"Not up to business or leisure standards"
Hotel staff are friendly, but not experienced or knowledgable. When asked anything there first answer is "no" - asked to have them make up the pull out sofa bed and they said no, you do it yourself. Asked for extra comforter for the same bed (only very thin blanket provided in room) - first answer was no we do not have them - them I suggested they should […] have extra ones from the other double beds in the hotel, then they said ok, but never brought it. After asking again a couple times they gave another one of the thin blankets. Pool was said to be "out of order" - when asked they said it was monthly cleaning - but no time wheh would be back up. Hot tub was cold. Seems like new hotel franchise with young inexperienced staff - would not cut it for me as a business hotel and so so for leisure.Good if you want a full kitchen and fridge. Read moreGenuine Hotels.com guest review
I stayed with my grandchildren over the weekend and it surpassed my expectations! The breakfast was great, not just bread and pastries. The pool was fun for the kids. Everyone helped to make our stay as perfect as possible.Genuine Hotels.com guest review
Was very pleasantly surprised. Enjoyed my stay. Only suggestion I would make is to increase the Breakfast serving area as it was really tight to maneuvre around and the life-up for waffles was crazy. Maybe suggest adding more waffle makers to reduce the line-up. Other than that, my stay was amazing :) very happy with it.Genuine Hotels.com guest review
"Modern, comfortable and with a great breakfast!"
The breakfast had a lot of variety. We ate outside for breakfast on the sun-filled patio. The rooms are comfortable and very clean.Genuine Hotels.com guest review
We booked a single king-size room and ended up with a suite room, that had its own fridge, stove, dishwasher, couch, etc. It was incredibly nice, and everything seemed very clean and new. The bed was very comfortable, and the TV worked well. The HDMI inputs actually worked so that I could connect my laptop (some hotels have them disabled), and we could […] stream Netflix on the free hotel wifi with no issues (some places block video streaming services). It's also only about 5 minutes from the EY Centre and the Ottawa Airport, and maybe 15 minutes from downtown Ottawa (as in the ByWard Market). Overall it was a great experience and would highly recommend. Read moreGenuine Hotels.com guest review
"Great Hotel located just outside downtown Ottawa"
Great hotel - Very clean, friendly staff and comfortable.Genuine Expedia guest review
"Excellent hotel and location for families"
We enjoed our stay every one of the staff was helpful, the rooms were very big, clean and they had every thing u need when u are traveling with family, they have a swimming pool that added fun for the tripGenuine Expedia guest review
"New clean hotel. A/C was blowing right at the face"
Overall very happy with the stay Will stay there againGenuine Expedia guest review
"Excellent new hotel!"
We only stayed one night but wish we could have stayed longer to take full advantage of all the amenities in the room and hotel.Genuine Hotels.com guest review
Everything was great. Rooms were awesome with super comfy beds, and well stocked kitchenettes with a full size fridge and a dishwasher. Ask for aroom on the South side due a tiny bit of road noise. Apart from that, nothing amiss.Genuine Hotels.com guest review
This suite was above and beyond what we expected. It had everything needed and more including a full kitchen. We would surely return to this hotel next time we are in town.Genuine Hotels.com guest review
hotel is new and a few things remain to be done but overall a good stay; really liked the roomGenuine Hotels.com guest review
Excellent hotel, highly recommended.Genuine Hotels.com guest review
"Great family weekend getaway"
Nothing to complain about. Great, new, clean hotel. Excellent service, very friendly people. Very good continental breakfast with huge variety of food. Location not too bad, quiet. No fancy restaurants in the area. 10 min drive to Parliament Hill.Genuine Hotels.com guest review
"Comfortable room, remote location"
The suite was comfortable in size and amenities, and great for a short to midterm stay. The only downfall is the location, which, understandably, is located near the airport, remote from the city itself.Genuine Hotels.com guest review
"had an amazing stay"
One if the cleanest, up to date hotels I've stayed at. The feel if the room when you first walk in is incredible especially at such a great price! Highly recommendedGenuine Hotels.com guest review
"Quick 1 night stay before heading to the airport"
We didnt think much of the place from looking at th outside, but once inside we were very pleased. The staff were great!! Breakfast was awesome and the room was large and had everything you could ever need!Genuine Hotels.com guest review
"Best quality to date."
Stay was incredible. Friendly customer service, exemplary rooms and suite kitchen; great continental breakfast.Genuine Hotels.com guest review
The staff were fabulous... authentic and helpful. My shuttle driver to the airport was a gem! Many thanksGenuine Hotels.com guest review
"Always a pleasant stay"
Another great stay. Good staff. Quick shuttle. Easily recommend.Genuine Hotels.com guest review
Suites are nice. Beds were verycomfortable. Tbe breakfast was good but therewas a long lineup at the waffle machine. They could use a second waffle iron. It was nice to have free parking and the hotel is close to many shopsand restaurants. Right beside a Shoppers Drug Mart.Genuine Hotels.com guest review
No complaints. Our family of 3 was very comfortable. The free breakfast was nice (loved the mini waffles). The staff was super friendly.Genuine Hotels.com guest review
Amazing hotel, all Brand new, nothing spared... had a King Suite on the 5th floor and it was Beautiful!Genuine Hotels.com guest review
"Daughter Pick Up"
Nice hotel with lots of room and more amenities than I could use.Genuine Hotels.com guest review
"Great for large families"
Great breakfast, something for everyone. Nice to have a separate bedroom to put the kids to bed in and to have a kitchen was awesome so we didn't have to eat out all the time.Genuine Hotels.com guest review
"Nice hotel for the price"
Nice hotel for the priceGenuine Hotels.com guest review
"nice and new"
Its was a nice stay for a night. Stsffs were kind,room was new and clean, would definitely recommend to my friendsGenuine Hotels.com guest review
This is a wonderful hotel. The breakfast was fantastic and staff were very helpful. We loved our room too. We stayed for 2 nights for a v-ball tournament.Genuine Hotels.com guest review
Excellent hotel....very impressedGenuine Hotels.com guest review
"Excellent Customer Service"
The staff was very friendly! The rooms were very clean and nice and the breakfast was amazing. I'll stay there again.Genuine Hotels.com guest review
"Really nice hotel, really new and modern."
Had the greatest time ever! Staff were so nice. The room was perfect, felt like I was in a very nice apartment. I definitely recommend the suite.Genuine Expedia guest review
"Great place to stay"
1 night stay, excellent! Satisfied with everything!Genuine Hotels.com guest review
"Brand new hotel with home-away-from-home rooms"
Brand new hotel, very comfortable and spacious room with ample work area, full kitchenette, generous bathroom. Good complimentary hot breakfast. Covered parking -- a bonus in snowy Ottawa! Handy to the airport and southern Ottawa generally. Felt munchy when I checked in and the package of microwave popcorn that was waiting for me in the room was definitely […] a delighter! Read moreGenuine Hotels.com guest review
"easy access from airport"
comfortableGenuine Hotels.com guest review
"Fantastic Hotel & Stay!!"
A fantastic hotel! It was so clean, the staff were very friendly, beds comfy and we loved the full kitchen. The included full breakfast was delicious. We will be back for sure! The Pilley-Shewell FamilyGenuine Hotels.com guest review
Our stay was fine. One surprise was no vending machines, have to got to shop by fromt desk for drinks etc. Also no ice machines, they rely on your using the ice maker in the fridge. One suggestion they need to invest in room humidifiers as it was extremely dry and staic was terrible.Genuine Hotels.com guest review
If you're staying in Ottawa for business and don't need direct access to downtown (i.e. five (5) minute access), staying here is a must. The morning continental breakfast is good and considering it's free, you cannot go wrong. The staff is quite receptive and Roger was very helpful during my week-long stay.Genuine Hotels.com guest review
"Tout était neuf !"
Super séjour, chambre spacieuse. Prix abordable et près de la 417.Genuine Hotels.com guest review
Bien comme hotel mais etant donne que l'hotel est recente , le personnel est en rodage , il y a qu'une ascenceur en fonction, nous sommes alles pour le marathon d'ottawa et le staff n'etait pas au courant du transport qui nous amenaient au point de depart!! C'est les clients de l'hotel qui m'en ont informe. Point important , il mentionne une cuisiniere […] dans les chambres , c'est seulement deux ronds et non un four , donc n'apporter rien a chauffer au four comme j'ai fait!!! Dans l'ensemble c'etait bien. Read moreGenuine Hotels.com guest review
Très bonne impressionGenuine Hotels.com guest review
Le grand luxe à petit prix pour ce secteur! Je recommande cet hôtel sans hésitation!Genuine Hotels.com guest review
Hotel muito novo(6 meses), com cozinha e cafe da manha, boa relaçao custo beneficio.Genuine Hotels.com guest review
"Hôtel Résidence Inn Ottawa"
Ultra... Tout est à la portée de la main : assiettes,verreries, etc Lave-Vaisselle,poêle et frigo. Séjour extra.... Mais décoration business m'en... Moins inspirant...Genuine Expedia guest review
Tout était tout simplement parfait. Hotel récent et impeccable.Genuine Hotels.com guest review
"lits confortables et un bon service"
agréableGenuine Hotels.com guest review
"Localisation pratique et comfort exceptionnel"
Très bonne expérience.Genuine Hotels.com guest review
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