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Grand Serela Hotel Medan, Medan

4 stars
Jl. Gatot Subroto No. 395MedanNorth Sumatra20119Indonesia, ‏‎800-491-6126
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Excellent4.1 / 5
Rather comfortable
Tasty breakfast
Bad pool
30See all 30 reviews
From 211 reviewsTripAdvisor Traveller Rating

Grand Serela Hotel Medan, Medan

Hotel Info: ‎866-539-8117‎

from $46
  • Superior Room
  • Deluxe Room
  • Business Room, 1 Double Bed
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 221 rooms


  • Check-in time starts at 1 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

In the hotel

Food and drink
  • Room service
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Meeting rooms
  • Conference center
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Wedding services

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Freshen up
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
Stay connected
  • Phone
Food and drink
  • Free bottled water
  • In-room safe

Special features


Pepito - Onsite restaurant.

Recent reviews

Excellent 4.1 /5 from 30 reviews

Grand Serela Hotel Medan, Medan
Good3.0 / 5
Not a 4 Star Hotel. Zero facility.....
Its just average with the price that i paid. Can get a better hotel in town area near to train station for Railink.
1 night business trip
Grand Serela Hotel Medan, Medan
Outstanding5.0 / 5
Excellent Hotel
The hotel was very clean with a number of nice amenities. I will stay there anytime I'm in Medan.
1 night trip
Grand Serela Hotel Medan, Medan
Excellent4.0 / 5
Everything you can expect from a 4-star hotel
stayed here for 2 nights with my wife and kid. The first night we got a room on the smoking floor. Since we didn't make special request when booking, can't complain much, and the reception can't move us to the non-smoking floors because the hotel is fully occupied. But we make a request to move us to the non-smoking rooms tomorrow, and the reception said "ok, just leave your bag packed tomorrow, and we'll have them moved when guests already checked out.". The next morning after breakfast, we leave the key card to the reception (different person) and confirmed once again to have my luggage moved to the non smoking floors. But apparently the reception staffs didn't make good notes about it. So when we return to the hotel in the evening, the reception (another person) said they haven't moved my bags to non-smoking floors. So we have to wait 10-15 minutes for the reception staff to process my room. Not a problem really, but I think they have to have notes written when the guest make a request and they already agreed to process the requests. Another minor thing is, they only provide 1 pair of slipper in each room. Should have been 2. Of course you can ask for the housekeeping to bring you another pair. But I think, things like this should have been prepared before when they tidying up the rooms. Other than that, everything about the hotel is great. The room's clean, spacious, fixtures good, AC works great, shower's great. Breakfast is delicious, offering many choices.
2 night family trip
Grand Serela Hotel Medan, Medan
Outstanding5.0 / 5
Excellent getaway!
1 night trip
Grand Serela Hotel Medan, Medan
Excellent4.0 / 5
good but...
Room condition is good. Relatively a new hotel. Breakfast could be improved. Limited selection available.
2 night trip with friends

See all reviews

Grand Serela Hotel Medan, Medan

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