"A Mixed Bag"
There were several excellent things about this hotel: the location, the stylish and spacious apartment, and the front desk service. However, the downsides are worth noting. One of the bedrooms faced the street and was very noisy. In addition, the shutters did not close completely, so without black-out curtains, the morning sun was a literal wake-up […] call. The property is very stingy with towels and soap. The kitchen is well stocked, but you will need to get your own paper towels. Unlike other hotels, they don't provide coffee. Finally, we had a scary situation when an arriving guest was mistakenly given the key to our apartment. He was as shocked as we were. Getting back to the positives, the apartment was clean and stylish. While the neighborhood is not very attractive, it is safe and convenient. Nearby are numerous grocery stores, restaurants, bars, and the Metro. It is within easy walking distance of the Palace and Plaza del Sol. Read moreGenuine Hotels.com guest review
"Great location but Too noisy"
location absolutely terrific but rooms facing the street are bad because the street is busy and loud - not able to get a good night sleep. I would stay again if I could be guaranteed a room in the back.Genuine Hotels.com guest review
Very nice place but wish the staff was more accommodating to the situation. My travel partner was unable to make it due to an unexpected medical condition and a two bedroom and two bathroom was not needed. Staff was not willing to listen or understand and would not allow a downgrade to a smaller place or allow any changes at all. I guess rules and rules […] but this is a review and that is mine. Be more accommodating. Read moreGenuine Hotels.com guest review
"Very nice hotel close to main attractions"
We booked 2 apartments, we are a family of 8, my kids from 13 to 28, loved all the amenities and the modern decoration inside and the old building presentation outside. We enjoy our stay very much and we will recomende to our friends.Genuine Expedia guest review
"GOOD FOR A FAMILY TRIP"
We were a family of five people and this room was as we expected. Good service, nearby grocery stores and within the heart of Madrid. We recommend this hotelGenuine Hotels.com guest review
"Fair but not perfect"
They dont have daily room service only once aweek so we had to spend more time at home to wash towels and beds sheets and cleaning the rooms ...etc and if you need extra service to clean the room you have to ask before one day and pay €25Genuine Hotels.com guest review
We had lovely stay. The apartments are quite central only 15 mins from Plaza Mayor. The rooms were very nice. There were some nice touches like the washing kit. Would of also like a complimentary bottle of water and or coffee/ tea. Neighbourhood looked a little iffy but the people were friendly.Genuine Hotels.com guest review
"Gorgeous modern apartment"
Fantastic stay in a 3 bedroom apartment. Lovely modern interiors. Easy 10 minute walk to Plaza Mayor. We loved it and would definitely stay again.Genuine Hotels.com guest review
Clean, comfortable, great design (mix of old building with modern style). No more comment.Genuine Hotels.com guest review
"Very good apartment in city centre."
minor glitch with self check in kiosk (had put my middle name as the one registered) but otherwise easy to access. pleasant friendly staff. Central location and is quite noisy during the night from street outside but that has to be expected re location. Very clean apartment and would certainly go back againGenuine Expedia guest review
An apartment hotel is ideal to get the feel for a city and this one is beautifully designed and spacious with a good location. We were more than pleased with our decision to stay here.Genuine Expedia guest review
"Brilliant place to stay."
I've stayed just about all over the world and visited many cities. This apartment is probably the best we've stayed in. Modern, clean, spacious and well equipped. The staff couldn't do enough for us either. I would go back to Madrid just to stay in this apartment again. It really is that good.Genuine Expedia guest review
"lovely suite.great position."
helpfull staff.great position.comfortable suite.lovlely stay.Genuine Expedia guest review
Fantastic tastefully decorated with all mod cons loved itGenuine Expedia guest review
"Superb Suites in Easy Distance of Gran Via"
Would recommend the Erik Vokel Suites to anyone. Modern, clean, bright, comfortable. Staff are excellent - we had a couple of minor issues with the room which were resolved without fuss. One involved a damaged door handle on the patio door - not an easy issue to deal with, but it was handled quickly and efficiently. Note that the rooms are not cleaned […] or serviced every day - hence the comments about low supplies on other reviews (i.e. toilet roll) - but there's a supermarket two doors up, so what's the problem! The apartment is on a busy street (San Bernardo) but heard very little noise from the bedrooms. Try and get the top floor if you can with terrace. Within 50 yards of Noviciado Metro so very handy for attractions. Street leads to Gran Via (About 10 minute walk) with all shopping/dining opportunities. However San Bernardo also has plenty of places to eat/drink/tapas. Read moreGenuine Expedia guest review
"Great place to stay"
Such a lovely place to stay. Home away from home. Rooms are efficient 2 bathrooms a bonus.Genuine Expedia guest review
Great hotel for families, apartment is modern and clean, however breakfast is not included as we were informed and is located at a local cafe where we were told they chargebextranformhotel guests. Moreover room lacked bathroom amenities, other than that great stay and helpful staff.Genuine Expedia guest review
الموقع قريب من السنتر وشارع القراند فريا انصح بهGenuine Hotels.com guest review
Bonne situation géographique dans Madrid (à 5 min à pied de la Plaza de Espana et de la Gran Via). Appartements très bien équipés et propres. Rien à redire.Genuine Hotels.com guest review
Boa estadia. Recomendo para famílias, pois o primeiro quarto é separado da sala por uma divisória que não dá muita privacidade. Bem perto do metrô e mercadinhos. Aconchegante, limpo e com camas confortáveis. O piso faz um pouco de barulho.Genuine Hotels.com guest review
"Super beliggenhed ,- og rigtig god service !"
Super lejlighed. Rigtig god renlighed. Meget centralt ( og selvfølgelig noget støj fra gaden ,- men det er jo svært at bo midt i byen , og ikke forvente støj) Vi havde en super ferie, og vender meget gerne tilbage !Genuine Hotels.com guest review
"bra läge - stor lägenhet"
Mycket bra för storfamiljen. Reception hjälpsam och pratade bra engelska. Restauranger, tunnelbana mm aldeles intil - gångavstånd till mycket. Obekväma bäddsofor - annars väldigt bra!Genuine Hotels.com guest review
Avulias ja miellyttävä henkilökunta. Keittiössä hyvä varustetaso. Öisin oli viileää mutta ylimääräisiä peittoja ei ollut saatavilla. Henkilökunta pahoitteli. 5 vrk :n aikana olisi ollut mukavaa jos huone olisi kerran imuroitu! Metroasema 100:n metrin päässä. Jos menisin uudelleen Madridiin käyttäisin tätä hotellia.Genuine Hotels.com guest review
Nous avons été relogé à Erik Vokel de Atocha. Le lieu est tout neuf. Mobilier de qualité. Seul chose à revoir: l'isolation phonique de la porte de l'appartement.. on entend tout le couloir et les personnes qui prennent l'ascenseur.Genuine Hotels.com guest review
"estadia en Madrid"
Estadia de 4 dias agradable, percances menores que fueron resueltos rapidamenteGenuine Hotels.com guest review
"Acomodações muito boas"
Tudo funcional, destque para acomodações e recursos de cozinha. Proximidade de mercados e metro, recepção muito atenciosa. Café da manhã fora do hotel e muito básico com voucher. Importante: se ficar menos de 04 noites, a limpeza é por sua conta, acima disto 1 limpeza geral incluída.Genuine Hotels.com guest review
Wir waren 7 Personen und hatten eine Dachwohnung mit zwei Terrassen. Alles war sehr sauber und das Personal hilfsbereit und freundlich. Absolut zu empfehlen, für Familien aber auch für Gruppen als Kurzurlaub!Genuine Hotels.com guest review
"Hotel de diseño en una zona céntrica"
El hotel es precioso y la chica de recepción encantadora. Siempre dispuesta a mejorar tu estancia. La zona donde está situado es perfecta para perderte por las callejuelas del centro de Madrid. Un barrio lleno de vida y de locales preciosos para disfrutar de buena gastronomía. Además de tener a dos pasos calles con las tiendas más de moda del país. A […] menos de 10 minutos andando está el Palacio Real, la Catedral de la Almudena, la Plaza Mayor y un sinfín de cultura arquitectónica. En definitiva, un hotel encantador para disfrutar de unos días en Madrid. Read moreGenuine Expedia guest review
"Excelente atendimento, apartamento confortável"
Excelente atendimento na recepção, ótimo apartamento,no mesmo hotel confortável, moderno, bem localizado, próximo de todo o comércio, metro ao lado. Gostamos muito, recomendaremos para amigos, em nossa próxima viagem para Madri, ficaremos no Eric Vokel.Genuine Hotels.com guest review
08/09/14 LauraH-TRIP Maidstone, United Kingdom
Just got home from a fab stay at erik vokel! Apartment was gorgeous spotlessly clean and the staff couldn't do enough for us including arranging the apartment for early check in and leaving me a lovely birthday note and wine :-) would highly recommend we have also stayed at the gran via Barcelona and was lovely to see the same member of staff that we met last year! Thank you for looking after us x
"Stay in style at Erik Vokel!"
08/07/14 Gina P Washington DC, District of Columbia
We stayed in a 2b, 2ba in late june, for four nights. Loved the location--some reviews have mentioned they thought the area was "gritty" but perhaps that is a matter of perception. We liked staying off the tourist path, and the location of this hotel has more of a neighborhood feel than a tourist feel. It's close to the GranVia, but not so close to be affected by the noise and one block away from Madrid's very clean and efficient Metro system. Apartment: very clean, well-equipped, modern, comfortable, and possessed nice design elements. I never think that's important until I stay in a place that pays attention to design and does it well. Beds were comfortable, linens plush, bathrooms very well laid-out. Great size for our family. Staff: excellent! Especially Victor! There was a problem with the room we originally booked, but the solution was worked out very quickly and to my advantage. No complaints at all, we were very well taken care of. Staff was very accommodating and made suggestions for things to see and do. Noise: people, you are in Madrid. It is a large city. Spainards eat late and go to bed after midnight. In the meantime, you will hear them walking, talking and partying in the streets. Join them! Or bring earplugs. Problem solved.
"A Mixed Bag"
08/07/14 fishbone96 Washington DC, District of Columbia
There were several excellent things about this hotel: the location, the stylish and spacious apartment, and the front desk service. However, the downsides are worth noting. One of the bedrooms faced the street and was very noisy. In addition, the shutters did not close completely, so without black-out curtains, the morning sun was a literal wake-up call. The property is very stingy with towels and soap. The kitchen is well stocked, but you will need to get your own paper towels. Unlike other hotels, they don't provide coffee. Finally, we had a scary situation when an arriving guest was mistakenly given the key to our apartment. He was as shocked as we were. Getting back to the positives, the apartment was clean and stylish. While the neighborhood is not the most attractive, it is safe and convenient. Nearby are numerous grocery stores, restaurants, bars, and the Metro. It is within easy walking distance of the Palace and Plaza del Sol.
"Neighbours from vokel madrid need also calm atmosphere"
08/06/14 isaboca Madrid, Spain
By the pictures and opinions i see you have wonderful apartments... Just one tiny BUT As neighbour of your hotels i feel that often small parties or loud conversations take place at night and during the week... Please some of the "crazy and loud spaniards" love to sleep in peace and work everyday. I beg that you ask normal, civic and european behaviour to evryone who looks for a nice experience at your cozy apartments... Neighbourhood will thank you immensely
"Great location combined with EXCELLENT service"
08/05/14 Patrick A Sydney, Australia
4 nights in a comfortable and well appointed apartment that is Eric Vokel. The hotel was centrally located and the stand-out was the service we received from Elena (who was the concierge at the hotel for 3 out of the 4 nights). Nothing was too hard and service delivered with a smile and incredible grace. Provided plenty of local tips and hints to make our stay much better. Don't think you can get any better for the price.
"Not a bad apartment"
08/05/14 TeamApples Al Khobar, Saudi Arabia
We arrived quite tired and were given our apartment which initially we were ok with. But on reflection the next day we realised we booked a Penthouse 1 bed apartment with terrace and had been given a 5th floor 1 bed apartment (there are 6 floors) with a balcony. After mentioning to staff they offered to move us up. In Spanish it seems that Penthouse does not necessarily mean top floor and Terrace can mean balcony. However, the location to the city centre is great and we didn't move the car in the 3 days we were there.
07/30/14 Megsy123 Sydney, Australia
We booked and pre-paid (five months in advance) the two bedroom penthouse and received a first floor dark cave-like room with no outdoor space which had to be accessed by climbing over 6 bags of laundry and garbage and a vacuum cleaner. When we queried whether we had been given the correct room the lady on reception told us that there had been a mistake and some faceless person in Barcelona had mistakenly logged us in as booking a standard room as opposed to the more expensive penthouse they had actually charged us for!! We demanded and received our money back and were lucky to find a much better hotel which turned out to be all for the best. On the way out I suggested that they should change their systems and was informed that there is nothing wrong with their system - just the faceless person in Barcelona had stuffed up. So I'm guessing this can and will happen again unless said faceless person in Barcelona departs the company. I would recommend this hotel to people who like to fly by the seat of their pants and don't care if they pay for one thing and get something much worse. If you like to be organised and book ahead and don't like finding alternate accommodation in peak season, do not stay here!
"Area is a little gritty"
07/27/14 Brian94010 Palo Alto, California
We reserved a 2 br, 2 ba unit for three nights. On first night, our flight arrived after the front desk crew left for the evening. We were assigned a 2 br, 1 ba unit. I went to front desk when they opened the next day and requested the room we paid for. We were subsequently moved to different room the second night. I have sent numerous emails to hotel asking for a refund for the variance in the rooms assigned the first night but have not received any responses from the hotel. Not having a 24 hour front desk staff is problematic to me. Every evening, small kids ran free throughout the hotel going up and down on the elevator and running and playing in the hallway. These same kids disturbed all of the guests until 1 am every night. Area is a little gritty. I would not recommend this hotel.
"Feel more like a local in Madrid"
07/27/14 trebornamron Hong Kong
Great apartment style hotel, with modern amenities and lots of space. Much better than staying at a traditional type hotel. The staff were very friendly, and it's in a fantastic location. Walking distance to all the major sights, and also situated between 2 metro stations to get further afield. The area is a cool part of Madrid, lots of little lane ways with nice little shops, cafes and bars.
07/19/14 paul m
Great customer service,excellent rooms in a good location .I will recommend to family that if going to madrid this is the place to stay.We are already planning our next trip and look forward to the new Eric Vokel opening in New York..
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