"Great location but Too noisy"
location absolutely terrific but rooms facing the street are bad because the street is busy and loud - not able to get a good night sleep. I would stay again if I could be guaranteed a room in the back.Genuine Hotels.com guest review
Very nice place but wish the staff was more accommodating to the situation. My travel partner was unable to make it due to an unexpected medical condition and a two bedroom and two bathroom was not needed. Staff was not willing to listen or understand and would not allow a downgrade to a smaller place or allow any changes at all. I guess rules and rules […] but this is a review and that is mine. Be more accommodating. Read moreGenuine Hotels.com guest review
"GOOD FOR A FAMILY TRIP"
We were a family of five people and this room was as we expected. Good service, nearby grocery stores and within the heart of Madrid. We recommend this hotelGenuine Hotels.com guest review
"Fair but not perfect"
They dont have daily room service only once aweek so we had to spend more time at home to wash towels and beds sheets and cleaning the rooms ...etc and if you need extra service to clean the room you have to ask before one day and pay €25Genuine Hotels.com guest review
"Gorgeous modern apartment"
Fantastic stay in a 3 bedroom apartment. Lovely modern interiors. Easy 10 minute walk to Plaza Mayor. We loved it and would definitely stay again.Genuine Hotels.com guest review
Clean, comfortable, great design (mix of old building with modern style). No more comment.Genuine Hotels.com guest review
An apartment hotel is ideal to get the feel for a city and this one is beautifully designed and spacious with a good location. We were more than pleased with our decision to stay here.Genuine Expedia guest review
"Brilliant place to stay."
I've stayed just about all over the world and visited many cities. This apartment is probably the best we've stayed in. Modern, clean, spacious and well equipped. The staff couldn't do enough for us either. I would go back to Madrid just to stay in this apartment again. It really is that good.Genuine Expedia guest review
"lovely suite.great position."
helpfull staff.great position.comfortable suite.lovlely stay.Genuine Expedia guest review
Fantastic tastefully decorated with all mod cons loved itGenuine Expedia guest review
"Superb Suites in Easy Distance of Gran Via"
Would recommend the Erik Vokel Suites to anyone. Modern, clean, bright, comfortable. Staff are excellent - we had a couple of minor issues with the room which were resolved without fuss. One involved a damaged door handle on the patio door - not an easy issue to deal with, but it was handled quickly and efficiently. Note that the rooms are not cleaned […] or serviced every day - hence the comments about low supplies on other reviews (i.e. toilet roll) - but there's a supermarket two doors up, so what's the problem! The apartment is on a busy street (San Bernardo) but heard very little noise from the bedrooms. Try and get the top floor if you can with terrace. Within 50 yards of Noviciado Metro so very handy for attractions. Street leads to Gran Via (About 10 minute walk) with all shopping/dining opportunities. However San Bernardo also has plenty of places to eat/drink/tapas. Read moreGenuine Expedia guest review
"Great place to stay"
Such a lovely place to stay. Home away from home. Rooms are efficient 2 bathrooms a bonus.Genuine Expedia guest review
Great hotel for families, apartment is modern and clean, however breakfast is not included as we were informed and is located at a local cafe where we were told they chargebextranformhotel guests. Moreover room lacked bathroom amenities, other than that great stay and helpful staff.Genuine Expedia guest review
"Super beliggenhed ,- og rigtig god service !"
Super lejlighed. Rigtig god renlighed. Meget centralt ( og selvfølgelig noget støj fra gaden ,- men det er jo svært at bo midt i byen , og ikke forvente støj) Vi havde en super ferie, og vender meget gerne tilbage !Genuine Hotels.com guest review
"bra läge - stor lägenhet"
Mycket bra för storfamiljen. Reception hjälpsam och pratade bra engelska. Restauranger, tunnelbana mm aldeles intil - gångavstånd till mycket. Obekväma bäddsofor - annars väldigt bra!Genuine Hotels.com guest review
Avulias ja miellyttävä henkilökunta. Keittiössä hyvä varustetaso. Öisin oli viileää mutta ylimääräisiä peittoja ei ollut saatavilla. Henkilökunta pahoitteli. 5 vrk :n aikana olisi ollut mukavaa jos huone olisi kerran imuroitu! Metroasema 100:n metrin päässä. Jos menisin uudelleen Madridiin käyttäisin tätä hotellia.Genuine Hotels.com guest review
Nous avons été relogé à Erik Vokel de Atocha. Le lieu est tout neuf. Mobilier de qualité. Seul chose à revoir: l'isolation phonique de la porte de l'appartement.. on entend tout le couloir et les personnes qui prennent l'ascenseur.Genuine Hotels.com guest review
"estadia en Madrid"
Estadia de 4 dias agradable, percances menores que fueron resueltos rapidamenteGenuine Hotels.com guest review
"Acomodações muito boas"
Tudo funcional, destque para acomodações e recursos de cozinha. Proximidade de mercados e metro, recepção muito atenciosa. Café da manhã fora do hotel e muito básico com voucher. Importante: se ficar menos de 04 noites, a limpeza é por sua conta, acima disto 1 limpeza geral incluída.Genuine Hotels.com guest review
Wir waren 7 Personen und hatten eine Dachwohnung mit zwei Terrassen. Alles war sehr sauber und das Personal hilfsbereit und freundlich. Absolut zu empfehlen, für Familien aber auch für Gruppen als Kurzurlaub!Genuine Hotels.com guest review
"Hotel de diseño en una zona céntrica"
El hotel es precioso y la chica de recepción encantadora. Siempre dispuesta a mejorar tu estancia. La zona donde está situado es perfecta para perderte por las callejuelas del centro de Madrid. Un barrio lleno de vida y de locales preciosos para disfrutar de buena gastronomía. Además de tener a dos pasos calles con las tiendas más de moda del país. A […] menos de 10 minutos andando está el Palacio Real, la Catedral de la Almudena, la Plaza Mayor y un sinfín de cultura arquitectónica. En definitiva, un hotel encantador para disfrutar de unos días en Madrid. Read moreGenuine Expedia guest review
"Excelente atendimento, apartamento confortável"
Excelente atendimento na recepção, ótimo apartamento,no mesmo hotel confortável, moderno, bem localizado, próximo de todo o comércio, metro ao lado. Gostamos muito, recomendaremos para amigos, em nossa próxima viagem para Madri, ficaremos no Eric Vokel.Genuine Hotels.com guest review
07/19/14 paul m
Great customer service,excellent rooms in a good location .I will recommend to family that if going to madrid this is the place to stay.We are already planning our next trip and look forward to the new Eric Vokel opening in New York..
"Erik Vokel aparthotel, Madrid - very comfortable beds!"
07/10/14 K H
Probably the most comfortable beds we have ever found in a hotel! Terrific customer service, before and during our stay. At the time of our stay (July 2014) there were some very noisy guests staying - no consideration for not running and shouting in the stairwell and corridors after 11pm, or playing loud music, unfortunately. Noisy street cleaners in the early hours, but close the windows and have the air con over night - that sorts the problem perfectly!
"Excellent Location! Very good Service"
07/08/14 Angelica B Mexico City, Mexico
I stayed in these apartments for only 4 days, but I would definitely go back! They are very well located. and service provided is very good. They are clean and not very noisy. Everything is there to help you enjoy your stay in Madrid.
"Lovely stay at Eric Vokel Madrid Suites."
06/29/14 Emsy2 London
Chose to stay in an apartment rather than hotel as baby in tow and required separate bedroom and living area. Needs are very different with a baby, rather than just being my husband and I. Booked this on the same day we arrived and no problems checking in on our own at 2am! Paid approx £80 per night for 2 bedroom, 2 bathroom apartment. Apartment as a whole was massive. Location excellent - a few minutes walk from the Gran Via and very close to the metro. Small corner shop with all the basics about 20 steps out the door on the left. Cute neighbourhood and takeaway tapas readily available to enjoy in the apartment once the baby asleep. Bedrooms both very comfortable. However bedroom overlooking the street was very noisy at night despite both sets of shutters closed in addition to the windows also being closed. This did affect sleep quality as woken up many times by dust carts, loud conversations, lorries etc... One of the bedrooms had an electronic shutter so blackout in the room was excellent for the baby to get to sleep and not wake at first daylight, this bedroom was also away from the street so not as noisy. Bathrooms were good but no bath - only showers. Not normally a problem but with the baby a bath is needed. Not sure if they may have had small baby baths available as this would have been helpful rather than trying to shower the baby who is not keen on showers! Pressure on the showers excellent. Love them. Kitchen area very good and had the basics we required. Take a handful of dishwasher tablets if you don't fancy washing up. Washing up liquid and sponge was provided. Ironing board was a desktop one so quite small. Baby cot was in very good condition and clean with a proper mattress. Linen was also provided for the cot which wad very helpful. High chair also available and was used. The one thing I would ask for is the provision of some corner protectors for the beautiful glass dining table to child proof this better - our son kept narrowly missing the corners. Other than that all rooms were quite child proof and the kitchen area had a sliding door so could be closed off. Main living area was very roomy. Wifi a little on the slow side. Not many English TV channels but not an issue for us as no time to watch TV! Staff were very helpful. Our buggy was broken by Swissport at Madrid airport and the maintenance man helped us to do a running repair to it so we could still use it to a certain extent. Would return and would recommend.
"Ticked all our boxes"
Visiting family in madrid. Like the flexibility of an apartment v hotel. This is an immaculate property where everything works. Spacious, clever use of space and great water pressure in bathrooms. We will return
"Excellent place to stay in"
06/18/14 RosalindPereira Mumbai (Bombay), India
Stayed at these apartments for a day in June 2014. The apartments are well located, and well planned. The living room was large- perfect for a large famiy. Elena at the reception was exceptional. Good choice for a stop over at Madrid.
06/17/14 cc24_Lon Lon
Excellent location. Had to check in using the screen as we arrived outside of opening hours but it was no problem. Room was clean and modern, only thing I can think of is maybe some more english TV channels but I suppose it doesn't really matter. Lady at reception was really nice, very friendly with excellent english. 50 metres from metro station. 2 small aupermarkets across road. Roof terrace is lovely but it was so hot! Will stay again.
"You are on your own."
06/11/14 Mike M Roanoke, Virginia, United States
Stayed at this hotel which is a pretty good walk off the Gran Via. Had some security issues with keys. One day we forgot our key on an early morning run. Someone let us into the lobby to wait for the staff to get there at 9. We found keys in the desk of the computer in the lobby that open our room. The room was spacious and well furnished. There is no maid service. We had 3 towels for 4 days and had to go ask for more toilet tissue. There were not paper towels or tissues to be found. No bar soap in the bath. It has a washing machine/dyer but I could not figure out how to use it. The office is open at 9 until 5 but there is no one there to help at other times except for a number to call. There is a full kitchen and two beds and a sofa bed. Plenty of room to stretch out. would have been nice to have a list of the English channels on the TV rather than searching through 50 channels trying to find the ones I could watch and understand. There is a grocery store about a half a block away from the unit and it is well stocked. Not the worst place I have ever stayed but it could use some attention to details to make it a higher score in my book.
"Top class !"
06/05/14 OrlaghMarie Kildare, Ireland
Stayed here with group of 23! Everything was perfect ! Beautiful apartments, spacious, spotless and fantastic location ! Beds very comfortable and powerful showers! My only suggestion would be to add a mirror in living room and in bedroom off living room and some more lighting ! Will be recommending to friends and will be back ! Keep up the great work!
"Great location but TOO noisy"
06/04/14 BJG261 Albuquerque, New Mexico
Location Great, Staff excellent, layout of 2 bedroom 2 bath apartment worked well for 4 adults. Down side: had to by buy paper towels for kitchen and toilet paper; sink in one of the bathrooms too high - none of adults could effectively use with spilling water everywhere; our apartment faced the street and it was too loud at night so none of us got a good night keep during our stay. I would go back if I would be guaranteed a room off the street.
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