"GOOD FOR A FAMILY TRIP"
We were a family of five people and this room was as we expected. Good service, nearby grocery stores and within the heart of Madrid. We recommend this hotelGenuine Hotels.com guest review
"Fair but not perfect"
They dont have daily room service only once aweek so we had to spend more time at home to wash towels and beds sheets and cleaning the rooms ...etc and if you need extra service to clean the room you have to ask before one day and pay €25Genuine Hotels.com guest review
"lovely suite.great position."
helpfull staff.great position.comfortable suite.lovlely stay.Genuine Expedia guest review
Fantastic tastefully decorated with all mod cons loved itGenuine Expedia guest review
"Superb Suites in Easy Distance of Gran Via"
Would recommend the Erik Vokel Suites to anyone. Modern, clean, bright, comfortable. Staff are excellent - we had a couple of minor issues with the room which were resolved without fuss. One involved a damaged door handle on the patio door - not an easy issue to deal with, but it was handled quickly and efficiently. Note that the rooms are not cleaned […] or serviced every day - hence the comments about low supplies on other reviews (i.e. toilet roll) - but there's a supermarket two doors up, so what's the problem! The apartment is on a busy street (San Bernardo) but heard very little noise from the bedrooms. Try and get the top floor if you can with terrace. Within 50 yards of Noviciado Metro so very handy for attractions. Street leads to Gran Via (About 10 minute walk) with all shopping/dining opportunities. However San Bernardo also has plenty of places to eat/drink/tapas. Read moreGenuine Expedia guest review
"Great place to stay"
Such a lovely place to stay. Home away from home. Rooms are efficient 2 bathrooms a bonus.Genuine Expedia guest review
Great hotel for families, apartment is modern and clean, however breakfast is not included as we were informed and is located at a local cafe where we were told they chargebextranformhotel guests. Moreover room lacked bathroom amenities, other than that great stay and helpful staff.Genuine Expedia guest review
"estadia en Madrid"
Estadia de 4 dias agradable, percances menores que fueron resueltos rapidamenteGenuine Hotels.com guest review
"Acomodações muito boas"
Tudo funcional, destque para acomodações e recursos de cozinha. Proximidade de mercados e metro, recepção muito atenciosa. Café da manhã fora do hotel e muito básico com voucher. Importante: se ficar menos de 04 noites, a limpeza é por sua conta, acima disto 1 limpeza geral incluída.Genuine Hotels.com guest review
Wir waren 7 Personen und hatten eine Dachwohnung mit zwei Terrassen. Alles war sehr sauber und das Personal hilfsbereit und freundlich. Absolut zu empfehlen, für Familien aber auch für Gruppen als Kurzurlaub!Genuine Hotels.com guest review
"Excelente atendimento, apartamento confortável"
Excelente atendimento na recepção, ótimo apartamento,no mesmo hotel confortável, moderno, bem localizado, próximo de todo o comércio, metro ao lado. Gostamos muito, recomendaremos para amigos, em nossa próxima viagem para Madri, ficaremos no Eric Vokel.Genuine Hotels.com guest review
"friendly staff made our trip just perfect"
03/14/14 MsValencia1985 London, United Kingdom
stayed at eric vokel madrid to celebrate our anniversary. what a great choice - perfect location, spacious apartment with everything you possible need away from home. staff is great, especially Elena was outstandingly charming! great customer service who made our stay an unforgetable! will definitly recommend to friends and will be back for sure! thank you to make our trip special
03/09/14 A S Houston, Texas
Our apartment was excellent.It was very comfortable to stay with little children as the apartment is fully equipped.We had a problem in communicating with the staff because most of them doesn't understand English.In spite of this,the staff was really helpful, we didn't have problem in fulfilling our requests.
"Reluctant to share this!"
02/27/14 William N Derby, United Kingdom
I stayed in these apartments on a recent business trip to Madrid and can only say that I was overwhelmed by what I got for the price I paid. I had a fifth floor two bedroom two bathroom apartment for just 66 euro a night. The lounge/kitchen was very spacious with a substantial sofa bed. My nephew came with me and he too thought it was truly outstanding accommodation. We had a beautiful roof terrace that overlooked Madrid with two sun loungers and a table for four. The apartment was spotless and fully equipped to self cater. I found the staff helpful and friendly without being intrusive. The location of these apartments is excellent, just off the Gran Via - plenty of shops, restaurants - and close to the Plaza Espana. If coming from the airport save yourself a taxi fare and catch the Yellow Bus that leaves regularly from terminal 1(5 euro) get off the bus at Plaza Cibeles and then take a number 1 bus from there (1.50 euro) and about 4 stops down get off at San Bernado street and you are within walking distance of these fantastic apartments. You can buy your tickets on the bus so no hassle there. Enjoy!
02/17/14 raweli Shanghai, China
Despite a somewhat rocky start, we loved our stay in the Erik Vokel apartment. We had booked a two bedroom, two bathroom apartment for 5 adults and 2 smallish kids. The apartment is great - very spacious and nicely furnished. There's so much room that it didn't feel crowded at all with so many people inside. The bathrooms are a good size, bedrooms have comfortable beds and the sofa bed is comfy too. The kitchen comes well-equipped with pots, pans, dishes, etc. - everything you'd need to cook a small meal. It even has a washing machine/dryer which is handy if you're staying a longer time. The cupboard space is ample even though the second bedroom is on the small side but there's a lot of room outside to leave your luggage. A few small hiccups: 1) Prior to arrival, I had notified the hotel that we would be arriving very late and they replied to thank me for the notice but didn't provide any other information. Upon arrival, we realized that there was no one left at the check-in counter. I guess they work only 9-5. There are clear instructions on the door on how to buzz yourself in, but you do need your password, so make sure you have your booking handy. After we got through the front door, we had to check ourselves in on the automated machine. It's really easy to use EXCEPT the machine only takes credit cards with a chip on it. (Americans Be Warned!) Thankfully, my mom had one credit card we could use, otherwise we would have been stuck! 2) When booking the place, I responded to the online survey. In return, I was supposed to receive a free bottle of wine in the room. However, this was not to be seen. Had to request it before it was given. 3) During the booking, the website offers daily housekeeping on request. Well, of course I requested it but this didn't happen at all in the four days we were there. We kept the place pretty clean but no one even came to empty the garbage. If it were one or two days with no housekeeping, that would have been fine, but we had the room for four days. I would recommend this apartment for families or large groups. The apartment's spaciousness was really a big factor in ensuring a comfortable stay. In addition, the location is pretty good, about a 10min walk from Gran Via and all the shopping, a short walk to a few playgrounds and squares, restaurants and bars all around, a metro stop just a stone's throw away. They also provide lockers (1Euro only!) in the lobby. You can leave your luggage there for a few days if you are visiting other towns nearby. If you are traveling with kids and they cannot sleep with noise/lights, this is a good option. The apt has blackout shutters and double-paned windows. The noise is quite minimal and it stays dark enough until you decide you've slept enough. We really enjoyed our stay here; it was our favorite hotel in Madrid (stayed in three different hotels). My big regret is not booking this apt for all three times we were in Madrid. The other hotels didn't compare at all.
"just a wonderful stay"
We were here on January, travelling a family of 6 we found this place just excellent, the apartment was euipped with all sort of things you need, kitchen fully equipped with oven, microwave and all kitchen stuff such as panfires, dishes, glasses, and all kind of electrodomestics. We really enjoyed the big space of the apartment, offering a freedom thatyou can not find in a room hotel. Staff at reception was just perfect and we want to thank you Elena for her kind effort on solving all our questions and helping us with everything we needed. Thanks Eric Vökel, We will come here again with no doubt!!! Ellie W
"Good property but very noisy neighborhood"
02/05/14 0108 Cancun
I stayed at this property during a business trip in January. The apartment is spacious, very clean and well equiped. The service provided is basic but this is fair for the price they charge. Unfortunately this property is located in a very noisy area sourrounded by many bars. During night time they are constantly drunk people on the streets shouting, screaming etc and one can not find any sleep. I would not recommend to any traveller looking for a quiet peacefull night rest.
"Home from home"
01/21/14 Mike D
The apartment 31 on the third floor was modern, clean and spacious providing a very comfortable environment for our 5 day stay. The apartment had 2 bedrooms, one double & one with two single beds which were separated from the main lounge & kitchen, which contained everything needed for a self-catering stay if required. The reception staff were very friendly & extremely helpful with anything we asked. The location was excellent, being a 7 minute stroll to Gran Via from where you can access most of the tourist activities in Madrid. The nearest metro station, Noviciado, was only 80m away, which made access to all parts of Madrid & the airport very easy. I am looking forward to my next trip in March.
"Sweeeeeet Family-style Apartment."
01/17/14 Steven W Singapore, Singapore
this boutique family-style apartment feels like home. It really does. We stayed for 2 nights and I gotta say, it had me in a state of not wanting to go back to my home country. Heh. Okay, that's asking for too much. Anyway, we got Room 15 on level 1 and as soon as we opened the door, there is a very narrow stretch all the way to the hall and living room area. On top of that, we had about 7 luggages altogether with 3 carry-ons. It was quite tiresome but we managed. I had a sofa bed which was awesome and so comfortable. I didn't felt like waking up in the morning to go about on tour or sightseeing activities with my family. Great ambience, very clean, HDTV, free wi-fi, good bed comfort and the best part was the SPACE. Living SPACE. Overall, very nice. Would come back again. Oh, you know it.
"Sweet Apartment for Family!"
01/11/14 Shahfii Singapore, Singapore
This boutique apartment was simply magnificent. We got the 2 bedroom apartment 15 in Level 2. Balcony accessible, although the second room 'divider' were not working that well. The tracing materials filling the squares of the walls were all not placed and maintained properly. Besides that, all good from the check-in to the room conditions. 5 mins walk to the shopping avenue of Gran Via. Easily accessible by metro via Noviciado Station.
"Best time in Madrid - Team T.O"
01/09/14 mh402k Los Angeles, California
We were a group of 20 and had the best time. The apartments came with kitchen with all utensils, washer, dryer as promised, Very clean! big area with 4 to 6 per apartment. close to grocery stores. Its close to Gran Via and Metro station. You can practically walk to all the major attractions from here. Front desk is very helpful from guiding you to getting to and from airport. Breakfast was served in a near-by cafe and made it easy. Had a great time. Thank you. We will stay there again.
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