All hotels in Santiago, Chile
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereHuerfanos 547 Of. 1510-C, Region Metropolitana, Santiago, Region Metropolitana, Chile, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 104 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.5
  • Comfort
    4.0
  • Condition
    3.7
  • Neighborhood
    4.4
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4.0 / 5Excellent
"A Comfortable "Everything-you-would-need" Suite"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent service, accommodations and location. Close to many attractions and restaurants. Not luxurious, but definitely comfortable. It was wonderful to have a full kitchen to make breakfast and small meals when we didn't want to go out. There was a market right around the corner. A great choice for an extended stay in Santiago. My only suggestion, especially for couples, it to request a bed that does not separate into two. My husband and I could not sleep close to each other without one of us falling into the space between the single beds that were pushed together to make a king-sized bed. It was only after checking out, that we found out that they offer traditional king beds as well.
Genuine Hotels.com guest review
3 night romance trip Apr 20, 2015
Rebecca
US
3.0 / 5Good
"Great location but no room service!!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
My staying At the hotel was ok. Close to many things, good location. We did not have roomservice the whole time we were there, I guess because it was a suite apartment. The room was comfy, a little bit old but in good condition. Make sure you bring toiletries, like soap and shampoo. Also it's a little confuse it to find the hotel because they do not have a reception so make sure you find the right building, talk to the right person to guide you to the second floor where the reception is locate it. Also if you want to watch tv, call the guy from maintenance so he can guide on how to work the tv because there's so much buttons to press and you will get lost and loose your patience .
Genuine Hotels.com guest review
3 night romance trip Feb 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Treat yourself in Santiago."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was after hiking in Patagonia and we were tired and needed sleep. What a wonderful hotel with exceptional service. It was just what we needed! Highly recommend this hotel. Close to the metro and restaurants in a great neighborhood with lots of trees.
Genuine Hotels.com guest review
2 night romance trip Feb 1, 2015
Edward
US
5.0 / 5Outstanding
"Our Visit to Chile"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not a great arrival as we were scammed by a "taxi" driver, but Santiago is more than one person! We also visited Valparaiso and the Conco y Toro Winery and enjoyed both of these tremendously.
Genuine Expedia guest review
Other trip Dec 5, 2014
Louise
US
5.0 / 5Outstanding
"Was perfect for us."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed having the kitchen accomodations. We went shopping in grocery store downstairs and ate breakfast in the room each day. Also prepared supper on 2 other days which helped curb costs. Would definitely stay here again. A few things we will keep in mind: 1. no wash cloths so we would have to bring our own. 2. no dish towel. we did buy paper towels which worked fine. 3. shampoo available in room but no conditioner. 4. so glad we brought our own soap from home since the soap in the room didn't seem to lather very well. 5. will have to remember to bring a sponge from home for dish wash in sink
Genuine Expedia guest review
Other trip Oct 28, 2014
Mel
US
4.0 / 5Excellent
"Nice apartments in the center of Santiago"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Had a great stay, very comfortable bed. Internet was a little slow for my line of work. Many things to do close by.
Genuine Expedia guest review
Other trip Aug 12, 2014
Jaco
US
4.0 / 5Excellent
"Nice place for tourism"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, nice and clean. Close to downtown in a nice area. Solid choice.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
"wonderful stay at Plaza Suites"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I did not rate it highly in customer service because it is in fact, an apartment and not a full service hotel. I fully enjoyed my stay, hassle free, full service apartment, very fast internet, a wonderful neighborhood with many bookshops, cafes, stores, tourist and historical sites, close in to Santa Lucia Hill, etc. I could not have asked for a better location. The price point was fantastic, I only wished I had booked it for my second stay in Santiago, unfortunately the rate had increased 110$ which I can fully understand given the location. It did have a unheated pool which I did not have visit or the onsite gym. I will certainly look into this type of accommodation in the future as it fully aligned with what I was looking for. At the rate I payed, it was certainly a bargain.
Genuine Hotels.com guest review
2 night trip Jun 9, 2014
polito10
US
2.0 / 5Fair
"Not delighted"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Based on the very positive reviews this hotel has, I had high expectations, which were not matched by reality. There's nothing like being greeted with a smile, but the two gentleman who were working in the office apparently are not familiar with that concept, as I never once saw a smile from either of them. Honestly, the two worst personalities I've ever encountered in any hotel. The room itself was small and shabby - badly in need of new wallpaper and some new furniture. The kitchen looked new and modern though, and it was clean. I won't be staying here again.
Genuine Hotels.com guest review
2 night business trip Mar 24, 2014
Sonya S.
US
4.0 / 5Excellent
"It was ok..."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was very difficult to find the reception area which is on the 15th floor. They should put a welcome sign in the lobby directing people where to go. The kitchen area was just ok, since it only contained one small pot to cook our meals and 2 of each untensil. A huge plus is that it's in a great location.
Genuine Hotels.com guest review
3 night business trip Mar 19, 2014
Maxine H
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great! Nice kitchen...comfy room. Neighbors a little noisy at night.
Genuine Hotels.com guest review
2 night trip Feb 21, 2014
Susan and Al
US
5.0 / 5Outstanding
"very central to many restaurants"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was very well worth it
Genuine Hotels.com guest review
3 night business trip Jan 21, 2014
A Traveler
US
4.0 / 5Excellent
"Tidy, comfortable room in a great part of town."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The rooms are divided amongst several enormous towers which are relatively modern and well kept, but don't offer anything cozy or particularly unique. Checking in is a bit of a maze, especially so for my colleague and I who were put in different towers (even though the booking was made together). That said, everyone was incredibly nice and helpful and were more than happy to keep our luggage in the office when we checked out the next day but weren't quite ready to head out of town. The rooms are pleasant and tidy, with a fully equipped kitchen and big windows. The bed was large, fresh and comfortable; and though I was nervous that some of the loud music I heard in the hallway was going to permeate through the walls, it was a comfortable quiet night. Only complaints were in the bathroom - the towels were dingy and not soft. The bathroom itself was VERY sparse (I felt like I was in a dormitory). There was a large hole in the shower curtain and it was hard to take a shower because the shower head itself kept slipping and wouldn't stay in place! The bathroom really was a bummer. You can tell there is a bit of wear and tear throughout the room and around the floorboards, but it's clean enough. Last time I was in Santiago I stayed in a similar place - equal cost but different neighborhood. You can find a nicer room for the price, but this part of the city can't be beat!
Genuine Hotels.com guest review
1 night business trip Jan 19, 2014
A Traveler
US
3.0 / 5Good
"Buisness stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The location was great being close to restaurants, museums, and the central market. The room however did not have any A/C and I lost all internet service and cable TV for the last two days of my stay.
Genuine Hotels.com guest review
15 night business trip Nov 12, 2013
Greg
US
4.0 / 5Excellent
"Rarely in the hotel but was a nice place to relax"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We spent most of our time out in the city but this was definitely a nice place to come back to and sleep. The staff are what out this place over the top! Can't say enough good things about them. Bilingual and extremely helpful.
Genuine Expedia guest review
Other trip Jul 12, 2013
jason
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
My room was very nice despite the noise of the cars e buses but they have rooms that are not faced to the road and faces the inner building, what's much better. Also the curtains weren't dark enough so the light in the morning was annoying. Abou t the room, it was very good. They were fully furnished and modern. It's worth to stay there as it is very closed to Plaza de Armas and the metro. The price should be better but still a goog place.
Genuine Venere guest review
Other trip Jun 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel for business or pleasure"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This suite hotel is well located in the center of Santiego. It is exceptionally clean, well managed and reasonably priced. It is close to shops and numerous sidewalk cafe's. Initially, it was a little confusing while checking in because the doorman didn't speak any english and the office was on the 15th floor. Once past that small bump, everything was great and the staff was very helpful. I would definitely stay there again and recommend it to out friends.
Genuine Expedia guest review
Other trip Dec 11, 2012
Bob
US
4.0 / 5Excellent
"Good location, nice decoration.. But no a/c so ver"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Overall is nice. We just had problems with the notice there was a construction happening next building so quite noisy. Has good location.
Genuine Expedia guest review
Other trip Nov 29, 2012
A Traveler
US
5.0 / 5Outstanding
"Great option (breakfast not included)"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
An apartment building where you rent some of the small apartments (with a bedroom, livingroom, kitchen and bathroom). The rooms are nice, clean and have everything you need (high-speed internet, tv, telephone, etc.). When arriving at the front desk of the building, tell the guards you are staying at Plaza Suites and they will look for you. They don't provide you with breakfast, but there is a supermarket right next to the apartment buildings. We wanted to stay an extra night but it was fully booked. So we ended up booking with another company that also rents apartments there but it wasn't as good as this one. Overall, this is a great price/quality option.
Genuine Expedia guest review
Other trip Oct 15, 2012
Pablo
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Very good location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
VERY GOOD LOCATION
Genuine Hotels.com guest review
2 night family trip Apr 26, 2015
Giovani
AU
5.0 / 5Outstanding
"Hotel in a very central position"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Check in was a bit confusing as you have to go to the 5th floor of the main block to the reception housed in an unmarked room. We had to go this flat in block B but it was not a problem once we found our way. We had an apartment with a balcony and despite the size we did not feel claustrophobic at all. Despite high summer there is no air conditioning in the room and surprisingly it was quite bearable and we did not even have to use the electric fan by the bedside. The room was nice and cool with the windows opened, it was very pleasant indeed. A nice little apartment with everything provided including cooking utensils, cutlery and plates and a full height fridge freezer. These items are so useful as there is a supermarket right next door to the building and you can have your ice cream, fruit juices, wine, beer and fruits stock up for your stay. The hotel is so central to all the attractions. The underground station only 5 minutes away, Cerro Santa Lucia just at the end of the road and you can easily walk to the Parque Metropolitano and take the funicular to the top to see the whole city.
Genuine Expedia guest review
Other trip Feb 24, 2015
Agnes
GB
2.0 / 5Fair
"Very dirty room"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Unfortunately this place was let down for me beacuse it was very dirty. There were blood stains on the sheets and the bathroom didn't look like it had been cleaned after the last guest. There was hair all over the floor, soap scum in the basin, and old/empty shampoo and conditioner bottles there (no sure if these were meant to be the provided toiletries). There was mold growing on the old coffee in the coffee maker. Pool didn't seem to be open. Easy check-in, fortunately beacuse it was at 10pm at night. Reception was where they said it was, but no sign, so it looked like another apartment. Otherwise, had good facilities, but air con is needed, and right next to a supermarket. Safe complex.
Genuine Hotels.com guest review
1 night trip Jan 10, 2015
E H
NZ
2.0 / 5Fair
"Cheap and Noisy"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We booked this, in an attempt to save cash. However a combination of 35C days, no air conditioning , poor sound deadening, meant that we never got more than a few hours sleep. In its defence there was a fan ( not working ), and it has a supermarket right next door. Building works can go on in the street well past 11pm. And dogs living in the street, bark loudly all night. If you don't care about any of this then it's great!
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
AU
4.0 / 5Excellent
"The place is great, the organization slightly less"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The general organization is quite messy, with the concierge who is there only to register you for security, but it is not in charge of the rooms, so it is likely that you have to wait long for an "encargado" and then check in. Once in, however, the place is in a great spot, at walking distances from the main attractions. You get a self contained studio flat (quite spacious), so if you are an independent traveller, this is the perfect type of accommodation. Pool is great, to chill out or sunbathe.
Genuine Hotels.com guest review
2 night romance trip Dec 17, 2014
Veronica
GB
4.0 / 5Excellent
"Great comfort downtown"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I really liked this hotel, but it was unusual. The room was clean and modern, it was quiet and right downtown. There was a full kitchen and a TV with English channels, plus fast and strong wifi. But these are apartments in an apartment building. So, reception is unusual (in a different apartment.) that made check in a bit confusing.
Genuine Hotels.com guest review
1 night trip Dec 12, 2014
A Traveler
CA
3.0 / 5Good
"Noisy and dogs in the building......."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A little too noisy, especially at night. dogs barking around all the time.....
Genuine Expedia guest review
Other trip Nov 20, 2014
Jose Antonio
AU
5.0 / 5Outstanding
"good location spacious apartment"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A very good place to stay if you want tobe central and save some money by cocooking yourself.
Genuine Hotels.com guest review
2 night romance trip Aug 7, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent Value and amazing Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location is superb, accessible to all of Santiago being in such a central location. The staff were so helpful and caring. They all spoke English which was a treat. The room was super duper clean and immaculately presented. Felt at home. Great place to stay
Genuine Hotels.com guest review
1 night trip Jul 10, 2014
Nzgirljen
NZ
1.0 / 5Poor
"Evicted!! Does not exist at location listed!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We arrived at the address listed on the confirmation after a long haul flight to find an eviction notice on the door. Sleep deprived and lacking in Spanish skills, we had to sought alternate accommodation. Big thumbs down!!
Genuine Expedia guest review
Other trip Jul 4, 2014
Kerry
AU
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
This was a very satisfactory place to stay if you wanted to be in central Santiago. We, however wanted to be within easy reach of airport, which was indicated in search. Getting to the airport by our own transport was not so easy with very little signage on roads and it was a lot further than indicated.
Genuine Hotels.com guest review
1 night trip Jan 14, 2014
Montyq
IE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Adding air con to the room would have been good. Otherwise excellent.
Genuine Hotels.com guest review
4 night family trip Dec 27, 2013
A Traveler
MX
3.0 / 5Good
"Convenient location"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
the price is right at this hotel. Some of the staff were very good, others very inefficient. The room is basic, but for a couple of nights not too bad. Internet is good. I notice the ad said there was a coffee maker in the room, however in the two rooms we stayed in there were no coffee makers. Linens were not great and there were things that did not work in the rooms, i.e., some of the outlets, the toaster (which was finally replaced after 4 requests).
Genuine Expedia guest review
Other trip Sep 3, 2013
A Traveler
CA
3.0 / 5Good
"Not a bad hotel but had a few issues with staff"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
It took over 30 mins to actually get checked in and after a long flight it's not nice waiting around! The lights in the room hang down a lot and I accidentally hit one and it broke. The hotel staff replaced it straight away and charged me for it even tho lights should never be hung that low! The TV didn't work from day one and after 3 attempts to get them to fix it I had to go down to reception to get someone to take a look at it and finally got it working on the last night! Overall the rooms are pretty small the kitchens come with very little utensils I wasn't happy about the check in and the wifi was frustratingly slow at times! I wouldn't stay here again!
Genuine Expedia guest review
Other trip Sep 2, 2013
A Traveler
AU
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Highly recommended. Will book again at this apartment hotel when I come and visit Santiago. The only problem is during winter, it's quite a bit cold inside unless you're under the covers.
Genuine Expedia guest review
Other trip Jun 27, 2013
A Traveler
GB
3.0 / 5Good
"Apartment style Hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Centrally located close many restairants and a park, however this hotel is actually a series of apartment building complexes that many people live year round. It had a main reception front desk area but we had to go up one tower to check in and out and then go to another tower to stay. Rooms were small but very well organized for space. This would be ideal for a long term stay but not very convient for a few nights.
Genuine Hotels.com guest review
1 night trip Apr 16, 2013
Paige
CA
3.0 / 5Good
"Value For Money"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is very well located within walking distance of the major attractions in the City Centre of Santiago including the Metro and SuperMarket. Staff speaks English and try to help. Would definitely stay here again.
Genuine Expedia guest review
Other trip Mar 25, 2013
A Traveler
IN
4.0 / 5Excellent
"Viva Santiago"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location in central Santiago. Well appointed appartment in tower block. Walking distance from most attractions except Bella Vista entertainment area.
Genuine Expedia guest review
Other trip Feb 7, 2013
Quatro amigos
GB
4.0 / 5Excellent
"Good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Located in a safe area within walking distance of the historic centre and subway. There is a supermarket close by plus has many restaurents in the area. Good value for the money.
Genuine Expedia guest review
Other trip Nov 15, 2012
Harjinder
CA
4.0 / 5Excellent
"Top Spot for Value Lookers"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great Value, Very helpful Staff, Top Location - made for a pleasant introduction to Santiago.
Genuine Expedia guest review
Other trip Nov 5, 2012
rognlyn
AU

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Antigo mas bom custo benefício"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
Hotel com ótimo custo benefício, porém bastante antigo. Novo só a recepção.
Genuine Hotels.com guest review
2 night romance trip May 13, 2015
Renato
BR
4.0 / 5Excellent
"muito bom custo beneficio e ótima localização"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
10 dias no Chile. Da pra ver tudo na região central e próxima de Santiago.
Genuine Hotels.com guest review
4 night romance trip May 17, 2015
Leonardo
BR
4.0 / 5Excellent
"Férias"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Ótimo lugar para se hospedar.
Genuine Hotels.com guest review
5 night romance trip May 15, 2015
RAFAEL
BR
3.0 / 5Good
"cubrecama sucia y sabanas usadas"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Se solicito cambio de habitación por mal aseo de cama
Genuine Hotels.com guest review
1 night business trip May 10, 2015
A Traveler
CL
4.0 / 5Excellent
"Vale a pena se hospedar aqui"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Apart Hotel, muito bom, organizado, limpo e ótima localização. Volto e super indico.
Genuine Hotels.com guest review
5 night romance trip May 8, 2015
Silvia Maria
BR
5.0 / 5Outstanding
"Buena calidad"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Buen servicio .. Rápido y los deptos muy cómodos limpios y acogedores
Genuine Hotels.com guest review
1 night romance trip May 10, 2015
Valentina
CL
3.0 / 5Good
"buena atencion de personal"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
La atencion del personal es buena, pero le falta mas limpieza a la habitacion
Genuine Hotels.com guest review
4 night business trip Apr 6, 2015
A Traveler
CL
3.0 / 5Good
"Instalações simples, golpistas nos arredores"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Os quartos Plaza Suites encontram-se dentro de um condomínio misto/multifuncional (existem pessoas residindo em alguns apartamentos, em outros blocos há empresas...). A localização é boa. As instalações são limpas, simples e confortáveis, é um flat com um bom espaço. A vista do meu quarta era ótima (de frente para o Cerro Santa Lucia). Os funcionários foram muito atenciosos no check-in. A tv não estava funcionando - sem sinal de cabo, mas tinha acesso ao wifi, o que compensou a falta de acesso à tv. No dia do check out, fiquei meio perdida. Como estava pago, tive apenas que deixar a chave com o porteiro. Outro porteiro se ofereceu para acionar o taxista que fica na porta para "servir" os hospedes. Achei ótimo, porque seria mais seguro do que ter que procurar sozinha alguém para me levar ao aeroporto. Infelizmente FUI ROUBADA PELO TAXISTA na chegada ao aeroporto. Ele insistiu incansavelmente que eu dei o dinheiro "errado", contudo eu sabia quanto iria me custar (cerca de 45mil pesos) o taxi e havia deixado o dinheiro certinho para a corrida de taxi (inclusive conferi antes de entregar a ele). Tive que desembolsar mais 20mil pesos, apesar da discussão... pois fiquei com medo. Tomem cuidado! É um homem tatuado e bem grande que fica parado na Calle Mercedes em taxi "oficial". :/
Genuine Hotels.com guest review
2 night trip Apr 2, 2015
Rachel
BR
3.0 / 5Good
"Algunas complicaciones"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Al principio un poco complicado. Estaban sobrepasados de turistas por el fin de semana largo en Argentina. Llegamos a las 18hs más o menos y pudimos entrar a las habitaciones a las 20hs más o menos. A eso tengo que agregarle que yo aboné por una noche y en el resumen de mi tarjeta viene cobrado 2 veces. Por supuesto ya hice el reclamo.
Genuine Hotels.com guest review
1 night romance trip Mar 22, 2015
stella
CL
5.0 / 5Outstanding
"Otimo"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Foi muito Bom, ótima localização e bom atendimento.
Genuine Hotels.com guest review
9 night romance trip Apr 17, 2015
Claudio
BR
3.0 / 5Good
"Hotel de lujo, con falencias"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
No comprendo como un hotel de esta categoría no tiene teléfono para comunicarse,o lo tiene con problemas como nos informaron. Además en los dos día que estuvimos no funcionó la televisión (problemas del cable, en una hora está listo nos dijeron...nunca fue así)...el trato del personal absolutamente impersonal, poco menos que había que pedir hora para ser atendido. El conserje me recordó a Bombo Fica, a todo respondía "no se....no se"..."no es mi area",, "tienen que buscar a fulano", etc. etc. Las instalaciones estupendas, nada que decir a ello...Pero los pasajeros necesitamos algo mas.
Genuine Hotels.com guest review
2 night trip with friends Apr 19, 2015
Jaime Luis
CL
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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