"Within a short walk of all we wanted to to"
This was a clean, conveniently city-center located hotel. This is exactly what I expected for the location and price point. The staff was very friendly and offered suggestions of activities to do in the area. I would stay stay here again.Genuine Hotels.com guest review
It is a charming hotel, convenient locations and nice staff. The furniture is kind so fold adn needs some updates,Genuine Hotels.com guest review
"Below standard condition, etc."
While this was a good deal, the condition and other aspects of "The Ritz" were very poor. This place has "character".....but it is pretty rundown. The door to our room is beat up, and in need of repair. The old lock/key system is authentic, but not safe for rapid departure and did not feel secure. Having to leave the door key whenever we left was a […] big inconvenience since the reception area (the bar) was not always staffed. We could hear other rooms very clearly.....right down to splashing in bathtub and conversations. Staff was very nice, which helped. A real bargain that I would only recommend to single guys (sorry it is sexist to say it that way, but most ladies would not like this place). If we could have found a different place, we would have left. Great location to train and airport bus link. So....tolerable but not nice. Read moreGenuine Hotels.com guest review
Located near city center, everything was fine at the hotel, Owners were very helpful, reminds me of NOLA, the way it's decorated. 3rd floor was accessed via stairs.Genuine Hotels.com guest review
"Good for the $$"
This was a good location and the cost was reasonable. The building was very old, paint was cracking near the window. Bathroom was smelly, like there was mold somewhere. For anyone who wants or needs an elevator, choose another hotel.Genuine Hotels.com guest review
"Convenient but not elaborate"
The hotel was in a conenient location, the staff were nice and helpful, however the hotel is a bit dated and could use some repair. There is no close parking, or resturant onsite, however there are plenty of places to eat near the hotel. The bar was cozy, but had a limited selection. Wifi was easily usable, but the lift was broken. The room was clean, […] no AC and the window only opened a limited amount. For a quick place to stay the hotel was great, however I would not want to spend more than a couple nights here. Read moreGenuine Hotels.com guest review
"Below average for price and 2 star"
Close to Haymarket, friendly staff and has a bar. That's the good news. Sparse, small rooms, no lift and no view at all.Genuine Expedia guest review
"Putting OFF the Ritz"
Although I was not expecting THE Ritz (as in Carlton or Paris) but I was surprised at what I found. You feel like your staying at a Dowager Countess' guest house which has seen better days. It needs an overall upgrade (paint, mattress, carpeting, safety deposit box...). The staff is very friendly.Genuine Hotels.com guest review
Hotel located in prime bar/night club area next to the train station. Beautiful interior with very tiny elevators (lifts). Clean room with comfy beds. Complimentary orange juice, water and chocolates in fridge.Genuine Hotels.com guest review
"Get what you pay for"
The Ritz is a very mixed bag. We spent a week on the top floor in room 26. The water pressure was terrible and it takes a half hour to take a shower using a dribble of water. The daily servicing of the room did not replenish toilet paper, coffee, tea, and other items. On the plus side the location is good near the Haymarket Station which is an Airlink […] Bus station as well as a train station. This makes getting to and from the airport very nice and great for linking up to the train to Glasgow and other points. They have WiFi in the lobby but not the room. There is no elevator so if you get a room at the top be prepared for a long steep climb. Bottom line...the place is old, needs work, room servicing is lacking, no elevator but if you can put up with these negatives the price is good and location very good. Happy travels Read moreGenuine Hotels.com guest review
"Not Bad; Neighborhood Construction Zone"
Not bad. Room was roomy with high ceiling and a better than average shower. Neighborhood was a construction nightmare however. Easy walking distance from Haymarket train station and a nearby Airlink stop (through construction zone). Not too bad of a hike to Prince's St. and attractions.Genuine Hotels.com guest review
"Close to downtown area."
Very convenient. Staff friendly and very helpful. Hotel is dated and a little run down.Genuine Hotels.com guest review
"Nice room, a bit hard to get to"
My husband and I got the "Superior King" room for our one-night stay in Edinburgh. The room was large and comfortable. The decor was a bit dated and the bathroom could use some updating, but it met our needs. The staff was friendly. The breakfast in the morning was a bit lacking but that may have been due to the fact that we were the first ones in for […] it at 7:30am in order to get an early start. During our stay in May 2013 there was lots of street construction on the roads leading up to the hotel. Our sat nav could not figure out how to get us there because it also didn't know that a lot of the streets are now one-way. The street closures caused us to park several blocks away, which was a major inconvenience when you have luggage to tote around. You may want to call ahead before booking. Read moreGenuine Hotels.com guest review
The hotel is eclectic vintage in style, which we found charming. The staff was super friendly, which was appreciated. The maintenance in our room was not up to par. A light was burned out, the shower head was broken and the floors squeezed a lot. If you aren't picky about those things, the rate is good and there are tons of shops near by plus easy short […] distance access to the train station and express bus that goes directly to the airport. Read moreGenuine Hotels.com guest review
"In Need of TLC"
This is one of the oldest hotels in Edinburgh and sadly appears to have a lot of the original fixtures and fittings. Floor covering in the bathroom was torn and glued down, extractor fan was fithy. Water stains on the bedroom ceiling.Asked for a morning call, still waiting. Bed was comfy and location good,Genuine Hotels.com guest review
"LOWER THAN THREE STARS, AND HOLIDAY RUINED"
The hotel rules the guests not to keep the room key when out of hotel. Literally, the room key must be given to the reception before leaving the hotel every time. The most ridiculous part is that the reception did not tell me this ‘Important’ rule to me during the check-in of the first day. In the second day，another staff stopped me to enter my room.And […] when I tried to use the room key to open my room, he told me I should leave the key in the reception before going out, and collect the key again with showing the full guest name to the reception when back to hotel. I questioned the validity of this rule to the staff with a very logical assumption that if a stranger who has my name can easily get the key，access my room and steal all my properties. But they did not reply me directly and only said ‘you are the first person who complains this rule in our hotel. They did not clearly tell me this rule when I checked in. If they told me this rule in the first day, I might consider not to live in this hotel. Because the safety of my properties could not be guaranteed, any stranger having my name could get my room key. Plus, there are many holes on the sheet, and there is no wifi reception in my floor, and the bath towels are not changed after house keeping. This hotel is definitely lower than 3 stars. Read moreGenuine Hotels.com guest review
"Good - if you know what to expect"
Which is, don't expect much in the way of a hotel. I've stayed in worse places, but not for an awful long while. Linen and surfaces are clean, everything else is faded or worse. It is the sort of hotel that doesn't serve breakfast. If that's what you are expecting that's what you'll get. Location is good, staff are friendly and helpful.Genuine Hotels.com guest review
"So close to Haymarket Station"
The room was a bit on the shabby side, but utterly charming with extremely high ceilings in a well maintained older townhouse. The location was very close to the train station at Haymarket, and easily walkable in less than 5 mins. The new urban rail system is also handy for getting into the city center. Downside was taking the stairs up to the third […] floor. Read moreGenuine Hotels.com guest review
This hotel would be excellent if money was spent to drag it into the 21st century! It was very Fawlty Towers in its decor and desperately in need of a facelift. It was clean enough but the windows didn't open, the carpet was heavily stained and the shower flooded the floor due to not being able to adjust the shower head. The people who run this hotel […] are excellent though, very polite and happy to help Read moreGenuine Hotels.com guest review
The hotel was adequate for our needs, it had the most comfy bed I have ever slept in with crisp white linen. The stay could have been enhanced if the four poster bed had drapes on it, if the paper cups were replaced with china cups, if the duvet fitted the bed, if the stained carpet had bedside rugs to cover the stains, if the staff smiled upon arrival […] and if breakfast was available. Read moreGenuine Hotels.com guest review
Convenient location round the corner from tram, train and bus to airport, and (for me, anyway) within 25-mins walk from the centre and from, say, Morningside. Staff were friendly and helpful, rooms clean and well appointed (though a few doorways are a bit narrow if there's a bit of furniture in the way). To be honest, would have been nice to have breakfast […] included in the price, but you can buy coffee and a pastry at a fairly reasonable price in the bar. In general, did the job I wanted it to do, so am satisfied :) Read moreGenuine Hotels.com guest review
"ok for short stay"
Was at a gig and wanted hotel near the venue and rail stationGenuine Expedia guest review
"Great location, very friendly staff."
Loved it!Genuine Hotels.com guest review
"ex Service colleagues meet-up"
Met my requirements above expectations, comfortable experience once up to top-floorGenuine Expedia guest review
staff very helpfull would have liked breakfast in hotelGenuine Hotels.com guest review
"Basic but good"
Convenient hotel. Staff were friendly. Decor slightly worn but rooms was clean and had hair dryer and kettle.Genuine Hotels.com guest review
"Hotel Needs Renaming!"
Hotel Ritz, Hotel Pitz would be more apt. Dated, untidy, filthy carpets and window nets. Room 7 door looked like it had been forcibly opened and repaired with polyfilla. No Yale lock or safety chain on the bedroom door, no lock on the bathroom door. The bathroom cabinet doors had been gloss painted and the paint had formed into huge runs. No breakfast […] option. Thankfully we only stayed one night, friends of ours were staying 400 metres away at the Haymarket Premier Inn and payed £30 less than us to, we all know how clean and comfortable they are, unfortunately they were fully booked. No, we will never stay here again or recommend it to anyone but our worst enemy! Read moreGenuine Expedia guest review
"Close to centre"
Bed clean and comfy, staff helpful and friendly. However very much in need of tlc, decor and carpets in main area really need updating. Bathroom smelt of damp, but functional. We only needed a bed for one night so really only for sleeping in. Bar area needed refurbishing but adequate choice of drinks.Genuine Expedia guest review
This was once clearly a very lovely hotel which sadly maybe in decline. The bedroom was beautifully furnished but the bathroom was clearly an afterthought poorly installed and in need of some tlc. The basic furnishings and style were lovely but some of the details were odd sush as each room having both the old and new numbers visible, papercups for […] tea/cofee and a shower I was unable to set to a comfortable temperature, these and other minor issues seemed very out of place in a hotel with such a beautifull bar area. The lovely 4 poster was elegant and very comffortable but the kettle didn't have a long enough cable so had to be placed on the floor if you wanted to plug it in. Overall it was adequate and fine for a short business stay it had everything I needed. I wouldn't recomend it if you are looking for a luxurious romantic getaway but as a good value place to sleep in a decent location this was definatly suitable. Read moreGenuine Hotels.com guest review
"Great location, faded glory"
Got a great deal for one night's accommodation and the photos look great. But place is a bit faded/jaded. Room was ok, but very happy with 4-poster bed. Place could do with a good scrub with the creaks/cracks repaired and then the antique features and feel of the place could shine through.Genuine Hotels.com guest review
"Quiet clean hotel, small beds in twin room"
Quiet, clean hotel, very small beds in twin room, staff are friendly on the rare occasion they're spotted. Located in the newer and more high street part of town, go to old town for food and drink. Photos supplied by hotel are accurate.Genuine Expedia guest review
The room was clean apart from the spider in the drawer. There was a funny smell in the corridors. Thankfully I was only there 2 nights won't be staying there again.Genuine Hotels.com guest review
"very close to train station and close to see sight"
I enjoyed my stay in the Ritz Hotel. The staff are good. The cleanliness very good . I would say I missed breakfast . I would pay a little more for this convenience.Genuine Hotels.com guest review
"Nice little hotel"
Very nice little hotel, and can have no complaints! Got it on a very good deal, and so didn't have huge expectations considering the price paid, but the room did and had everything you'd want. The bed was on the soft side to my liking, but that's not a huge issue. A great location (5-10 mins walk from the end of Princes Street), and staff on reception […] 24hrs. Thanks! Read moreGenuine Hotels.com guest review
"Okay for one night"
The hotel is alright, but there is a lot of potential for improvement. To start with, the room was quite cold. There is no central heating in the hotel, but there are electirc radiators in all rooms. My friend's radiator didn't work and she was freezing at night and couldn't really sleep. In the bathroom, there is a heating which doesn't really deserve […] the name. It is like a hairdryer on the wall which blows warm air into the room. You can't really keep a constant temperature in the bathroom. It is either very cold or full of warm, dry air. The windows need to be changed, they let a lot of cold air go through. The curtains are very dirty and filthy, I didn't feel comfortable touching them, some parts of the curtains fall apart. The bed should also be changed, it didn't seem very stable. What was positive about the hotel was the price, nice staff, quite room, comfortable mattress and a good breakfast with fresh fruits, joghurt, toast, cereals, different juices. But again, the breakfast room was unfortunately quite cold. The room was clean so far and any tourist attraction can easily be reached by foot. Read moreGenuine Hotels.com guest review
The Hotel was great: good location and very comfortable. I would reccommend it to anyone:)Genuine Hotels.com guest review
"poor condition of the hotel"
Oooooold beds, rooms and everything. I could hear people talking on the street with windows closed. Not very nice experience but good rate.Genuine Hotels.com guest review
"need good renovation!"
The place is old and very badly maintained. Need good renovation - awful marks on wallpaper, bathroom with wholes, furniture is old and you can't really use it, safe didn't work, shower didn't have pressure... Will not recommend the place!!!Genuine Hotels.com guest review
"Welcoming and warm service"
Very friendly and helpful staff. Good ambience. Close to station.Genuine Hotels.com guest review
"a VERY old hotel"
We only stayed one night before flying out. It is a very old hotel - the wallpaper in our room had rips and patches missing; ceilings painted pink; old carpets and beds. Glad we were only here one night. Free parking on the street from 6:30pm to 8:30 am.Genuine Hotels.com guest review
"Loction best point and rate"
Hotel is is in need of an upgrade. Hotel staff are friendly, location is great, rate is great.Genuine Expedia guest review
"close to railway station and shops"
a good hotel for the money,clean and cosy.no complaints.helpful friendly staff.Genuine Expedia guest review
The staff were very friendly and welcoming. Good service.Genuine Hotels.com guest review
From previous reviews I wasn't expecting too much but was still disappointed. Staff were quite friendly and hotel was in good position near Haymarket station. The hotel was very tired and the bedroom was quite small and cluttered the bathroom wasn't very pleasant. The breakfast was served in a dark depressing room and was of poor quality and no option […] of a cooked breakfast. Read moreGenuine Expedia guest review
"A dreadful hotel"
The condition of this hotel is sad. The desk staff is friendly and helpful, but that caanot make up for the deficiencies, and the cleaning personnel must have no direction at all. The bathroom smelled of mildew, the toilet did not flush properly (truely disgusting), the bathtub was stained and the shower had poor fixtures that could not be made to work […] properly. The kettle did not work. And only instant coffee with the "continental breakfast." And nobody ever asked me how things were, not even at checkout. This location is overpriced because of Fringe generated demand, but I would not stay there again at 1/4 the price. Read moreGenuine Expedia guest review
The staff were very helpful. The feel was very chintzy and the price was more like the 2020s than the 1970s decor , but it had availability on the Open Golf weekend! I would stay again.Genuine Hotels.com guest review
We stayed at the Ritz Hotel one night. The hotel is close to Haymarket Train Station and on the bus route to the Airport, so the location was perfect for us. The hotel as seen better day but our room was very big and clean. The water pressure in the shower was amazing for an Scottish Hotel! The continental breakfast is very basic. There is a ton of […] restaurants around the hotel but also a lot of construction. Read moreGenuine Hotels.com guest review
"Walking distance to the Royal Mile and Museums"
The hotel was absolutely lovely with our room ceilings about 16' with plaster moldings. However, the hotel really does need to have a refurbishing - keeping the great Victorian look inside but the bathrooms need a major overhaul. The staff who cleaned the rooms each day were a tad lack in cleaning the sink etc. and folding the towels even though we […] left them for additional usage. The desk staff were absolutely wonderful in their suggestions for eating venues and locations for sightseeing. Read moreGenuine Hotels.com guest review
"Used to a Bit More"
This is an outdated property. OK for someone not needing much but not good for older folks who could have to carry bags up 2 floors on creaky floors.Genuine Expedia guest review
"Good location. OK hotel."
This hotel is Hotel Ritz, not Ritz Hotel. I'm sure that it was glamourous once upon a time. However, now it can do with refurbishment throuhghout. If you just want a clean room and a comfortable bed to sleep, Hotel Ritz might be right for you. You get what you paid for. Watch out for the very hot water. I had problem using the mixer taps to get the […] right temperature for a shower; it was either cold or very hot, and it has little pressure. It's only a few minutes walk from the Haymarket Station. Read moreGenuine Hotels.com guest review
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