All hotels in Alcudia, Spain
1 room, 2 adults
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Calle Diana, 8AlcudiaMallorca07408Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.3 / 5Good

Score breakdown (from 10 reviews)

  • Value for money
    Best value for money
  • Beach
    Beautiful beach
  • Comfort
    Rather comfortable
  • Service
    Service is poor
  • Cleanliness
    Dirty
  • Pool
    Bad pool

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Complaint"
I am not rating the Diana Appt as when we arrived there they were full and we were not booked in. Luckily the owner had another hotel some 5 KM from Alcudia in Allcanda that we stayed at for the week.
Genuine Expedia guest review
Other trip Sep 4, 2014
Susan
GB
4.0 / 5Excellent
"Convenient for beach. Close to Lidl and Spar."
No one in reception when we arrived. Cleaning staff contacted manager and were able to get us the key to the appartment. Very rarely saw anyone in reception thereafter. Cleanliness of the property was very impressive. Nice pool.
Genuine Expedia guest review
Other trip May 18, 2014
A Traveler
GB

The following reviews were posted by hotel guests from other countries:

1.0 / 5Poor
"Aucanada Apartementos"
Da vi ankom hotellet klokka 21.10 den 2 september var det ingen tilstede så vi måtte ringe et telefon nummer som sto på døra i resepsjonen som også var stengt. Da Sebastian kom fortalte han oss at det ikke var noen leilighet ledig. Han tilbød oss en leilighet i apartementos Aucanada utenfor Alcudia Port i Alcanada. Dette var veldig frustrerende for oss, men vi hadde jo ikke noe valg så vi godtok tilbudet. Leiligheten der hadde fin utsikt, aircondition og mikroovn og, men var vel heller det man kan kalle ganske 'slitent'. Det lå jo ganske langt unna Alcudia hvis man skulle gå, men vi hadde heldigvis bil under hele oppholdet. Betjening og alle ansatte var hyggelige og hjelpsomme, men alle steder trengte en god rengjøring etter vår smak! Vi fikk gratis frokost under hele vårt opphold pga omstendighetene og det var vi takknemlige for. Vi hadde tross alt en fin ferie, men vil nok vurdere å bestille vår reise på andre måter i fremtiden. Mvh David Roy Abbott
Genuine Hotels.com guest review
23 night business trip Sep 2, 2014
David Roy Abbott
NO
2.0 / 5Fair
"Slitet, fd fint hotell"
Tyvärr lite väl låg standard. Slitna handdukar, trasig dusch, avlopp i kök som lät illa på nätterna när ngn annan använde ngn kran i ngt annat rum.
Genuine Hotels.com guest review
7 night trip Jul 15, 2014
Fredrik
SE
4.0 / 5Excellent
"Extremely well situated in peaceful surroundings"
This cosy little hotel couldn*t be better for couples or families. Big rooms and terraces and a nice private pool. The hotel is situated only 2 minutes walk from the beach.. Unfortunately you are on your own, as there is no receptionist if any problems arise.
Genuine Expedia guest review
Other trip Jul 14, 2014
Bjoern
DK
4.0 / 5Excellent
"Bra hotell men fick inte utlovad lägenhet"
Trots att Expedia bekräftat att vi skulle vistas på hotellet så fanns det ingen lägenhet till oss bokad. Vi fick minst 2 dagar mindre ostörd semester pga Expedias klanteri. Hade inte personalen varit så handlingskraftig så hade nog semestern blivit förstörd.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
SE
1.0 / 5Poor
"Blev inte insläppta på hotellet"
Hemsk upplevelse fick inga rum fast vi bokat o betalat via Expedia
Genuine Expedia guest review
Other trip Jul 3, 2014
Per
SE
4.0 / 5Excellent
"Ubicación perfecta para el Iron Man de Alcudia"
Muy buena relación calidad precio
Genuine Hotels.com guest review
2 night trip May 9, 2014
Miguel
ES
4.0 / 5Excellent
"Apartment mit gutem Preis-Leistungsverhältnis"
Ich kann nur für die Vorsaison (Anfang April) sprechen, in dieser Zeit ein gutes Preis-Leistungsverhältnis. Kein Luxuszimmer, aber das ist für diesen Preis auch nicht zu erwarten. Die Küchenzeile ist ein wenig in die Jahre gekommen, aber ok und funktional. Sehr freundliches Personal, sehr flexibel was das Ein- und Auschecken angeht, was insbesondere gut ist wenn man früh anreist und spät abreist. Strand ist nahe, alles m.E. Notwendige auch.
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
DE
4.0 / 5Excellent
Genuine Hotels.com guest review
13 night trip Aug 3, 2014
nourr
FR

TripAdvisor reviews for Apartamentos Diana

Overall rating:Based on 44 traveler reviews

Most recent traveler reviews:

Overall Rating
"Pretty poor to say the least"
01/02/16 Donal M Ireland
Stayed here in efforts to save money on a student budget and thinking 'how bad could it be?'. Turns out it was pretty terrible. The room smelled of damp, the door didn't lock properly and it just wasn't very clean. The hole place had a noticeably dated feel. The pool is the worst offender. It is surrounded by trees and bushes, which shed their leaves into the pool, and I don't think it was cleaned for the duration of the stay. Anyway, I would advise paying a bit more and staying somewhere else. It really did ruin the holiday.
Overall Rating
"Worst stay ever, place needs bulldozed down..."
09/29/15 Cathy Campbell
On arrival we went into a so called smelly reception area to get our keys to our apartment... A guy on reception gives us our keys, My husband, daughter and I made our way to the apartment to find that the door lock had been kicked in and hanging on ŷwith one screw plus the key keeping also just hanging on, a sour smell as soon as we entered apartment, kitchen door cupboards hanging off, no door on safe, no kettle, insufficient crockery, ice-maker in fridge frozen over and very dirty inside, light in bathroom holder stuffed with toilet paper and tiles falling off walls and floor.... My husband and I went back down to the guy on reception and asked for a new room and told him we didn't feel safe because of the busted front door lock and the poor state the apartment was in and he said that he had no more room and all the apartments were the same...this guys was quite rude and smirked at us... He did say he would get maintenance which will be a hour or so, we told him that it was not good enough to have yo wait....15mins later the guy in reception who also was maintenance came up with a screw driver and 3 screws and made an attempt to fix the busted lick but door didn't lock properly after that, the maid gave us a leaking kettle.... And offers a unclean pool with 2 broken deckchairs..... After that we decided for this not to ruin our week holiday in Alcudia, and decided not to eat or drink anything in the apartment.... We did phone our travel agency and they wanted to replace us outside Alcudia and we told them that we book for Alcudia and it was important for us to be here, we told them that we will only use the apartment to sleep in and they told us at anytime we could phone their 24hr emergency number and if find any other accommodation in the meantime let them know. To cut this story even shorter that same day we could not go out to the balcony because of a swaps nest, also outside front door a brushed pipe and water flowing down making tiled walkway very unsafe and to top it off next there was no hot water in any of the apartments. We phoned our travel agent again and they did place us in another hotel within Alcudia. This place gives travel agencies a bad reputation.
Overall Rating
"Worst Hotel I've ever stayed in"
09/23/15 rlj92
Me and my boyfriend stayed here one week in September 2015. First of all we arrived at midnight and there was nobody in the reception. We called the number on the door of the reception and the guy didn't even know there was somebody coming that night and was asking if we were in Diana 1 or 2 (we had know idea there were 1 & 2 so we couldn't tell him which one) well then we waited outside and finally he came. Just to give us the keys and leave again. We headed up to our room and it smelled horrible, there was mold on the walls in the bedroom and it was unbearable to breath in there. As it was past midnight we just decided to try to sleep there and to wait till the next day to ask to change the room. In the morning we went to the reception which should have opened at 12. Well nobody was there the whole day and when we tried to call the receptionist his phone was off. We had to call our travel agency and finally at night they got a hold of the receptionist who came to our room to tell us that tomorrow the cleaning lady would BLEACH the mold (as if it would help) then we required that we want to change the room and he reluctantly agreed that the following day the cleaner would leave us a key cause he supposedly didn't have a free room that night. ( which was not true as we could totally see that the hotel wasn't full). So we suffered another night in the mold room. The next day we spent on the beach and expected to find a key to the new room when we returned. Well surprise surprise no key was left there neither was the mold bleached.. So we were bound to stay in the mold room yet another night. The following day we called our travel agency again and demanded something to happen. Then finally we got the key to the new room. Some other problems as well: No hand soap, no dishwashing soap, the plates and glasses etc were filthy. Wifi didn't work in the rooms, fortunately it did by the pool. Other positive things: Location great and air conditioning worked. That's about it. I am not a hard person to please and I have been to hotels cheaper feg in Mexico that have been so much better. Would not recommend this to anyone. The last day we were there the hot water ran out and my guess is it will take time till they fix it. We never saw the receptionist again during our stay. He was never at the reception so don't expect to get any advice from there. We didn't even know were we had to leave the key when checking out so we just threw it to the reception through an open window.. The price should be half of what it is if compared to the quality.
Overall Rating
"awful holiday in June 15"
08/17/15 Tim W Fareham, United Kingdom
Totally disappointing and a mixture of all the poor reviews we've seen-no safe door on arrival, no electricity for 3 days, smelt damp on arrival. unmanned reception spoilt the holiday as very poor communication. Pool very dirty only cleaned once in 2 weeks. Poor cooking equipment-had to buy our own utensils. Wi-Fi very weak. . Bedding, fixtures sun beds all worn through. Only plus point is location to beach. One to avoid
Overall Rating
"terrible"
08/10/15 itlej St Helens, United Kingdom
why travel agents rent these apartments out is a joke--unmanned reception joke rooms filthy,cleaners r a joke,kitchen equipment joke--pool filthy joke,air con leaks,wifi joke electric kept going off. i know people say u get what u pay for but i thought these places were reviewed
Overall Rating
"Good basic apartments in a good Location, with small improvements could be very good"
07/29/15 Wob64 Durham, United Kingdom
We paid around £45 PER NIGHT in school holiday time, for an apartment sleeping 4 with a balcony and outstanding air con, for that you could reasonably expect a poor location, nope it was good or a over a noisy nightclub, nope it was very peaceful, so whats the catch? Well none really, it doesn't pretend to be anything other than good, honest holiday accommodation which meets your basic requirements. The beds were comfortable, the bathroom was up to scratch for showering, washing and toileting! It was very clean and the manager was very helpful. Now for the improvements which could make this place sooooo much better. 1. Multi lingual guide to using the safe and the bits n bobs in the apartment, instead of guessing and then ringing the manager who came after a couple of calls. 2. Get the cleaner to check all the lightbulbs work (4 were out in our case) and replace those that were broken. 3. Dont hand out torn towels, it looks cheap 4. Have the pool cleaned daily( the multitude of flowers which fall from the nearby bushes look pretty but make the pool look dirty) 5. Have a regular time when there will be a receptionist on duty every day for an hour or so, would help. We feel these would cost very little to put in place but would make a huge difference, otherwise go in the knowledge that you are getting a great deal by staying here.
Overall Rating
"Clean basic apartments in great location, few minor issues"
06/30/15 hayley r Norwich, United Kingdom
The apartments are clean, basic and in a great location. Lidl and a small supermarket are a stones throw away, as is the beach. Plenty of bars near by, or you can walk 10 minutes into the Port for plenty more. Exactly the type of thing we go for! If you have a room on first floor, the balcony is twice the size as the second floor! Beds and pillows were really comfy, best we've had for a budget apartment. Now for the few issues...the reception is totally unmanned, which we didn't know until we arrived. There is a number to call on the door (make sure your phone works!) and the guy will be there in 10 mins to let you in, then disappears...The same for checking out. We would've liked to have known this before arrival, just so we knew. Next the pool area...there are 24 apartments, there are 7 sunbeds none of good quality and most are broken. If the hotel could manage to splash the cash on buying some so their guests could enjoy the lovely pool properly it would be much appreciated! Also it seems that locals (children by themselves, anyone!) turn up randomly to use the pool. So if you want a guest only experience with something to lay on the place isn't for you! Regardless of the pool and reception, we had a great holiday. Alcudia is a lovely area with plenty going on, and if you have kids it's even better. Some small changes would improve Diana apartments greatly!
Overall Rating
"Visted in april"
06/07/15 katy3510
Didnt like apartment electrics off for three days due to works as u arrive nobody on reception misleading facilities on websites stank too i got moved to club bellevue which now ive stayed twice at and love it avoid diana its not fit for purpose at all i paid for air con which didnt the pool at side of diana is so small
Overall Rating
"Average 3+"
01/19/15 Liverpool, United Kingdom
Stayed in these apartments during the October 2014 school half term. Apartments were relatively clean and in a decent area, although a bit run down, good value for money. Not somewhere I'd book for the main summer holiday though as these apartments are right opposite a very noisy nightclub. The pool area could do with a bit of a sprucing up, lots of leaves in the water, worn beds, parasols etc, perhaps this will be addressed for the new season. If you're on a budget these apartments will fit the bill perfectly adequately, and I'd stay here again myself no problem.
Overall Rating
"You get what you pay for"
09/24/14 Grace T Nottingham, United Kingdom
We stayed at the Diana apartments for 10 nights. We were after some well located apartments for a holiday consisting of a mixture of cycling and relaxing. Some of the comments on here are fair, but generally the place was exactly as described and cleaned every 2 days. We arrived at 1am and phoned the number on the door of the generally unmanned reception, and he was there within 10 minutes of us arriving. The sun loungers do need replacing, but it hardly ruined my holiday - some were broken / had holes in, so throw a towel over it. Pillows were as flat as pancakes, and the towels were a bit threadbare. If you want 5* service, you gotta pay for it people! The kitchen was perfectly adequate for making snacks and light meals. The bathroom was clean and the shower powerful. The beach is a 5 minute walk away, there is a Spa (well stocked) and a Lidl close by. We'd recommend Hiper Car Hire for super cheap car rental (it was a 20 min walk from the apartment though). Also for food try Jardin Bistro and Dannys Tapas (in the same building, both amazing) and the 9 euro lunch at the Alcudia Restaurant near Lidl (3 course lunch, a bottle of wine, water and lemonade) couldn't be beaten and was delicious. Bike hire from Pro Cycle Hire in Porta Pollensa was good, although road bikes can be hired from loads of places in Porta Alcudia too (but couldn't be found on Google before going). Generally, the apartments could do with a bit of TLC, but we were pleased we went and enjoyed our time there.
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