"Small but comfortable friendly staff"
Hotel a bit away from the city centre, but location is ok with easy access to main activities. Very close to train stops and easy to access a cab or taxi. Very friendly staff. Comfortable room, except that the traffic was right below the bedroom and could be disruptive. Small and quaintGenuine Expedia guest review
"Great service & location"
Service was 10+. Location was within walking and metro stop right in front of hotelGenuine Expedia guest review
"Cute neighborhood; away from the main tourist spot"
We had been traveling for 3 weeks and spent our last night at this location. It was everything that the website promised. The area was in a more residential neighborhood but still had plenty of shopping and Tapas bars. The room was well appointed. Madrid is a party town and the Tapas bars are lively most of the night. Be prepared for a rowdy night regardless […] of where you might stay in Madrid. If you closed the windows and curtains in your room at this location, you will filter out most of the street noise. Read moreGenuine Expedia guest review
"Modern, quiet and friendly."
Staff was extremely friendly and helpful. This hotel is not close to the center of Madrid but in a very nice neighborhood just north of the center. The metro is right on the corner and very simple to take to the center of the city. Take the 1 to Puerta del Sol (2 quick stops) and you are walking distance to all the main tourist sites in Madrid. Hotel […] was very modern and quiet. Room size was excellent. Read moreGenuine Expedia guest review
"Nice and comfortable hotel. Very nice staff."
This hotel is very comfortable, clean and close to the center of Madrid. Breakfast is not included but they offer a good deal for 10 Eu of you agree to buy it for all days of your stay. We accepted and we loved it! Many options to eat, healthy and delicious. Staff was very helpful and kind. I would come back again!Genuine Expedia guest review
"Great Boutique Hotel"
My sister and I stayed here for four days and were really pleased with our stay. Initially, we were a little skeptical because there didn't appear to be much around the hotel aside from a few restaurants, but within a day, we could not be more pleased with our choice. Location is great because it is off the main strip of Gran Via, but only two metro […] stops away. Gran Via can be sleazy and very touristy, so after a long day of walking, it was great to come back to Innside and leave the crowds and chaos behind. Clean, spacious and quiet was our room. There is a mini fridge in the room that gets stocked daily and is included with the room (soda, OJ, water), which was a nice bonus. The hotel staff was very friendly and spoke English. The front desk lady called a cab for us to take us to the airport when we checked out. Read moreGenuine Expedia guest review
Sergio and Nuria at the front desk and Nuria at the breakfast roon were EXTREMELLY NICE. Defitivelly I will stay in this hotel again. Thank you gays.Genuine Hotels.com guest review
The best part about the hotel is that it is a few steps away from the Bilbao station to go to most parts of town. It was a clean hotel with nice balconies but barely any room apart from the bed in standard and deluxe rooms. Could hardly fit two bags. Also, the air-conditioning functions randomly.Genuine Hotels.com guest review
"Nice for Madrid"
Clean, next to metro. However toiletries were used and housekeeping left my door open one night. Manager very apologetic but this is unacceptable. Staff is very kindGenuine Expedia guest review
"Comfortable hotel just outside main, busy area"
The staff is ready to assist. They gave us great advice on how to use the metro, what to see and where to eat. The room is relatively small, but modern and clean.Genuine Expedia guest review
"Excellent location. 5 minutes walk from center"
The staff are very helpful, room is big and comfortable, bathroom is very big and all installations in excellent conditions. Internet is very fast. And the location is excellent.Genuine Expedia guest review
"New hotel smart choice"
Very nice hotel in a very special location , close to main sights . Very modern, outstanding renovation.Genuine Expedia guest review
We stayed 3 separate nights during the course of a week. And in between, they stored our extra baggage for free while we went off to visit other cities in Europe. Front desk service was impeccable, in spite of being seemingly understaffed (e.g. same woman checked us in, brought our bags to our room and got my husband a beer from the bar! All with a […] smile.) Room was clean and comfortable...and a good-sized, especially for Europe. Bed was a bit hard for our tastes. The first night we stayed, our daughter and a friend also stayed in a second room, and they upgraded us to the top floor suites...they slept under the hotel dome in a circular room! It was beautiful. Our suite was huge. Both had amazing, large terraces. 10 minute walk to the center of Madrid, great shops and restaurants along the way. Really great stay - highly recommend it! Read moreGenuine Hotels.com guest review
"Lovely small hotel"
Friendly and helpful staff, super comfortable bed in a room that doesn't feel cramped as in some European hotels. Whoever designed the interior understands that style doesn't have to jump out at you. Luchano now tops our list of places to stay in MadridGenuine Expedia guest review
"Excellent location-a little off the beaten path"
Nice boutique hotel, clean and close enough to all Madrid has to offer. Staff went out of their way to find us a bullfight and get taxis, etc.Genuine Expedia guest review
"Great place to stay"
The hotel is very well located, friendly staff, we'll kept and has a very good breakfast.Genuine Hotels.com guest review
The hotel was clean and modern. The staff were amazingly kind and helpfulGenuine Hotels.com guest review
"Ask for the Tower Room!"
An absolute gem. Wonderful service and the room was absolutely gorgeous. We had our own spacious private terrace, a large sitting room and a separate bedroom. All contemporary and beautifully designed. The bathroom is fantastic and the shower is as good as the other reviews say! Must stay.Genuine Hotels.com guest review
Great Hotel good location. Car parking in Madrid is very expensive......Genuine Hotels.com guest review
"Great location and fantastic staff"
Wonderful hotel with a great location, right next to the metro, but also walkable to great restaurants and shops. The service at reception was excellent, and everyone we met on the reception desk was very helpful and so pleasant, nothing was too much trouble. The room was impeccably clean, and serviced every day with clean towels.Genuine Expedia guest review
Upon arrival we were greeted by the lovely Veronica who checked us in and offered us a room upgrade. She gave us a map of the city and a full list of sights/places to visit which proved very helpful. All the staff were amazing. The hotel was new and very clean. It is very close to Balboa train station and 15mins walk from the old town and all the sights. […] We had a fantastic time and would definitely recommend this hotel Read moreGenuine Expedia guest review
All good. Nice room that was well kept. Would say for a light sleeper the music from the bulb next door would be a deterrent. I was so tired though I managed to fall asleep.Genuine Hotels.com guest review
Helpful staff but hotel is very average. No curtains in windows for privacy, no tea making facility, breakfast OK.Genuine Hotels.com guest review
"conveiniently situated good access to metro"
a comfortable hotel excellent breakfast, staff very helpfulGenuine Expedia guest review
"Excellent stay in friendly and convenient hotel"
I enjoyed an excellent night in this hotel. Staff very friendly and able to copy with my intermediate Spanish (!) Room was well furbished, comfortable and quiet. Breakfast simple but substantial. Located at Bilboa Metro (follow c/Luchana exit and the hotel is right there). Easy access to all other Madrid areas either by foot or Metro. My only recommendation […] is, like most hotels, the pillows on the bed were all of the same thickness... a little variety (in every hotel) would be appreciated. Read moreGenuine Hotels.com guest review
"Excellent location with Bilbao Metro a 20m walk"
UNFORTUNATELY Rooms are cleaned 5-7PM and this interrupts your rest between touring and dinner. One day we returned and the room was still unserviced. We had to leave the hotel as the bar was closed and returned 30mins later while cleaning was carried out Rooms on all floors ending .01 have a cleaners cupboard on both sides and workers are noisy. Upstairs […] cleaning with dragged chairs and tables was another noise nuisance. TV on English channels was hopeless and that combined with the cleaners timetable made our waking/resting time there unacceptable. Read moreGenuine Expedia guest review
"good location, nice newer hotel"
I changed our reservation to the hotel luchiana at the last minute because I had concerns about our previous choice and I can be quite picky about hotels. I was very happy with the hotel. Water, juice and soda was complementary in the room mini-bar, the bathroom was large (shower only but with a nice rainfall showerhead). The bed was comfortable, and […] everything was clean and well maintained. It was a 5 minute walk to a main shopping street, and about 10 minute walk to the main areas. We walked everywhere, but there is a metro stop just outside the hotel as well for people who prefer transit. There was a bit of street noise, but when you stay in a big, busy city like madrid it is to be expected. Overall we were happy and I would stay again. Read moreGenuine Hotels.com guest review
"Excellent stay in Madrid"
Well located modern hotel in Madrid. Excellent staff. Particular thanks to Nuria who went out of her way to help us.Genuine Expedia guest review
"Beautiful hotel, amazing location."
overall experience was great! the hotel was very clean, it was just outside of a metro station, 2 stations away from the main downtown, would recommend this hotel to everyone.Genuine Expedia guest review
"Easy walk to city centre"
Hotel very modern and clean. The staff were very friendly and arranged my transfers from and to the airport as I requested.Genuine Expedia guest review
"Really nice hotel - near to all the local shops"
The hotel was excellent - the staff at the hotel are very helpful, room was great. With free wi-fi and free minibar ( soft drinks) and room securityGenuine Expedia guest review
"Extremely friendly & helpful"
We couldn't have a received a warmer welcome to Madrid. The service was all round fantastic. The rooms were clean and had all the basics you could need i.e. Wifi, safe etc.Genuine Expedia guest review
"Good location to Grand Via and Sol & free mini bar"
Good location to the central parts of the city (c15 minute walk to Grand Via and Sol) with a good choice of restaurants and bars nearby. The hotel is right by Bilbao Metro station which is ideal. There are also 2 buses outside the hotel which take you to the Bernabéu Stadium. The hotel is fairly new and in good condition. Although the rooms are very […] clean, they lack a little character (ie, quite basic with no pictures on the wall). I would say that it was more of a 3*+ hotel rather than a 4* hotel. They also did not provide guest amenities such as a shower cap (on request only), vanity and sewing kits, toothpaste and shaving kit; the usual items which you would get with a 4* hotel. 2 or 3 English speaking channels (news channels only) although there is plenty to do in Madrid apart from watching TV! A complimentary mini bar which contained soft drinks was a nice touch. The staff were also very friendly and accommodating. I travel to Madrid at least once per year and it would be a hotel that I would consider returning to on a future visit. Read moreGenuine Expedia guest review
"Style over substance"
The hotel facade is beautiful, and it's in an ideal location 10 paces away from a metro stop. However the interior ambience of the hotel was disappointing. The cafe bar was closed (apart from breakfast) and there was no where to obtain a drink - hot or cold. There was a small complimentary mini bar in the room with soft drinks, but no wine or beer, […] and no tea/coffee making facilities in the room. The room itself was nicely designed, with a very comfortable bed, but the bathroom had a leaky shower, which had led to the carpet becoming stained and mouldy. The toiletries supplied did not match the facilities - eg. I had bath foam, but no bath, and a shower, but no shower gel. There was also only a net curtain at the bathroom (floor to ceiling) window, which meant I couldn't undress in there with the light on without being seen by the office workers in the opposite building. The staff were polite, but gave me incorrect information about the cost of breakfast. It wasn't included in my rate, so they told me I had the option to pay at reception (even in the morning) for 10 Euro, or in the cafe for 12 Euro. When I came to reception in the morning to pre-pay for my breakfast they told me to go and order in the cafe, and I was charged 12 Euro on both days. Read moreGenuine Expedia guest review
Small hotel, good location, very nicely decorated, excellent breakfast, very helpful staff. Metro station in front of the Hotel's door, very handy.Genuine Expedia guest review
Loved Madrid, a beautiful city and the hotel was ideal. Comfortable and friendly. The staff are wonderful and cannot do enough for you. Would definitely use the hotel again.Genuine Expedia guest review
"Nice hotel, great staff, great location"
We had a fantastic stay at this hotel. The Innside was easy to find, a short walk from the centre and right by the Metro. The staff were brilliant, this is a great hotel for those looking for a base from which to explore the city. As well as its close proximity to the centre and some great attractions there are some great places to eat and drink. Would […] highly recommend this hotel! Read moreGenuine Expedia guest review
"Nice and comfort hotel!"
Close to Bilbao metro station just 1 minute walk. Take about 40-45 minutes to airport Overall, i am very satisfied!Genuine Expedia guest review
"Good hotel, Very Good Staf"
Welcoming, pleasant Staff. Good location and very handy for Metro.Genuine Expedia guest review
Really impressed with my stay here. The service was excellent, the room really nice with a free mini bar (always a bonus). Great bed, which was just huge. Will stay here again.Genuine Hotels.com guest review
"Perfect area to stay in and beautiful hotel."
The staff were very friendly and helpful especially a particular lady. Would love to go back!Genuine Expedia guest review
Perfect Hotel for City break, good location next to Bilbao Metro Blue line and 5 minutes walk from Bilbao brown line from Airport. Ten to fifteen minutes walk to main Centre Tribunal, Gran Via, and Sol. In a quiet area, but close enough to the centre for shopping and Tapas. The room was comfortable, the bed had a good mattress and cotton sheets and […] duvet, the room was compact, clean, modern, good shower, all we needed really after walking round Madrid all day. Staff friendly and very helpful. We had a late Lunch when we arrived and Breakfast both days which was good and value for money. Read moreGenuine Expedia guest review
"Easy access to centre of city and airport"
The staff at this small hotel are first class and helpful. The free WiFi is easy to use. The shower in our room was very good but there is a lack of space to put "things" but I guess if you are only staying three or four days it is adequate. Nearby there are shops, cafes, ATMs and bars including Clamores Jazz Club. We used the metro a lot as the Bilbao […] station entrance is literally outside the hotel door. A ten euro multitrip ticket lasted us the 4 days [we used some taxis at night] Read moreGenuine Expedia guest review
"Perfect for the Metro"
Great location as it's far enough from the centre but close enough to just step out of the hotel and on to Madrid's simple to use Metro. Clean rooms and very friendly staff, the barman was very helpful giving us ideas on what to see and where to eat. This really is a little gem in Madrid.Genuine Hotels.com guest review
"Nice central hotel."
We stayed four nights in mid-October and we enjoyed our stay. The hotel was excellent. Our room was on the fifth floor with a balcony, a wonderful shower and a very comfortable bed. The room was cleaned every day. There was ample storage space. Its location allowed us to see all the tourist attractions, shops and restaurants. We chose the buffet breakfast […] each day and were not disappointed; there was an excellent range of food and freshly baked breads and croissants. We thank Barbara for her excellent service. Highlight of or stay was the three hour culinary lunch at El Club Allard – really memorable. We also thank Sergio in reception for being attentive and helpful to all our questions and requests. He provided a excellent service. We would stay at this hotel again and would recommend it to our friends. Read moreGenuine Expedia guest review
"Good hotel bit businessy for my trip"
Great hotel, good location. Just lacked that romantic element I was afterGenuine Expedia guest review
Clean, modern hotelGenuine Hotels.com guest review
"Great place for exploring Central Madrid"
The staff here are very helpful and friendly. The place has a nice clean and well designed feel to it. The location makes it easy to walk to the main tourist attractions in Central Madrid. Given that it will probably be far less expensive than somewhere a bit stuffy in the heart, what's not to like.Genuine Expedia guest review
"Tip top hotel and smiley manager"
Very happy. Made a good choiceGenuine Hotels.com guest review
"Good in every way"
Modern hotel, convenient location, excellent service. Highly recommended.Genuine Hotels.com guest review
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