All hotels in Vienna, Austria
1 room, 2 adults
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Sonnwendgasse 11, Vienna, Vienna, 1100, Austria, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 493 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.6
  • Comfort
    3.7
  • Condition
    3.9
  • Neighborhood
    3.5
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1.0 / 5Poor
"ogley"
i got there and i see whats going on i want away to other hotel
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
jonathan
US
4.0 / 5Excellent
For a family of 4 on a budget, this hostel was great! The hostel seemed new and very clean. The staff was very helpful and competent. We had a family room with a double bed, a bunk bed, and our own bathroom. The hostel is located only a 5 minute walk from the main train station, with a shopping center and U-Bahn and S-Bahn stop. It's 4 U-Bahn (metro) stops to the center of town. Only drawback: the walls are thin.
Genuine Expedia guest review
Other trip Jan 8, 2015
Anne
US
4.0 / 5Excellent
Small but clean rooms. Good price / performance ratio. The area is a bit noisy, busy.
Genuine Venere guest review
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
It is a nice hotel . Close to the main train station. Clean and the staff is friendly. I recommend it to others
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
Great place to stay.
Genuine Venere guest review
Other trip Oct 20, 2014
A Traveler
US
4.0 / 5Excellent
Nice Hostel, it's a pity that all addintional services are payable(((
Genuine Venere guest review
Other trip Oct 9, 2014
A Traveler
US
2.0 / 5Fair
"Mediocre Hostel"
Got a six bed hostel bunk. It is an industrial style hostel that was okay. They charged extra for sheets and a towel. I stayed at a few other hostels in Vienna at the start of my trip and found those to be better.
Genuine Hotels.com guest review
1 night trip Oct 5, 2014
Cheapskate
US
5.0 / 5Outstanding
I liked my stay very much and the pricing.
Genuine Hotels.com guest review
7 night trip Sep 5, 2014
Madhur
US
4.0 / 5Excellent
"Nice hotel close to main station"
We had a huge room which was very good. Very close to main station. The staff was very friendly. Its a bit noisy at night if you keep the windows open, but overall a good place for the price.
Genuine Expedia guest review
Other trip Sep 14, 2014
A Traveler
US
3.0 / 5Good
"Fair"
Not really bad, but laundry needs to be improved as we found a dryer was broken after we used a washer.
Genuine Hotels.com guest review
2 night business trip Sep 9, 2014
A Traveler
US
5.0 / 5Outstanding
Very comfortable! Fantastic breakfast!
Genuine Hotels.com guest review
1 night trip Aug 21, 2014
Larissa
US
5.0 / 5Outstanding
Family Room, 3 Persons
Genuine Venere guest review
Other trip Aug 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Very positive expiriance"
We have very nice time, as family, in your hostel, everybody was extremly polite. Cleanliness is exelent. Location is near metro station which is great. At all it was exelent expiriance.
Genuine Hotels.com guest review
4 night family trip Aug 18, 2014
Simonida
US
4.0 / 5Excellent
"its a hostel kind of place with a hostel experienc"
Rooms are new and clean. Wifi was good. The safe at the front deskbis greatvdoebpassports, laptops, etx. Location good if you are coming from the hauptbahnof. Short walk to two metro stations. Overall not bad, but there are some tradeoffs. It is loud, crowded, and lacking parking. Guests have no concept of lines. The laundry area was locked at night when I needed it. Declined breakfast as it was €7 and there are better places to eat in town.
Genuine Hotels.com guest review
2 night family trip Aug 8, 2014
A Traveler
US
5.0 / 5Outstanding
Excellent. It would be nice to have a small refrigerator in room.
Genuine Venere guest review
Other trip Aug 19, 2014
A Traveler
US
3.0 / 5Good
1. The lift via the entrance is not working ,we brought 2 luggages (22 kg each), pushchair. Asked assistance from the staff suggest to use the ramp or to walk around the hotel and carry our luggages to get access to the back door.No assistance provided by the staff. 2. On checking in it wasn't as efficient as I have expected. 3. We have booked in the hotel side for 4 people but the other two beds were not made, I was surprised that the staff told me to make it my self. 4. Television was not working and the manager said it will get it sorted the next day but we are only staying for 2 nights and my kids would like to watch on arrival.
Genuine Venere guest review
Other trip Aug 13, 2014
A Traveler
US
3.0 / 5Good
"Close to the station, but far from everything else"
I only stayed here from one night, so I got a very small slice of what this place was actually like. Overall summary of my less than 24 hour stay: Staff at the front desk were curt, not very helpful. I had no clue how to get to the station when I checked out since I came in via taxi, and they couldn't tell me how to get there - turns out it is right outside the hostel. I'm going to chop this up to this maybe being a new person? General area around the hostel was still being developed, but also wasn't that great for just walking around The common area is really great, wifi is okay, and the breakfast was delcious
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
US
5.0 / 5Outstanding
It was a really nice hostel. The room was very clean and spacious. The bathroom connected in the room was clean and had nothing to complain. The facility in this hostel is the best I have ever been. Most staffs were very kind,but not all of them. i felt blunt from one guy in the reception.
Genuine Venere guest review
Other trip Aug 1, 2014
A Traveler
US
3.0 / 5Good
"walking distance to Wien Hauptbahnhof"
I was in a single room, and it was fine. The internet they provide for free continually failed, so I hardly had wi-fi while there. That was frustrating as I didn't want to incur high international data roaming charges. When I asked each of the three times I did about the internet, they all replied that they didn't know how to fix it in the sense of "Oh well, too bad." Outside of that, I had no problem with the place. Service was sterile mostly, but what does one expect from a massive hostel filled each night with high schoolers and college co-eds on break?
Genuine Hotels.com guest review
1 night trip Jul 17, 2014
Joseph
US
3.0 / 5Good
"OK Hostel, reception was not really efficient"
The hotel room was clear and tidy, the facilities were OK, but the reception was really, reaaally slow, and very unefficient, took half an hour to check in, and they forgot to give us the key for the first time then I had to wait in the queue just to get my key..
Genuine Expedia guest review
Other trip Jul 20, 2014
A Traveler
US
5.0 / 5Outstanding
Clean rooms. You need to pay extra for wi-fi.
Genuine Venere guest review
Other trip May 26, 2014
A Traveler
US
4.0 / 5Excellent
The locations is good, the metro is right around the corner and their is a tower by the metro you can go up to, to get a great view of the city landscape. The hotel stay was good, but for some reason they wont let you play pool after 10 pm, it is on the ground floor with no bedrooms on either side ? Staff and not only staff but most places in Vienna, the people working in Cafes and so on are not the most warm and fussy type lol but we just laughed it off as part of our adventure, stories to tell later on. So go too Vienna and have a ball.
Genuine Venere guest review
Other trip May 22, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable hotel nearby the Main Railway Station"
A&O Wien Hauptbahnhof is a place which I recommend to everyone, who appreciate the close location of Main Railway Station, Subway and Old Town. Very clean, comfortable room with pleasant hotel staff.
Genuine Expedia guest review
Other trip Feb 6, 2014
A Traveler
US
3.0 / 5Good
The hotel is EXTREMELY difficult to find because of massive construction works going on around it. Not friendly and somewhat uninterested staff at the reception (the guy who was there asked to wait till his female colleague turns up). The elevator is lost somewhere behind the numerous doors of the vast lobby (equipped with billiard and table football game though). No free WiFi. Clean rooms. An OK option for backpackers and students. The hotel is an 8 min walk from a U1 metro station and railway station (Hauptbahnhof) for easy commuting to Wien Mitte, Quartier Belvedere and Wien Meidling.
Genuine Venere guest review
Other trip Jan 13, 2014
A Traveler
US
4.0 / 5Excellent
"A great hotel/hostel in Vienna"
This hotel was pretty good and was probably one of the most decent priced hotels in Vienna, compared to all others which were super expensive. The crowd at night inside the main lobby was a little sketchy at night, since all the students (its a hostel as well) were drinking and such. But no one bothered us, and we didn't get disturbed at all in our rooms. The rooms were extremely clean, and comfortable. The only few complaints I have about our room was that the shower was blocked and all the water wouldn't drain out. They did eventually fixed the problem the next day, but it kind of made me question whether they even check the showers whenever they get it ready for a customer. And also, there's always ONE person at the service desk, because of which I have to stand in line for so long waiting for my turn to come up. That also super annoyed me as well. They should have atleast 2-3 people helping customers in order to get the line moving faster. But overall, it was a great stay. There's a metro stop really nearby, and we traveled around Vienna using that. Only one metro stop away from downtown Vienna. Also, the main train station is also one stop away. They are currently building another train station right next to the hotel's location, which will open I think summer of 2014. I'm sure after they open it, the prices of that hotel might skyrocket. But overall, a great hotel to stay in Vienna.
Genuine Hotels.com guest review
2 night family trip Dec 29, 2013
Mina
US
5.0 / 5Outstanding
This is a new Hotel and Hostel; very economics! Only one things: don't have breakfast here!!!
Genuine Venere guest review
Other trip Jan 3, 2014
A Traveler
US
3.0 / 5Good
This Hotel/Hostel is both. It is located by the Main Train Station (Hauftbahnof) which is NOT located in the center of town. There is a huge amount of construction and building in the area. For the price it was a fair deal. The front desk was somewhat helpful but was overwhelmed sometimes by the volume of people waiting to check in. It was clean and an okay place to stay.
Genuine Venere guest review
Other trip Oct 1, 2013
A Traveler
US
3.0 / 5Good
"Good price, good location, lacking service"
I thought the price and the location for this hostel was good. Check-in was a bit rough as I had prepaid with the website I booked through and the hostel didn't show this. A&O charges for everything beyond the bed - bedsheets, breakfast, in-room internet, and payment using a credit card. I think these are important things to know when comparing places.
Genuine Hotels.com guest review
2 night trip Sep 22, 2013
A Traveler
US
1.0 / 5Poor
"close to shopping street"
door is extremely difficult to open. no key, no slide card, is a sensor, not always work! House keeping too lazy to refill bathroom supply, unless you tell them to clean room, they won't go in at all. We stayed there 3 nights, the room was supplied and clean the last night. TV as small as a laptop. probably 15" hanging 8 feet high on the wall, no a/c. too noisy. no wifi in room.
Genuine Expedia guest review
Other trip Sep 4, 2013
A Traveler
US
2.0 / 5Fair
"It is a good place to make international friends"
The location of this hotel is near Wien Hauptbahnhof. Since there are lots of construction going on around there, it is a bit nosiy, but I think it is a good place to make international friends.
Genuine Hotels.com guest review
1 night trip Aug 2, 2013
A Traveler
US
4.0 / 5Excellent
"A great location near the main train station"
This is my second AO hotel and I can understand why they are doing such good business. It is a simple hotel, but clean with a very helpful staff. My only recommendation would be if they were to have small inexpensive fans in the rooms. It is a bit hot in the summer. If you are going to stay here, you will like it. One more thing. It is by the Main Train Station, Hauptbahnhof. If you are arriving into Vienna at another station like West or Meidling, make sure you are aware of this. If you do, take a regional train to Hauptbahnhof. The U-Bahn requires 2 transfers.
Genuine Hotels.com guest review
2 night trip Jul 15, 2013
John
US
4.0 / 5Excellent
I think it is the perfect place to stay for a student or a backpack traveler. It's located next to a train station that is in construction but when it's gonna be ready it will be a very good place to stay for a couple of days, especially because you can find it easily. If all you want is a decent breakfast go for this hotel/hostel, especially if your purpose is to visit the city and walk all day long.
Genuine Venere guest review
Other trip May 30, 2013
A Traveler
US
3.0 / 5Good
"Value for the money"
Nice family room for a good price. Clean and thick comforters on beds. It's just really hard to find by car. There is no sign on main road, it is around a corner.
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"has stairs after lift"
Booked the hotel because it had a lift when I arrived went up to the 5th floor and after getting out of the lift there were stairs to go to the room went down and said I couldnt do stairs so they put me in a ground floor room that hadnt been cleaned then changed me to another one I booked an extra night separately and instead of letting me keep my room I had to move out and move into another one in the afternoon the girl on the desk came with me to see the room more stairs so I was left waiting till the manager had booked people in before I was given a room on the ground floor again then I was told it was day staffs fault it was close to the station that is why I booked it but if booking ask about the stairs I paid for a single room
Genuine Hotels.com guest review
2 night trip Jun 24, 2015
Victoria
AU
5.0 / 5Outstanding
"Great"
it's all good! good location, nice room, good service,free fruits and drinks ~
Genuine Hotels.com guest review
3 night trip May 15, 2015
A Traveler
GB
4.0 / 5Excellent
"Great hotel"
I loved the reasonable rate for our family room at the A&O hotel next to the Hauptbahnhof but was discouraged top find, that the Hauptbahnhof was not on the center of town, like in other German cities. The Hauptbahnhof next door did have a nice indoor shopping mall inside great for a rainy afternoon. We absolutely loved the breakfast though they would frequently run out of items and you'd have to wait awhile for replenishment. The 12€/day city bikes were a great service and we actually took them on the Danube Radweg top Bratislava, Slovakia!
Genuine Hotels.com guest review
3 night family trip May 14, 2015
Julie
GB
4.0 / 5Excellent
"Good location and very clean spacious rooms"
Next to a relatively newly developed area. There's a food court open till late in the nearby train station. Three stops on the underground to center.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2015
A Traveler
GB
5.0 / 5Outstanding
"Environment friendly concept Hotel"
Basic needs such as cleanliness at check-in, towels, shampoo were at place. Very close to the Vienna Hauptbahnof Station. Only problem was to locate it quickly on the GPS. Signboard should be visible.
Genuine Hotels.com guest review
2 night family trip May 4, 2015
Abhijit
IE
4.0 / 5Excellent
"a cool place to stay at A & O around Europe"
It is an interesting place and a good center to greatest Wien area tourist attraction center with minimum cost. I am always prefer A & O in all Europe visiting strategy. I hope and will comeback again to A & O. Gizaw Tulu
Genuine Hotels.com guest review
7 night family trip Apr 15, 2015
Gizaw
IE
2.0 / 5Fair
"Disappointing"
Reception service was ok, room service was bad, was there for 2 nights , sheets were not changed , towels were not replaced, for about 95 euros for 2 nights , that's was very bad service
Genuine Hotels.com guest review
2 night trip with friends Apr 21, 2015
Kenny
GB
5.0 / 5Outstanding
"Nice stay"
I was pleasantly surprised at the hostel: we stayed for just one night and it was great...the room was clean, the employees were nice and breakfast in the morning was good. I would recommend this place to anyone.
Genuine Hotels.com guest review
1 night trip with friends Apr 16, 2015
A Traveler
IE
2.0 / 5Fair
"Something else"
I stayed in A&O Vienna, it was cheapest hotel room i ever seen, i think furniture was from sale in Ikeea, 19 inch TV size, heat was cut in the night....but it was clean room, remember me from university dorms...
Genuine Hotels.com guest review
1 night romance trip Feb 4, 2015
A Traveler
IE
4.0 / 5Excellent
"Sleep and go"
Beds not very comfortable. Sometime there was big queue at lobby in holidays time (it was 27 Dec). Charged me additional 7 EUR for late check-out (
Genuine Hotels.com guest review
1 night trip Dec 27, 2014
A Traveler
IE
3.0 / 5Good
"Value for money"
The hotel and the hostel have 1 reception. Clean basic hotel.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
Zlatko
GB
3.0 / 5Good
"Great if the room/toilets are cleaner"
Sanitary level has a great room of improvement
Genuine Hotels.com guest review
1 night trip Nov 25, 2014
A Traveler
GB
3.0 / 5Good
"shopping"
Acceptable
Genuine Hotels.com guest review
3 night trip Nov 20, 2014
Laroussi
IE
5.0 / 5Outstanding
"Nice and quite"
I was very nice and very successful and I'll go back to stay in this nice hotel from November 30 to December 6, 2014.
Genuine Hotels.com guest review
6 night business trip Nov 9, 2014
Abou Bakr
IE
3.0 / 5Good
Lobby staff were not good. Made mistakes, at first said we got no breakfast had to go to supervisor. Bar staff could not make drinks and left patrons untended while they took care of front desk
Genuine Hotels.com guest review
3 night trip Sep 16, 2014
A Traveler
GB
1.0 / 5Poor
"STAY AWAY"
it's not a hotel & doe not deserve to be called a hostel neither. we found it in such dirty and horrible conditions that we didn't stay there. no similarity to advertised rooms. with regard to the staff: even though they promised that they accept our cancellation request free of any charge, some days later used our credit card information and charged us unauthorized for more than full rates. if you want to enjoy your trip just DO NOT go near this place.
Genuine Expedia guest review
Other trip Sep 14, 2014
Ray
GB
4.0 / 5Excellent
"nice hotel"
My holiday in Viena was wonderful, the hotel was clean, breakfast very good, but a little far from center thank you
Genuine Hotels.com guest review
8 night business trip Aug 15, 2014
elena
IE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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