Excellent experience at this hotel. Kitchen was great, large rooms and nice bathroom, bed was comfortableGenuine Hotels.com guest review
"Excellent New Hotel"
This hotel is at a very nice location. Not too far from Downtown Ottawa yet far enough to avoid the hustle and bustle of the downtown. The hotel is brand new. Some construction going on to finish another tower for the hotel but it was not bothersome. Roger at the front desk was very helpful.Genuine Hotels.com guest review
Nice and new hotel, good place to stop when visiting Ottawa. Easily accessible parking and close by pharmacy and grocery store.Genuine Hotels.com guest review
Brand new hotel, been open less than a year as of July 2014. Staff was all very friendly and it was conveniently located next to the airport. While there wasn't any food or drink within walking distance, delivery was easy to get.Hotel was nice and quiet despite being so close to the airport, didn't hear a peep all night.Genuine Hotels.com guest review
"Not up to business or leisure standards"
Hotel staff are friendly, but not experienced or knowledgable. When asked anything there first answer is "no" - asked to have them make up the pull out sofa bed and they said no, you do it yourself. Asked for extra comforter for the same bed (only very thin blanket provided in room) - first answer was no we do not have them - them I suggested they should […] have extra ones from the other double beds in the hotel, then they said ok, but never brought it. After asking again a couple times they gave another one of the thin blankets. Pool was said to be "out of order" - when asked they said it was monthly cleaning - but no time wheh would be back up. Hot tub was cold. Seems like new hotel franchise with young inexperienced staff - would not cut it for me as a business hotel and so so for leisure.Good if you want a full kitchen and fridge. Read moreGenuine Hotels.com guest review
I stayed with my grandchildren over the weekend and it surpassed my expectations! The breakfast was great, not just bread and pastries. The pool was fun for the kids. Everyone helped to make our stay as perfect as possible.Genuine Hotels.com guest review
"Clean new hotel"
Stayed here on two occasions. Very pleased with the location and facilities. Courteous and friendly staffGenuine Expedia guest review
Was very pleasantly surprised. Enjoyed my stay. Only suggestion I would make is to increase the Breakfast serving area as it was really tight to maneuvre around and the life-up for waffles was crazy. Maybe suggest adding more waffle makers to reduce the line-up. Other than that, my stay was amazing :) very happy with it.Genuine Hotels.com guest review
"Modern, comfortable and with a great breakfast!"
The breakfast had a lot of variety. We ate outside for breakfast on the sun-filled patio. The rooms are comfortable and very clean.Genuine Hotels.com guest review
We booked a single king-size room and ended up with a suite room, that had its own fridge, stove, dishwasher, couch, etc. It was incredibly nice, and everything seemed very clean and new. The bed was very comfortable, and the TV worked well. The HDMI inputs actually worked so that I could connect my laptop (some hotels have them disabled), and we could […] stream Netflix on the free hotel wifi with no issues (some places block video streaming services). It's also only about 5 minutes from the EY Centre and the Ottawa Airport, and maybe 15 minutes from downtown Ottawa (as in the ByWard Market). Overall it was a great experience and would highly recommend. Read moreGenuine Hotels.com guest review
"Great Hotel located just outside downtown Ottawa"
Great hotel - Very clean, friendly staff and comfortable.Genuine Expedia guest review
"Excellent hotel and location for families"
We enjoed our stay every one of the staff was helpful, the rooms were very big, clean and they had every thing u need when u are traveling with family, they have a swimming pool that added fun for the tripGenuine Expedia guest review
"New clean hotel. A/C was blowing right at the face"
Overall very happy with the stay Will stay there againGenuine Expedia guest review
"I will come back next year !"
For my businessGenuine Hotels.com guest review
Very GoodGenuine Hotels.com guest review
"nice place to stay"
very nice place, clean room, great for bigger family;Genuine Hotels.com guest review
Great hotel with beautiful spacious and confortable rooms. Would definately recommendGenuine Hotels.com guest review
Close to Carleton University, so perfect for our purposes. The kitchen area was a great bonus. We loved the layout of the room!!!Genuine Hotels.com guest review
comfortable, clean, friendly, helpful staff.Genuine Hotels.com guest review
We stayed here for a wedding over the weekend. The desk staff was very helpful and the rooms were clean and very spacious. Bus stop nearby. Pool and fitness Center clean. Great stay!Genuine Hotels.com guest review
Nice apartment, excellent service.Genuine Hotels.com guest review
"Visiting Carleton University"
Location was close to airport and Carleton - very convenientGenuine Expedia guest review
"Clean and Quiet"
wonderful stay and breakfast was good.Genuine Hotels.com guest review
"best stay in Ottawa"
This is the nicest hotel we've stayed at in Ottawa. Stayed here for first time last weekend to drop student off at University. Rented a king suite which was very spacious, clean, large kitchenette stocked with dishes. Very friendly staff and lots of variety at free hot breakfast.Genuine Expedia guest review
"cocnvenient to Carleton University"
The hotel was over the edge of my expectation. After reviewing it online i was expecting a mediocre room. It was more than i expected. That is usually not the case when you book online and see it in person. The room was a suite and there was lots of room, all the amenities in the room including the kitchen, very impeccably decorated and very clean. […] The one night stay was so reasonable for what you get. I highly recommend it. Read moreGenuine Hotels.com guest review
"Great location and great service!"
Staff were all very friendly and super helpful. The rooms were nicely laid out and well-equipped. The couch in the living area was pretty uncomfortable - looks like they compromised comfort for style/look. We didn't get housekeeping service on our second day, which we found odd. King bed super comfortable! Loved the location - close to virtually everything […] we needed & planned to do! Read moreGenuine Hotels.com guest review
Beautiful, brand new place. Friendly, efficient staff. Large kitchen area. Would definitely stay here again.Genuine Hotels.com guest review
"New, clean and comfortable!"
We stayed in this beautiful hotel for 3 nights in mid-August. It was perfectly located for our needs. We had a 1 bedroom with 2 queen beds. The beds and pillows were very comfortable. The suite with kitchen and was spotless. Noise was not a problem. Pool, hot tub and exercise room were spotless. Staff was wonderful and even the free breakfast was very […] edible. Overall, a wonderful stay and would recommend and stay there again! Read moreGenuine Expedia guest review
"Great Hotel if you don't need to be downtown"
This hotel is quite new so everything is in tip top shape.Genuine Hotels.com guest review
"Nice hotel close to lots of different food place"
This was my first time to ottawa and I love the facts I had a safe place to rest my head. Love everything about the hotel.Genuine Expedia guest review
Everyting perfectGenuine Hotels.com guest review
"New! Modern. Clean. Quiet. Friendly Staff. Wi-fi"
Inn is very clean, with modern decor and design with the bonus of a complete hot and cold breakfast buffet. The staff were friendly and helpful. The room was very spacious with its high ceilings. Layout great with a comfortable couch (pullout bed), desk, full kitchen and table. Nice bedroom area with ensuite bath. This room had two large windows. We […] were fortunate to have a 6th floor view looking toward downtown Ottawa and Gatineau, Quebec. Convenience: near the OCTranspo - Ottawa's bus terminal is only 1-block away and goes direct to downtown!! About 15-20 min. Bus ride. Very nice, quick and efficient and we used it several times! But if you choose to drive, take Bank Street (one block away) gets you right downtown. There is lots of parking- depending on choice- avg. 12.50\day. Reasonable. ** walking distance to Shoppers Drug Mart, LCBO-Beer, Independent Grocery, all on Bank Street. Gas bars and restaurants a short drive on Bank Street. ** Airport shuttles for guests available. *** things to query for more info- Ottawa. Tourism site, OCTranspo, parking... Enjoy, we did and will return to this location!!! Read moreGenuine Expedia guest review
About 4 pm of Aug 01/2014 I called the hotel to let them know we’ll be late for the check in and they said no problem. We reached there around 11:00 pm while we were exhausted .The hotel receptionist said for some mistake the room is not cleaned. He suggested instead of two queen beds and one sofa room (which we booked) he can temporary give us one […] queen and one sofa till the next day. We were 4 adults and I paid about $$$ for that night to sleep in comfortable beds. I didn’t accept his offer. We had to wait until 12:15 am for getting the room. Next day I complained and the manager gave us a $15 gift card of Starbucks. I felt that the inconvenience that they caused cannot be compensated after end of the exhausted day and in the first day of our vacation. I would like to add the personnel were very nice and polite. The room was very nice and comfortable. The breakfast was very good. Read moreGenuine Hotels.com guest review
"Amazing Rooms but noisy children everywhere"
The hotel is new and very clean with great decor and so much space in each room. You get your money's worth at this hotel. The hotel breakfast is also better than average. The big down-side to this hotel, however, is the staff and the sheer number of unrestrained children running through the place. The staff seem uninformed and unhelpful. They never […] seemed to know any answers to questions I had. A child pressed the emergency button for the whirlpool one night which caused the whole whirlpool to shut down and the front staff person did not know how to re-set the machine. It is mostly families who stay here so if you are looking for a business hotel, go elsewhere. The staff could do much more to ask that parents maintain a more watchful eye over their children. Children are allowed to run loose throughout the building making as much noise as they please and using the business centre computers to play games and print things for fun. I had to wait for long periods on multiple occasions to use the business centre to print boarding passes or other documents because 4 year-olds were playing on the computers. Seriously. After waiting more than 20 minutes one time, I finally got on a computer and the phone next to me rang. I picked it up and it was a child giggling on the other line. I actually really love children, but this level of unrestrained taking-over-the-building and all of its amenities is a problem that could be better addressed. Read moreGenuine Expedia guest review
Excellent all around - without warning they arranged for 2 of our sons and their families close by on our floor. All agreed we would use Marriott again.Genuine Hotels.com guest review
Brand new hotel perfect for a family of 5 with competitive price.Genuine Hotels.com guest review
"Easy drive to city."
great place to stay that's cheaper than the city. Free parking free breakfast and great suites. Shoppers drug mart across the parking lot was great for last min forgotten items. Swiss chalet around the corner.Genuine Expedia guest review
"Great new hotel, close to my client & airport"
This is a brand new Residence Inn and the first one I've stayed at. Stayed at many others, so was curious about what the new ones were like. You would need a car if you wanted to go out for dinner or see the local sites like the Parliament Buildings as it is a bit out of the way. There is a Swiss Chalet within walking distance of the hotel and the staff […] did offer to drive to a restaurant if it was close by. Staff was very friendly and accommodating. Breakfast was fresh and tasty and I like the way that they hide the buffet tables from the dining area/tables so you don't have to watch everyone filling their plates. Didn't try the pool as I forgot my bathing suit so cannot comment on that. Also liked the "tuck shop" for snacks and light food stuffs that you can purchase. Would definitely stay here again if I need to visit my client in the future. And would definitely recommend the hotel to others. Read moreGenuine Expedia guest review
"Excellent new hotel!"
We only stayed one night but wish we could have stayed longer to take full advantage of all the amenities in the room and hotel.Genuine Hotels.com guest review
Everything was great. Rooms were awesome with super comfy beds, and well stocked kitchenettes with a full size fridge and a dishwasher. Ask for aroom on the South side due a tiny bit of road noise. Apart from that, nothing amiss.Genuine Hotels.com guest review
Nice room, fairly small pool, nice complimentary breakfast, very comfy beds. Staff were courteous. Would come back again.Genuine Expedia guest review
This suite was above and beyond what we expected. It had everything needed and more including a full kitchen. We would surely return to this hotel next time we are in town.Genuine Hotels.com guest review
"The BEST place we've stayed, EVER!!"
my husband & I stayed for 5 nights...the suite was spotless, the associates were all awesome, the amenities were all top-of-the-line. We heard no noise from our neighbours, the kitchen had every appliance you might want, the separate bedroom and lounge area were extremely comfortable, with a TV in each area....they even supplied plastic clips to keep […] our black-out blinds closed tightly...(that's going 'above and beyond') And the breakfast (FREE) was not your ordinary 'continental' fare.....full breakfast selection every day, including eggs, Canadian turkey bacon, sausage patties, hot/cold cereals, fresh fruit, make-your-own waffles.....the list is too long to record....it was a real treat. This hotel is superb...a 10 out of 10!! Read moreGenuine Expedia guest review
"family type of accomodation"
The wash bath room is very small, when you close the door,the toilet seat can not be seated. No Slippers werer provided. There's not enough supply of shampoo and no liquid body wash.Genuine Expedia guest review
"Nice hotel not close to beach"
Lovely new hotel; huge rooms, convenient suburban location (so easy parking, navigation).Genuine Expedia guest review
"nice hotel with hotel staff needing improvement"
Front desk was rude and when asked for rooms to be close to each other was told it wouldn't happen. I had called earlier in the week and been told that would be no problem as we booked them together. No happy when asked to speak to manager told there was not one on duty.Genuine Expedia guest review
hotel is new and a few things remain to be done but overall a good stay; really liked the roomGenuine Hotels.com guest review
"Airport hotel in convenient location"
Had a great stay and staff was excellent. The gentlemen checking us in remembered that he had talked to me on the phone the night before. Rooms very clean, comfortable and large. Great breakfast.Genuine Expedia guest review
"Great for airport stay"
Fantastic hotel! Very clean. Complimentary shuttle to airport!Genuine Expedia guest review
Wonderful suite - felt at home in this little apparent. And the free breakfast in the morning was fantastic!! Best selection I've had at any hotel. Very friendly staff - though some struggled with their English, warm and friendly people nonetheless. I would definitely stay again when I am in Ottawa.Genuine Expedia guest review
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