovely"
12/05/14 Tgw64
We stayed in a suite which had a balcony spanning all rooms and overlooking a beautiful living wall of plants, stunning. The facilities where top class, self service breakfast was fresh and delicious. The gym was well equipped. Lots of great nearby restaraunts and a lively park made our staymorabke . Will definitely return .
Overall Rating
"Home away from Home"
11/29/14 VascoQueiros Lisbon, Portugal
We discovered Pennsylvania Suites by pure chance and have been using it as the mandatory hotel for all our employees for all of 2014. The staff are courteous, kind, helpful and fun. The rooms are have always been clean and maintained. Any and all hiccups have always been dealt with swiftly by Jose Manuel and Ana. Lucia, Anaid and David always make the start and end of the working day a happy one, no matter what mood I am in. Norma, Magda, Margarita, Paty, Lupita and Alejandra are excellent support staff - chatty, friendly, helpful and good at their job. After 9 months of to and fro travel, PS is home away from home! Thanks all!
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