"Good base to explore the city"
This is the real, working class Mumbai. We were some of the only western tourists in the area. The hotel is in a great location right across from Santa Cruz market, where you can buy anything you might have forgotten to pack. There are bars nearby, and a cab rank right outside the hotel where the drivers are happy to take you wherever. It's about a […] 40 minute ride down to Gateway of India. Reasonable rates compared to others we considered, airport transfer was excellent and went without a hitch. However, not great if you're a light sleeper - this hotel is on a main road with plenty of traffic noise. We had to run the a/c pretty much constantly due to our room being above the kitchen and very hot. Our room was very close to reception so we had a bit of noise from ringing phones and conversations as well. Had hot water 3 of the 4 days we stayed. Wi-fi is not always free - after four hours, you need to pay rs50 an hour. Still, we are not fussy travelers and it served our purpose just fine. Highly recommend the room service, it's delicious and convenient. Read moreGenuine Hotels.com guest review
NICE STAY,.. WITH GOOD STAFF RESPONSEGenuine Hotels.com guest review
The hotel was not that great. The staff and facilities should have been better according to the charges.Genuine Expedia guest review
This guest did not leave a comment.Genuine Expedia guest review
"Good base for exploring both ends of the city."
02/05/14 Ssej Y Newcastle, Australia
This hotel is where you can see the real Mumbai, away from touristy areas. It's wonderfully located just across the road from Santa Cruz Market, where you can buy anything you might have forgotten. Expensive by Indian standards, but still reasonable for a big city. We really enjoyed the food from room service too. Cab rank right outside, with cabbies I found to be pretty honest in what they charged to take you to big attractions. Some things weren't so great - unfortunately our room was right next to reception, so there was a lot of noise from phones, voices, etc. We suspect our room was above the kitchen, as it was hotter inside it than it was outside - but the a/c took good care of that. Also this place is located on a main road, so expect plenty of tooting and other car noise. The hot water wasn't particularly reliable, and the bathroom could have been cleaner. The WiFi is also NOT free - you are given a certain amount and then need to purchase more. But overall, we enjoyed good service and helpful staff. Most importantly, the airport pickup went without a single hitch.
"better than many others"
10/23/13 Storyteller18 Ahmedabad
This hotel is located in santa cruz (W) ,very near to the local railway station and a 10 mins drive to the airport if there is less traffic.The rooms are small , one get restrained due to that and there not many other amenities.The reception desk is sometimes responding fast , sometimes not.There is no restaurant but room delivery is there.Cleanliness not very good.But still it is better than many others I have stayed in mumbai.
04/11/13 Arvind O New Delhi, India
This hotels location is excellent and it is reasonably priced.Service is good and the overall cleanliness is good.You cannot expect more for a 2500/- hotel in a city like Mumbai.The airport pick up was prompt and the surrounding area was also good.A good place if you want to stay for one or two nights.
"Very Well Located Hotel"
04/03/13 ashok123w indore
We had to make a hurried short trip to Mumbai a fortnight ago. I requested an old colleague of mine to find me a suitable hotel on a budget for 2 nights. I also required car parking space since I was driving from Indore to Mumbai. He booked me at Hotel Cruz Royale in Santa Cruz. This hotel is suitable for a short stay, and only if you want a place to sleep at night. The rooms are quite small, and the toilets even smaller!! But I guess you cannot expect more for the tariff in Mumbai. The air-conditioner functioned well and the staff were helpful and polite. They do not have a restaurant but can arrange tea and breakfast at short notice. Overall not bad value for your money.
"for one night if you are lost"
03/01/13 berco06 Cagnes-sur-Mer, France
This hotel is in Santa Cruz not too fare from the airport. There is nothing special, it's not very nice and very cleen but when you don't have any choise it's ok. I sleep and I left in the morning. There is a lot of noise from the street and the windows are not double.
"Seediness At Its Best!"
02/22/13 Arnab B Gurgaon, Haryana, India
A hotel that is beautifully located can be killed by its management and people - this is a fact that is exemplified by this horrendous place. The rooms are spacious and mostly clean. But the people are terribly incompetent. They made me feel like they are doing me a favour by letting me stay here. Their FREE WiFi is Free but doesn't work. The food can, and will someday, kill someone. The mosquito repellants are never working and I would strongly urge my fellow travelers to check them personally and ask for a change everyday if needed. Be sure to remind them to give you your daily newspaper, bills for the laundry/food. Every bell boy seems to think that asking for tips or cash payment for services that are within normal expectation is their right. All in all - a place to avoid if you have a choice.
"GOOD PLACE TO STAY"
02/14/12 vijay s Nagpur, India
Excellent location on SV road,...taxi stands and bank in neighbourhood fairly clean bathrooms and rooms tea served was good a bit overpriced i didnt try meals close to airport and juhu,bandra GOOD FOR BUISNESS TRAVELLERS...AND 3- DAY STAY WITH 2500-3000 BUDGET PER DAY. INDIVIDUAL EXPERIENCES MAY VARY MY EXPERIRNCE WAS SATISFACTORY AND VALUE FOR MONEY.
"IF U HAVE ANY OTHER OPTION PLZ CNSIDER THAT FIRST"
12/02/10 punnapra punnapra
i stayed there for a week.The hotel is not at all clean,the linen in my room has been changed after like 5 days and food are over priced and place where they make is so untidy. Rooms are over priced and i had a very terrible experience there.
"Coveniently located and a value for money"
07/23/10 Nidhu Kolkata (Calcutta), India
I booked this hotel for a business trip on two occasions and found it as a good value for my money spent.. It is very conveniently located to the Airport which was indeed very beneficial for my both the trips. It is although at adistance to the main commercial and office area in South Mumbai, but that was manageable as Icould start early in the morning for my work after havind a comfortable night sleep. Price-wise it was quite a reasonable deal near the Airport. The service too was friendly. The room was spacious and pretty, the breakfast was good.
03/18/10 AbinashHota Pune
They are telling as get facilities of 3stars hotel, but found very poor performance.
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