Breakfast was amazing. The best free breakfast I've ever had. The beds comfy, it was quiet and clean! Definitely recommendGenuine Hotels.com guest review
accomedations were nice did not care for breakfast offered at all or seating available for it. also hard to get into from the road.other than that a very nice place to stayGenuine Hotels.com guest review
"Horrible horrible horrible"
The hotel claimed it didn't have a record of my booking made with hotels.com. All rooms at the hotel were booked, as were all hotels within a half-hour drive. The management claims this happens a lot, but had no contingency plan in place for honoring reservations that were mysteriously lost. Management was also rude and unhelpful. The hotel tried to […] blame hotels.com (classic strategy of turfing the issue to someone else), but they should also have a better resolution to this issue than simply sending folks on their way. Hilton's customer service phone line was equally useless, said these matters were dealt with at the level of the individual hotel, but it speaks to a larger issue of why the hotel chain allows reservations through a website where a miscommunication is going on between systems that results in many reservations being lost. That's a systemic issue. Needless to say I'm going to avoid Hilton properties and booking on hotels.com in the future. Why take on the risk of not having a reservation honored? Read moreGenuine Hotels.com guest review
"Kept their dedication to customer satisfaction."
The reason why I booked this particular hotel was because they had a pool where my kids could swim....that way we could make our little visit to the Pittsburgh area into more of a vacation. But there was a problem with the pool, so they closed it during our stay. When I went to check out, I brought that up and the front desk said that management approved […] paying my bill at 100% for my inconvenience. That's what I call customer satisfaction! Very spacious beautiful room...too bad we only stayed one night. Read moreGenuine Hotels.com guest review
"Excellent choice between moving"
It was a full size spacious studio apartment except lack of stove. But some units are equipped with or you can request for induction stove top and pans. It was perfect for us staying here before moving to new place after closing our home.Genuine Hotels.com guest review
"I loved it"
This was one of the unset hotels I have ever stayed at! The staff was friendly, the rooms were amazing! If I come back to Pittsburgh this will be the hotel I get again! Highly recommend it to everyoneGenuine Hotels.com guest review
"Well thought out, very modern and functional"
First time at this type of Hilton, we really liked the abundance of outlets and the privacy curtain was a major plusGenuine Hotels.com guest review
Great hotel. Service was fantastic and location was close to everything.Genuine Hotels.com guest review
"Perfect Location for Us"
Lovely, modern hotel with fabulous breakfastGenuine Hotels.com guest review
"Charged me for a room I didn't stay in"
I reserved a room for this hotel and was gonna pay when I got there, well we decided to stay at a different hotel and Home2 Suites actually charged me for a room we didn't even stay in!!!!Genuine Expedia guest review
"Nice Hotel easily accessible to and from downtown"
The hotel is brand new and it appears that they spared no expense while designing the facility. The staff couldn't have been more helpful. I have never stayed in a hotel that an hour after we checked in the staff called our room to see if we needed anything that wasn't already supplied. The facility is beautiful and well kept.Genuine Expedia guest review
The hotel was great! Good breakfast, big comfy rooms, cool places to hang out and it even had BBQs available to use. We stayed 3 nights and the only downfall was that they did not have the crib we reserved available. They had 6 available (which is likely sufficient on most nights) and they were all in use. It left us having to spend a night with our […] 7 month old on the bed. Luckily, we had a crib for the other nights but it just made things a little uneasy. Read moreGenuine Hotels.com guest review
Overall the place was very nice. Kitchen was great, over the sink light didn't work. Elevators broke down. Friendly staff, nice breakfast buffet. We would stay againGenuine Hotels.com guest review
"Not worth it for the price"
The rooms are big and comfy. We had our dog with us, and the fee was $75. Which seems really excessive. The hotel does not show up on GPS and was kinda hard to find. The indoor pool was not heated. There was an article of clothing in the bathroom from someone previous stay, which leads me 2 believe that rooms are not cleaned thoroughly. I more than […] likely would not stay here again. Not worth it for the price. Read moreGenuine Hotels.com guest review
we loved this hotel. a little difficult to get to in the dark, but all in all it was excellent.Genuine Hotels.com guest review
This hotel is very modern in its decor and function. The rooms are big, have great lighting, bathrooms and kitchen areas. The pool is great and the breakfast is one of a kind. U felt great about choosing this hotel and will do so again in the future.Genuine Hotels.com guest review
"Very close to my niece's home."
Our stay was great. The TV was terrific. I missed having a clock beside the bed.Genuine Hotels.com guest review
"Close to the city"
Just slept there--late in and early out. Yuck pillows for new hotel. Great room if staying any length of time and want to save $ eating in ur room. Nice kitchen accommodations. Big flat screen and iPod loading dock... Nice size roomGenuine Expedia guest review
"An excellent stay!"
This hotel was very comfortable and super convenient. The kitchenette came in very handy as well. The bed was very comfortable too. For the price we paid, they exceeded our expectations. We will be back for sure.Genuine Hotels.com guest review
"A few rude employees but great, modern hotel"
The hotel room I booked was awesome. Everything was clean, and the room was comfortable. Appliances were modern, and I really enjoyed everything about the room. The only negative things I have to say about Home2 is that I encountered a few rude employees, the front desk called my room at 9:30 PM when my boyfriend and I were sleeping (he had to wake […] up at 6 the next morning to take an entrance exam for medical school) and woke us up, the refrigerator was making loud buzzing noises all night, and you can clearly hear people shutting their doors from inside your room. It's a really nice hotel, and if you just need a place to sleep, I highly recommend Home2! If you're a light sleeper, hopefully you can just play some music to mask the sound of people opening and closing their doors at night. Again, I was REALLY impressed with the hotel room! Read moreGenuine Expedia guest review
Very stark beds,had a,lot to be desired for a hilton where's the pillow top comfort. Very cold feeling hospital like.Genuine Hotels.com guest review
"Works for us"
The hotel is only 10 minutes from our daughter's house so it's become our "home away from home" when we're in Pittsburgh. Love the extras-kitchen, sofa, breakfast. Lots of restaurants and entertainment under construction nearby. We never plan to stay elsewhere again when visiting.Genuine Hotels.com guest review
We were just looking for a one night stay on a road trip home, arriving late and leaving early the next day. This worked very well for us but I can see that it is a really great design for long stays.Genuine Expedia guest review
"Focus On Design Instead Of Function"
Plugging in the GPS, we arrived in a different area + called the hotel who told me, "everyone does that we're trying to get Google to update their maps." Nice if the person I spoke with originally had bothered to tell me that. We went to breakfast at 8:45 am to see a HUGE line of people waiting for the ONE waffle machine where you pour in the batter […] + wait 3 minutes. Setup is awful with people reaching over everyone for food, plates, condiments. By the time we found places for our family (not enough seating-not even close) they covered the breakfast area with a plastic curtain + really, can't you just keep it open a bit longer? Guests naturally go back + go to the juice machine + some lady actually shuts it off with a key.. Each day, I observed annoyed guests ask the front desk to reopen the juice machine + the lady reluctantly turns the machine back on just long enough for that person to get their juice then turns it off again. Bad attitude! As we (+ others) were finishing breakfast on the one long communal table + a lady comes over to clean + starts spraying foul smelling stuff on the table literally right next to where we're eating like she's spraying bugs - "go away, shoo!" OK we get the point + we'll stay elsewhere next time. Read moreGenuine Expedia guest review
"short easy trip to Heinz field"
Stayed 2 nights ,out for the Steelers Lions game. Very nice area and the staff at the hotel were the best. Nice clean room.Genuine Hotels.com guest review
"Large rooms are great for families"
This was the first time we ever stayed at a Home2Suites and it won't be our last. The kids loved the salt water pool and our room was very spacious.Genuine Hotels.com guest review
"great hotel just make sure you look your door!"
hotel was nice and clean. we got back to our room around 11:30. was watching tv and about 12:20 some male actually entered our room. I thought that the key cards only opened the assigned room, guess i was wrong. the person stood at the door part way inside and seemed confused. after about 10 seconds he mumbled sorry and backed out. The following morning […] the tv signal was lost through out hotel. hotel is nice, just look deadbolt when your inside. Read moreGenuine Expedia guest review
"Not so spectacular"
It was ok.... Nothing spectacular and could not even print a receipt for me. Did not put extra coffee in room even though it was requested. Front desk staff seemed "lost".Genuine Hotels.com guest review
Well the room itself and the place is very very nice! However it is crazy loud here. The bathroom doors are actual sliding ones, so when someone next to you or even above you goes you can hear them slam the door (Not a well thought out idea). Also the doors to get in the room are very heavy and make a loud noise when they are closed. So if you stay […] here expect to be woken a few times by slamming of doors. Otherwise the bed was comfortable, the amenities were great and it is a very clean hotel. Also another thing don't expect to get a taxi ended up waiting for 4 hours after calling 4 times and no one came. Read moreGenuine Expedia guest review
"Where am i?"
This hotel is literally in the middle of nowhere except giant concrete chain stores. I could see Home2 Suites, but it took me over 20 minutes of trial & error to figure out how to get to it, my gps kept sending me to a neighborhood across the valley no where near it. Then there's no food! You have to order from one of the nearby pizza joints. And lastly, […] there were incredibly loud noises in my room, a grinding mechanical noise at midnight. The staff were friendly enough, let me change rooms, but all together a terrible stay. Two days after snow, there was still ice on the ground! Read moreGenuine Hotels.com guest review
"Good price for a very decent room"
Good things: Lots of working space, lots of storage space, good lighting, very nice staff, easy parking, quiet location, nice work chair plus a small sofa, apples and coffee always available . Not so good: a couple of pieces of paper trash left in my room at check-in, toilet was stopped up (they fixed it immediately and gave me a token for a snack and […] bottle of water), almost brand new but signs of shoddy construction (a crack in the floor of the shower unit, the blackout shade not raising and lowering smoothly) . Summary: near downtown, free parking, near restaurants and shops, good price, nice room features. I'd stay there again but will expect this hotel to age quickly. Read moreGenuine Hotels.com guest review
"Front Desk Staff"
The hotel is nice for what your paying, but when I arrived they did not have my room ready, and scrambled to find a room, then when I checked out three days later, they charged my card for the price of the room which I had already paid for through hotels.com, I told the women to double check which card she charged and she noticed the mistake and I had […] to wait for them to fix it. The rooms are nice but some of the staff needs work. Read moreGenuine Hotels.com guest review
The hotel was difficult to find in that the address did not show up on GPS> PLUS there is a second Duncan Road in the opposite part of the city - 30 miles in the other direction. We were put into a handicap room without notice. I can understand they they were busy but my reservation was a month earlier, I paid full price and they did not tell us it […] was handicap. Even worse was that the walls of the hotel were VERY thin. We were kept awake by our neighbor tv and conversation. Read moreGenuine Hotels.com guest review
"Would come back again."
Food: It was okay. Boiled eggs tasted like rubber. My husband liked the microwavable egg sandwiches but I hate the processed stuff. They had oatmeal and lots of toppings you can add to it. Waffles were yummy. They had yogurt, donuts, english muffins, bread, bagels available. Donut tasted stale. 24 hour coffee was nice. Bed: Very comfortable! Probably […] my favorite part of the hotel. Sheets and comforter were comfortable. Bec. the hotel is new, no worries about bed bugs here. Bathroom: It was nice but didn't have a tub. Bec. of health issues my husband likes to take a hot bath every day which he couldn't do. I noticed a foreign strand of hair on a towel, but for the most part it was clean. Food staff: They were polite - wouldn't call them friendly, just polite. Other: There were a lot of unique things about the hotel. I like the automatic shampoo/soap dispenser in the shower. The outlets on the lamp and other places where you didn't have to bend hunting for an outlet. Had tons for all our electronic devises. They had a curtain dividing the room space. They have a nice long wheeled table you can move where you want for your convenience and lots of counter space. Decent size refrigerator/freezer (not like the mini ones in most hotels). Had dishwasher and large microwave. Sofa was comfortable, too. Read moreGenuine Expedia guest review
Clear room and comfortable decoration. Free and luxurious washing machine available. 4 minutes to the Rose Mall and half a hour to the downtown. It satisfies all I need. I'll definitely choose it next time.Genuine Hotels.com guest review
"Ideal for extended stays"
Very homey atmosphere. It was like having your own apartment. The kitchenette had all the conveniences: dishwasher, utensils, plates, glasses, apartment-size frig/freezer, detergent, towels, microwave, and hot plate/fry pan available. The gas-fire pit area was very comfortable and relaxing, watching the fire, the stars, while sipping on complimentary […] hot cocoa. Enjoyed a dip in the saline pool - nice not to smell of chlorine. Although a few miles outside the city, access was easy and away for the city noise. Everything was new and modern, and everyone was friendly and helpful. Read moreGenuine Hotels.com guest review
"Hope this is the future of mid priced hotels"
First time I have stayed in a Home 2 Suites. Loved it. Staff was very friendly. Room was large, well appointed (especially love the long counter and lots of shelves. Nice in-room kitchen. Would stay there again and hope to find these hotels all over the country.Genuine Expedia guest review
It was absolutely wonderfulGenuine Hotels.com guest review
"best hotel but difficult to find!"
This is the best, very new, fantastic hotel but it took us almost one hour to find. People who stayed within one mile couldn't guide us and when we called couldn't reach anybody. After reaching, somebody found out that the phone system was not working and they fixed the problem. It is the most comfortable hotel I have lived in my life so far. Crisp […] clean,very comfy bed, and super soft bedsheets. Read moreGenuine Hotels.com guest review
"great location to my office"
it was very nice and the gym was right next doorGenuine Hotels.com guest review
"Very nice hotel stay"
The rooms were very spacious and well equipped. The facilities on the first floor were also excellent. The staff was helpful and knowledgeable.Genuine Expedia guest review
"All around just fine. I will be back"
Great for road warrior that needs to work remotely. Only downside was egg and sausage sandwiches are kinda gooey. This is what I expect in a hotel where I need to do a lot of work. Good breakfast. Nice new facility. Nice beds, etc. Very good for becoming an office away from home.Genuine Hotels.com guest review
"Extended stay - very satisfied"
I was very satisfied with the hotel and the staff. The building and furnishings are brand new, and while there were still a few kinks to be worked out, the maintenance staff corrected every thing I found promptly and correctly. The staff was also very friendly and accommodating. When the guests in the room above me had hours that "clashed" with mine, […] they moved me to an upper floor room without hesitation. The bed was comfortable, the climate control worked very well, and the shower was great - good pressure and the hot water lasted through my longest showers without any change in temperature. I didn't sample the breakfasts, but they looked good. Another plus is the free laundry - they have two each full-size washers and dryers, just bring your own detergent and dryer sheets. If you forget stuff or need to shop, there's a CVS store right across the street and a 24-hour (at least as of now) Giant Eagle grocery store about a mile north. Otherwise the location is very safe and with easy access to McKnight Rd and Rte 19 .. plus all the stores and malls. The only downside is you'll have to drive, at least a little, but that's true for almost any hotel in the area. If I'm in the area again, this hotel will be my first choice. Read moreGenuine Hotels.com guest review
"Good for families"
Clean rooms, friendly staff and nice pool. Would stay again.Genuine Hotels.com guest review
this was a great place to stay for our family. easy and convenient location, very fresh and trendy spot. the room was great, felt like a home away from home! breakfast the next day was nice too. would recommend this spot to anyone staying in the Pgh area.Genuine Hotels.com guest review
"great customer service"
Great customer serviceGenuine Hotels.com guest review
New with a great staff and great rooms with a great modern feel. I will go back.Genuine Hotels.com guest review
"Very good stay with my family"
My family and I stayed for 4 nights in July in this great hotel. It is almost brand new hotel so it is clean, with large rooms with all the amenities. Our suites had a one bedroom with TV, and a living room with a TV and all other amenities such as fridge, microwave, dishwasher etc.. The space was big enough for 4 of us to be relaxed and enjoy our stay. […] The price is reasonable for a suite in Pittsburgh. Breakfast was great. The location is perfect and very close to shopping malls such as Ross Park Mall. We had a bit difficulty to find the hotel as GPS can not find it. The staff are very friendly, and the manager (forgot her name) are very friendly and helpful. I would definitely recommend and stay at a Home 2 Suites again. Read moreGenuine Hotels.com guest review
everything is good in this hotel. No complains. The breakfast was good and the service was always taking care of the food.Genuine Hotels.com guest review
"Good for family vacation"
Hotel was new with generously sized rooms with microwave, fridge with freezer, dishwasher, plates and cutlery. No stove in room but you could request a portable unit, however they have a very limited quantity so we were not able to get one. Good location only 20 minutes from downtown Pittsburgh and the area had a lot of grocery stores, pharmacy, fast […] food and restaurants as well as strip malls all within a 5 minute drive. Rooms were generous in size with free use of washing machine and dryer which is a big plus for a travelling family. House keeping was good and free coffee, tea and cold water in the lobby was a nice touch as well as free wifi and breakfast. Breakfast selection was pretty good with toast, bagels, waffle, oatmeal, omelets, juices, fresh fruit (oranges and bananas) and yogurt. Only issue with our room was that the floor was not "solid" and you could feel and hear vibrations and feet stomping from the room upstairs and the hallways. Furniture tended to vibrate too if you have heavy feet. Walls were also quite thin and you can discern the odd loud conversation or baby crying in the next room. However, overall good stay for our family. Will book here again. Read moreGenuine Hotels.com guest review
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