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1 room, 2 adults
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Cuesta de Santo Domingo 16MadridMadrid28013Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 448 reviews)

  • Wellness Area
    Great wellness & sports facilities
  • Value for money
    Best value for money
  • Vibe
    Awesome vibe
  • WiFi
    Good internet service
  • Bar and Beverages
    Standard bar
  • Comfort
    Uncomfortable
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4.0 / 5Excellent
"New and cozy in central location"
This was a nice, obviously newer hotel in a central location. The room itself was very small with a window only to a concrete wall but it was cozy, clean and more than adequate. Wifi worked well and we were able to walk to all of the attractions relatively easily. If taking metro to or from the airport, you do have to transfer. Other than that, we never even used the metro because we were able to walk everywhere. The neighborhood was very nice and safe with lots of options for shopping and food.
Genuine Hotels.com guest review
2 night romance trip Mar 30, 2016
Mark
US
4.0 / 5Excellent
"Request a room in the back"
I would have rated it higher- but the first night I was close to the front and was disturbed a lot & woke up multiple times. The next day I requested a rear room and it was quiet- ask for a rear room.
Genuine Hotels.com guest review
3 night trip Nov 3, 2015
caryn
US
5.0 / 5Outstanding
"Excellent"
great stay
Genuine Hotels.com guest review
4 night romance trip Sep 5, 2015
A Traveler
US
3.0 / 5Good
"Good location. But not so great rooms"
I asked for a double bed room they gave me a room with 3 single beds that were not comfortable at all. I didn't like the breakfast. It's not a buffet and the selection is so limited. I have just been in much better hotels for this rate
Genuine Expedia guest review
Other trip Sep 26, 2015
dayan
US
4.0 / 5Excellent
"Amazing staff and great location!"
The staff here was so amazing, they were helpful and very accommodating. I arrived very early because of my flight in and they made it so I could check in early. They have plenty to do that they offer through the hotel. The bathroom could have been a bit cleaner and the beds were rather stiff but for a place to clean up and sleep it was perfect. May different sites to be seen within walking distance. I would highly recommend this hotel!
Genuine Hotels.com guest review
1 night trip with friends Aug 1, 2015
Amanda
US
4.0 / 5Excellent
Great value for such a central location. Complimentary pepsi and bottled water. Desktop in every room. Nice shower. Good wifi. Friendly staff. My only issue was the noise. Every time someone climbed the steps or opened the door of a nearby room, we could hear it. If you aren't noise sensitive like I am, it won't be a problem.
Genuine Hotels.com guest review
3 night romance trip Jul 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Very good"
Wonderful very clean
Genuine Hotels.com guest review
1 night business trip Jul 24, 2015
Irene
US
4.0 / 5Excellent
"Very good!"
I am glad I booked this hotel. Centrally located, professional staff, clean, colorful/upbeat decoration, fairly priced breakfast, daily complimentary water and Coke in the mini bar, in sum, lots of reasons to like it. My room was bright and faced the street (thick curtains ensured no unwanted sunshine, though) very quiet, a little on the small side but fine for one person. Totally recommended!
Genuine Hotels.com guest review
6 night trip Jun 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay!"
This hotel was great!!! It had all of the amenities, the hotel staff was helpful, and we enjoyed the free walking tour and drink!!! Would definitely stay again if we come back to Spain!
Genuine Hotels.com guest review
2 night romance trip Jun 9, 2015
A Traveler
US
3.0 / 5Good
"Great location but that's it."
My friend and I stayed at this hotel for 2 nights and both nights we didn't get sleep because of other guests screaming at the hallway late at night and early in the morning. Oh and they also knocked in our door at 8 AM when we went to sleep at 6 AM. No blackout curtain!!! Great location though. It's close to everything.
Genuine Hotels.com guest review
2 night trip with friends Jun 3, 2015
Michelle
US
3.0 / 5Good
"Location was great!"
The hotel was nice, however, our room was beyond small. There was no room to turn around and the bathroom was just about a foot away from the bed.
Genuine Expedia guest review
Other trip May 23, 2015
sherronna
US
4.0 / 5Excellent
"Excellent location"
Clean and the location is just in the middle of everything you want to do in Madrid
Genuine Expedia guest review
Other trip Apr 16, 2015
j
US
5.0 / 5Outstanding
"Madrid trip"
The staffs and city tour guy are very nice and informative. The location is convenient.
Genuine Hotels.com guest review
2 night family trip Apr 9, 2015
A Traveler
US
3.0 / 5Good
"Nice good locetion"
Nice, small rooms, very helpful stuff in the front desk.good location close most attraction.
Genuine Hotels.com guest review
4 night family trip Mar 6, 2015
yael
US
4.0 / 5Excellent
"A lovely little gem of a hotel!"
Don't let the price fool you - this one is not a hostel!! A delightful hotel witha twist!! Rooms aren't numbered - they are named after countries!! While admittedly smaller than many hotel rooms, the JC packs a lot of fun and charm into the experience! Free mini bar, an amazing shower (water from all directions!) and a great location not far from the Puerto del Sol, the JC is a nice little gem! I almost want to give a bad review so it doesn't become "discovered"! I will definitely stay again!
Genuine Hotels.com guest review
1 night trip Feb 19, 2015
Christopher
US
4.0 / 5Excellent
"Nice and comfortable hotel with a great location!"
We enjoyed this hotel. The front desk staff was more than friendly and new English well. It also has a great location for kids with the playground right in front of it. The location within the city is great as well. We walked everywhere, as it is close to all the major sights and even the Dia store was helpful to have close by. Our bathroom in the Estonia room had a little bit of a funky smell, but for the price, we didn't mind it too much. The heat in the room was comfortable, the water temperature was great, the beds were comfortable and the fridge and safe were great to have.
Genuine Hotels.com guest review
2 night family trip Jan 4, 2015
David
US
4.0 / 5Excellent
"Bathrooms not clean. Rooms Small. Modern décor."
Nice hotel in good location. Rooms are small but modern. Bathrooms are very small with not even a shelf to put extra items -- the counter for the sink is the basically three inches more in diameter than the sink itself. Lack of counter/shelf space means that you must place your items on the floor or on top of the toilet. The floor of the bathroom was dirty, especially in the corners behind the door and toilet, under the sink, etc. Restaurant next door is reasonably priced and served good food. The restaurant's Paella was better than some of the more expensive restaurants and is served in an authentic paella pan (one is more than enough to two hungry adults).
Genuine Expedia guest review
Other trip Jan 5, 2015
Scott
US
4.0 / 5Excellent
"Bathrooms not clean. Rooms Small. Modern décor."
Nice hotel in good location. Rooms are small but modern. Bathrooms are very small with not even a shelf to put extra items -- the counter for the sink is the basically three inches more in diameter than the sink itself. Lack of counter/shelf space means that you must place your items on the floor or on top of the toilet. The floor of the bathroom was dirty, especially in the corners behind the door and toilet, under the sink, etc. Restaurant next door is reasonably priced and served good food. The restaurant's Paella was better than some of the more expensive restaurants and is served in an authentic paella pan (one is more than enough to two hungry adults).
Genuine Expedia guest review
Other trip Jan 5, 2015
US
3.0 / 5Good
"really nice hotel clase to the callao square!!"
The hotel was really nice but please don't eat at the restaurant cus the staff is really rude and impolite! And the food is not good!! But the other things are good!!
Genuine Expedia guest review
Other trip Dec 25, 2014
stefania
US
4.0 / 5Excellent
"Simple no-frills hotel in stellar location"
Stayed here 1 night. The rooms are tiny, but functional. The location is incredible for tourists.
Genuine Hotels.com guest review
1 night family trip Dec 2, 2014
Tony
US
4.0 / 5Excellent
"nice affordable hotel at good location"
nice affordable hotel at good location. Near to metro station and downtown and palace so overall good location. bathroom was small but manageable.
Genuine Hotels.com guest review
1 night trip Oct 16, 2014
Nancy
US
4.0 / 5Excellent
"Clean & Easy"
This was a quick stay the night before we left Madrid, but the hotel was perfect for that. It's a basic hotel, but fun and the staff is friendly. The location is good. The wifi worked good. Comfortable enough for the one night. Might be a little small for a long stay, but again perfect for what we needed.
Genuine Hotels.com guest review
1 night romance trip Oct 1, 2014
Laura
US
5.0 / 5Outstanding
"Great Bargin, good location"
We stayed in the JC Room Santo Domingo on our last night in Spain. It was the first hotel during our 4 weeks where I had good wifi with my smart phone. We stayed in the Portugal room. It was a good bargain. It was only $7/night more than the hostel that we had stayed in during our first 2 nights in Madrid. That hostel had no AC and no wifi from our room. The location was good, just a short walk to the Puerto del Sol, Plaza de España, Palacio Real de Madrid, etc. Daria and Ralu were very helpful.
Genuine Hotels.com guest review
1 night trip Sep 3, 2014
A Traveler
US
4.0 / 5Excellent
My room was tiny. Bathroom was tiny but the location was great. I was right at the city center near the plaza del sol. It was nice and quiet too, I really appreciate sleeping in a nice quiet room.
Genuine Hotels.com guest review
5 night business trip Sep 11, 2014
Lola
US
4.0 / 5Excellent
"Interesting Fun Decor"
We stayed in the Finland room, but this hotel honored many countries. We loved the decor and the staff was very friendly and helpful. It is also a great location to the Palace and shopping. We did have a problem with the air conditioning, but the staff moved us to an even nicer room. We will definitely stay there again.
Genuine Expedia guest review
Other trip Jul 21, 2014
Wendy
US
2.0 / 5Fair
"Smoke and Mirrors"
This hotel does a great job of fooling you with bright colors and shiny things. Wi-fi signal was extremely low in our room. The front desk rep had the audacity of telling me that their wifi did not work on Apple products! The air conditioning in our room did not cool, the shower head did not function, and the shower leaked. We only spent an hour or so in the room before heading out and came back late in the evening and were too tired to ask for a new room. I would stay away from this place.
Genuine Hotels.com guest review
1 night trip Jul 9, 2014
Freddy
US
5.0 / 5Outstanding
"Awesome Stay"
This room was perfect, clean, and had everything we could want including a tv and computer with internet. The bathroom was a great size and was again in great condition. Service was amazing and very easy to communicate with. Would definitely recommend.
Genuine Hotels.com guest review
2 night trip Jul 1, 2014
Matt H
US
4.0 / 5Excellent
"A desktop computer in the room!"
Pros-close to city center, car rental enterprise 5-7min walk(Plaza de Espana), a computer desktop in the room, metro-a stone throws away, restaurants nearby, close to plaza mayor, free wifi, Broadway-Disney's Lion King (El Rey Leon), Royal Palace walking distance Con-small room (expected in big cities like Madrid)
Genuine Hotels.com guest review
4 night business trip Jun 17, 2014
y2kbugme4u
US
4.0 / 5Excellent
"Stayed at a different hotel!"
I guess this isn't really an accurate review of this hotel but when I showed up, they said that there had been a problem with the water in my room and it was uninhabitable. They made arrangements for us to stay at a nearby hotel. Also, unknown to me was that booking at this hotel also included a walking tour. Cool.
Genuine Hotels.com guest review
1 night trip with friends May 29, 2014
A Traveler
US
3.0 / 5Good
"Small but nice, given its price"
Had a good experience. The hotel is well located, clean, not expensive. My room was rather small. Pillows too soft.
Genuine Expedia guest review
Other trip Jun 4, 2014
Alex
US
4.0 / 5Excellent
"Excellent hotel"
We arrived before checkin time, nevertheless they readied a room for us. Personnel was friendly and had a friendly actitudes. This location was opened only a few months ago, therefore everything is practically new. Small dirige was supplies with free bottle water and cans of soda. Room had a desktop and a desktop PC. Located a couple of blocks from la Gran Vía and Metro stations. Excellent hotel!
Genuine Hotels.com guest review
4 night family trip May 17, 2014
José Pacheco
US
4.0 / 5Excellent
Too much noise at night!
Genuine Venere guest review
Other trip May 13, 2014
A Traveler
US
4.0 / 5Excellent
"Location location location."
Location great. Staff helpful. Breakfast included.
Genuine Expedia guest review
Other trip May 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel comfortable area"
Great location, staff was great, the Rooms are so unique and cute! Great bang for your buck!
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
3.0 / 5Good
Excellent position and staff kindness. Poor and late breakfast. Rooms need a better acoustic isolation.
Genuine Venere guest review
Other trip Mar 19, 2014
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Santo Domingo is superb!"
Alas it was only an overnight, however, thoroughly enjoyed my stay at JC rooms Santo Domingo! The reception staff were charming and helpful, plus loved my quirky room, with a big comfortable bed, and free mini bar was a nice touch, quenching that thirst after a day's sightseeing:) Excellent find so close to everything in this beautiful city!!
Genuine Hotels.com guest review
1 night trip Nov 1, 2015
Bryan
GB
4.0 / 5Excellent
Staff really hep full good choice
Genuine Hotels.com guest review
3 night family trip Nov 12, 2015
Darsha
GB
4.0 / 5Excellent
"Location"
The location is very good.
Genuine Hotels.com guest review
5 night romance trip Nov 1, 2015
Kian Tak
SG
4.0 / 5Excellent
"Nice hotel, great location"
The location of the hotel is great. Rooms are nice. We had a room overlooking a park area/playground which was nice. Rooms aren't huge but are comfortable. WiFi is terrible! Hotel staff are very nice and helpful.
Genuine Hotels.com guest review
2 night romance trip Sep 13, 2015
Shannen
AU
5.0 / 5Outstanding
Excellent hotel in central location.
Genuine Hotels.com guest review
2 night trip with friends Jun 22, 2015
Michael
IE
5.0 / 5Outstanding
"Great little hotel"
Great little hotel - in a quiet lane handy for restaurants and cafes. Well placed for Plaza Mayor, Gran Via and Puerta del Sol. Staff very friendly and very helpful with city guides. Free water and soft drinks in the room - much appreciated.
Genuine Hotels.com guest review
4 night romance trip Jul 15, 2015
Ellen
GB
5.0 / 5Outstanding
"great hotel"
Amazing location with helpful staff. Fairly basic hotel but everything worked and the room was clean so can't complain. Good value
Genuine Hotels.com guest review
4 night romance trip Jun 19, 2015
Edward
GB
4.0 / 5Excellent
"Great location and friendly staff"
Nice hotel in great location. Basic but clean and had everything we needed.
Genuine Expedia guest review
Other trip Jun 23, 2015
A Traveler
GB
4.0 / 5Excellent
"Great location and not a bad hotel at all"
Great stay overall, location is excellent and close to the metro stations. Staff very friendly and attentive. One issue is the air con which is very poor at best. Overall for the price it's one of the better hotels in Madrid
Genuine Hotels.com guest review
3 night romance trip May 26, 2015
Ross
GB
5.0 / 5Outstanding
"Great location. Modern, clean and lots included."
Modern, clean, safe, well located and includes so much! Loved this hotel. Staff were helpful. On a side street near everything. We walked most places as took the metro otherwise. A little hike from train station, ended up taking metro part way. Breakfast and dinner was in little restaurant attached. Fridge in room had 2 cokes & 2 water bottles for us free every day. Wifi worked great. would definitely use again and look up this Chain in other areas. Very noisy though. We luckily had the Switzerland room at the end of the hall which was decent.
Genuine Hotels.com guest review
3 night family trip May 19, 2015
Elyse
CA
5.0 / 5Outstanding
"Cute Hotel, Great Location"
We had an awesome stay here. Our room was very comfortable and clean. Complementary water and pepsi. The country themes were a nice touch. The hotel is in a perfect location with most of the biggest attractions within walking distance and close to the metro. Breakfast is very basic (yoghurt, toast/croissant, OJ, Coffee) but for the price you can not get anything better! Would highly recommend staying in this hotel!
Genuine Hotels.com guest review
2 night romance trip May 14, 2015
Addie
CA
3.0 / 5Good
"it's just ok..."
Hotel is friendly and check in easy. Rooms are small which is fine. My biggest fault with this hotel was the bathroom, very small and not so clean and the towels were terrible. Full of other peoples hairs and shabby. We also had to ask daily for toilet paper. When the room was cleaned they kept replacing the empty rolls with almost empty rolls...The location was great, central and in a quiet location. I probably would not stay here again, for the price range I have stayed better.
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
A Traveler
IE
5.0 / 5Outstanding
"Great hotel."
Great location. Great staff. Great room. Great bar around the corner (Beer Station).
Genuine Hotels.com guest review
3 night trip Nov 3, 2014
John
IE
5.0 / 5Outstanding
"Excellent location with great extra's"
This hotel is really close to the centre of Madrid which is best discovered on foot. The hotel offers a free walking tour which was very informative. The rooms are small but really only a stopping off point. They were kept spotless during our stay. The hotel is best reached from the airport by Santo Domingo station. Leave by the exit the train leaves nearest to. The hotel is just across the square. The only gripe we have was that Expedia advertised it with breakfast. This is not the case and we had breakfast at the near by Opera cafe on the corner. But we loved Madrid and even my non soccer loving wife and daughter loved the tour at the Bernabeau .
Genuine Expedia guest review
Other trip Nov 3, 2014
Pat
GB
5.0 / 5Outstanding
"A Spanish Gem!"
The location of this hotel is excellent - very close to Grand Via and Madrid's other places of interest. The staff were extremely professional and helpful at all times. The hotel is beautifully decorated. The trendy room (each room in the hotel represents a different country) was very comfortable and clean. It had terrific views of the neighbouring areas. Breakfast in the hotel's restaurant was satisfactory although more options would have been appreciated. Wi-Fi only worked at certain times of the day. But...I would happily stay here again when in Madrid.
Genuine Hotels.com guest review
6 night trip Oct 25, 2014
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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