"Classic Hotel In Central Tokyo"
08/18/14 Jim W Cleveland, Ohio
I have been working in Japan and staying at the Hotel New Otani since 2001. I will stay there again next week, so I was curious and reading the reviews. I have always found this hotel to be clean, reasonably priced, and an oasis in Central Tokyo. The staff are always well organized, and pleasant. The hotel itself is huge, and has many dining and shopping options. The Main (Japanese style rooms) has been recently renovated, and the Tower was undergoing renovation when I was there last year. I always stay in the Tower with a view of the garden, nighttime Shinjiku, and on a clear day Mt Fuji. The best part of the hotel is the location. Within 5 minutes walking, you have access to Akasaka-Mitsuke station on one side, and Yotsuya station on the other. This gives you easy access to the main subway/train lines in Tokyo. The other location feature I wanted to mention is that around Akasaka-Mitsuke station there are many reasonable restaurants. With regard to the "no free pool", the outdoor pool is usually open the one week of Golden Week, and then only six weeks during the summer. If you are a member of their "New Otani Club", their rewards program, then the pool access is free. If not, it can be very expensive. Safe travels.
"Currently A guest for a week - Terrible house"
Completly deception...No free pool, awful room, also with a small bath that it seems a bidet...no socket close to the bed.....I wont recommend this hotel....I know what I talk (I´ve been at the Peninsula, Metropoll.....) this is terrible.....
"This is 4th time here and still excellent."
08/13/14 DAVIDXOTIC Sydney, Australia
I have now stayed 4 separate times a the New Otani. This being the most recent. The hotel is large and although not a true 5 star in terms of finishes and architecture, (it is quite dated) everything is in pristine condition and the rooms although set in the 90's still exceptionally comfortable. The stand out here is the Garden (400+years old on 10 acres of grounds in central Tokyo. An absolute luxury for hotel guests, second only I imagine the Imperial palace gardens for Tokyo. The Pool is also wonderful especially in the heat of summer. The fact that most guests seem to be Japanese, makes the experience in the New Otani Truly culturally immersive one. Enjoy what is a welcome calming respite in one of the worlds most happening cities.
"Good stay option for first-time Japan visitor"
08/11/14 PrestigeWW Washington DC, District of Columbia
This is probably the largest hotel I've ever stayed so it took some time to get used to (like much of Tokyo, as a first-time visitor). However, there are many great offerings...so much so one wouldn't have to ever leave during their stay (which I no way endorse because the city of Tokyo was such an overwhelmingly stunning locale that I recommend all to experience). I did appreciate that the hotel could provide a proper king bed (because I am tall). And the size of the room and bathroom/shower was also adequate, but less furniture would have made the room feel a bit more spacious. The service was exceptional, even with the obvious language barrier. The front desk even printed maps to provide to our cab driver to help locate a difficult-to-find office location. I also liked the "make up room" button that you would press when you were ready for maid service. That is an innovation that more hotels should apply. The staff also assisted with a mailing issue (a post office is also on the grounds). There are an abundance of restaurants (of various cuisines) on the grounds. They are on the pricier side, but having a tropical drink at the Trader Vic's bar was fun and I do recommend enjoying a nice breakfast in the main dining room where one can experience the incredible view of their majestic garden (another high point of the hotel). The happy hour at the 40th floor bar was a good deal for cocktails and the nighttime view of Tokyo is likely unmatched in this neighborhood. The New Otani is a short walk from the Akasaka neighborhood, which offered numerous dining (Ninja was fun w/ tasty food) and nightlife options (Beer Horn and the Mermaid were cozy, but smoky little pubs). I also found the hotel was convenient to several traditional coffee shops near the Akaska-Mitsuke Metro station that I would frequent before beginning my day of sightseeing. There is also an enormous department store nearby (BIC Camera) that sells more products than you can imagine. My most pointed criticism of the New Otani was that the swimming pool wasn't opened during the time of my visit (in mid-July), which I found confusing because the very hot temperatures at the time would seemingly beckon one to visit the hotel pool.
"Excellent stay (at a price)"
08/10/14 MCMember North East of England
My previous stay at the New Otani dates back a few years, and has been rather forgettable. This time, we booked two nights in a Main Deluxe Room, as other hotels were unavailable. We had a few welcome/reminder e-mails prior to our stay, and check-in on the day was efficient. The room was above expectations, with a small lounge area with sofa, and had been recently refurbished. The hotel is notorious for its common areas: some feel like a giant shopping mall, but the gardens are outstanding for being in the centre of Tokyo. Excellent service throughout the stay, including proper information updates through in-room speakers during an earthquake (magnitude > 6, clearly felt in the room, but not unusual in Tokyo). Overall a very pleasant stay, albeit pricey at around JPY 40,000 per night - the quoted rate excludes tax as is common in Japan.
"Perfectly adequate but not spectacular"
08/09/14 BalancedCritic2014 Singapore, Singapore
I stayed at this hotel on business for two nights this week - it was not where I normally stay but it was perfectly adequate. It is a large complex with lots of restaurants and shops in the complex. There is a shopping street across the road but very little else around the hotel. I would not choose this location again but the hotel itself was very good with some great restaurants. The sushi restaurant was particularly good.
"The Iconic Japanese Hotel in Tokyo!"
08/08/14 RichieSel Los Angeles
Stayed at the Hotel New Otani for 3 nights in Tokyo. Having just come from the Grand Hyatt in Roponggi which was a minimilast boutique, it was nice to come to the Otani which is very traditionally Japanese in order to immerse myself in the Japanese culture. The hotel was built for the 1964 Olympics, and you can tell from the architecture with the domed top which was typical of hotels with revolving restaurants in those days. The ground level is the banquet floor, and the upper level is the busy lobby and front desk, which has a Japanese sculptural arrangement in the front. Uniformed bell people will usher you to the front desk, which quickly checked me in with old fashioned key, and not the plastic cards typical today. A very well dressed female bell person in complete uniform including a cap, just like the Pan Am flight attendants of yore, helped me with my bags and took time to show where everything is in my room. I have never seen female bell people in the US hauling my bags, so this is quite something getting used to. Best of all, no tipping is expected or required! The basic room at the Main Bldg is not the most spacious, but it does afford a view of the garden below. It has a sitting area, a big closet, flat screen TV with CNN, fridge with free water bottles, and a nice bathroom. I still had to get used to stepping up to go-I'm sure many people have tripped not being used to having to step up to go to the bathroom in the middle of the night. It also had the Japanese toilet with all the bells and whistles-a spout to wash and bidet, controls for water pressure, and the heat of your seat. Why hasn't this caught up in the USA? There is no flat iron in the closet, you'd have to call for one, have them bring it and sign in and out for it in one hour that you're given the time to use it. Some fire regulation, I am told. The first night I had internet connectivity issues which took an hour or so to fix. The breakfast at the main lounge downstairs is nice, you can have American or Japanese or continental. If you have Executive Lounge access (membership or more $) then you can eat there as well. It is on the top floors so the extra food, service and views are worth it. The lobby level below has an arcade of shops for everything else you need-high fashion, jewelry, tours; and it connects to the other building, the Otani Garden Tower, which also has a grocery, mini-mart and the iconic Trader Vic's which has the best smoked steak and other delicious Polynesian favorites and cocktails with umbrellas and birds in sticks. The piece de resistance of this hotel no doubt is the garden. which is a 400 year old Japaneses garden with bridges, koi ponds, lush trees and a waterfall. I wore my Jin Bei (Japanese men kimono) for lots of photo ops in front of the waterfalls. Although a bit dated, you cannot help but love the Grand Dame of Japanese Hotels-it is a gem of history and must remain revered and conserved for all time. It is in the Akasaka area, not far from restaurants, a church, Sophia University and the Yotsuke station which can take you anywhere in Metro Tokyo. They also have a convenient 3100YEN/31USD bus to Narita which was awesome! Thank you, Mr Otani, for building this hotel!
"Failed to credit me my 15,000 Miles"
08/08/14 mcastrigno Donnelly
Failed to credit me my 15,000 Miles on United MileagePlus. I called and made sure my reservation was going to qualify and I was promised it would. When the statement came i only received 500 miles. Needless to say I was disappointed especially after taking the time to book directly with the hotel.
08/04/14 NorthernIrelandMarie northern ireland
Stayed at this hotel for 3 nights before going on cruise. Hotel was fabulous, very big and beautiful gardens to wander around. The service was excellent, the staff were a pleasure always smiling, very friendly and helpful. We stayed in the garden tower, room was as expected, a bit dated, nothing too grand but was fine. Different eating places within the hotel and were all very good, drink expensive but we expected this at this hotel.
08/02/14 Sue_ChrisBracknell_ Bracknell.
Stayed at the New Otani for 4 nights on a business trip. My room was in the Main wing - the hotel is a bit of a rabbit warren with multiple wings, but is also large enough to have several restaurants, shops and facilities. The room was a reasonable size and very clean. The bathroom was a little basic (no adjustments on the shower, just one hook for the head forcing you to stand at the back of the bath), but good toiletries. The garden was a peaceful spot to wander through or enjoy the waterfall. It was a little disappointing that hotel guests have to pay to use the gym or pool (maybe this is typical in Japan, but I've not experienced it elsewhere) but otherwise an enjoyable stay. As mentioned by other reviewers, staff spoke a reasonable level of English which is always appreciated.
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