"No value for money"
No value for money. Details provided during booking are not available. Hotel management try to give the room of worst conditions at roof top but after certain requests they have given room at other floors with ok ok conditions. Not recommended at mentioned price.Genuine Hotels.com guest review
"nice stay at Cruz royal"
hotel is located 100 m away from santacruz W station. good service .breakfast is free although it does not have much options. rooms are clean but little small. reasonable rate. free Wifi . staff service and courtesy is good.Genuine Hotels.com guest review
"Good Stay and good food"
This is a good hotel to stay in . The staffs are good and food is good .They will ask for the icard of all the persons that are going to stay. overall feel comfortable while your stay and food is also good.Genuine Hotels.com guest review
"Good base to explore the city"
This is the real, working class Mumbai. We were some of the only western tourists in the area. The hotel is in a great location right across from Santa Cruz market, where you can buy anything you might have forgotten to pack. There are bars nearby, and a cab rank right outside the hotel where the drivers are happy to take you wherever. It's about a […] 40 minute ride down to Gateway of India. Reasonable rates compared to others we considered, airport transfer was excellent and went without a hitch. However, not great if you're a light sleeper - this hotel is on a main road with plenty of traffic noise. We had to run the a/c pretty much constantly due to our room being above the kitchen and very hot. Our room was very close to reception so we had a bit of noise from ringing phones and conversations as well. Had hot water 3 of the 4 days we stayed. Wi-fi is not always free - after four hours, you need to pay rs50 an hour. Still, we are not fussy travelers and it served our purpose just fine. Highly recommend the room service, it's delicious and convenient. Read moreGenuine Hotels.com guest review
NICE STAY,.. WITH GOOD STAFF RESPONSEGenuine Hotels.com guest review
The hotel was not that great. The staff and facilities should have been better according to the charges.Genuine Expedia guest review
"Vies schimmel hotel"
Ligging Juhu Beach is een kwartier met de tuktuk en het hotel ligt een half uurtje met taxi vanaf het vliegveld. Hotelvoorzieningen De WiFi is alleen gratis beschikbaar voor 1 telefoon, wil je meer dan moet je betalen. Het personeel spreek bijna geen engels en het duurt superlang voordat ze je te hulp schieten. Kamervoorzieningen Op de site staat […] dat er een koffiezetapparaat/waterkoker op iedere kamer aanwezig is, dit is er echter niet. De kamer is supervochtig en het stinkt er naar schimmel. Er zitten enorme schimmelplekken op de muur. Ook is al het beddengoed klam en nat door de vochtigheid in de kamer. Het beddengoed was vies en al beslapen voor vorige gasten. Het zat onder de vlekken en gaten. Er is 1 handdoek per kamer, waar we met z'n tweeën gebruik van moesten maken en de gratis toiletartikelen, die volgens deze site beschikbaar zijn is alleen 1 zeepje. Wel was er een gratis taxi drop-off naar het vliegveld. Het bedrag van 2300 rupee is echt veel te duur voor 1 nacht op deze kamer, voor 800 rupee zit je bijvoorbeeld in het Travellers Inn hotel wat een stuk schoner is en centraler gelegen. Dus het Cruz Royale is echt zonde van je geld Read moreGenuine Hotels.com guest review
01/05/15 redrose1929 Navi Mumbai, India
my self and my husband ,stayed in November 2014 for 3nights .It was fairly clean and the manager was helpful , and the location was good, Breakfast was basic .Shopping was near , and all the Restaurants . Location is good for every thing.
12/06/14 Sunny M
I recently stayed at this hotel, and I am glad i chose this hotel over others. I was looking for a budget hotel and initially stayed at another one near fort area which i didn't like much. i booked with highway inn hotel but the owner/manager was extremely rude when i sought some clarifications, actually replying to my query by saying - 'Dear guest, please cancel your booking as we dont want hustle bustle after check inn'. I promptly cancelled my booking with them, telling them that the reason i was asking questions was because i also didnt want 'hustle bustle'!! well that was their loss. Well i booked with and stayed at cruz royale and i really liked it. the room was huge, comfortable, clean, etc. Thats as far as the room and comfort goes. when it comes to other issues though there are complaints. for example, they promised free wifi, when i asked for the password they said they would give it when i come back to the hotel as i was going out. when i returned and asked for it, they said the internet is not working! so no wifi here. i was to get a complimentary breakfast with my booking, and had to catch an early morning flight after. I asked for couple of options they had on the menu but they said it is not available. finally i asked them to only give me corn flakes with cold milk as i am getting late for my flight. i specified cold milk and asked them not to warm the milk. they sent a bowl of corn flakes ten minutes later with boiling hot milk!! obviously i sent it back and left for the airport. thats another story when it came to the driver who was pissed off that i am supposed to get a complimentary drop of to the airport and he cannot charge the 300 rupees he was asking for. so he wasted another 20 minutes checking with the reception! these small thing apart, i would recommend, and will definately stay at this hotel when i return to mumbai soon.
10/29/14 J R R Bengaluru (Bangalore), India
It's smack right in the middle of everything in Santa Cruz. Great location and not very far from the Domestic Airport (about 15 mts.) They do offer free pick-up and drop, depending on where you book this hotel from. Agoda.com offers complimentary Breakfast/Wi-fi & Airport pick-ups. Besides the location, wi-fi was super fast. Enjoyed doing a lot of my work. However, the bathroom is not up to the standard. Leaky taps and toilet. You don't want to look at certain places ... little cockroaches were moving about. The breakfast is served in the room, but they take forever once you order. After giving a piece of my mind, the 2nd day it was prompt. Small rooms - but okay for travelling. Kids with family need to consider other options, as the rooms are very small. there is no control for the a.c. (old type window a/c's) ... the first night and the 2nd day it was filthy cold and couldn't control ... and on 2nd night, it just stopped working - no more cold air. So, it was just a fan.
"budget hotel in mumbai near airport"
08/21/14 drVK2013 Nagpur, India
i stay with my family at hotel cruz royale on 18/08/2014.The stay was very pleasant.The location of hotel is very convinient and near to airport,also near to santacruz railway station.The food and tea also are good.The room service ,cleanliness,etc.are also nice.The hotel staff are also co-operative and good.overall i like location,service,staff,tariff,etc.The washroom and ventilation is also ok.
"good for its location...."
08/15/14 dips3012 Bengaluru (Bangalore), India
this is a decent hotel for a short stay may be a day or two.the best thing is its location. 10 mins drive from bandra or andheri. 5 mins walk from santacruz station. service is good enough and staff is very coperative. we were late for breakfast but still they provided our breakfast in our room. overall a good experience but as per hotel its little overpriced.
"A HOTEL WITH -3(MINUS) STAR FACILITIES"
07/26/14 rrahull Bikaner, India
As clear from the title its not at all a hotel with 3 star facilities rooms are too small and they have tried to give everything in small space, staff is very slow. food is not at all good And the complimentary breakfast is worst i think they take the breakfast from street vendor. there is no place for staff to sleep so they sleep on the floor. location and pickup- drop is good thing in this hotel with 3 star(as they have written) facilities
07/01/14 TK K
I checked in on the 28th june our flight was delayed from newdelhi to Mumbai and I informed this in advance yet the pick up came very late .. saying is the traffic but still the driver is very kind.. The hotel staff is very slow and less staffed I stayed for 3 days and room cleaned only once. Complimentary breakfast from 7 but when I called for breakfast they said sorry we have just started preparing.. Please have tea and bread butter tost..we don't have anything. ..like a kid ...This means chef gets up on his own pace .. I even told the room service Please don't lack on customer service as this won't continue for Long people won't come back and it would be late for the hotel .. Being good in terms of location is not the only thing that would keep a hotel running. They just smile and dont care like hotel is directly funded by world bank. Neways location good , pickup driver and room cleaning guy polite. Rest funded by world bank specially kitchen and other staff.
"Food is not so good"
06/04/14 Nishu18 Surat, India
Location of hotel is good but staff is very slow. And some room are not having even window. We were lucky that they changed our room.the food is not good. but there are many good hotel near by so you can get good food easily.
"this is a nice hotel"
04/16/14 udhayaviji Chennai (Madras), India
i went for US consulate visa interview. we booked by phone. the flight arrival time was 11;30 and they were waiting for us in the airport. they picked us in a innova car. the staffs are kind and polite.they asked us to pay for only 1 day even when we suggested that we pay for 2 days. the rooms are small but very clean. its just opposite to the reception and we felt really safe here.the room smelt of paint and when we stated that they are ready to change the room immediately. we don't know a single word of Hindi and they are really helpful. the breakfast is complimentary and the food is kind of expensive but tasted good.the room service is good. 20 minutes drive from US consulate. they dropped us back in the airport in the end. overall its a good experience. i will suggest this hotel to anyone. the only con here is the design of the bathroom. i stayed in room 104. i don't know about other rooms
"Good base for exploring both ends of the city."
02/05/14 Ssej Y Newcastle, Australia
This hotel is where you can see the real Mumbai, away from touristy areas. It's wonderfully located just across the road from Santa Cruz Market, where you can buy anything you might have forgotten. Expensive by Indian standards, but still reasonable for a big city. We really enjoyed the food from room service too. Cab rank right outside, with cabbies I found to be pretty honest in what they charged to take you to big attractions. Some things weren't so great - unfortunately our room was right next to reception, so there was a lot of noise from phones, voices, etc. We suspect our room was above the kitchen, as it was hotter inside it than it was outside - but the a/c took good care of that. Also this place is located on a main road, so expect plenty of tooting and other car noise. The hot water wasn't particularly reliable, and the bathroom could have been cleaner. The WiFi is also NOT free - you are given a certain amount and then need to purchase more. But overall, we enjoyed good service and helpful staff. Most importantly, the airport pickup went without a single hitch.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )