"Disappointing and Misleading"
I was on a 16 hour long layover in Zurich and it was VITAL that I have access to the internet. First, there is no reception desk or hotel staff whatsoever. Just a box where you are expected to enter a code to receive your room key. I had not had access to a printer to print out my hotel confirmation which apparently included this code (And I couldn't […] access the internet to check my confirmation email, more on that in a moment) so if a lady from the adjoining restaurant hadn't been there to help me, I would not even have been able to figure out how to check in! Then I had to climb five flights of stairs to my room. Then there is no sign of internet access. After 3 trips up and down the stairs, (I'm 57 and not in the best shape, so this alone about killed me) it turns out a sheet of instructions was missing from my room. Then it turns out I need a phone number to receive a unique code for internet access. Of course my phone does not work in Switzerland. Then it says "If you do not have a cell phone, call..." Well, you can see how illogical this all is. It turns out some guys in the room a floor below mine did get a code, but could not get it to work. The room price is LOW FOR A REASON! Avoid the hotel Löwen! Read moreGenuine Expedia guest review
"Without elevator, frontdesk, staff... Nothing"
Disappointed with hotel.com Did't have any information about the htl. We arrived and had no access to the code to take the key from the room! with three heavy luggage, we had to climb 4 floors of stairs because the building has no elevator and the hotels.com does not have any warning.Genuine Hotels.com guest review
Maybe I didn't read carefully enough or the information wasn't there, but this hotel has no concierge desk. Luckily we happened to call them to ask about a late check-in and were given a code to get our key out of the lock box. If we hadn't called we'd have had no idea how to get into the building, let alone our room! Also, the internet is included, […] but you need a working cell phone to receive the code by sms. So if you're traveling internationally without access to cell phone you will not be able to get internet (luckily we had a local with us to help us check in). These things are good to know for planning purposes. Otherwise the room was clean and functional; nothing special but comfortable. Read moreGenuine Hotels.com guest review
"convenient location, no AC"
This apartment hotel is 3-5 walk from Oerlikon station and two major super markets. The train will take you to the airport in 6 minutes and Zurich city in about 20 minutes. The price is less than half of a hotel room in Zurich, but you get what you pay for. There is no AC or a fan in the room. Depending on which room you get (we stayed in two rooms […] during our stay), the street can be loud if you open the windows. Overall I am happy with the experience, thanks to the nice weather for the first two days, but I would not recommend it if you visit Switzerland in July or August. Tips: the hotels.com confirmation number will not get you the room key from their key box, you will have to call them to get a code. To connect to the free wifi, you will receive a code in you cell phone through a text message. If your phone does roam, don't stay in this hotel. Read moreGenuine Hotels.com guest review
The worst part about this hotel is that there is NO RECEPTION or office or management for this 'hotel'... Safe box didnt work, no room service (really?) and we were told to call, at our expense of course with and international cell phone, to the management office offsite....really???Genuine Expedia guest review
This is not an Hotel !! this are apartments !! nobody is in the reception, !! they dont have reception !! one oriental womans who are in the restaurant next to this place, are the people who help us !! whe where in the fift floor and teh place doesn't have an elevator !!!! many !!! many stairs !!! it was horrible !!!! I never comeback to this place […] !! ship but ugly !!!! Read moreGenuine Expedia guest review
"Close to train station"
I needed a place to stay before heading out of Zurich. This hotel is 4 min by train to the airport, and a less than 5 min walk from the train station (get off at Oerlikon Station). Room was clean and comfortable. Only frustration was the free wi-fi required either a cell-phone number (to get a code by text) or to call a landline number. There was no […] landline and I had no functional cell phone. But the lady who checked me in was kind and used her phone to get an access code for me, and all was well. Read moreGenuine Hotels.com guest review
To describe what happened during the two hours we were trying to get into our room would be a very long story. To sum it up: first we got the wrong code (apparently a couple of Italian tourists who arrived at the same time experienced the same), then we got a code, entered the room and....it was somebody else's room (apparently the Italians experienced […] the same)...wrong code again. finally the hotel people arrived and had to clean up a room for us, otherwise they would probably be giving us wrong codes the whole night. worth the money? you judge, but we will go for a hotel with a reception next time...even if it costs a few extra CHF. Read moreGenuine Hotels.com guest review
"Decent Appartment and good value for money"
Clean , basic room without any service; good value for Money, no real working space (only one power socket in the room for bed lamp) ; Close to Bahnhof Oerlikon,Genuine Hotels.com guest review
"Good hotel near train station."
Would be better if I get the booking code before arrive instead of call the "Hot Line" to get my room key, that cost me a roaming call.Genuine Hotels.com guest review
"Nice, modern and quiet hotel room"
It is very close to the train station in Oerlikon and to the airport . By train or tram it is close to the the old city. I did not see an elevator so if mobilty is an issue think about it. A nice lady in the restaurant was able to get me the key form a lock box in the front door since I did not have my reservation number with me. I had a pleasant night […] and would highly recommended it. I did not have the breakfast. Read moreGenuine Expedia guest review
"Not Hotel: Low end dorm. No service Great internet"
OK...This is not a hotel as there is no reception and zero service. All advertising is that it is a hotel but inside it had one paper taped on door saying it is a 'apartment suite'. I arrived at front door and this walked me into a restaurant where the two people there we're a bit miffed that I walked in the door that said Hotel Lowen. I was directed […] to a keybox outside but could not get key despite printing my reservation (frankly this seems more of a hotels.com issue as 3rd time an apartment reservation did not provide me with proper instructions). Guy in restaurant thought it was funny (in a bad way) that I had lots of luggage and there was no elevator). ROom is Spartan thought large for Zurich but with no features. No fridge, no where to put you toiletries next to sink, no plug to connect computer next to desk...basically this place was thrown together and not much thought put to things. No shampoo, TV channels limited and request for iron and ironing board was given response 'we will deliver in 24 hours). Good dining options around the hotel. Overall hated this hotel EXCEPT internet was frankly world class and much better than any European hotel with excellent VOIP...this is on reason I gave it a 3 as this is important for me personally...if you want a low price, awesome internet with no service..this is the place. Read moreGenuine Hotels.com guest review
"The worst experience"
I paid and they didnt honor my reservation. There was no one at the counter and via cel they never replied. After 2 hours they say that the reservation code i had was not in their records. PLEASE DO NOT STAY THERE !!!!!!!!!!!!Genuine Expedia guest review
"A NEW concept"
Wow, no hotel reception! No one at all! You literally show up at the hotel and look at a box and input your booking code and then a magnetic key drops out. It is just that simple. I had never experience anything like this before, so was confused at first. I had to call the hotline to understand what was going on. The hotline is posted at the entrance. I […] was confused at first. In the end though, I would stay here everyday and twice on Sunday. The rooms were immaculate and it actually made me question the need of hotel reception. Like a fast food worker, are they really necessary? My answer would be no. Much like the integrated circuit, the speed of the business interaction outweighs dealing with the emotional status of a clerk. Read moreGenuine Expedia guest review
Not a 'standard hotel'.... no front desk, when you arrive you need a code and pick up your room key.... I didnt have mine but rang the number and the person who answered was very helpful and talked my through it... Very good value for the price....Genuine Hotels.com guest review
"Great value for the money!"
Fantastic stay for the money! The room was nice, comfortable and clean. As stated by other reviewers, there is no hotel staff. It can be a little tricky when you first get in, but the owners have marked the check-in box and provide explanations of what to do. If there are issues, you can call and they are very helpful. Yes, there are only stairs, no […] elevator--welcome to Europe. But really, it's not bad--the stairs are wide so it is easy to carry luggage. And besides, what American couldn't use the exercise? :-) Read moreGenuine Hotels.com guest review
"Check In Challenge"
We booked online 24 hours before our arrival. The rate was favourable as was the location for our purposes. The challenge was at check in. There is no front desk, only a key box outside. In the 24 hours before our arrival we were not contacted with the appropriate code to collect our key, nor were the other guests that arrived at the same time. Thankfully […] a lady from the attached restaurant 'Hotel Löwen' helped us and called the hotelier to get the key code for us. Otherwise it was good value, clean and comfortable. Parking on the street was free and available that night. Read moreGenuine Hotels.com guest review
the Bed is not for couple its for single, there is no lift, the staf of the hotels not respond when you callGenuine Hotels.com guest review
"No Lift Hotel"
I was totally shocked that this hotel doesnt have a lift. We arrived with 4 big luggages and have to lift 1 by 1 to 3rd floor. Really it wasnt comfy at all, although the room was ok, internet connection was very ok, very close to Oerliken train station. It will be a huge plus in my review if this hotel had a lift.Genuine Hotels.com guest review
"Have a liking for stairs & small spaces ........"
Well located in the Oelikan district with great transport to the Zurich city & the airport the motel was a disappointment with over 50 steps to a room no bigger than 3x3 meters, no fridge, kettle or decent blinds. To get into the shower you have to be a skinny Minny & if you drop the soap forget it- like the motel, forget it!Genuine Expedia guest review
"Best deal for Zurich, but no front desk"
We loved the room and would stay here again. The only two downsides to this hotel were the lack of elevator (our room was on the 5th floor...) and the lack of front desk staff. You have to punch in a code to get your room key outside the front door. Thankfully I knew this was the case based on other reviews, and we got lucky and one of the women from […] the adjoining restaurant helped us to get our key. Generally we had a pleasant stay here, and wish we could have spent more time in Oerlikon seeing as it was such a cute vibrant little downtown. Read moreGenuine Hotels.com guest review
"No service during weekends"
Pros: Location was excellent. Very close to Orlikon train station. Have a good satellite TV system. Cons: Although description says that they have reception with capable of multiple languages there were no one. The lady at the bar at the ground floor helped to get the key. The worst thing was there is NO ELEVATOR although it has 5 floors. It was a nightmare. […] We try to contact the hotel service on Friday evening asking for a favor to change the room (my wife was pregnant). However, the person on the other end said that for such a service we had to wait till Monday when the service people will be back. Furthermore, there was no room cleaning on Saturday and the cleaning people never bother to replace soap and shower gels. Our stay was 5 days and we had to buy our own. Read moreGenuine Hotels.com guest review
Never stay at this hotel. Staff is uncooperative. Not worth even if provides free accomodationGenuine Expedia guest review
"Please black list hotexpedia have good reputation"
Please don't recommend any one this hotels.bad hotel I seen my lifetime.no one is there for any information only by phone and i have to make many ISD CALL WITH MY MOBILE.Genuine Expedia guest review
"Not quite a hotel - more a provider of rooms"
As hinted in the title, if you expect a hotel with a manned reception and helpful staff or an elevator to assist in carrying the luggage up/down to/from the third floor, you'll be well inspired to investigate other options. In terms of cleanliness of the room and overall security everything was good to very good. My main complain is that this accommodation […] place calls itself "Hotel" and does not qualify the type of accommodation as some form of locked rooms, with additional facilities as TV / Wi-Fi, but with no telephone. Read moreGenuine Hotels.com guest review
Just OK, nothing special, good for an over night stay with no complications.Genuine Expedia guest review
"nice hotel and cheap"
pro: cheap, nice and close to the station cons: the room was not cleaned for 3 days, not sure why; maybe we woke up late in the morning and we left every day after 10-11 am (but this is not a problem usually)Genuine Expedia guest review
"Close to where it want to go"
ComfortableGenuine Hotels.com guest review
I don't know what to think about my time here. The overall room was very nice, clean with fairly new everything. The problem? There is no reception desk and nobody there to really help you. Luckily the lady that works at the attached restaurant was able to help me deal with my issues on entrance. There is an issue with Expedia also!!! You are apparently […] supposed to be given a room number and key combination upon booking with Expedia that they never sent me!! That same lady said it was a recurring problem she has seen before with Expedia. Also, I booked the room under the guise of it being close to the airport. It was still a 40 franc cab ride to the airport so no real savings there... Bottomline, the room was nice but for 110 franc I'd expect a certain amount of custome service that I did not receive. Also no elevators. Would probably not recommend when a place by the airport is 200 Franc and the cabs pretty much even things out... Read moreGenuine Expedia guest review
Hotel ohne ReceptionGenuine Hotels.com guest review
"Aufwändig und aufsässig."
Den Zimmerschlüssel gibt's nur am Automaten. Um ihn herauszulösen, hätten wir einen Code gebraucht, der uns nicht zugestellt wurde. Zudem war das Putzpersonal schon frühmorgens unterwegs, saugte vor der Zimmertür und öffnete sogar zwischen 8 und halb 9 dreimal die Zimmertür ohne anzuklopfen.Genuine Hotels.com guest review
"zum übernachten föllig in ordnung"
zum schlafen ganz okGenuine Hotels.com guest review
kein Wasserkocher, kein Kühlschrank. bett ist unbequem. ich würde das hotel nicht weiterempfehlen.Genuine Hotels.com guest review
"clean and good location"
A bit small room and bed for two persons. but the standard and cleaniness was totally fine. There is no reception but the poeple in the resturant were helpful. Nice location close to train and tram. 4 min from airport with train.Genuine Hotels.com guest review
fare price, nice room, clean, nice area,Genuine Hotels.com guest review
"다시 이용하고 싶지 않네요"
리셉션없어서 무지 불편합니다. 처음엔 어차피 평소 다른 호텔에서도 체크인, 체크아웃 말곤 직원 대할 일 없었으니 상관없다 싶었는데, 이 호텔은 객실 관리가 잘 안돼서 매우 리셉션이 필요한 상태인데도 없어서 답답합니다. 먼저, 체크인시간 아니면 전화도 안받습니다. 관광을 위해 짐만 좀 맡기려고 전화했더니 무슨 말인지도 아예 들을 생각도 안 하고 한 시간 이후에 전화하라고만 해서 황당했습니다. 그리고 이 사이트로 예약을 하면 예약번호를 어디서 확인하는지 모르겠네요. 기계로 번호찍어 체크인하는 건데 안 돼서 한참 끙끙대다가 결국 포기하고 짐 다 끌고 밥먹으러 갔습니다. (나중에 직원이 있을 때 들어갔습니다.) 한 번은 지내는 […] 도중 화장실 불이 나가서 직원에게 얘기했더니 자기 일 아니라고 전화하랍니다.. 왜 굳이 국제전화요금 써가며 그런 얘길 내가 해야하는건지ㅎㅎ 청결상태도 별로입니다. 휴지통 비우고 수건 가는게 전부입니다. 한번은 침구정리도 안 해주더라구요. 장점은 가격과 위치입니다. 가격과 위치만 고려하시는 분은 예약하세요. 근데 저렴한 호텔비 대신 전화비가 필요할지도 모르겠습니다. 저는 굳이 여행 와서 기분나쁘고 싶지 않으니 다시는 이용 안 할 겁니다. Read moreGenuine Hotels.com guest review
공항가기전 숙박이라 공항까지 기차로 5분. 무인호텔, 예약번호 뒷자리 5자리로 하는건데 호텔스 번호와 달라서 결국 국제전화함. 엘리베이터 없음. 공항에서 가깝다는 장점 빼고는, 취리히 시가지에서 멀어서 별로..Genuine Hotels.com guest review
"Minimalistisch aber zweckmässig"
Leider hatte ich keinen Code für den Schlüsselkasten, so dass ich etwas verloren war. Zum Glück war die Inhaberin des Restaurants nebenan sehr, sehr hilfsbereit und übernahm sogar den Anruf auf die Hotline, um den Zugangscode zu erhalten. Grossartig :-) Das Zimmer selber war minimalistisch aber zweckmässig eingerichtet, in den Ecken des Zimmers schien […] es nicht sehr sauber zu sein. Das Bett war gut, Bad/Dusche sehr klein aber sauber. Leider war es laut und ringhörig im Haus. Read moreGenuine Hotels.com guest review
Distribution de la clé du logement par un automate. Le porche est sous-éclairé. Il a fallu allumer la torche du portable pour lire les instructions... Le code à introduire pour obtenir la clé ne figurait pas sur la réservation, compliquant la démarche! Il a fallu tél à l'assistance. Séjour de 3 nuits, le ménage n'est pas fait hormis le remplacement […] des linges. Étonnant. Read moreGenuine Hotels.com guest review
"Nettes Zimmer in Bahnhofsnähe"
Den Zugangschip bekommt man aus einem Automaten, der neben der Eingangstür montiert ist. War einfach und unkompliziert. Die Zimmer liegen oberhalb eines Restaurants. Ein Treppenhaus führt zu den Zimmern im 1. und 2. Stock. Einen Fahrstuhl gibt es keinen. Man muss sein Gepäck ein oder zwei (hohe) Stockwerke zum Zimmer transportieren. Oder man findet […] jemanden, der einem behilflich ist. Das Zimmer ist schön gestaltet, sehr klein und schlicht. Dafür ist das Bett groß und steht mitten im Raum. Bad und Waschbecken sind normaler Standard und absolut in Ordnung. Die Wände sind recht dünn, wie in vielen Hotels auch. Ich habe als Vielreisender sowieso immer Ohropax dabei, von daher kein Problem. Read moreGenuine Expedia guest review
klein aber fein!Genuine Hotels.com guest review
"Leider nicht ideal,4.Stock--Gattin gehbehintert?"
Besuch des Musicel "Udo Jürgens-Mittenim Leben" Für uns war das wundervoll!Genuine Hotels.com guest review
"Essenziale ma pulito e confortevole"
Albergo non lontano dal centro e a dieci minuti in auto dal Komplex Klub (ero a Zurigo per un concerto). Manca l'accoglienza di una reception ma tutto ha funzionato perfettamente, è confortevole e pulito. Si trova facilmente parcheggio ma a pagamento. E' un buon punto d'appoggio, considerando i prezzi degli hotel in generale. Penso che lo terrò in considerazione […] se tornerò a Zurgo Read moreGenuine Expedia guest review
Perfekt für eine Nacht nahe beim Flughafen.Genuine Hotels.com guest review
Un sistema muy comoda con automatizacion. Evita problemas de comunicacion en caso de presentar problemas idiomaticaGenuine Hotels.com guest review
"Great place but book directly"
Was great. Went to a concert at the nearby Hallenstadion. Since I booked from hotels.com, I did not have the reservation code from the actual hotel and it's needed to access the place. Make sure you have it before you are in front of the hotel door. If not, a quick call to reception will sort everything out but better avoid it coming to that.Genuine Hotels.com guest review
Das Restaurant im Erdgeschoss ist ein Betrieb, der erst um 10 Uhr öffnet und nichts mit dem Hotel zu tun hat. Es besteht keinerlei Möglichkeit, ein Frühstück einzunehmen, auch nicht gegen Aufpreis. Es gibt keine besetzte Rezeption. Parkplätze sind ebenfalls nicht verfügbar. Man kann nur auf der Straße (Maximalparkdauer 2 Stunden, kostenpflichtig von […] 8 bis 21 Uhr) oder im Parkhaus parken. Für Geschäftsreisen daher völlig ungeeignet! Read moreGenuine Hotels.com guest review
가격대비 만족 하였으며 위치는 좋았지만 주차공간이 없고 최소한 주변 주차장을 알선 해주는 써비스를 권하고 싶다Genuine Hotels.com guest review
"Overnight stay at reasonable price"
I just needed somewhere to stay the night to move on the following day. I was looking for a low price. I got that but otherwise I would not recommend the hotel as there was no reception, no breakfast, difficult to access, no parking and not the nicest areas. But the room was clean, the bed was good and there was complimentary wifi (that was actually […] very fast). Read moreGenuine Hotels.com guest review
"Nettes Hotel in Bahnhof und Eishallennähe."
Das Hotel hat die Mindesterforderungen erfüllt, die Zimmer waren durchaus sauber, allerdings für 2 Personen etwas zu klein, vor allem die Durchgangsbreite zwischen Ablagebrett (= Tisch) und Waschbecken war grenzwertig.Genuine Expedia guest review
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