"In a moments notice.."
My stay was wonderful . Granted we were in New York for less then 24 hour but when I called hotels.com. They were up to the challenge. I called the gentlemen picked up the phone and introduce himself .i told him I have been awake for over 36 hours. Just got to New York I need a hotel quick..put me on hold for a brief moment asked a few questions. Less […] then 10 minutes.i was in a hotel..you talk about great customer service. I wish I remember his name so I can thank him personally Read moreGenuine Hotels.com guest review
This hotel was excellent, only downside was the Parking situation in NYC which was to be expected, they exceeded our expectations.Genuine Hotels.com guest review
"Nice hotel except to the location"
Not clean and no good around hotel since hotel is in China Town but a lot of something to see around China Town if you want to see China Town. About 15mins to subway Grand st. Breakfast was so so.everything in the room are very clean since the hotel seem to be built recently or remodeled.Genuine Hotels.com guest review
My family recently booked this hotel for our end of the summer mini vacay and we thoroughly enjoyed our stay! We arrived well before normal check-in time and we were checked in right away! On our way out for the day we ran into one of the hotels managers whom we voiced our concerns to about the size of the king room -that we thought was to be the king […] with the sofa bed, but resolved to make do with. Much to our surprise, when we returned that evening she moved us to the room with the sofa bed and a wonderful view of the Manhattan Bridge! The entire staff was great! And they conveniently checked our bags after check-out to enjoy our last day of shopping in the city! Everything was clean and the breakfast was phenomenal! Btw there where no smells in the elevator from the market below. Read moreGenuine Hotels.com guest review
This hotel is definitely worth the money! Easy to reach by subway from JFK. We stayed for five days and mostly walked to the places we wanted to see. Even at night we always felt safe. Don't worry about the neighborhood - it's the edge of China Town. The hotel is newly built and clean. The staff is very friendly. The breakfast is ok. The only thing […] we missed was a guest laundry.... Read moreGenuine Hotels.com guest review
"Clean and new"
Room clean and up to date. Maybe a little on the small side. Continental breakfast was a bit better than average.Genuine Hotels.com guest review
My only comment for the week was the lack of towel racks is opposed to your request to conservation of linens. We had ours changed every day only because they would not dry on the back of door hook. If you add at least one rack it would have made a huge difference in our linen reuse. The staff was very friendly during our stay. Asking for a quiet room […] was great as we did not hear the train. Read moreGenuine Hotels.com guest review
"Great place to stay, iffy location"
The hotel itself was wonderful!! The staff was helpful, friendly, and offered good advice when asked. They always greeted us with a smile when we came in from a long day of exploring. The room was small but nicely furnished and comfortable. Breakfast was very crowded and there was a wait for food to be refilled, but it was fine. The neighborhood is […] firmly in Chinatown, which was definitely a different experience for us, but I didn't feel unsafe walking around. The subway station nearest to us was closed for maintenance, which did cause some anxiety for us. Note: the subway can get EXPENSIVE for a family traveling. Be sure to include the cost of mass transit when deciding if you should stay further out when vacationing. All in all, I was very pleased with this hotel, the staff, service, and room, and I'd stay there again if visiting the area. Note: I stayed with my family of 7, in two rooms. Read moreGenuine Hotels.com guest review
"Service was excellent"
We thought the hotel was really clean and nicely decorated. It is in Chinatown, so yes outside smells like fish. However it is Chinatown and open markets are part of the charm. Inside did not smell at all, as many of the other reviews had said. Prosperity Dumplings is very close and they are the best dumplings we have ever had, and they are open pretty […] late. It's also really close to Little Italy. The best part was the service, they were friendly and they went out of their way to help with whatever was needed. We stayed 4 nights. Read moreGenuine Hotels.com guest review
"Very good Hotel"
This hotel is a great place to stay. It's just a subway ride F line to Times Square and uptown. The subway is just a lick away and the area is pretty safe. I recommend this hotelGenuine Hotels.com guest review
"Sleeping on the NY Subway"
The hotel is too noisy just do to the very close location to above ground segment of the NYC subway system (bridge from Brooklyn to Manhattan). They have ear plugs on the bed pillow for a reason. There is more sound management that needs to be done in this neighbor before trying to sell these rooms as Marriott. It really does a disservice to name of […] Marriott to see rooms under this name. The high noise level every 2 minutes needs to more more fully disclosed. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites New York Manhattan/Downtown East Hello Michael, Thank you for taking the time out to review our hotel property. We apologize that your stay fell short of your expectationns. The view of the Manhattan bridge is a beauty however the subway line that runs underneath it carries a subtle rumbling. If there is anything we can do to make it up please let us know. You can email me at email@example.com. Alternatively We have rooms facing away from the bridge . We would be happy to assign a room facing Pike st that's more suitable.Thank you -Harold G
"Very nice Hotel close to Manhattan Bridge"
Hotel was very nice, clean and a good breakfast. Beds were comfortable. Wish we would have spoke to staff about subway locations. Travel several blocks to locate subway and one was a couple of blocks away... Very nice stay highly recommendGenuine Expedia guest review
The hotel is new so it is very clean. There is a slight funky smell in the elevator but it is not oppressive and it comes from the chinese grocery store nearby. We had a room with 2 queen beds and the room size was pretty decent, given it is NYC, and the bathroom was quite big too. The breakfast was great - it's a miracle to get a hot breakfast at American […] hotels so we were quite happy with it. It runs like a decent 4 star hotel that we've used in our travels all over the world. The location is great - lots of subway stops nearby. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
"New hotel in Lower East Manhattan"
We stayed in a room with 2 queen size bed in the first few days. The room was clean, and everything was in order. The hotel uses Paul Mitchell shampoo and hair conditioner. However, they only supplied 1 set for each room. My wife needed to ask for additional ones. Then, we moved to another room with king size bed. That room was horrible. I think all […] the rooms with king size beds are facing the Manhattan Bridge. I could hear the sound from the subway all night. It was so noisy that I need to use the ear plug. Also, I can feel the vibration when the train passed each time. Read moreGenuine Expedia guest review
The room is a bit noisy due to Manahatten Bridge near by. The stuff is very polite but could not help anything not connected directly to the stay (info about NYC, problems with WiFi). Otherwise everything is realy nuce and cleanGenuine Expedia guest review
I spent three nights at this hotel, which was convenient and within walking distance to the subway and Chinatown and in a location that is not too busy during the day (by New York City standards). I had read reviews about this place concerning the smell from a supermarket and noise from the subway train on the Manhattan Bridge--the latter was taken […] care of by asking for a room on the side facing away from the bridge. Breakfast was more than expected--I figured only a basic continental breakfast would be it, but it actually came with eggs, sausage, and ham along with an assortment of cereals, oatmeal, yoghurt, bagels, breads, and waffles. The Chinese supermarket underneath the hotel also provided a good opportunity to buy ethnic foods, although some of the supermarket's fish smell made its way into the hotel elevators. Another reason I picked this hotel specifically was because it's only a couple years old, and I could tell that everything (lobby, breakfast area, elevators, rooms) were practically brand new. A relative that lives locally in NYC did mention that the neighbourhood has some Chinese gang activity, and at night, the streets look deserted with few pedestrians, so beware of your surroundings after dark if going to or from the hotel. Read moreGenuine Expedia guest review
Hotel was great, great price, clean room,well maintained hotel. Close to subway (f line) stop easy to get everywhere in NYC. Would recommend to a friend or relative. Would definitely stay again.Genuine Hotels.com guest review
"The Fairfield Inn & Suites Marriott New York"
The Fairfield Inn & Suites Marriott in New York located in Chinatown is a great location for walking and for catching the Metro lines. The hotel was clean and the staff was excellent in trying to accommodate our needs. However, we were led to believe through booking with Expedia that the room would accommodate three adults as stated on our confirmation […] receipt. Unfortunately, upon arrival, the hotel staff informed us that there was not a roll away cot or a couch in the room which meant our son had to sleep on the floor for five nights with pillows and blankets. Read moreGenuine Expedia guest review
"nice but smelly"
There was a weird smell in the hallways of the hotel, but rooms breakfast and staff was great.Genuine Hotels.com guest review
"NYC, Rock Hall Show"
The hotel was very clean and the beds were comfortable. The staff was helpful and went out of their way in assisting us (upgrading our room, suggesting nearby delis & bars, ordering us our airport shuttle, bringing us additional towels with short notice). There IS a fish smell outside of the hotel (after all, it's in the heart of China Town and surrrounded […] by restaurants and food markets) but the smell was nonexistant in our room. The hotel is right next to the Manhattan Bridge so we brought ear plugs to counter the noise from the train but after walking 6-8 miles a day, the noise didn't bother us. Over all, I'd stay there again Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites New York Manhattan/Downtown East Thank you so much for your kind words. I hope you had fun at the Rock and Roll Hall of Fame show, and enjoyed all the local restaurants and bars! We hope to welcome you again soon.. Heather, Front Desk Manager
"Excellent location and very clean"
The hotel is located in the Chinatown, not a clean location but very close to Brooklyn bridge and WTO. The hotel is very clean and breakfast was wonderful. The staff were very friendly. The reason I gave 4 for overall rating is because of small room size, which is perhaps a problem of most of the Manhattan hotels. Parking was couple of blocks away, […] so every time we had to walk (it was raining when we stayed, otherwise it would have been a tiny issue). Read moreGenuine Hotels.com guest review
The room was a decent size and had a great view. Service was fine and the room was very clean. We were very excited about the continental breakfast the next day, however it was very crowded and not as enjoyable as expected.Genuine Expedia guest review
"Fine if your not going to be in your hotel a lot"
The hotel is above a seafood market in Chinatown. The minute you walk in you can smell a foul smell that lingers in the elevator and hallways. This was, in my opinion, along with the 3 other guest I was with, an extremely unpleasant experience. The customer was great, but not the smell.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites New York Manhattan/Downtown East Good Day, Thank you for choosing The Fairfield Inn Downtown Manhattan for your recent stay. We have been working with the Supermarket in regards to the smell. All vents and airways have since been sealed off. We are sorry for any inconvenience. Best, Heather Front Desk Manager
"Close to china town,"
Very close to China Town, very stinky and bad smell at the entrance like staying in fish market Rooms are very small but clean and comfortableGenuine Expedia guest review
It was a good experience, the price was more than perfect, the room and bathroom was perfectly clean anf we got free wifi and breakfast. I loved it.Genuine Hotels.com guest review
"Good location for Chinatown."
Average. The lobby, elevators and first floor smell like the open Chinese market that is located just below the hotel. When I booked the hotel, I asked about parking costs. I was told that it was free. The actual parking costs $30 per day, and is 3 blocks from the hotel.Genuine Expedia guest review
"Nice hotel in Chinatown NYC"
This hotel is brand new, nice and clean! the room I got was quilt. Market smelling in Hallway and lobby. I will come back to stay if I catch a good rate!Genuine Hotels.com guest review
We had a great stay and I was surprised by the quality of the hotel. I was expecting less because of the price but it is top draw.Genuine Hotels.com guest review
"Hotel receptionist unfriendly almost rude."
Nice modern hotel. Foul odor in lobby and elevators. It was putrid.Genuine Expedia guest review
Hotel was great, had a awesome stayGenuine Expedia guest review
Hotel in same building with a Chinese market. The lobby and elevator smell of fish/shrimp, etc. It is located right next to the Manhattan Bridge and the subway runs across making thunderous noise and vibrates the hotel. Did not get much sleep.Genuine Expedia guest review
Close to everywhere every. Time there is a coffee and tea..breakfast is wonderfullll.i like hereGenuine Expedia guest review
Very cleanGenuine Hotels.com guest review
it is good, comfortable,i like this hotel ,maybe will stay here next timeGenuine Expedia guest review
"Nice hotel close to metro"
The hotel in general was nice, everything is new. Breakfast and Wifi are free of charge, which is nice and rare to find on the island. The neighbourhood can seem dodgy but we never had problems although we arrived during the night. Nonetheless, we had a bad surprise when, after a long day of walking the city, we came back to the room at 1am and wanted […] to go to sleep but we realized our bed had not been changed since we found dirty socks in it and a lots of hair... The staff was nice as they helped us and found another room for us but we would have prefered not having to change room at one in the morning and move all of our luggage and personal things. Overall, we recommend this hotel as it is a good price for being on the island, but you should check your bed once you arrive! Read moreGenuine Expedia guest review
Coming to NYC for my first time, I didn't understand that downtown Manhattan actually means Chinatown. Most of my meetings were in midtown, but the hotel is very close to the F Train, so it wasn't that inconvenient at all. Hotel was very new, and clean. Bathroom was large, but the two queen beds were cramped into the room, though I've heard we still […] had more room than a lot of hotels in NYC. I would stay here again. Read moreGenuine Hotels.com guest review
"Updated hotel but posting didn't match reservation"
The hotel was clean and updated, and the breakfast was good. The room didn't include a pull out sofa as advertised on hotels.com though, and we had 3 people in our party. The hotel didn't have roll aways, so our only choice was having someone sleep on the floor. Very frustrating to not have a room as advertised.Genuine Hotels.com guest review
"Great choice for just needing a place to sleep"
The price was great, the free breakfast in the morning was perfect to save some money, and for needing a place to just sleep at night after sightseeing and exploring all day I would definitely recommend this hotel. The neighborhood doesn't have much to offer but it is close to E. Broadway station (F train) and within minutes you can get anywhere. The […] only downside was the horrible smell in the lobby from a fish market nearby. The hotel does its best at covering it up but some nights/mornings were unbearable. It didn't affect the smell anywhere else in the hotel other than the lobby though. Read moreGenuine Hotels.com guest review
"Fresh but with a weird lobby smell!"
+ Breakfast; + Great Service; - Bad Internet connectionGenuine Hotels.com guest review
"Helpful and Friendly service"
The hotel was in a convient location between lower Manhattan and times square. The front desk receptionists were very friendly and helpful. They were more than willing to give/print directions and also tell us how to get places using public transportation. I was overall very satisfied with my stay.Genuine Hotels.com guest review
"Nice hotel with good service, fish smell and train"
This is a new hotel in Chinatown. The rooms are very nice and well-furnished for the price that I paid (a "budget" price for NYC). It is a little off of the beaten-path. It will probably take you 40 minutes or so to get to Times Square on the subway, if that's your thing. The hotel shares a structure with an asian market, so everywhere but the rooms […] smells like fish. There is a train that runs 24 hours per day on a bridge near the hotel. You'll want to turn the air conditioner fan on at night while you sleep. I would stay here again, depending on the other options available at the time for the price. Read moreGenuine Hotels.com guest review
"Loved this hotel, location, price, breakfast Ever!"
Will tell all our friends this is the best deal in NYC! Please keep the rates down for families.Genuine Hotels.com guest review
I had driven by this place several times after it was built and wondered how nice could a hotel be that was located on the edge of Chinatown? Well, we recently had a family get together and I rented this for a relative since it was the newest hotel in Chinatown. The room was much larger than expected and the free breakfast was a great bonus. As expected, […] the brand new building was very very clean. Read moreGenuine Hotels.com guest review
"Very Clean, All new"
The hotel was located in the edge of Chinatown, but was very clean and almost brand new. I would definitely stay here again.Genuine Hotels.com guest review
"One Stop Noodle Shop Location"
I've stayed in various parts of the Manhattan trinity, but this was my first time in Chinatown. To repeat, it's Chinatown, it's not "downtown" as labeled. This means parking is even more ridiculous and you better know your MTA lines. My biggest complaint with the hotel, the wi-fi is absolutely terrible not only on my laptop but my phone. It might be […] an ATT thing or just too much going on in one area. The room was nice although it felt cold no matter how high I cranked the thermo. There's also a convenient market on the bottom half which most morning smells like fish delivery and spices. It wasn't horrible but I won't be staying here again. Read moreGenuine Hotels.com guest review
"This was a wonderful hotel"
Fairfield Hotel & Suites was a great place to stay and the next time I'm in New York I'm going back to the same hotel. I absolutely love my stay there I recommend it to all my friends.Genuine Hotels.com guest review
Very professional hotel, everything new and working fine! We loved!Genuine Expedia guest review
"Great hotel,in Chinatown"
Friendly and courteous hotel staff. Very knowledgeable about the area too. Rooms are clean, and quiet. Bed is very comfortable.Genuine Expedia guest review
"Nice hotel for the price but a little too East"
We liked the hotel and staff very much but we were a little too far East for easy access to the subway.Genuine Hotels.com guest review
Good overall. Located on the outside of ChinaTown. Close to wall street. Breakfast was full of choices for a small hotel. Will consider to stay again. Only down side is the not so good surrounding.Genuine Hotels.com guest review
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