"Great location but no room service!!"
My staying At the hotel was ok. Close to many things, good location. We did not have roomservice the whole time we were there, I guess because it was a suite apartment. The room was comfy, a little bit old but in good condition. Make sure you bring toiletries, like soap and shampoo. Also it's a little confuse it to find the hotel because they do not […] have a reception so make sure you find the right building, talk to the right person to guide you to the second floor where the reception is locate it. Also if you want to watch tv, call the guy from maintenance so he can guide on how to work the tv because there's so much buttons to press and you will get lost and loose your patience . Read moreGenuine Hotels.com guest review
"Treat yourself in Santiago."
It was after hiking in Patagonia and we were tired and needed sleep. What a wonderful hotel with exceptional service. It was just what we needed! Highly recommend this hotel. Close to the metro and restaurants in a great neighborhood with lots of trees.Genuine Hotels.com guest review
"Our Visit to Chile"
Not a great arrival as we were scammed by a "taxi" driver, but Santiago is more than one person! We also visited Valparaiso and the Conco y Toro Winery and enjoyed both of these tremendously.Genuine Expedia guest review
"Was perfect for us."
We enjoyed having the kitchen accomodations. We went shopping in grocery store downstairs and ate breakfast in the room each day. Also prepared supper on 2 other days which helped curb costs. Would definitely stay here again. A few things we will keep in mind: 1. no wash cloths so we would have to bring our own. 2. no dish towel. we did buy paper towels […] which worked fine. 3. shampoo available in room but no conditioner. 4. so glad we brought our own soap from home since the soap in the room didn't seem to lather very well. 5. will have to remember to bring a sponge from home for dish wash in sink Read moreGenuine Expedia guest review
"Nice apartments in the center of Santiago"
Had a great stay, very comfortable bed. Internet was a little slow for my line of work. Many things to do close by.Genuine Expedia guest review
"Nice place for tourism"
Great location, nice and clean. Close to downtown in a nice area. Solid choice.Genuine Expedia guest review
"wonderful stay at Plaza Suites"
I did not rate it highly in customer service because it is in fact, an apartment and not a full service hotel. I fully enjoyed my stay, hassle free, full service apartment, very fast internet, a wonderful neighborhood with many bookshops, cafes, stores, tourist and historical sites, close in to Santa Lucia Hill, etc. I could not have asked for a better […] location. The price point was fantastic, I only wished I had booked it for my second stay in Santiago, unfortunately the rate had increased 110$ which I can fully understand given the location. It did have a unheated pool which I did not have visit or the onsite gym. I will certainly look into this type of accommodation in the future as it fully aligned with what I was looking for. At the rate I payed, it was certainly a bargain. Read moreGenuine Hotels.com guest review
Based on the very positive reviews this hotel has, I had high expectations, which were not matched by reality. There's nothing like being greeted with a smile, but the two gentleman who were working in the office apparently are not familiar with that concept, as I never once saw a smile from either of them. Honestly, the two worst personalities I've […] ever encountered in any hotel. The room itself was small and shabby - badly in need of new wallpaper and some new furniture. The kitchen looked new and modern though, and it was clean. I won't be staying here again. Read moreGenuine Hotels.com guest review
"It was ok..."
It was very difficult to find the reception area which is on the 15th floor. They should put a welcome sign in the lobby directing people where to go. The kitchen area was just ok, since it only contained one small pot to cook our meals and 2 of each untensil. A huge plus is that it's in a great location.Genuine Hotels.com guest review
Great! Nice kitchen...comfy room. Neighbors a little noisy at night.Genuine Hotels.com guest review
"very central to many restaurants"
it was very well worth itGenuine Hotels.com guest review
"Tidy, comfortable room in a great part of town."
The rooms are divided amongst several enormous towers which are relatively modern and well kept, but don't offer anything cozy or particularly unique. Checking in is a bit of a maze, especially so for my colleague and I who were put in different towers (even though the booking was made together). That said, everyone was incredibly nice and helpful and […] were more than happy to keep our luggage in the office when we checked out the next day but weren't quite ready to head out of town. The rooms are pleasant and tidy, with a fully equipped kitchen and big windows. The bed was large, fresh and comfortable; and though I was nervous that some of the loud music I heard in the hallway was going to permeate through the walls, it was a comfortable quiet night. Only complaints were in the bathroom - the towels were dingy and not soft. The bathroom itself was VERY sparse (I felt like I was in a dormitory). There was a large hole in the shower curtain and it was hard to take a shower because the shower head itself kept slipping and wouldn't stay in place! The bathroom really was a bummer. You can tell there is a bit of wear and tear throughout the room and around the floorboards, but it's clean enough. Last time I was in Santiago I stayed in a similar place - equal cost but different neighborhood. You can find a nicer room for the price, but this part of the city can't be beat! Read moreGenuine Hotels.com guest review
The location was great being close to restaurants, museums, and the central market. The room however did not have any A/C and I lost all internet service and cable TV for the last two days of my stay.Genuine Hotels.com guest review
"Rarely in the hotel but was a nice place to relax"
We spent most of our time out in the city but this was definitely a nice place to come back to and sleep. The staff are what out this place over the top! Can't say enough good things about them. Bilingual and extremely helpful.Genuine Expedia guest review
"Great hotel for business or pleasure"
This suite hotel is well located in the center of Santiego. It is exceptionally clean, well managed and reasonably priced. It is close to shops and numerous sidewalk cafe's. Initially, it was a little confusing while checking in because the doorman didn't speak any english and the office was on the 15th floor. Once past that small bump, everything was […] great and the staff was very helpful. I would definitely stay there again and recommend it to out friends. Read moreGenuine Expedia guest review
"Good location, nice decoration.. But no a/c so ver"
Overall is nice. We just had problems with the notice there was a construction happening next building so quite noisy. Has good location.Genuine Expedia guest review
"Great option (breakfast not included)"
An apartment building where you rent some of the small apartments (with a bedroom, livingroom, kitchen and bathroom). The rooms are nice, clean and have everything you need (high-speed internet, tv, telephone, etc.). When arriving at the front desk of the building, tell the guards you are staying at Plaza Suites and they will look for you. They don't […] provide you with breakfast, but there is a supermarket right next to the apartment buildings. We wanted to stay an extra night but it was fully booked. So we ended up booking with another company that also rents apartments there but it wasn't as good as this one. Overall, this is a great price/quality option. Read moreGenuine Expedia guest review
"Very dirty room"
Unfortunately this place was let down for me beacuse it was very dirty. There were blood stains on the sheets and the bathroom didn't look like it had been cleaned after the last guest. There was hair all over the floor, soap scum in the basin, and old/empty shampoo and conditioner bottles there (no sure if these were meant to be the provided toiletries). […] There was mold growing on the old coffee in the coffee maker. Pool didn't seem to be open. Easy check-in, fortunately beacuse it was at 10pm at night. Reception was where they said it was, but no sign, so it looked like another apartment. Otherwise, had good facilities, but air con is needed, and right next to a supermarket. Safe complex. Read moreGenuine Hotels.com guest review
"The place is great, the organization slightly less"
The general organization is quite messy, with the concierge who is there only to register you for security, but it is not in charge of the rooms, so it is likely that you have to wait long for an "encargado" and then check in. Once in, however, the place is in a great spot, at walking distances from the main attractions. You get a self contained studio […] flat (quite spacious), so if you are an independent traveller, this is the perfect type of accommodation. Pool is great, to chill out or sunbathe. Read moreGenuine Hotels.com guest review
"Great comfort downtown"
I really liked this hotel, but it was unusual. The room was clean and modern, it was quiet and right downtown. There was a full kitchen and a TV with English channels, plus fast and strong wifi. But these are apartments in an apartment building. So, reception is unusual (in a different apartment.) that made check in a bit confusing.Genuine Hotels.com guest review
"Noisy and dogs in the building......."
A little too noisy, especially at night. dogs barking around all the time.....Genuine Expedia guest review
"good location spacious apartment"
A very good place to stay if you want tobe central and save some money by cocooking yourself.Genuine Hotels.com guest review
"Excellent Value and amazing Staff"
The location is superb, accessible to all of Santiago being in such a central location. The staff were so helpful and caring. They all spoke English which was a treat. The room was super duper clean and immaculately presented. Felt at home. Great place to stayGenuine Hotels.com guest review
"Evicted!! Does not exist at location listed!!"
We arrived at the address listed on the confirmation after a long haul flight to find an eviction notice on the door. Sleep deprived and lacking in Spanish skills, we had to sought alternate accommodation. Big thumbs down!!Genuine Expedia guest review
This was a very satisfactory place to stay if you wanted to be in central Santiago. We, however wanted to be within easy reach of airport, which was indicated in search. Getting to the airport by our own transport was not so easy with very little signage on roads and it was a lot further than indicated.Genuine Hotels.com guest review
Adding air con to the room would have been good. Otherwise excellent.Genuine Hotels.com guest review
the price is right at this hotel. Some of the staff were very good, others very inefficient. The room is basic, but for a couple of nights not too bad. Internet is good. I notice the ad said there was a coffee maker in the room, however in the two rooms we stayed in there were no coffee makers. Linens were not great and there were things that did not […] work in the rooms, i.e., some of the outlets, the toaster (which was finally replaced after 4 requests). Read moreGenuine Expedia guest review
"Not a bad hotel but had a few issues with staff"
It took over 30 mins to actually get checked in and after a long flight it's not nice waiting around! The lights in the room hang down a lot and I accidentally hit one and it broke. The hotel staff replaced it straight away and charged me for it even tho lights should never be hung that low! The TV didn't work from day one and after 3 attempts to get […] them to fix it I had to go down to reception to get someone to take a look at it and finally got it working on the last night! Overall the rooms are pretty small the kitchens come with very little utensils I wasn't happy about the check in and the wifi was frustratingly slow at times! I wouldn't stay here again! Read moreGenuine Expedia guest review
Highly recommended. Will book again at this apartment hotel when I come and visit Santiago. The only problem is during winter, it's quite a bit cold inside unless you're under the covers.Genuine Expedia guest review
"Apartment style Hotel"
Centrally located close many restairants and a park, however this hotel is actually a series of apartment building complexes that many people live year round. It had a main reception front desk area but we had to go up one tower to check in and out and then go to another tower to stay. Rooms were small but very well organized for space. This would be […] ideal for a long term stay but not very convient for a few nights. Read moreGenuine Hotels.com guest review
"Value For Money"
Hotel is very well located within walking distance of the major attractions in the City Centre of Santiago including the Metro and SuperMarket. Staff speaks English and try to help. Would definitely stay here again.Genuine Expedia guest review
Great location in central Santiago. Well appointed appartment in tower block. Walking distance from most attractions except Bella Vista entertainment area.Genuine Expedia guest review
Located in a safe area within walking distance of the historic centre and subway. There is a supermarket close by plus has many restaurents in the area. Good value for the money.Genuine Expedia guest review
"Top Spot for Value Lookers"
Great Value, Very helpful Staff, Top Location - made for a pleasant introduction to Santiago.Genuine Expedia guest review
Una sistemazione ottima e a costo basso per il confort e la sedeGenuine Hotels.com guest review
"Hotel con mal Servicio"
La habitacion estaba limpia, pero habian sacado el Aire Acondicionado y el D-Box para el TV Cable osea no tenia Television alguna.Genuine Hotels.com guest review
"generous studio, little service"
Das studio oder kleines Appartment hatte gut 30 qm (mini-Wohnküche, Schlafzimmer mit en-suite Bad, kleiner Balkon). Leider gab es keinen Tisch und Stuh in normaler Sitzhöhe, wei man ihm zum Arbeiten benutzt, nur einen Couchtisch und einen Tisch in Barhöhe mit Barhockern. Das Appartment befindet sich in einem Wohn-hochhauskomplex. 95% der Wohungen gehören […] diversen Hotels, eines davon ist Plaza Suites. Die Rezeption ist in einem anderen Studio in einem benachbarten Hochhaus untergebracht. Falls man ein Anligen hat muss amn dort persönlich vorbekommen. Telefonanrufe nimmt die Rezeption nicht immer an. Neben dem Wohnhochhauskomplex (bis zu 22 Etagen) befindet sich ein Bürogebäeude mit 30-40 Etagen, was Licht und Sicht etwas einschränkt. In dem Wohnkomplez gibt es auf einer Dachterasse ein Swimming pool, es gibt Waschmaschienen und einen Computerraum, neben WiFi in den Studios. An mehreren Tagen funktionierte am Vormittag jedoch der Internetzugang nicht. Die Lage des Hotels ist zentral, nur 3-4 Minuten zu Fuss zur metro Bellas Artes und zum Cerro Santa Lucia. Ein Supermakrt ist direkt neben dem Wohnkomplex, ebenso wie ein Duzend kleiner, zum Teil sehr guter, aber nicht teuerer Restaurants. In 5-6 Minuten ist man im Barrio Lastarria. Read moreGenuine Expedia guest review
Todo perfecto pero es adentro de un edificio de departamentos y es un poco confuso llegar.Genuine Hotels.com guest review
"Ótima localização e quarto super confortável."
Hotel super bem localizado, hotel muito legal, só não ganhou 10 em limpeza pq o chão parecia estar sempre sujo, cama super confortável, mas alguns aparelhos não funcionavam (som e torradeira), além do funcionamento da tv ser um pouco complicado, mas nada que tenha comprometido a estadia.Genuine Hotels.com guest review
Excelente a localização, próximo aos principais pontos turísticos da cidade.Genuine Hotels.com guest review
"Meu passeio ao chile"
Foi muito boa. O Plaza Suites fica perto do comercio, ao lado tem um hipermercado, da para fazer city tour, fica bem proximo do cerro Santa Luciado que foi nos oferecido somente a tv que nao funcionou.Genuine Hotels.com guest review
"Attention aux arrivées dans la nuit !"
Il n'y a pas de personnel d'accueil mais des agents de sécurité. Mieux vaut ne pas avoir de problème pour entrer dans sa chambre comme nous en avons eu car ça peut vite tourner au cauchemar surtout si on ne parle pas espagnol. Sinon appartement très propre et très bonne situation près du centre ville historique.Genuine Expedia guest review
"Buena ubicación e independencia"
Bastante bien en general, aunque trabajos en la zona afectaron un poco la paz. Buena ubicación y personal atento. La ubicación de la recepción en el piso 13 no es la ideal.Genuine Hotels.com guest review
"Todos os itens com otima qualidade."
Limpeza do quarto, qualidades dos servicos, comodidade e localizacao do hotel ....otimos.Genuine Hotels.com guest review
"bom apart hotel"
Gostamos da localização (próximo ao metro, supermercado na porta), do layout do apart. Só a cama que era muito mole e as toalhas "brancas", eram encardidas, ainda que trocassem sempre que solicitado.Genuine Hotels.com guest review
"APART HOTEL FALINDO"
Fiz a reserva nesse hotel devido a indicações de amigos que haviam ficado lá, o apartamento é agradável, mas parece ter sido mobiliado com resto de móveis de outro apartamento. Dá para perceber que já sofre um pouco com o tempo. Quando cheguei foi tudo certo até que no meio da noite recebo uma ligação da recepção que iriam desligar a energia do quarto […] (imaginei que seria para algum reparo) e saí para jantar, quando volto ainda está sem energia e leio no elevador que as unidades que estavam na lista iam ter a energia cortada por falta de pagamento. Fui à recepção do apart hotel e tinha uma pessoa que disse que não tinha como resolver meu problema, então tive que dizer a ele que não iria sair do escritório enquanto não resolvesse, depois de quase 1 hora insistindo algum funcionário do edifício religou a energia e disse para eu passar na recepção no outro dia para resolver a minha situação. Quando volto pro quarto vi que a TV estava com uma mensagem que também havia sido cortada por falta de pagamento e o telefone também havia sido cortado por falta de pagamento. No outro dia pela manhã liguei para o hoteis.com solicitando a mudança de hotel e fui atendido da melhor maneira possível. O único problema é que para resolver o meu problema não poderia ser atendimento em português, só inglês e espanhol. Fiquei muito feliz em ter pego o hotel pelo HOTEIS.COM e após esse atendimento e vontade de resolver meu problema por parte deles acredito que nunca mais irei fazer com outro serviço! Read moreGenuine Hotels.com guest review
"Demasiada fiesta con vecinos, mal para descansar"
Buena ubicación, mucho ruido de fiestas de vecinos.Genuine Hotels.com guest review
"Não é um hotel e sim um flat."
Excelente experiência que recomendo para que queira uma dica. O único susto e grande experiência foi presenciar um abalo sísmico de 6,4 graus dentro da sala do apt no 17 andar.Genuine Expedia guest review
Creo que es un lugar bastante aceptable, con independencia y bien ubicado. No creo que sea un hotel 4 estrellas, pero sí uno de 3.Genuine Hotels.com guest review
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