"Good Stay and good food"
This is a good hotel to stay in . The staffs are good and food is good .They will ask for the icard of all the persons that are going to stay. overall feel comfortable while your stay and food is also good.Genuine Hotels.com guest review
"Good base to explore the city"
This is the real, working class Mumbai. We were some of the only western tourists in the area. The hotel is in a great location right across from Santa Cruz market, where you can buy anything you might have forgotten to pack. There are bars nearby, and a cab rank right outside the hotel where the drivers are happy to take you wherever. It's about a […] 40 minute ride down to Gateway of India. Reasonable rates compared to others we considered, airport transfer was excellent and went without a hitch. However, not great if you're a light sleeper - this hotel is on a main road with plenty of traffic noise. We had to run the a/c pretty much constantly due to our room being above the kitchen and very hot. Our room was very close to reception so we had a bit of noise from ringing phones and conversations as well. Had hot water 3 of the 4 days we stayed. Wi-fi is not always free - after four hours, you need to pay rs50 an hour. Still, we are not fussy travelers and it served our purpose just fine. Highly recommend the room service, it's delicious and convenient. Read moreGenuine Hotels.com guest review
NICE STAY,.. WITH GOOD STAFF RESPONSEGenuine Hotels.com guest review
The hotel was not that great. The staff and facilities should have been better according to the charges.Genuine Expedia guest review
"budget hotel in mumbai near airport"
08/21/14 drVK2013 Nagpur, India
i stay with my family at hotel cruz royale on 18/08/2014.The stay was very pleasant.The location of hotel is very convinient and near to airport,also near to santacruz railway station.The food and tea also are good.The room service ,cleanliness,etc.are also nice.The hotel staff are also co-operative and good.overall i like location,service,staff,tariff,etc.The washroom and ventilation is also ok.
"good for its location...."
08/15/14 dips3012 Bangalore, India
this is a decent hotel for a short stay may be a day or two.the best thing is its location. 10 mins drive from bandra or andheri. 5 mins walk from santacruz station. service is good enough and staff is very coperative. we were late for breakfast but still they provided our breakfast in our room. overall a good experience but as per hotel its little overpriced.
"A HOTEL WITH -3(MINUS) STAR FACILITIES"
07/26/14 rrahull Bikaner, India
As clear from the title its not at all a hotel with 3 star facilities rooms are too small and they have tried to give everything in small space, staff is very slow. food is not at all good And the complimentary breakfast is worst i think they take the breakfast from street vendor. there is no place for staff to sleep so they sleep on the floor. location and pickup- drop is good thing in this hotel with 3 star(as they have written) facilities
07/01/14 TK K
I checked in on the 28th june our flight was delayed from newdelhi to Mumbai and I informed this in advance yet the pick up came very late .. saying is the traffic but still the driver is very kind.. The hotel staff is very slow and less staffed I stayed for 3 days and room cleaned only once. Complimentary breakfast from 7 but when I called for breakfast they said sorry we have just started preparing.. Please have tea and bread butter tost..we don't have anything. ..like a kid ...This means chef gets up on his own pace .. I even told the room service Please don't lack on customer service as this won't continue for Long people won't come back and it would be late for the hotel .. Being good in terms of location is not the only thing that would keep a hotel running. They just smile and dont care like hotel is directly funded by world bank. Neways location good , pickup driver and room cleaning guy polite. Rest funded by world bank specially kitchen and other staff.
"Food is not so good"
06/04/14 Nishu18 Surat, India
Location of hotel is good but staff is very slow. And some room are not having even window. We were lucky that they changed our room.the food is not good. but there are many good hotel near by so you can get good food easily.
"this is a nice hotel"
04/16/14 udhayaviji Chennai (Madras), India
i went for US consulate visa interview. we booked by phone. the flight arrival time was 11;30 and they were waiting for us in the airport. they picked us in a innova car. the staffs are kind and polite.they asked us to pay for only 1 day even when we suggested that we pay for 2 days. the rooms are small but very clean. its just opposite to the reception and we felt really safe here.the room smelt of paint and when we stated that they are ready to change the room immediately. we don't know a single word of Hindi and they are really helpful. the breakfast is complimentary and the food is kind of expensive but tasted good.the room service is good. 20 minutes drive from US consulate. they dropped us back in the airport in the end. overall its a good experience. i will suggest this hotel to anyone. the only con here is the design of the bathroom. i stayed in room 104. i don't know about other rooms
"Good base for exploring both ends of the city."
02/05/14 Ssej Y Newcastle, Australia
This hotel is where you can see the real Mumbai, away from touristy areas. It's wonderfully located just across the road from Santa Cruz Market, where you can buy anything you might have forgotten. Expensive by Indian standards, but still reasonable for a big city. We really enjoyed the food from room service too. Cab rank right outside, with cabbies I found to be pretty honest in what they charged to take you to big attractions. Some things weren't so great - unfortunately our room was right next to reception, so there was a lot of noise from phones, voices, etc. We suspect our room was above the kitchen, as it was hotter inside it than it was outside - but the a/c took good care of that. Also this place is located on a main road, so expect plenty of tooting and other car noise. The hot water wasn't particularly reliable, and the bathroom could have been cleaner. The WiFi is also NOT free - you are given a certain amount and then need to purchase more. But overall, we enjoyed good service and helpful staff. Most importantly, the airport pickup went without a single hitch.
"better than many others"
10/23/13 Storyteller18 Ahmedabad
This hotel is located in santa cruz (W) ,very near to the local railway station and a 10 mins drive to the airport if there is less traffic.The rooms are small , one get restrained due to that and there not many other amenities.The reception desk is sometimes responding fast , sometimes not.There is no restaurant but room delivery is there.Cleanliness not very good.But still it is better than many others I have stayed in mumbai.
04/11/13 Arvind O New Delhi, India
This hotels location is excellent and it is reasonably priced.Service is good and the overall cleanliness is good.You cannot expect more for a 2500/- hotel in a city like Mumbai.The airport pick up was prompt and the surrounding area was also good.A good place if you want to stay for one or two nights.
"Very Well Located Hotel"
04/03/13 ashok123w indore
We had to make a hurried short trip to Mumbai a fortnight ago. I requested an old colleague of mine to find me a suitable hotel on a budget for 2 nights. I also required car parking space since I was driving from Indore to Mumbai. He booked me at Hotel Cruz Royale in Santa Cruz. This hotel is suitable for a short stay, and only if you want a place to sleep at night. The rooms are quite small, and the toilets even smaller!! But I guess you cannot expect more for the tariff in Mumbai. The air-conditioner functioned well and the staff were helpful and polite. They do not have a restaurant but can arrange tea and breakfast at short notice. Overall not bad value for your money.
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