All hotels in Zurich, Switzerland
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Badenerstrasse 362, Zurich, ZH, 8004, Switzerland, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
3.1 / 5Good

Score breakdown (from 136 reviews)

  • Cleanliness
    Quite clean
  • Room
    Room is not nice
  • Comfort
    Uncomfortable
  • Service
    Service is poor
  • Food
    Food is not good
  • Breakfast
    Bad breakfast
  • < Previous
  • Page 1 of 3
  • Next >
1.0 / 5Poor
"Absolutely Terrible Experience"
This hotel/apartment caused me to develop very itchy rashes over my body after the first night. I rarely have reactions like this. It was likely because of dust mites, insect replant, or strong chemicals used on the sheets. I stayed at the Swiss Star apartment chain before and had the exact same reaction. I stayed again because I wasn't sure it was the apartments. Now I'm positive it was. There is no reception desk and I was forced to leave after the first night. I had to make other arrangements that were more expensive and in an inconvenient location because they were very last minute. The hotel refuses to issue me a refund for 9 nights ($810) because it was a nonrefundable booking. I feel this is a clear exception to such a policy and I only stayed one very uncomfortable night. I called Hotels.com for help. Swiss Star took the same position with the Hotels.com representative. I highly recommend that no one stay at the Swiss Star apartment chain.
Genuine Hotels.com guest review
9 night business trip Nov 16, 2015
A Traveler
US
2.0 / 5Fair
"Clean but hot"
The hotel was clean but there is no reception. Area is not far from center of town and the tram stop is very close. Absolutely no air conditioning so I would not recommend this hotel unless it's winter.
Genuine Hotels.com guest review
3 night trip with friends Jul 2, 2015
KAILA
US
3.0 / 5Good
I think it would be a good idea to write on your web page that those renting the single rooms have to pay for more towels or even bring theirs.
Genuine Venere guest review
Other trip Apr 29, 2015
A Traveler
US
3.0 / 5Good
"cheap but dirty"
The mattress cover was stained. There is no outlet anywhere near the desk. Lobby and hallways are dirty. The hallway carpet is smelly.
Genuine Hotels.com guest review
5 night family trip Mar 17, 2015
A Traveler
US
3.0 / 5Good
"Ok value for the price"
Ok for the price. Stayed for 4 days on Business trip.
Genuine Hotels.com guest review
3 night business trip Nov 10, 2014
Patrick
US
4.0 / 5Excellent
"Spartan but enough"
This hotel is a great value. It's Spartan but has everything a single traveler needs at a price that keeps you out of hostels and the like.
Genuine Expedia guest review
Other trip Jun 29, 2014
A Traveler
US
4.0 / 5Excellent
The room smelled smoke.
Genuine Hotels.com guest review
2 night family trip Mar 21, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"awful stay"
the stay was really awful.we experienced troubles to find the appartment and the representative over the phone appeared very unpleasent and unhelpful and even hung up and disconected the conversation in the middle of night leaving us helpless complitely . the front door in the room was blocked and the key was very hard to opperate only due to assistence of neighbors.there was a lack of help complitely in the middle of night.the tv didn't work. we noticed our comlaint to the housekeeper in the morning.the stay doesn't worth payment.
Genuine Hotels.com guest review
1 night family trip Jul 8, 2015
A Traveler
GB
5.0 / 5Outstanding
...
Genuine Hotels.com guest review
2 night trip Jun 27, 2015
A Traveler
GB
4.0 / 5Excellent
Comfortable and cosy. Fuss Free. Good price
Genuine Hotels.com guest review
1 night romance trip Jun 16, 2015
Terrence K.
AS
4.0 / 5Excellent
"Good hotel"
Was nice
Genuine Hotels.com guest review
1 night business trip May 31, 2015
yacouba
IE
3.0 / 5Good
"Location good but trouble for having no staff"
It was really terrible without any staff at place. No one came for room cleaning.i couldn't connect the TV which was unplugged and found by another flat members who lived there for long time. No replacement of bath towel and other facilities. Couldn't manage to turn off the heating system even. It seems me that I came from a rural area to a town.....:(
Genuine Expedia guest review
Other trip Oct 28, 2014
Mohammad
GB
1.0 / 5Poor
"Terrible"
Expedia falsely advertised property's ability to checkin or hold luggage. Refuse to refund.
Genuine Expedia guest review
Other trip Oct 1, 2014
Freq traveler
AU
1.0 / 5Poor
"Worst ever"
The hotel was not was portrayed on the site. Smaller than a dog kennel and noisier than a football stadium. Booked & paid for 3 nights and stayed one and returned to Italy . Totally disappointing and I will not book through Expedia again .
Genuine Expedia guest review
Other trip Sep 30, 2014
tim
AU
4.0 / 5Excellent
"Good price"
Suitable for overnight stay. I was there to tour Zurich and spent little time in the room. very simple facilities, might be a problem in the Summer as there's no fan or air conditioning in the room, not sure if you can request for it
Genuine Hotels.com guest review
2 night trip Jul 5, 2014
avorytk
SG
2.0 / 5Fair
"Not bad if you manage to get in!"
The first thing you will wish to note is that this isn’t a hotel! When you book expedia don’t tell you that when you arrive at this place, you won’t find a reception or any staff working there. When I arrived, I found that the front door was locked, so had to phone the number at the end of my booking, at my own cost using a UK phone, and was told to go round to the back of the property where I found a safe attached to the wall next to the rear entrance, and was provided with a pin by the lady on the phone to input into the keypad. This then released my key into the dropbox. If I didn’t have the confirmation with me, or have a phone that I could use, I would have been left stranded! So, please make sure you have your phone with you, and Expedia should really be providing you all this information once you have booked and before you depart! The room itself was pretty compact, the bed not overly comfortable, and the fridge in the room made a lot of noise, so I just unplugged it as I didn’t need to use it. There is a small TV in the room, but my remote was broken with buttons missing, so I had to change the channels on the tv itself , which was slightly annoying. The bedding wasn’t changed, nor the room cleaned in the 2 nights I was there!
Genuine Expedia guest review
Other trip Jul 4, 2014
Tahir
GB
1.0 / 5Poor
"Badener str."
Building work going on outside. Very loud from 7:00. Very hot in the room but if you open the window the noise from the street is too much, trams, cars....etc. The cleaners knock on the door from about 9:00 (check out is 11:00).
Genuine Hotels.com guest review
3 night business trip Jun 8, 2014
A Traveler
GB
2.0 / 5Fair
"Ok"
The hotel room itself was nice and clean, but getting into it was a bit of a struggle. On expedia they don't say anything about there not being a reception or anything. After we booked the room, the hotel sent us an email with a code and said to use the code to get the key. When we arrived at the hotel we had no idea where to put in this code, as they just said it would be next to the door. There was no one to ask, but eventually someone came by and told us its at the back door. There was no indication of that outside or in the email. Along with that, they said there was free wifi, which was true, but you needed a phone number for it. I was not traveling with a phone and even when i got access to a phone, it still didn't work. We had booked this place because we needed the wifi to book other hotels later and never got the wifi to work.
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
CA
3.0 / 5Good
"Good, basic accommodation"
For an entry level price range, this hotel met or slightly exceeded my expectations. It was clean, quiet, and relatively spacious. The hotel was also very conveniently located on a main tram route, and near to various shops and restaurants. There is no reception, but the key-drop box system works very well. The only disappointment was the TV - I was only able to get two channels.
Genuine Hotels.com guest review
3 night business trip May 2, 2014
David
CA
5.0 / 5Outstanding
"Close to supermarket and tram"
Very good value! The room was quiet nd spacious and we enjoyed it. Also has a laundry room downstairs free of charge WiFi is strong too!
Genuine Expedia guest review
Other trip Apr 28, 2014
Bruno
GB
4.0 / 5Excellent
"Perfect for a short stay!"
Surprised at how clean and nice it was. Such a great price! Right next to a tram stop so you can really get anywhere very easily. Only thing was the room was really hot but other than that great place to stay on a budget.
Genuine Hotels.com guest review
2 night trip Apr 17, 2014
A Traveler
GB
3.0 / 5Good
"basic apartment meets expectations"
fine; useful location well served by tram and bus. A room kettle would have been useful
Genuine Hotels.com guest review
9 night trip Apr 7, 2014
david
GB
3.0 / 5Good
Unfortunately the room stank of cigarette smoke. It also on a very noisy road.
Genuine Hotels.com guest review
5 night business trip Mar 30, 2014
A Traveler
GB
2.0 / 5Fair
"Bad Comunication"
I was there and my reservation was cancel without letting me know. I was there in Zurich in the front of apartment and could not find a live person to talk to regarding the keys at 7 pm without the phone or any communication tools. Apartmant is using some call agency and they are NOT capable to do anything and help you. It was very uncomfortable and bad situation .
Genuine Hotels.com guest review
2 night trip Feb 15, 2014
Mato Milakovic
IE
4.0 / 5Excellent
"Cheap confortable overnight but smelly room"
With a last minute booking, price for double room was extremely cheap. Convenient communication with hotels.com as the hotel forgot to send me the Pin to get the key. Room was big, but smelly. Someone may have smoked. In addition, found a woman blond long hair on the blanket. Appears not to have been cleaned thoroughly. Overall for its price, was great and practical.
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
A Traveler
IE

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
We stayed two nights there. Well located. Quiet area. Cheap PK area (0,5chf/h) next to the stadium (10min walking)
Genuine Hotels.com guest review
2 night romance trip Nov 6, 2015
aleix
FR
4.0 / 5Excellent
"Preco bom"
Apesar de simples era muito limpo Boa localizacao e trem de superficie na porta
Genuine Hotels.com guest review
2 night romance trip Sep 23, 2015
rita
PT
3.0 / 5Good
Es war einfach zu laut. Mit offenen Fenster unmöglich zu schlafen und mit geschlossenen wurde es schnell zu warm und stickig.
Genuine Hotels.com guest review
1 night romance trip Sep 15, 2015
A Traveler
CH
4.0 / 5Excellent
"Nossa primeira experiência em apart-hotel"
Esta primeira experiência de hospedagem em "apart-hotel" foi muito interessante. O fato de não ter uma portaria permanente, que no início pensávamos que não daria certo, funcionou muito bem, de acordo com as orientações que recebemos, apesar de termos chegado depois das 22 horas. Da mesma forma, deixamos a chave na saída, como nos foi pedido. O preço era muito acessível considerando os preços de Zurique. Tudo isso permitiu que vivêssemos quatro dias muito agradáveis.
Genuine Expedia guest review
Other trip Sep 17, 2015
A Traveler
BR
4.0 / 5Excellent
Großzügiges Apartment, allerdings geht der Lift nur bis zum 4.Stock und Apartment war im 5 Stock. Keine Rezeption im Hote! Bei der Abreise ging der Lift garnicht. Habe per e-Mail Hotelmanegement benachrichtigt worauf hin sehr schnell eine Anteort kam: Danke für die Info! Kein Entschuldigung wird gleich erledigt ... Sonst war die Lage sehr gut, schnell mit der Straßenbahn in der Stadt.
Genuine Venere guest review
1 night family trip Aug 26, 2015
Jakob
DE
3.0 / 5Good
No hay recepción pero a las 14.00 q era la entrada estaba el hombre.habitación pequeña pero limpia
Genuine Hotels.com guest review
1 night romance trip Aug 23, 2015
A Traveler
ES
2.0 / 5Fair
"Dirty and hot but ok value for the price"
Notice that there isn't no staff around so there's no one to ask for places to go or anything like that. The room wasn't clean and there was dust everywhere on the floor. Wifi worked fine. There's no air conditioning so it is really hot in the summer. The location isn't perfect but it is easy to get there by train or tram. The Hardbrücke train station is about a kilometer away and the tram stop is really near.
Genuine Hotels.com guest review
2 night trip Aug 4, 2015
A Traveler
FI
4.0 / 5Excellent
"괜찮아요."
1인실로 3박 이용했습니다. 냉장고에 있는 물, 콜라 등 무료였고 조식도 훌륭했습니다. 다만 객실과 이용객이 많아서 카운터 직원들이 굉장히 바빠보였고, 객실 관리도 잘 안되는 듯. 처음에 들어갔던 방에 냉장고가 고장나서 다음날 아침 카운터에 말씀드렸더니 방을 바꾸어 주셨는데 죄송하다는 말도 한마디 안하시더라구요ㅋㅋ독일사람들 무뚝뚝한건 알고있었지만 기분이 좀 그랬어요; 이 호텔에서 제일 좋았던 건 위치랑 조식이었네요. 동양사람들이 많이 와서 밥이랑 미역국이 있었어요!!
Genuine Expedia guest review
Other trip Aug 20, 2015
Heather
KR
5.0 / 5Outstanding
"깨끗하고 좋네요"
깨끗하고 좋았습니다~
Genuine Hotels.com guest review
1 night trip with friends Jul 24, 2015
SAEYOUNG
KR
3.0 / 5Good
Slappe kussens, prima matras. Kamer aan de straatzijde was in de zon dus erg warm, maar op begane grond dus de luiken moesten dicht. Er werd ook 's nachts gewerkt aan de straat dus het was continu lawaaierig.
Genuine Hotels.com guest review
1 night romance trip Aug 6, 2015
A Traveler
NL
2.0 / 5Fair
"Temperaturen ødela oppholdet"
Rommet var veldig varmt og de ansatte jeg ringte ville ikke gjøre noe med det. Dette var et stort problem fordi vi ikke fikk sove... Etterhvert kjøpte vi en liten vifte som hjalp. Jeg vil anbefale fremtidige gjester å ta med en vifte hvis dere reiser på sommeren
Genuine Hotels.com guest review
5 night romance trip Jul 29, 2015
A Traveler
NO
2.0 / 5Fair
"値段相応"
僕が拝見したときに一番割安なホテルを選びました。スタッフはいません。チェックインもチェックアウトも機械を使って自分でやります。またwifiは無料でしたが電話番号を登録してSMSで送られるパスワードを入力しなければならないという面倒なものでした。部屋は普通ですが暑く、クーラーもないので寝づらかったです。
Genuine Expedia guest review
Other trip Aug 1, 2015
A Traveler
JP
4.0 / 5Excellent
"Ok leiligheter for kort opphold."
Ok opphold! Rommet var ok, med eget bad, seng, tv, garderobe og kjøleskap. Ikke noen resepsjon på stedet, kun kode på e-mail for å ta ut romnøkkel fra nøkkelskap, så ikke mulighet for personlig service på stedet. Ikke sentralt område, men gode transportmuligheter like utenfor, med kort tid til sentrum. Matbutikk like i nærheten. Ikke air-condition på rom, kan bli noe varmt på sommeren.
Genuine Hotels.com guest review
4 night trip Jul 16, 2015
Kenneth
NO
3.0 / 5Good
"もう少し情報が必要"
詳しい鍵の受け取り方法がわからず、とても苦労しました。中心地からも遠い感じがしました。
Genuine Hotels.com guest review
1 night trip Jul 11, 2015
kazawa
JP
1.0 / 5Poor
"ホテルとしてはもう一つ 女性にはお勧めできません"
ホテルの位置が分かりにくく、ホテルに入る方法、玄関の開け方など、一つ一つのハードルが高かったです。 ホテルではないことは認識していましたが、やはり人が居ないことは非常に不安です。 ただ、こういうホテルもあるのだなぁと認識させてもらいましたので、コスト的にまた利用するかもしれません。 シャワーのホルダーが割れたままだったので、常にもっていないといけなかったのは良くありませんでした。 初日の宿泊時、チューリッヒは非常に暑く、エアコン、扇風機が無かった為、ほとんど寝れませんでした。結局、扉を少し開けて(鍵もかけず)部屋に空気を流し寝ました(非常に怖かったです。) 扉用のチェーンなどがあれば、開けたままでも安心して眠れたかと思います。
Genuine Hotels.com guest review
1 night trip Jul 8, 2015
TAKASHI
JP
4.0 / 5Excellent
"Zimmer ohne Rezeption / Frühstück, sonst OK"
Bei der Buchung war mir nicht klar, dass es keine Rezeption / Frühstück gibt, hat aber alles gut geklappt und ich bin zufrieden für den Preis.
Genuine Venere guest review
3 night business trip Jun 28, 2015
A Traveler
DE
5.0 / 5Outstanding
"Vacaciones Zurich"
Apartamento muy bueno y amplio, con todas las comodidades, internet muy bien solo falla el receptor satélite que a veces se bloquea, pero sus sigues indicaciones de ellos ningún problema. Bien comunicado con transporte público y con supermercados al lado. Un acierto.
Genuine Expedia guest review
Other trip Jun 16, 2015
Ulises
ES
4.0 / 5Excellent
"suosittelen"
Siisti, kohtuullisten kulkuyhteyksien varrella. Liikenteen äänet häiritsivät vähän. hintaansa nähden erittäin hyvä lyhyeen vierailuun.
Genuine Hotels.com guest review
4 night business trip Jun 8, 2015
Jukka
FI
3.0 / 5Good
"zweckmässig"
Der Fernseher ist zwar da und 2 Bedienungen auch, aber zum Laufen brachte ich das Ding nicht.
Genuine Hotels.com guest review
1 night business trip Jun 6, 2015
A Traveler
CH
2.0 / 5Fair
"安いだけ"
安いだけです、その他はあまりよくありません、二泊しましたが部屋の清掃はされてませんでした。部屋貸のシステムで誰もいないのですから、使い方の説明書は詳しいものを置いて欲しい
Genuine Expedia guest review
Other trip Jun 9, 2015
MK
JP
3.0 / 5Good
"hot, hot, hot"
bei 30 Grad sehr heisses Zimmer, keine bis schlechte Lüftung. Lage top. In kühleren Zeiten würden wie wieder dort übernachten. Im Sommer sicher nicht mehr. Mit Schlüsselzugangscode klappte alles bestens.
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2015
Andreas
CH
4.0 / 5Excellent
"Zu empfehlen wenn es nicht zu warm ist"
Leider keine Klimaanlage. Zimmer extrem warm. Öffnen des Fensters nicht empfehlenswert, da direkt an der Straße und sonst extrem laut.
Genuine Hotels.com guest review
2 night romance trip Jun 3, 2015
Andreas
DE
4.0 / 5Excellent
"Good for one night stay"
Might have been annoyed if it were long stay. (No reception, bit far from the center, no breakfast) But for a night it was good. It seemed expensive for the value, but it is because Swiss is expensive. It was just a tiny bit more than a hostel, so it's fine. Tram stops 1 min away from the apartment and easy to find.
Genuine Hotels.com guest review
1 night trip May 23, 2015
A Traveler
KR
5.0 / 5Outstanding
"5/5"
I recommend
Genuine Hotels.com guest review
6 night romance trip Dec 9, 2014
A Traveler
PL
4.0 / 5Excellent
"Praktisches Hotel um stadtnah zu übernachten"
Wer keinen Firlefanz mag und einfach gut und sauber eine Stadt bereisen will, ist hier gut aufgehoben. Die Ausstattung ist pragmatisch, aber auf dem neuesten Stand. alles sehr gepflegt. IKEA hat einfach gute Möbel. Das Bad sehr schön. Mein Zimmer war etwas laut am Samstag Abend.
Genuine Expedia guest review
Other trip May 18, 2015
Andrea
DE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 3
  • Next >