"A Mixed Bag"
There were several excellent things about this hotel: the location, the stylish and spacious apartment, and the front desk service. However, the downsides are worth noting. One of the bedrooms faced the street and was very noisy. In addition, the shutters did not close completely, so without black-out curtains, the morning sun was a literal wake-up […] call. The property is very stingy with towels and soap. The kitchen is well stocked, but you will need to get your own paper towels. Unlike other hotels, they don't provide coffee. Finally, we had a scary situation when an arriving guest was mistakenly given the key to our apartment. He was as shocked as we were. Getting back to the positives, the apartment was clean and stylish. While the neighborhood is not very attractive, it is safe and convenient. Nearby are numerous grocery stores, restaurants, bars, and the Metro. It is within easy walking distance of the Palace and Plaza del Sol. Read moreGenuine Hotels.com guest review
"Great location but Too noisy"
location absolutely terrific but rooms facing the street are bad because the street is busy and loud - not able to get a good night sleep. I would stay again if I could be guaranteed a room in the back.Genuine Hotels.com guest review
Very nice place but wish the staff was more accommodating to the situation. My travel partner was unable to make it due to an unexpected medical condition and a two bedroom and two bathroom was not needed. Staff was not willing to listen or understand and would not allow a downgrade to a smaller place or allow any changes at all. I guess rules and rules […] but this is a review and that is mine. Be more accommodating. Read moreGenuine Hotels.com guest review
"Very nice hotel close to main attractions"
We booked 2 apartments, we are a family of 8, my kids from 13 to 28, loved all the amenities and the modern decoration inside and the old building presentation outside. We enjoy our stay very much and we will recomende to our friends.Genuine Expedia guest review
"GOOD FOR A FAMILY TRIP"
We were a family of five people and this room was as we expected. Good service, nearby grocery stores and within the heart of Madrid. We recommend this hotelGenuine Hotels.com guest review
"Fair but not perfect"
They dont have daily room service only once aweek so we had to spend more time at home to wash towels and beds sheets and cleaning the rooms ...etc and if you need extra service to clean the room you have to ask before one day and pay €25Genuine Hotels.com guest review
We had lovely stay. The apartments are quite central only 15 mins from Plaza Mayor. The rooms were very nice. There were some nice touches like the washing kit. Would of also like a complimentary bottle of water and or coffee/ tea. Neighbourhood looked a little iffy but the people were friendly.Genuine Hotels.com guest review
"Gorgeous modern apartment"
Fantastic stay in a 3 bedroom apartment. Lovely modern interiors. Easy 10 minute walk to Plaza Mayor. We loved it and would definitely stay again.Genuine Hotels.com guest review
Clean, comfortable, great design (mix of old building with modern style). No more comment.Genuine Hotels.com guest review
"Very good apartment in city centre."
minor glitch with self check in kiosk (had put my middle name as the one registered) but otherwise easy to access. pleasant friendly staff. Central location and is quite noisy during the night from street outside but that has to be expected re location. Very clean apartment and would certainly go back againGenuine Expedia guest review
An apartment hotel is ideal to get the feel for a city and this one is beautifully designed and spacious with a good location. We were more than pleased with our decision to stay here.Genuine Expedia guest review
"Brilliant place to stay."
I've stayed just about all over the world and visited many cities. This apartment is probably the best we've stayed in. Modern, clean, spacious and well equipped. The staff couldn't do enough for us either. I would go back to Madrid just to stay in this apartment again. It really is that good.Genuine Expedia guest review
"lovely suite.great position."
helpfull staff.great position.comfortable suite.lovlely stay.Genuine Expedia guest review
Fantastic tastefully decorated with all mod cons loved itGenuine Expedia guest review
"Superb Suites in Easy Distance of Gran Via"
Would recommend the Erik Vokel Suites to anyone. Modern, clean, bright, comfortable. Staff are excellent - we had a couple of minor issues with the room which were resolved without fuss. One involved a damaged door handle on the patio door - not an easy issue to deal with, but it was handled quickly and efficiently. Note that the rooms are not cleaned […] or serviced every day - hence the comments about low supplies on other reviews (i.e. toilet roll) - but there's a supermarket two doors up, so what's the problem! The apartment is on a busy street (San Bernardo) but heard very little noise from the bedrooms. Try and get the top floor if you can with terrace. Within 50 yards of Noviciado Metro so very handy for attractions. Street leads to Gran Via (About 10 minute walk) with all shopping/dining opportunities. However San Bernardo also has plenty of places to eat/drink/tapas. Read moreGenuine Expedia guest review
"Great place to stay"
Such a lovely place to stay. Home away from home. Rooms are efficient 2 bathrooms a bonus.Genuine Expedia guest review
Great hotel for families, apartment is modern and clean, however breakfast is not included as we were informed and is located at a local cafe where we were told they chargebextranformhotel guests. Moreover room lacked bathroom amenities, other than that great stay and helpful staff.Genuine Expedia guest review
Totally excellent, just like oasis in the city, with perfectly arranged space and all equipment we need. Though there were construction outside when we were there, and the neighborhood is comparatively tedious, we love the accommodation!Genuine Hotels.com guest review
الموقع قريب من السنتر وشارع القراند فريا انصح بهGenuine Hotels.com guest review
Bonne situation géographique dans Madrid (à 5 min à pied de la Plaza de Espana et de la Gran Via). Appartements très bien équipés et propres. Rien à redire.Genuine Hotels.com guest review
Boa estadia. Recomendo para famílias, pois o primeiro quarto é separado da sala por uma divisória que não dá muita privacidade. Bem perto do metrô e mercadinhos. Aconchegante, limpo e com camas confortáveis. O piso faz um pouco de barulho.Genuine Hotels.com guest review
"Super beliggenhed ,- og rigtig god service !"
Super lejlighed. Rigtig god renlighed. Meget centralt ( og selvfølgelig noget støj fra gaden ,- men det er jo svært at bo midt i byen , og ikke forvente støj) Vi havde en super ferie, og vender meget gerne tilbage !Genuine Hotels.com guest review
"bra läge - stor lägenhet"
Mycket bra för storfamiljen. Reception hjälpsam och pratade bra engelska. Restauranger, tunnelbana mm aldeles intil - gångavstånd till mycket. Obekväma bäddsofor - annars väldigt bra!Genuine Hotels.com guest review
Avulias ja miellyttävä henkilökunta. Keittiössä hyvä varustetaso. Öisin oli viileää mutta ylimääräisiä peittoja ei ollut saatavilla. Henkilökunta pahoitteli. 5 vrk :n aikana olisi ollut mukavaa jos huone olisi kerran imuroitu! Metroasema 100:n metrin päässä. Jos menisin uudelleen Madridiin käyttäisin tätä hotellia.Genuine Hotels.com guest review
Nous avons été relogé à Erik Vokel de Atocha. Le lieu est tout neuf. Mobilier de qualité. Seul chose à revoir: l'isolation phonique de la porte de l'appartement.. on entend tout le couloir et les personnes qui prennent l'ascenseur.Genuine Hotels.com guest review
"estadia en Madrid"
Estadia de 4 dias agradable, percances menores que fueron resueltos rapidamenteGenuine Hotels.com guest review
"Acomodações muito boas"
Tudo funcional, destque para acomodações e recursos de cozinha. Proximidade de mercados e metro, recepção muito atenciosa. Café da manhã fora do hotel e muito básico com voucher. Importante: se ficar menos de 04 noites, a limpeza é por sua conta, acima disto 1 limpeza geral incluída.Genuine Hotels.com guest review
Wir waren 7 Personen und hatten eine Dachwohnung mit zwei Terrassen. Alles war sehr sauber und das Personal hilfsbereit und freundlich. Absolut zu empfehlen, für Familien aber auch für Gruppen als Kurzurlaub!Genuine Hotels.com guest review
"Hotel de diseño en una zona céntrica"
El hotel es precioso y la chica de recepción encantadora. Siempre dispuesta a mejorar tu estancia. La zona donde está situado es perfecta para perderte por las callejuelas del centro de Madrid. Un barrio lleno de vida y de locales preciosos para disfrutar de buena gastronomía. Además de tener a dos pasos calles con las tiendas más de moda del país. A […] menos de 10 minutos andando está el Palacio Real, la Catedral de la Almudena, la Plaza Mayor y un sinfín de cultura arquitectónica. En definitiva, un hotel encantador para disfrutar de unos días en Madrid. Read moreGenuine Expedia guest review
"Excelente atendimento, apartamento confortável"
Excelente atendimento na recepção, ótimo apartamento,no mesmo hotel confortável, moderno, bem localizado, próximo de todo o comércio, metro ao lado. Gostamos muito, recomendaremos para amigos, em nossa próxima viagem para Madri, ficaremos no Eric Vokel.Genuine Hotels.com guest review
"Definitely 5 star!"
09/14/14 Swiftone19 Newcastle upon Tyne, United Kingdom
Stayed in two penthouse apartments in early September. They were pristine, amazing quality with beautiful views across Madrid from the terraces. Brilliant location with Metro stop, supermarkets and bars on the doorstep. Would most definitely recommend these flawless apartments!
09/10/14 bagg10 manchester
just falls shy of full marks really. we had a top floor apartment, because we liked the terrace space. when we arrived, about 5.30, patricia, who greeted us, seemed very relieved. she explained that we should have received an email to explain that the reception closes at 6pm, which we hadn't (not caught up in spam either, as i've since checked), so we would have had to call somebody to let us in. anyway, the apartment was great, but with a couple of little niggles: i) there was no salt & pepper in the kitchen which, is pretty standard for an apartment (or other rental) really. certainly had them at others we have stayed in. ii) the bath towels were more like tea towels - very small and very thin. other than that, it was perfect.
"Great way to start our trip to Spain"
09/06/14 Betty S New York
We arrived very early since we had an overnight flight from NY. We were told by the receptionist Patricia we could leave our bags in the lobby and go exploring and be back to check in by 1:30p since the previous occupants were checking out at 12noon. She was very helpful in pointing out major city sights and good places to eat on the map as well as how to get to them via foot/metro/bus, etc. Our original documents said we had a two bdrm. Upon checking in we were told we were upgraded to the "penthouse" 2bdrm/2bth terrace apt. It was a LOVELY sight to see upon walking in. The bedrooms were a good size, each having its own bathroom. The living/kitchen/dining area had more than enough room to accommodate us 3 adults and a toddler. We requested a crib and high chair prior to our arrival and got both (a pack and play and high chair). The unit had a washer/dryer combo which came in very handy our last night there. At first I was skeptical that there was no bath tub to bathe my 17m daughter in. But the shower was big enough to fit a family of 4 and the shower head was removable making it very easy to give her a shower instead of a bath which she loved. The apt was stocked with mini shampoo, soap, dish soap, sponge, and anything else you needed could be requested which Patricia was always asking if we were low on anything every time we ran into her leaving the bldg. This apt is located right next to a metro stop on one side and a supermarket on the other. It's in a very good location and the employees very friendly. I wish there was an Erik Vokel in Seville which we are in right now. But we will be staying in an a Erik Vokel on our last leg in Barcelona. We look forward to it now!
09/03/14 Jenngf Atlanta, Georgia
Apartment was in excellent condition and the service was extraordinary... very well located near a metro station...would stay there again without a doubt! A shout out to Iria who helped us with the check in, giving us directions, coordinating our airport shuttle and the lovely lanyard...
08/29/14 Traci M Melbourne, Australia
This apartment complex was perfectly located to explore Madrid. It was within walking distance to the Real Palicio and cathedral. The Gran Via shopping area and numerous restaurants were moments away. Several metro stations were on the street and a supermarket was on the corner. Our apartment was stylishly modern, spotlessly clean and very spacious. The kitchen was well equipped and a washing machine was provided. (Although instructions for the washing machine are provided, they are very vague. I simply found the manual online and worked it out easily.) Tea, coffee, soap etc are all available in the reception area. Elena, at the front desk, was delightful and provided us with excellent recommendations for sightseeing and dinners. There is no parking available here but we were easily directed to secure parking a few blocks away. We have previously stayed with Erik Vokel, in Barcelona, and would definitely seek them out again. They come highly recommended.
08/29/14 Rebecca F London, United Kingdom
very good apartment and service. help via phone in lobby. Free wifi. good location for seeing Madrid. very good value for money for a family. I would definitely book again. Parking was a bit tricky tho.
"Madrid with family"
08/29/14 12Jo24 Toronto, Canada
Very good place in a good location! Though please don't don't tell visitors Madrid is a safe city (as I was when looking for a restaurant from the concierge), I was robbed of phone and wallet on my first day!
08/27/14 Celisa S Carrboro, NC, United States
My family--2 adults, 2 kids (7 and 3)--stayed here for two nights. It's super close and easily walkable to Atocha. You're also very close to the Parque del Buen Retiro and the museum triangle (Prado, Reina Sofia, etc.). Good metro access. Buses too--though we didn't take any so I can't speak to that. Communication was good and easy, online and in person, with the staff. (We speak Spanish, but it seemed like a lot of other guests didn't, and the staff were very comfortable with English.) They helped arrange an early am taxi for us on our last day when we were headed to the airport. Grocery store (Super Cor) close by on the corner. Lots of restaurant options nearby. And, of course, you have the kitchen. I wouldn't want to attempt to truly cook in the room--the supplies are somewhat limited--but it's great for cold drinks, snacks, light breakfast items, or eating takeout. The pool is super tiny--but it did the trick of amusing the kids in the afternoon. And there are settings so you can swim against a current if you're looking to swim for exercise. We had some trouble with the wireless--we woke up early one morning to do some work before the kids were up, but the wireless was out. Since the office staff weren't in yet, there was nothing for us to do but wait. When they got in, they reset the router, and fixed the issue. So no big deal. The room was nice--modern, clean, functional. All in all, a very good place to stay.
"Very clean and we'll stocked apartment"
08/27/14 sluke-62 Ireland
Spent 3 nights here to explore Madrid. Perfect location and a lovely clean , quiet , modern apartment. The staff were most helpful and the facilities were as described on the site. Would definelty recommend
"Nice location and Good apartment"
The peoples there were very nice, rooms were very clean, good design, good location near the Madrid main train station, very close to museums,you can go waking to granVia street and I liked every thing
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