All hotels in Madrid, Spain
1 room, 2 adults
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San Bernardo 61MadridMadrid28015Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 99 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Nice Apartment"
Apartment was very clean, and had great amenities and features. It had a balcony that gave it a European feel. It was very comfortable for 6 people though. It had easy access to taxis and the metro. Restaurants were a short walk. Closer to the Plaza Mayor and Plaza de Sol had more night life though.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2015
Katheleen
US
4.0 / 5Excellent
"Nice hotel around 8 min walking to gran via"
Walking distance from gran via, a boutique apartment, with modern furniture, we arrived at night, no one was there so we checked in alone using a machine, it was weird for us a bit.
Genuine Expedia guest review
Other trip Aug 16, 2015
diala m
US
4.0 / 5Excellent
"Great apt for family"
I would recommend it to anyone. Close to all attractions.
Genuine Expedia guest review
Other trip Aug 13, 2015
A Traveler
US
5.0 / 5Outstanding
Great would definitely recommend or use again however it would be helpful to have a 24 hour staffed front desk
Genuine Expedia guest review
Other trip Aug 5, 2015
A Traveler
US
4.0 / 5Excellent
"Apartment in Madrid"
The apartment was well equipped, quiet and comfortable. Washer and dryer in our unit was a huge plus! There were inexpensive markets and subway close by. Wifi was pretty weak and spotty. We had a very nice stay and would definitely recommend them, especially to families!
Genuine Expedia guest review
Other trip Jul 18, 2015
Sheryl
US
5.0 / 5Outstanding
Our only problem was the Internet . Very weak signal in the apt , which was inconvenient .
Genuine Hotels.com guest review
4 night family trip Jun 28, 2015
Liliana
US
5.0 / 5Outstanding
"Retired"
It was very good. The problem with the driver. The front desk booked for tranpotion for 6 people to the Airport is 45€. We gave him 50€ but he ask for more.we have to have gave $20.00 more.When we get terminal for us 2 he drop of 1we have long way to walk with the....
Genuine Hotels.com guest review
4 night trip with friends May 15, 2015
Anh
US
5.0 / 5Outstanding
"Almost perfect"
Was very impressed. Great furnished and awesome designed spacious apartment. Nearest subway is Noviciado, Plaza Espana not so far too. Just one small things - sometimes was cold in rooms, may be you should avoid this property during cold season.
Genuine Expedia guest review
Other trip Mar 15, 2015
Geo
US
5.0 / 5Outstanding
"Beautiful Surprise"
When we arrived at this hotel in Spain, we discovered such a beautiful oasis of a surprise. The apartment was well appointed, clean and spacious, in addition to being centrally located. We were not expecting such a large place. In addition we had easy access to the manager, who personally picked up and delivered a pizza to us, and arranged for a taxi for the next day. The service was equivalent to a five star hotel. I would stay there again in a heartbeat!
Genuine Hotels.com guest review
1 night trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"A Mixed Bag"
There were several excellent things about this hotel: the location, the stylish and spacious apartment, and the front desk service. However, the downsides are worth noting. One of the bedrooms faced the street and was very noisy. In addition, the shutters did not close completely, so without black-out curtains, the morning sun was a literal wake-up call. The property is very stingy with towels and soap. The kitchen is well stocked, but you will need to get your own paper towels. Unlike other hotels, they don't provide coffee. Finally, we had a scary situation when an arriving guest was mistakenly given the key to our apartment. He was as shocked as we were. Getting back to the positives, the apartment was clean and stylish. While the neighborhood is not very attractive, it is safe and convenient. Nearby are numerous grocery stores, restaurants, bars, and the Metro. It is within easy walking distance of the Palace and Plaza del Sol.
Genuine Hotels.com guest review
8 night trip Jul 24, 2014
A Traveler
US
5.0 / 5Outstanding
"The Perfect Place in Madrid"
This place is AMAZING!!! I will stay here again on my next trip to Madrid. Perfect location, very quiet.
Genuine Expedia guest review
Other trip Aug 1, 2014
A Traveler
US
2.0 / 5Fair
"Great location but Too noisy"
location absolutely terrific but rooms facing the street are bad because the street is busy and loud - not able to get a good night sleep. I would stay again if I could be guaranteed a room in the back.
Genuine Hotels.com guest review
4 night trip with friends May 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place"
Very nice place but wish the staff was more accommodating to the situation. My travel partner was unable to make it due to an unexpected medical condition and a two bedroom and two bathroom was not needed. Staff was not willing to listen or understand and would not allow a downgrade to a smaller place or allow any changes at all. I guess rules and rules but this is a review and that is mine. Be more accommodating.
Genuine Hotels.com guest review
1 night trip May 20, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel close to main attractions"
We booked 2 apartments, we are a family of 8, my kids from 13 to 28, loved all the amenities and the modern decoration inside and the old building presentation outside. We enjoy our stay very much and we will recomende to our friends.
Genuine Expedia guest review
Other trip Apr 23, 2014
Sandra
US
5.0 / 5Outstanding
"GOOD FOR A FAMILY TRIP"
We were a family of five people and this room was as we expected. Good service, nearby grocery stores and within the heart of Madrid. We recommend this hotel
Genuine Hotels.com guest review
4 night family trip Dec 8, 2013
A Traveler
US
4.0 / 5Excellent
"Fair but not perfect"
They dont have daily room service only once aweek so we had to spend more time at home to wash towels and beds sheets and cleaning the rooms ...etc and if you need extra service to clean the room you have to ask before one day and pay €25
Genuine Hotels.com guest review
11 night family trip Aug 11, 2013
Jamal
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
Family of 5 trip to Madrid for New Year & sight-seeing - had a brilliant time & the apartments really suited us as a family - extremely comfortable with great facilities - will certainly be returning again
Genuine Hotels.com guest review
3 night family trip Dec 31, 2015
Gary
GB
5.0 / 5Outstanding
"Fantastic apartment with nice design"
Apartment was nice and clean. The facilities were also pretty complete (washer/dryer, pots & pans, oven, stove, utensils, orange juicer, etc). They also let you get some coffee, tea, soap, oil, salt, etc from the lobby for your use. Staff were also helpful.
Genuine Hotels.com guest review
3 night family trip Dec 10, 2015
Ryan
PH
5.0 / 5Outstanding
"Great location and great value modern flat"
Great stay, love the apartment, love the self check-in after hours
Genuine Hotels.com guest review
1 night business trip Dec 3, 2015
A Traveler
GB
5.0 / 5Outstanding
"Comfortable apartment in Madrid"
Loved the location, decor, staff, spaciousness, comfort... Everything about this apartment. would highly recommend it.
Genuine Expedia guest review
Other trip Oct 20, 2015
pia
AU
4.0 / 5Excellent
"Nice apartment with well equipped kitchen"
Nice apartment with very convenient location to metro station. Well equipped kitchen so that we can prepare breakfast by self. Just a little noisy and wake up by ambulance beep sound in midnight
Genuine Hotels.com guest review
2 night romance trip Jun 6, 2015
Chui Ying
AS
5.0 / 5Outstanding
"Incredible apartment - look no further!!"
If I could give 6 stars, I would give 10. Loved everything about the place, unbeatable location, huge living space and great comfort and service, and they had such a lovely ambience as well, typical of a boutique place. Incredible.
Genuine Hotels.com guest review
3 night family trip May 17, 2015
A Traveler
SG
5.0 / 5Outstanding
"Friends city break"
These apartments are very central, handy for accessing places of interest, bars and restaurants. The reception staff are extremely helpful giving directions for accessing places of interest and making restaurant reservations.
Genuine Hotels.com guest review
3 night trip with friends Apr 13, 2015
Claire
GB
4.0 / 5Excellent
"Stay at Eric Vokel Madrid Suites - March 2015"
It was a great stay. The team is well organized and is willing and very helpful at all times. We got stuck at checkin time at 11 pm at night and their emergency telephone line was able to help us thru is 10 minutes. I would recommend them to have a 24 hours reception facility and 24 hours access to stuff like sugar/tea/coffee etc which currently gets locked up with the closure of reception at 6 pm.
Genuine Hotels.com guest review
2 night family trip Mar 28, 2015
Anusha
IE
5.0 / 5Outstanding
"Madrid hotel."
Great hotel and location. I would stay there again. The only bad part is there is no person on duty, only a machine, for check in after 6pm.
Genuine Hotels.com guest review
2 night trip with friends Mar 15, 2015
Peter
CA
5.0 / 5Outstanding
"Great comfort, modern look, good price."
This appartment hotel is really nice, modern, comfortable and clean.
Genuine Hotels.com guest review
1 night business trip Jan 20, 2015
William
IE
5.0 / 5Outstanding
"Location prime"
Great helpful staff with accessible location to downtown core and metro station
Genuine Expedia guest review
Other trip Dec 5, 2014
johnny blaze
CA
4.0 / 5Excellent
"Location fab"
V convenient location, nice apt.
Genuine Hotels.com guest review
4 night business trip Sep 3, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice hotel central location"
Lovely accommodation what we expected as we stayed last year in the same group hotel in Barcelona. Glad we had shutters on the windows as road busy all day air conditioning excellent in august. Easy access to metro and all attractions would definitely use this hotel group again.
Genuine Expedia guest review
Other trip Aug 11, 2014
michele
GB
5.0 / 5Outstanding
"Fantastic place"
I stayed with my wife and three year old daughter for 10 nights in July 2014. We were all very satisfied with this hotel. Modern, clean, spacious, great location, very helpful staff, great facilities, and the convenience of an apartment with all the mod cons - kitchen, washing machine/dryer, fridge, stove, etc.
Genuine Expedia guest review
Other trip Jul 30, 2014
Chris
AU
5.0 / 5Outstanding
"Wonderful apartments"
We had lovely stay. The apartments are quite central only 15 mins from Plaza Mayor. The rooms were very nice. There were some nice touches like the washing kit. Would of also like a complimentary bottle of water and or coffee/ tea. Neighbourhood looked a little iffy but the people were friendly.
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
Nick
IE
5.0 / 5Outstanding
"Gorgeous modern apartment"
Fantastic stay in a 3 bedroom apartment. Lovely modern interiors. Easy 10 minute walk to Plaza Mayor. We loved it and would definitely stay again.
Genuine Hotels.com guest review
1 night trip Jun 8, 2014
Chrissie
IE
5.0 / 5Outstanding
"All great"
Clean, comfortable, great design (mix of old building with modern style). No more comment.
Genuine Hotels.com guest review
1 night business trip Jun 5, 2014
Olgiati
IE
4.0 / 5Excellent
"Very good apartment in city centre."
minor glitch with self check in kiosk (had put my middle name as the one registered) but otherwise easy to access. pleasant friendly staff. Central location and is quite noisy during the night from street outside but that has to be expected re location. Very clean apartment and would certainly go back again
Genuine Expedia guest review
Other trip May 18, 2014
RLS
GB
5.0 / 5Outstanding
"Great apartment away from home"
I travelled with my family of four to Eric Vökel Madrid Suites, the top apartment has all the comfort from home that we were looking for, spacious 3 bedrooms with 2 bathrooms, 4 balconies to choose for where to take our breakfast. If only there is a downside to the apartment, there is a busy street in front that do not allow even set down the luggage, and car parking is very expensive in the city, we could have down without the car, but we were traveling in from Valencia.
Genuine Hotels.com guest review
2 night family trip Apr 28, 2014
A Traveler
AS
5.0 / 5Outstanding
"Lovely Hotel/Apartment"
An apartment hotel is ideal to get the feel for a city and this one is beautifully designed and spacious with a good location. We were more than pleased with our decision to stay here.
Genuine Expedia guest review
Other trip Mar 25, 2014
Kaye
GB
5.0 / 5Outstanding
"Brilliant place to stay."
I've stayed just about all over the world and visited many cities. This apartment is probably the best we've stayed in. Modern, clean, spacious and well equipped. The staff couldn't do enough for us either. I would go back to Madrid just to stay in this apartment again. It really is that good.
Genuine Expedia guest review
Other trip Mar 18, 2014
A Traveler
GB
4.0 / 5Excellent
"lovely suite.great position."
helpfull staff.great position.comfortable suite.lovlely stay.
Genuine Expedia guest review
Other trip Nov 12, 2013
Eric
GB
5.0 / 5Outstanding
"Very central"
Fantastic tastefully decorated with all mod cons loved it
Genuine Expedia guest review
Other trip Oct 4, 2013
A Traveler
GB
5.0 / 5Outstanding
"Superb Suites in Easy Distance of Gran Via"
Would recommend the Erik Vokel Suites to anyone. Modern, clean, bright, comfortable. Staff are excellent - we had a couple of minor issues with the room which were resolved without fuss. One involved a damaged door handle on the patio door - not an easy issue to deal with, but it was handled quickly and efficiently. Note that the rooms are not cleaned or serviced every day - hence the comments about low supplies on other reviews (i.e. toilet roll) - but there's a supermarket two doors up, so what's the problem! The apartment is on a busy street (San Bernardo) but heard very little noise from the bedrooms. Try and get the top floor if you can with terrace. Within 50 yards of Noviciado Metro so very handy for attractions. Street leads to Gran Via (About 10 minute walk) with all shopping/dining opportunities. However San Bernardo also has plenty of places to eat/drink/tapas.
Genuine Expedia guest review
Other trip Sep 30, 2013
Dave
GB
5.0 / 5Outstanding
"Great place to stay"
Such a lovely place to stay. Home away from home. Rooms are efficient 2 bathrooms a bonus.
Genuine Expedia guest review
Other trip Sep 3, 2013
Louisa
GB
4.0 / 5Excellent
"Great hotel"
Great hotel for families, apartment is modern and clean, however breakfast is not included as we were informed and is located at a local cafe where we were told they chargebextranformhotel guests. Moreover room lacked bathroom amenities, other than that great stay and helpful staff.
Genuine Expedia guest review
Other trip Jul 25, 2013
A Traveler
GB

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Kotoisa huoneisto"
Neljän yön pysähdys Madridissa. Tulemme tänne uudelleen.
Genuine Hotels.com guest review
4 night romance trip Jan 11, 2016
A Traveler
FI
3.0 / 5Good
"solo volvería por la ubicación"
En general se podría decir que el apartamento está bueno, pero no se corresponde con el precio, era amplio pero le faltaba mobiliario y la cocina era muy pequeña y no estaba bien equipada la atención del personal bastante bien
Genuine Hotels.com guest review
3 night family trip Dec 26, 2015
JUAN MANUEL
AR
5.0 / 5Outstanding
Flott leilighet, med sentral beliggenhet. Hyggelig og imøtekommende betjening. Moderne og godt utrustede leiligheter. Anbefales!
Genuine Hotels.com guest review
3 night family trip Nov 21, 2015
A Traveler
NO
5.0 / 5Outstanding
"Perfekt!"
Super lækkert lejlighedshotel med perfekt gåafstand til gran vie og resten af byen. Vi benyttede os slet ikke af metroen.
Genuine Hotels.com guest review
4 night family trip Nov 6, 2015
Manahi
DK
5.0 / 5Outstanding
"Amplio, cómodo, bien ubicado y amigable!"
Apartamento muy cálido, grande y limpio. Bien ubicado sobre calle muy transitada cerca de la Gran Vía, quizás algo bullicioso por la noche, en especial el fin de semana. A media cuadra de la estación de Metro. Muy buena atención y servicios. Las habitaciones espaciosas con buenos lugares de guardado. Los baños completos y limpios, y la cocina totalmente equipada con todos los artefactos en perfecto estado. Muy recomendable!
Genuine Hotels.com guest review
4 night family trip Oct 7, 2015
Sylvia
AR
5.0 / 5Outstanding
"que buen piso"
el lugar esta muy padre, te sientes en tu depa mucho mas agusto que en un hotel, todo muy limpio.
Genuine Hotels.com guest review
3 night romance trip Sep 28, 2015
A Traveler
MX
5.0 / 5Outstanding
"God service og lekker leilighet"
God lokasjon i forhold til sightseeing, restauranter og shopping. Rent og pent og veldig god service av hotellpersonalet. Felles områdene var renslige og holdt høy standard. Absolutt en leilighet jeg skal booke igjen.
Genuine Expedia guest review
Other trip Oct 1, 2015
Annette
NO
4.0 / 5Excellent
"便利なアパートメント"
今回はキッチン付きのツーベッドルームに9泊。食洗機、洗濯機、アイロンとアイロン台もあったので、持っていく洋服・下着の枚数が少なくて済みました。スーパーマーケット、八百屋さん(fruiteria )、パン屋さんもあり、食事の支度もバッチリです。一階のレセプションにオリーブオイルなどの調味料の小さいパックが揃っていて、必要な分だけで無駄が無くて助かりました。 一番近い駅はノビシアドですが、雰囲気の良いカフェや地元の人に人気のフードコートがあるトリビューナル駅へも5分くらいで行けるので外食も不自由しませんでした。 チェックインがレセプションの営業時間外でしたが、事前の予約確認メールでチェックイン方法、部屋のカードキーの受け取り方を教えてくれたので全く問題有りませんでした。
Genuine Expedia guest review
Other trip Sep 22, 2015
cinnamon
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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