10/17/14 going_there_now new jersey
We had a standard double room with a view of the garden. The room is spacious with a big comfortable king size bed. The bathroom has brand amenities. I did not know Salvatore Ferragamo went beyond fashion into toiletries. The lounge offers light snacks and drinks. The service is friendly. Checking in and out are done here. I recommend staying in the Executive House rather than the main hotel or Tower for the personal attention and away from the public that uses this hotel for conferences and weddings. It is a huge complex. It is famous for the beautiful garden and waterfall. The only thing I do not like about the hotel is the location. Relative to similar hotels in the same category as this one,it is not easily accessible to subways. In addition, I found it strange that there is only one trash can in the room (and that is in the bathroom). The bathtub was a bit small.
"The consumate conference hotel"
This location is tough to beat if you are having a conference in Tokyo. It is enormous and has fantastic facilities to host any sort of a conference. The rooms are all clean and comfortable. There are multiple restaurants to pick from with a variety of cuisines and prices. There are also some beautiful gardens on the property that you can explore or just sit and enjoy while eating. There are not a lot of activities that are within walking distance. However, free wifi and a convenient connection to Narita make this a great stay.
"Great Stay, service is impeccable!"
10/14/14 petd0c petd0c
Stayed at the Hotel New Otani Main for 6 days on business. This is a huge hotel! My first room was a smoking room and the smoke odor was very strong. I spent the first night in this room and asked for a non smoking room as the smell really bothered me. They quickly accommodated my request. The second room was much better-albeit smaller. I had a great view of Mt Fuji and the Japanese garden. Service at this hotel is beyond wonderful. The property is beautiful and well located near the Imperial Palace. I even caught a glimpse of the Imperial family (the Princess and Prince at least,-they apparently are seen at the hotel on a frequent basis). Jogging trail maps are available at the front desk. The staff is quite friendly and polite and the free WiFi and water is a nice touch. The restaurants are varied and there is plenty to choose from. In all staying here reminded me of being on a cruise ship. This was my first trip to Japan, so I cannot compare to other Japanese hotel properties, but this was a fine international hotel that takes good care of its guests.
"Always a joy to stay - MAIN building that is"
10/13/14 OpenmindedAngel London, United Kingdom
Be aware there are TWO parts to this hotel. TOWER block is run separately, and should in theory be cheaper than the MAIN block. They are linked, as both places are huge. The main block, has rooms with views of Mt Fuji. Ironically the best (highest) floors are smoking floors, which left me stunned, but then I was reminded most Japanese executives smoke, and their money counts. That's sad, as the best views for getting a potential view of Mt Fuji are going to be the smokers' floors. I took a gamble, and took a smoking room with a view of Mt Fuji - and the room didn't smell. But that could have been luck that the previous occupant didn't smoke either. Tower block has NO views of Mt Fuji and is considered to be on the back, and that may reflect why depending on the seasons, its rates are cheaper than the Main block, so just be aware which part of the hotel you're booking into. My colleagues had the Tower block and it was a huge issue to try and move to the Main block, without a substantial increase in the rate (difference) and availability. Attention to detail, staff friendliness never fades here. English is limited amongst the staff, so if you can speak some Japanese or make an effort, it will go a long way. Service is old school politeness - nothing appears to be too much trouble. Thankfully wifi is free as it should be in a business hotel.
"The New Otani Hotel"
10/07/14 GWebbFrance Cannes, France
The New Otani has been a Tokyo institution and landmark for 50 years and is still a deluxe experience. It's a huge complex consisting of 3 buildings situated on 10 acres of prime Tokyo real estate including the original 1964 tower built for the 64 Tokyo Olympics now called The Main plus a newer 40 storey hotel the Garden Tower and a 35 storey office tower all surrounded by a beautiful Japanese garden. The Main where we stayed has been beautifully maintained and recently renovated, rooms have views out over the garden, hard to believe you're in the middle of a city of 15 million. If you have New Otani Club card you may get some nice perks like restaurant discounts. Great location, abt 5 min walk to Akasaka metro station and easy taxi to Shinjuku or Tokyo stations. But note they are quite strict about check in times and will not usually check you in until 2pm. The hotel has numerous helpful and attentive hostesses who always do their best to help you with anything.
10/01/14 Claire1955 Scottsdale, Arizona
Checking in was a breeze! Hotel staff are at your beck and call! So many restaurants to choose from, do not miss the ricotta pancakes at the Satsuki restaurant, they are sheer bliss! The Breakfast buffet was always an adventure, many choices, try them all! Our Garden Tower room was clean and quiet. The bed was large but a little too hard for me! Very close to the subway system. Getting around was a breeze! Hotel staff are very happy to help with excursion reservations or subway direction. We stayed for 5 nights and would go back again in a heartbeat!
"First trip to Tokyo"
10/01/14 Val D Pretoria, Gauteng, South Africa
A group of 8 women from different countries stayed in Hotel New Otani to attend the WAW Conference (September 2014). We enjoyed all the facilities especially the beautiful garden, slept well and enjoyed the variety of restaurants. We felt well looked after by staff and found the hotel convenient for metro travel to other parts of Tokyo. Val Devenish, Pretoria, South Africa.
"Good value for returning to The Main@Hotel New Otani Tokyo"
09/28/14 hweeping_goh Singapore, Singapore
Hotel New Otani Tokyo The Main has always been my 2nd home whenever I visit Tokyo since year 1999. I am lucky to be able to enjoy the special promotion rate for the 50th anniversary of the hotel during my recent vacation trip to visit my friends in Tokyo. I enjoyed the free breakfast @ Nadaman and Satsuki and the free wifi during my stay. I like the comfy and bigger rooms in The Main which are always kept tidy and clean throughout my stay. Location is convenient for getting to anywhere in Tokyo which saves me a lot of travel time during a short trip. The access to Narita Airport via airport limousine is extremely helpful ! In addition, I took a walk in the Japanese Garden which is really refreshing with a waterfall offering free negative ions !!!
"Relaxing time in Tokyo"
09/28/14 johnnyvic New York
We had a very enjoyable and relaxing stay at this hotel. We stayed in the Zen section, which are levels 11 and 12 of the main building. The service was excellent. The rooms were modern and had a great feeling. We had breakfast each day in the Garden View cafe, overlooking a beautiful waterfall and bridge. The hotel is located near three subway stations. We walked in the evening to an area north west of Yotsuya Station for good local restaurants, where all the patrons were locals. The hotel had a great selection of restaurants too. I can't say whether the non-zen rooms are off the same high standard.
"Stuffy and Overpriced"
09/27/14 jeffreyl1971 Delray Beach, Florida, United States
Unless you must stay here, don't. It is incredibly overpriced and not really convenient but by train. The adjacent St. Sophia University does not otherwise create a college town area. The hotel rooms are also exceedingly small, having been constructed in 1964 for the Olympics. It has been updated but still feels like old Las Vegas. Since both the Metro and the JR station are just minutes away, you can stay elsewhere and walk.
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