This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Now I know why I stay in the Hilton."
I was required to stay at this hotel. The location is supposed to be very convenient to all government offices. Unfortunately, when I checked in, I was informed that I would be on the smoking floor BUT my room has had all the smoke smell cleaned out. Not so. I walked into the room and was hit with a cloud of stale smoke stench. I asked for a change, but was informed it was not possible since I was with a delegation. The room was about half the size of the Hilton I normally stay in. There was no iron in the room. The staff was courteous as is to be expected especially in Japan. There was construction going on outside which dashed any hope of catching a midday jet lagged nap. All in all, I'll be returning next time to the Hilton.
"no value for the money"
02/16/14 hs_sweden Bangkok, Thailand
it's nothing more than a typical business hotel in Japan, perhaps the rooms are slightly bigger and the bathroom is not plastic but tiled staff is as friendly as can be expected from a hotel of this class, but nothing more biggest advantage: the location close to subway and JR biggest disadvantage: the price and the behaviour of a cheap airline - everything extra costs (you want breakfast? another 3000Yen please...) I booked a non-smoking room, got one on the smoking floor - it took one hour to get me a non-smoking room for the same price (if I would move into a better non-smoking room, I would have had to pay of course the price for that room)
"Our favorite hotel in Tokyo"
02/03/14 Ann D Littleton, Colorado
We've stayed in the New Otani several times and love the location and the very pleasant and knowledgeable staff. The hotel is easily reached by the Limousine Airport Bus that drops you off at the hotel's entrance. There is also a subway station within easy walking distance. The rooms are nicely furnished, some a little bigger than others, the bathroom is nice and a good size. Our bathroom had a great walk-in shower as well as a bathtub and of course a Toto washlet. The breakfast buffet has a large variety of delicious items and is served in a large open area overlooking the Japanese Garden, perfect ambiance and views to start the day. There are several excellent restaurants that belong to the hotel and in the basement of the hotel you will find more great restaurants that are run by outside vendors. The Yakitori restaurant was one of our favorites. There is also a medical clinic with an English speaking doctor on site, a post office and an ATM machine and of course lots of shops. We booked thru the hotel's website and got a good deal, the breakfast buffet was included. All the staff members are extremely friendly and always ready to help in any way they can.
"My favourite hotel in Tokyo"
01/22/14 Oleg S Vladivostok, Russia
Hotel New Otani Tokyo is my favourite hotel in Tokyo. Convenient location, very kind and skilled staff. I took NOC Winter package. The rate (including breakfast) was 27500 yen per night. Staff advised me attending the most interesting events in Tokyo according to my requests. I anjoyed my staying in the hotel and will come there again in future.
"I Keep Going Back"
After six or seven stays, this remains the favorite in Tokyo. There are several reasons for this. First, it is possible to take the Limousine Bus directly from Narita to the door of the hotel. No fuss, no bother. About $30 per person in fall 2013. When you’re tired and grumpy after a long flight, having someone deal with the luggage and getting you there is just very nice. Second, there are always English speaking staff available at the front desk and concierge desk, and most of the staff have some English, so it’s an easy affair to deal with the hotel. Third, the grounds / garden are just terrific, and between this, the surrounding areas, and the pretty fabulous shopping available in the hotel, it’s easy to spend the first day here getting acclimated, work on getting the body clock reset, etc. Fourth, my family and I love the “Western Buffet Breakfast” on the 40th floor of the Garden Tower. It’s easy to get to, and you can find most anything you’d like for breakfast. It’s got a terrific view, there are actually both Japanese and “Western” foods, and most of the guests are Japanese. This is a great way to start the day. And if you’re a member of the New Otani Club (no cost to join, but do so before leaving home so your card gets to you before departure), there are discounts on breakfasts, and indeed free breakfasts with certain kinds of rooms. There is an ATM in the hotel’s lower level Post Office that has English instructions so you can get more cash when you run out, and there really are a plethora of shopping experiences right in the hotel. And don’t be mistaken here; the goods on sale in the shops here are just top rate (albeit with matching prices). The rooms are large by Tokyo standards, and come with nice bathrobes, indoor slippers, bathrooms stocked with every imaginable amenity, Toto Washelet toilets, and the rooms I’ve had always have both a very nice Japanese shower and a tub for soaking. In room WiFi is complimentary. Free daily bottles of water, tea kettle and fully stocked minibar. Helpful, extremely courteous staff. They give the clear impression that if you called down and said you needed a small elephant in your room right away, they would only blandly ask whether it should be Indian or African, and how small. I like it a lot and keep going back. Oh, and there are sort of two hotels here, “The Main” and the “Garden Tower.” I’ve stayed in both, like both, and can’t draw much distinction between them. Let price and availability of the style of room you want be your guide here. Finally, note that the hotel does have a U.S. reservation service with an 800 number listed on their website, where helpful staff in the U.S. are waiting to help you. It’s pricey here, but not the most expensive in Tokyo by a long shot, and that will be your only regret. If you just have to have the most expensive room in Tokyo, look elsewhere. But I doubt you’ll get a better experience. Oh, and there are two subway stations within a five minute walk, with sites such as the Imperial Palace grounds, Tokyo Station, Tokyo Tower, etc. just a very short cab ride away. Enjoy.
"Thank you New Otani"
01/04/14 Sal R London, United Kingdom
I spent my honeymoon in Japan and this hotel was recommended. Having never been to Tokoyo I found the staff extremely helpful. They organised tours and helped us navigate around the city. The hotel was located close to shops and the metro. The subway system was so easy and cheap to move around. On the opposite side of the hotel was a whole street of restaurants. I would recommend the grilled seafood which is cooked on a hot plate on your table. The 400 year old Japanese garden on the roof was amazing. My husband and I are already planning to bring our friends here.
"Great stay at a Great price"
01/02/14 Sandy Z Los Angeles, California
I really enjoyed my stay here, it was only a block away from the metro line, and there was lots of shops in the area. The room itself was quite spacious when planning our travel to Tokyo we realized that most hotel rooms were going to be small compared to American standards, but not this place , the rooms were amazing! they also had incredible gardens and lots of restaurants and shops inside the building to choose from. The only drawback was the breakfast at the hotel's restaurant it was a bit over priced for what it was, only a few croissants and some fruit and juice for about $35 USD per person, we decided to take it because we were short on time as we were departing to Kyoto that day, but if you have time , there are plenty of food options outside of the hotel. Nonetheless i would most definitely stay here again. Also the staff is very friendly , helpful and most speak good english.
"New Otani Tokyo recent stay"
12/11/13 Randolph M Singapore, Singapore
I spent a week at the New Otani in Tokyo this December. It's a large, well maintained hotel complex, that I have been staying at on regular visits since 1990. The rooms are small but loaded with subtly high end fittings. The service is efficient. There is a multitude of very average but expensive restaurants in the complex, as well as better choices in the nearby Akasaka-mitsuke area, which also has a handy subway station on the Ginza line. The service is efficient but very impersonal and rigid. On the negative side, though I have had the habit of staying at the New Otani for over 23 years, and spent my honeymoon in a suite there, there is never any 'welcome back' or acknowledgement of this when I check in. They don't seem to keep a database on clients meaning there is no personal touch. I joined their New Otani Club last year and was unable even to log in to make the reservations this year, despite several interactions with them through email. Being in The Club seemed to make no difference on price or services. The prices are very high in global terms, even for 'special packages' offered at around USD 350 in the off season. It is the only hotel that I've stayed at in the world that does not offer open access to the gym for guests, which is a serious shortcoming that has been going on for decades. I wouldn't expect this to change, given Japanese rigidity. My request for a late check-out, due to a midnight flight, was turned down immediately without any effort to accommodate. Though i have started looking at other hotel options, I may return to the New Otani in future out of habit and for its location, which I'm used to from four years I spent living in the area in the 1990s. But it could be managed so much better and realize a much higher potential. Chotto zannen desu ne....
"Great service in a good location"
12/10/13 mcgoldrd Austin, Texas
The hotel is conveniently located very close to a busy metro station. The hotel rooms are a nice size and offer amenities like free wi-fi and Shisheido bath products. The breakfast buffet is a little expensive but a good value for the price. The staff at the hotel are very helpful, always polite and pleasant.
11/28/13 ashishdehade Mumbai (Bombay), India
Whatever you are in Tokyo for, this location would be right! Business, shopping, travel, you name it... Great staff... extremely helpful. I had several concerns since it was my first time to this hotel...but had no challenges AT ALL. Everything went absolutely seamlessly... More than adequate options for food...no concern there as well... Surprised (a bit disappointed) though with their membership program!!
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