All hotels in Edinburgh, Scotland, United Kingdom
1 room, 2 adults
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14-16 Grosvenor Street, Haymarket, Edinburgh, Scotland, EH12 5EG, United Kingdom, ‏‎800-491-6126
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3.1 / 5Good

Score breakdown (from 228 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    3.7
  • Comfort
    3.2
  • Condition
    2.8
  • Neighborhood
    4.0
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3.0 / 5Good
The service was great, and everyone was very helpful. Location was great: it is located a block from Haymarket Station.
Genuine Hotels.com guest review
2 night trip Jun 10, 2015
Leona
US
5.0 / 5Outstanding
For the price, this was very good value. No other central venue in Edinburgh can compete. Sure, the place needs to be refurbished, but if it got refurbished you wouldn't find a room for under 30 pounds a night in this kind of location. The staff are very helpful indeed. The only thing that could be improved would be to move the check-in-time forward, 4 pm is a bit inconvenient. But, overall: a place to definitely consider if your budget is limited and you need to be in the center.
Genuine Venere guest review
Other trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
"Not the Ritz."
Great location!! Bathroom was blah. Shower was horrible. Should have just stood in the rain. But service was great!! Enjoyed it. Decent good price but doubt will stay there again.
Genuine Hotels.com guest review
2 night trip with friends Oct 13, 2014
Charles
US
1.0 / 5Poor
its not a hotel and its not the ritz. it used to be a B&B but they don't have breakfast anymore so they decided to call themselves a hotel. the rooms are horrible! they smell of decay, the floor squeaks as if its going to fall and they dont have a lift even though they have rooms on upper floors. i will never return to that misleading (ritz hotel my @#$%) hell hole in my life!!!
Genuine Venere guest review
Other trip Oct 11, 2014
A Traveler
US
4.0 / 5Excellent
Good location, helpful and friendly staff. Hotel and rooms a bit tired. Although if their were of better quality the price would be considerably higher.
Genuine Venere guest review
Other trip Aug 12, 2014
A Traveler
US
2.0 / 5Fair
Hotel in a good location, the check in was slightly annoying as it was not earlier than 4pm. Not really family friendly...no lift for luggages and buggies.
Genuine Venere guest review
Other trip Jul 15, 2014
A Traveler
US
4.0 / 5Excellent
"Within a short walk of all we wanted to to"
This was a clean, conveniently city-center located hotel. This is exactly what I expected for the location and price point. The staff was very friendly and offered suggestions of activities to do in the area. I would stay stay here again.
Genuine Hotels.com guest review
3 night family trip Jul 9, 2014
rbnott
US
2.0 / 5Fair
No lift facilities, room located on top floor, no help with bags offered. Water pressure of shower appalling, no interest from staff when issue was pointed out. Cardboard cups supplied with tea making facilities, not renewed after use. Overall not very pleasent, but possibly reflex's the price. Lesson learnt.
Genuine Venere guest review
Other trip Jun 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
It is a charming hotel, convenient locations and nice staff. The furniture is kind so fold adn needs some updates,
Genuine Hotels.com guest review
2 night trip Jun 13, 2014
kateliu0120
US
2.0 / 5Fair
"Below standard condition, etc."
While this was a good deal, the condition and other aspects of "The Ritz" were very poor. This place has "character".....but it is pretty rundown. The door to our room is beat up, and in need of repair. The old lock/key system is authentic, but not safe for rapid departure and did not feel secure. Having to leave the door key whenever we left was a big inconvenience since the reception area (the bar) was not always staffed. We could hear other rooms very clearly.....right down to splashing in bathtub and conversations. Staff was very nice, which helped. A real bargain that I would only recommend to single guys (sorry it is sexist to say it that way, but most ladies would not like this place). If we could have found a different place, we would have left. Great location to train and airport bus link. So....tolerable but not nice.
Genuine Hotels.com guest review
1 night trip May 26, 2014
Mike
US
3.0 / 5Good
"Great Location"
Located near city center, everything was fine at the hotel, Owners were very helpful, reminds me of NOLA, the way it's decorated. 3rd floor was accessed via stairs.
Genuine Hotels.com guest review
2 night trip May 13, 2014
Wendell
US
4.0 / 5Excellent
From the description I expect the hotel was more in the Central Edinburgh. All the rest was good and I suggest people to use this hotel.
Genuine Venere guest review
Other trip Apr 21, 2014
A Traveler
US
4.0 / 5Excellent
Staff at this hotel very friendly and helpful, even let me check in for our return flight home and print off boarding cards.
Genuine Venere guest review
Other trip Feb 24, 2014
A Traveler
US
3.0 / 5Good
"Good for the $$"
This was a good location and the cost was reasonable. The building was very old, paint was cracking near the window. Bathroom was smelly, like there was mold somewhere. For anyone who wants or needs an elevator, choose another hotel.
Genuine Hotels.com guest review
3 night family trip Oct 11, 2013
Mary
US
3.0 / 5Good
"Convenient but not elaborate"
The hotel was in a conenient location, the staff were nice and helpful, however the hotel is a bit dated and could use some repair. There is no close parking, or resturant onsite, however there are plenty of places to eat near the hotel. The bar was cozy, but had a limited selection. Wifi was easily usable, but the lift was broken. The room was clean, no AC and the window only opened a limited amount. For a quick place to stay the hotel was great, however I would not want to spend more than a couple nights here.
Genuine Hotels.com guest review
2 night trip Sep 13, 2013
Jason
US
2.0 / 5Fair
"Below average for price and 2 star"
Close to Haymarket, friendly staff and has a bar. That's the good news. Sparse, small rooms, no lift and no view at all.
Genuine Expedia guest review
Other trip Aug 20, 2013
A Traveler
US
4.0 / 5Excellent
"Putting OFF the Ritz"
Although I was not expecting THE Ritz (as in Carlton or Paris) but I was surprised at what I found. You feel like your staying at a Dowager Countess' guest house which has seen better days. It needs an overall upgrade (paint, mattress, carpeting, safety deposit box...). The staff is very friendly.
Genuine Hotels.com guest review
3 night romance trip Aug 8, 2013
Luis
US
4.0 / 5Excellent
Hotel located in prime bar/night club area next to the train station. Beautiful interior with very tiny elevators (lifts). Clean room with comfy beds. Complimentary orange juice, water and chocolates in fridge.
Genuine Hotels.com guest review
2 night family trip Jul 11, 2013
A Traveler
US
2.0 / 5Fair
"Get what you pay for"
The Ritz is a very mixed bag. We spent a week on the top floor in room 26. The water pressure was terrible and it takes a half hour to take a shower using a dribble of water. The daily servicing of the room did not replenish toilet paper, coffee, tea, and other items. On the plus side the location is good near the Haymarket Station which is an Airlink Bus station as well as a train station. This makes getting to and from the airport very nice and great for linking up to the train to Glasgow and other points. They have WiFi in the lobby but not the room. There is no elevator so if you get a room at the top be prepared for a long steep climb. Bottom line...the place is old, needs work, room servicing is lacking, no elevator but if you can put up with these negatives the price is good and location very good. Happy travels
Genuine Hotels.com guest review
6 night trip Jun 22, 2013
Phil
US
4.0 / 5Excellent
"Not Bad; Neighborhood Construction Zone"
Not bad. Room was roomy with high ceiling and a better than average shower. Neighborhood was a construction nightmare however. Easy walking distance from Haymarket train station and a nearby Airlink stop (through construction zone). Not too bad of a hike to Prince's St. and attractions.
Genuine Hotels.com guest review
4 night trip May 26, 2013
A Traveler
US
3.0 / 5Good
"Close to downtown area."
Very convenient. Staff friendly and very helpful. Hotel is dated and a little run down.
Genuine Hotels.com guest review
1 night trip May 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice room, a bit hard to get to"
My husband and I got the "Superior King" room for our one-night stay in Edinburgh. The room was large and comfortable. The decor was a bit dated and the bathroom could use some updating, but it met our needs. The staff was friendly. The breakfast in the morning was a bit lacking but that may have been due to the fact that we were the first ones in for it at 7:30am in order to get an early start. During our stay in May 2013 there was lots of street construction on the roads leading up to the hotel. Our sat nav could not figure out how to get us there because it also didn't know that a lot of the streets are now one-way. The street closures caused us to park several blocks away, which was a major inconvenience when you have luggage to tote around. You may want to call ahead before booking.
Genuine Hotels.com guest review
1 night trip May 15, 2013
Jennifer P.
US
3.0 / 5Good
"Vintage hotel"
The hotel is eclectic vintage in style, which we found charming. The staff was super friendly, which was appreciated. The maintenance in our room was not up to par. A light was burned out, the shower head was broken and the floors squeezed a lot. If you aren't picky about those things, the rate is good and there are tons of shops near by plus easy short distance access to the train station and express bus that goes directly to the airport.
Genuine Hotels.com guest review
1 night trip Mar 25, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Blitz not a Ritz"
What an absolute dive, avoid this place at all costs,the list is seriously to long using the RITZ name to attract unsuspecting people, this is more like the blitz is an absolute dump
Genuine Hotels.com guest review
1 night trip Jul 22, 2015
Albert
GB
2.0 / 5Fair
Very basic, old and in dire need of refurbishment
Genuine Hotels.com guest review
1 night business trip Jun 3, 2015
A Traveler
GB
4.0 / 5Excellent
"good for the price"
very nice stay ,Hotel was clean but carpets a little threadbare and only one chair in bedroom.Staff were friendly and helpful and drinks relatively cheap.Very handy for centre of city and for the price would recommend
Genuine Hotels.com guest review
2 night romance trip Jul 17, 2015
George
GB
3.0 / 5Good
"Nice hotel that needs some updating"
Hotel was in a good location but really needs some updating. The carpet in our room was heavily marked & the decor was more outdated than it appeared in the photos. That having been said, the bed was comfortable, the staff were nice, the location convenient & I would stay there again.
Genuine Hotels.com guest review
2 night romance trip Jul 3, 2015
Maria
GB
4.0 / 5Excellent
"Lovely, would recommend"
Although the decor needs updated as said in previous reviews, the service was excellent and the room larger than expected. They also provided a complimentary continental breakfast which we were unaware of prior to check in. Hotel is approximately a 15-20 minute walk from Princes Street.
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2015
Stacey
GB
4.0 / 5Excellent
"Would definitely stay again"
Was only booked for one night but when we asked to stay another they were excellent! Hotel very busy with evens in town but staff were friendly and helpful
Genuine Hotels.com guest review
1 night romance trip Jun 18, 2015
Jala
GB
4.0 / 5Excellent
"Great staff and bar!"
A good room with everything you would expect, Great bar action!
Genuine Hotels.com guest review
4 night family trip Jun 1, 2015
A Traveler
GB
4.0 / 5Excellent
"Clean and comfy."
This hotel is ideally situated as it is walking distance to the centre of Edinburgh and only two minutes walk from Haymarket station where you can catch the bus or tram. The excellent tram service goes straight to the airport. The hotel is old fashioned and in need of modernisation but is very clean and comfortable and perfectly adequate just to get your head down at night.
Genuine Hotels.com guest review
4 night family trip May 26, 2015
Karen
GB
2.0 / 5Fair
"Great location, not so great within."
Stayed at Ritz for two nights on a business visit to Edinburgh. I guess the only positive thing about this hotel is its location which is very close to Haymarket station and city center. The wifi does not work in the room so if you are on business and need wifi all the time,this place is certainly not for you. There is no lift in the hotel so if you get third floor room and have heavy luggage, it may be a challenge although the staff offered to help me with it. I was given room with two single beds and the bed's seemed insufficient for a person who twists and turns. The mattress was not firm at all. Value for money? May be if you just want a night's sleep and move on.
Genuine Hotels.com guest review
2 night business trip May 27, 2015
Vikas
GB
3.0 / 5Good
"Not bad accommodation but good location"
Wasn't bad room number 20 heater wasn't working but the room want too cold good location though.
Genuine Hotels.com guest review
3 night business trip May 20, 2015
hegen
GB
3.0 / 5Good
"Craig's stag do"
Good spot and has the potential to be great, but is in need of a refurbishment. Ideal if you just need a bed for the night.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2015
A Traveler
GB
3.0 / 5Good
"Old fashioned but a homely vibe"
The hotel itself is very outdated, an old converted house, however I became quite fond of it and I almost felt like I was in my own house after a couple of days. I didn't require any amenities and the single room was everything I needed, although the Wifi isn't accessible in the rooms. The staff were very friendly and accommodating and I would definitely stay again.
Genuine Expedia guest review
Other trip Apr 16, 2015
Grace
GB
4.0 / 5Excellent
"ritz Hotel Edinburgh"
Nice hotel, a little dated but friendly staff and great location.
Genuine Hotels.com guest review
2 night trip with friends Mar 20, 2015
A Traveler
IE
2.0 / 5Fair
"Not such a good hotel"
Grubby bedroom with rubbish down behind the drawers, dirty carpet. The hotel has seen better days. If you want comfort you probably shouldn't choose here to stay.
Genuine Expedia guest review
Other trip Mar 9, 2015
Beenie
GB
3.0 / 5Good
"Stag Trip Weekend"
Stayed at The Ritz with a group of lads for a stag do and was happy with the hotel in general, good service and a 24 hour bar, which was taken advantage of til 6.30am ... decent rooms for what you pay, comfy bed and a shower so no complaints. Plenty shops and pubs nearby, but a taxi is best from the train station as its quite a walk to get there, but theres also buses and trams, just get off at Haymarket and its opposite the Hilton. Would definitely stay again for a lads weekend.
Genuine Hotels.com guest review
1 night trip with friends Feb 21, 2015
stephen
GB
5.0 / 5Outstanding
"Nice Hotel"
The inside was really beautiful and cute. Warm enough to sleep and clean enough
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
GB
4.0 / 5Excellent
"Great Value and Location"
A quick one night stay in the heart of Edinburgh. With great town access, the hotel filled all needs. Clean, spacious with helpful staff, I would recommend this hotel and I would use again.
Genuine Hotels.com guest review
1 night business trip Jan 24, 2015
Paul
GB
3.0 / 5Good
"Great Location"
Great location, decor could do with freshening up.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
A Traveler
GB
3.0 / 5Good
"good"
good
Genuine Hotels.com guest review
1 night romance trip Nov 20, 2014
Michael
GB
5.0 / 5Outstanding
"2 Night stay for Hogmanay"
Clean and confortable , staff helpful and friendly no faults would stay hear again
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2014
Robert
GB
5.0 / 5Outstanding
"Cheap, cheerful, great location"
Excellent price very friendly staff excellent location.
Genuine Hotels.com guest review
2 night trip with friends Dec 12, 2014
Alasdair
GB
1.0 / 5Poor
"Not a hotel"
The hotel is not a hotel ,it's just a b&b with out the breakfast , edinburgh is very cold this time of year we had a heater on from time we got our room to when we left , and room was still frezzing , there was no hair dryer in the room , very old house needs a lot of work to get it to be a hotel , would not stay here again
Genuine Hotels.com guest review
2 night romance trip Dec 12, 2014
Norma
IE
5.0 / 5Outstanding
"a wet cold windy december"
superb location value for money and warm, tea and coffee facilities in room but hotel does not provide breakfast
Genuine Expedia guest review
Other trip Dec 16, 2014
roger
GB
5.0 / 5Outstanding
"Nice visit"
I really enjoyed my stay at the hotel. I loved the interrior design. I only had 2 issues, 1) being a lack of wifi in any of the rooms and second having to carry my large suitcase up three long flights of stairs. Otherwise it was very nice. I got pizza and come cider down the block and relaxed with some tv before going to bed.
Genuine Hotels.com guest review
1 night trip with friends Nov 30, 2014
Katherine
GB
3.0 / 5Good
"The ritz is the titz"
Never got breakfast with the room price even though it said we should but this was blamed on hotels.com, room was a bit cramped but cozy. Friendly staff. I would stay again
Genuine Hotels.com guest review
1 night romance trip Nov 30, 2014
Lewis
GB
4.0 / 5Excellent
"Good choice of hotel"
Stayed last Friday and Saturday night. Has 24hr reception, and was able to leave bags with hotel for last day, as both inbound and outbound flights were late times. Hotel décor perhaps a little dated, but clean and staff friendly, and despite being a busy weekend, no unnecessary noise. Hotel currently cannot offer breakfast, however sufficient coffee shops in area to eat in/take away, as well as a few bars/restaurants. Location/area good, felt safe walking back late from centre, which is approx. 20 - 30 min walk away, otherwise no more than a £10 taxi ride depending on drop-off/pick up. Would definitely stay again.
Genuine Hotels.com guest review
2 night romance trip Nov 28, 2014
A Traveler
GB
2.0 / 5Fair
"Disappointing Short Break"
Stayed at the hotel last weekend, as a young couple. This hotel did not live up to the photos on the internet. Whilst this hotel markets itself as boutique-it isn't. It is mismatched and very much in need of an update. There was a lack of attention to detail within the rooms. For example the extractor fan was not straight upon the wall and the 'coffee making facilities' were paper cups. Also, in order to leave the hotel it was required to leave the key at reception- I had no problem with this other than the fact that when in the room, to close the door it was necessary to shut it using the key. This meant that one of us could not stay in the room if the other wanted to go out as they would be locked in the room, and unable to leave quickly if there was a fire etc. The room was extremely small and it was difficult to manoeuvre around. Room looked tired and the carpets were filthy. Although our bed was advertised as a king sized bed- it's questionable as to whether it was a double. A very disappointing stay!
Genuine Expedia guest review
Other trip Dec 5, 2014
Laura
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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