02/11/14 Mateusz B Krakow, Poland
Thank you very much for perfect stay!! :) Everything was great :) Perfect staf. We spent there really great 3-days. We do not have any problems ther, Staf was really helpful. Thank you agin and hope to see you soon.
"shocking! and the agency is the worst part"
10/23/13 Alexiaxxxxxxx Singapore, Singapore
1) dirty, I mean blood stains on sheets dirty, fag buts by bath - grotty, filthy dirty 2) infested: mosquitos, spiders, bird droppings outside bedrooms 3) Pool or should that be cesspit? unswimable, had building materials or such like and was green with algae 4) Agent - Bali Villa Holidays - agreed to refund us, but still to see a penny 5) Jacquizzi out of service 6) Air conditioning not functional 7) Free shuttle - never available
"good place but not again"
04/16/13 romyfunes Perth, Australia
We stayed at the Bugan Villas for 5 nights. It does look like the pictures and is a gorgeous villa. Very spacious and clean. However we had major issues with the below - No WIFI at All !! kept telling me its was getting fixed and the last day they said they were changing providers etc. ( very dissapointing) - Breakfast was cold, they actually brought us cold eggs ! we ate out at CAFE MOKA most morning. - Shuttle ( What shuttle) !!!!!!!! we asked for this and were told that there was no shuttle. even showed them my reservation booking confirmation that states shuttle on there. finally on the last day we got dropped off free of charge in Kuta. - Cold water for two out of the five days. It did eventually get fixed. - never got our free massage either that was included. - tried to have a bath however as its so deep it just wouldnt fill up ( the water pressure wasnt the best) The mossies where terrible but i dont blame the villa for that. If you go there make sure you do bring lots of mosquito repellant as they get in through most of the gaps in the place. I must say that it was a very nice place but it was lacking alot of things ( mentioned above).
"Nice setting but still something missing"
11/18/12 Kylie B Perth, Australia
We booked the Bugan villas for the start of our honeymoon (3 days and nights to ourselves to relax after our wedding) and the villa was really nice. Although they were renovating the driveway and front of the villa complex we did not hear the workers from our villa until the day we were checking out. The rooms were clean and tidy and the staff very helpful when you asked for help otherwise they were no where to be seen but I think this is because they want to give you your privacy. The included breakfast was a little dissapointing as the eggs always were served cold but we arent big breakfast eaters anyway. The price for the villa is resonable but we had trouble getting around as it isnt very close to the heart of seminyak and the taxi drivers didnt know where the villas were so we had to carry a brochure of the place with us everywhere. I think this villa is good if you like seclusion but for us was a little boring.
"Disappointed and below our expectation"
10/28/12 Terence972 Singapore, Singapore
We only reached our villa at nite around 9pm and guess what, we were greeted with a villa that look very dirty. The floor was dusty, same with the toilet. It look like a place where nobody had stayed there for many years. Worst was the pool. The water in the pool look so dirty that it seem like it had been a breeding ground for the tons of mosquito that is flying around our room. The breakfast that was provided to us during the two days of our stay was a very small portion of it. Two small piece of bread, one egg and a hot dog (The hot dog is not the whole piece but two small miserable piece) It was really a disappointment and it was totally different from what we see in the pictures. This is the last time we will ever step foot to this hotel. Good luck to whoever book this hotel and if you not yet book it, i suggest you think twice.
"Ok but not for next again"
We stayed for 2 nights at Bugan Villas. The villa is big and a bit old, room is nice, air-con working properly, but too many mosquitos lucky i brought repellent. The dining room and bedroom are separated by the pool, but there's only one phone in the dining room so it's uncomfortable. I booked this villa from the website with Ms. Triana, I asked for extra bed but it's not prepared. When I tell the villa staff he said he didn't know and he said Ms. Triana already resigned. It's weird because last week she just emailed me. So, 3 of us then just sleep on 1 bed since it's big enough. On the check out date, the staff gave me invoice to be paid and I said i've paid it on booking time then i showed the voucher, he seemed a bit confused but then ok i didn't have to pay. I think the management should train their staffs better.
"Fantastic Villa,Perfect Manager,Friendly Staff"
09/28/12 477Bruno477 Jakarta, Indonesia
Ms.Triana The Manager at Bugan Villas went out of their way to make our stay perfect. Within 5 minutes of arriving, the villa manager had organised the villa maintenance man to come to our villa. We offered to pay something but Triana insisted that there was it was free. What a fantastic start to our stay! The level of service was consistent throughout our stay and nothing was ever too difficult when it came to booking restaurants, bars, transport etc. The villa itself was fantastic, it was clean, with a comfortable bed and a decent sized swimming pool. We did a lot of research when booking Bugan Villas and it was a little more spacious than similar villas in the same area. The breakfasts were made to order with a variety of options. I'm not sure what time they finished but we never rose early and this was never a problem. We ate lunch by the pool a couple of times and the standard of food was good. Bugan Villas is located 5 meters down from the main street, smack bang in the middle of busy Seminyak, where many of the good restaurants and bars are located. Despite this, at no time did we hear any street noise in the villa. We could hear the neighbouring villa when they used their pool but this was not a problem and is obviously to be expected in villa complexes. We thoroughly enjoyed our stay and would highly recommend Bugan Villas.
"Amazing Stay @ Bugan Villas Seminyak"
09/27/12 Michael S Surabaya, Indonesia
Let me begin by saying that Bugan Villas are absolutely amazing. We spent five luxurious nights in Villa 2 as a part of our honeymoon from September 4th - 8th, and were very impressed with everything. The private pool and outdoor shower & bathtub were incredible. The pool was a perfect size for six peoples. The villas are very private, relaxing and serene. We were welcomed,the Villa was beautifully decorated. We also had a free half hour full body massage which was amazing. This was honestly the best massage I have ever had. The serving and cleaning staff was amazing. Bugan Villa were clean and service was quick. Overall the experience was wonderful, The Manager Triana were very courteous and great. I will remember you Triana,you're so lovely. Room Tips : We stayed in Villa 2 and it was perfect.
"Do not stay here!"
09/05/12 Sally J Perth, Australia
4 of us were hoping for an amazing holiday after a terrible year and it turned into a disaster!! There are Mosquitos everywhere! My 1 year was bitten on her first night......22 bites to be precise and she was unbelievably sick. We spent 3 weeks after coming home in and out of hospital due to the bites. We all couldn't escape the bites no matter how much repellent we put on. The owner has not apologized or even replied to emails which is just disgusting. Avoid!! The pool was too cold to swim because it is shaded all day. Worst experience I have ever had and just heartbreaking to watch my daughter go through what she has. I have never had to write a bad review in all my years of travel so it's disappointing to have to do so now
"Nice villa w great service at good price"
Triana the villa manager and Made our driver is the best people ever!!! They make things so convenient for us. They dont charge when u ask them to send u nearby. Which is really great! U want great service and at a good price, this place is worth it. Triana is always contactable and assist promptly. The teat of the staff is great too! They are very well mannered and friendly. We love this place. It's a 3min car ride to potato head and Kudeta. You won't much at your door step to see and eat. But they will send u to places u wanna go. :)
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