Sergio and Nuria at the front desk and Nuria at the breakfast roon were EXTREMELLY NICE. Defitivelly I will stay in this hotel again. Thank you gays.Genuine Hotels.com guest review
The best part about the hotel is that it is a few steps away from the Bilbao station to go to most parts of town. It was a clean hotel with nice balconies but barely any room apart from the bed in standard and deluxe rooms. Could hardly fit two bags. Also, the air-conditioning functions randomly.Genuine Hotels.com guest review
"Nice for Madrid"
Clean, next to metro. However toiletries were used and housekeeping left my door open one night. Manager very apologetic but this is unacceptable. Staff is very kindGenuine Expedia guest review
"Comfortable hotel just outside main, busy area"
The staff is ready to assist. They gave us great advice on how to use the metro, what to see and where to eat. The room is relatively small, but modern and clean.Genuine Expedia guest review
"Excellent location. 5 minutes walk from center"
The staff are very helpful, room is big and comfortable, bathroom is very big and all installations in excellent conditions. Internet is very fast. And the location is excellent.Genuine Expedia guest review
"New hotel smart choice"
Very nice hotel in a very special location , close to main sights . Very modern, outstanding renovation.Genuine Expedia guest review
We stayed 3 separate nights during the course of a week. And in between, they stored our extra baggage for free while we went off to visit other cities in Europe. Front desk service was impeccable, in spite of being seemingly understaffed (e.g. same woman checked us in, brought our bags to our room and got my husband a beer from the bar! All with a […] smile.) Room was clean and comfortable...and a good-sized, especially for Europe. Bed was a bit hard for our tastes. The first night we stayed, our daughter and a friend also stayed in a second room, and they upgraded us to the top floor suites...they slept under the hotel dome in a circular room! It was beautiful. Our suite was huge. Both had amazing, large terraces. 10 minute walk to the center of Madrid, great shops and restaurants along the way. Really great stay - highly recommend it! Read moreGenuine Hotels.com guest review
"Lovely small hotel"
Friendly and helpful staff, super comfortable bed in a room that doesn't feel cramped as in some European hotels. Whoever designed the interior understands that style doesn't have to jump out at you. Luchano now tops our list of places to stay in MadridGenuine Expedia guest review
"Excellent location-a little off the beaten path"
Nice boutique hotel, clean and close enough to all Madrid has to offer. Staff went out of their way to find us a bullfight and get taxis, etc.Genuine Expedia guest review
"Great place to stay"
The hotel is very well located, friendly staff, we'll kept and has a very good breakfast.Genuine Hotels.com guest review
The hotel was clean and modern. The staff were amazingly kind and helpfulGenuine Hotels.com guest review
All good. Nice room that was well kept. Would say for a light sleeper the music from the bulb next door would be a deterrent. I was so tired though I managed to fall asleep.Genuine Hotels.com guest review
Helpful staff but hotel is very average. No curtains in windows for privacy, no tea making facility, breakfast OK.Genuine Hotels.com guest review
"Excellent stay in friendly and convenient hotel"
I enjoyed an excellent night in this hotel. Staff very friendly and able to copy with my intermediate Spanish (!) Room was well furbished, comfortable and quiet. Breakfast simple but substantial. Located at Bilboa Metro (follow c/Luchana exit and the hotel is right there). Easy access to all other Madrid areas either by foot or Metro. My only recommendation […] is, like most hotels, the pillows on the bed were all of the same thickness... a little variety (in every hotel) would be appreciated. Read moreGenuine Hotels.com guest review
"good location, nice newer hotel"
I changed our reservation to the hotel luchiana at the last minute because I had concerns about our previous choice and I can be quite picky about hotels. I was very happy with the hotel. Water, juice and soda was complementary in the room mini-bar, the bathroom was large (shower only but with a nice rainfall showerhead). The bed was comfortable, and […] everything was clean and well maintained. It was a 5 minute walk to a main shopping street, and about 10 minute walk to the main areas. We walked everywhere, but there is a metro stop just outside the hotel as well for people who prefer transit. There was a bit of street noise, but when you stay in a big, busy city like madrid it is to be expected. Overall we were happy and I would stay again. Read moreGenuine Hotels.com guest review
"Extremely friendly & helpful"
We couldn't have a received a warmer welcome to Madrid. The service was all round fantastic. The rooms were clean and had all the basics you could need i.e. Wifi, safe etc.Genuine Expedia guest review
"Good location to Grand Via and Sol & free mini bar"
Good location to the central parts of the city (c15 minute walk to Grand Via and Sol) with a good choice of restaurants and bars nearby. The hotel is right by Bilbao Metro station which is ideal. There are also 2 buses outside the hotel which take you to the Bernabéu Stadium. The hotel is fairly new and in good condition. Although the rooms are very […] clean, they lack a little character (ie, quite basic with no pictures on the wall). I would say that it was more of a 3*+ hotel rather than a 4* hotel. They also did not provide guest amenities such as a shower cap (on request only), vanity and sewing kits, toothpaste and shaving kit; the usual items which you would get with a 4* hotel. 2 or 3 English speaking channels (news channels only) although there is plenty to do in Madrid apart from watching TV! A complimentary mini bar which contained soft drinks was a nice touch. The staff were also very friendly and accommodating. I travel to Madrid at least once per year and it would be a hotel that I would consider returning to on a future visit. Read moreGenuine Expedia guest review
"Style over substance"
The hotel facade is beautiful, and it's in an ideal location 10 paces away from a metro stop. However the interior ambience of the hotel was disappointing. The cafe bar was closed (apart from breakfast) and there was no where to obtain a drink - hot or cold. There was a small complimentary mini bar in the room with soft drinks, but no wine or beer, […] and no tea/coffee making facilities in the room. The room itself was nicely designed, with a very comfortable bed, but the bathroom had a leaky shower, which had led to the carpet becoming stained and mouldy. The toiletries supplied did not match the facilities - eg. I had bath foam, but no bath, and a shower, but no shower gel. There was also only a net curtain at the bathroom (floor to ceiling) window, which meant I couldn't undress in there with the light on without being seen by the office workers in the opposite building. The staff were polite, but gave me incorrect information about the cost of breakfast. It wasn't included in my rate, so they told me I had the option to pay at reception (even in the morning) for 10 Euro, or in the cafe for 12 Euro. When I came to reception in the morning to pre-pay for my breakfast they told me to go and order in the cafe, and I was charged 12 Euro on both days. Read moreGenuine Expedia guest review
Small hotel, good location, very nicely decorated, excellent breakfast, very helpful staff. Metro station in front of the Hotel's door, very handy.Genuine Expedia guest review
Loved Madrid, a beautiful city and the hotel was ideal. Comfortable and friendly. The staff are wonderful and cannot do enough for you. Would definitely use the hotel again.Genuine Expedia guest review
"Nice hotel, great staff, great location"
We had a fantastic stay at this hotel. The Innside was easy to find, a short walk from the centre and right by the Metro. The staff were brilliant, this is a great hotel for those looking for a base from which to explore the city. As well as its close proximity to the centre and some great attractions there are some great places to eat and drink. Would […] highly recommend this hotel! Read moreGenuine Expedia guest review
"Nice and comfort hotel!"
Close to Bilbao metro station just 1 minute walk. Take about 40-45 minutes to airport Overall, i am very satisfied!Genuine Expedia guest review
"Good hotel, Very Good Staf"
Welcoming, pleasant Staff. Good location and very handy for Metro.Genuine Expedia guest review
Really impressed with my stay here. The service was excellent, the room really nice with a free mini bar (always a bonus). Great bed, which was just huge. Will stay here again.Genuine Hotels.com guest review
"Perfect area to stay in and beautiful hotel."
The staff were very friendly and helpful especially a particular lady. Would love to go back!Genuine Expedia guest review
Perfect Hotel for City break, good location next to Bilbao Metro Blue line and 5 minutes walk from Bilbao brown line from Airport. Ten to fifteen minutes walk to main Centre Tribunal, Gran Via, and Sol. In a quiet area, but close enough to the centre for shopping and Tapas. The room was comfortable, the bed had a good mattress and cotton sheets and […] duvet, the room was compact, clean, modern, good shower, all we needed really after walking round Madrid all day. Staff friendly and very helpful. We had a late Lunch when we arrived and Breakfast both days which was good and value for money. Read moreGenuine Expedia guest review
"Easy access to centre of city and airport"
The staff at this small hotel are first class and helpful. The free WiFi is easy to use. The shower in our room was very good but there is a lack of space to put "things" but I guess if you are only staying three or four days it is adequate. Nearby there are shops, cafes, ATMs and bars including Clamores Jazz Club. We used the metro a lot as the Bilbao […] station entrance is literally outside the hotel door. A ten euro multitrip ticket lasted us the 4 days [we used some taxis at night] Read moreGenuine Expedia guest review
"Perfect for the Metro"
Great location as it's far enough from the centre but close enough to just step out of the hotel and on to Madrid's simple to use Metro. Clean rooms and very friendly staff, the barman was very helpful giving us ideas on what to see and where to eat. This really is a little gem in Madrid.Genuine Hotels.com guest review
"Nice central hotel."
We stayed four nights in mid-October and we enjoyed our stay. The hotel was excellent. Our room was on the fifth floor with a balcony, a wonderful shower and a very comfortable bed. The room was cleaned every day. There was ample storage space. Its location allowed us to see all the tourist attractions, shops and restaurants. We chose the buffet breakfast […] each day and were not disappointed; there was an excellent range of food and freshly baked breads and croissants. We thank Barbara for her excellent service. Highlight of or stay was the three hour culinary lunch at El Club Allard – really memorable. We also thank Sergio in reception for being attentive and helpful to all our questions and requests. He provided a excellent service. We would stay at this hotel again and would recommend it to our friends. Read moreGenuine Expedia guest review
"Good hotel bit businessy for my trip"
Great hotel, good location. Just lacked that romantic element I was afterGenuine Expedia guest review
Clean, modern hotelGenuine Hotels.com guest review
"Great place for exploring Central Madrid"
The staff here are very helpful and friendly. The place has a nice clean and well designed feel to it. The location makes it easy to walk to the main tourist attractions in Central Madrid. Given that it will probably be far less expensive than somewhere a bit stuffy in the heart, what's not to like.Genuine Expedia guest review
"Tip top hotel and smiley manager"
Very happy. Made a good choiceGenuine Hotels.com guest review
"Good in every way"
Modern hotel, convenient location, excellent service. Highly recommended.Genuine Hotels.com guest review
"Excellent 4* hotel, intelligent personal service"
Just loved this hotel. Clean, smart, modern. Excellent location, just outside the busy centre, but with a convenient metro station outside, three stops to Puerta del Sol and a short ride from Atocha Railway Station. Breakfast buffet with Spanish hams and cheeses as well as the usual, eggs cooked to order, great coffee. But best of all the charming efficient […] helpful and intelligent staff, who treat their guests like people not numbers. Will definitely be back. Read moreGenuine Hotels.com guest review
"Fabulous location and hotel"
Very modern, quiet and a great location! The metro is right out the front door! Getting to th train station was a breeze! Front desk staff were MORE than helpful with restaurant recomendations, directions and even getting helping us get soccer tickets to see Real Madrid play Copenhagen!! All in all a wonderful stay at the Innside!Genuine Expedia guest review
"Thoroughly enjoyable stay"
This hotel is newly reburbished and has a very modern, stylish feel. It was spotlessly clean. All of the staff without exception were friendly and helpful and we felt welcomed and comfortable. Our room was small but faultless - lovely comfortable bed, safe, mini-bar, air conditioning, beautiful modern bathroom and everything we needed. There was no […] need for us to ask for anything as we felt everything was provided. We looked out onto the main road but there was no noise if windows shut - it was a nice view. The area is convenient and in a nice part of Madrid. The hotel is literally next to Bilbao metro station - perfect for travelling around Madrid. Breakfast was fresh, delicious and served in the lovely cafe bar in the hotel. I would recommend this hotel whole-heartedly. Read moreGenuine Hotels.com guest review
"Clean, welcoming hotel located near to the Metro."
The rooms are really quite quiet and air conditioned. Two wardrooms so plenty of room for all ones clothes. The fridge however acted as an oven rather than cooled things down but the soft drinks in the fridge were included in the price of the room. When we went there (Sept 2013) the fitness room was out of order. Would I go back - definitely.Genuine Expedia guest review
"Nothing to fault here"
We spent six nights here whilst visiting Madrid and the surrounding area. The hotel is next to a metro stop so is very easy to negotiate from the airport. The staff were very accommodating and friendly. Rooms are comfortable and very clean and the free soft drinks in the mini bar were a nice touch. We had a room overlooking the main road with a small […] balcony but there was no road noise. We didn't eat breakfast at the hotel but it looked very good. We used the metro to get around for the first couple of days but once we realised how close we were to the main square (20 minute walk) we went everywhere on foot. All in all I can recommend this hotel for any type of stay and we would definitely stay here again. Read moreGenuine Hotels.com guest review
"Stunning boutique hotel"
Moved here by the INNSIDE's sister hotel which had to close unexpectedly for rennovation work. Staff were superb. Hotel was stunning. 15 minute walk from everything in Madrid. Would recommend to anyone!Genuine Expedia guest review
"Bra hotell centralt i Madrid"
Rent å snyggt! Bra frukost å trevlig personal. En enda sak retade mig, kassaskåpet placerat i garderoben så skjortor och kavajer ej kan hänga fritt, enda minuset faktiskt!Genuine Hotels.com guest review
Great hotel with a very friendly staff.Genuine Hotels.com guest review
skøn oplevelse på Innside Luchana Madrid. Venligt og imødekommende personale og 3 meter fra en metro. Området er hyggeligt og varieret. Eneste lille "men" er de vanlige sydeuropæiske hovedpuder:-) Jeg kunne have ønsket mulighed for at kunne vælge. Alt i alt super ophold.Genuine Hotels.com guest review
"Dejligt roligt hotel lige ved metro til centrum"
rent, roligt, hyggeligt og serviceminded personaleGenuine Expedia guest review
Perfeita estadia. Desde a simpatia e presteza do staff do hotel, especialmente a Verônica, sempre solícita. O quarto que me foi dado inicialmente tinha cheiro de cigarro, apesar de ser um hotel não fumante. Reclamei e me trocaram de quarto na mesma hora. Os quartos são pequenos, porém confortáveis, e o banheiro é bom. O minibar com bebidas gratuitas […] e sempre repostas é uma delicadeza à parte. A limpeza muito bem feita.A vizinhança é boa, tem uma estação de metro na porta do hotel. Ficaria novamente neste hotel e recomendarei a amigos. Read moreGenuine Hotels.com guest review
"Excellent pour un city-trip"
Hôtel 4 étoile à la sortie du métro sur une des lignes principales (à 2 stations de Gran Via et 3 de Puerta del Sol). Propreté - impeccable. Chambre globalement petite mais confortable. S-d-B avec douche ok. Juste quelques défauts minimes dans les finitions. Mini-bar (eau, coca, jus d'orange) gratuit. Bon rapport qualité prix.Genuine Expedia guest review
"Value for money"
And nice locationGenuine Hotels.com guest review
"Sehr zentral gelegenes, neues und modernes Hotel."
Sehr freundliche Rezeption und fantastische Lage . Das Zimmer hat mir auch gut gefallen allerdings gab es einen sehr komischen, übel riechenden Geruch, der sich nur nach fortwährender Lüftung gebessert hat. Vielleicht ergab sich dies aus der Neuheit des Hotels....aber deswegen kann ich den Aufenthalt nur eingeschränkt empfehlen.Genuine Expedia guest review
Todo fue muy cómodo.personal atento y servicial.La habitacion cómoda y limpia.no tengo ninguna queja.Sin duda será nuestro hotel en Madrid.Genuine Hotels.com guest review
I would only confirm all previous feedback Really wonderful hotel, in a nice area, close to downtown of Madrid. Kind staffGenuine Expedia guest review
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