Staff was very attentive, lively and very courteous. Greeted with smile by everyone from valet to front desk. The Room was super clean & Bed was very comfortable.Genuine Hotels.com guest review
The hotel is really geared for gamblers. Even though it is new, everything is quite basic. It is way overpriced and not a good value for a regular visitor. Best thing about the room? GREAT black-out curtains.Genuine Hotels.com guest review
"Disappointed. I expected better."
The lobby and other areas of the Hotel look beautiful! The room we were given was an entirely different story. It needs new carpeting and furniture. The best part of the room was the bathroom. It is very large with a television in the large mirror and a spa like shower.Genuine Expedia guest review
It should not be so difficult to get to pool. Why do you need a security guard monitoring who can go to pool? And why do you need a wristband? It takes a room key to move the elevator.Genuine Hotels.com guest review
Best buffets.. Super staff.. Visited a lot of casino.. Definitely will returnGenuine Expedia guest review
"all inclusive get away"
It was nice to have a casino, variety of restaurants, hotel, bars, entertainment, amazing roof top heated pool all in one place. Two issues of concern were no room darkening curtains (double sheers) so the room was too bright during sleep time. Also, there was suppose to be complementary coffee, but there was not coffee pot in room.Genuine Hotels.com guest review
Lived the pool area. The staff were all really friendly. Was able to relax and enjoy my stay. Security getting to the rooms is top notch. I highly recommend this casino/ hotelGenuine Expedia guest review
Great place to stay! Beautiful hotel and so so clean! Loved the pool and the casino was very nice too! Would definitely stay againGenuine Expedia guest review
"Nice hotel, but maintenance poor"
Hotel is nice but drapes hanging off rod, shower faucet loose, etc. detracted from otherwise attractive accommodation. Hotel charges an extra "resort fee" for access to a small pool full of kids, coffee (but no tea) set up in elevator lobby for a couple hours in the morning, and a newspaper we never found. All of which are expected of a better hotel. […] This is not anywhere close to a "resort"...its a hotel with a casino. Its a fine enough hotel, but know the cost of the room is more than you expect, and might want to pack a few tools to make repairs. Read moreGenuine Hotels.com guest review
Awesome room, employees were very friendly, extremely pleased with this hotel.Genuine Hotels.com guest review
Very clean. Professional and courteous staff.Genuine Hotels.com guest review
"Beautiful new Hotel and Casino."
Everything was great until we woke up the next morning and there was NO hot water. I know things break but the hotel offered to do nothing until we checked out. Then they offered to buy Breakfast. We already had a free breakfast from the Casino so we declined and ask if management could do something else. Up on returning we were given a business card […] from the hotel manager so the next time we come she would do something for us. Of course we were disappointed. I called the manager on our drive home to tell her how disappointed we were. I suggested a reduction in the stay. She said it was not possible it was all or nothing, we chose all. Read moreGenuine Hotels.com guest review
Employees were very kind and professional, the hotel was beautiful, and the rooms were beautiful also. Also love the free valet parking! Would definitely stay there again!Genuine Hotels.com guest review
We will return.. Enjoyed our stay clean comfortable rooms.Genuine Hotels.com guest review
"Cheesy hotel far from anywhere"
Walls of my room were stained, scuffed, and gouged. Room seemed clean, but the shower had a very sour smell. Climate control was too temperamental and I woke up in the night sweating. Walls were paper thin and I could hear tvs on either side of me. I had a stained form letter from management wishing me a pleasant stay with coupons for free coffee that […] had expired the day before. There is loud music in every common area, and strong artificial scents perpetually pumped in. The room itself had a strong febreeze smell. The hallways had lots of dirty linens and dishes outside the guest rooms. The property is isolated from any other part of town. If you have no vehicle, you are out of luck--nothing is in walking distance. The staff was sparse; one morning I went down to look for the coffee shop and had to explore as there was no one at the front desk to show me the way. Overall, pretty cheesy and cheap. The rooms seem nice at first, but don't hold up under any level of scrutiny. The management needs to pay attention to details and overall cleanliness if they want to continue to bill this place as a premium property. I will not be recommending the l'auberge hotel to friends. Read moreGenuine Expedia guest review
"One night getaway!"
Staff was so friendly and inviting, hotel smells amazing and is so clean!! Beds are comfy! Walk in shower was beautiful! Would definitely go back!! Didn't want to leave! Buffet is FANTASTIC!Genuine Expedia guest review
I had reserved a king bed luxury room. When i arrived at 6:30 to check in, I was rudely told that all that was available was double beds. I will never stay here again due to the how badly I was treated upon arrival at this hotel.Genuine Hotels.com guest review
We really enjoyed our stay here. The room was clean and comfortable. Breakfast room service was fantastic! We'd come back for sure.Genuine Hotels.com guest review
"Stay somewhere else."
The rooms are over priced and then everyone pays and extra resort fee. The front desk staff including the hotel manager where very unprofessional and rude. Each and every time I had contact with them. The check in line was long and slow. The bath in the room was wonderful, but the room was average and smelled like old food. The valvets provided the […] most professional and courteous service. I will never stay here again. Read moreGenuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
"The hotel was beautiful!"
My stay was very accommodating. The mattress was extremely comfortable, and the room was beautifully done. The hotel staff was extremely nice and helpful. However, it is located in no man's land. If you are not a true casino person this hotel is not for you. I was simply trying to have a relaxing getaway vacation and had intended to venture outside […] of the area. The weather was horrible and I ended up having to stay put in the hotel. There wasn't anything else to do. There was only one shop on the second floor. All was good though. Read moreGenuine Expedia guest review
"awesome place to stay and play"
The room was awesome and the guest were amazing. The only thing I didn't like was that the hotel charged me a $50 charge and didn't tell me about it until I checked my statement a few days later. When I called them about the charged they told me it was standard and I should get my money back in 10 business days. That would be nice to know up front.Genuine Hotels.com guest review
"Will Stay Again"
I stay in many high end hotels for my work and this one was definitely is one of the nicer ones that I have stayed in. I will be back soon to do it again. The rooms were clean and very spacious. The bathroom was one of the nicer ones that I have seen in a hotel room. There were tons of amenities and I only had to leave the hotel property once in three […] days. It is very self contained. Read moreGenuine Hotels.com guest review
First class. No complaints. Nice room with good service. The casino was much better than I expected and although the buffet was a bit pricey…wow. Very good food.Genuine Hotels.com guest review
"Will definately go back"
Great stay. Clean rooms, great staff, nice hotel/casino.Genuine Expedia guest review
"Great one night get away."
Very nice hotel & casino. Very friendly staff. Comfortable rooms. Great buffet. Fun casino. Just an overnight get away. Will go back.Genuine Hotels.com guest review
"Traveling through the area"
Loved itGenuine Hotels.com guest review
The front desk clerk's statement that $50 dollars would be held was somewhat of a surprise. The addional statement that it would be held for five days was insulting. It was not a matter of money but principle. The thought that the hotel was making interest money on my (and everyone else) impounded $50 just rubbed me wrong.Genuine Expedia guest review
You would think for the price of the room you wouldn't get vinyl wall tiling in the shower. Overall, the rooms were nice, and clean. Room service was excellent. Don't bother with the restaurants in the casino as they are well over priced bad service and poor food quality. Basically this place will take your money anyway they can while not returning […] the quality. Also, the casino area is very smokey and immerses the restaurants in it as well. Valet parking. I watch them drive off and decided I wouldn't trust them driving my car. I won't be back. Read moreGenuine Hotels.com guest review
"Mom and Sister Road Trip"
Excellent HotelGenuine Hotels.com guest review
"No coffee pot in the room....really?"
For the money this hotel should have a coffee pot in the room. Coffee was available by the elevator from 6 to 10 am which is not convenient for early risers. I suppose this hotel would rather you spend as much time in the casino instead. The TV in the bathroom mirror was kind of neat. Bed was comfortable. Not in the best area if the city.Genuine Expedia guest review
there are no coffee pots in the rooms, so if you drink a specialty coffee like I do then you have no way to get hot water for your coffee.(no microwave either). I called the staff about the problem and I was told there was no way for me to get hot water for my Café Vienna coffee so I had to use hot water from the bathroom faucet. Needless to say, I […] didn't get to enjoy my early morning hot coffee during my stay there so we will not be staying there again. The hotel was very nice otherwise Read moreGenuine Expedia guest review
I was highly impressed with my stay. The rooms were very clean and the staff was very friendly. Great restaurant selection and the food was the best "casino" food that I've had. I will definitely visit again!Genuine Hotels.com guest review
One of the front desk clerks/receptionist wasn't as welcoming as one would expect but over all my stay was great!Genuine Hotels.com guest review
I had the best stay here every thing was wonderfulGenuine Hotels.com guest review
Although we did not come out winning, we enjoyed dinner at 18 steak after dinner and losing our money we went to the edge and has a great time at the bar with the band. The beds were very comfortable.Genuine Expedia guest review
"pricey but we'll worth the stay"
Very friendly staff. amenities I have never experienced before that were straight awesome ie... a television in the bathroom mirrorGenuine Expedia guest review
Great buffet Clean well appointed rooms Good serviceGenuine Hotels.com guest review
"Above Average Casino Hotel"
The rooms couldn't be better. The breakfast buffet was great! Brand new facility.Genuine Hotels.com guest review
I fell in love with the beautiful room as soon as we walked in! Almost didn't want to leave it to go to the casino! So clean & comfortable beds… the bathroom was gorgeous! Beautiful shower, a TV in the bathroom mirror! I will be going back.Genuine Hotels.com guest review
"Nice casino and hotel"
I stayed at L'Auberge for a company party that was held in one of the event rooms. The party was fun, but the food was terrible, but I'll excuse it since it was a 400 person party. The room was wonderful, very clean and comfortable. Nice walk-in shower, comfy plush bedding no weird smells. I forgot my toothbrush and they brought me a dental kit really […] fast. My main complaints are the smoke smell in the areas connected to the casino, and the rude customer service when I tried to book which is why I ultimately chose to book through expedia. I just can't figure out why smoking isn't banned from casinos. I'm not big into gambling, but I did walk through the smoke filled casino and it was equally as nice as the rooms are. No skimping on the details at L'Auberge. Read moreGenuine Expedia guest review
"Wonderul Weekend Getaway"
Excellent resort for a weekend or week long getaway. Close to the town of Baton Rouge so if you feel like getting out for a while it is right down the street. Other than the casino taking a little bit of my money is was a great weekend.Genuine Hotels.com guest review
"Instead of a 2 star hotel in or around New Orleans"
...stay in Baton Rouge if you need to head back West. My husband and I were looking for a place to stay after a Saints game. The majority of hotels in New Orleans were priced well above our budget, so we thought we'd try and see what was available in Baton Rouge since we needed to head back to Houston to return home. Even though the hotel was not directly […] off I-10, it was not a bad drive and we had a safe, comfortable stay. The rooms were spacious and the breakfast buffet was excellent. Read moreGenuine Expedia guest review
"Great hotel and casino"
Hotel and casino were excellent. Place was clean and well kept. Hotel staff was friendly and helpful. Will definitely stay here again.Genuine Expedia guest review
Room was beautiful except for a few scuff marks on the walls. Was awakened at 8:30 - 9am by loud drilling and hammering on my first morning. The heater wasn't working properly as I had to adjust the thermostat to 90 degrees in order for the room to reach 75 degrees. The tv also kept turning off randomly and when I turned it back on, it would say "no […] signal" on the screen. Then I would turn it off then back on again to try and remedy the problem and it would work for a while, then later turn off again. Beyond that it was a very good stay and I will for sure stay there again. Hopefully those things are a one time anomoly. Read moreGenuine Hotels.com guest review
LOVE LOVE LOVE- Defintely going back!Genuine Hotels.com guest review
Nice, clean hotel. All new w fancy features like a tv in bathroom mirror. Just don't gamble.Genuine Hotels.com guest review
"Business with a little fun"
Decided to check out this hotel since I have stayed several times at their location in Lake Charles. Very nice room, comfortable and layout to casino is nice. This hotel is located in an area that to me was a little "out of the way" but was an easy drive from the New Orleans airport. If I am in the area I would definitely stay again.Genuine Hotels.com guest review
Jut stayed one night to celebrate me and my wifes birthdays which are one day apart. Had a wonderful time, excellent Hotel and the buffet was greatGenuine Expedia guest review
"Very comfortable -- terrific value"
The property is new and well appointed. Staff is always friendly and helpful. Like a good resort, you don't have to ever leave. Surprisingly great food. Was in on business and found the hotel to be very easy and convenient. Enjoyed every moment of my stay.Genuine Hotels.com guest review
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