"Home Away From Home"
03/01/14 patsp Singapore
Booked our stay here due to reviews I read on Trip Advisor. It was a great find as the hotel was fairly new and even though it was further from the beach compared to most popularly known hotels, I didn't mind it as much given what we got in exchange of the distance. Some things to remember - it's still new so if you want a direct ride via tricycle right in front of the hotel, make sure to mention that it's the new hotel in Barangay Balabag right beside Escondido. Once there, you will have to climb up a steep incline to reach the hotel entrance. Didn't bother me at all as it's only a few meters away. Check in was a breeze and my partner and I loved the calamansi-lemongrass welcome drink - very refreshing after the long trip. We booked the most basic room seeing that we were only going to use our hotel for sleeping. The superior room did not disappoint - it was spacious with a well stocked amenities. You can literally visit Boracay with only the clothes on your back and everything you need will be provided for - shampoo, conditioner, comb, toothbrush/toothpaste, bathrobes, slippers, bath and beach towels. The beach towels are strategically placed just at the main entrance/exit so before you head off to the beach, you can just grab a towel and return it as soon as you come back. Another nice touch is they also have free use of beach mats which are also placed right at the entrance/exit, pretty much equipping you with all you would need for a day on the beach. The room also comes with a flat-screen cable TV, Nespresso machine and a safe - things you wouldn't find in most budget hotels in Boracay. I've stayed in Astoria before and they didn't have the Nespresso machine. The bed was also super, super comfortable with amazing silky linens. Everything smelled so fresh. I don't remember a night spent where I didn't get a good night's sleep and this is coming from someone with sleeping issues. The bathroom shower also gives instant hot water and the toilet comes with a bidet. One thing I noticed is that housekeeping was very good in making sure that amenities are restocked. I mean seriously, to be in Boracay and have all the comforts of home? I can't ask for more. Our room was very homey that we actually ended up spending a lot of time in the hotel. A few things to point out though - water bottles were not available and had I not asked why there weren't any complimentary water included, I wouldn't have known that it was actually offered but only upon request. I wish I'd known it sooner though because I had to go out of my way to buy water outside on our first day. The breakfast is also complimentary but there were only two options available: Native and Continental. The native menu comes with egg (cooked the way you want it), with a fruit platter and juice of your choice. The meal is longganisa with garlic rice. That's it. You order Native breakfast everyday and it will always be longganisa and rice. The continental offered more diversity. The fruit platter and juice are also included but at least you have the option to choose banana or mango crepe or spam. It's still not a lot of options so after 5 days we were pretty much tired of the same food. The hot chocolate option is just Milo with too much water that you end up drinking a hot beverage that tastes a little like Milo. You can have your meals brought up to your room which was a major plus so it was really no big deal. The 2nd floor where our room is located is also where the library is located. The library came with tons of book (with nice titles too!) and they had a Mac with internet access. The wifi though could use a bit of an upgrade as it had a very bad connection. My phone battery is consumed with the continuous effort to find wifi connection as it keeps on getting disconnected. Again, no biggie because we were in Boracay and it would be a waste to spend it staring at your electronic devices. It would not be a recommended hotel though for those who have to bring their work with them. From what I've read from Trip Advisor before, the hotel had a really nice rooftop. I went up to see it but it was not much. I also never encountered any night partying there so don't expect any real happenings at the hotel. For the price we paid and for the comfort we enjoyed, it was definitely a worthwhile stay. I particularly appreciated the fact that the hotel was far from the busy and noisy beachfront hustle and it was such a different high to wake up refreshed from a good night's rest. Last but not the least, it's the staff who made the difference - the simply gestures or opening doors, offering to carry your stuff for you, the genuine and never-ending smiles from everyone really made us feel welcome and right at home. It's not a perfect hotel but it was made perfect by the staff who all went out of their way to make sure that our stay was as comfortable as they can make it. Our sincerest thanks to Honey, Daisy and James for all your warmth and kind attention. You guys were awesome!
"Hampstead Hotel Crab House"
02/09/14 justinebuduan Quezon City, Philippines
This is the former Escondido Crab House, we ordered the aligue crab which is a 500 gram crab and shrimp sinigang. The crab was good but the shrimp sinigang only consisted of 3-4 big shrimps, rice and coke - the bill was 1,300 - a bit pricey in my opinion. But the staff is attentive and nice
"Family Friendly - Excellent and Attentive Staff"
02/07/14 LostLaowai Shanghai
Had a great experience at the hotel with my family. Stayed for 6 nights in two rooms. We had an infant with us and the hotel was extremely helpful in providing a crib, hot water kettle, and assisting us with visiting a nearby clinic when our son had a slight fever. Rooms were clean, included breakfast was great, had complete range of TV channels, and service was 24/7. Great value for the money and would definitely visit again. The hotel is only a 2 minute walk to the beach. If it were on the beach the room would be 3x the price.
"Customer Service Excellence"
Room is very clean and the location is very safe. What overwhelms me is the superior staff support. The staff were so accomodating and nice, It was so nice to celebrate and the new year in this place. I highly recommend this place.
"Everything's great except for the noisy and leaky aircon"
12/15/13 Sglemon Singapore, Singapore
We stayed at Hampstead for 4 nights in December 2013. It's across the main road from the beach and we like that it's literally just 3 minutes to white beach. It's abit more of a walk to d'mall where most of the food places are. Jonah's fruit shake is right near the hotel so we frequented that place. Breakfast at the hotel is either Filipino fare with garlic rice, fruits, choice of meat and eggs or pancakes and French toasts or crepes. I mostly ate fruits and garlic rice since I'm vegan and gluten intolerant so there's not much else to choose from. We really liked that they have complementary filtered water and often offered to fill our water bottles and also offering to deliver water to the room. The staff was extremely friendly and helpful and in my opinion they are the main reasons why we enjoyed the place despite the big negative aircon issue that I'm gonna mention below. In our first room the aircon was making a continuous loud noise (like the sound of a loud generator) and then it started leaking inside the AC unit. Problem is the leaky water makes loud sounds when it drips against the plastic and it just went like that non stop. They got the technician to come and check it twice but still it didn't work. We ended up not being able to sleep the whole night which really stressed me out given that we come on a holiday mainly to rest. I really regret that I didn't bring my ear plugs yet upset that I should need it in the first place. They changed our rooms the next day. The AC didn't make that loud a sound but the leaky issue was still there. In fact, the AC leaked so much inside the unit it sounded like a really loud waterfall. Even when we switched off the aircon the leaky sound continued non stop and there was nothing we could do about it. This continued for another 3 nights. At one point we thought we would just forget about it and move to another resort though it's not refundable but decided to stay on cos the room rates was not cheap to begin with. I was very relieved when the 4 nights were over cos by that time I was sleep deprived and stressed. This is certainly an infrastructure issue I think the owner of the hotel should look into. The staff was very helpful but this is not something that they can do anything about. I'm not sure if the other rooms had this same issue but after changing room once we just didn't want to make things difficult for the staff and request for yet another room change. What a shame as it's great in every other way but not being able to sleep well is too major an issue to ignore.
"great hotel, great staff"
10/07/13 liranbr Haifa, Israel
the staying in hamstead hotel was great. the staff are very very friendly and the hotel is very clean and well designed.location is good and quiet. the rooms equipped with coffee machine, large bad and flat screen tv.
"It's an experience!"
Went there on a rainy season fir our honeymoon yet we were not disappointed. We were billeted to a superior room and it was very nice. We were welcomed with drinks and was surprised with a romantically decorated room, with rose petals everywhere. The linens are new, clean and smells good. The staff, esp. The front desk. knows all guesta by their first name and never fails to greet them. They are very helpful and anticipates the guests needs. The pasta and pizza is a must try and the bartender is knowledgeable with the drinks. Complimentary breakfast is nice and the waiter is very accomodating. There is a mini library which provides you activities, like play scrabble, monopoly, sungka etc. ,if you don't want to go out. Overall, our stay was very nice, relaxing and worth the price. He only drawback of the hotel is it is not located infront of the beach, but if you want a quiet, peaceful and away from the bustle of the tourists and establishments, this is the place to stay. And another good thing is, there are no hidden charges. Towels, drinking water, organic toiletries and in room safe are for free. Highly recommended.
"Great place! Great food! Great service!"
08/28/13 Amor B Quezon City
Truly enjoyed my stay in the hotel with friends. Staff was very friendly and accommodating with all our requests. Concierge was open 24 hours and always answered our calls and attended to our requests in a very cheerful tone of voice even quite late at night or very early in the morning. They even helped out with our transportation needs.The library had an excellent selection of books! They provided unlimited purified water for our needs. They also provide beach towels and slippers you can use going to the beach. They also have ready umbrellas one can borrow when going out which was really helpful as it was raining a lot during our stay. Really loved the umbrellas and the different colors it was available in, very sturdy and comfortable grip in the hand - would have loved to brought one home as a souvenir but already had lots of stuff to bring home. They gave cookies each night we got back, which tasted very good but would have loved it better if it was the softer, chewy type instead of hard one. DVDs were available to borrow if one wants to watch - they have a very unique selection to choose from. Loved the native bag that the slippers were placed in, too bad we were not allowed to take it home. :-) The room was very nice. Bed was very comfortable to sleep in and loved that there were lots of pillows of all sizes. :-) Bathroom was okay but if the person is very big like those from other countries, they might find the shower room a bit small to move around. Loved the shower gel, smelled really good! They provided toiletries and replenished when needed. The food was also good and just loved the gambas! Went to the roofdeck and enjoyed reading a book and having a drink. View was excellent. Oh and place is near the church which I find really good as I was able to attend mass. Love everything bout the hotel! Place is quiet and very relaxing. looking forward to staying there again.
"The best hotel I have ever stayed in"
08/23/13 PatsyChad London, United Kingdom
The Hampstead Hotel is truly amazing. My boyfriend and I stayed there in April of this year for 10 days. Upon arrival we were greeted by various members of staff who immediately seated us in the Bar area served us compilmentary drinks. We were were then shown to our room which was beautiful and comfortable and very clean. This standard was kept up throughout our stay (and the supply of cookies) The staff are a total credit to the hotel, they are always very happy, always smiling and always very happy to assist and they have a wealth of knowledge about the area general culture. By the end of our stay we were on first term names with them and it was a real shame to be leaving what felt like a home away from home and such brilliant people. Personal service at its best! The breakfast is amazing! The roof terrace is so comfortable quiet and the best spot of Boracay for sunsets and a gin and tonic! The position of the hotel is fabulous, just set back from the beach (1minute walk) in what feels like the most secret spot on the island where all the neighbours hang out and play basket ball and eat. I cannot recommend this place more, if you go to Boracay you HAVE to stay here!
"The Hampstead Botouqie is the perfect place to be lost"
07/29/13 Crazier1 Atascadero, California
went to the area with a couple of friends. I told the driver where I was going and he looked at me like I was crazy. He still asked around and found where I was staying.the employees treated me extremely well. I enjoyed myself thoroughly. The staff was extremely friendly and the Hampstead Became my home away from Home.I was thoroughly impressed with the place and would highly suggest it to any one else!
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