All hotels in Madrid, Spain
1 room, 2 adults
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San Bernardo 38MadridMadrid28015Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
2.8 / 5Fair

Score breakdown (from 67 reviews)

Average rating for:

  • Cleanliness
    2.9
  • Service
    2.7
  • Comfort
    2.7
  • Condition
    2.5
  • Neighborhood
    3.7
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3.0 / 5Good
It would be beneficial if staff speaks English. There is no reception or something like that. You need to contact with manager(?) who does not speak English what is problematic for tourists who do not know Spanish. They have very good appliances in room - washing machine, microwave, fridge, heater, glasses, plates, cutlery, pots, etc. Perfect access to Madrid City Centre (Gran Via) and subway/metro.
Genuine Venere guest review
Other trip May 30, 2015
A Traveler
US
4.0 / 5Excellent
On late arrival I was informed by the person meeting me that my reservation was canceled for some reason and that they did have another flat on a different location, but I had to pay in cash upfront if I wanted the flat. The flat was OK, but it was annoying to have to deal with this without having been notified earlier....
Genuine Venere guest review
Other trip May 24, 2015
A Traveler
US
3.0 / 5Good
We did not stay at the hotel we had booked. No reception when we arrived even though the website said there would be. We had to make an anxious phone call and were taken to a different hotel which was nicer than expected.
Genuine Venere guest review
Other trip Mar 25, 2015
A Traveler
US
3.0 / 5Good
Centrally located but next to the university, beware of night life noise. The room was small but had everything we needed, even a washer and dryer. The only inconvenience was the bathroom, it was not quite separate from the room, there was a corner that designated for the bathroom and it was just separated by divider, so you can hear everything that was going on in there. For the price it was OK apartment.
Genuine Hotels.com guest review
5 night trip Apr 28, 2014
Larissa
US
1.0 / 5Poor
"The worst service ever"
Avoid this place, the neightborthood is terrifying, nobody receives you at arrival, so if you have not local phone, you are in deep problems, the room is not even near from interesting areas. seriously avoid this place
Genuine Hotels.com guest review
1 night family trip Mar 28, 2014
Emilio
US
1.0 / 5Poor
"Expedia should remove this property from the site."
Location was not good....our taxi cab driver had to call the number on the reservation because the address had no one there. A woman came up a back ally with keys and took us to the apartment blocks away. We followed her down an alley to the apartment building covered with graffiti. The apartment had torn and sheer curtains. Bed mattresses were sagging. Area rugs and floors were filthy and loaded with spots. Walls were dirty and covered with spots. Bathroom had a large gaping hole where there was a shower head. Tub and tile were loaded with mold and the tub was black with dirt. The ceiling was rusted. The entire building was filthy. Neighbors had a dog barking that you could hear through the paper thin walls. People next door smoked and that seeped through the walls. We checked in, then looked around and left right away and never stayed for the three nights we were scheduled. There was no one in the lobby of the apartment building to speak to.
Genuine Expedia guest review
Other trip Jan 20, 2014
Colleen
US
1.0 / 5Poor
"Expedia should remove this property from the site."
Location was not good....our taxi cab driver had to call the number on the reservation because the address had no one there. A woman came up a back ally with keys and took us to the apartment blocks away. We followed her down an alley to the apartment building covered with graffiti. The apartment had torn and sheer curtains. Bed mattresses were sagging. Area rugs and floors were filthy and loaded with spots. Walls were dirty and covered with spots. Bathroom had a large gaping hole where there was a shower head. Tub and tile were loaded with mold and the tub was black with dirt. The ceiling was rusted. The entire building was filthy. Neighbors had a dog barking that you could hear through the paper thin walls. People next door smoked and that seeped through the walls. We checked in, then looked around and left right away and never stayed for the three nights we were scheduled. There was no one in the lobby of the apartment building to speak to.
Genuine Expedia guest review
Other trip Jan 20, 2014
Colleen
US
1.0 / 5Poor
"Filthy, took us about 2 hours to settle in the apt"
We went to the address provided by hotels at booking, and there are no number in front of the building nor signs after we finally found it by asking the neighbor doors, but the gate was closed. Eventually, hotels.com corrected with someone from the management who came over to the address only to ask us to go to a different address, "the office," and move our things to the actual address, 3 blocks ago. The apartment was filthy, the tub and sink and floor were all dirty. We were afraid to touch anything in the apartment except for the bed sheets. The parking was expensive 20 EURO a night, but the location is convenient. The apartment experience totally ruined our Madrid trip.
Genuine Hotels.com guest review
4 night trip Jan 4, 2014
A Traveler
US
1.0 / 5Poor
"Nobody att the "Office," address given @ booking"
We arrived around 7pm, and drove to the address provided by hotels.com, but couldn't find the address from the street. We had to park the car on the curb and walk around, asked the bath house to find out that the address was the next door, but the door was locked. I called international roaming to hotels.com that resulted in someone meeting us at the address, was only to escort us to another building, 3 blocks away. The apartment is filthy! My husband had to scrub the floor and the sink and sanitized the sponge before we could use it. Parking is 20 EURO per night! So stay away from this place.
Genuine Hotels.com guest review
4 night family trip Jan 4, 2014
A Traveler
US
3.0 / 5Good
"Nice self contained apartments close to everything"
I went for 10 days and had the perfect accommodations. I had a nice bathtub with hot and cold water for soaking after hours of walking up and down Gran Via and all over Madrid. The apartment was equipped with a full kitchen and even a washer and drier. Convenient location since there are a wide variety of eating, shopping and entertainment choices and then gym, groceries and subways stations are all less than 5 minutes away. Will definitely stay there again. This is not a place to stay of you expect room service and concierge etc.
Genuine Expedia guest review
Other trip Oct 21, 2013
Bodybuilder
US

The following English reviews were posted by hotel guests from other countries:

1.0 / 5Poor
"Fair!"
Just good for the night sleep!This accommodation is not a hotel facility but simply an apartment. Certainly a 3 Star rating is misguiding.Reasonably clean although there is no house keeping service. A small 16" TV is just good for 5 or 6 local channels with NO English channel at all!
Genuine Hotels.com guest review
8 night trip Nov 9, 2015
Nissar
IE
3.0 / 5Good
"Good basics, but not enough care or management."
Unfortunately, the walls are paper thin and thus, it was easy to hear even quiet residents from time to time. Some of the guest were too noisy and didn't care about the comfort of others. They were sometimes up til three or even five a.m. There are few staff members, other than cleaners. Management was seen once and demanded cleaning fees. The room was already paid for, so this money was gravy for them. Neither the sheets, nor the towels were changed.
Genuine Expedia guest review
Other trip Oct 3, 2015
Joe
CA
3.0 / 5Good
"There was no person there when we arrived."
When we got to the hotel, there was no one there to receive us. I did not know whether we were at the correct place. The neighbours beside it could not speak English and they were saying that we were at the wrong place when we showed them our booking. When our son got to us he was able to speak the language and ring. It was then that a women came with a key. After that all was fine.
Genuine Expedia guest review
Other trip Nov 30, 2014
Margaret
GB
3.0 / 5Good
"Okay..."
Very good ubication,in gran via, but the building is quite old and the rooms are not very good, and some people of the rooms are rude but for the price is okay
Genuine Hotels.com guest review
2 night trip with friends Nov 6, 2014
A Traveler
GB

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
Le plus gros souci c'était pr se garer...
Genuine Hotels.com guest review
2 night romance trip Nov 20, 2015
Annabele
FR
1.0 / 5Poor
"Bien situado , pero sucio y no esta equipado"
Muy sucio , el apartamento no tiene sartenes y ademas muy mal porque nos cobraron 15 e de limpieza
Genuine Expedia guest review
Other trip Aug 15, 2015
Ana
ES
3.0 / 5Good
"Central og fin lille lejlighed"
Tæt ved Metro og super udgangspunkt til at opleve Madrid. Billederne er lidt misvisende. Udefra kan man ikke se at det er her der er lejligheder. Snakkede med "naboen" (sauna) og straks kom der en mand og låste os ind. Skulle bare ligge nøglen da vi rejste igen. Lille og slidt lejlighed, men meget ren og pæn. Super til os. Mulighed for at handle lidt lige iden for døren.
Genuine Hotels.com guest review
2 night family trip Jul 9, 2015
Thomas
DK
1.0 / 5Poor
"pessima la piattaforma!"
Soggiorno prenotato circa 3 mesi prima confermato per e mail appena dopo la prenotazione e anche due giorni prima del check-in. Confermatomi anche dal call center quando non vidi l'addebito sulla carta. Al call center mi fu detto che sarebbe stato addebitato successivamente o in loco. Arrivata all'indirizzo dell'appartamento il proprietario ci disse in lingua spagnola che la prenotazione era decaduta (io avevo il foglio attestante la conferma con tanto di numero di conferma!) . L'alternativa era dormire sotto un ponte oppure un appartamento in altro luogo. Allo stesso prezzo pagato in loco dovemmo pernottare in un posto simile a un ostello di basso livello che tra l'altro non sono riuscita neanche a reperire su internet. Probabilmente non hanno neanche il coraggio di fittarlo come ostello a 10 euro a notte. Una vergogna!!! Da qualche parte c'è stato un errore...non certo da parte mia dato che sono stata molto attenta e scrupolosa nel ricevere la conferma della prenotazione anche dal call center!
Genuine Expedia guest review
Other trip Jun 11, 2015
Elisa
IT
1.0 / 5Poor
"Da dimenticare!"
Prenotazione effettuata con diversi mesi di anticipo , dopo la quale non ricevetti l'addebito sulla carta di credito ma la sola conferma per e-mail . Chiamai il call center Expedia dopo circa un mese e mi fu detto di star tranquilla chè la prenotazione era stata confermata e che l'addebito ci sarebbe stato successivamente o entro il check-in o in loco. Due giorni prima del mio arrivo nell'appartamento ricevetti ancora un'ulteriore conferma da parte di Expedia...Morale della favola: arriviamo al civico dell'appartamento e il proprietario - che conosceva solo la lingua spagnola e neanche una parola d'inglese o di italiano- ci fa intendere che la prenotazione era stata non autorizzata , decaduta . Rischiando di dover dormire sotto il primo ponte di Madrid dovemmo accontentarci di una camera orrenda (un ostello di medio-basso livello senza lo spazio vitale per muoversi!) allo stesso identico prezzo! Ho inviato un'e mail di segnalazione a Expedia come consigliatomi dall'operatore del call center e sto in attesa di una risposta. Spero di non dovermi ricredere sull'affidabilità di Expedia perché stavolta c'è stato un grossissimo errore e io ne ho fatto le spese!!!!!!!!!!
Genuine Expedia guest review
Other trip Jun 8, 2015
Elisa
IT
2.0 / 5Fair
"Bom para mochileiros!"
Não tem recepção,não ha endereço disponível. As camas são de qualidade ruins;colchões que afundam no meio. Falta água quente para banho depois que o primeiro usa o chuveiro. Os dois quatros são totalmente sem iluminação e ventilação. porém tem uma localização de fácil acesso a tudo que acontece na região central de Madrid.
Genuine Hotels.com guest review
2 night family trip Mar 30, 2015
A Traveler
BR
4.0 / 5Excellent
"hotel simple et très utile"
Hotel très bien placé à 5 min du centre ! les appartements sont très spacieux pour 2 personnes et pratique, on y dors très bien et le quartier est assez typique. Seul bémol les appartements sont situés à 4 portes à coté de l'entré de l'hotel donc pas évidents de s'y retrouver au départ mais le personnel est très sympa et nous explique tout pour le bon fonctionnement.
Genuine Hotels.com guest review
6 night trip with friends Mar 31, 2015
Kévin
FR
5.0 / 5Outstanding
Un departamento con todas las comodidades. Y buen servicio de limpieza
Genuine Venere guest review
Other trip Mar 12, 2015
A Traveler
ES
1.0 / 5Poor
"la tele no funciona"
La foto. De la portada. No coincide. Con la realidad te mandan para otro. Sitio nada que ver
Genuine Hotels.com guest review
5 night romance trip Jan 9, 2015
Juan Oscar
ES
2.0 / 5Fair
"A evitar"
En teoría se trataba de un estudio para cuatro personas. La realidad fue que se trataba de un estudio donde habían puesto dos camas de matrimonio en batería, no quedando espacio para casi nada más.
Genuine Hotels.com guest review
3 night family trip Jan 1, 2015
Jaime
ES
3.0 / 5Good
"Bien situado y correcto "justito" para familias."
Un apartamento correcto aunque preferiblemente para estancias de ocio y mochileo. Muy bien situado.
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
Javier
ES
1.0 / 5Poor
"MAL MUY MAL"
MI OPONION SE RESUME EN DOS PALABRAS......"" MUY MAL". NO RECOMENDARE ESTE APARTAMENTO A NADIE, ES INDIGNO , SUCIO, CAMAS VIEJAS, CALEFACCION QUE FUNCIONA MAL. INCLUSO ME PLANTEO EL DENUNCIAR A LA OFICINA DEL CONSUMIDOR.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Josep
ES
2.0 / 5Fair
"muy maka experiencia"
Las colchones incomodisimos.no nos limpiaron la habitacion.ni nos hicieron las camas.ni nos cambiaron toallas.una verguenza
Genuine Hotels.com guest review
2 night family trip Dec 20, 2014
A Traveler
ES
3.0 / 5Good
"Hôtel simple mais agréable."
Lieu idéal pour découvrir Madrid. Equipement électroménager correct. Vaisselle insuffisante. Bonne literie. Ecoulement de la douche laissant vraiment à désirer, mais on s'en sort !
Genuine Expedia guest review
Other trip Nov 21, 2014
AGNÈS
FR
3.0 / 5Good
"cambio de camas"
Las camas deben ser buenas y comodas para la salud de la espalda de cada uno de los clientes, por lo que hay que cambiar por las nuevas
Genuine Hotels.com guest review
2 night family trip Oct 24, 2014
RICARDO
ES
1.0 / 5Poor
"Un engaño"
Solo es una habitacion, no hay ni recepcion, ni siquiera un nombre que lo identifique, todo muy sucio bombillas fundidas,la cocina al lado de la cama no ayuda en nada, el cuarto de baño es adaptado con un panel de separacion, Por supuesto que de TRES ESTRELLAS NADA, cualquier pension superar en confort y limpieza a estas habitaciones. Buscabamos un apartahotel y Hoteles.com nos engaño con esto, un poco de cuidado en la web novendria de mas, Obviamente no volveremos ni por las habitaciones ni por la web que nos engaño.
Genuine Hotels.com guest review
2 night family trip Oct 24, 2014
Ernesto José
ES
4.0 / 5Excellent
"Excelente opción barata y muy céntrica"
Muy satisfecho. En las zonas donde la puntuación que doy 3 se ven compensadas por el bajo precio.
Genuine Hotels.com guest review
6 night family trip Oct 6, 2014
Luis
US
1.0 / 5Poor
"Nefasto, no volveré en la vida."
Lo único bueno del apartamento era lo céntrico por lo demás, muy sucio impresionaba de meses sin limpiar bien, sobre todo el baño y eso que te cobran 15 euros nada más entregar las llaves y sin previo aviso, una de las persianas no existia y solo bajo protesta colocaron una manta para que no entrara la luz en la mañana, la cocina imposible de utilizar porque al encenderla saltaba el magneto de la habitación y nos quedabamos sin luz, los colchones de pena. Nada que ver la foto de internet con la realidad.
Genuine Hotels.com guest review
2 night family trip Oct 10, 2014
Patricia
ES
1.0 / 5Poor
"Camas rotas"
Nos sentimos con mi hermana, desatendidos. Cama matrimonial rota y ducha inundable.....un asco! Solicitamos dos camas y recién el último día agregaron una cama pequeña.i
Genuine Hotels.com guest review
4 night family trip Sep 29, 2014
Roberto
AR
4.0 / 5Excellent
"직원이 영어를 못해요 ㅠㅠ"
처음 적혀있는 주소로 찾아갔으나, 아무도 없고.. 직접 전화해서 영어도 안되고.. 스페인어로 이야기해서 어떻게든 체크인은 됐네요 ㅋㅋ 그래도 아파트는 꽤 괜찮더라구요! 주변환경은 그렇게 좋진 않지만, 역과 가깝고, 아파트도 침대도 넓고 세탁기나 주방이 있어서 하고 싶은대로 할 수 있어서 좋았어요!
Genuine Hotels.com guest review
2 night trip with friends Aug 27, 2014
A Traveler
KR
4.0 / 5Excellent
"estacionamento"
a falta de parque de estacionamento e mau e ter que pagar causa uma quebra no orcamento
Genuine Hotels.com guest review
2 night family trip Aug 13, 2014
sandra
PT
3.0 / 5Good
La cama de matrimonio en mal estado, el aire acondicionada no enfriaba lo suficiente y hacia mucho ruido, la mesa que había solo podían comer dos personas y teníamos que comer por turnos. Por lo demás buena situación.
Genuine Venere guest review
Other trip Aug 19, 2014
A Traveler
ES
5.0 / 5Outstanding
"мы отдыхали семьей из пяти человек"
Это апортаменты. Очень большая комната разделена на четыре помещения перегородками.Постель,полотенца, бумага, мыло. Есть кухня, можно готовить. Кондиционер. Вселение и выселение в 12.00. Станция метро через дорогу. Фрутерия и табак рядом. Нам очень понравилось. Забронировали через интернет. Оплатили на месте. По цене 48 евро за пять человек в сутки. Очень дешево и удобно. Большое спасибо всем. Будем рекомендовать всем знакомым.
Genuine Hotels.com guest review
1 night family trip Aug 10, 2014
A Traveler
RU
5.0 / 5Outstanding
Tuvimos dificultades para encontrar las oficinas de Village Apartment Centro en calle San Bernardo, porque no tiene ninguna identificación, y nos causó muchísima preocupación, pensando que no existía. Superado el problema, todo fue bien.
Genuine Venere guest review
Other trip Aug 1, 2014
A Traveler
ES
5.0 / 5Outstanding
"buen sitio para un finde de ocio"
El estudio apartamento estaba perfecto para lo que nosotros buscábamos, ofrecía privacidad, confort, limpieza y ubicación
Genuine Hotels.com guest review
1 night business trip Jul 5, 2014
jose jorge
ES
5.0 / 5Outstanding
"excelente ubicación"
la habitación es tal cual la que sale en la foto, tiene todas las comodidades, la estación del metro justo en frente, todos los restaurantes, tiendas y lugares nocturnos están a poca distancia (se puede ir caminando). La chica que nos hizo el check in fue amable y además tienen wifi gratuito.
Genuine Hotels.com guest review
5 night family trip May 3, 2014
Sabina
VE
5.0 / 5Outstanding
"Очень комфортные Апартаменты рядом с центром Мадри"
Остался очень доволен этими Апартаментами все очень прилично, удобно обязательно приеду еще раз!
Genuine Hotels.com guest review
3 night business trip Apr 28, 2014
Александр Ковалев
RU
2.0 / 5Fair
"proche du centre ville et des artères commerciales"
la wifi ne fonctionne pas... le syphon de l'évier était cassé donc toute l'eau usée se déversait dans la chambre !!! L'eau de la douche ne s'évacuait pas du tout l'eau restais stagner dans la douche à plus de 12 cm de hauteur Beaucoup de bruit dans la chambre dû à la circulation ou des passants.
Genuine Expedia guest review
Other trip Apr 25, 2014
kim
BE
3.0 / 5Good
La ducha sin alcachofa, la bañera perdía agua, la lavadora también perdía agua. La ubicación y la vivienda muy bien, teniendo en cuenta que nos cambiaron de piso al estar el nuestro con el lavabo roto.
Genuine Venere guest review
Other trip Apr 22, 2014
A Traveler
ES
1.0 / 5Poor
"Craceux"
Cet hôtel est à éviter... Aucune réception a l'arrivée, seul un numéro de téléphone est collé à la vitre. Il faut donc appeler pour être ''cordialement'' invité à venir chercher les clés à une autre adresse. Les chambres sont sales, les éviers cassés, le parquet cassé, les couettes sales et déchirées, la douche support cassé. La rue est mal fréquentée... Et tres bruyante le soir. Aucune spécificités offertes pour l'accueil de bébés... Seul +, la situation en plein centre... Crdl, GR
Genuine Hotels.com guest review
3 night business trip Apr 17, 2014
GR
FR
5.0 / 5Outstanding
"Perfetto per il weekend"
Gli appartamenti sono situati in centro, il nostro era proprio sulla via principale piena di negozi. Per un weekend con le amiche è stato piu che perfetto. Soddisfatissime!! Il personale è stato gentilissimo e disponibile.
Genuine Hotels.com guest review
3 night trip with friends Apr 14, 2014
Nadia
IT
2.0 / 5Fair
"No demasiado contenta"
La reserva no era la que habia realizado. Me la tuvieron que cambiar sobre la marcha y no fue de las caracteristicas qye habia solicitado. No habian tenido en cuenta la mobilidad reducida de mi marido, especificada en la reserva. Limpieza justita.
Genuine Hotels.com guest review
2 night trip Apr 14, 2014
Irene
ES
4.0 / 5Excellent
"Excelente ubicación todo esta muy cerca caminando"
Muy buena y cerca muchos lugares para comer y pasarla bien
Genuine Hotels.com guest review
5 night family trip Apr 5, 2014
Zmf
VE
1.0 / 5Poor
"no lo recomiendo ni a los mochileros"
FATAL, TERRIBLE, NO EXISTE EL HOTEL ELLOS ALQUILAN CUARTITOS DE QUINTA CATEGORIA DONDE TE METEN
Genuine Hotels.com guest review
1 night trip Mar 6, 2014
MANUEL
EC
5.0 / 5Outstanding
""exelente ubicación""
Muy bueno! recomendable el apartamento fue mejor que el que habíamos contratado! La atención muy buena!
Genuine Hotels.com guest review
3 night family trip Jan 21, 2014
Silvia
AR
3.0 / 5Good
"Fint til prisen"
Vi ankom til en låst port ved komplekset i øsende regnvejr - der var alene oplyst et telefonnummer på døren, som vi herefter ringede til. Udlejer talte kun spansk, og 10 min senere blev vi låst ind af en småsur kone. Lejligheden er ok, men meget kold da der ikke er nogen særlig isolering. Toilet/bad var adskilte fra stue med en åben skillevæg, så alle kunne følge med....Alt i alt ok til prisen. Man får hvad man betaler for!
Genuine Hotels.com guest review
1 night trip Dec 24, 2013
Christian
DK
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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