"No guests allowed"
They dont allow guests in the pool and the business centre does not allow you to plug in your laptop, you have to use their computers only. The floors were full of sand and they were not cleaned daily. The staff were great as usual but the management are very greedy.Genuine Hotels.com guest review
"Pics online are accurate"
Decided to take a family vacation to Boracay from Korea and decided on Uptown Boracay and don't regret it at all. Location was perfect and our room (not a beach view) was great. Room was quiet even with the band and music playing each night outside. Room was clean and staff was great. I would have liked a little more than beer and Tandquay (sp) at the […] pool bar but the two guys working there were very nice. The housekeeping staff was great as well as the lobby staff. I only have two gripes and they are small. First, I wasn't expecting laundry service to take 2 days (I'm used to same day return) but it was cheap and they did a good job. Second, hot water wasn't very common. When we said something they would come up and adjust/fix a valve under our bathroom sink but it still wasn't hot for long. Only an issue when I was trying to shave really because we spent most of the time in the pool and would rinse off at the pool when done. I am sure the wife would have liked a little more hot water so she could wash her hair better. In reality though, the shower wasn't a concern and we knew hot water was an issue on the entire island. Found good rates booking excursions through the resort vice trying to have one of the commissioners help and they did great. Great Job Uptown Boracay! Read moreGenuine Expedia guest review
"great location, horrible and low class service"
middle of everything, steps to the beach. Very clean, great infinity pool. Had to beg for music by the pool. Must wait by desk during check out for them to check the room before leaving hotel. Charged me almost 100 US dollars for new sheets because my henna tattoo smeared on them. Literally brought the sheets downstairs to show me! Never had such an […] experience being a world traveler. Low class service, never staying there again. Read moreGenuine Expedia guest review
Between the construction going on from 0600 to 0200 and the live band in the courtyard playing till midnight, we did not get alot of sleep or relaxation. Very frustrating. The set-up of the courtyard creates echoes through the entire hotel. The failure of the patio doors to seal properly limits the ability to block out the noise coming from the beach […] and the band. The trash pit behind the hotel that is visible from the large bank of windows as you walk the hallway is very unsightly and degrades the location significantly. The hotel staff do their best to accomodate the guests needs, but seem to be very ill-informed about locations of anything nearby. The water heater does not provide adequate hot water, luke warm at best. The WiFi connection was intermittant and unreliable. Read moreGenuine Expedia guest review
The hotel was nice, staff are all very friendly. I was expecting a little bit more high-end, but for the price it wasn't bad at all. I wasn't a big fan of the location though. Since I haven't been to Boracay before booking, I wasn't familiar of the different stations. The location was busy and surrounded by vendors. The beach front wasn't exclusive […] to the hotel but it wasn't too bad, wasn't too busy. Over-all, the hotel and staff was nice, I just wish the location wasn't too busy. Read moreGenuine Hotels.com guest review
"Nice hotel in the middle of the party zone"
Nice hotel with very attentive staff and comfortable rooms. Not really what I was looking for, the beach is very loud and crowded. That said had a wonderful time. Avoid booking activities at the hotel though, our operator was terrible we ended up canceling and booking privately.Genuine Expedia guest review
The hotel is located perfectly at station 2 with all bars, restaurants, shops etc within walking distance. The rooms are spacious and clean and the staff very helpful and friendly. Would recommend to all categories of people including families.Genuine Expedia guest review
"Excellent for Boracay Uptown"
Will go back next year.. Love the infinity pool.. And yes very friendly staff.Genuine Hotels.com guest review
Really great place to stay. Breakfast was not very good.Genuine Hotels.com guest review
"Good Location & Room but Poor Breakfast Options"
Positives: Spacious room, Nice Colourful Interior. Pool although small has a nice view of the sea. Room Service staff were nice & smart. Negatives:1) Buffet Breakfast Options are poor especially if u r Vegeterian. On request first they arranged Juice that was made from powder with too much of water. On request Yogurt was given in a shabby manner first […] time. Fruits were not amply available. Jam was not available initially. On request Muffin was arranged from some roadside shop. they were half baked. These 'special arrangements' which usually are a normal thing in even 3-star hotel/Service Apartments were only available albeit shabbily on request. 2) Every Sea View Hotel had arrangements of sitting in open in front of it to enjoy the sea. But here even on request shacks(to lay down & read or rest) were not made available. Some other Hotels like Red Coconut even provide towel in this area. Read moreGenuine Hotels.com guest review
"Near all the action!"
Strategically located on the beach at station two. Nice infinity pool with a good view of the sea. Beside D'Mall and walking distance to station 1 and 3. Many food options nearby. However do take note that due to its location on the beach, live band can play right up to midnight. Sound is audible in the room.Genuine Hotels.com guest review
Amazing experience close to beach...overall great beach view, things to do and UBEGenuine Expedia guest review
Good location n the hotel staff very friendly n helpful:)will definately book again and recommend to my friends.Genuine Hotels.com guest review
"Only good thing is the location"
Room is clean as hotel is new but layout of the room I feel is too big and doesnt make good use of the space. I rather have a smaller and well furnish room. Location is fantastic as it is next to D'Mall. Breakfast is lousy. After trying it once the first day I chose to eat outside at my own cost.Genuine Hotels.com guest review
"Excellent, great staff"
we spend 8 night during the big tifon yolanda and we were protected. The hotel is new and very nice, rooms are clean and the staff is very nice! The pool excellent l. Thanks Boracay Uptown to make our hollidays unforgetable!! I recomend this hotel!!Genuine Expedia guest review
Brand new hotel, only been open 1 month when I stayed. Great location, right in the centre, close to D'Mall with plenty of restaurants and nightlife close by. Hotel was very clean, room was very nice, great view over the pool and over the beach and sea. Service was excellent throughout our 5 night stay including the arrival where we were greated with […] a cold towel and a drink. Breakfast is fairly limited especially for westerners although that seems to be the case throughout this area of the world in general, but it was offered to us from 7am until 11pm, just incase we needed a long sleep in. We couldn't have asked for more, looking forward to visiting again in the future. Read moreGenuine Hotels.com guest review
Loved everything about this hotel particulary the friendly service & great location.Genuine Hotels.com guest review
풀억세스룸은 정말 좋습니다 수영장도 그늘져서 수영하기 좋았어요Genuine Hotels.com guest review
"선셋세일링이 필요없는 최고의 스위밍풀!!"
일단 위치가 디몰과 아주 가까워 여행중 편리했고, 이 호텔의 최고는 선셋을 보며 수영할 수 있는 스위밍풀이 인상적이다. 객실 내부도 깨끗했고, 모든면에서 만족스러웠다.Genuine Hotels.com guest review
최고의위치와 깨끗하고 친절한직원등.수영장도 멋지고 잘 이용하고 만족했습니다.Genuine Hotels.com guest review
perfectGenuine Hotels.com guest review
"מלון טוב מאוד!"
מיקום מצויין! קרוב להכל ובמרכז העניינים. בריכה על הגג שמשקיפה על הים. שירות אדיב מכלל צוות המלון, חדרים מרווחים ונקיים. ארוחת בוקר סבבה מאוד.Genuine Hotels.com guest review
剛剛把評語留錯,這家飯店還不錯,但是wifi真的很差,沒辦法使用阿,還有飯店應該是有兩個泳池,我們只去一樓的,真的太可惜了Genuine Hotels.com guest review
"위치 짱 업타운!"
친구끼리가면 좋을 것같은 숙소에요~ 무엇보다 위치가 너무좋고 남자 직원들의 서비스가 너무 좋아요~~Genuine Hotels.com guest review
Very nice service, they prepared breakfast for us earlier than there restaurant open hour as we need to leave very early in the morning, and they gave welcome gifts to us and give us a short and detialed briefing before we get into our roomsGenuine Hotels.com guest review
"스테이션2의 가장 중심에 위치/3층 수영장 최고"
스테이션2중에서도 가장 중심에 위치하여 이동할 때 아주 좋았습니다. 3층에 있는 수영장도 규모는 작지만 깔끔하고 수영하는 사람도 적어 맥주도 마시고 피자도 시켜먹고 즐거운 시간을 보냈습니다. 다만, 2층 방에 창문이 없어서 답답했고 문을 열면 복도 벽이 유리도 되어 1층에서 다 보인다는 점만 흠이라면 흠이었네요. 방 크기는 작았지만 깔끔하고 화장실도 깔끔해서 필리핀이라는 생각이 안들정도였네요.Genuine Hotels.com guest review
"무난하지만 사생활보호는 글쎄요"
여자인 친구들끼리 떠난 여행이고 낯선 곳인 만큼 디몰에 가깝고 생긴지 약 1년된 업타운 리조트를 선택하였습니다. 주변에서 밤늦게까지 음악이 나오고 맥주한잔 하는 분위기인 점은 괜찮았습니다. 수영장도 아담하지만 관리가 잘 되어보였구요. 그렇만 스위트룸이 아닌방은 복도 방향으로 모두 유리벽고 커튼으로만 가릴 수 있어 문 주변에 커튼이 제대로 가려지지 않는 부분은 외부노출 불가피해보였습니다. 보라카이 내 다른호텔에 비해 절대 저렴하지 않은 호텔에서 이런 식으로 방을 배치했다는 점이 저는 다소 충격이었습니다. 프리미어스위트룸은 복도끝이라 이부분에 대한 문제가 전혀 없었고 이그제큐티브룸은 훨씬 잘 되어있을 것으로 판단됩니다. 룸컨디션에 […] 예민한 편인데 제가 묵었던 곳은 괜찮았고 직원들도 친절하였으며 벌레나 먼지 등은 전혀 문제되지 않았습니다. Read moreGenuine Hotels.com guest review
"접근성 좋고 직원들이 친절해요~"
디몰에서 엄청가까워요 우기라 가림막이 있긴했지만 화이트비치 바로 앞이라 숙소나가면 바로 화이트비치구요~직원들은 만날때마다 웃고인사하고~ 수영장이 작긴하지만 이용하는 사람이 많지않아 아이들하고 재밌게 놀았어요~ 창문이 없어 조금 답답한 감은 있지만 꽤 만족스러운 숙소였어요~Genuine Hotels.com guest review
網路收不到 強波器根本沒用 房間完全靠最外面還沒收訊 很吵 但也沒辦法離熱到很近 但是房間地板很髒都是沙子 請他們過來房間會問很多到底要幹嘛之類的 除了進門歡迎蠻爽的 床很硬是連結式的彈簧 而且房間蠻小Genuine Hotels.com guest review
호텔이 해변가 바로 앞에있어 여러모로 편리합니다. 30초만걸으면 디몰! 위치가 정말 좋습니다. 밤에 시끄럽다고하는분들도 있던데 전 하나도 안들렸어요. 직원분들도 친절합니다. 근데 조식은 .. 별로예요 정말 먹을게 없어요 그거빼곤 정말 대만족이었습니다.Genuine Hotels.com guest review
"위치만 만족 합니다."
화이트비치와 디몰 입구에 위치해 있어 위락편의 시설로의 접근은 좋으나 딱 거기 까지 였습니다. 직원들의 서비스와 조식 같은 경우는 별로 였습니다.Genuine Hotels.com guest review
"해변에서 아주 아까움, 깨끗한 객실, 저녁엔 다소 시끄러움"
화이트비치에서 아주 가깝습니다. 디몰 바로 옆에서 물건 구매, 식사등 여러가지 이동이 용이합니다. 다만, 사람들이 많고, 트라이시클을 타기위해 메일도로까지 조금 걸어야 하며, 저녁 시간이 조금 시끄럽습니다. 벌레도 전혀 없고, 객실도 깨끗하며, 일층에 있는 환전 부스는 다른 곳 보다 환전율이 좋습니다. 7D망고도 디몰안의 가게보다 저렴했습니다. 가족단위는 추천하지 않고, 디몰을 자주 이용할 분들께 추천 합니다. 전체적으론 만족!!Genuine Expedia guest review
感覺酒店的服務不太貼心！第一天入位時發現冷氣機漏水，門不能關上。與酒店聯絡了，他們說要維修，那我們要求轉房，但他們不肯，第二天發現水盆也無故漏水，他們說要維修，我們堅持要轉房，他們才給我們UPGRADE第二間房，但回覆我們維修完畢後又要我們轉回，當然沒有理由要我不停的轉房，故最後也沒有再轉回，但這少少的對答，使我感到不太貼心。Genuine Hotels.com guest review
훌륭한 위치에서 보라카이 여행을 즐겁게 할 수 있었습니다~Genuine Hotels.com guest review
위치는 비치 바로 앞이라 좋은데 트라이시클을 타기엔 많이 걸어야 해요.. 디몰까지 나가서 타야 해서 캐리어 끌고 가기엔 조금 힘들 수도 있어요. 디몰바로 옆에 있어 위치는 좋아요. 앞에 식당이 있지만 3층에서는 소리가 거의 안들려서 시끄럽진 않았어요..Genuine Hotels.com guest review
"편리한 위치, 친절한 서비스, 청결한 관리 상태"
전체적으로 매우 만족했습니다. 북적거리고 시끄러울까봐 걱정했던 방문 전과 달리, 디몰을 가로질러가서 바로 왼쪽에 있는 호텔을 확인한후 들어가자마자 웰컴드링크와 조개목걸이를 받고 호텔의 관리상태를 확인하는 순간 대만족! ㅋㅋㅋ직원들도 다들 너무 친절하고, 항상 미소를 머금고 있습니다. 이 호텔에 묵으며, 어디를 가더라도 딱 번화가의 가장중심에 있는 호텔에 묵는게 얼마나 편한지..이번에 깨달았네요. 수영장관리도 아주 잘되어있어서,(수질도 나쁘지않아요) 휴양목적으로도 나쁘진...않겠지만, 스테이션2의 초중심지니 역시 휴양보단 관광목적이겠네요! 조식은 다양하진않았지만 맛이괜찮았고...다시 방문하고 싶어요.Genuine Hotels.com guest review
직원들의 친절함과 신관이라 그런지 넓고 깨끗했는데요, 위치 때문에 선택했는데..밤마다 바로 앞에 클럽을 운영해서 새벽까지 엄청 시끄럽습니다. 디몰이랑 가까워서 좋긴했는데, 다음엔 가고 싶지 않네요 ^^; 그리고 이 사이트에선 안나왓는데 저희가 갔던 기간에 픽업 서비스가 포함 되었더라구요. 다른데서 픽업 서비스 신청해서 완전 고생해서 갔는데 호텔가서 알았습니다. -_- 뭐 갈때는 편하게 갔네요. 해변가 바로 앞이라고 좋은것도 아니네요.. ㅎㅎGenuine Hotels.com guest review
"너무 만족한 여행이 되었어요:)"
먼저 직원분들께서 너무 너무 친절합니다! 여자 넷이 헝클어트린 방을 매번 깨끗히 청소도 해주셨구요 매일 똑같은 조식이 나와서 물리기도 했지만..달걀 스크렘블은 너무 맛났어요!!Genuine Hotels.com guest review
"다음에 가도 꼭 묵고싶은 호텔"
우선 위치가 정말 좋아요~ 보라카이 중심인 디몰 바로옆이고 깨끗한 시설도 정말 맘에들었어요~ 다만 아침밥이 별로 맛있진 않았지만 식사제공시간이 12시까지인 것도 좋은점이었어요~Genuine Hotels.com guest review
"편리한 위치, 최고의 서비스"
리젠시에서 4박을 묵고 이곳으로 옮겼습니다.체크인할때부터 모든 서비스는 더이상 바랄것이 없을만큼 훌륭했습니다.다음에 또 보라카이를 간다면 저는 무조검 이곳으로 다시 예약할겁니다Genuine Hotels.com guest review
"Great Hotel except one thing..."
It was a great hotel except one thing. Convenient location. It is located in station2 and the white beach is right ahead. Staff was very kind and helpful. The only disadvantage was street noise at night. There were many restraurant which played music and had live band so it was very noisy. This cannot be avoidable if you choose any hotel near the white […] beach. Read moreGenuine Hotels.com guest review
"위치 말고는 별루 입니다"
엄청 시끄럽습니다 객실에 창문도 하나 없고 한마디로 위치말고는 가격대비 전부 별루입니다Genuine Hotels.com guest review
"Excellent and well service !"
12/14/14 VERNONDBT Singapore, Singapore
Was travelling along with my family , was expecting around a 3-4 star standard. But when i went there , it is more than what i have expected , everything was there and there is also amentities provided but sadly the wifi was'nt good in the hotel but everything was great including the service of the staff ! Also a great location as it is near the beach and shopping is just a step away and hopefully would go back to there and stay ! (:
"nice hotel,nice location!"
12/12/14 Yiting Y
Suitable for family or BFF trip. You can enjoy the show at their infinity pool, what a fantastic experience. With a short distance, you can reach D Talipapa & various of restaurant & shop. Overall are satisfied, I will come back!
"Uptown Hotel exceeded expectations"
12/11/14 William H Sterling Heights, Michigan
This review is well over due. I brought my wife, child, and 3 other family members with me and we had to arrived a day early due to an unforseen issue. Upon arriving we were greeted with drinks and checked into a room that would accommodate the size of my group better than the one I had previously booked. The hotel was extremely clean and well maintained. The staff was extremely helpful and hospitable. The rooms were comfortable and the beds were newer and soft. The air conditioning worked well as did the hot water and Internet. I was impressed by the hotel all around but what made it even more relaxing and just plain excellent was the staff. The hotel manager was accommodating, nice and approachable. The front desk/reception was friendly and they were fast and did whatever they could do to make the stay enjoyable and memorable... and it was. Boracay Uptown is now my number 1 choice when staying in Boracay.
12/01/14 Sh3non Jeddah, Saudi Arabia
the room was amazing too big and more comfort and it was so clean the staff were very kind and happy all the time their services were awesome the hotel deserve second visit as the location is the best, the breakfast there was no changes in it and not much choices but its fine.
"Beachfront hotel with a superb location"
11/28/14 Nantha1974 Kuala Lumpur, Malaysia
Stayed here from Nov21-24 2014. Pros: 1. Excellent location in Station 2 with D'Mall just next to it. 2. Rooms are clean with modern design. 3. Hotel staffs are helpful and friendly. 4. Both swimming pools are clean. Love the infinity pool on the 3rd floor overlooking the sea and its got a pool bar as well. Nice view during sunset. Cons: 1. Breakfast it quite disappointing. Very few options and if you don't take pork, then you are screwed. Note: 1. If you have young kids try and get the rooms which are pool access. 2. Because the hotel is right in the middle of the action, be prepared to be harassed by traders every few steps outside the hotel. 3. If your are flying to Kalibo from Malaysia, remember that 2 days will be gone on traveling. So 3 nights is not enough. 4. And finally the most important thing is don't spend all your MONEY on the island because you have to pay 500P per pax for airport tax!!! Which I was not informed.
"Trendy hotel rooms"
11/25/14 Liz Y
The room had everything we needed, but the bathroom could be bigger. Kids loved the infinity pool. Set breakfast from Dulcinea was not good. Perfect location for people who intends to stay in the heart of the island.
"Breakfast not that fantastic"
11/10/14 inazzy Singapore
I like everything abt the hotel, the room are big and spacious and very clean too! the location is perfect! but breakfast not that fantastic and water heater not that warm too.. i hope the hotel management of the hotel will look into it and change the menu breakfast. i would definitely wanna come back and stay here again!
"Pound for pound - one of the best hotels in Boracay!"
11/04/14 tengohambre_12 Canberra
Luxurious, inexpensive and in a great location. Getting a room with direct pool access is highly recommended. Also be sure not to miss out on the buffet breakfast or in room massages. Drink beers in the infinity pool of a late morning! 10/10
"A hotel steps away from the CBD"
10/16/14 Allen G Sydney, New South Wales, Australia
Clean and modern furniture, safe, simple and affordable. Included basic necessities such as air-conditioning, television, hot showers, toiletries and free wifi in the lobby to upload your snaps on social media. The hotel has security guards and is a few foot steps away from the CBD (Station 2) where most of the hype is. It's very close to D'Mall (shopping strip with shops, massage places and restaurants). We had a Deluxe Room in the new building on the third floor for 3 nights. We could not hear the noise from the clubs which gave us a good and peaceful rest. The elevator did not work from time to time but the few flight of stairs wasn't an issue. The view from infinity pool on the third floor was amazing! There is also a pool bar with a few drinks. They also did our laundry for 50-100P an item and delivered it the next day. The breakfast buffet was pretty impressive with lots of variety and different options daily. You can order your eggs and pancakes made fresh and delivered to your table. This could take some time as it can get quite busy and orders may get mixed up as they memorise your order. The hotel is very strict with their policies. We were informed upon check-in not to get henna tattoos as they stain the bed sheets but my partner decided to get one anyway. The following day the staff informed us about the stains and billed us for 4300P as they were brand new sheets. We were able to take the bed sheet home. Activities organised with the hotel are generally more expensive but safe and reliable compared to vendors along the beach. We organised all our activities with a private tour guide. Upon check-out we were able to leave our luggage in a secured store room while we made the most of the day outdoors.
"Best hotel but worst rude receptionist and staff, it was an awful experience"
10/08/14 Bernard S
I went to boracay last March 2014 with my friends and we stayed at Crown beach resort near D'Mall station 2, the Crown rooms are very affordable and located at the heart of boracay so I decided to pay a full reservation for May 1 (#laboracay) To cut the story short, we went back on May 1 and there were thirthy of us guests complaining because we dont have rooms because there were no record of our reservations, even though we were presenting our receipt, the supervisor told us that the former management/owner stole all the reservations and records, we are advised to go directly to the police to file a complain, we didnt bother doing that because it will just spoil our vacation, 4 of my friends were booked at UPTOWN hotel and they offer to share the room and the fees with us, because it was May 1, there were no vacancy anywhere so my wife and I grabbed the offer, we requested an extra bed and we stayed there for four days and the Boracay UPTOWN was the best hotel, very clean and modern class type, nice food, nice pool, and nice ambience HOWEVER, the receptionist and staff are very rude to us, but not with my 4 friends, our name were not on their guest list, they greet my friends whenever they see them in the hall way, elevator, lobby, but when i was alone and my wife as well, the staff even the janitor didnt ever bother to greet or say hi, we were very mistreated, we paid the equal amount but we didnt get the equal courtesy and respect, I dont know if the management of UPTOWN trained and taught their staff to be rude with non-listed accidentally-guest but Paying-customer like us, we are planning to stay there every year and refer other friends but after that, i dont think we'll do it anymore, to the management, PLEASE DO SOMETHING ABOUT THIS COMPLAIN, THANK YOU Bernard and wife (non-listed accidentally-guest but paying-customer)
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