All hotels in Madrid, Spain
1 room, 2 adults
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Calle Cuesta de San Vicente 10-12, Madrid, Madrid, 28008, Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 623 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Amenities
    Great amenities
  • Vibe
    Awesome vibe
  • Food
    Delicious food
  • Breakfast
    Bad breakfast
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4.0 / 5Excellent
"Decent place if you want more than a hotel room"
We had an after hours check in, the instructions they sent were great and easy to follow. The room was a nice size but the walls are pretty thin we could hear the neighbors at all hours. The washer had a damp and moldy gasket which was off putting. The decor was Ikea which is fine but some was uncomfortable. The front desk staff was polite and helped get us an early morning car to the airport.
Genuine Hotels.com guest review
2 night family trip Jan 3, 2016
Paulette
US
4.0 / 5Excellent
"Great customer service"
The best thing about this hotel was the staff. The woman working the desk at the hotel was wonderful - very helpful, friendly and pleasant, even though she was quite busy. The room was clean and comfortable and had everything we needed. The bed and futon were both comfortable. The wi-fi worked well. The location was good, close to the Plaza de Espana and the Royal Palace.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2015
Ann
US
2.0 / 5Fair
"2 stars hostel."
This place is complete dump, I don't understand how Hotels.com is representing this property. The building from the outside is filthy and dirty with graffiti on the wall, the lobby area requires some cleaning and the elevator requires lots of cleaning. The hallways are full of stains and they require painting, the room they gave was also full of stains and the kitchenette had a funky smell, the refrigerator needs to be replaced it is kind of old and stinky. I had to leave that place because I did not feel comfortable and safe, also the window doors of the balcony did not have any locks and the balcony needed some cleaning plus the room did not had a safe deposit box and having a couple valuable items with me there was no way I was going to stay there.
Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS
First of all, regard you, Alex. I don't know how are the apartments in L:A:, because unfortunately I haven't got the chance to visit the city yet, but here, in Madrid, we are one of the most populars apartments in punctuations that you can find. Our cleaning and our cleaning staff is one of the best, because in our company we only works with the bests, and you can check it in every internet chat you want to make the scouting for. Nevertheless, we can't do anything with the graffitys, because the city is full, colapsed of them, but if you get in contact with the community of Madrid Mayoralty, all your ideas to clean our city will be taked in count. Our security is enviable, because we are also a Real estate agency, and our doors are armoured. and the qualities of our flats are more than greats. We also have a safety box, but only in reception, like is indicated in the web and everywhere you want to check it, and you can use it . Having in count that everything, I feel so disliked about the situations and the fact of you didn't estimate everything we could offer you. Hope you have more luck next time. Our Best Regards for uor work team, WooTravelling
5 night trip Nov 30, 2015
Alex
US
5.0 / 5Outstanding
Representatives were extremely helpful and friendly, even though we checked in at a late hour. Room was spacious and clean. Having a washing machine and kitchen was very helpful.
Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS
Dear Miguel, Thank you for trusting in Woo Travelling Plaza de Oriente for your stay in Madrid. We hope you could feel as at home, It is our purpose, and you can choose Plaza de Oriente again for your future stays. Kind regards! Woo travelling team.
2 night family trip Oct 28, 2015
Miguel
US
5.0 / 5Outstanding
The staff was very helpful. The location is central, I used the metro station "Plaza de Espana" a lot, it is the line Blue on the metro system.
Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS
Dear Gustavo, Thank you for your review. Thank you for your kindly words about our staff. We hope see you soon! Best regards.
3 night trip Oct 6, 2015
gustavo
US
5.0 / 5Outstanding
"great :)"
Loved the modern style of the apartments. We had two of them on the 5th floor and each was very unique and nice. The hotel and neighborhood were very safe and we were able to walk to all the sights. Would stay here again!
Genuine Hotels.com guest review
3 night family trip Oct 2, 2015
Michelle
US
5.0 / 5Outstanding
"Location, price,budget and comfort all in one"
Perfect Location...I couldn't ask for anything better. We took the metro to Principe Pio and walked to the Hometel..just a little walk to the main plaza Puerta del Sol and to Grand Via..you don't need anything more than a day pass on the metro to get you anywhere but the day Pass isn't necessary. We could walk to the Big Bus stop very near. There so many shops and restaurants on the Grand Via finding foods of all kinds were available including the Ribs at the VIP Restaurant. When I return it will be at the Woo...Oh I forgot the Room....Clean, Comfortable and the kitchenette perfect we we brought our meals home..security? key in Key out..Great! Great! best value,
Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS
Dear Jan, Many thanks for your superkind words! We love the great experiences in our HOMTELS!! We look forward to welcoming you again soon, Regards from Plaza de Oriente Team
3 night trip with friends Aug 26, 2015
Jan
US
5.0 / 5Outstanding
"Great Value Apartment Hotel in Great Location"
I stayed in a Deluxe Studio for 10 days. It is in a very convenient location, 3 min walk to Plaza de Espana & Principe Pio station. If you don't mind a little walk, you can access to a lot of major sights in Madrid by walk. Even if you need to go a little far, bus station is right in front of the hotel. There are plenty of bars and restaurants in the neighborhood. The room was spacious and had everything I need to stay comfortably. The view from the window was excellent! My room had a double bed and a sofa that unfolds to a twin bed. I had a guest during my stay and it worked great! (there was no extra charge.) 3 people could stay in one room (2 on the double bed and 1 on the sofa) but you may feel a little too tight. It was very convenient to have a kitchen & laundry (takes forever, though). The nearest supermarket is within 5 min walk. Their coffee machine is Tassimo. Make sure to buy the right discs. If you are planning to do cooking which is possible (we made a jam in the room), bring small amount of spices/condiments/oils or you have to buy everything in whole packages at a supermarket. I had to buy a whole bag of sugar just for a coffee! Everything in the room was in working condition but there was no fan or window in the bathroom. If you are staying with someone else, you may want to have an air spray! In the listing, it says "Weekly housekeeping is available." They cleaned my room twice in 10 days. Overall, an excellent apartment hotel!
Genuine Expedia guest review
Other trip Aug 10, 2015
MS
US
3.0 / 5Good
Air conditioning in our room was non existent. We asked the front desk and they said there was nothing to be done to fix it. Noise from other rooms travels easily between walls and floors. We could hear the neighbors every time they slid a chair across the floor. The location is close to the Palace and there is a metro station not too far from the hotel.
Genuine Hotels.com guest review
3 night family trip Aug 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice room"
Hot weather. Couldn't adjust room temperature cool enough.
Genuine Expedia guest review
Other trip Jul 20, 2015
Jeff
US
5.0 / 5Outstanding
It was a very nice experience, hotel is near everything, and front desk petsonnel realy nice.
Genuine Hotels.com guest review
3 night family trip Jul 9, 2015
Maria
US
5.0 / 5Outstanding
"Spanish Holiday"
We arrived late well after midnight. The hotel had made all the arrangements for us to get in after hours. We were all very comfortable. The sfa bed was good. We made some meals in the kitchen and found all the items needed. The reception helped with directions for trains to the Prado. Very helpful. The location was excellent. You could walk to most places. Close to the Grand Via and the Plaza Mejor. Highly recommend the apartments.
Genuine Hotels.com guest review
3 night family trip Jun 30, 2015
Thomas J
US
4.0 / 5Excellent
Great place in central Madrid to explore the city with a family. Staff very helpful.
Genuine Hotels.com guest review
2 night family trip Jun 25, 2015
David
US
4.0 / 5Excellent
"convenient stay"
a small convenient studio apartment - close to metro and many tourist attraction. minor problems: traffic noise at night, my unit has strong cigarette smell (almost got an headache & nausea), very weak wifi (almost useless). other than that it was a good stay, overall.
Genuine Hotels.com guest review
3 night trip Jun 25, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel for price"
We have group of 7 people. Booked the largest apartment at Woo Homtel de Oriente. 5 of us stayed there. The room was very clean. For 5 people, that's spacious apartment for hotel. All the appliance work - dish washer / washing machine / refrigerator / range and oven. All the dishes / utensils were clean. Great when you have family with kids that needs a lot of washing. We had a room with queen size bed. There were 2 bunk beds for 4 people. There were actually a sofa that pulls out to be a queen size bed - which we didn't need to use. Cleaning is once every 5 days - so don't expect the room to be clean daily. That's fine with us as we were all adults. The hot water heater was small. We had to plan our showers strategically. Location is great - walking distance to Mercado Miguel (really expensive) and Plaza Mayor (more reasonable price restaurant). Right across the street from Royal Palace. There are two metro within 10 minutes of leisure walk from the hotel - Metro Plaza Espanza and Principio. If you are going out, turn right to catch metro at the Principio metro station as it's a easy 10 minutes walk downhill. If you are coming back to the hotel, stop at the Metro Plaza Espenza as it's a easy 10 minutes downhill walk. It's about 10 minutes walk to the Gran Via.
Genuine Expedia guest review
Other trip Jun 27, 2015
MonkeyPig
US
5.0 / 5Outstanding
"You felt welcome"
Front desk lady was exceptionally friendly & informative. She even gave tips of how to save money on Metro.
Genuine Hotels.com guest review
3 night family trip Jun 17, 2015
A Traveler
US
3.0 / 5Good
"Good location but run down rooms"
The rooms we are given is quite run down, nothing like the pictures. Good location, walking distance to metro and shopping streets. And friendly staff.
Genuine Hotels.com guest review
4 night family trip May 31, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place..."
Nice place!!! Good location!!!
Genuine Hotels.com guest review
5 night family trip Jun 6, 2015
Diego
US
5.0 / 5Outstanding
"Brilliant location, very nice room."
You get a beautiful apartment, nice kitchen, clean, well decorated, confortable bed and just steps from Plaza España. Mini markets and restaurants as you step out the hotel. Bus stop right infront of the entrance and metro (subway) at just 300mts from the place.
Genuine Expedia guest review
Other trip Jun 13, 2015
Esther
US
5.0 / 5Outstanding
Good location/room facilities, w/i private shuttle (made reservation through hotel staff) to Marid Airport.
Genuine Expedia guest review
Other trip May 27, 2015
Ray
US
4.0 / 5Excellent
"Great Location.Clean, Pleasant Stay"
Great location right by the Royal Palace, Walking distance to Plaza Mayor, friendly staff at front desk, espresso machine in room, with washer& dryer. Clean room. Room service only when requested with a charge, since it is apartment style hotel. Only complain, wish front desk was 24 hours. It was challenging to open the main building door below after hours, wish it also had numeric entrance like the gate. Also weak internet access, only worked well from the receptionist area. Other than that no complains, will stay there again.
Genuine Expedia guest review
Other trip May 23, 2015
Patricia
US
4.0 / 5Excellent
"Nice Apartment Hotel with Excellent Location"
We had a very good experience with Woo Travelling Homtels. It had an excellent location and the unit itself was quite spacious, with comfortable beds, and a good kitchen. It was in walking distance to the office of Julia Travel, Expedia's recommended tour operator, and the Royal Palace. There were also convenience stores and good tapas bars right next to the hotel.
Genuine Expedia guest review
Other trip May 13, 2015
Roberto
US
5.0 / 5Outstanding
"Great vacation"
Loved it. Excellent location and the staff was extremely helpful especially Maria. Will stay there again if we ever visit Madrid again.
Genuine Hotels.com guest review
1 night family trip Mar 27, 2015
Rosana
US
5.0 / 5Outstanding
Location is great. Very comfortable. Staff was excellent especially Maria who helped us with information regarding the city. coming from Principe Pio Metro is uphill about four blocks
Genuine Expedia guest review
Other trip Mar 28, 2015
Rosana
US
5.0 / 5Outstanding
"Nice concept"
The " homtel " concept was perfect to us, very comfortable to have out department but with the help you get at a hotel
Genuine Expedia guest review
Other trip Mar 4, 2015
A Traveler
US
4.0 / 5Excellent
"Great place with a great price"
I stayed here with my elderly parents, and my daughter. My parents slept on the bed, while my daughter and I slept on the sofa bed. I have to say that it was the most comfortable sofa bed ever. Loved the extra long bath tub too. After walking all day in Madrid, my feet were sore. Was nice to be able to lay all the way back in the tub. Hotel staff was super friendly,and helpful. They are not there 24 hours tho. Was nearby the main area for a great price. Would stay here again for sure.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
melissa
US
5.0 / 5Outstanding
"Excellent property in very good location."
On arriving the neighbors don't look so great but the location is very good and easy walk to central squares and other attractions. Reception, public areas and the room were perfectly clean and attractive. Very comfortable bed and good room amenities. Would stay again and recommend to our friends.
Genuine Expedia guest review
Other trip Jan 29, 2015
terry
US
4.0 / 5Excellent
"Good hotel close to doner kabab restaurant"
The front desk staffs are very helpfull. Doner Kebab halal food is just next to the hotel. The Wifi is strong
Genuine Expedia guest review
Other trip Dec 26, 2014
Mukhtar
US
5.0 / 5Outstanding
"great place to stay and visit old madrid"
a great deal and an incredible location! the staff was helpful and the location was perfect. the view from our terrace was spectacular.
Genuine Hotels.com guest review
9 night family trip Nov 22, 2014
james m
US
4.0 / 5Excellent
"Decent accommodation in Madrid center"
Pleasant one except apartment 408C where we stayed, there was loud music till late in the night from the adjacent apartment building. We cooked all our meals thus saving the restaurant money to have more fun places to go. Did not like being charged for the coffee after we used the four packets they had in the apartment when we checked in.
Genuine Expedia guest review
Other trip Nov 30, 2014
Joe
US
3.0 / 5Good
"Eh... Questioned cleanliness"
The apartment was older and rhe walls were very dirty. I really questioned the cleanliness of the space. The walls see alsp quite thin so hearing our neighbors all hours pf the night will happen. The staff is bot onsite 24 hours per day and checking out before they arrive will prove impossible. I was left no choice but to leave with property keys. The location however is pretty good.
Genuine Hotels.com guest review
2 night business trip Nov 5, 2014
Kyle
US
5.0 / 5Outstanding
"Madrid trip"
I would definitely stay here again. Accessible location near Plaza de Espana metro. Very accomodating staff. Luis and Anna especially were very friendly and helpful.
Genuine Hotels.com guest review
5 night trip with friends Oct 27, 2014
Christin
US
3.0 / 5Good
"Good Location but need some improvements"
We had many problems with the apartment. Terrible smell of cigarettes and sewage. We also had water leaking all over the kitchen.Despite all attention, this caused us quite uncomfortable.
Genuine Expedia guest review
Other trip Nov 4, 2014
Family M&S
US
3.0 / 5Good
"Near the palace"
Room smelled of stale water or paint. Not far walking to metro. Right across the street from palace. Room was comfortable for 2 but not three. Maybe for a child on the sofa.
Genuine Expedia guest review
Other trip Oct 30, 2014
doug
US
5.0 / 5Outstanding
"great apartment!"
Our family needed an apartment in Madrid for 2 weeks this past summer. This one worked out great! They were very helpful at the front desk and it was a clean and equipped apartment. We felt safe and secure there, and it was a great location for getting around Madrid by subway or on foot (just south of the Plaza de Espana and just west of the Palacio). Only small drawbacks: sometimes the internet was iffy, and you really had to walk a ways to get to a real grocery. Smaller stock-up shops were closer, but didn't always carry everything you need.
Genuine Hotels.com guest review
13 night family trip Jul 8, 2014
Paul
US
4.0 / 5Excellent
"Nice hotel close to city centre"
Every thing were ok except the shuttle taxi to the airport, it didn't come at 3:30 in the morning but we lucky to find a taxi at that time
Genuine Expedia guest review
Other trip Oct 10, 2014
A Traveler
US
2.0 / 5Fair
"Not Enough"
Although the location was great the Homtel lacked many basic services such as making the bed everyday, no wake up call and there was no staff available 24 hours. The gates closed when staff was gone and you would have to open as if entering your own house.
Genuine Expedia guest review
Other trip Oct 5, 2014
Maria
US
4.0 / 5Excellent
"Madrid Stay"
Plaza de Oriente Hotel is very conveniently located within walking distance to old Madrid city center from Puerto del Sol and Plaza Mayor, especially next to the Palacio Real and the Cathedral Almudena. Room is quaint with the basic necessities including a kitchen for staying several nights in Madrid. The only issue we had is that reception available only from 10am to 2pm instead of early in the morning. We enjoyed our stay and the proximity of the must see sights and nearby restaurants, and would return to the hotel again.
Genuine Hotels.com guest review
2 night family trip Sep 13, 2014
DM
US
5.0 / 5Outstanding
"Bordering the Palace"
This hotel was located just where the add said it would be, bordering the palace grounds. We only had to walk 10 minutes to the Palace and the Hop on Hop Off stop. As it had a little kitchen we went to the corner store for groceries. The staff helped us figure out how to use the stove as it is totally different than in the US. Another staff member got shuttle for us for the airport. We met a lady who lived there who was very helpful. The young man ran off our boarding passes for us.
Genuine Expedia guest review
Other trip Oct 2, 2014
Cheryl
US
4.0 / 5Excellent
"Great location and convenience"
I loved the location of the hotel as it's only two blocks from the metro. I had views of the senate building and royal palace. Moreover, the kitchen/refrigerator with washer/dryer made for great convenience. I stocked up on snacks and beer at the Cortes de Ingles a few blocks away which saved me a bit of euros. The washer and dryer helped me depart Madrid to Sevilla with clean clothes. A great benefit!
Genuine Hotels.com guest review
4 night family trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel centrally located close to everything"
I recommend this for everyone families, groups, etc. it is centrally located and well communicated with the metro
Genuine Expedia guest review
Other trip Sep 2, 2014
Michael
US
5.0 / 5Outstanding
"Great for families"
Had a great stay. Everything was as stated except for the cribs. They are not complimentary. Otherwise, it was great and the staff was wonderful.
Genuine Hotels.com guest review
5 night family trip Aug 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
Walking distance from the Royal Palace, Gran Via. Pictures on the hotels.com site look much better than the actual room. After five days, you are offered a cleaning service (you may also hire cleaning service at your convenience), but they could do a more thorough job. Parking available at extra cost. Washing machine, dishwasher, kitchenette. Great alternative if you don't want to eat out for every meal. And again, fantastic location. Good price/ quality alternative.
Genuine Hotels.com guest review
5 night romance trip Jul 26, 2014
Ximena
US
4.0 / 5Excellent
"great value"
Overall, this apartment was a great value! The apartment had a couple of issues with the washing machine and blow dryer not working, but they promptly fixed these issues. The floor was a little dirty, but overall, the apartment was comfortable and fairly clean. The hot water did not last for more than 15 minutes and took a while to refill, so make sure to time your showers correctly. The staff was very helpful. The location was great as well, as it was only a 5 minute walk to the Plaza de Espana metro stop and there were countless restaurants and bars within a short walking distance. I definitely recommend.
Genuine Hotels.com guest review
8 night business trip Jul 4, 2014
Jeff
US
4.0 / 5Excellent
good
Genuine Hotels.com guest review
3 night business trip Jul 6, 2014
jimmy
US
4.0 / 5Excellent
"Great location right near the palace"
This is a good apartment comparable to a 3 star hotel and is located very close to the palace and the Sabatini gardens. It is not quite downtown but you can easily take the circular bus lines or the metro to get downtown near the Prado, etc. It is a located on a pretty busy street so there will be more traffic noise if you get a view looking out onto the palace. If you get an apartment on the other side with no real view, it will be far quieter. We ended up switching in between so got both. One of the rooms had a bit of a smell in the bathroom but overall the apartments and sheets were clean. There was wifi available though one of our devices had trouble staying connected. We did not spend much time in the apartment as we were wandering around so it served our purpose.
Genuine Expedia guest review
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"CLose to everything"
Really nice place and very good location. Staff was very helpful. Sofa bed was uncomfortable and we notified hotel staff.
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
M
US
5.0 / 5Outstanding
Loved the hotel, location, employees. Everyone was very accommodating, friendly and helpful. We will come again!
Genuine Hotels.com guest review
5 night trip Jun 19, 2014
Leah Carpenter
US
2.0 / 5Fair
It was ok, however as it is an old building it is too noisy, especially the water pipes and the doors.
Genuine Hotels.com guest review
2 night trip Jun 22, 2014
A Traveler
US
4.0 / 5Excellent
It is in a great location, next to the Royal Palace and Plaza de España. The appartment has everything a regular home has, including all the utensils to cook. The appartment was spacious, clean, and with a pretty interior design as seen in pictures. If I go to Madrid again, I would definitely repeat my visit to this hotel.
Genuine Expedia guest review
Other trip Jun 22, 2014
Ched
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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