All hotels in Madrid, Spain
1 room, 2 adults
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Luchana 22MadridMadrid28010Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 137 reviews)

  • WiFi
    Good internet service
  • Location
    Great location
  • Value for money
    Best value for money
  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Cleanliness
    Clean
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4.0 / 5Excellent
Location is great and is close to everything. Modern, sleek and functional.
Genuine Expedia guest review
Other trip Aug 8, 2015
AJM
US
1.0 / 5Poor
"Hotel was closed and I prepaid!"
When we arrived at the hotel, we learned the hotel was closed due remodeling, and we had prepaid the hotel. Days before the trip, I even received an email explaining that my stay at Luchana was just a couple days away. Expedia not once contacted us to inform us the hotel was closed. We were booked to another hotel not far from Luchana, which was great, but it is unacceptable to inform us ahead of time. We were traveling from abroad and had to make an international phone call to figure out we had another hotel. Shame on Expedia. That is TERRIBLE customer service.
Genuine Expedia guest review
Other trip Aug 1, 2015
John
US
4.0 / 5Excellent
"Get room 601 if u can"
Booked Innside loft with view room. Simply amazing. You get 2 sections: bedroom and a living room. You get 2 terraces. Wawawiwa!! Downsides: no late night room service, and the room does not have that many power outlets. 15 mins walk to Granvia, 15 mins walk to Salamanca. Get this room if you are a couple, won't regret!
Genuine Expedia guest review
Other trip May 17, 2015
Matthew
US
5.0 / 5Outstanding
"Nice hotel in madrid."
Excellent hotel. Everything as advertised. The room is small but cozy. Staff is very helpful. My only complain is probably the noise coming from the streets at night but this is a big city, and you should expect that.
Genuine Expedia guest review
Other trip May 4, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to metro"
This is a nice hotel in a residential area of Madrid. It is very close to many restaurants and a Metro stop is just outside the hotel's front door. The staff at the hotel were very helpful and friendly. The room was modern, clean and comfortable but very small.
Genuine Expedia guest review
Other trip May 2, 2015
Donna
US
5.0 / 5Outstanding
"Lovely new boutique hotel"
Lovely hotel! Great location! Excellent staff! Spacious rooms and nicely decorated with modern look! Nice spread for breakfast ! Free minibar! Definitely recommend this boutique hotel!!
Genuine Expedia guest review
Other trip Apr 28, 2015
susdn
US
4.0 / 5Excellent
"A nice Gem!"
We had a wonderful time in Madrid. The hotel staff was very nice and helpful. The room was great and of course very clean. We were happy with the location as well. My only complaint is that the smell from the kitchen would creep up to the room when they were preparing breakfast. It smelled great but it was a bit overpowering. Other than that, everything was amazing.
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
US
4.0 / 5Excellent
"Small but comfortable friendly staff"
Hotel a bit away from the city centre, but location is ok with easy access to main activities. Very close to train stops and easy to access a cab or taxi. Very friendly staff. Comfortable room, except that the traffic was right below the bedroom and could be disruptive. Small and quaint
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
A superb hotel experience - ideal location and very welcoming and efficient staff. Lovely surroundings / decor and a high quality breakfast. The room and bathroom did look a lot bigger on the website photos however! Overall - an excellent stay and will advise our friends to stay here when travelling to Madrid
Genuine Venere guest review
Other trip Nov 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great service & location"
Service was 10+. Location was within walking and metro stop right in front of hotel
Genuine Expedia guest review
Other trip Oct 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Cute neighborhood; away from the main tourist spot"
We had been traveling for 3 weeks and spent our last night at this location. It was everything that the website promised. The area was in a more residential neighborhood but still had plenty of shopping and Tapas bars. The room was well appointed. Madrid is a party town and the Tapas bars are lively most of the night. Be prepared for a rowdy night regardless of where you might stay in Madrid. If you closed the windows and curtains in your room at this location, you will filter out most of the street noise.
Genuine Expedia guest review
Other trip Oct 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Modern, quiet and friendly."
Staff was extremely friendly and helpful. This hotel is not close to the center of Madrid but in a very nice neighborhood just north of the center. The metro is right on the corner and very simple to take to the center of the city. Take the 1 to Puerta del Sol (2 quick stops) and you are walking distance to all the main tourist sites in Madrid. Hotel was very modern and quiet. Room size was excellent.
Genuine Expedia guest review
Other trip Oct 1, 2014
A.
US
5.0 / 5Outstanding
Small, design-oriented hotel, in a very pleasant residential neighbourhood, a little away from the hordes of tourists but right on the subway (Metro), with easy access to everything.
Genuine Venere guest review
Other trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice and comfortable hotel. Very nice staff."
This hotel is very comfortable, clean and close to the center of Madrid. Breakfast is not included but they offer a good deal for 10 Eu of you agree to buy it for all days of your stay. We accepted and we loved it! Many options to eat, healthy and delicious. Staff was very helpful and kind. I would come back again!
Genuine Expedia guest review
Other trip May 26, 2014
Irma&Rene
US
5.0 / 5Outstanding
"Great Boutique Hotel"
My sister and I stayed here for four days and were really pleased with our stay. Initially, we were a little skeptical because there didn't appear to be much around the hotel aside from a few restaurants, but within a day, we could not be more pleased with our choice. Location is great because it is off the main strip of Gran Via, but only two metro stops away. Gran Via can be sleazy and very touristy, so after a long day of walking, it was great to come back to Innside and leave the crowds and chaos behind. Clean, spacious and quiet was our room. There is a mini fridge in the room that gets stocked daily and is included with the room (soda, OJ, water), which was a nice bonus. The hotel staff was very friendly and spoke English. The front desk lady called a cab for us to take us to the airport when we checked out.
Genuine Expedia guest review
Other trip May 25, 2014
Forbsee
US
5.0 / 5Outstanding
"Very pleasant"
Sergio and Nuria at the front desk and Nuria at the breakfast roon were EXTREMELLY NICE. Defitivelly I will stay in this hotel again. Thank you gays.
Genuine Hotels.com guest review
10 night family trip May 9, 2014
Hilda
US
4.0 / 5Excellent
"Pretty Central"
The best part about the hotel is that it is a few steps away from the Bilbao station to go to most parts of town. It was a clean hotel with nice balconies but barely any room apart from the bed in standard and deluxe rooms. Could hardly fit two bags. Also, the air-conditioning functions randomly.
Genuine Hotels.com guest review
3 night romance trip Apr 3, 2014
AY
US
3.0 / 5Good
"Nice for Madrid"
Clean, next to metro. However toiletries were used and housekeeping left my door open one night. Manager very apologetic but this is unacceptable. Staff is very kind
Genuine Expedia guest review
Other trip Mar 25, 2014
KM
US
5.0 / 5Outstanding
"Comfortable hotel just outside main, busy area"
The staff is ready to assist. They gave us great advice on how to use the metro, what to see and where to eat. The room is relatively small, but modern and clean.
Genuine Expedia guest review
Other trip Mar 3, 2014
Tom
US
5.0 / 5Outstanding
"Excellent location. 5 minutes walk from center"
The staff are very helpful, room is big and comfortable, bathroom is very big and all installations in excellent conditions. Internet is very fast. And the location is excellent.
Genuine Expedia guest review
Other trip Jan 9, 2014
joseph
US
5.0 / 5Outstanding
"New hotel smart choice"
Very nice hotel in a very special location , close to main sights . Very modern, outstanding renovation.
Genuine Expedia guest review
Other trip Nov 19, 2013
Arturo
US
5.0 / 5Outstanding
"Terrific service"
We stayed 3 separate nights during the course of a week. And in between, they stored our extra baggage for free while we went off to visit other cities in Europe. Front desk service was impeccable, in spite of being seemingly understaffed (e.g. same woman checked us in, brought our bags to our room and got my husband a beer from the bar! All with a smile.) Room was clean and comfortable...and a good-sized, especially for Europe. Bed was a bit hard for our tastes. The first night we stayed, our daughter and a friend also stayed in a second room, and they upgraded us to the top floor suites...they slept under the hotel dome in a circular room! It was beautiful. Our suite was huge. Both had amazing, large terraces. 10 minute walk to the center of Madrid, great shops and restaurants along the way. Really great stay - highly recommend it!
Genuine Hotels.com guest review
1 night romance trip Oct 17, 2013
Haley
US
5.0 / 5Outstanding
"Lovely small hotel"
Friendly and helpful staff, super comfortable bed in a room that doesn't feel cramped as in some European hotels. Whoever designed the interior understands that style doesn't have to jump out at you. Luchano now tops our list of places to stay in Madrid
Genuine Expedia guest review
Other trip Oct 20, 2013
Fred
US
4.0 / 5Excellent
"Excellent location-a little off the beaten path"
Nice boutique hotel, clean and close enough to all Madrid has to offer. Staff went out of their way to find us a bullfight and get taxis, etc.
Genuine Expedia guest review
Other trip Oct 13, 2013
Michelle
US
5.0 / 5Outstanding
"Great place to stay"
The hotel is very well located, friendly staff, we'll kept and has a very good breakfast.
Genuine Hotels.com guest review
2 night trip Oct 2, 2013
A Traveler
US
5.0 / 5Outstanding
"pleasant"
The hotel was clean and modern. The staff were amazingly kind and helpful
Genuine Hotels.com guest review
4 night romance trip Jun 28, 2013
Yehuda
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Will definitely come back here again"
Excellent stay at innside luchana recently. Staff are very friendly, excellent suggestions of where to go nearby for food/drink/flamenco etc. The minibar had soft drinks that were included in the room price and replenished daily. The breakfast (selection was a bit limited and no one was there to take coffee/egg orders although they were on our second morning) and state of the cutlery (some weren't washed properly) is the only place where I would knock the rating down to good, but overall it was a very pleasant trip and me and my boyfriend would definitely come back again sometime.
Genuine Expedia guest review
Other trip Nov 5, 2015
vas
GB
5.0 / 5Outstanding
"Great stay at the Innside Luchana"
lovely experience staying at the Innside Luchana. The staff were all very helpful and pleasant and the hotel was really quiet - perfect for relaxing after a day exploring Madrid.
Genuine Venere guest review
7 night romance trip Oct 15, 2015
A Traveler
GB
4.0 / 5Excellent
"a city break"
lovely stay and the hotel staff were great especially the manager. we had one complaint which was dealt with in a very professional manner. We will use this hotel again, great for local tapas
Genuine Hotels.com guest review
3 night romance trip Oct 19, 2015
stewart
GB
4.0 / 5Excellent
close to Metro but short staffed
Genuine Hotels.com guest review
4 night romance trip Sep 16, 2015
Alan
ZA
5.0 / 5Outstanding
"Will definitely come back here again"
Excellent stay at innside luchana recently. Staff are very friendly, excellent suggestions of where to go nearby for food/drink/flamenco etc. The minibar had soft drinks that were included in the room price and replenished daily. The breakfast (selection was a bit limited and no one was there to take coffee/egg orders although they were on our second morning) and state of the cutlery (some weren't washed properly) is the only place where I would knock the rating down to good, but overall it was a very pleasant trip and me and my boyfriend would definitely come back again sometime.
Genuine Expedia guest review
Other trip Jul 14, 2015
vas
GB
5.0 / 5Outstanding
"Excellent hotel and staff close to the city centre"
Lovely modern hotel with excellent and friendly staff. Nothing was too much trouble for any of the staff. Nuria was very helpful as we needed to sort out a surprise birthday cake for my sister prior to our arrival. Nuria was amazing and sorted out an amazing cake which was ready for us upon our arrival. I will definitely be returning to and recommending this hotel. Thank you for a lovely stay.
Genuine Expedia guest review
Other trip Jun 8, 2015
A Traveler
GB
5.0 / 5Outstanding
"Innside Luchana Madrid"
I spent a weekend in Madrid to celebrate my 21st birthday with my family! My stay at Innside Madrid Luchana was extremely pleasant. The staff were extremely helpful and welcoming, they were always willing to help-from directions, to making restaurant reservations. The hotel itself is modern and up to date. The location is great, with restaurants and shops in walking distance and a metro station right outside the hotel, which is 2-3 stops from Gran Via and Puerto de sol (city centre). I would love to visit Madrid again and will be sure to book my trip with Innside Madrid Luchana! Great Hotel!
Genuine Expedia guest review
Other trip Jun 3, 2015
A Traveler
GB
4.0 / 5Excellent
"Great Hotel in a great Neighborhood."
So nice, we stayed there twice!! We had to move from a different hotel near the city center, and we were so glad we did! This hotel is literally outside the door of the Balboa metro stop and is a nice, small hotel with very personal service. We decided to tour southern spain and come back, and hotel kept our bags for us at no charge, and the front desk staff were very helpful. Our first room 602, was HUGE and had two balconies. Very comfortable and clean with sitting area and great shower. Our second room 302, was smaller, but just a comfortable. A block away from the hotel is a great plaza, which is ringed with bars and tapas stores, and a great spot to buy espadrilles! We watched a Real Madrid game at the Bar Charlotte just up the street...lots of locals. We never had the breakfast or ate at the restaurant. This was such a nice spot, we highly recommend it.
Genuine Hotels.com guest review
1 night romance trip May 13, 2015
susan h
IE
5.0 / 5Outstanding
"Not central but right by metro - nice hotel"
Just stayed so cannot rate breakfast. Room clean, comfortable, excellent en-suite, helpful staff. No issues apart from some traffic noise on weekday mornings. Free soft drinks from mini bar. Two stops down the metro to centre of Madrid. Busses also very close direct to Prado, etc.
Genuine Expedia guest review
Other trip May 17, 2015
first-time
GB
5.0 / 5Outstanding
"Nice hotel in a good location"
Recently spent 3 nights here for meetings across the city. Bilbao metro station is outside the hotel entrance, and so it's very well connected and makes getting around - and returning - very easy. There's a shop around the corner about 30 seconds away to pick up your bottles of water, and plenty more shops less than 5 minutes walk away. The staff were great. Very friendly, attentive, and overall couldn't do enough for you. Breakfast was continental, which is fine for few days but would get tiresome if there for any longer. They'll also cook you some eggs if you ask! The bedroom was well finished, with a comfortable bed and large bathroom. The air conditioning was easy to use and very effective. Only downside to the room was no tea or coffee making facilities. The hotel is on a relatively busy street but you wouldn't know it when the windows and doors are shut!
Genuine Expedia guest review
Other trip May 14, 2015
Lewis
GB
4.0 / 5Excellent
"Chic, well located hotel - Good value for money"
The hotel is located in a quiet neighborhood and the metro station is just a few feet away. The room had a king size bad but wasn't too spacious, didn't even have a suitcase holder. The room includes a cool iPod docking station, but if you don't have an iPod or an iPhone…then too bad. The design of the room and the entire hotel is very nice and it feels very chic. The reception staff was very nice, informative and helpful. When we checked in, we were offered a 10 euro per person breakfast. It was quite simple, no eggs or any other "main course", just bread, croissants different kinds of cheeses, ham, fruit, yogurt, juice and coffee - Quality products, must be said, but a bit expansive to my taste and previous experience. Overall we had a very nice stay and I would recommend this hotel. It's good value for money, but not great (!) money for value.
Genuine Hotels.com guest review
3 night romance trip Mar 24, 2015
Dima
IE
3.0 / 5Good
"Could've stayed in a better hotel..."
This hotel is not quite a 4 star as rated. No facilities to make a drink. Cleaners do not clean the floor during your stay. Bath room was mouldy ! You can hear the noise from street even when the windows are closed. Although within walking distance to Gran Via and major streets, far away from any decent place to eat particularly for breakfast. Hotel breakfast is charged at 12 euros not 10 as mentioned by other guests. They are only willing to reduce it to 10 only if you eat there for the whole duration of your stay. If you need a late check out be prepared to pay as they will not let you keep it after 2 for free , even if it's not your fault you may have a late flight. Trust me, a Holiday Inn is a far better deal and better breakfast
Genuine Expedia guest review
Other trip Feb 22, 2015
Sarah
GB
4.0 / 5Excellent
"Very nice hotel"
Lovely hotel, good location, excellent and friendly young staff. I had a very nice stay.
Genuine Expedia guest review
Other trip Feb 4, 2015
noelle
GB
5.0 / 5Outstanding
"Nice place and friendly staff."
We stayed two nights in a trip from Barcelona to Valencia and I'd say that after being in Barcelona, Zaragoza and Valencia, this hotel was the one with the highest qualifications. Nuria at the front desk and Jorge at the restaurant were very warm and kind. Also, very nice premises. The room had good space with very convenient closets. The bathroom in particular exceeded our expectations. The only inconvenient was that if you need parking there is an additional daily rate of 21 euros and is five blocks away the hotel.
Genuine Expedia guest review
Other trip Dec 27, 2014
JV
GB
5.0 / 5Outstanding
"Ask for the Tower Room!"
An absolute gem. Wonderful service and the room was absolutely gorgeous. We had our own spacious private terrace, a large sitting room and a separate bedroom. All contemporary and beautifully designed. The bathroom is fantastic and the shower is as good as the other reviews say! Must stay.
Genuine Hotels.com guest review
3 night trip Oct 9, 2014
Sandie
CA
5.0 / 5Outstanding
"Great Location"
Great Hotel good location. Car parking in Madrid is very expensive......
Genuine Hotels.com guest review
2 night trip Sep 13, 2014
KK
IN
5.0 / 5Outstanding
"Great location and fantastic staff"
Wonderful hotel with a great location, right next to the metro, but also walkable to great restaurants and shops. The service at reception was excellent, and everyone we met on the reception desk was very helpful and so pleasant, nothing was too much trouble. The room was impeccably clean, and serviced every day with clean towels.
Genuine Expedia guest review
Other trip Sep 9, 2014
Nicola
GB
5.0 / 5Outstanding
"Anniversary trip"
Upon arrival we were greeted by the lovely Veronica who checked us in and offered us a room upgrade. She gave us a map of the city and a full list of sights/places to visit which proved very helpful. All the staff were amazing. The hotel was new and very clean. It is very close to Balboa train station and 15mins walk from the old town and all the sights. We had a fantastic time and would definitely recommend this hotel
Genuine Expedia guest review
Other trip Jul 21, 2014
sam
GB
4.0 / 5Excellent
"Quick stop"
All good. Nice room that was well kept. Would say for a light sleeper the music from the bulb next door would be a deterrent. I was so tired though I managed to fall asleep.
Genuine Hotels.com guest review
1 night business trip Jun 24, 2014
Jus
GB
3.0 / 5Good
"Very average"
Helpful staff but hotel is very average. No curtains in windows for privacy, no tea making facility, breakfast OK.
Genuine Hotels.com guest review
4 night trip Jun 22, 2014
A Traveler
AU
4.0 / 5Excellent
"conveiniently situated good access to metro"
a comfortable hotel excellent breakfast, staff very helpful
Genuine Expedia guest review
Other trip Jun 7, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent stay in friendly and convenient hotel"
I enjoyed an excellent night in this hotel. Staff very friendly and able to copy with my intermediate Spanish (!) Room was well furbished, comfortable and quiet. Breakfast simple but substantial. Located at Bilboa Metro (follow c/Luchana exit and the hotel is right there). Easy access to all other Madrid areas either by foot or Metro. My only recommendation is, like most hotels, the pillows on the bed were all of the same thickness... a little variety (in every hotel) would be appreciated.
Genuine Hotels.com guest review
1 night trip May 25, 2014
A Traveler
GB
2.0 / 5Fair
"Excellent location with Bilbao Metro a 20m walk"
UNFORTUNATELY Rooms are cleaned 5-7PM and this interrupts your rest between touring and dinner. One day we returned and the room was still unserviced. We had to leave the hotel as the bar was closed and returned 30mins later while cleaning was carried out Rooms on all floors ending .01 have a cleaners cupboard on both sides and workers are noisy. Upstairs cleaning with dragged chairs and tables was another noise nuisance. TV on English channels was hopeless and that combined with the cleaners timetable made our waking/resting time there unacceptable.
Genuine Expedia guest review
Other trip May 29, 2014
BarrieS
GB
4.0 / 5Excellent
"good location, nice newer hotel"
I changed our reservation to the hotel luchiana at the last minute because I had concerns about our previous choice and I can be quite picky about hotels. I was very happy with the hotel. Water, juice and soda was complementary in the room mini-bar, the bathroom was large (shower only but with a nice rainfall showerhead). The bed was comfortable, and everything was clean and well maintained. It was a 5 minute walk to a main shopping street, and about 10 minute walk to the main areas. We walked everywhere, but there is a metro stop just outside the hotel as well for people who prefer transit. There was a bit of street noise, but when you stay in a big, busy city like madrid it is to be expected. Overall we were happy and I would stay again.
Genuine Hotels.com guest review
2 night romance trip May 22, 2014
Sussysawit
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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