"Poor Customer Service"
01/23/15 mgattus County Dublin, Ireland
My wife and myself visited this hotel for 2 nights. On the website there was listed that there was a SPA in the hotel, not true, it's not part of the hotel, they will give you a voucher to go to the city's water sports centre across the road and there is no steam bath at all. Also all the staff address the patrons as guys, folks as if we know each other. Another thing that when we entered the room the first time, there was a smell of cigarettes in the bathroom. Finally, the Thai Restaurant is far from Thailand not only by distance but by food presentation
"Room to small but a nice family holiday"
01/16/15 Lisa O
For the most part our stay here was fun and relaxing. Only issue was the room. I had booked a family room for 4 with a cot and a single bed as i had a 1year old and a 5 year old and the room we were given was barely big enough for 2 never mind a family. when we arrived to the room there was only a double bed i ring and with minutes there was someone up with a cot only problem when they came with the single bed there was no room and it was up thight against the double bed meaning 1 side of the room couldn't be used they also had to take the chairs out to fit the cot in..not the family room i had booked...that said everything else was great..staff was friendly and helpfully food was very tasty and when it came to entertaining the kids the kids club was fantastic my kids had an amazing time and are still talking about it. All in all we had a lovely holiday and a nice stay at tracys
"Well this is the third trip from South Wales need I say anymore x"
01/13/15 karSouthwales southwales
We came to this hotel in 2012 and have returned every March since , I meet my friends here as this is their local what a fab break it is to spotless , friendly , could go on but March will he here can't wait see you all soon for St Patrick's day xx
"Look somewhere else."
01/04/15 mark d
Stayed one night over the holidays. The room was OK. Smelled a little of smoke. Not sure if the central heating was not working but they had plugged in a heater (without telling me) which turned the room into a sauna. When checking in the front desk was busy and showed little interest in me as they rushed me through to deal with a family behind. Poor service. On check the front desk was again on the phone so I could not explain my disappointments clearly. I'll try the river side hotel next time.
01/04/15 Pistolslapper747 Cork
A pretty standard hotel. I wasn't aware that smoking rooms still existed so I was surprised when we (non smokers) arrived to our room which smells like an ashtray. Opening a window wasn't an option cause it's 0 degrees outside and our electric heater has loose wiring! A bad nights sleep was the result of our stay.
01/01/15 thomasgaskin Dublin, Ireland
Just back from a trip to treacys.we had a great time.stayed and extra night for new years eve as we were having such a good time.babysitting service was excellent and affordable.niamh who runs the kids club and babysitting was lovely,kids all loved her.made our stay much more enjoyable as we knew our kids were safe.if your staying here I would highly recommend her.all in all our stay was great .on the downside it was very warm in the hotel,when ur.chasing after kids its quite uncomfortable.will return in the future.
01/01/15 KarenMcM Ireland
Stayed here for 4 nights. The last night being new yrs eve. Kids club fab as the little ones taken off for brekki at 9am then kept and entertained till 12pm. Then again at 6pm for dinner till 9pm where they watched a movie. Staff brilliant, very high standard, so accommodating from the house keeping staff to the bar/reception staff. Food and entertainment good. Theres a nightclub and D bar attached and free for residents. Couldnt work out how to use shower! Noisy kids running around at all hrs but staff were on the ball and quick to rectify the matter. Babysitting service amazing. Niamh looked after our friends kids and ours with sitters every night. The girls were so confident and pleasant, we were very much at ease leaving the kids in capable hands. well definitly be back :) The mc mahons
12/28/14 bernie4corn Dublin
I stayed in tracys hotel wexford tjis weekend .it was like faulty towers ehen we arrived thr gifl on the desk was all over the place couldnt find anything we were there about 15mins .we were ask to pay 20 euro suppliment for Saturday night which I knew about .I said I would pay when leaving but she said it should be payed first.my room had no heating in the bedroom only a plug in rad .the rad in the bathroom was fall off the wall.the toilet seat eas hanging of also .the wall had dirty marks on them and furniture was out dated and mark badly. I spoke to the manger and got no were with he the only thing he done was try and fix the toilet seat which broke once you sat back on it.he was not very nice to deal with.i told him I was not paying the 20 fee for Saturday night but he told me I had to went to bed at 2.30 room was cold and the noise on the street outside the hotel went on till 6 in the morning never went to sleep till 6 in the morning .very disappointed with this hotel
"an irish warm welcome"
12/19/14 Christine C Glossop, United Kingdom
stayed at this hotel on a 5 day stay with national holiday,a warm welcome on arrival,given a smoking room complained to the reception and was given a room on the 4th floor with no hesitation, food was excellent staff was very helpful and polite and very friendly.the room was clean and very spacious,nicely decorated and comfortable,i would stay here again in the future.
12/19/14 r0bert1947 County Durham, United Kingdom
all the staff just great Maria and Teresa i will not forget, the bar is tremendous the singers I was overwhelmed by it all the food great so go with National Coach Tours 5 days at a good price you will be overwhelmed too
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