"wonderful stay at Plaza Suites"
I did not rate it highly in customer service because it is in fact, an apartment and not a full service hotel. I fully enjoyed my stay, hassle free, full service apartment, very fast internet, a wonderful neighborhood with many bookshops, cafes, stores, tourist and historical sites, close in to Santa Lucia Hill, etc. I could not have asked for a better […] location. The price point was fantastic, I only wished I had booked it for my second stay in Santiago, unfortunately the rate had increased 110$ which I can fully understand given the location. It did have a unheated pool which I did not have visit or the onsite gym. I will certainly look into this type of accommodation in the future as it fully aligned with what I was looking for. At the rate I payed, it was certainly a bargain. Read moreGenuine Hotels.com guest review
Based on the very positive reviews this hotel has, I had high expectations, which were not matched by reality. There's nothing like being greeted with a smile, but the two gentleman who were working in the office apparently are not familiar with that concept, as I never once saw a smile from either of them. Honestly, the two worst personalities I've […] ever encountered in any hotel. The room itself was small and shabby - badly in need of new wallpaper and some new furniture. The kitchen looked new and modern though, and it was clean. I won't be staying here again. Read moreGenuine Hotels.com guest review
"It was ok..."
It was very difficult to find the reception area which is on the 15th floor. They should put a welcome sign in the lobby directing people where to go. The kitchen area was just ok, since it only contained one small pot to cook our meals and 2 of each untensil. A huge plus is that it's in a great location.Genuine Hotels.com guest review
Great! Nice kitchen...comfy room. Neighbors a little noisy at night.Genuine Hotels.com guest review
"very central to many restaurants"
it was very well worth itGenuine Hotels.com guest review
"Tidy, comfortable room in a great part of town."
The rooms are divided amongst several enormous towers which are relatively modern and well kept, but don't offer anything cozy or particularly unique. Checking in is a bit of a maze, especially so for my colleague and I who were put in different towers (even though the booking was made together). That said, everyone was incredibly nice and helpful and […] were more than happy to keep our luggage in the office when we checked out the next day but weren't quite ready to head out of town. The rooms are pleasant and tidy, with a fully equipped kitchen and big windows. The bed was large, fresh and comfortable; and though I was nervous that some of the loud music I heard in the hallway was going to permeate through the walls, it was a comfortable quiet night. Only complaints were in the bathroom - the towels were dingy and not soft. The bathroom itself was VERY sparse (I felt like I was in a dormitory). There was a large hole in the shower curtain and it was hard to take a shower because the shower head itself kept slipping and wouldn't stay in place! The bathroom really was a bummer. You can tell there is a bit of wear and tear throughout the room and around the floorboards, but it's clean enough. Last time I was in Santiago I stayed in a similar place - equal cost but different neighborhood. You can find a nicer room for the price, but this part of the city can't be beat! Read moreGenuine Hotels.com guest review
The location was great being close to restaurants, museums, and the central market. The room however did not have any A/C and I lost all internet service and cable TV for the last two days of my stay.Genuine Hotels.com guest review
"Rarely in the hotel but was a nice place to relax"
We spent most of our time out in the city but this was definitely a nice place to come back to and sleep. The staff are what out this place over the top! Can't say enough good things about them. Bilingual and extremely helpful.Genuine Expedia guest review
"Great hotel for business or pleasure"
This suite hotel is well located in the center of Santiego. It is exceptionally clean, well managed and reasonably priced. It is close to shops and numerous sidewalk cafe's. Initially, it was a little confusing while checking in because the doorman didn't speak any english and the office was on the 15th floor. Once past that small bump, everything was […] great and the staff was very helpful. I would definitely stay there again and recommend it to out friends. Read moreGenuine Expedia guest review
"Good location, nice decoration.. But no a/c so ver"
Overall is nice. We just had problems with the notice there was a construction happening next building so quite noisy. Has good location.Genuine Expedia guest review
"Great option (breakfast not included)"
An apartment building where you rent some of the small apartments (with a bedroom, livingroom, kitchen and bathroom). The rooms are nice, clean and have everything you need (high-speed internet, tv, telephone, etc.). When arriving at the front desk of the building, tell the guards you are staying at Plaza Suites and they will look for you. They don't […] provide you with breakfast, but there is a supermarket right next to the apartment buildings. We wanted to stay an extra night but it was fully booked. So we ended up booking with another company that also rents apartments there but it wasn't as good as this one. Overall, this is a great price/quality option. Read moreGenuine Expedia guest review
"Excellent Value and amazing Staff"
The location is superb, accessible to all of Santiago being in such a central location. The staff were so helpful and caring. They all spoke English which was a treat. The room was super duper clean and immaculately presented. Felt at home. Great place to stayGenuine Hotels.com guest review
This was a very satisfactory place to stay if you wanted to be in central Santiago. We, however wanted to be within easy reach of airport, which was indicated in search. Getting to the airport by our own transport was not so easy with very little signage on roads and it was a lot further than indicated.Genuine Hotels.com guest review
Adding air con to the room would have been good. Otherwise excellent.Genuine Hotels.com guest review
the price is right at this hotel. Some of the staff were very good, others very inefficient. The room is basic, but for a couple of nights not too bad. Internet is good. I notice the ad said there was a coffee maker in the room, however in the two rooms we stayed in there were no coffee makers. Linens were not great and there were things that did not […] work in the rooms, i.e., some of the outlets, the toaster (which was finally replaced after 4 requests). Read moreGenuine Expedia guest review
"Not a bad hotel but had a few issues with staff"
It took over 30 mins to actually get checked in and after a long flight it's not nice waiting around! The lights in the room hang down a lot and I accidentally hit one and it broke. The hotel staff replaced it straight away and charged me for it even tho lights should never be hung that low! The TV didn't work from day one and after 3 attempts to get […] them to fix it I had to go down to reception to get someone to take a look at it and finally got it working on the last night! Overall the rooms are pretty small the kitchens come with very little utensils I wasn't happy about the check in and the wifi was frustratingly slow at times! I wouldn't stay here again! Read moreGenuine Expedia guest review
Highly recommended. Will book again at this apartment hotel when I come and visit Santiago. The only problem is during winter, it's quite a bit cold inside unless you're under the covers.Genuine Expedia guest review
"Apartment style Hotel"
Centrally located close many restairants and a park, however this hotel is actually a series of apartment building complexes that many people live year round. It had a main reception front desk area but we had to go up one tower to check in and out and then go to another tower to stay. Rooms were small but very well organized for space. This would be […] ideal for a long term stay but not very convient for a few nights. Read moreGenuine Hotels.com guest review
"Value For Money"
Hotel is very well located within walking distance of the major attractions in the City Centre of Santiago including the Metro and SuperMarket. Staff speaks English and try to help. Would definitely stay here again.Genuine Expedia guest review
Great location in central Santiago. Well appointed appartment in tower block. Walking distance from most attractions except Bella Vista entertainment area.Genuine Expedia guest review
Located in a safe area within walking distance of the historic centre and subway. There is a supermarket close by plus has many restaurents in the area. Good value for the money.Genuine Expedia guest review
"Top Spot for Value Lookers"
Great Value, Very helpful Staff, Top Location - made for a pleasant introduction to Santiago.Genuine Expedia guest review
Creo que es un lugar bastante aceptable, con independencia y bien ubicado. No creo que sea un hotel 4 estrellas, pero sí uno de 3.Genuine Hotels.com guest review
custo/beneficio otimo!Genuine Hotels.com guest review
Fiquei neste local por cinco noites. Trata-se de um flat com uma localização fantástica: perto de estações do metro, do lado de um supermercado, perto de diversos pontos importantes turísticos, e dentro da área movimentada da cidade. O checkin foi um pouco confuso, pois ao chegar na recepção você é direcionado a outro edifício onde a papelada (passaportes, […] datas, pagamento) é finalizado, e só depois lhe encaminham para seu apartamento. Read moreGenuine Hotels.com guest review
Tive experiência terrível. A camareira fechou o apto com uma chave e não havia copia. Depois de muito tempo resolveram nos colocar em outro apto. Ficamos sem as malas, sem roupas, remédio diabetes e do rim etc. Pior ainda estava por vir. Na madrugada um estranho entrou no apto e gritei. No dia seguinte relatei o fato e nada foi feito! Má vontade. Não […] recomendo! Read moreGenuine Hotels.com guest review
"muy muy bien"
InmejorableGenuine Hotels.com guest review
"ubicacion de recepcion."
todo el servicio es adecuado al precio, solo que es difícil ubicar el hotel-departamento pues no tiene ningun letrero , anuncio o portada, por lo que la gente llega investigando donde se encuentra, y además la administración hasta el piso 15, arrastrando maletas es muy incómodo, si npudieran ubicar una recepción en plata baja, la calificación sería […] EXCELENTE, gracias. Read moreGenuine Hotels.com guest review
Utilitaire, sans plus.Genuine Hotels.com guest review
"Excelente Localização e Custo-Benefício"
A suíte é confortável e bem equipada. Atende às necessidades. Há supermercados, farmácias e conveniências há alguns passos do edifício. O metrô está a 2 quadras e a região é bem tranquila. Os 2 únicos pontos negativos são a falta de ar condicionado na suíte e o colchão é muito mole. De resto, é excelente.Genuine Hotels.com guest review
Sehr guter Service, tolle Ausstattung des ZimmersGenuine Hotels.com guest review
Já sabia que era um apart hotel e não estava esperando atendimento de hotel 5 estrelas. Mas fui surpreendida! Quarto muito confortável, não ficamos no flat de 2 andares, foi um quarto térreo muito bem divido e funcional. Uma cozinha completa com forno, fogão, micro-ondas, pia, geladeira. Utensílios básicos de cozinha como panelas, pratos, copos e talheres. O […] pessoal da agência estava sempre a disposição, para reservar restaurantes, passeios e taxi! Diariamente o quarto foi arrumado e limpo, inclusive as louças que estavam na pia. A localização é muito boa. Tem duas entradas, Huerfanos 547 e Mercedes 560. De um lado, o metrô da linha vermelha e a farmácia. Do outro lado, o metrô da linha azul escura e o mercado... Fica vizinho de porta com um mercado super completo. Já que as padarias não abrem no final de semana, levamos tudo para tomar café no quarto! O pessoal fala inglês muito bem, o que facilitou a comunicação uma vez que em Santiago eles têm um espanhol muito diferente, acho que é quase um dialeto próprio... Read moreGenuine Hotels.com guest review
O Plaza Suites está muito bem localizado. Fica perto do centro e do bairro de Lastarria. A estação de metro Belas Artes fica muito próxima e ao lado do flat tem um ótimo supermercado.Genuine Hotels.com guest review
"Cumple con lo prometido."
Es un buen lugar para alojar "tipo departamento" pequeño. Probablemente el único problema es que está en que la recepción está en el piso 15 de un edificio residencial. Es decir, las habitaciones (deptos) están en un edificio donde viven familias. Ah, y las habitaciones no tienen visillo. Sí embargo es recomendable si lo que se busca es más bien un […] departamento que un hotel típico. Read moreGenuine Hotels.com guest review
"Localização e praticidade total!"
Prático e excelente localização. Ótimo para turismo. O ponto fraco foi a resposta da recepção. Na saída solicitamos um taxi para o aeroporto e foi solicitado em outro horário. Tivemos que procurar transporte por nossos próprios meios.Genuine Expedia guest review
Apart Hotel com excelente custo benefício. Localização, quarto, atendimento suficientes, uma vez que em Santiago você passa mais de 12 horas passeando pela cidade e utiliza o Hotel apenas para descansar Diaria sem café da manhã, mas muito barata e você aproveita para tomar café em vários lugares diferentes. Recomendo!. Precisei deixar a bagagem no Hotel […] para ir a outra cidade no Chile e prontamente me ajudaram, coisa que jamais aconteceria em um Hotel ou rede internacional. Read moreGenuine Hotels.com guest review
05/15/14 11BAM Boca Raton, Florida
The room is really good. They have 2 kinds of rooms. In the first part of my trip, I stayed at the Loft, so is no so nice to leave your bags in the first floor and take a shower in the second floor. The room is nice and modern. The Wi fi works well. In the second period of our trip we stayed there again. And this time we got a regular room. So I rather this kind of room, the bed was King Size and the room more comfortable. The bad part of staying in this hotel, is the lobby. When you get there you need to go to the 15th floor of tower B to make a check in. Then they say your building is C, so you need to go downstairs with your luggage and go to your tower. It´s not nice. Well, the money worth it. You get what you pay. The location was nice. The breakfast is served in a outdoor Café next to hotel. The breakfast is really poor. Ham and cheese with orange juicy and coffe. That´s it.
"I liked it, but depends on what you're expecting"
04/23/14 PedroHagel Brasilia, DF
Stayed here for 5 nights. Checkin was very confusing, as when you arrive the front-desk has to call the office and they'll come to pick you up (to the 15th floor). To get there (as well as to get to the apartments), you have to get through a set of stairs (and I acknowledge this can be a challenge if luggage is heavy and/or if you're older). After confirming all information (passports, dates and everything) they took us to our room in another building in the same complex. The room itself was nice, clean enough, with plenty of space. It seems many people live in this complex of suites, so that's where I say some people may like it, some just hate it. The location is very good, close to metro stations, very central, and has a supermarket right next door. All in all, I recommend Plaza Suites.
03/11/14 LEMONS_11 Glasgow, United Kingdom
Spent two nights here. Was small but served the purpose. Fairly central for the city. Didn't find it a particularly exciting city - hop on hop off bus tour was fairly boring. Perhaps we weren't there long enough to get a real taste but wouldn't rush back!
"Excellent value for money. We highly recommend it."
01/26/14 Clarides Rio de Janeiro, RJ
Plaza Suite is very well located, in the city center. We could come and go walking to all the places we needed to see. The walks are pleasant and quite safe. Another good point is that the hotel is next door to a good supermarket. The hotel has also a parking place for customers. The hotel staff was very efficient and helpful, They even managed to fix our suitcase. The suite was well tended by the cleaners and decorated with good taste. It was a very hot summer and an AC unit would have been appreciated. But the sophisticated fans helped a lot and we managed to sleep well.
"Great location, we loved it"
01/21/14 Kathy L Austin, Texas
After reading the reviews I can only say I think it entirely depends on which apartment you get as to whether you will love it or not. We had a lovely duplex, clean, a kitchen with cooking utensils, and the location is right where you want to be. There is a bit of a strange set up when you arrive. The security guard will look at your booking then ignore you and you will wait for someone to come and get you. The reception is on an apartment on the 15th floor and you may or may not be in that tower block. If you aren't then just ask whoever checks you in to take you to your apartment and they will help you with your bags. The people at reception speak English. The first night we stayed in a suite as our apartment wasn't available. It was lovely, air conditioned, really nice furniture and on the corner so it had fabulous views. The next day we moved towers into a regular apartment which wasn't as fancy but still very nice. Be warned, there is nothing in your fridge when you arrive but there are two grocery stores less than 5 minutes walk away. There is a pool which we never got to, and a new self service laundry in one of the towers. You can walk to the Plaza de Armes in about 10 minutes. We stayed 4 nights and loved it.
01/06/14 kevwend Melbourne, Australia
We were booked into the Plaza Suites by our Travel Agent, but certainly wouldn't want to return. The concierge/security man spoke no English and was almost hostile. Reception is on the 15th floor of a different building and the lift, to which we had to drag our suitcases, is up a long flight of stairs. (My husband and I are in our 70s and 80s. Our apartment was in another building again, so down the stairs again and further along. Happily, no more stairs. There are certainly a number of cafes and restaurants in the area, however we were there over a weekend and almost all of them were closed. In the apartment, we found that the safe was locked shut and that the TV wouldn't work. Enquiries to the concierge were met with Spanish and much head-shaking. The kitchen bench was tied up with tape.
"Good central location"
01/06/14 ARP_11 Stockholm, Sweden
The apartment was spaciouos, clean and nice and staff very service minded. The wifi worked very well. Excellent central location with a short walk to center. There is also very nice park on a small hill nearby. The only recommendation we have is that there should be at least one bottle of drinking water in the refrigerator. It was 35dg C outside. No AC in room but temperatur inside was OK.
"good tidy apartment"
01/04/14 svn_2012 Adelaide, Australia
thanks to the previous reviews, we were not surprised when we were greeted by a security guard who called a person from the plaza suites. He led us to the reception of the plaza suites and guided us to our apartment. There is a nice supermarket nearby. It on Merced (street name). There is also a nice indian restaurant called "new horizon" for some tasty food.(merced 595) just outside the complex.
"Helpful staff, clean and tidy."
01/03/14 286Robert_P Melbourne, Australia
Helpful staff, clean and tidy. Location is excellent. apartments are small but functional. Signage wasn't the greatest, not obvious where to go. small simple kitchen but not fully equipped with pots etc.
"Great Location - Poor service."
12/31/13 Gabriela D São Paulo, São Paulo, Brazil
The plus and what would make me go back are the location and the convinience of the room. It was enough to cook small meals and had appliences that made our stay more comfortable. The bad part was the cleaning... Bad sheet were badly washed, they were far from white. The comfortner was actually DIRTY, it was clear that it hadn't been washed. Shower cutains were digusting full of remains of soap and other stuff. Room service was not . 24hs a day, and everytime we called them, there were no answer. The good thing was that the office staff was nice to us and VERY friendly. Always answered my emails and helped me with details about the trip. Avoid the breakfast and cook your own. There is a grocery store next to it. There is also a pool that was very nice. If you are not a clean freak it is ok though....
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