"Worst experience ever."
09/18/14 PaxRyan Rome
My heart is still pounding in anger from the final of their screw ups. But i'll come back to that in a moment. First, the apartments are located in a lousy, ugly part of town. 2nd, to activate their internet you need a functioning cell phone, which i don't have in Switzerland. So i had to find someone to borrow a phone to call them and get the internet code. But then it didn't work. So i had to find someone else to borrow the phone from and call again. They gave me a new code, and that one didn't work - 3times!! The fourth one finally worked. Then at 8.30am this morning an old lady opened my door, WITHOUT KNOCKING, and walked in. i was sitting in my underwear in bed and asked her, "What the f...??" Even if she doesn't understand English, she should still have gotten out and closed the door. Instead she stood there talking to me in some language that didn't sound like German. i had to scream at her to get her to leave. Then just now i went out to a store, came back and found a dude in my apartment, packing my stuff (including an open envelop of cash) into bags. So i again found myself asking a Swiss Star employee, "WHAT THE F...??" And he communicated to me (in a lack of English) that i needed to leave that it was past my check out time. i somehow controlled my temper enough to explain that no that was definitely not the case. So he gets on his cell phone (still standing in my room) to their hotline. Meanwhile i get my email open (good thing their internet had eventually started working!) and get my booking.com reservation and reservation number. i show him that i am indeed booked here till tomorrow, he doesn't care, wanted me to talk to some lady on the phone. She asks my reservation number, then says it doesn't exist and that i have to leave immediately. Then they talk on the phone for a minute before he hands me back the phone so that she can tell me that i was right all along. This would have been a 1.5-2 star experience anyway as the room is so small i can't lay my suitcase down in it and the cleaning was shabby when i arrived, but this obnoxious, invasive behavior was really terrible. Their cheap price doesn't make this worth it (and i don't think it would have even if they had not busted into the room and tried to kick me out.)
"An unpleasant experience"
Although this was cheap for Switzerland, I had a rather unpleasant experience which has coloured my review. The apartments are located on Oerlikon which is an easy train journey from the centre of Zurich. Unfortunately, Oerlikon station is in the middle of a complete reconstruction which has made a mess of the local area and makes it difficult to navigate. There was no reception - to gain access I had to enter a code into a machine which released the keys to my room. This worked fine. My room was a studio apartment, which was on the small side even for one person. The kitchenette had only one hot plate, which limited cooking options, although there was also a microwave and a kettle. It was not well equipped: there was a tea towel, but no dish cloth or washing up liquid, and no corkscrew or coffee maker. The bathroom contained a bath (with shower fitting), but the room was so small that the bath was right up against the toilet, which made it difficult to climb in. Free wi-fi was offered, but there was a complicated access system requiring a code sent by mobile phone, so I did not bother. There was a small balcony, but this overlooked the extremely close train tracks and I cannot imagine anyone choosing to send time there. It was noisy during the day, but what made it unbearable during the night was the noisy engineering works which took place right next to the apartments. There was a constant low mechanical rumbling through the night, but even worse was was a siren which went off intermittently, jolting me back into consciousness each time each time I almost drifted off. You might conclude that this was a one-off, but you should bear in mind that the works around Oerlikon station are scheduled to continue until 2016. In any case Swiss Star made no attempt to contact me and warn me about the works, let alone offer alternative accommodation or the chance to cancel, and there was no reception to complain to.
07/19/14 Ladidi2013 Mandurah, Australia
Fantastic stay at this apartment slightly out of town but still easy to walk to with backpacks. The kitchen was a bonus. The beds were very comfortable. The check in process was easy. You had to type in a code and your key was ejected from a machine. There were only a few things against it....there was a kitchen but no dish washing liquid, tea towels or plug for the sink. There was no kettle so water needed to be boiled in a saucepan. The TV might have been new as we needed to tune it in. The only other thing is the wifi log in was complicated. You need a mobile phone to call for an access code.
"Good location, but quite noisy"
07/05/14 Maryrose A San Francisco, California, United States
After a long flight from the United States my husband and I wanted just a solid night of sleep which we unfortunately did not get because the apartment was in an area that was quite noisy. The upside of the apartment was that it was clean and was supplied, at a basic level, of things we needed. The downside there isn't a reception area and when we got to the apartments we were quite confused on how to get in. In the confirmation email from Apartment Swiss it did not explain that we needed a code to get in. Thankfully a woman who worked at the Japanese restaurant saw us looking confused and tired outside the apartments and called Apartment Swiss and got us our code. Overall the experience at Apartment Swiss Star was just okay. We won't be recommending this place for people that need more quiet but it was in a nice area to access transportation for sightseeing.
"The one in Kloten - close to airport ---- confused"
05/15/14 SunriseSki Singapore
This is about the Swiss Star Apartment in Kloten, 2 min from Zurich airport. Room relatively big and furnished Ikea style (cheap but colorful), clean, good sleep ok. Would be 2-3 star hotel if it were not for a stove, a sink and some cutlery, which now makes it an "apartment". Well, then there is no reception (to get the room key you got to enter a code in some pigeonhole mailbox), they don't make your rooms (good luck if you run out of toilet paper), no breakfast room, etc. - that is why it is relatively cheaper than others: you get less. The parking lot is spectacular: on the ground it says in big capital yellow letters "HOTEL", but on the wall there are all these white and red signs "Private, no Hotel". Just confusing. Silly even. Are you going to act confident or ignorant and park your rental car anyway and the next day risk of missing your flight because you have to chase it has been towed away (remember this is Zurich)? Let us just say, compared to other places where pay 30-50 CHF more, suddenly this one does not look that cost effective any more. But I did sleep well, so 3 stars they get from me.
"Perfect budget option"
03/14/14 amhird Bruning, Nebraska, United States
We rented 3 rooms for a group traveling in Europe with a 1 night stay in Zurich. Hotels are so expensive and we were looking for a cheaper option. The rooms were clean and convenient with a 5 min bus ride and 5 min walk from the airport. With the kitchenette these rooms would be a great way to stay longer and cook your own food. It is a 30 min ride to downtown Zurich so plan accordingly.
"Near the Oerlikon Station"
01/22/14 JscJ92 Kuala Lumpur, Malaysia
The place was acceptably clean which i got it with quite cheap price. Went there alone and the room was big enough for 2-3 person. The apartment is just beside the oerlikon station. But it would be better with hairdryer and bigger window.
11/05/13 Oliver R Grenoble, France
This place is clean,decent beds ans accommodations at a great price. BUT one socket was broken in my room showing live electric wires and the overall electric installation was really old. Overall acceptable for students and budget travels.
"Tutto ottimo, ma quelle asciugamani.."
09/16/14 Blackhol Caserta, Italy
Per una toccata e fuga di 2 notti a Zurigo, cercavo qualcosa di comodo, funzionale e non troppo costoso.. Et voilà! Questi mini appartamenti sono dotati di tutti i comfort: microonde, asse da stiro, ferro da stiro, cucinino con piastra elettrica/cappa/frigo, wifi, tv con dvd e terrazzino.. Decentemente insonorizzati, letti comodi, e parquet a terra! Il tutto per 180 franchi (2 notti)! A Zurigo con quella cifra per due notti, ci fitti una cuccia per il cane, forse! Volendo trovare dei nei: un po' rumorosi di notte (il palazzo è praticamente sopra il nodo ferroviario di Oerlikon e di notte ne passano taaaaanti di treni!), asciugamani pulite si, ma un po' malconce e odore di spezie molto forte nei corridoi. Nel complesso comunque consigliatissimo.. PS: ATTENZIONE, la fantomatica cassetta sul retro per la riconsegna delle chiavi, NON ESISTE! Le chiavi vanno riconsegnate nella fessura posta sul lato sinistro della stessa cassetta dove ritirate le chiavi (quella nell'ingresso frontale del palazzo)
"Anche a Basilea"
05/23/14 giuliazena Genoa, Italy
Volevo lasciare una recensione ma sono presenti solo nella sezione di Zurigo sebbene affittino appartamentini anche a Basilea! Consigliatissimo, puliti dotati di microonde, ferro da stiro, frigo, lavatrice e spaziosi. Per la media svizzera anche economici (180 franchi per 2 notti in matrimoniale)!
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