"Very nice place"
Very nice stay, very friendly staff. My only complaint is that many of the activities in the game/activity room were in poor shape and desperately needing maintenance. Other than that, no complaints.Genuine Expedia guest review
"Wonderful & a perfect getaway!!"
We came for two nights and had such an amazing time that we stayed an extra day! The cabin was wonderful, quiet, very clean (albeit dated) and completely our own. We brought our four little boys and the large entry was perfect for all the snow gear and boots. The living space was so much larger than most hotel suits and the full kitchen made cooking […] and dishes so manageable for me (the mom). We went sledding right on a hill beside our cabin, had hot chocolate in the gazebo by the hill, enjoyed the pool and all the time we were able to spend together around the fireplace. We will most definitely be coming back. There was no stress about our boys making noise or playing, and all 6 of us were very sad to leave. Most certainly will be recommending this Place to our friends and family. Read moreGenuine Expedia guest review
"Older resort in fabulous location with huge rooms and great service!"
08/26/14 CalgaryGreg2014 Calgary, Canada
We were headed to a Banff wedding and thought we'd spend the week. Spent the first night at Hidden Valley in Banff, which was nice, but super expensive and very cramped. Arrived here and despite older furnishings and ongoing renovations, it's a hidden gem! We had an enormous cabin all to ourselves. Parking right outside our door, a huge boot room for our mountain bikes, our own private deck facing the majestic Rocky Mountains, and a spacious kitchen. We felt like we were borrowing a friend's mountain chalet. This resort ea hammered by last year's flood, and they're still repairing some roads and upgrading while they're at it, but overall, we were delighted. The rooms are older, but honestly, we found the furnishings old when staying at the Banff Springs a few years ago. There are newer places, but a private spacious cabin in the Rockies? No way. It was awesome. We'll be back, for sure.
"Breath-taking views from large west facing decks"
08/18/14 barrack2 Oyen, Alberta
We stayed here with our extended family from August 8/14 to August 15/14. We had 4 chalets in total and had asked to be placed close together for convenience sake as the four families ate supper together every evening. The accomodations were very satisfactory and clean. The chalets are showing signs of age and wear but management is working at replacing some of the items. The views are fantastic and you are literally just steps from hiking trails into the woods and along mountain streams. For a relaxing time on the side of the mountain, this place is great. We will be back next year for sure!!
08/04/14 Diane D Sheffield, United Kingdom
We stayed July 20th & 21st. We thoroughly enjoyed it. The accomodation was very clean and the staff very helpful. There were me my husband and our 17 year old daughter. We had only been there 10mins when we saw a grizzly bear, within a few hours we had seen Deer and Elk. It was fabulous just sat watching the wildlife. We hopefully will return.
"Better days have long past."
06/27/14 Paul B Elkton, MD
This is a time share resort that has fallen into bankruptcy twice since 1989 and appears that it may be there again. Our unit has no functioning screen on the walkout deck therefore, we can't open the door and let fresh mountain air in because the bugs (mostly mosquitoes) are numerous. There is a thermostat on the wall but there have been on A/C units installed because, I'm told by the desk clerk, there is no money to do so. The afternoons have been in the 80's and no A/C, the fan on doesn't even work and I'm not sure there is even a heater for winter weather. The towels are not absorbent, are very thin and unraveling around the edges. Also, we were told there would be a towel exchange on Monday, Wednesday and Friday. It didn't happen on Monday as we were told and had to go get towels. They had NO wash clothes and offered hand towels. They did pick up the dirty towels and leave fresh on Wednesday as requested on Tuesday night. The staff are GREAT! They try their best and work very well given what they have to work with. I actually feel sorry for them having to face guest. Oh, the grass looks as if it hasn't been touched this year. However today, Friday, 27 June the weekend that people begin to come in for the HUGE Rodeo in Calgary, the lawn service has been here all day. The lawn is full of Dandelions and there is no real landscaping. The playground has some playground equipment but the material is all wood which could cause splinters for the children using it. This place has potential but needs an infusion of LOTS of money. If you don't mind a place a litter better than a tent, you'll be OK. BTW, I have pics that I'll upload later.
"I would never go back"
06/18/14 Alison S Calgary, Canada
Everything about this place is wrong. The customer service isn't very good, management is near to nothing and the resort is also very low grade. I don't mind rustic and retro. But old, warn down and dirty is not my cup of tea and that is all this place is. Don't go here expecting much.
"Beautiful location lousy attitude on the part of staff and management"
06/06/14 Christine S Anchorage, Alaska
The location is spectacular the cabins lovely, guest services terrible. My family booked two cabins for a week about two months in advance. We are five adults and five kids two of whom are toddlers. A week before we were to arrive we were notified that due to a problem with water damage in some of the cabins we would be moved to a different facility for the last three days/two nights of our stay. When we arrived at check in we advised the front desk that we would appreciate it if they could find a way of allowing us to stay the entire week particularly since a move with five children would be quite cumbersome. The evening prior to the day we were to move we were told that the board of directors of the corporation that runs the resort was meeting there and we had to move. We were told that we had to check out by 10:30 am. and check in at the hotel we were moving to was 4:30pm. No effort was made by the resort staff to assist with the move. Gratefully the staff at the hotel we were being moved to The Copperstone Resort were much more accommodating and made a room available before noon so that the toddlers in the group could nap. To add insult to injury in the chaos of making the move we left behind pieces to a 1000 piece puzzle we had been working on. I called immediately upon discovering the pieces were missing, and was told housekeeping had not been to that unit and they would make sure the pieces would be at the front desk for pick up. When my son went to pick them up the person at the front desk knew nothing about it and the puzzle pieces were likely thrown out by housekeeping. It is truly a shame that such a lovely place should treat its guests so poorly. We will certainly not be back nor would we recommend any of friends stay there.
"Beautiful Scenery, but nothing redeeming about he resort"
05/26/14 dianeb1957_11 Waterloo, Canada
With the exception of the one front desk staff the checked us in, our experience with the 3 others left little to be desired. I had to go into the office to ask a question. The young man was playing on his cell phone. He looked up (barely), to answer me. He was not helpful at all, and quickly went back to his cell phone after he responded to my question. There are a number of cottages. The view is amazing. The cleanliness...not so amazing. The shower in the downstairs washroom had long black hair all inside the tub. We had to clean the tub before using it. Not what you expect from a "resort". Although the rooms are quite large, there is zero sound proofing in these units. You can hear someone using the washroom in the upstairs bedroom as if they were in the same room with you. If you have a family, it would be difficult for kids to sleep if you have the sound on the TV up as the sound travels in all rooms. Small price to pay however, given the scenery. The furnishings could use some cleaning, but overall they are what you would expect for a rustic cabin. Would I stay here again.....if there was nowhere else to stay I guess. The main reason I say this is due to the staff, not necessarily the cabins.
"We have stayed many times at this timeshare & love it up there."
05/22/14 Julia K Calgary, Canada
The timeshare has been through alot of changes & problems. It has taken alot of work on the part of the management & executive to get it back up to par as original executive (back in 1998) had let it go & cheated the timeshare. I have to applaud the present management & executive in all the work they have done & even with all the problems from the flooding last year things are looking pretty good. There is still alot of work to be done & more financing to replace things in the different chalets but I am proud of this place & so glad to recommend it. Where can one have a chalet up in the mountains to enjoy like this. No it is not a first class resort but then the charges are not for first class either. Enjoy having a simple holiday in beautiful surroundings & one can drive to Canmore & Banff for a change too. Have a good summer
"Quiet, relaxing, beautiful"
05/15/14 Jeff G San Jose, California
Even though this resort sits all alone, a bit off the beaten track just outside of town, that may be an advantage rather than a detriment. It's quiet, serene, and peaceful, and being up on the hillside provides great views of the mountains. It takes only ten or fifteen minutes to drive into town (Canmore) and there is a lot to see and do there, and just about twenty minutes to drive to Banff. Having our own private chalet was a treat also; we really enjoyed that. We stayed there the last week of April ... light snow some mornings, but mostly sunny and a bit chilly. The units are spacious and comfortable. It was just my wife and I and we slept on the larger bed upstairs -- it was VERY comfortable with a variety of pillow types which was appreciated. The bathroom upstairs has a jacuzzi tub, again very nice. Good, well-equipped kitchen, and the main room on the ground floor is large, open, with high ceiling which we also liked. The big picture windows give you a good view, and there is a sliding glass door leading to a large outdoor deck. Yes, the furniture and decor are a bit dated -- this place was built in the 80's -- but we didn't consider that a problem ... it's still in good shape. They have a great game room in the main lodge, with pool and snooker tables, ping pong table, arcade games, and lots of puzzles and board games. They also have a decent-sized indoor pool with changing rooms and an indoor hot tub (an outdoor hot tub also but it is currently closed, to be repaired I guess, and we were advised of that in advance). There is also a coin-operated laundry on premises; we didn't need to use it so can't comment on it. They have movies (DVD/VHS) available to check out, but the selection was pretty dismal -- we couldn't find a single title that we were interested in watching, other than a few good flicks that we've already seen. The front desk staff people were friendly and helpful, if a little young and only somewhat knowledgable. My one big criticism is that I think that management could spend a relatively small amount of money to upgrade several LITTLE things, that would make a BIG difference. Examples: why the low-flow cheap showerhead? I'm sure that area is in no danger of a drought. Replace that thing that brings forth barely a trickle with a hand-held unit with adjustable settings ... you can get those for under fifty bucks. Get some new TV's -- bigger and higher quality (and do something to improve the reception or signal if possible). The BBQ grill out on the deck? -- couldn't even use it; I opened it up and the inside looked like something that just came out of an old shipwreck. Make some minor improvements like that and the entire experience would be much better. But again, overall we really enjoyed our stay and there is so much to do and see in that area. The scenery is spectacular. It's a photographer's paradise ... I took over 800 photos. Skiing was good at Sunshine Village. We did the Banff gondola, well worth it -- do the little outdoor walk over to the Cosmic Ray Station from the main building. Make sure to go on a clear day and go early before the tour buses arrive so it's less crowded. Restaurants we enjoyed: World of Burgers (awesome milkshakes), Patrino's (beef dip), and Georgetown Inn, in Canmore; Balkan and The Grizzly (fondue) in Banff.
"Breathe the mountain air!"
02/10/14 Agnes O Drumheller
We come to this place with our family between Christmas and New Year regularly. We had 3 units for our family and enjoyed our stay. The front desk service was friendly and helpful, maintenance was prompt in taking care of an issue in one of the chalets. We were very disappointed that the hot tub was not operational as that has always been a wonderful end to a skiing day. It also limited the enjoyment the younger grandchildren could have had in the pool. We always enjoy the wonderful mountain views. The paths were very icy because of the weather, maintenance did spread gravel.
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