All hotels in London, England, United Kingdom
1 room, 2 adults
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272-283 Victoria Dock Road, London, England, E16 3BY, United Kingdom, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 496 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    3.5
  • Condition
    3.7
  • Neighborhood
    2.9
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4.0 / 5Excellent
No problems except for the cleaner bursting into the room at 9am while my husband was getting dressed! There is construction all around at the moment but the soundproofing is good. Very close to DLR station. Free drinks offer is a nice touch - the décor colours definitely aren't!
Genuine Venere guest review
Other trip Dec 20, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Enjoyable"
Very enjoyable stay , Reception very helpful , hotel room spotless. Always greeted with a smile by the breakfast staff .I would definitely recommend this hotel.
Genuine Hotels.com guest review
4 night family trip Aug 22, 2015
A Traveler
IE
5.0 / 5Outstanding
"Perfect location"
Very nice Stay in this lovely hotel, we had an apartment, spacious & comfortable,prefect location, easy access to London sights, it's our 2nd stay here and won't be our last.
Genuine Hotels.com guest review
1 night romance trip Aug 22, 2015
Kathy
GB
4.0 / 5Excellent
hotel was fine aside from on the evening of arrival the signs to the hotel led me through a very poor and dangerous looking area which was a long walk. it was only the next day that i was shown the shorter route
Genuine Hotels.com guest review
1 night business trip Aug 18, 2015
Paul
GB
3.0 / 5Good
"Two day stay"
I travelled down to London for a two day trip with my daughter and choose this hotel because it was slightly cheaper than other ibis hotels having stayed in this chain before ( Euston) and found it very good until I arrived! We had to walk thro the council estate next door to get to the hotel which in fairness isn't anyone's fault due to expansion but In hindsight I wish I'd payed a little bit more and gone to the other ibis on the dockside with a substantial difference in views with no pigeons on my window sill
Genuine Hotels.com guest review
2 night family trip Aug 11, 2015
Ricketts-Royle
GB
4.0 / 5Excellent
"classic IBIS hotel"
classic ibis experience although in London prices. hotel was good clean but a bit far off the city centre.
Genuine Hotels.com guest review
2 night trip Jul 8, 2015
A Traveler
GB
2.0 / 5Fair
london triathlon - so location was very good for that
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
neil
GB
3.0 / 5Good
"Good value"
Functional hotel with very good location for excel. Bathroom is small but workable. Good value. Found fingernail/toenail on the bed which wasn't great. Breakfast was ok. Everything about the hotel was average and represented good value.
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
James
GB
4.0 / 5Excellent
I was there for the triathlon and I just needed somewhere to lay my head
Genuine Hotels.com guest review
1 night trip Aug 8, 2015
Peter
GB
3.0 / 5Good
"Triathlon stoppver"
Very good value for money. Could not be better located for the ExCel at a low price. With parking as well.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
Alastair
GB
5.0 / 5Outstanding
"Great Stay"
We were really impressed with everything about this hotel, the service, cleanliness and breakfast were great for the price we paid. Would definitely use again. The only thing to watch is the water in the shower can get very hot, be careful not to knock the control while under the shower!
Genuine Hotels.com guest review
1 night romance trip Aug 5, 2015
sue
GB
3.0 / 5Good
"Good price"
Good stay, but a lot of construction which makes it an eyesore, and walking from the DLR is a bit grim. Rooms small but clean. Good breakfast. Overall I would recommend
Genuine Hotels.com guest review
2 night romance trip Aug 5, 2015
A J
GB
5.0 / 5Outstanding
"Will definitely return!"
My second stay here - will definitely be returning! It is in an excellent location to explore London with the DLR station just outside and usually a half hour tube journey into central London. Very quiet as it is located in a residential area but has local amenities such as a Nisa Local and pharmacy just around the corner. The Custom House pub attached to the hotel is extremely reasonable, I ate there both nights of my stay, you simply can't say no to a beautifully cooked steak and chips for £10.95! Really would recommend this hotel to anyone visiting London.
Genuine Hotels.com guest review
2 night trip with friends Jul 28, 2015
A
GB
4.0 / 5Excellent
Great stay for the cost. Can't fault it, really. It's not 5 stars, but it's a great 3!
Genuine Hotels.com guest review
5 night trip Jul 20, 2015
Colin
GB
5.0 / 5Outstanding
"Excellent hotel"
Very good location, clean room, good breakfast. Perfect for my trip
Genuine Hotels.com guest review
2 night business trip Jun 21, 2015
A Traveler
GB
3.0 / 5Good
"Good value budget hotel"
Right next to the DLR - so really convenient from that point of view. In a bit of building site right now because of the Cross Rail station development. Room was comfortable and clean; Food in the Pub at attached to the Hotel was good. Only reservation is that for my liking there is not much to see and do around the hotel - I would prefer a location nearer central London
Genuine Hotels.com guest review
2 night business trip Jul 13, 2015
Chris
GB
3.0 / 5Good
"Value hotel close to Excel and Emirates Airline"
Small room but very clean. No aircon but a fan was provided. The hotel is a short walk from Custom House station on the DLR but due to crossrail work we were required to make a deviation through a run down neighbourhood. Hotel staff very friendly.
Genuine Hotels.com guest review
2 night romance trip Jul 15, 2015
Sally
GB
5.0 / 5Outstanding
"Fantastic stay"
Very relaxing and the staff was great
Genuine Hotels.com guest review
1 night family trip Jul 13, 2015
Mrs S
GB
3.0 / 5Good
We stayed 3 nights there. Everything is alright . Very good servise and breakfast was excelent . It was just a bit hard to find at frist time . It was a bit noisy at night . Too many tour groups ...
Genuine Hotels.com guest review
3 night trip Jul 5, 2015
A Traveler
AU
5.0 / 5Outstanding
bedroom nice breakfast nice front desk staff & breakfast staff great
Genuine Hotels.com guest review
4 night family trip Jul 5, 2015
A Traveler
AU
5.0 / 5Outstanding
"Very handy for the Excel"
Obv very handy to Excel centre but also the dlr link with the underground. Not much around foodwise unless you can put it down to expenses. Room basic but reasonable price.
Genuine Hotels.com guest review
3 night business trip Apr 18, 2015
Martin
GB
4.0 / 5Excellent
Will be OK when it's not part of a building site.
Genuine Hotels.com guest review
1 night business trip Jun 18, 2015
G Barry
GB
4.0 / 5Excellent
"Relaxed stay"
We did not like having to walk through an alley and housing estate fr I'm the station ,it did not feel comfortable .
Genuine Hotels.com guest review
3 night trip with friends Jun 13, 2015
Debby
GB
5.0 / 5Outstanding
"Great location"
Was attending a conference in excel London and the hotel was a five minutes walk to the convention center and the DLR tube station.
Genuine Hotels.com guest review
6 night business trip Jun 7, 2015
jing yang
SG
4.0 / 5Excellent
Very small but acceptable room, quite quiet and well-placed for Excel etc. although due to building works, we had to follow signs to find the place. Breakfast was self-service and plentiful.
Genuine Hotels.com guest review
1 night business trip Jun 12, 2015
A Traveler
GB
3.0 / 5Good
"Clean and comfortable"
The hotel was.comfortable and clean.the staff were very very friendly and very helpful. However, the window in my room was broken, hanging on one hinge so couldn't be opened. I reported this, but was never fixed during my 2 night stay. Breakfast was plentyful. The hotel is in an excellent location for the Excel, O2 and airport. Although building work is going on over the road, it did not disturb me at all. Bathroom is very basic, however it has everything you need.
Genuine Hotels.com guest review
2 night business trip Jun 9, 2015
M
GB
4.0 / 5Excellent
"Happy with this hotel"
Great hotel, will be really handy for crossrail when it opens, handy for excel, DLR and City Airport, nice selection at breakfast and a clean room in good condition.
Genuine Hotels.com guest review
1 night family trip Jun 6, 2015
Steven
GB
4.0 / 5Excellent
"Overnight stop"
Good overnight stay, had bit of trouble getting to it as roads blocked due to new work in area but that's London overall good stay with breakfast included
Genuine Hotels.com guest review
1 night romance trip May 25, 2015
Kent
AU
5.0 / 5Outstanding
"Smashing break"
Can't fault the place, great staff, great room & location & the breakfast was the best we've ever had anywhere in London, with a great selection. Highly recommended..
Genuine Hotels.com guest review
3 night romance trip May 19, 2015
Dennis
GB
4.0 / 5Excellent
"Functional London hotel"
The hotel is next to a building site and the Custom House docklands railway station, opposite Excel. There is a pedestrian diversion from the station to the hotel, and the Oyster card reader was inapparent. This resulted in facing the highest journey price. The hotel was fine.
Genuine Expedia guest review
Other trip May 23, 2015
Basra
GB
4.0 / 5Excellent
"Pleasant"
near tube and buses breakfast not up to much but fair choice nice clean tiny rooms
Genuine Hotels.com guest review
1 night trip May 19, 2015
stephen
GB
3.0 / 5Good
"You get what you pay for !"
Stayed here for one night to see a show in London. Chose this area because my daughter lives over the other side of the dock. As the road outside was fenced off for construction work during the day it required a walk from the station next door through an estate where many houses were boarded up. Once the work stops, a more direct route is open again. Arrived back at 11.30 to be told that the bar closes by 11.30 at the latest or earlier if no-one is in.
Genuine Expedia guest review
Other trip May 21, 2015
Andrew
GB
3.0 / 5Good
"Not the best!!!"
Room was ok, it was like staying in caravan basically, bathroom was tiny and couldn't even move in the shower because of how small it was!! Can't complain about the beds they were brilliant, slept right through!! Breakfast was included in the price, it was ok but not the best probably had better!! Overall I wouldn't hurry back its a bit far out of London but ok it your going to the O2 for a night out!!
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
Bethany
GB
3.0 / 5Good
"Far Away In Dockland"
Hotel was too faraway from town. If yiu intend to leave for Heathrow airport on departure date from this hotel, give yourself at least 1.5 hrs travel time. It's a long way away from sights, shopping & food options. Walls are thin too, one needs to close hotel room doors with force. So don't think of sleeping in unless you are someone who can sleep with noise around you. Breakfast variety was not available & same food was offered everyday. For the price i paid, the long travel was just not worth it.
Genuine Hotels.com guest review
3 night trip May 5, 2015
Yuet Ho
SG
4.0 / 5Excellent
"Good for the Excel"
Quite reasonable Hotel spoiled by building site across the road very good breakfast, However we arrived late and while there is a vending machine for toiletries they need another for snacks
Genuine Hotels.com guest review
1 night romance trip May 7, 2015
Margaret
GB
4.0 / 5Excellent
"Great!"
Lovely hotel for one night with amazing breakfast!
Genuine Hotels.com guest review
1 night trip with friends May 1, 2015
Beth
GB
4.0 / 5Excellent
"Brilliant for Excel let down by construction near"
Staff were helpful and room clean though there was a bit of wear and tear. What put me off was the pedestrian diversion to get to and from DLR station. Sure at night it would be ok, but it didn't feel safe. Not sure how long the works are on for but would be happy to return when they're done. Brilliant location for Excel & great transport links
Genuine Hotels.com guest review
4 night trip Apr 23, 2015
A Traveler
GB
2.0 / 5Fair
"My stay at ibis style london"
This hotel is not worth the price I paid which was for 4-5 star hotel. I am very disappointed. I thought I have booked a good hotel for comfort.
Genuine Hotels.com guest review
6 night business trip Apr 20, 2015
Betty
AS
3.0 / 5Good
"Simple but very expensive Ibis Stles Excel"
A clean but very basic hotel. Considering how simple the accommodation we found the price of £165.00 per room per night to be extremely high and certainly not value for money.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
Pollen
GB
4.0 / 5Excellent
"Reasonable friendly hotel"
Comfortable clean rooms, though bathroom cramped for space. Breakfast was good, wide range of fruit, full English, continental. Pub /bar offered reasonably priced burgers, chips, pasta, rice etc , good value. I didn't use the Main restaurant so can't comment. Staff are very obliging and keen to help . Seemed OK on the map as a location for access to the Excel but in fact you can't cross the road since there is major construction work , the railway and station and there are barriers in place preventing pedestrian access most of the day . Even when lifted , it involves a walk along the road , then a lift and various walkways to reach the Excel Main Entrance which is on 1st floor level. I was exhausted and would definitely not recommend this if you have mobility problems . It is also very difficult accessing the hotel by car at present, my lift spent ages going round the block trying to find a pick up point. In the end he pulled onto the pavement immediately outside the hotel main doors which again is difficult since only one Lane on the road is currently open for traffic with lights controlling access in each direction. So we threw everything in to the car as fast as possible to avoid causing an obstruction to other road users. This is not the fault of the hotel of course but should be considered if you are older or disabled. There is a private car park but it costs a lot per day.
Genuine Expedia guest review
Other trip Apr 28, 2015
Jill
GB
4.0 / 5Excellent
"functional"
You get what you pay for
Genuine Hotels.com guest review
2 night business trip Apr 18, 2015
A Traveler
IE
4.0 / 5Excellent
"Good stay"
Had great stay at this hotel good location for what I wanted stuff was helpful including breakfast stuff helpful and would stay at this hotel if I ever need to be in that location
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
GB
2.0 / 5Fair
"like a sauna and the manager couldnt care less"
very small rooms for the price you have to shell out to stay. The room was clean but that was about it. in the middle of the night we woke up as the room had turned into a sauna with the shower leaking hot water through pipe which couldnt be stopped as it was 4am we left it to just gain some sleep. When we made management aware the next morning all he could say is they have a 24hr reception (we werent made aware of this at check in), he didnt even apologise for the issue. The food was standard and not a lot left but we'll put that down to the hotel being full of marathon runners who had been up earlier than us. wouldnt recommend this hotel unless your desperate for somewhere close to the excel or DLR
Genuine Expedia guest review
Other trip Apr 27, 2015
Disgruntled
GB
3.0 / 5Good
"Lovely hotel in great location with good facilitie"
This hotel is in a fantastic location for visiting the Excel or the London eye. The pub serves great meals and has a relaxed atmosphere. Our only issue was the water, no hot water so we were unable to wash on the morning before heading out on our planned activies.
Genuine Expedia guest review
Other trip Apr 26, 2015
Delly
GB
3.0 / 5Good
"Quite good budget hotel"
This hotel is well located for The O2, which is why we stayed here. I found it quite noisy at times, with people talking, or doors slamming etc. I suppose the walls are quite thin! The lead for the kettle was so short, I had to build a tower of stuff to put it on in order to use it. There are major roadworks going on very close by at the moment (April 2015), this means that there is a pedestrian diversion from the DLR station to the hotel. It goes through a bit of a dubious looking neighbourhood. The breakfast is pretty good, with more of a selection than I expected. Overall I thought this place was OK for the price, as really it was cheap for London.
Genuine Expedia guest review
Other trip Apr 24, 2015
A Traveler
GB
5.0 / 5Outstanding
"Nice hotel near de exbition"
Very frienly, clean and just in the train station and de Excel exibition Centre
Genuine Expedia guest review
Other trip Apr 22, 2015
Ana
GB
4.0 / 5Excellent
"Review"
Generally, it was a calm and enjoyable stay. My only issue had to do with the issue of the position of TV in my room. Breakfast was great, room was clean. I will recommend it
Genuine Hotels.com guest review
2 night trip with friends Apr 15, 2015
Bernard
GB
4.0 / 5Excellent
"Excelent for London Excel"
Went down to the Excel for a work conference. The proximity to the Excel and the DLR was excellent. I had a room up on the 5th floor and compared other rooms I have stayed in at this hotel it was spacious and very comfortable. The staff were friendly and the cleanliness was excellent.
Genuine Hotels.com guest review
1 night business trip Apr 14, 2015
Martin
GB
4.0 / 5Excellent
"Exceeded expectations"
From arrival until checkout this hotel exceeded expectations. Nice welcome on arrival with information about how to get to the O2 arena (our destination for the evening). Free wi-fi for the duration of the stay (initial code didn't work but apologies and new code provided no problem). Room was expected size but had two comfortable single beds - complimentary bottled water and tea and coffee was unexpected. Bathroom "compact" but very clean and quite functional. We had room on the back which was nice and quiet - rooms on the front may be noisier as they look out over DLR. Breakfast was unexpectedly good - selection of cereals, cheese, bacon, eggs, fresh fruit etc with staff who were smiling, welcoming and continually clearing tables and topping up items. This hotel was much cheaper than other alternatives yet delivered an experience on a par with other much more expensive hotels. Would recommend to others and would stay there again.
Genuine Expedia guest review
Other trip Apr 17, 2015
Cheshire
GB
3.0 / 5Good
"Not bad..."
Not too bad but the room was freezing and never really warmed up. Ok for the price all though it felt like a prison walking down the corridor. Worth staying in if its only for 1 night.
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
Jordan
GB
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