All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights herePennsylvania 127, Colonia Napoles, Mexico City, DF, 03810, Mexico, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 12 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    3.8
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Nice and worse for the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay, staff very friendly and reactive to customer needs. excellent hotel and well designed. close to everything , mall, restaurants and cafes bars that have good food and drinks. there is a starbuc at the corner and a xoffe shop wher eu can have good lunch and breakfeast down to the hotel. perfect. will recommend it and will come back for my next stay.
Genuine Hotels.com guest review
5 night business trip May 5, 2015
A Traveler
US
3.0 / 5Good
"30 minutes for checking out."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything OK but I do not recommend to use the option "pay at the hotel", because they don't know how to handle it. First, they game a much higher rate and then, it took me half an hour to check out, and I arrived late at the airport.
Genuine Hotels.com guest review
3 night business trip May 6, 2014
German
US
3.0 / 5Good
"Nice rooms but 'spotty' service"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice, clean, comfortable apartment-style rooms in the walkable neighborhood surrounding the WTC in Mexico City. Service was 'spotty' at best, my room didn't get cleaned one day and the front desk staff appeared new or untrained. They even had trouble with normal things like check out and the credit card machine.
Genuine Hotels.com guest review
Response by Pennsylvania Suites
Dear: Thank you for taking the time to tell us why our service failed to meet your expectations. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company next time that you will vist Pennsylvania Suites H & B I will assist you and preventing it from happening again. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future. Sincerely, Marco Cesar Pennsylvania Suites H & B
2 night business trip Sep 11, 2013
Business Traveler
US

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Buena opción de hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Es una muy buena opción para un fin de semana en pareja o bien, un viaje de negocios.
Genuine Expedia guest review
Other trip Feb 16, 2015
Edbuge
MX
4.0 / 5Excellent
"Buena ubicación y habitaciones, pobre desayuno"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pros: buena ubicación, habitaciones espaciosas y confortables, buena relación precio-calidad, buen gimnasio. Contras: el desayuno es bastante pobre, el servicio no es 24h como el de un hotel; tuve un problema con internet y tuve que esperar al día siguiente para que llegara el técnico.
Genuine Hotels.com guest review
5 night business trip Apr 20, 2014
Juan
CO
4.0 / 5Excellent
"Excelente lugar y muy bonito."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Muy buena, solo un poco ruidoso en algunos momentos por los aviones y solo permiten entrar un auto en el garage aun cuando seas huesped me parece que deberían permitir el acceso al menos a dos pues en un viaje de negocios suele suceder esto.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2013
A Traveler
MX
5.0 / 5Outstanding
"Pennsylvania suites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Almohadas malas desayuno x. Por lo demás sin comentarios muy buen servicio
Genuine Hotels.com guest review
5 night business trip Oct 26, 2013
A Traveler
MX
5.0 / 5Outstanding
"hotel yes, expedia no. change booking 3x bad price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
we rented the hotel to be close to a trade show where we had a booth at the World Trade Center. we got up early and returned late. The room was always nicely cleaned when we returned at night. The kitchen accomodations were fine and supplied with silverware, plates, cups, and cooking utensils.
Genuine Expedia guest review
Response by Pennsylvania Suites
Dear: We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your comment. Sincerely, Marco Cesar Dorantes H Pennsylvania Suites H & B
Other trip Oct 2, 2013
A Traveler
MX
5.0 / 5Outstanding
"Hotel pequeño, muy bien ubicado, tranquilo."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Son 32 habitaciones, muy cómodas, amplias, decoradas con muy buen gusto. El personal muy amable y atento a servir. Nuevo (marzo 2013).
Genuine Expedia guest review
Response by Pennsylvania Suites
Dear Mr. Eduardo: We appreciate your recent comment. We value your trust in our company, and we will do our best the next time that you visit Pennsylvania Suites H & B. Thanks again. If you have any questions, please don’t hesitate to call me. Sincerely, Marco Cesar Pennsylvania Suites H & B
Other trip Sep 26, 2013
Eduardo
MX
1.0 / 5Poor
"No me pude bañar"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
lLegue a hospedarme el día jueves 5 de agosto por la noche, porque tenía una cita en el Infonavit a las 8:30 de la mañana siguiente. De entrada el hotel me pareció bastante agradable, limpio y de un bonito diseño. La decepción vino al día siguiente en la que al levantarme para bañarme, con el tiempo calculado para mi cita, me encuentro con que no hay agua. Dentro de la habitación no había un instructivo o señalamiento para llamar a la recepción e informarme porque no había agua, por lo que me fue preciso vestirme para bajar a la recepción y reclamar la falta de agua, a lo que el encargado en turno solo me contesto que estaban trabajando en ello, que le diera 5 minutos. volví a mi cuarto y espere 10 minutos y ya con el número para comunicarme a recepción, llame y ahora me indican que no hay agua en toda la colonia y que la que había en cisternas del hotel se había agotado con los que se bañaron más temprano. Al preguntar que estaban haciendo para resolverlo, me indican que van rellenar las cisternas y que ello demoraría 20 minutos más. Ante esta situación, no me quedo más remedio que terminar de vestirme e irme a mi cita sin bañar. Increíble que un hotel de esta categoría, no tome previsiones para resolver un problema de esta naturaleza.
Genuine Expedia guest review
Other trip Sep 9, 2013
A Traveler
MX
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Nov 11, 2014
Alireza
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
A Traveler
MX

TripAdvisor reviews for Pennsylvania Suites

Overall rating:Based on 72 traveler reviews

Most recent traveler reviews:

Overall Rating
"Nice place for longer stays"
04/28/15 Cat1226 Geneva, Switzerland
I stayed for 3 weeks for business ( in the same building , which is fantastic because the traffic is really terrible ). There is anything you need in the place . The kitchen is well equipped , the living has got TV and a comfortable sofa , the bedroom is huge with a good bed and large closets . The bathroom has a good size. Everything is clean. The balcony is in front of a green wall with living plants and flowers. Other facilities like a roof terrace or washing machine make your stay really feeling at home. The breakfast could be the only weak point. There is coffee, milk, cereals, toast bread, but the same yogurts, apples and bananas all the time and two or three times there was no butter. But, as you have your own fridge, I recommend to buy some delicious fresh fruits , eggs and other food you like . There are plenty of stores and market in the neighborhood. A lot of restaurants also. The staff is very helpful and nice. Also the conference room next to the offices is great. Thank you Señora Lupita for your help during all the three weeks ! I only can recommend this place and I will be glad to return !
Overall Rating
"Excellent value"
03/01/15 Vilmos F Sant Feliu de Guíxols, Cataluña, Spain
I stayed for 3 weeks for business. I'd have to say that the hotel is of excellent price/value. They have great quality suites, with big sofas, nicely equipped kitchen, and huge bedroom with sizeable wardobes. There is decent gym with a few machines and simple breakfast with toast and muesli. The staff is helpful and very kind, they sorted out stuff outside the hotel as well. The only thing they need to work on is the quality of wifi. I had to purchase a cable to be able to work. All in all, highly recommended.
Overall Rating
"Lovely"
12/05/14 Tgw64
We stayed in a suite which had a balcony spanning all rooms and overlooking a beautiful living wall of plants, stunning. The facilities where top class, self service breakfast was fresh and delicious. The gym was well equipped. Lots of great nearby restaraunts and a lively park made our staymorabke . Will definitely return .
Overall Rating
"Home away from Home"
11/29/14 VascoQueiros Lisbon, Portugal
We discovered Pennsylvania Suites by pure chance and have been using it as the mandatory hotel for all our employees for all of 2014. The staff are courteous, kind, helpful and fun. The rooms are have always been clean and maintained. Any and all hiccups have always been dealt with swiftly by Jose Manuel and Ana. Lucia, Anaid and David always make the start and end of the working day a happy one, no matter what mood I am in. Norma, Magda, Margarita, Paty, Lupita and Alejandra are excellent support staff - chatty, friendly, helpful and good at their job. After 9 months of to and fro travel, PS is home away from home! Thanks all!
Overall Rating
"Vertical Garden is a perk"
10/28/14 jwadem Bogota, Colombia
I stayed for two nights, but the design of this location definitely is for longer stays (serviced apartments). The included breakfast was low quality. The suite was amply sized and comfortable. I had some trouble with the Internet connection and hot water, both of which temporarily ceased to function during my stay. The vertical garden is a unique touch, and I found it to be a very nice view, especially compared to the usual city hotel views of busy streets, other buildings, etc.
Overall Rating
"It's not a cliche, but is your Home Away from Home"
10/24/14 Oscar T Guadalajara
Classy, well located suites in Mexico City. Stayed for the whole week and the house-like feautures helped me make my sefl comfortable the whole time. The staff is friendly and even memorize your room number. Perhaps you should always ask for your keycard to be re-programmed every time you get back to your room (very sensible ones) except from that, no reasons not come back.
Overall Rating
"Excellent hotel."
08/18/14 ryotosan Palo Alto, California
We stayed at Pennsylvania Suites for a week in a Junior Suite. Very spacious two-bedroom, two bathroom layout with fully equipped kitchen. The hotel is clean, quiet, and comfortable. The staff are friendly and helpful. The location is fantastic -- centrally located in the attractive and safe Napoles neighbourhood, with easy access to key areas in the city. For anyone with kids, the city's best playground (and we've been to most of them) is located half a block down.
Overall Rating
"Big and comfortable suites"
04/05/14 adieball Berlin, Germany
I stayed in the Pennsylvania suites for 1 week and apart from what the others mentiones (wifi sometimes doesn't work), it's absolutely perfect. The vertical lawn is nice to see, the coffee shop in the same building great to get a quick cappuccino (although Starbucks is just around the corner - basically each and every corner in Mexico City). You do hear the planes fly over the hotel , but you do this in plenty of other hotels too as they cross the city during approach. I haven't tested the breakfast (didn't even know it was included) The rooms are big, comfortable and the cleaning service does a very good job. Best thing: My flight was at 7pm at the evening and I asked the front desk when I have to leave the room. He just asked me which flight I have and after I mentioned it he made a "I know the problem" smile, quickly checked his booking system and then just said: You can check out whenever you want! - No extra cost, nothing. Great!
Overall Rating
"Suites stay in Pennsylvania"
01/30/14 naveenp_23 Mexico City, Mexico
The Suites are very nice. Vertical lawn side rooms are very attractive.. Service is good, you will get a free breakfast. Downside is sometimes Wifi dont work. you dont have much options in the breakfast.
Overall Rating
"Big very comfortable rooms"
01/16/14 DerkPaul Calonge, Spain
Rooms are apartments. Very big, very well utilized. You dont hear your neighbours, you can cook if you want, comfortable living room. The internet is not always stable and planes are flying over the hotel, so that took me 1 day before i got adjusted to that.
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