All hotels in Cartagena, Colombia
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Calle Santo Domingo 3-47, Centro Historico, Cartagena, Colombia, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
2.6 / 5Fair

Score breakdown (from 5 reviews)

Average rating for:

  • Cleanliness
    2.6
  • Service
    2.4
  • Comfort
    2.6
  • Condition
    2.8
  • Neighborhood
    4.2

The following reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"inseriedad y falta de respeto con el cliente"
no existió ya que restaron nuestra habitación
Genuine Hotels.com guest review
3 night trip Nov 1, 2015
A Traveler
CO
1.0 / 5Poor
"Pesimo hotel, sucio y mala atencion!"
Muy mal, muy decepcionada, la pase pesimo, a la llegada el check in mal, no encontraban mi reserva, 20 munutos para registrarme, la habitacion sin toallas, no puede ser que se aprovechen de algunas fotos bonitas que se pueden tomar para que uno crea que es un hotel bueno, las habitaciones muy regulares, sabanas malas, baño sucio, lleno de pelos que nunca limpiaron, lo peor un preservativo usado en el closet y la actitud del servicio muy mala, nunca regresare ni se lo recomiendo a nadie!!
Genuine Hotels.com guest review
2 night business trip Aug 26, 2015
Daniel Santiago
CO
4.0 / 5Excellent
Excelente alternativa. Un hotel magico.
Genuine Hotels.com guest review
1 night romance trip Jul 29, 2015
Hernando J
US
4.0 / 5Excellent
"Muy bien"
Hotel muy bonito, bien decorado y ubicación excelente. Muy familiar. Es muy nuevo y le faltan detalles pero supongo aue por eso tiene precios muy bajos, desayuno justito si estás muchos días (poca variedad). En general hotel muy bueno y con un precio excelente, hoteles similares valen más del doble.
Genuine Hotels.com guest review
1 night trip Aug 26, 2013
Susana
CO
3.0 / 5Good
Genuine Hotels.com guest review
2 night trip Jul 27, 2013
A Traveler
BR

TripAdvisor reviews for Boutique Hotel Santo Domingo

Overall rating:Based on 49 traveler reviews

Most recent traveler reviews:

Overall Rating
"Awful experience - AVOID!"
08/12/15 ChristopherUK2014 Manchester, United Kingdom
AVOID booking this hotel - it's a scam. We booked online for 3 people and arrived to be told they don't have a room for 3 people so they need to move us to another hotel 5 minutes away. They took us there - actually 15 mins away by taxi. We refused to take this place and returned to the original hotel insisting they provide a room we had reserved and paid for and offer us a discount. After a lot of time trying to resolve the issue, we got nowhere and managed to get a refund from the booking agent. We feel this hotel is scam - book one place, they try and put you in another. AVOID booking here.
Overall Rating
"Overpriced"
06/09/15 Wanderlustnus Colombia
Overall, our stay was not what we expected. We stayed at the hotel for one night, our room was okay, though it lacks security measures (safety box, door lock, etc). The bathroom was very pretty but had no appliances, as the website suggests. It´s location is perfect, since it is a couple of steps away from Plaza Santo Domingo, a common area with food and music. The social areas are charming, specially the rooftop and the pool area. Nonetheless, the staff wasn´t professional and BREAKFAST was a sham. NO orange juice and just a tiny, tiny egg. For the price we payed, we did not feel satisfied with the overall experience. With an investment from the hotel, it could easily turn into a better experience.
Overall Rating
"Terrible experience!! Don't ever consider staying here!"
11/07/14 Duszz Miami Beach, Florida
When I saw this hotel from their web page it looked good, the terrible experience started as soon as we arrived. The property has a lot of potential but it's management has zero knowledge about hospitality or how to handle guests. TV not working in any room due lack of batteries in their controls. Once they changed controls there's no signal. In the beds there are only sheets, I asked for a blanket and they said , there's no blankets enough for the rooms so I had to cover my self with towels. No telephone in the room so if you need anything you have to come down to the main floor to talk with the guy incharge. We left the hotel during the day and when we came back all rooms were a mess!! I asked why it wasn't made and the answer was, cause I didn't leave my key. I requested to do it and no action. I was I made my reservation on line
Overall Rating
"Terrible!!!!"
10/10/14 Ana_mlf
We arrived late at night and the recepcionist wanted to charge us more than it was written in our reservation. When we arrived in the room, it was small, smelled terrible, the bathroom was scary. There was no WATER in the bathroom. The facilities they say they have in rooms are a lie - no safety box, no hair dryer, no sleepers, no wifi. When the water arrived, there was no hot water in the shower. We complained more than 3 times, but they didn't fix it. Breakfast is terrible and everybody sit in the same table, just like a hostel. They didn't change our towels and the bathroom was not clean at all. Super expensive for what the offer. I would never go back to that place.
Overall Rating
"Worst night in a hotel ever"
07/29/14 Daniel A Dusseldorf, Germany
We were transferred to this Hotel from Hotel Zaguan de la huerta, beacause we had complained about it. However, this hotel turned out to be even worse. The air condition could not be turned off and there were open cables connected to it which gave it a very scary look. I guess in Europe a place like this would be closed down by the authorities, because of its lack of maintainance and security. Nobody seemed to know this hotel. We had to ask many taxi drivers and people on the street till we finally got to this place. There is no sign on the building and we are still wondering why the owner wants to keep this a secret place. Please do not waste your money by going to this place!!!
Overall Rating
"Cómodo, y muy bien ubicado."
01/24/16 Andrés Felipe S Bogota, Colombia
El hotel es cómodo, el servicio es espectacular. El personal del hotel siempre esta pendiente de los huespedes. La piscina esta abierta todo el tiempo. Cuando fui estaban mejorando su infraestructura, lo que indica que esta en evolución. La ubicación es genial, a media cuadra de la plaza Santo Domingo.
Overall Rating
"Hermoso"
12/17/15 nosahe Pereira, Colombia
excelente ubicación, calor humano único, te hacen sentir que eres el centro de atención, se respira un ambiente paz y relajación que solo lo dan los buenos hoteles. Ideal para eventos, vacaciones y/o para salir de la rutina
Overall Rating
"Muy buena opción en Cartagena"
12/16/15 Mateo E
En general muy buen hotel, central y cerca de zonas turisticas, las zonas comunes y la piscina son muy bonitas y mágicas, el servicio y la atención son muy buenas. Vas a estar inmerso en una casa antigua muy grande y bien decorada. Mi habitación estaba en el fondo por lo cual no tenía acceso al WiFi del hotel, debía bajar a las zonas comunes para conectarme. El desayuno muy normal pero compensado con la buena atención y disposición del personal. Los baños un poco estrechos pero es común en todos los hoteles que se encuentran en la ciudad amurallada por los espacios reducidos. Resumen, es una muy buena opción en Cartagena y no vas a querer salirte de la piscina.
Overall Rating
"KLASSE HOTEL UND FANTASTISCHES SERVICE"
12/13/15 Martin S Bogota, Colombia
Das wahr mein erstes mahl in Cartagena mit freunden und suchten uns dieses hotel aus. Service PRIMA, Hotel pool und Yacuzzi ERSTE KLASSE, Zimmer FANTASTISCH...Können nur entfählen und vor allen die Terrase am dtritten Stock mit Katedral Aussicht. Wow ¡¡!!
Overall Rating
"Es un aire fresco en la ciudad"
12/13/15 Jonathan H Bogota, Colombia
Hemos visitado con mucha frecuencia esta ciudad y siempre cambiamos de hotel porque nos gusta conocer. La próxima vez volveremos a este hotel. La relación precio calidad es muy buena y además acaban de incorporar carta de tapas y comida ligera. Muy bien el servicio, les falta algunos detalles pero van mejorando y ampliando servicios. Volveremos a ver que novedades hay.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews