"Nice relaxing stay in Branson"
Stayed here for 5 days and really enjoyed it. Very clean room. Excellent layout and plenty of space for everyone. Will stay here again for sure. The only con was having to wait until exactly 4 PM to check in. I arrived around 3-3:15 and was informed (more or less politely), that the room was not ready until 4 PM. There were several folks, probably 5-7 […] other families, in the lobby with the same issue. I found it hard to believe that all of these rooms were still getting cleaned up. Other than that it was a great experience. Read moreGenuine Hotels.com guest review
Very good for the price.Genuine Hotels.com guest review
"Great accommodations but not the cleanest rooms"
It was very spacious, plenty of room for our family of 5. Loved the washer/dryer, plenty of bathrooms, and adequately stocked kitchen. Our only complaint is the lack of cleaning of our 3 bedroom unit. There was hair in all the bathtubs and on the floor, dried food and coffee in the main kitchen. The check in was easy....only a minor description about […] the time share and wanting us to do the 90 minute song and dance. I would have stayed there again but cleanliness is huge for me so......next time we will try somewhere else. Read moreGenuine Hotels.com guest review
Overall, an acceptable place to stay. The location was good. Reasonable price. Room appeared clean at first sight until you looked closely at corners and cabinets. Definitely could use a more thorough cleaning. Probably time for some interior painting & exterior cleaning of siding. The mattress on the pull-out sofa was the worst ever. After first night, […] ended up putting it back together and sleeping on the sofa itself. Read moreGenuine Hotels.com guest review
My parents actually own a timeshare there, but it was unavailable so I reserved it through hotels.com. It was an amazing stay. The kitchen was fully functional and all we had to bring was the food and seasoning. I am in love with this place - and the hot tub. That tub was so relaxing. I highly recommend staying here if you are ever in the area. Everyone […] was hospitable and the scenery was gorgeous. Read moreGenuine Hotels.com guest review
"Not what we expected"
We were suppose to stay at Surrey's Carriage Place, but without notice from Hotel's.com we were told by the hotel agent that it was full and we were booked in the Grand Crowne condos. The showers were the size of a small linen closet, the bed was hard and it wasn't clean. There was a used Band-Aid on the floor in the bathroom, a twist tie on the floor […] in the kitchen, a piece of gum or candy on the floor in the living room, cob webs on the light above the bar and in corner of living room and short hairs behind bathroom sink fixture and a bird nest on balcony with birds flying back and forth. Read moreGenuine Hotels.com guest review
"Nice for family getaway."
The condo was very clean, spacious, and well-equipped with everything you'd need for a nice family getaway. The rooms could stand a bit of updating and I was not impressed with the quality of the mattress or the bath towels, but overall a comfortable place for a family.Genuine Hotels.com guest review
"CLOSE TO EVERYTHING"
HAD A WONDERFUL TIME !! WOULD STAY HERE AGAIN !!Genuine Hotels.com guest review
"It was a relaxing stay."
It was comfortable. We enjoyed the room. The kitchen was outfitted nicely and everything was clean. We had adjoining suites for our 3 couples, Sisters and their husbands. Everyone was pleasantly surprised by the accommodations.Genuine Hotels.com guest review
Actually, it was my daughters 19th birthday and the trip with her friends was her present from mom and dad. She said the hotel was awesome! She loved the big rooms and the jacuzzi bath. They were also able to fix their own meals in the kitchen (saving them money). The hotel was close to many of the attractions, so no time wasted "getting there". She […] had a wonderful time. Read moreGenuine Hotels.com guest review
Hard to find the check in office and the family in the room next to us was very loud. Overall our stay was very nice. Room was big and roomy. Loved the tub. Very pleased.Genuine Hotels.com guest review
Would have preferred balcony off the main living area rather than bedroom but great rooms otherwise. Didn 'to appreciate the timeshare sales pitch disguised in need to see person for parking pass. Just be up front!Genuine Hotels.com guest review
"Really nice place, great for families"
I went here with another family. We had 5 kids all together and this was a great place for them. Indoor and outdoor pool so the kids had something to do during our "downtime". It was close to a lot of the attractions so everything was in driving and even walking distance. The rooms were great. We liked to cook on our vacation since there were so many […] kids, so it was great having a kitchen. We only went out for dinner. The only thing I had a problem with was their "check in" time. I had called ahead and they said there was no set time for check in. So we came at noon since their check out time was 10am. We were told our rooms were not ready yet because it still needed to be cleaned. I asked when they expected it and they said they were not sure but the latest was 4pm. We were hoping to check in so that we could clean up before going to our shows. The rooms didn't end up being ready till 4pm so we ended up going to our shows without checking in first. It wasn't a big deal but I wish we were told that the rooms were not ready when I had called in that way we could have planned a little better. But overall the place was great and I would come back for sure. Read moreGenuine Hotels.com guest review
My son and I stayed Surrey's Carriage for the Memorial Day weekend. The first contact with the great personal was a security guard who noticed our lost looking faces and volunteered to help with a big smile. The rooms were spotless, as were the grounds. The pools, as well as the game room, were clean and lots of fun. Despite the size of the complex […] it was nice and quiet. It was very reasonably priced for the quality of rooms. Would highly recommend this hotel, and it will be our first choice for our next visit to Branson. Read moreGenuine Hotels.com guest review
"Family Get Away"
Service was GREAT!!!! Because the arrival dates were incorrect, we had to wait for our room, but we were upgraded with no extra cost!!! Location is very close to all of the attractions.Genuine Hotels.com guest review
Everything was wonderful. We had a great stay.Genuine Hotels.com guest review
THY DIDN'T HAVE THE ROOM RIGHT ROOM. PUT IN FOR A ROOM FOR 7, AND GET A ROOM FOR 2 TO 3 PEOPLE, SO HAD TO GOOD BACK UP TO THEM AFTER A LONG DRIVE, BUT THAT FIXED IT ABOUT 30 MINUTE. HAD TO CALL ON ROOM A REFRIGERATOR ROOM B MICROWAVES,AND THE WIFI,IT DID NOT WORK GOOD AT ALL, AND THEY SAID IT WILL BE FREE WIFI. EVERYTHING WAS FIXED BUT WIFI. OTHER THIN […] THAT IT WAS GREAT!!!!! Read moreGenuine Hotels.com guest review
"very nice surroundings and comfortable."
The condo was very clean and comfortable. The staff was great. Wonderful location. One of the best condo I have ever stayed.Genuine Hotels.com guest review
The room was very nice as was the entire property. The only issue we encountered was finding where to check in. It is actually across the street in a separate building and that was confusing. But we will stay there again when we go back to Branson.Genuine Hotels.com guest review
"quiet and relaxing"
nice, clean, quiet, comfortableGenuine Hotels.com guest review
Very good experience overall ! If your accommodation/stay is good, your trip will become special !Genuine Expedia guest review
Perfect location! Rooms were very nice and bed was comfortable. Highly recommend!Genuine Hotels.com guest review
Close to all attractions. Very clean nice good sized rooms. Jetted tubs and private balcony/patios were nice extras to the rooms. Very comfortable. Friendly staff and reasonable rates. We were pleased overall and would stay here again. Would recommend. My only complaint was I wasn't told before arriving that you check in across the street. It wasn't […] a big deal, just didn't know and couldn't figure out where the office was. Read moreGenuine Hotels.com guest review
"was close to all attractions in Branson"
I enjoyed the stay! I loved having the large jacuzzi tub in our room as well as a washer and dryer. I enjoyed the peace and quiet! Also, I appreciated that no one from the office called me and tried to sell me a timeshare while I was there! It was a nice resort with friendly people! The only negative was that it took me a while to find the office to […] check in. PS. The pool was nice also! Read moreGenuine Hotels.com guest review
We were very happy with the 1 bedroom condo we stayed in. Everything was clean and well kept. The staff was helpful and friendly. There was a nice indoor pool with jacuzzi. I would definitely stay here again.Genuine Hotels.com guest review
"Ok, but not great"
The hotel is Ok, but not great. The size of the place was fine for four adults and two kids, but the toilets kept getting stopped up and they wouldn't just leave the plunger with us so that we could just take care of it. We called every time and would get taken care of but it was just annoying. At one point I got someone on the line who was just plain […] rude, she told me that I was calling the wrong number but the number was the same one the front desk told me to call. I think that everything else was Ok the pool area was dark with limited lighting I am not sure why. The chairs and sofa in the living area need to be replaced as they are no longer comfortable to sit in and lumpy to sleep on. Read moreGenuine Hotels.com guest review
"Very Nice and Great Location"
Great rate for a condo-style room. Front desk was in a different building, which was confusing, and not handy if we needed anything - but thankfully we didn't need anything. Sofa bed was very handy.Genuine Hotels.com guest review
"Spring Break 2014"
We took our grown daughters and 4 grandchildren to Branson for Spring Break. Staying at the Surrey Inn was perfect. The location couldn't have been better. The kids went to the pool, played basketball, shuffleboard and met new friends. One night we had the arcade room all to ourselves. It was great. We would highly recommend this establishment and plan […] on returning. Read moreGenuine Expedia guest review
"Great value, great location, great amenities"
Stayed in a 2 bedroom condo. Had plenty of space for us and 3 teenagers. Game room was nice. The indoor pool was nice but hot tub jets were not working properly. The water was still hot though. Overall was very impressed with the hotel and would highly recommend it. It was close to the main drag of Branson so easy to get to shows and entertainment.Genuine Hotels.com guest review
"Thx to Hotels.com glitch, got Grand Crowne Resort!"
We arrived at the check-in location for Surrey's Carriage Place only to find that due to a computer/system glitch that occurred around the time that I made the reservation, our Hotels.com reservation had not made it to them. The young gentleman at the desk was very accommodating, however, and he asked if we could give him twenty minutes to "fix" it. […] We obliged, and he rewarded us with an upgrade to a one-bedroom apartment in Grand Crowne Resort with a view of the golf course and a huge jetted tub! Our only complaint is that the bed and the sofa sleeper were not very comfortable, but that's minor given the price. We were very impressed with the cleanliness, overall condition, and mostly the service! Read moreGenuine Hotels.com guest review
Need more trashcans in unit but everything else was great!! Would stay there again!!!!Genuine Hotels.com guest review
Bed was recessed about 12 inches into the wall, so I found myself hitting my head on the wall throughout the night. The bathroom in the primary bedroom was extremely small. The shower head was set too low for even people of average height. Caulk around shower is in need of replacement. Refrigerator was noisy. Noise from adjoining room was annoying.Genuine Expedia guest review
Great facility, would highly recommend!Genuine Hotels.com guest review
"Poor Cleaning and Uncomfortable Beds"
This place is highly overrated. We have stayed at many different hotels, resorts and condos in the Branson area and we will definitely not be going back to Surrey's Carriage Place. The condo had been superficially cleaned in part, but it had apparently not been well cleaned in quite awhile. There was an excessive amount of crud around the shower walls […] where they connected with the tub, the stopper in the tub would not work so we could not use the jacuzzi jets, the toilets had not been properly cleaned and the bed, which was supposed to be a king but which turned out to be a queen, was not comfortable at all. Although we had booked through Hotels.com, when we checked in, the staff in the office complex still made high pressure pitches for us to review their time shares. It was a real turn off for us. I would not recommend staying here because there are much nicer places in and around the Branson area for about the same rates that this place charged. Read moreGenuine Hotels.com guest review
"Close to all the sights we saw"
Very satisfied with our stay, we were a party of 6, each couple had their own bedroom, we had 4 bathrooms and, 2 kitchens and big dining/frontroom everything was nice and clean. we will stay their again.Genuine Hotels.com guest review
One word. Awesome. We will be staying there again.Genuine Hotels.com guest review
"better than expected"
Very clean & comfortable. Exceeded our expectations. If not for the small loops you have to jump thru to get into your room, it would have been perfect. The staff we met at the Surrey were as nice as you would hope to find. If traveling with a family, I highly commend The Surrey Carriage. We will be back!Genuine Hotels.com guest review
"Great location, enjoyable stay, good experience"
Courteous staff, nice grounds, kid friendly, nice rooms, great location, the checkout time was not accurate on the expedia site and we booked a King bed and there were none available when we arrived, but the queen did fine and we are early risers so the checkout time was more of an annoyance in paperwork. Very enjoyable stay! we will definately stay […] here again and will recommend it to others in the market for a Branson trip. Read moreGenuine Expedia guest review
"Bad business practices and bad customer service"
Totally disappointed! After spending hours reading reviews of the Carriage Place I was expecting to enjoy the amenities and comforts as pointed out by so many reviewers. When my family arrived they switched us to the Grand Crown without any explanation other than "It is our newest property and you will like it much better." When booking the Carriage […] I had read all the reviews on the Grand Crown and was not impressed. Also, the rate for the Carriage Place was $109 per night and the Crown was $89. I confirmed this price difference with Hotels.com and expressed this to the manager. Essentially she called me a liar without coming out and saying it. The night manager told Hotels.com that the day manager will credit me the difference in the cost. Needless to say, the day manager would do no such thing. The Grand Crown was not a very good property and it was not worth $109 per night. The walls are paper thin, we were woken up every morning before 7 a.m. by people in adjoining units and others outside our room. Hotels.com stepped up and credit me the difference between the hotels and made admirable attempts to resolve the issue. The only problem was I chose to pay at the hotel rather than paying directly to Hotels.com. My word of advice choose to pay Hotels.com rather than the hotel at arrival. This gives you more ability to settle disagreements when they arise. Also, I will never book The Surrey Carriage Place or the Grand Crown again. Read moreGenuine Hotels.com guest review
Best place to stay in Branson.Genuine Hotels.com guest review
"wouldn't stay here again"
My husband and I have stayed in Branson many times at many different time shares, this place ranked at the bottom for us. We found food on the counter when we arrived to our room. cheap mattress and terribly uncomfortable, had a huge dip in the center as if one person slept there for years. paper thin walls. Terribly uncomfortable couch. Was not a good […] experience at all. Very disappointed. Read moreGenuine Expedia guest review
"Nice quiet relaxing condo"
Very nice condo just off busy 76 Hwy. Close to everything without all the traffic. Room was clean. Much more comfortable than a smaller hotel room, with a living room and sofa. Maid service was quick when we needed soap. We stayed here because we were going to Silver Dollar City. Only problem I see is it had a big tub/shower combo, and it was a very […] tall bathtub to step over to be able to get into the shower. Maybe all rooms are not set up that way. Maybe not the best for older folks.All rooms have a little balcony that look over a pretty landscaped area with a water feature. Nice to sit out there to relax. Overall very nice, would stay here again! Read moreGenuine Hotels.com guest review
A very nice location, quiet and yet close to shopping & shows. The condo was clean and spacious.Genuine Hotels.com guest review
This resort was amazing! The hot tub/indoor pool area was great! We had four adults and 4 kids, so we got the 3 bedroom suite! It was great, it had two whirlpool tubs, and 4 bathrooms with toilets. There was a full size kitchen, washer and dryer and very comfortable living room furniture. There was very little noise and everyone rested well. We will […] definitely stay here again! Read moreGenuine Hotels.com guest review
"Nice condo, close to strip"
Enjoyed our stay. Would stay againGenuine Expedia guest review
"Great family time"
A clean, compact resort--starting to need some updates but they are in process of doing that. location is great in Branson. We like having the extra space for our family when we are visting Branson.Genuine Hotels.com guest review
very clean and comfortable it would have been nice to have a recliner but other than that everything was greatGenuine Hotels.com guest review
"Branson family vacation"
This was one of the best vacations we have ever had. Carriage place had more than I expected. The condo was very comfortable and had all the conveniences of home. The condo was well maintained and the staff was friendly and helpful with things to see and do in the area. It was also very well located near all the major attractions and theaters. Branson […] May become an annual vacation for us and Carriage Place will be our first choice for a place to stay. Read moreGenuine Hotels.com guest review
"Spacious and relaxing condo close to the sites"
Check-in was quick and friendly. While checking-in the staff offered to provide us with a time-share briefing. We told them we were not interested in the time-share, and that was end of it...no pressure. The 3-bedroom Condo was super clean/roomy and included all the required kitchen items for meal preparation. Jacuzzi, full kitchens, and flat screen […] televisions were nice amenities. The staff even called us during our stay to ensure we didn't need anything. We definitely plan to stay at Surrey again. Read moreGenuine Expedia guest review
EXELENTGenuine Hotels.com guest review
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