"Good location, clean rooms"
Good location, clean rooms, friendly staff, nice pool area, can't beat it for the price. I'd go back.Genuine Hotels.com guest review
"Would stay again"
As per other reviewers: check-in is across the street from building and not well marked...but GPS is accurate in directing to office. Apt 2 bedroom 2 full baths. Nice large kitchen, full fridge, washer/dryer, 3 TVs. WiFi . Check-in was fast as I was clearly in a hurry and car check-in skipped any promotional efforts. Only suggested improvement would […] be one hour earlier check-in and 1 hour later for check-out. (Currently 4pm and 10am) Read moreGenuine Hotels.com guest review
Very nice. Second bedroom is very small. Other than that it is well maintained.Genuine Hotels.com guest review
The carpets REALLY need to be cleaned/replaced ASAP.Genuine Hotels.com guest review
"difficult finding main office to check in."
3 bedroom was a 1 bedroom and a 2 bedroom apartment set up. Not expecting the said arrangement. Future 3 bedroom request will be investigated in depth. Used wrong network to reserve 3 bedroom condo.Genuine Hotels.com guest review
Rented a condo 1bedroom, living area, & kitchenette. Rooms were bigger than expected and clean except for the carpets which were filthy. Close to all the major attractions. Overall good experience and satisfied with booking. Good room if you have kids or teenagersGenuine Hotels.com guest review
LOVED IT 5 years in a row, Just wish they would heat the indoor pool it was really really coldGenuine Hotels.com guest review
He was disappointed with the fact that we could not check in until after four but had to checkout by ten. Thought they were pushy about that. Also I kept trying to check out by phone but kept getting put on permanent hold...got frustrated and just left. All in all a good stay though.Genuine Hotels.com guest review
"Nice relaxing stay in Branson"
Stayed here for 5 days and really enjoyed it. Very clean room. Excellent layout and plenty of space for everyone. Will stay here again for sure. The only con was having to wait until exactly 4 PM to check in. I arrived around 3-3:15 and was informed (more or less politely), that the room was not ready until 4 PM. There were several folks, probably 5-7 […] other families, in the lobby with the same issue. I found it hard to believe that all of these rooms were still getting cleaned up. Other than that it was a great experience. Read moreGenuine Hotels.com guest review
Very good for the price.Genuine Hotels.com guest review
"Great accommodations but not the cleanest rooms"
It was very spacious, plenty of room for our family of 5. Loved the washer/dryer, plenty of bathrooms, and adequately stocked kitchen. Our only complaint is the lack of cleaning of our 3 bedroom unit. There was hair in all the bathtubs and on the floor, dried food and coffee in the main kitchen. The check in was easy....only a minor description about […] the time share and wanting us to do the 90 minute song and dance. I would have stayed there again but cleanliness is huge for me so......next time we will try somewhere else. Read moreGenuine Hotels.com guest review
Overall, an acceptable place to stay. The location was good. Reasonable price. Room appeared clean at first sight until you looked closely at corners and cabinets. Definitely could use a more thorough cleaning. Probably time for some interior painting & exterior cleaning of siding. The mattress on the pull-out sofa was the worst ever. After first night, […] ended up putting it back together and sleeping on the sofa itself. Read moreGenuine Hotels.com guest review
My parents actually own a timeshare there, but it was unavailable so I reserved it through hotels.com. It was an amazing stay. The kitchen was fully functional and all we had to bring was the food and seasoning. I am in love with this place - and the hot tub. That tub was so relaxing. I highly recommend staying here if you are ever in the area. Everyone […] was hospitable and the scenery was gorgeous. Read moreGenuine Hotels.com guest review
"Not what we expected"
We were suppose to stay at Surrey's Carriage Place, but without notice from Hotel's.com we were told by the hotel agent that it was full and we were booked in the Grand Crowne condos. The showers were the size of a small linen closet, the bed was hard and it wasn't clean. There was a used Band-Aid on the floor in the bathroom, a twist tie on the floor […] in the kitchen, a piece of gum or candy on the floor in the living room, cob webs on the light above the bar and in corner of living room and short hairs behind bathroom sink fixture and a bird nest on balcony with birds flying back and forth. Read moreGenuine Hotels.com guest review
"Nice for family getaway."
The condo was very clean, spacious, and well-equipped with everything you'd need for a nice family getaway. The rooms could stand a bit of updating and I was not impressed with the quality of the mattress or the bath towels, but overall a comfortable place for a family.Genuine Hotels.com guest review
"CLOSE TO EVERYTHING"
HAD A WONDERFUL TIME !! WOULD STAY HERE AGAIN !!Genuine Hotels.com guest review
"It was a relaxing stay."
It was comfortable. We enjoyed the room. The kitchen was outfitted nicely and everything was clean. We had adjoining suites for our 3 couples, Sisters and their husbands. Everyone was pleasantly surprised by the accommodations.Genuine Hotels.com guest review
Actually, it was my daughters 19th birthday and the trip with her friends was her present from mom and dad. She said the hotel was awesome! She loved the big rooms and the jacuzzi bath. They were also able to fix their own meals in the kitchen (saving them money). The hotel was close to many of the attractions, so no time wasted "getting there". She […] had a wonderful time. Read moreGenuine Hotels.com guest review
Hard to find the check in office and the family in the room next to us was very loud. Overall our stay was very nice. Room was big and roomy. Loved the tub. Very pleased.Genuine Hotels.com guest review
Would have preferred balcony off the main living area rather than bedroom but great rooms otherwise. Didn 'to appreciate the timeshare sales pitch disguised in need to see person for parking pass. Just be up front!Genuine Hotels.com guest review
"Really nice place, great for families"
I went here with another family. We had 5 kids all together and this was a great place for them. Indoor and outdoor pool so the kids had something to do during our "downtime". It was close to a lot of the attractions so everything was in driving and even walking distance. The rooms were great. We liked to cook on our vacation since there were so many […] kids, so it was great having a kitchen. We only went out for dinner. The only thing I had a problem with was their "check in" time. I had called ahead and they said there was no set time for check in. So we came at noon since their check out time was 10am. We were told our rooms were not ready yet because it still needed to be cleaned. I asked when they expected it and they said they were not sure but the latest was 4pm. We were hoping to check in so that we could clean up before going to our shows. The rooms didn't end up being ready till 4pm so we ended up going to our shows without checking in first. It wasn't a big deal but I wish we were told that the rooms were not ready when I had called in that way we could have planned a little better. But overall the place was great and I would come back for sure. Read moreGenuine Hotels.com guest review
My son and I stayed Surrey's Carriage for the Memorial Day weekend. The first contact with the great personal was a security guard who noticed our lost looking faces and volunteered to help with a big smile. The rooms were spotless, as were the grounds. The pools, as well as the game room, were clean and lots of fun. Despite the size of the complex […] it was nice and quiet. It was very reasonably priced for the quality of rooms. Would highly recommend this hotel, and it will be our first choice for our next visit to Branson. Read moreGenuine Hotels.com guest review
"Family Get Away"
Service was GREAT!!!! Because the arrival dates were incorrect, we had to wait for our room, but we were upgraded with no extra cost!!! Location is very close to all of the attractions.Genuine Hotels.com guest review
Everything was wonderful. We had a great stay.Genuine Hotels.com guest review
THY DIDN'T HAVE THE ROOM RIGHT ROOM. PUT IN FOR A ROOM FOR 7, AND GET A ROOM FOR 2 TO 3 PEOPLE, SO HAD TO GOOD BACK UP TO THEM AFTER A LONG DRIVE, BUT THAT FIXED IT ABOUT 30 MINUTE. HAD TO CALL ON ROOM A REFRIGERATOR ROOM B MICROWAVES,AND THE WIFI,IT DID NOT WORK GOOD AT ALL, AND THEY SAID IT WILL BE FREE WIFI. EVERYTHING WAS FIXED BUT WIFI. OTHER THIN […] THAT IT WAS GREAT!!!!! Read moreGenuine Hotels.com guest review
"very nice surroundings and comfortable."
The condo was very clean and comfortable. The staff was great. Wonderful location. One of the best condo I have ever stayed.Genuine Hotels.com guest review
"Nice clean great location"
Stuff was extremely nice. In great location, loved the tripGenuine Expedia guest review
The room was very nice as was the entire property. The only issue we encountered was finding where to check in. It is actually across the street in a separate building and that was confusing. But we will stay there again when we go back to Branson.Genuine Hotels.com guest review
"quiet and relaxing"
nice, clean, quiet, comfortableGenuine Hotels.com guest review
"Not a two couple place"
Air conditioning was not working properly but repairman quickly took care of problem. Second bedroom was very small and since we were two couples it was not very comfortable for us in the second bedroom.Genuine Expedia guest review
We loved our stay this is the 2nd time staying there and we have enjoyed both times except for the beds they need to be more comfortable, they feel to hard other than that we will stay there again hopefully by the next time they will have a more softer bed for me........lolGenuine Expedia guest review
Very good experience overall ! If your accommodation/stay is good, your trip will become special !Genuine Expedia guest review
Perfect location! Rooms were very nice and bed was comfortable. Highly recommend!Genuine Hotels.com guest review
Close to all attractions. Very clean nice good sized rooms. Jetted tubs and private balcony/patios were nice extras to the rooms. Very comfortable. Friendly staff and reasonable rates. We were pleased overall and would stay here again. Would recommend. My only complaint was I wasn't told before arriving that you check in across the street. It wasn't […] a big deal, just didn't know and couldn't figure out where the office was. Read moreGenuine Hotels.com guest review
"was close to all attractions in Branson"
I enjoyed the stay! I loved having the large jacuzzi tub in our room as well as a washer and dryer. I enjoyed the peace and quiet! Also, I appreciated that no one from the office called me and tried to sell me a timeshare while I was there! It was a nice resort with friendly people! The only negative was that it took me a while to find the office to […] check in. PS. The pool was nice also! Read moreGenuine Hotels.com guest review
We were very happy with the 1 bedroom condo we stayed in. Everything was clean and well kept. The staff was helpful and friendly. There was a nice indoor pool with jacuzzi. I would definitely stay here again.Genuine Hotels.com guest review
"Ok, but not great"
The hotel is Ok, but not great. The size of the place was fine for four adults and two kids, but the toilets kept getting stopped up and they wouldn't just leave the plunger with us so that we could just take care of it. We called every time and would get taken care of but it was just annoying. At one point I got someone on the line who was just plain […] rude, she told me that I was calling the wrong number but the number was the same one the front desk told me to call. I think that everything else was Ok the pool area was dark with limited lighting I am not sure why. The chairs and sofa in the living area need to be replaced as they are no longer comfortable to sit in and lumpy to sleep on. Read moreGenuine Hotels.com guest review
"Very Nice and Great Location"
Great rate for a condo-style room. Front desk was in a different building, which was confusing, and not handy if we needed anything - but thankfully we didn't need anything. Sofa bed was very handy.Genuine Hotels.com guest review
"Spring Break 2014"
We took our grown daughters and 4 grandchildren to Branson for Spring Break. Staying at the Surrey Inn was perfect. The location couldn't have been better. The kids went to the pool, played basketball, shuffleboard and met new friends. One night we had the arcade room all to ourselves. It was great. We would highly recommend this establishment and plan […] on returning. Read moreGenuine Expedia guest review
"Great value, great location, great amenities"
Stayed in a 2 bedroom condo. Had plenty of space for us and 3 teenagers. Game room was nice. The indoor pool was nice but hot tub jets were not working properly. The water was still hot though. Overall was very impressed with the hotel and would highly recommend it. It was close to the main drag of Branson so easy to get to shows and entertainment.Genuine Hotels.com guest review
"Thx to Hotels.com glitch, got Grand Crowne Resort!"
We arrived at the check-in location for Surrey's Carriage Place only to find that due to a computer/system glitch that occurred around the time that I made the reservation, our Hotels.com reservation had not made it to them. The young gentleman at the desk was very accommodating, however, and he asked if we could give him twenty minutes to "fix" it. […] We obliged, and he rewarded us with an upgrade to a one-bedroom apartment in Grand Crowne Resort with a view of the golf course and a huge jetted tub! Our only complaint is that the bed and the sofa sleeper were not very comfortable, but that's minor given the price. We were very impressed with the cleanliness, overall condition, and mostly the service! Read moreGenuine Hotels.com guest review
Need more trashcans in unit but everything else was great!! Would stay there again!!!!Genuine Hotels.com guest review
Bed was recessed about 12 inches into the wall, so I found myself hitting my head on the wall throughout the night. The bathroom in the primary bedroom was extremely small. The shower head was set too low for even people of average height. Caulk around shower is in need of replacement. Refrigerator was noisy. Noise from adjoining room was annoying.Genuine Expedia guest review
Great facility, would highly recommend!Genuine Hotels.com guest review
"Poor Cleaning and Uncomfortable Beds"
This place is highly overrated. We have stayed at many different hotels, resorts and condos in the Branson area and we will definitely not be going back to Surrey's Carriage Place. The condo had been superficially cleaned in part, but it had apparently not been well cleaned in quite awhile. There was an excessive amount of crud around the shower walls […] where they connected with the tub, the stopper in the tub would not work so we could not use the jacuzzi jets, the toilets had not been properly cleaned and the bed, which was supposed to be a king but which turned out to be a queen, was not comfortable at all. Although we had booked through Hotels.com, when we checked in, the staff in the office complex still made high pressure pitches for us to review their time shares. It was a real turn off for us. I would not recommend staying here because there are much nicer places in and around the Branson area for about the same rates that this place charged. Read moreGenuine Hotels.com guest review
"Close to all the sights we saw"
Very satisfied with our stay, we were a party of 6, each couple had their own bedroom, we had 4 bathrooms and, 2 kitchens and big dining/frontroom everything was nice and clean. we will stay their again.Genuine Hotels.com guest review
One word. Awesome. We will be staying there again.Genuine Hotels.com guest review
"better than expected"
Very clean & comfortable. Exceeded our expectations. If not for the small loops you have to jump thru to get into your room, it would have been perfect. The staff we met at the Surrey were as nice as you would hope to find. If traveling with a family, I highly commend The Surrey Carriage. We will be back!Genuine Hotels.com guest review
"Great location, enjoyable stay, good experience"
Courteous staff, nice grounds, kid friendly, nice rooms, great location, the checkout time was not accurate on the expedia site and we booked a King bed and there were none available when we arrived, but the queen did fine and we are early risers so the checkout time was more of an annoyance in paperwork. Very enjoyable stay! we will definately stay […] here again and will recommend it to others in the market for a Branson trip. Read moreGenuine Expedia guest review
"Bad business practices and bad customer service"
Totally disappointed! After spending hours reading reviews of the Carriage Place I was expecting to enjoy the amenities and comforts as pointed out by so many reviewers. When my family arrived they switched us to the Grand Crown without any explanation other than "It is our newest property and you will like it much better." When booking the Carriage […] I had read all the reviews on the Grand Crown and was not impressed. Also, the rate for the Carriage Place was $109 per night and the Crown was $89. I confirmed this price difference with Hotels.com and expressed this to the manager. Essentially she called me a liar without coming out and saying it. The night manager told Hotels.com that the day manager will credit me the difference in the cost. Needless to say, the day manager would do no such thing. The Grand Crown was not a very good property and it was not worth $109 per night. The walls are paper thin, we were woken up every morning before 7 a.m. by people in adjoining units and others outside our room. Hotels.com stepped up and credit me the difference between the hotels and made admirable attempts to resolve the issue. The only problem was I chose to pay at the hotel rather than paying directly to Hotels.com. My word of advice choose to pay Hotels.com rather than the hotel at arrival. This gives you more ability to settle disagreements when they arise. Also, I will never book The Surrey Carriage Place or the Grand Crown again. Read moreGenuine Hotels.com guest review
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