"Lovely resort, but total rip off!"
The resort itself was very lovely, but even after choosing the half board option we left with a hefty bill as drinks, lunch, etc were totally over priced considering that this is Portugal and wine and groceries are super cheap! You're already paying 5 star prices when you book the hotel, so I found it disappointing that the resort is also gouging it's […] guests on food and drink. Also it was annoying that the room didn't even have wine glasses or a wine opener and the opener they brought broke in the cork and we had to request another one. Seemed ridiculous that there were no wine glasses in the room, but there were champagne flutes. Likely a ploy to get you to drink the overpriced champagne in the mini bar. Also missing in our room was an ice bucket and an iron/ironing board. These were all minor annoyances. All in all we did have a relaxing weekend at a lovely resort, but we will not be returning. For context, we are Canadians who are living in Lisbon. Read moreGenuine Expedia guest review
"Impossible to get better!"
Not much to say, the only words that come to my mind is brilliant, perfect and epic... Only suggestion I have in mind is the food on the open deck bar, needs to be improved, however this hotel clearly sets a new standar for me.Genuine Hotels.com guest review
"Great hotel great amenities"
very fabulous apartments. Great space. Nothing is too difficult for the staffGenuine Expedia guest review
"Girls mini-break at Epic Sana"
Spent 3 days at the Epic Sana ealry May with my best friend on a mini-break. Hotel is fabulous, very modern & in a lovely beachside location. A bit out of the way from Olhos D'Agua where we socialise but we were happy to just stay aroudn the hotel in the day & then take a taxi down to the centre. We had a fabulous time & wouldn't hesitate to return. […] Loved it. Read moreGenuine Expedia guest review
Just looking for a quiet weekend break in superior surroundings. Had been here before and were pleased with the service, etc. Very disappointed this time around.Genuine Expedia guest review
Really excellent hotel - find it hard to fault. Perfect for a weeks sun away. Dont miss out whilst its relatively unknown.Genuine Expedia guest review
"Beautiful hotel shame about service"
The hotel is beautifully designed with excellent pool and beach facilities. Unfortunately more thought has gone into the look of the hotel rather than the service. Throughout my stay it was clear that there was no 5 star customer service standard. All the staff were very nice but the majority were not aware that they should be looking out for the customers […] needs. Read moreGenuine Expedia guest review
"A stunning new hotel"
A very stylish and state of the art hotel in a beautiful setting and amazing modern architecture. Can highly recommend. Loevely restaurant and also good selection of local restauarants and shops. Beautiful beach.Genuine Expedia guest review
"Super séjour sauf petit pb de ménage"
Très bel hotel, personnel au top, les chambres sont spacieuses et modernes bien équipées (fer et planche a repasser, machine a café, sèche cheveux,...). Seul bémol pas super insonorisée. Nous avons eu un petit souci au niveau du ménage pas super bien fait mais ça a tout de suite été réglé. Très bon petit déjeuner très variéGenuine Hotels.com guest review
"Um Hotel de Excelencia"
Foi excelente. Realmente o EPIC SANA é um hotel de referencia. Excelentes instalações, ótimo serviço, uma enorme simpatia e disponibilidade dos funcionários.Tem excelente localização ideal pra o romance, para o recuperar as forças e para ajudar a limpar a cabeça do stress diário. Os restaurantes são bastante bons e o serviço de pequenos almoços também […] sendo que a disposição dos alimentos é um regalo para a vista. Fique fã e irei voltar tão breve quanto possa Read moreGenuine Hotels.com guest review
Value for money satisfactory compared to other 5star hotels in the Algarve. Nevertheless, beautiful beach and the fact that the indoor pool is open 24hrs is an advantage.Genuine Hotels.com guest review
TopGenuine Hotels.com guest review
"Geweldig hotel voor de verwende gast!"
Geweldig hotel, voldeed geheel, of meer zelfs! aan onze verwachtingen. Jong en zeer bekwaam en behulpzaam personeel. Zowel achter de receptie ,als in de bediening tijdens het ontbijt, als de jongens van de valet parking etc. Niets is hun teveel en service stahoon be aan hun lijst. Het hotel is clean, trendy, heerlijke kamers met super badkamer en eigen […] nespresso machine mèt cups(scoort bij mij;-) maar ook de inrichting van alle openbare ruimtes is een lust voor het oog. Geen gezeur ook met extra betalen voor wifi/gym/tennis, maar alles all-in en het werkt ook allemaal. Heerlijke ligbedden/handdoeken bij het zwembad. Elke middag komen ze langs met fruitspiesje bij t zwembad, enfin, ik kan nog wel even doorgaan (en t ontbijtbuffet!!!) maar wil je even luieren en je in luxe wanen, een aanrader!!! Aan de overkant van het hotel zijn verschillende leuke restaurants en een supermarkt. Wij hebben een heerlijke week gehad:-) Read moreGenuine Expedia guest review
"Prachtige kamer en accommodatie"
Prachtig nieuw hotel met hele goeie service!! (onder andere valet parking). Zeer uitgebreid en lekker ontbijtbuffet met methode traditionelle. Diner is te duur vind ik als je het apart moet betalen en dit is wel verzorgd maar niet zijn geld waard. Aan de overkant van het hotel zijn echter tal van kleine restaurants waar je gezellig en lekker kan et […] en. Read moreGenuine Hotels.com guest review
"new modern a little sophisiticated"
09/30/14 janbezziemi Chelmno, Poland
this is a very new hotel. Ypu can smell it almost everywhere. absolutely perfect equiped bathrooms. Nice furnitured rooms. But for such price tee or cofie should be free of charge. very nice breakfast bufet with life music. interesting was a pool only for adults.
"Truly Amazing Hotel"
09/30/14 sarah c London, United Kingdom
My partner and I stayed here for 7 nights mid September. We had the most wonderful experience from start to finish. The staff, the rooms, the food & drink, the hotel, the facilities & location were all perfect! We had bed and breakfast - the breakfast is amazing! Everything you could want - they have! We had days out and the staff arranged taxi's for us at a cost of about 15euro to the Old Town. We had gorgeous days by the pool on the sunloungers in peace and quiet. Amazing holiday! Cannot wait to come back
09/27/14 Richard K Hornsea, England, United Kingdom
If you are looking for fantastic luxury this is the place. We stayed here for 7 nights on honeymoon, it was peaceful, the service was impeccable. The room (1 bedroom apartment / residence) was excellent. 103 square metres of space inside and out with a massive balcony. A separate kitchen with all required facilities for those quick lunches along with a nespresso machine for the morning coffee. A massive bed, 2 separate shower and bathrooms, free wifi and built in sound / entertainment system. Food wise the buffet restaurant was excellent and breakfast was a total delight, of an evening live music was regularly played in the bar and also the restaurant. The grounds of the hotel are massive, with 2 pools, quiet in September which suited us. A step walkway to the beach which was also fairly quiet. Outside of the hotel there is a complex of shops and a Fantastic Pizzeria, we walked to Vilamoura along the beach once but found a taxi easiest at 15 euro's. Taxi to Albufeira was also about 20 euro's On the whole I would recommend this hotel to everyone, the price is what I would expect to pay for this kind of service and facilities.
"Gorgeous & relaxing"
09/27/14 Jenny C Huddersfield, United Kingdom
I stayed at the Epic Sana for 8 nights in September. It's a gorgeous hotel, very modern and sleek with great extras such as the Bluetooth connectivity in the rooms for playing music from your devices and the a Nespresso coffee machine. The apartment room I stayed in was very well equipped for self catering, though I mainly ate out in one of the restaurants across the road. It was very quiet when I stayed which made the whole experience even more peaceful and relaxing. I mainly used the adult only pool area with the Deck Bar rather than the family pool up all we're very nice areas. It was perfectly located next to the beach. Didn't try the buffet hotel restaurant, but the a la carte restaurant was beautiful.
"Fab, fab, fab"
09/26/14 angel n London, United Kingdom
If you want a Romantic Holiday this is great place to stay. Friendly and pleasant staff in all of the hotel. Great variety for breakfast and vast dinner menu,although nice restaurants in Acoteias itself if you want a night off the complex. Getting here was easy as we used yellowfish taxi transfers they were spot on for punctuality and a first class service for a private transfer I would return to the hotel as it was gorgeous ,fabulous and new and would use yellowfish taxi again . The flight is only 2 hours so perfect for a short sunshine break .
09/24/14 Alex R
It's a part of private house, huge and freaking expensive house, with the owner living upstairs. If you are not going to invite guests and make party - it's definitely your choice - for that money you will not find anything close to it in terms of luxury. 20 minutes to the city center by foot, 7 - to the sea; nearest shop; nearest reastraunt. Double plus - 2.5m deep private pool and huge sun deck.
09/24/14 Claire E Cardiff, Wales, United Kingdom
Beautiful hotel, super chilled escape from it all holiday. Five star luxury all the way, we had champagne and chocolate covered strawberries on arrival when the staff found out it was recently our first wedding anniversary. We found everything to be exceptionally clean and well run. Amazing huge bed, fantastic massive shower and free standing bath. Proper fluffy towels/robes etc. The best quality bed linen, turn down service etc. Lovely breakfast each morning buffet style everything you can think of including a chocolate fountain and more champers! The location was fantastic for us, we loved walking to Olhos d'agua (a little fishing village) along the beach of an evening for a meal/drinks. Takes only 30 mins but be careful of the tide! (can walk inland if not passable). Apart from that there are a couple of really sweet restaurants/snack bars right near the hotel. We found it really difficult to see any of the rest of the area - we just didn't want to leave the hotel and beach! The sea view rooms are fantastic. Falesia beach where the hotel is situated is beautiful. Great surf here - very few people surfing though. If you like hustle and bustle, this place is not for you. If you want to chill in lovely luxury with options not too far away - do it! Lovely staff - all looking like they'd been hired by a model agency! nothing too much trouble. Great holiday.
"Best experience so far..."
09/20/14 niko_emma_belgium Boom, Belgium
Stayed at the Epic Sana for a 10 day period and it truly was amazing! Very nicely situated near the beach of Falesia, which is accessible via a stairway, the hotel is a low rise building well integrated into the surrounding landscape. The garden and pool areas (with separate adult pool) are well maintained as is the hotel building itself. Our spacious room was located on the third floor with a lovely view over the Atlantic Ocean. The floor below had a garden, yes a garden, on top of the roof, so we didn't have that typical 'hotel room feeling' where all ends abruptly at the balcony. We were a bit surprised though that the coffee pads of the Nespresso machine weren't complementary and had to be paid for at 1€ a cup. But maybe we should have just read the minibar price list :-) For my wife and I the morning and evening buffets had everything we could have wished for and also the open deck bar served quality food and drinks, including 4 or 5 different brands of gin ;-) The staff was very helpful, polite and after a couple of days we had the feeling that they were actually starting to know us which certainly made our stay even better! There weren't many things to see or do in the immediate surroundings, but we rented a bike and later on a car to further explore the Algarve. Both were directly booked at the hotel's front desk. To summarize, from welcome to departure and all in between, it was an overall epic experience!
"A Week to Chill"
09/20/14 Jonathan C London
This hotel is lovely. Our family stayed for a week of relaxation and it was brilliant. The hotel is modern and looks very new, the rooms are very spacious and well equipped. The bath is huge and the shower and toilet all form part of a wet bathroom. The shower head is massive meaning it feels if you are going for a shower in the rain, it took a moment to find a place in the cubical to take a breath! Balcony is spacious too, we had resort facing and they had sun later in the day. The spa is first class. We had couples massage which was brilliant. Our grown up children and partners had facials and manicures. Expensive but we felt worth the money. Pool areas are lovely with a quiet pool and a busy pool. Pool beds were very comfortable and towels were good large and replaced if asked. The restaurants are pricey and good quality, we had the buffet and the pool restaurant which were very nice. There is a little town square right outside the entrance which has lovely places to eat and is much more reasonable in price. It was good to have the combination of fine dining and pizza pasta, even a Chinese, which was not brilliant to be honest. Service was very accommodating throughout the resort, very personal knowing our family name and what we had chosen before. We would most definitely go again for a mid week break, it was the most relaxing holiday
09/16/14 gemma b
I had booked this hotel for my wife's 30th birthday, wish I hadn't, upon arrival we were booked into a twin room when we clearly had booked a double, rectified in the morning but not a good start, one night ruined. The hotel breakfast leaves a lot to be desired, cold waffles, hard pancakes, a million miles away from the 5 star hotels I have previously stayed in. I had booked the epic love massage for my wife's big day, we were rushed up to a private area, given a massage, left with no further information, after 5mins we were desperate for a drink of water, my wife passed out it was so hot, we left early as there was no further contact from anyone, I tried to speak to a manager and was passed to the hotel general manager, who offered my dinner in the buffet restaurant, my wife at this stage was upset, so didn't want to be let down again so we went out for dinner, upon our return to the room the hotel had left us a full bottle of champagne and a cheesecake with a candle, sadly this was at 11.30pm and we had eaten and drunk enough. They tried but a little too late, ended how it started, paid my huge bill and left
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