All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereCalle Cuesta de San Vicente 10-12, Madrid, Madrid, 28008, Spain, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 381 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Great vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it. Excellent location and the staff was extremely helpful especially Maria. Will stay there again if we ever visit Madrid again.
Genuine Hotels.com guest review
1 night family trip Mar 27, 2015
Rosana
US
4.0 / 5Excellent
"Great place with a great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed here with my elderly parents, and my daughter. My parents slept on the bed, while my daughter and I slept on the sofa bed. I have to say that it was the most comfortable sofa bed ever. Loved the extra long bath tub too. After walking all day in Madrid, my feet were sore. Was nice to be able to lay all the way back in the tub. Hotel staff was super friendly,and helpful. They are not there 24 hours tho. Was nearby the main area for a great price. Would stay here again for sure.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
melissa
US
5.0 / 5Outstanding
"Excellent property in very good location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
On arriving the neighbors don't look so great but the location is very good and easy walk to central squares and other attractions. Reception, public areas and the room were perfectly clean and attractive. Very comfortable bed and good room amenities. Would stay again and recommend to our friends.
Genuine Expedia guest review
Other trip Jan 29, 2015
terry
US
4.0 / 5Excellent
"Good hotel close to doner kabab restaurant"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The front desk staffs are very helpfull. Doner Kebab halal food is just next to the hotel. The Wifi is strong
Genuine Expedia guest review
Other trip Dec 26, 2014
Mukhtar
US
5.0 / 5Outstanding
"great place to stay and visit old madrid"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
a great deal and an incredible location! the staff was helpful and the location was perfect. the view from our terrace was spectacular.
Genuine Hotels.com guest review
9 night family trip Nov 22, 2014
james m
US
4.0 / 5Excellent
"Decent accommodation in Madrid center"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pleasant one except apartment 408C where we stayed, there was loud music till late in the night from the adjacent apartment building. We cooked all our meals thus saving the restaurant money to have more fun places to go. Did not like being charged for the coffee after we used the four packets they had in the apartment when we checked in.
Genuine Expedia guest review
Other trip Nov 30, 2014
Joe
US
3.0 / 5Good
"Eh... Questioned cleanliness"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The apartment was older and rhe walls were very dirty. I really questioned the cleanliness of the space. The walls see alsp quite thin so hearing our neighbors all hours pf the night will happen. The staff is bot onsite 24 hours per day and checking out before they arrive will prove impossible. I was left no choice but to leave with property keys. The location however is pretty good.
Genuine Hotels.com guest review
2 night business trip Nov 5, 2014
Kyle
US
5.0 / 5Outstanding
"Madrid trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would definitely stay here again. Accessible location near Plaza de Espana metro. Very accomodating staff. Luis and Anna especially were very friendly and helpful.
Genuine Hotels.com guest review
5 night trip with friends Oct 27, 2014
Christin
US
3.0 / 5Good
"Good Location but need some improvements"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We had many problems with the apartment. Terrible smell of cigarettes and sewage. We also had water leaking all over the kitchen.Despite all attention, this caused us quite uncomfortable.
Genuine Expedia guest review
Other trip Nov 4, 2014
Family M&S
US
3.0 / 5Good
"Near the palace"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room smelled of stale water or paint. Not far walking to metro. Right across the street from palace. Room was comfortable for 2 but not three. Maybe for a child on the sofa.
Genuine Expedia guest review
Other trip Oct 30, 2014
doug
US
5.0 / 5Outstanding
"great apartment!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our family needed an apartment in Madrid for 2 weeks this past summer. This one worked out great! They were very helpful at the front desk and it was a clean and equipped apartment. We felt safe and secure there, and it was a great location for getting around Madrid by subway or on foot (just south of the Plaza de Espana and just west of the Palacio). Only small drawbacks: sometimes the internet was iffy, and you really had to walk a ways to get to a real grocery. Smaller stock-up shops were closer, but didn't always carry everything you need.
Genuine Hotels.com guest review
13 night family trip Jul 8, 2014
Paul
US
4.0 / 5Excellent
"Nice hotel close to city centre"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Every thing were ok except the shuttle taxi to the airport, it didn't come at 3:30 in the morning but we lucky to find a taxi at that time
Genuine Expedia guest review
Other trip Oct 10, 2014
A Traveler
US
2.0 / 5Fair
"Not Enough"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Although the location was great the Homtel lacked many basic services such as making the bed everyday, no wake up call and there was no staff available 24 hours. The gates closed when staff was gone and you would have to open as if entering your own house.
Genuine Expedia guest review
Other trip Oct 5, 2014
Maria
US
4.0 / 5Excellent
"Madrid Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Plaza de Oriente Hotel is very conveniently located within walking distance to old Madrid city center from Puerto del Sol and Plaza Mayor, especially next to the Palacio Real and the Cathedral Almudena. Room is quaint with the basic necessities including a kitchen for staying several nights in Madrid. The only issue we had is that reception available only from 10am to 2pm instead of early in the morning. We enjoyed our stay and the proximity of the must see sights and nearby restaurants, and would return to the hotel again.
Genuine Hotels.com guest review
2 night family trip Sep 13, 2014
DM
US
5.0 / 5Outstanding
"Bordering the Palace"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was located just where the add said it would be, bordering the palace grounds. We only had to walk 10 minutes to the Palace and the Hop on Hop Off stop. As it had a little kitchen we went to the corner store for groceries. The staff helped us figure out how to use the stove as it is totally different than in the US. Another staff member got shuttle for us for the airport. We met a lady who lived there who was very helpful. The young man ran off our boarding passes for us.
Genuine Expedia guest review
Other trip Oct 2, 2014
Cheryl
US
4.0 / 5Excellent
"Great location and convenience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I loved the location of the hotel as it's only two blocks from the metro. I had views of the senate building and royal palace. Moreover, the kitchen/refrigerator with washer/dryer made for great convenience. I stocked up on snacks and beer at the Cortes de Ingles a few blocks away which saved me a bit of euros. The washer and dryer helped me depart Madrid to Sevilla with clean clothes. A great benefit!
Genuine Hotels.com guest review
4 night family trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel centrally located close to everything"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I recommend this for everyone families, groups, etc. it is centrally located and well communicated with the metro
Genuine Expedia guest review
Other trip Sep 2, 2014
Michael
US
5.0 / 5Outstanding
"Great for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Had a great stay. Everything was as stated except for the cribs. They are not complimentary. Otherwise, it was great and the staff was wonderful.
Genuine Hotels.com guest review
5 night family trip Aug 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Walking distance from the Royal Palace, Gran Via. Pictures on the hotels.com site look much better than the actual room. After five days, you are offered a cleaning service (you may also hire cleaning service at your convenience), but they could do a more thorough job. Parking available at extra cost. Washing machine, dishwasher, kitchenette. Great alternative if you don't want to eat out for every meal. And again, fantastic location. Good price/ quality alternative.
Genuine Hotels.com guest review
5 night romance trip Jul 26, 2014
Ximena
US
4.0 / 5Excellent
"great value"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Overall, this apartment was a great value! The apartment had a couple of issues with the washing machine and blow dryer not working, but they promptly fixed these issues. The floor was a little dirty, but overall, the apartment was comfortable and fairly clean. The hot water did not last for more than 15 minutes and took a while to refill, so make sure to time your showers correctly. The staff was very helpful. The location was great as well, as it was only a 5 minute walk to the Plaza de Espana metro stop and there were countless restaurants and bars within a short walking distance. I definitely recommend.
Genuine Hotels.com guest review
8 night business trip Jul 4, 2014
Jeff
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
good
Genuine Hotels.com guest review
3 night business trip Jul 6, 2014
jimmy
US
4.0 / 5Excellent
"Great location right near the palace"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is a good apartment comparable to a 3 star hotel and is located very close to the palace and the Sabatini gardens. It is not quite downtown but you can easily take the circular bus lines or the metro to get downtown near the Prado, etc. It is a located on a pretty busy street so there will be more traffic noise if you get a view looking out onto the palace. If you get an apartment on the other side with no real view, it will be far quieter. We ended up switching in between so got both. One of the rooms had a bit of a smell in the bathroom but overall the apartments and sheets were clean. There was wifi available though one of our devices had trouble staying connected. We did not spend much time in the apartment as we were wandering around so it served our purpose.
Genuine Expedia guest review
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"CLose to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really nice place and very good location. Staff was very helpful. Sofa bed was uncomfortable and we notified hotel staff.
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
M
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the hotel, location, employees. Everyone was very accommodating, friendly and helpful. We will come again!
Genuine Hotels.com guest review
5 night trip Jun 19, 2014
Leah Carpenter
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
It was ok, however as it is an old building it is too noisy, especially the water pipes and the doors.
Genuine Hotels.com guest review
2 night trip Jun 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It is in a great location, next to the Royal Palace and Plaza de España. The appartment has everything a regular home has, including all the utensils to cook. The appartment was spacious, clean, and with a pretty interior design as seen in pictures. If I go to Madrid again, I would definitely repeat my visit to this hotel.
Genuine Expedia guest review
Other trip Jun 22, 2014
Ched
US
5.0 / 5Outstanding
"Great homtel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
There is no sign out front. You have to go into the garage and then there is a lobby. Everyone was confused by it.. Easy walk to from Metro. Across from Palace garden, I loved going over to sit and read a bit. Very clean, modern IKEA style. Room has nice kitchen space with washer that we needed. Dryer works, but not to US standards. Lights over bed had 4 watt bulbs which were useless. But large comfortable room.
Genuine Hotels.com guest review
2 night trip with friends Jun 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Hidden Gem"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This apartment (not a hotel) room was the perfect place to stay in Madrid. My room was a studio room, which was the perfect way to experience Madrid. The room was spacious, clean, and quiet. It had a fridge, washing machine, and dish washer. It gave my wife and I the option of eating out or dining in and relaxing. The hotel is close to all the attractions and a short walk to the subway. Also, hidden behind the neighborhood where this hotel is at, is a park that gives a perfect view of the palace and the entire city. Stay here! You won't regret it.
Genuine Hotels.com guest review
4 night trip May 10, 2014
Nick
US
4.0 / 5Excellent
"Clean, close to everything apartments"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great experience, the 4 nights we stayed here. Close to royal palace, cafe's, convenience stores and metro station. The staff helped us with tours to toledo and taxi to the train station. The place was super clean, cosy and comfortable and honestly cheap for the facilities it offered. The only complaint would be, they have room service every 6 days not everyday. They do give fresh towels, trash bags, sheets etc everyday. Overall I will stay here again if I visit Madrid with my kids again.
Genuine Expedia guest review
Other trip May 17, 2014
Susruta
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Room on a picture is nicer then a one we got. Location is perfect.
Genuine Hotels.com guest review
3 night trip May 12, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed the stay but there were problems with the registration process. We were directed to a room that was already occupied.
Genuine Hotels.com guest review
3 night trip Apr 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, excellent value for the money."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
A little loud but excellent stay, and a great walking distance to sights. Would definitely stay here again.
Genuine Hotels.com guest review
3 night romance trip Apr 30, 2014
Monica
US
5.0 / 5Outstanding
"Close to the palace!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was very nice and had a great location! I would recommend this hotel to my friends and would stay there again!
Genuine Hotels.com guest review
3 night family trip Apr 25, 2014
Aaron
US
3.0 / 5Good
"Nice hotel close to the action."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We had checked in as a family of four staying for three days in this hotel. The room is adequate for the price as well as the amenities except one thing. No housekeeping was done for the 3 days we stayed even the toilet rolls had got over and weren't replaced. The reception open only around 10 a I think so as a tourist when you start early to pack our day with visits there isn't any opportunity to give feedback to the reception ( For e.g. for replenishment of toilet rolls !!)
Genuine Expedia guest review
Other trip Apr 27, 2014
Pady
US
5.0 / 5Outstanding
"Madrid vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was clean and convent to palace and metro. Not well marked outside. It needed some way to tell someone in the room they were on the street and wanted in. I would Stay there again.
Genuine Hotels.com guest review
3 night family trip Apr 11, 2014
Chuck
US
5.0 / 5Outstanding
"great value"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
new appartments, at a great price, this is a no frills place, but surrounded by restaurants, and shops and walking distance from the center of madrid, very convenient, and very confortable,nice staff at the reception (the only staff in the property) I will definitelly be back
Genuine Hotels.com guest review
2 night business trip Apr 2, 2014
dudi
US
4.0 / 5Excellent
"madrid is did"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great and would definitely stay there again.
Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS
Dear Stephanie, Thanks so much for such words! we are very glad reading you. We hope to welcoming you soon! Regards.
2 night trip Mar 30, 2014
stephanie
US
4.0 / 5Excellent
"Very nice apartment"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was fine, really nice. PROS: staff really friendly, apartment was really nice, view from our apartment to the Royal Palace was great. CONS: Smelly bathroom. It just smelled really bad. Location, not that good for everyday walk to the city.
Genuine Expedia guest review
Other trip Apr 2, 2014
Gonzalo
US
4.0 / 5Excellent
"Don't Judge a Street by its Cover"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
When the taxi first pulled up to the apartment complex I was upset and concerned seeing this highly graffiti-ed area on a busy roadway. The taxi driver than tried to scam us on the fare (as first time visitors in Spain, this was not a good impression. The taxi was from the airport). After fighting with the driver over what his boss quoted as the price: 30 euro (the driver demanded 40 from us to pocket the extra 10). After refusing to pay- surprisingly- he gave up and took the 30 euro and left us at the front of a security iron gate to the apartment. This didn't help among the graffiti and weathered looking neighbor. I did not want to be walking this area at night. I did not feel safe at first inspection. From the internet it looked to be advertised on the same street as the Palace/Cathedral, and it is not. It is across the street, up a hill going under the underpass- bridge. However; the apartment and staff were excellent. After a couple of days of getting adjusted and taking in the city I felt safe and good about the area. People were nice- and at night there are people everywhere so it feels secure. I would come back. I also appreciated that it was in a quieter section of the city away from Gran Via and Plaza Mayor during the Madrid night craze of parties. Gran Via is within walking distance- we enjoyed the Opera area a lot- also very close. All in all- this is a great apartment and staff very accommodating. Would do it again.
Genuine Expedia guest review
Other trip Mar 12, 2014
Rita
US
5.0 / 5Outstanding
"Served us great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were in Madrid for just one night and arrived late, we just needed a place to sleep. Since we arrived after 11:00 PM we had to call to have them prepare the key for us. The self checkin process was very efficient, beside the fact I would expect them to prepare for self checkin automatically if the see we're arriving late. The bed was the most comfortable I tried at any hotel, and I have back problems.
Genuine Expedia guest review
Other trip Feb 20, 2014
Alon
US
5.0 / 5Outstanding
"Close to Royal Palace"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We rented two one bedroom apartments for six of us. The location is great, just a short walk from the Plaza de España metro. Gran Via has many restaurants and shops. The apartment is clean and morden and kitchen has everything you need to cook a meal. There is a washing machine in the unit which is great. We had a great time staying.
Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS
Dear guest, many thanks for your kind review. We are more than happy to read your nice words about us. Regarding your review, certainly, all apartments are fully equipped. We look forward to welcoming you soon. Regards!
5 night trip Oct 11, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Comfortable stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Convenient location and helpful receptionist.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
YINGYUN
CA
1.0 / 5Poor
"Great place with a serious problem."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, great price however!!!! The INTERNET was simply impossibly slow and, when on business simply terrible. In fact, even if you were on vacation; searching and booking activities would be an impossibility with the hotel internet. For us, it was a disaster as my roaming internet from our home country provider had a problem. The staff did their best trying to restart the modem however, when there is simply no bandwidth,.....
Genuine Hotels.com guest review
3 night business trip Jan 11, 2015
David
AS
4.0 / 5Excellent
"We'd stay here again, gladly"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Good location but it was a bit difficult to find initially. It has Spartan apartment accommodations and we assume it is a clean after yourself. The location was great for walking to museums, parks, plazas
Genuine Hotels.com guest review
5 night family trip Jan 2, 2015
Lawrence
IE
5.0 / 5Outstanding
"Madrid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good. Coffee machine only, no kettle and lack of power outlets otherwise excellent
Genuine Hotels.com guest review
4 night business trip Nov 12, 2014
Eric
GB
5.0 / 5Outstanding
"Excellent value, all you could need for comfy stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to centre of madrid, very comfortable bed and sofa bed was also as a good as normal bed, and huge. Would love to see more WOO places across Europe - would def book with them again.
Genuine Expedia guest review
Other trip Nov 5, 2014
A Traveler
GB
5.0 / 5Outstanding
"Clean, great price, friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was clean and the staff were excellent in providing us with service and advising our stay in Madrid. The location was really good. Right next to the Plaza de Espana and the metro station was right next to it. I recommend and would go back if I returned to Madrid.
Genuine Hotels.com guest review
2 night family trip Oct 13, 2014
Bobby
GB
4.0 / 5Excellent
"Very comfortable stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This hotel was perfect for our three day break. We had a view over the palace gardens although it was limited due to the leaves on the trees. Just a few minutes walk from the old centre - Plaza Mayor, Sol, Opera, La Latina, the cathedral and palace - and also Plaza España, Gran Via, Malasaña, Princesa. Very comfortable.
Genuine Hotels.com guest review
3 night trip Oct 16, 2014
Caroline
GB
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
Extremely loud neighborhood. and facilities
Genuine Hotels.com guest review
2 night trip Oct 16, 2014
A Traveler
IE
5.0 / 5Outstanding
"Cosy suite opposite the Royal Palace gardens"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our family of three stayed in a 1-br suite in this hotel for two nights earlier this month. We enjoyed our stay and found it good value for money. The hotel is in a very handy location: 5 mins walk to metro (Plaza Espanya), Gran Via (shops and restaurants), Julia Travel and right opposite the Royal Palace (Real). The suite had a stylish modern deco that had a wow factor when we first stepped in. We had a suite facing the courtyard which was very quiet. The main bed was very comfortable and the sofa bed was easy to set up and fold away and was adequate for our teenager son.
Genuine Expedia guest review
Other trip Oct 12, 2014
Sam
AU
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