All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereLuchana 22, Madrid, Madrid, 28010, Spain, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 98 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.5
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4.0 / 5Excellent
"Small but comfortable friendly staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel a bit away from the city centre, but location is ok with easy access to main activities. Very close to train stops and easy to access a cab or taxi. Very friendly staff. Comfortable room, except that the traffic was right below the bedroom and could be disruptive. Small and quaint
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
A superb hotel experience - ideal location and very welcoming and efficient staff. Lovely surroundings / decor and a high quality breakfast. The room and bathroom did look a lot bigger on the website photos however! Overall - an excellent stay and will advise our friends to stay here when travelling to Madrid
Genuine Venere guest review
Other trip Nov 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great service & location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Service was 10+. Location was within walking and metro stop right in front of hotel
Genuine Expedia guest review
Other trip Oct 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Cute neighborhood; away from the main tourist spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had been traveling for 3 weeks and spent our last night at this location. It was everything that the website promised. The area was in a more residential neighborhood but still had plenty of shopping and Tapas bars. The room was well appointed. Madrid is a party town and the Tapas bars are lively most of the night. Be prepared for a rowdy night regardless of where you might stay in Madrid. If you closed the windows and curtains in your room at this location, you will filter out most of the street noise.
Genuine Expedia guest review
Other trip Oct 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Modern, quiet and friendly."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was extremely friendly and helpful. This hotel is not close to the center of Madrid but in a very nice neighborhood just north of the center. The metro is right on the corner and very simple to take to the center of the city. Take the 1 to Puerta del Sol (2 quick stops) and you are walking distance to all the main tourist sites in Madrid. Hotel was very modern and quiet. Room size was excellent.
Genuine Expedia guest review
Other trip Oct 1, 2014
A.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Small, design-oriented hotel, in a very pleasant residential neighbourhood, a little away from the hordes of tourists but right on the subway (Metro), with easy access to everything.
Genuine Venere guest review
Other trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice and comfortable hotel. Very nice staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is very comfortable, clean and close to the center of Madrid. Breakfast is not included but they offer a good deal for 10 Eu of you agree to buy it for all days of your stay. We accepted and we loved it! Many options to eat, healthy and delicious. Staff was very helpful and kind. I would come back again!
Genuine Expedia guest review
Other trip May 26, 2014
Irma&Rene
US
5.0 / 5Outstanding
"Great Boutique Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My sister and I stayed here for four days and were really pleased with our stay. Initially, we were a little skeptical because there didn't appear to be much around the hotel aside from a few restaurants, but within a day, we could not be more pleased with our choice. Location is great because it is off the main strip of Gran Via, but only two metro stops away. Gran Via can be sleazy and very touristy, so after a long day of walking, it was great to come back to Innside and leave the crowds and chaos behind. Clean, spacious and quiet was our room. There is a mini fridge in the room that gets stocked daily and is included with the room (soda, OJ, water), which was a nice bonus. The hotel staff was very friendly and spoke English. The front desk lady called a cab for us to take us to the airport when we checked out.
Genuine Expedia guest review
Other trip May 25, 2014
Forbsee
US
5.0 / 5Outstanding
"Very pleasant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Sergio and Nuria at the front desk and Nuria at the breakfast roon were EXTREMELLY NICE. Defitivelly I will stay in this hotel again. Thank you gays.
Genuine Hotels.com guest review
10 night family trip May 9, 2014
Hilda
US
4.0 / 5Excellent
"Pretty Central"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The best part about the hotel is that it is a few steps away from the Bilbao station to go to most parts of town. It was a clean hotel with nice balconies but barely any room apart from the bed in standard and deluxe rooms. Could hardly fit two bags. Also, the air-conditioning functions randomly.
Genuine Hotels.com guest review
3 night romance trip Apr 3, 2014
AY
US
3.0 / 5Good
"Nice for Madrid"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Clean, next to metro. However toiletries were used and housekeeping left my door open one night. Manager very apologetic but this is unacceptable. Staff is very kind
Genuine Expedia guest review
Other trip Mar 25, 2014
KM
US
5.0 / 5Outstanding
"Comfortable hotel just outside main, busy area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff is ready to assist. They gave us great advice on how to use the metro, what to see and where to eat. The room is relatively small, but modern and clean.
Genuine Expedia guest review
Other trip Mar 3, 2014
Tom
US
5.0 / 5Outstanding
"Excellent location. 5 minutes walk from center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff are very helpful, room is big and comfortable, bathroom is very big and all installations in excellent conditions. Internet is very fast. And the location is excellent.
Genuine Expedia guest review
Other trip Jan 9, 2014
joseph
US
5.0 / 5Outstanding
"New hotel smart choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel in a very special location , close to main sights . Very modern, outstanding renovation.
Genuine Expedia guest review
Other trip Nov 19, 2013
Arturo
US
5.0 / 5Outstanding
"Terrific service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed 3 separate nights during the course of a week. And in between, they stored our extra baggage for free while we went off to visit other cities in Europe. Front desk service was impeccable, in spite of being seemingly understaffed (e.g. same woman checked us in, brought our bags to our room and got my husband a beer from the bar! All with a smile.) Room was clean and comfortable...and a good-sized, especially for Europe. Bed was a bit hard for our tastes. The first night we stayed, our daughter and a friend also stayed in a second room, and they upgraded us to the top floor suites...they slept under the hotel dome in a circular room! It was beautiful. Our suite was huge. Both had amazing, large terraces. 10 minute walk to the center of Madrid, great shops and restaurants along the way. Really great stay - highly recommend it!
Genuine Hotels.com guest review
1 night romance trip Oct 17, 2013
Haley
US
5.0 / 5Outstanding
"Lovely small hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly and helpful staff, super comfortable bed in a room that doesn't feel cramped as in some European hotels. Whoever designed the interior understands that style doesn't have to jump out at you. Luchano now tops our list of places to stay in Madrid
Genuine Expedia guest review
Other trip Oct 20, 2013
Fred
US
4.0 / 5Excellent
"Excellent location-a little off the beaten path"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice boutique hotel, clean and close enough to all Madrid has to offer. Staff went out of their way to find us a bullfight and get taxis, etc.
Genuine Expedia guest review
Other trip Oct 13, 2013
Michelle
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is very well located, friendly staff, we'll kept and has a very good breakfast.
Genuine Hotels.com guest review
2 night trip Oct 2, 2013
A Traveler
US
5.0 / 5Outstanding
"pleasant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was clean and modern. The staff were amazingly kind and helpful
Genuine Hotels.com guest review
4 night romance trip Jun 28, 2013
Yehuda
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great Hotel in a great Neighborhood."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
So nice, we stayed there twice!! We had to move from a different hotel near the city center, and we were so glad we did! This hotel is literally outside the door of the Balboa metro stop and is a nice, small hotel with very personal service. We decided to tour southern spain and come back, and hotel kept our bags for us at no charge, and the front desk staff were very helpful. Our first room 602, was HUGE and had two balconies. Very comfortable and clean with sitting area and great shower. Our second room 302, was smaller, but just a comfortable. A block away from the hotel is a great plaza, which is ringed with bars and tapas stores, and a great spot to buy espadrilles! We watched a Real Madrid game at the Bar Charlotte just up the street...lots of locals. We never had the breakfast or ate at the restaurant. This was such a nice spot, we highly recommend it.
Genuine Hotels.com guest review
1 night romance trip May 13, 2015
susan h
IE
4.0 / 5Excellent
"Chic, well located hotel - Good value for money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is located in a quiet neighborhood and the metro station is just a few feet away. The room had a king size bad but wasn't too spacious, didn't even have a suitcase holder. The room includes a cool iPod docking station, but if you don't have an iPod or an iPhone…then too bad. The design of the room and the entire hotel is very nice and it feels very chic. The reception staff was very nice, informative and helpful. When we checked in, we were offered a 10 euro per person breakfast. It was quite simple, no eggs or any other "main course", just bread, croissants different kinds of cheeses, ham, fruit, yogurt, juice and coffee - Quality products, must be said, but a bit expansive to my taste and previous experience. Overall we had a very nice stay and I would recommend this hotel. It's good value for money, but not great (!) money for value.
Genuine Hotels.com guest review
3 night romance trip Mar 24, 2015
Dima
IE
3.0 / 5Good
"Could've stayed in a better hotel..."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is not quite a 4 star as rated. No facilities to make a drink. Cleaners do not clean the floor during your stay. Bath room was mouldy ! You can hear the noise from street even when the windows are closed. Although within walking distance to Gran Via and major streets, far away from any decent place to eat particularly for breakfast. Hotel breakfast is charged at 12 euros not 10 as mentioned by other guests. They are only willing to reduce it to 10 only if you eat there for the whole duration of your stay. If you need a late check out be prepared to pay as they will not let you keep it after 2 for free , even if it's not your fault you may have a late flight. Trust me, a Holiday Inn is a far better deal and better breakfast
Genuine Expedia guest review
Other trip Feb 22, 2015
Sarah
GB
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely hotel, good location, excellent and friendly young staff. I had a very nice stay.
Genuine Expedia guest review
Other trip Feb 4, 2015
noelle
GB
5.0 / 5Outstanding
"Nice place and friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed two nights in a trip from Barcelona to Valencia and I'd say that after being in Barcelona, Zaragoza and Valencia, this hotel was the one with the highest qualifications. Nuria at the front desk and Jorge at the restaurant were very warm and kind. Also, very nice premises. The room had good space with very convenient closets. The bathroom in particular exceeded our expectations. The only inconvenient was that if you need parking there is an additional daily rate of 21 euros and is five blocks away the hotel.
Genuine Expedia guest review
Other trip Dec 27, 2014
JV
GB
5.0 / 5Outstanding
"Ask for the Tower Room!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
An absolute gem. Wonderful service and the room was absolutely gorgeous. We had our own spacious private terrace, a large sitting room and a separate bedroom. All contemporary and beautifully designed. The bathroom is fantastic and the shower is as good as the other reviews say! Must stay.
Genuine Hotels.com guest review
3 night trip Oct 9, 2014
Sandie
CA
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Hotel good location. Car parking in Madrid is very expensive......
Genuine Hotels.com guest review
2 night trip Sep 13, 2014
KK
IN
5.0 / 5Outstanding
"Great location and fantastic staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful hotel with a great location, right next to the metro, but also walkable to great restaurants and shops. The service at reception was excellent, and everyone we met on the reception desk was very helpful and so pleasant, nothing was too much trouble. The room was impeccably clean, and serviced every day with clean towels.
Genuine Expedia guest review
Other trip Sep 9, 2014
Nicola
GB
5.0 / 5Outstanding
"Anniversary trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Upon arrival we were greeted by the lovely Veronica who checked us in and offered us a room upgrade. She gave us a map of the city and a full list of sights/places to visit which proved very helpful. All the staff were amazing. The hotel was new and very clean. It is very close to Balboa train station and 15mins walk from the old town and all the sights. We had a fantastic time and would definitely recommend this hotel
Genuine Expedia guest review
Other trip Jul 21, 2014
sam
GB
4.0 / 5Excellent
"Quick stop"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
All good. Nice room that was well kept. Would say for a light sleeper the music from the bulb next door would be a deterrent. I was so tired though I managed to fall asleep.
Genuine Hotels.com guest review
1 night business trip Jun 24, 2014
Jus
GB
3.0 / 5Good
"Very average"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Helpful staff but hotel is very average. No curtains in windows for privacy, no tea making facility, breakfast OK.
Genuine Hotels.com guest review
4 night trip Jun 22, 2014
A Traveler
AU
4.0 / 5Excellent
"conveiniently situated good access to metro"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
a comfortable hotel excellent breakfast, staff very helpful
Genuine Expedia guest review
Other trip Jun 7, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent stay in friendly and convenient hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed an excellent night in this hotel. Staff very friendly and able to copy with my intermediate Spanish (!) Room was well furbished, comfortable and quiet. Breakfast simple but substantial. Located at Bilboa Metro (follow c/Luchana exit and the hotel is right there). Easy access to all other Madrid areas either by foot or Metro. My only recommendation is, like most hotels, the pillows on the bed were all of the same thickness... a little variety (in every hotel) would be appreciated.
Genuine Hotels.com guest review
1 night trip May 25, 2014
A Traveler
GB
2.0 / 5Fair
"Excellent location with Bilbao Metro a 20m walk"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
UNFORTUNATELY Rooms are cleaned 5-7PM and this interrupts your rest between touring and dinner. One day we returned and the room was still unserviced. We had to leave the hotel as the bar was closed and returned 30mins later while cleaning was carried out Rooms on all floors ending .01 have a cleaners cupboard on both sides and workers are noisy. Upstairs cleaning with dragged chairs and tables was another noise nuisance. TV on English channels was hopeless and that combined with the cleaners timetable made our waking/resting time there unacceptable.
Genuine Expedia guest review
Other trip May 29, 2014
BarrieS
GB
4.0 / 5Excellent
"good location, nice newer hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I changed our reservation to the hotel luchiana at the last minute because I had concerns about our previous choice and I can be quite picky about hotels. I was very happy with the hotel. Water, juice and soda was complementary in the room mini-bar, the bathroom was large (shower only but with a nice rainfall showerhead). The bed was comfortable, and everything was clean and well maintained. It was a 5 minute walk to a main shopping street, and about 10 minute walk to the main areas. We walked everywhere, but there is a metro stop just outside the hotel as well for people who prefer transit. There was a bit of street noise, but when you stay in a big, busy city like madrid it is to be expected. Overall we were happy and I would stay again.
Genuine Hotels.com guest review
2 night romance trip May 22, 2014
Sussysawit
CA
5.0 / 5Outstanding
"Excellent stay in Madrid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Well located modern hotel in Madrid. Excellent staff. Particular thanks to Nuria who went out of her way to help us.
Genuine Expedia guest review
Other trip May 25, 2014
Amiirah
GB
5.0 / 5Outstanding
"Beautiful hotel, amazing location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
overall experience was great! the hotel was very clean, it was just outside of a metro station, 2 stations away from the main downtown, would recommend this hotel to everyone.
Genuine Expedia guest review
Other trip May 22, 2014
Viv
CA
5.0 / 5Outstanding
"Easy walk to city centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel very modern and clean. The staff were very friendly and arranged my transfers from and to the airport as I requested.
Genuine Expedia guest review
Other trip May 22, 2014
Carol
GB
5.0 / 5Outstanding
"Really nice hotel - near to all the local shops"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was excellent - the staff at the hotel are very helpful, room was great. With free wi-fi and free minibar ( soft drinks) and room security
Genuine Expedia guest review
Other trip May 13, 2014
George
GB
5.0 / 5Outstanding
"Extremely friendly & helpful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We couldn't have a received a warmer welcome to Madrid. The service was all round fantastic. The rooms were clean and had all the basics you could need i.e. Wifi, safe etc.
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
GB
3.0 / 5Good
"Good location to Grand Via and Sol & free mini bar"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location to the central parts of the city (c15 minute walk to Grand Via and Sol) with a good choice of restaurants and bars nearby. The hotel is right by Bilbao Metro station which is ideal. There are also 2 buses outside the hotel which take you to the Bernabéu Stadium. The hotel is fairly new and in good condition. Although the rooms are very clean, they lack a little character (ie, quite basic with no pictures on the wall). I would say that it was more of a 3*+ hotel rather than a 4* hotel. They also did not provide guest amenities such as a shower cap (on request only), vanity and sewing kits, toothpaste and shaving kit; the usual items which you would get with a 4* hotel. 2 or 3 English speaking channels (news channels only) although there is plenty to do in Madrid apart from watching TV! A complimentary mini bar which contained soft drinks was a nice touch. The staff were also very friendly and accommodating. I travel to Madrid at least once per year and it would be a hotel that I would consider returning to on a future visit.
Genuine Expedia guest review
Other trip Mar 26, 2014
SEE
GB
3.0 / 5Good
"Style over substance"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel facade is beautiful, and it's in an ideal location 10 paces away from a metro stop. However the interior ambience of the hotel was disappointing. The cafe bar was closed (apart from breakfast) and there was no where to obtain a drink - hot or cold. There was a small complimentary mini bar in the room with soft drinks, but no wine or beer, and no tea/coffee making facilities in the room. The room itself was nicely designed, with a very comfortable bed, but the bathroom had a leaky shower, which had led to the carpet becoming stained and mouldy. The toiletries supplied did not match the facilities - eg. I had bath foam, but no bath, and a shower, but no shower gel. There was also only a net curtain at the bathroom (floor to ceiling) window, which meant I couldn't undress in there with the light on without being seen by the office workers in the opposite building. The staff were polite, but gave me incorrect information about the cost of breakfast. It wasn't included in my rate, so they told me I had the option to pay at reception (even in the morning) for 10 Euro, or in the cafe for 12 Euro. When I came to reception in the morning to pre-pay for my breakfast they told me to go and order in the cafe, and I was charged 12 Euro on both days.
Genuine Expedia guest review
Other trip Mar 7, 2014
A Traveler
GB
5.0 / 5Outstanding
"Very Cute"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Small hotel, good location, very nicely decorated, excellent breakfast, very helpful staff. Metro station in front of the Hotel's door, very handy.
Genuine Expedia guest review
Other trip Mar 4, 2014
A Traveler
AU
5.0 / 5Outstanding
"Enjoyed Madrid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved Madrid, a beautiful city and the hotel was ideal. Comfortable and friendly. The staff are wonderful and cannot do enough for you. Would definitely use the hotel again.
Genuine Expedia guest review
Other trip Feb 27, 2014
Helen
GB
5.0 / 5Outstanding
"Nice hotel, great staff, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fantastic stay at this hotel. The Innside was easy to find, a short walk from the centre and right by the Metro. The staff were brilliant, this is a great hotel for those looking for a base from which to explore the city. As well as its close proximity to the centre and some great attractions there are some great places to eat and drink. Would highly recommend this hotel!
Genuine Expedia guest review
Other trip Feb 25, 2014
Kate
GB
4.0 / 5Excellent
"Nice and comfort hotel!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to Bilbao metro station just 1 minute walk. Take about 40-45 minutes to airport Overall, i am very satisfied!
Genuine Expedia guest review
Other trip Feb 1, 2014
londoner
GB
5.0 / 5Outstanding
"Good hotel, Very Good Staf"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Welcoming, pleasant Staff. Good location and very handy for Metro.
Genuine Expedia guest review
Other trip Jan 19, 2014
Geoff
GB
5.0 / 5Outstanding
"Lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really impressed with my stay here. The service was excellent, the room really nice with a free mini bar (always a bonus). Great bed, which was just huge. Will stay here again.
Genuine Hotels.com guest review
1 night business trip Jan 13, 2014
Jamie
GB
5.0 / 5Outstanding
"Perfect area to stay in and beautiful hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were very friendly and helpful especially a particular lady. Would love to go back!
Genuine Expedia guest review
Other trip Dec 9, 2013
Nadine
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect Hotel for City break, good location next to Bilbao Metro Blue line and 5 minutes walk from Bilbao brown line from Airport. Ten to fifteen minutes walk to main Centre Tribunal, Gran Via, and Sol. In a quiet area, but close enough to the centre for shopping and Tapas. The room was comfortable, the bed had a good mattress and cotton sheets and duvet, the room was compact, clean, modern, good shower, all we needed really after walking round Madrid all day. Staff friendly and very helpful. We had a late Lunch when we arrived and Breakfast both days which was good and value for money.
Genuine Expedia guest review
Other trip Nov 12, 2013
Caroline
GB
4.0 / 5Excellent
"Easy access to centre of city and airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff at this small hotel are first class and helpful. The free WiFi is easy to use. The shower in our room was very good but there is a lack of space to put "things" but I guess if you are only staying three or four days it is adequate. Nearby there are shops, cafes, ATMs and bars including Clamores Jazz Club. We used the metro a lot as the Bilbao station entrance is literally outside the hotel door. A ten euro multitrip ticket lasted us the 4 days [we used some taxis at night]
Genuine Expedia guest review
Other trip Nov 4, 2013
Richard
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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