"Great for families"
Had a great stay. Everything was as stated except for the cribs. They are not complimentary. Otherwise, it was great and the staff was wonderful.Genuine Hotels.com guest review
Walking distance from the Royal Palace, Gran Via. Pictures on the hotels.com site look much better than the actual room. After five days, you are offered a cleaning service (you may also hire cleaning service at your convenience), but they could do a more thorough job. Parking available at extra cost. Washing machine, dishwasher, kitchenette. Great […] alternative if you don't want to eat out for every meal. And again, fantastic location. Good price/ quality alternative. Read moreGenuine Hotels.com guest review
Overall, this apartment was a great value! The apartment had a couple of issues with the washing machine and blow dryer not working, but they promptly fixed these issues. The floor was a little dirty, but overall, the apartment was comfortable and fairly clean. The hot water did not last for more than 15 minutes and took a while to refill, so make sure […] to time your showers correctly. The staff was very helpful. The location was great as well, as it was only a 5 minute walk to the Plaza de Espana metro stop and there were countless restaurants and bars within a short walking distance. I definitely recommend. Read moreGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
"CLose to everything"
Really nice place and very good location. Staff was very helpful. Sofa bed was uncomfortable and we notified hotel staff.Genuine Hotels.com guest review
Loved the hotel, location, employees. Everyone was very accommodating, friendly and helpful. We will come again!Genuine Hotels.com guest review
It was ok, however as it is an old building it is too noisy, especially the water pipes and the doors.Genuine Hotels.com guest review
There is no sign out front. You have to go into the garage and then there is a lobby. Everyone was confused by it.. Easy walk to from Metro. Across from Palace garden, I loved going over to sit and read a bit. Very clean, modern IKEA style. Room has nice kitchen space with washer that we needed. Dryer works, but not to US standards. Lights over bed […] had 4 watt bulbs which were useless. But large comfortable room. Read moreGenuine Hotels.com guest review
This apartment (not a hotel) room was the perfect place to stay in Madrid. My room was a studio room, which was the perfect way to experience Madrid. The room was spacious, clean, and quiet. It had a fridge, washing machine, and dish washer. It gave my wife and I the option of eating out or dining in and relaxing. The hotel is close to all the attractions […] and a short walk to the subway. Also, hidden behind the neighborhood where this hotel is at, is a park that gives a perfect view of the palace and the entire city. Stay here! You won't regret it. Read moreGenuine Hotels.com guest review
"Clean, close to everything apartments"
We had a great experience, the 4 nights we stayed here. Close to royal palace, cafe's, convenience stores and metro station. The staff helped us with tours to toledo and taxi to the train station. The place was super clean, cosy and comfortable and honestly cheap for the facilities it offered. The only complaint would be, they have room service every […] 6 days not everyday. They do give fresh towels, trash bags, sheets etc everyday. Overall I will stay here again if I visit Madrid with my kids again. Read moreGenuine Expedia guest review
Room on a picture is nicer then a one we got. Location is perfect.Genuine Hotels.com guest review
We enjoyed the stay but there were problems with the registration process. We were directed to a room that was already occupied.Genuine Hotels.com guest review
"Great location, excellent value for the money."
A little loud but excellent stay, and a great walking distance to sights. Would definitely stay here again.Genuine Hotels.com guest review
"Close to the palace!"
This hotel was very nice and had a great location! I would recommend this hotel to my friends and would stay there again!Genuine Hotels.com guest review
"Nice hotel close to the action."
We had checked in as a family of four staying for three days in this hotel. The room is adequate for the price as well as the amenities except one thing. No housekeeping was done for the 3 days we stayed even the toilet rolls had got over and weren't replaced. The reception open only around 10 a I think so as a tourist when you start early to pack our […] day with visits there isn't any opportunity to give feedback to the reception ( For e.g. for replenishment of toilet rolls !!) Read moreGenuine Expedia guest review
Room was clean and convent to palace and metro. Not well marked outside. It needed some way to tell someone in the room they were on the street and wanted in. I would Stay there again.Genuine Hotels.com guest review
new appartments, at a great price, this is a no frills place, but surrounded by restaurants, and shops and walking distance from the center of madrid, very convenient, and very confortable,nice staff at the reception (the only staff in the property) I will definitelly be backGenuine Hotels.com guest review
"madrid is did"
The hotel was great and would definitely stay there again.Genuine Hotels.com guest review
"Very nice apartment"
Everything was fine, really nice. PROS: staff really friendly, apartment was really nice, view from our apartment to the Royal Palace was great. CONS: Smelly bathroom. It just smelled really bad. Location, not that good for everyday walk to the city.Genuine Expedia guest review
"Don't Judge a Street by its Cover"
When the taxi first pulled up to the apartment complex I was upset and concerned seeing this highly graffiti-ed area on a busy roadway. The taxi driver than tried to scam us on the fare (as first time visitors in Spain, this was not a good impression. The taxi was from the airport). After fighting with the driver over what his boss quoted as the price: […] 30 euro (the driver demanded 40 from us to pocket the extra 10). After refusing to pay- surprisingly- he gave up and took the 30 euro and left us at the front of a security iron gate to the apartment. This didn't help among the graffiti and weathered looking neighbor. I did not want to be walking this area at night. I did not feel safe at first inspection. From the internet it looked to be advertised on the same street as the Palace/Cathedral, and it is not. It is across the street, up a hill going under the underpass- bridge. However; the apartment and staff were excellent. After a couple of days of getting adjusted and taking in the city I felt safe and good about the area. People were nice- and at night there are people everywhere so it feels secure. I would come back. I also appreciated that it was in a quieter section of the city away from Gran Via and Plaza Mayor during the Madrid night craze of parties. Gran Via is within walking distance- we enjoyed the Opera area a lot- also very close. All in all- this is a great apartment and staff very accommodating. Would do it again. Read moreGenuine Expedia guest review
"Served us great"
We were in Madrid for just one night and arrived late, we just needed a place to sleep. Since we arrived after 11:00 PM we had to call to have them prepare the key for us. The self checkin process was very efficient, beside the fact I would expect them to prepare for self checkin automatically if the see we're arriving late. The bed was the most comfortable […] I tried at any hotel, and I have back problems. Read moreGenuine Expedia guest review
"Close to Royal Palace"
We rented two one bedroom apartments for six of us. The location is great, just a short walk from the Plaza de España metro. Gran Via has many restaurants and shops. The apartment is clean and morden and kitchen has everything you need to cook a meal. There is a washing machine in the unit which is great. We had a great time staying.Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS Dear guest, many thanks for your kind review. We are more than happy to read your nice words about us. Regarding your review, certainly, all apartments are fully equipped. We look forward to welcoming you soon. Regards!
"Very nice apartment"
Good location close to everything in Madrid, really nice apartment and great service.Genuine Hotels.com guest review
Great location! Overlooking the palace. 5 min walk to subway and the Gran Via. Really spacious and well equipped rooms.Genuine Hotels.com guest review
"Great Hotel, close to everything"
We had full amenities, kitchen, extra bed. House staff was great. Everything was very clean. If checking in after hours be AWARE that you must have email access somehow. Instructions where sent to us 2 hours prior to our arrival to the hotel. This information should have been made days in advance. Luckily we arrived as the last staff member was leaving […] and she was there over time. If parking, like most places in Europe, make sure you don't have a large vehicle as the underground parking is very,very tight! Read moreGenuine Hotels.com guest review
"Excellent place in the very heart of Madrid"
This is a dream place to stay if you visit Madrid with your family and want an independence of self catering. Highly recommended.Genuine Hotels.com guest review
"Good value and great location"
Overall we were very happy with the apartment, it's location, size specially the fact that it was very quiet the only complain is that the floors have not been cleaned for a while. We would certainly recommend it.Genuine Hotels.com guest review
It is at a great location (2 blocks from train/bus station) and at a great price. We got a studio which is like a mini suit. There is NO phone in the room but there is payphone 1 block from the hotel.Genuine Hotels.com guest review
Excellent location - when we eventually found it - so directions from the metro would have been helpful. Very comfortable, clean and modern fixtures.Genuine Expedia guest review
Excellent location - walking distance form the palace, plaza de espana and plaza mayor. Friendly staff. Wifi worked well. Apartment was well equipped and good - but not great.Genuine Expedia guest review
We had a fantastiic stay at plaza de oriente hometel Madrid. The studio apartment that we had was quiet, clean and spacious for two adults and our 11 yesrold. My inlaws had the alpartment next door and they were very plessed witth their apartment as well. The location was grest, just a 15 walk to the heart of Sol. The staff were very friendly and helpful. […] The only downside was that the Wi-Fi kept dropping out and we were without an Internet connection for a number of hours. I am of the opinion that nothing in this world is perfect but if the Wi-Fi was fixed this homtel would have come close. Read moreGenuine Hotels.com guest review
"nice clean apartment"
Really enjoyed staying here.very clean nicely decorated apartment. friendly staff. Short walk to the centre.Genuine Hotels.com guest review
The pictures and the hotel are not the same! I saw a great picture but quality of room did not match. Disappointed!Genuine Hotels.com guest review
basically, the room was so good. however, the attitude of the staff was terrible. 6 of people was living in a room but they could not provide enough water for shower. then i asked the staff to come up to have a look. he said we had to wait for 1 hour to wait the boiling water. then he left while i was trying to stop him. so it means we needed to wait […] for 5 hour if everyone wanted to take a shower. Read moreGenuine Hotels.com guest review
"Good location, no hot water"
The running of it was poor. We arrived and they gave us the key to the room which was already taken by other tenants (which were surprised when we walked in as they were relaxing in their room, as much as we were). We went and told front desk and they did not believe us so He even went up to check. Yes it was booked and not on the system.The room catered […] for up to three persons, however there was not even enough hot water for 2 people. We again spoke to front desk and they said that we need to put the switch 'on' and then takes up to 2 hours to heat. We were not warned about the apartment having a hot water tank that needs to warm up and they could not even tell us were this mysterious switch was. We eventually found the tank hidden behind a screwed plank of wood hidden in the bedroom cupboard. The switch was already on BUT it did not still heat up the hot water. Front desk did not seem to care. Free WiFi is also available however the wifi point was within less thn 10 yards of the room we still could not get on the WiFi. The ever so useful password was stuck to the back of the apartment door, which is very annoying after you have stood there for half an hour looking at the back of the door. It was almost clean and tidy but under the sink the pipes underneath had a least a couple of inches of dust on it. There was no kettle in the room, so we had to heat saucepans for a cup of tea, however there was a Tassimo maker. A small space for sofa bed practicality. Read moreGenuine Expedia guest review
"Nice hotel close to the city"
Would recommend this hotel as it's very close to the city and everything can be seen by foot.very impressed with the room facilities,oven,dishwasher,microwave,fridge and freezer.all modern and in working order,and most importantly very clean.The only thing I wouldn'tt recommend is the tour bus in the city,as it only covers a small area which can be […] reached on foot,so save yourself the money as it' isn't cheap. Read moreGenuine Expedia guest review
"Convenient location, clean"
Excellent location, next to Duomo, clean, comfortable bed, elevator to second floor. Breakfast is ok. Could be noisy from the street. Tea/coffee machine in the room would be an advantage.Genuine Hotels.com guest review
"CENTRAL AND SAFE"
THE HOTEL STAFF WERE VERY GOOD AND THE HOTEL APARTMENT IS CENTRALLY LOCATED AND AWAY FROM DOWNTOWN NOISE.Genuine Expedia guest review
"would Definitely use again, great value"
Very pleasant stay,great area ,parking a bit expensive,and wi fi not working.Genuine Hotels.com guest review
"close to plaza de espanyol"
The location is good and room is cozy. The only two deficit are the wifi quality is bad and the boiler seemed not work well result in lacking of hot water in the bathroom when taking a shower.Genuine Hotels.com guest review
"Nice hotel but the wifi doesn't work"
Recommended because is near to everything the hotel is fine but the wifi doesn't workGenuine Expedia guest review
"Good stuff and well located"
Basically the hotel is 10 minutes walking within the central Sol and Gran Via streets.It' very easy to get to and there's plenty of places to eat within walking distance and the Palace is opposite.Genuine Hotels.com guest review
"Great location, Service not that much"
This is a great hotel located in very central spot – 5 minutes walking from the Royal Palace, and 5 minutes walking from the main train station (Principe Pio). The suite was very convenient, nicely designed, and well equipped (Kitchenette, with dishwasher and laundry machine). They also have 2 elevators (yet small ones) so, usually we didn’t wait that […] much for it. However, the boiler was too small – we were 2 adults with 2 young children, and had to split the bath (my wife with the children at the evening, and me in the morning). In addition, since we booked for more than 6 days, we had a free cleaning day (usually it cost 30 euros), yet for more than 3 days they didn't come (they arrived only on our last day, and we stuck without clean towels and toilet papers. To sum up, yes this is value for money deal, especially for small families (just read your mail, if you intend to check in late, they lock the place at 10 PM). Read moreGenuine Hotels.com guest review
Good value for the price. Clean.Genuine Hotels.com guest review
IT was fantastic. Staff were very nice and the room was beautiful. The location was awesome. You can walk to a lot of nice places to eat or go shopping.Genuine Hotels.com guest review
Staffs are very kind, helpful. But no daily housekeeping( stay more than 6days, otherwise you get charged 30 euro for cleaning). Location was good, we could walk to prado museum, almost everywhere . There's bus stop right in front of apartment. Our apartment was clean, quiet and wifi worked fine.I could use in room washer and it was easy to use.Genuine Hotels.com guest review
"Very fun decor and a great view"
On first arrival, the place is not very welcoming. The outside of the building is a little harsh but the rooms are wonderfully decorated and spotlessly clean. I had a great view of the Royal Palace right outside my window. It is a little quirky but it was great for my purposes!Genuine Hotels.com guest review
Response by WooTravelling Plaza de Oriente HOMTELS Dear E Shannon, Thank you so much for your nice review. In reference to your words, we are in the total change in our external image, in fact, if you come back, you will perceive a noticeable difference. We encourage you to rediscover us! Best regards.
Great location, great price, friendly staff....would definitely recommend it!Genuine Expedia guest review
A día de hoy, prácticamente la televisión pasa a un segundo grado ya que los aparatos electrónicos con WiFi le a superado. Así pues, el wifi a sido escaso o ninguna cobertura en la habitación. Por lo general, todo correcto.Genuine Hotels.com guest review
Lokatie kigt niet ver van shoppingmall, verder is metro station misschien 10 minuten lopen.appertement is heel schoon en netjes alleen heb je scheeps bed 4stuks die is minder stabiel..keuken is super mooi met bestek en al, behalve viel de pannen tegen is hel klein als je met een grote gezin bentGenuine Hotels.com guest review
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