Staff was very welcoming and helpful to us. We asked for a cot in the room and was there when we arrived. The Hotel is very centered and near the best places. you have convenience stores, bakery, movies etc... just upfront. Fo us the only thing was we couldn't connect to internet. We were located in the B part of the hotel, so maybe the signal doesn't […] get there. But overall it was a great experience. Read moreGenuine Hotels.com guest review
"Great Hotel Near Plaza Mayor"
This hotel was great. The room was a decent size and it was nicely decorated. Being a newer hotel, it was in very good shape and clean. There is no concierge and the front desk staff wasn't always knowledgeable but this was a minor point. It was an easy walk to Plaza Mayor and the hotel was located on a safe street. Just across the street, there is […] a small market where you can purchase a 1.5L of water for just 1 Euro. Also, for cheap transportation (5 Euros) to/from the airport, use the "Tirso de Molina" Metro stop (this is located in a plaza within a 3 minute walk from the hotel). Look for the street "Calle Doctor Cortezo" just off the plaza and you will quickly find the hotel on your left. Metro directions in detail: from the airport: Take pink #8 line to "Nuevos Ministerios," here change to the gray #6 to "Cuatro Caminos" (just 1 stop) where you will get on the blue#1 (direction Valdecarros) until the "Tirso de Molina" stop. Read moreGenuine Hotels.com guest review
"Centrally located and pleasant rooms. Convenience."
Eurostars has more than one location in Madrid but this one was very centrally located. Most attractions are walking distance and those that are not are easily reachable by public transport. Taxis can also be easily accessed. We reached very tired after flying from Jamaica and though we arrived well in advance of our check in time, the staff were able […] to accommodate us with early check in. This literally saved us a day as we were able to refresh and recharge. Eating in the area is very easy as is shopping. Read moreGenuine Expedia guest review
Caution with de air conditioner and wi-fi. The rooms are very hot and the wi-fi is intermittent and very slow!Genuine Expedia guest review
"Clean and Comfortable"
Room was comfortable and clean, in an excellent location.Genuine Expedia guest review
"It was a great, cozy room in a great location."
The Eurostars chain is creates a great experience. Our room was compact but very comfortable. The staff was great and tolerated our poor Spanish with great patience.Genuine Expedia guest review
"convenient and fresh"
The hotel is on an odd street but conveniently located to Plaza del Sol and other nearby attractions. The lobby and reception greeted us warmly. The lobby computer did not have an available printer and boarding passes needed to be emailed to the front desk to be printed. The front desk was very accomodating and helpful regarding printing. The room was […] newly renovated and extremely clean. White bedding and "wood" floors. The bathroom, new and meticulously clean, had a wonderful rain shower and and extra long bath tub. Read moreGenuine Hotels.com guest review
"Great Hotel, staff not so good"
The hotel is brand new. Very nice, modern, elegant. I would recommend it to anyone. Two big issues. the first one you feel that for anything you want you need to pay extra. For example I wanted to check the weight of my bags, you need to pay one euro per bag. If you want conditioner, you need to pay, etc. the second thing, front desk staff, wasnt […] helfull at all. I ended up usign Google's travel recommendations. Also two of the 3 nights I was there the airconditioning in my room wasnt working, ask them to help, nothing happened. Read moreGenuine Expedia guest review
"Excellent value hotel"
The hotel was great for my two night stay. Staff provided excellent service. Room was modern, clean, and comfortable.Located very close to metro and easy walk to central madrid sights. Movie theatre next door if weather is bad and you, d like to be inside.Genuine Hotels.com guest review
"Very nice brand new Hotel that is very economical."
Hotel is very nice and clean. In a very nice location located very close to the metro and located near many major attractions . I took the metro from the airport for only 5 Euros, and walked only 2 streets to the entrance of the hotel. I took a taxi back to airport, because I was running out of time. It was only suppose to cost 35 Euros, but the cab […] driver charged me 44 Euros. He ripped me off, but I couldn't do anything about it. Make sure you ask before you get in the cab. I was able to check in early, which I was grateful after flying all night from the States and through Paris. The bed was very comfortable. The lobby was decorated nicely. There is a huge selections of different stored and restaurants in the vicintiy. Great overall experience. Read moreGenuine Expedia guest review
"Great value for money"
This hotel has become my favorite for my stays in Madrid.Genuine Hotels.com guest review
"Good hotel close to the center"
It was a nice, clean room. Hotel is much nicer inside than it looks from the outside. Staff was friendly. Only minus is that I could have sworn I was told breakfast was included in my room so I ate breakfast. I was told only after that it was NOT included so you may want to double check before you indulge.Genuine Hotels.com guest review
"very nice new hotel in the center of Madrid"
great location,close to everything. Very clean, modern hotel. Breakfast buffet the same every day and not much to choose from. Very friendly stuff at the front desk.Genuine Expedia guest review
Fantastic hotel, really comfortable beds, and very clean. Great location, and close to the major sights, as well as blocks away from great bars and restaurants and nightlife. Would absolutely stay here again.Genuine Hotels.com guest review
"cannes france july 2013"
enjoyed our stay very much. Great staff and location. Recommend new flooring in the rooms and the lobby area.Genuine Hotels.com guest review
"Good hotel bad internet"
The location is great the staff is pleasant and helpful. Breakfast is a bit poor, it could use more vegetables. But the real big problem of the hotel is the internet (both the wired and the wifi) connection. It was so weak that it was practically useless. As the purpose I'm coming to Madrid is work, the internet is crucial and it probably will prevent […] me from returning to this hotel. Read moreGenuine Hotels.com guest review
"Brilliant and ideal"
This hotel is right next to the metro. Only 5 minutes walk to Plaza del Sol. Walking distance to Santa Ana and plaza del angel which has amazing menus del dia. Room was really clean, had everything you needed. Lots of toiletries and even a hair dryer with a diffuser(for curly hair, if your a man reading this and have no idea what that is!). No tea or […] coffee but the best coffee is out there in a taverna at the end of the road! All in all I would have no hesitation going back there!! Read moreGenuine Expedia guest review
"Happy with the Eurostar Plaza Mayor Hotel"
We stayed here two weeks ago. We were very happy with the hotel. The service at the friend desk was outstanding. Sergio, in particular helped us book a flamenco show, and gave us lots of helpful advice. The rooms were very clean and comfortable and the breakfast at the hotel was very good too. The hotel is less than 5 minute walk to the main square. […] We found that we were very happy with the neighbourhood of the hotel if you turned left out of the front doors. If you turned right the neighbourhood was less desirable. Also, the drinks at the little hotel bar were a great deal!! We would stay here again if we come to Madrid again. Read moreGenuine Hotels.com guest review
The interior of the hotel is great. Everything is new and clean. Design is great and functional. I do like the bathroom, it's spacious, functional and nice looking. Bed is so so. It makes sound. The neighborhood is lame, dirty sidewalk and graffiti everywhere. But that seems to be the problem everywhere in Madrid, not jus this particular neighborhood. Also […] the window faces courtyard, no views, just looking at other windows and machines. Again, that seems to be the case everywhere in Madrid, Madrid is a very cramped city, all the buildings are narrow and cramped together without space between them, very few people get views. I think the hotel/company made the best of the situation and created an oasis in a lame neighborhood. Inside the hotel, it's really nice. Outside, it's not a pleasant walk to Puerta Del Sol where you take metro or do your shopping. If I have to return to Madrid, I would choose a hotel right next to Puerta Del Sol so I don't have to pass all the unpleasant area. Or I would choose a different neighborhood If I know which one is better. Read moreGenuine Expedia guest review
The hotel was very nice and in an excellent location. We didn't have breakfast but there was an excellent cafe nearby called La Rollerie. The only downside was the street outside the hotel because it was dirty and smelly.Genuine Hotels.com guest review
After enjoying a weekend at the fabulous Eurostars Hotel in Berlin, I was somewhat disappointed with our stay here in Madrid. The staff were reasonably helpful & the facilities were adequate but I found the atmosphere rather staid; the communal areas are dull & dark - so much grey!! For a new hotel (only a year old), it felt like it needed a brightening […] up. The hotel is reasonably well positioned for most of the major sights & the breakfast was good. Overall, I expected better. Read moreGenuine Hotels.com guest review
"Good location, friendly staff and nice room"
Very happy with the service of the hotel staff, room was very clean n new, very close to metro station n sol, highly recommendedGenuine Hotels.com guest review
Stayed with my gf for one night to catch a football game. Best hotel we stayed in during our trip around Europe! Hotel was brand new, with excellent bathroom and comfortable bed. Was not two singles pushed together, which was another bonus. Great location, which was only a 5 minute walk from major shopping centres, and a 200m walk to the Metro station. […] Staff were more than helpful and looked after our bags after we checked out. Can't say enough good stuff about this place! Read moreGenuine Hotels.com guest review
"Great hotel in Great location"
Great location in the heart of city in a very clean an modern roomGenuine Hotels.com guest review
"Beautiful hotel in a great location."
The hotel is in easy walking distance to everything. Lots of eating places nearby. Beautifully appointed room. Pillow menu was a bonus we didn't expect and made our stay even more comfortable. Staff friendly and helpful. Didn't have breakfast at the hotel as delicious breakfasts out are so inexpensive. Would highly recommend it and would definitely […] stay there again. Read moreGenuine Expedia guest review
the room is clean and comfortable and quiet. location is great, near metro. Easy to get food & drink at the neighborhood. it is very near to plaza mayor within 5 mins walking distance.Genuine Hotels.com guest review
"Not 4 star"
The hotel is new, so everything is spotless but we found the hotel to be really " irritating". On checking in , we asked what time breakfast was being served but the girl did not know and had to ask. We were on the first floor,and on leaving the lift, we had little light to find our room and really annoying 50/60` s music ( Sweet sixteen etc.). The […] room was O.K but not as spacious as the other hotels we used on our trip. The view was another block but at least it was quiet at night. The shower was great but it was over a rather large bath; it was higher than other baths and a bit of an effort for a shorter person to get into.The breakfast room was on the 6th floor and again poorly designed; the bread and pastries were on shelves high up, so my wife couldn`t reach them. On the second day, our keys wouldn`t work, so we went down to reception ( A woman in an office behind was screaming at someone )and they gave us new cards. On returning to our room we found another card in the power slot so we went back to reception. This time the receptionist was arguing with a British couple, who said that they had paid and she said they hadn`t. On the last morning, someone from housekeeping entered our room at 9.00a.m. whilst I was in the shower and yes they did try to charge us again until we showed them our Expedia invoice. Read moreGenuine Expedia guest review
Hotel muito bom, com excelente atendimento e relação custo beneficio. Precisa apenas de uma internet WiFi melhor e mais rápida.Genuine Hotels.com guest review
Excelente hotel, com ótima localização e serviço. Relação custo beneficio também muito boa. Só precisam de uma internet melhor, o wifi é bem lento.Genuine Hotels.com guest review
"Hotel nuovo e confortevole in pieno centro."
Amo visitare la città a piedi e causa il grande caldo riuscivo grazie alla posizione centrale dell'hotel a rifuggiarmi più volte al giorno e farmi una doccia.Genuine Expedia guest review
"Perfekt beliggenhet i sentrum av Madrid."
Hotellet ligger perfekt til ca. 5 minutters gange fra Puerta del Sol. Store rene romslige rom og ett godt klimaanlegg. Be om et stille rom. Du vil da få rom ut mot andre deler av hotellet som gjør at du er skjermet fra trafikk og støy samtidig som at solen ikke slipper til. Det eneste negativet med hotellet er at sengene er litt harde.Genuine Hotels.com guest review
"Tolles Hotel in super City-Lage"
Sauberes, moidernes Hotel in super City-Lage. Die alten Außenmauern wurden erhalten, inklusive der historischen Fenster. Davor wurden innen moderne neue Fenster gebaut. So ist ein modernes Hotel entstanden, das immer noch den Charme eines alten spanischen Hauses hat. Der Service ist gut, das Personal freundlich.Genuine Expedia guest review
"Modernità e funzionalità"
Struttura validissima dotata di accoglientissime camere con possibilità di scelta dei vari cuscini; ottimo set di cortesia e confort, in generale alto. Da apprezzare i sanitari e l rubinetteria di buona estetica e di ottima funzionalità. Sala colazioni nella norma e breakfast buono.Genuine Expedia guest review
"Parfait pour un WE"
Bon hotel bien situé à 5 min à pied de la Plaza Mayor, Puerta del sol, de la Cava Baja et Alta. L'accès est un peu difficile du fait de son emplacement. A noté le parking gratuit.Genuine Hotels.com guest review
"Hotel muy centrico y con muy buenas instalaciones"
Hotel muy bien ubicado tanto para trabajo como para ocio. Unas instalaciones buenasGenuine Expedia guest review
"Schönes Wochenende in Madrid"
Alles super gelaufen vom check in bis zum check out. Kommer gerne wieder.Genuine Expedia guest review
Cet hôtel est neuf, tout est nickel, et l'insonorisation exemplaire (quadruple vitrage côté rue). Un plus dans le centre ville ! Les tarifs varient selon les périodes de l'année, n'hésitez pas à regarder.Genuine Hotels.com guest review
"hôtel près de tous les points attrayants"
bien placé dans un quartier proche de la vie, toute activité possibleGenuine Expedia guest review
L'hôtel est idéalement placé au centre de Madrid, à côté du métro, près de tous les sites touristiques et commerciaux de la ville. Mais il n'a pas - comme beaucoup d'autres hôtels - les inconvénients du centre, c'est à dire, le bruit. C'est un hôtel très calme et très reposant (aucun bruit ne filtre de la rue).Genuine Expedia guest review
Hotel confortável com fácil acesso a rede de metro e a pé as principais atrações de Madrid. Café da manha poderia ter maior variedade ,Genuine Hotels.com guest review
"Good location, easy to find"
Need to improve the speed of reception, especially at nightGenuine Hotels.com guest review
"Komfort und Lage perfekt"
super, zuvorkommend. Nur die Heizung war mir zu schwierig herunter zu drehen. Habe aber auch nicht gefragt.Genuine Hotels.com guest review
"Tolles Hotel/Zimmer mit zentraler Lage!!"
Der Aufenthalt war perfekt für 2 Tage Site Seeing in Madrid, mitten im Zentrum, 10 Minuten Fußweg zum Plaza Major. Gerne wiederGenuine Hotels.com guest review
"Sehr gutes Preis/Leistungsverhältnis"
Ich würde daß Hotel jederzeit wieder buchen.Genuine Hotels.com guest review
"sehr schönes Hotel in der Altstadt"
Das Hotel liegt zentral in der Altstadt. Sehenswürdigkeiten sind zu Fuß erreichbar. Das Hotel ist sehr schön und modern eingerichtet und bietet ein sehr gutes Preis/LeistungsverhältnisGenuine Hotels.com guest review
Pas terrible. Cet hôtel est surclassé. Les prestations d'un 4 étoiles font défaut : pas d'accompagnement à la chambre lors de notre arrivée, pas de chaussons, ni peignoir, vue sur des immeubles délabrés depuis la fenêtre, petit déjeuner assez ordinaire, ménage pas fait dans la chambre lors de notre retour à 18h00.Genuine Hotels.com guest review
"Modernes Hotel in zentraler Lage"
Das Hotel ist neu, zentrale super Lage, sauber, ordentlich. Die Zimmer haben ne gute Größe. Es gab in den Hof einen Ausblick auf andere Häuser, aber das störte uns (bei der zentralen Lage) nicht. Das einzige, was mich sehr gestört hat, war, dass wir im 5. OG unser Zimmer hatten und im 6. OG war der Frühstücksraum, so dass schlafen mit Beginn des Frühstücks […] vorbei war, da dies sehr laut war. Ansonsten habe ich absolut nichts auszusetzen. Read moreGenuine Expedia guest review
Buenas situación, bien servicio, limpio.Genuine Hotels.com guest review
POIS A EXPERIENCIA FOI MUI MALA,NON LO TENIA GEL DE BANO,NIN SAHAMPOO,NON LO TENIA NADA,SE OLVIDARAN DE HACER LA HABITACION E RECOGER LA BASSURA DEL QUARTO DE BANO QUE POR SENAL MUI MALO.SOLICITAMOS UNA ALMOADA E NIN CASO,EL WIFI NON FUNCIONAVA,SIN BANHEIRA,LA ATENCION MALISSIMA,LO UNICO BUENO HA SIDO POR ESTAR CENTRICO,PERO QUE ESSO NON LO ÈS TODO!E […] YO JAMAS RECOMIENDARIA A UNO AMIGO OU FAMILIAR(NON QUIERA DIOS ). Read moreGenuine Expedia guest review
"UBICACIÓN MUY BUENA"
BUEN HOTEL, DESAYUNO VARIADO Y MUY BUEN UBICACIÓNGenuine Hotels.com guest review
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