"All great ... except one thing"
The hotel itself was great (aside from it being a little further from the beach than I thought ... but still very manageable) - my problem, which ruined the experience to be honest, was that they advertise a "Buy one, get one free massage" only to find out it was for one specific type of massage (we were not told this when we booked it). We brought […] it up to the front desk afterwards, and they didn't really seem to care. That really left a sour taste in my mouth in what would have been a five-star stay. Read moreGenuine Hotels.com guest review
"Location fne by drive, not tuk tuk"
Just at level. Compare with the price I paIDGenuine Hotels.com guest review
"Great room but below average service."
After staying 7 days at the Horizon in Karon, The Senses hotel's facilities were very impressive. We decided to upgrade from our booked king sea view room to the Senses suite. The front desk suggested various upgrades & it was a good deal but the front desk receptionist called us a few hours after we upgraded & said she made a mistake and charged us […] too little for the upgrade. Long story short, her English was poor & lacked communication & service skills. I told her to call the duty manager & she rectified the situation promptly & accordingly. Other than the initial unimpressive start, we loved our room, pool is great. Very important final note, room, pool & overall aesthetic quality of hotel is a 5 but don't expect much in service. Doormen are great, front desk are inconsistent (different clerks seem to have different information) buffet breakfast is mediocre as well their service and cocktails at swimming bar poor. If the Senses could improve their service I'd give it 5 stars all around. Read moreGenuine Hotels.com guest review
"Worth a visit, great view of the Patong area."
...was a positive experience. I never normally use the person in the hotel to book my cars and day trips due to a normally higher price, however Senses proved me wrong this time, the lady was very happy to match pricing and was always move competitive on car and bike hire, and was nice to know that you are not going to get ripped off.....Genuine Hotels.com guest review
"Great hotel with a view"
Stayed 5 days and the hotel itself was great. Pool amazing with buy 1 get 1 free happy hour at the pool bar from 5-6 pm. The only downside is it's about a 20 minute walk or pay a tuk tuk about 6-9 $ anytime you want to go. The hotel does have a free shuttle service but on a set time and could be a little more frequent. Staff was awesome and always friendly. Would […] definitely stay there again. Read moreGenuine Hotels.com guest review
The resort is so beautiful that you don't need to go to the town or the beach. The only bad part is so many elevators to get to your room and they are not air conditioned so it's very hot.Genuine Expedia guest review
"the best in Phuket"
my family & I had a great time staying at this hotel. VERY clean and great hospitality~ especially Angie, she was very helpful and nice. I will definitely be coming back here to stay when I come back to visit again.Genuine Expedia guest review
"Beautiful hotel horrible wifi"
Hands down this has to be the best hotel I saw. My deluxe sea view room was perfect. I requested a soft bed (after reading a few reviews suggesting to do so) and got just that. Staff was helpful and breakfast served as buffet was great. My ONLY complaint with my stay here is they had HORRIBLE WIFI CONNECTION. Not only do they change their password […] everyday and every device requires its own log in information but it continuously disconnected and reconnected. When i bought this to various staffs attention little was done. A "tech" was sent to my room and he tried connecting using his device and after determining I was right he walked away from the problem. Your best bet is to stay in the lobby and pool area to use the internet. This was huge for me as I am from American and needed to stay in contact with my family. Read moreGenuine Expedia guest review
"BEST HOTEL -INFINITY POOL"
I work in the airlines and have travelled the world and stayed in thee best hotels and THIS IS ONE OF THEM! Location isnt too convenient to downtown PHUKET but the loc is very relaxing and good massages and restaurants can be found near hotel! Beach isnt so close but a free shuttle takes you there! STAFF is EXCEPTION, INFINITY POOL is most amazing pool […] bc this hotel is high on cliff. PRICE is worth it! THIS FEELS LIKE a 5 or 6 star HOTEL Read moreGenuine Hotels.com guest review
we booked a room with a city view. The lobby is very open and kept clean. When the bell boy walked us down to our room I was a bit concerned because it was 2 stories down, no elevator. Our room was at the end of a dark hallway. My concerns were appeased upon seeing the room. It was a very good size, immaculate, and modern. A/C worked fine. The beds […] were very comfortable; the pillows could have been a bit softer. The shower was huge; 1 whole side was a wall of glass allowing one to see the room while showering (or could be covered for privacy). the loo was in a separate private area so 2 people could share the bathroom facilities at the same time. The floor was all tile - BIG sized tile - and kept slick and shiny. So slick that I slipped on a bit of water and fell hard. It took a couple phone calls for the staff to bring a bag of ice for my head (that's why I gave them a 3) - maybe they thought we were asking for ice for drinks? In the meantime I used a can of soda from the mini bar. They did follow up to see if I needed to go to the hospital (I didn’t). The infinity pool was nice, but too cool for my taste. The room had robes for the pool, a big beach bag and flip flops that guests may borrow, in addition to beach towels. We booked a tour that picked up from different hotels. Compared to other resorts, The Senses looked really good! the only thing is that is not close to the beach, but there's a shuttle every hour. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"an interesting location - a beautiful view"
This hotel is set high on the hill overlooking Patong Beach. It is a spectacular setting. The staff are very friendly and helpful. Our room was clean and well kept.Genuine Expedia guest review
"Amazing hotel,close but yet far from all the noise"
What a magnificent stay at this wonderful hotel! Amazing location, beautiful scenery and pool, great rooms , absolutely loved this hotel for the start of our honeymoon! A lot of reviews state that it is far from Jungceylon and Bangla road - not true! Walked their and back everyday several times. We switched hotels while in Phuket and COMPLETELY regret […] leaving this hotel- hands down one of the best in Patong! Read moreGenuine Expedia guest review
"Nice nice hotel up on the hill."
The hotel was very nice the staff was pleasent I will definiantly stay there again. The pool was clean and clear, room service cleaned our room everyday once we left. If you would run into one of the staff members in the hallway they were always curtious, the bed was comfortable and big I felt I could sleep for days. Beak fast was delicious and on time. […] The only things I dislike were all the seris of elevators you have to take to get to the top level floors (executive and delux suits) or the steep driveway to reach and exit the hotel the hotels currency exchange rate is less than the airport for the dollar, the hotel is far from the beach and that they only offer a private car to and from the hotel 1000bhat each way. Besides those things this hotel was perfect. Read moreGenuine Expedia guest review
"nice and friendly"
I liked my stay in this hotelGenuine Hotels.com guest review
fabulous because of the very warm friendly staffGenuine Hotels.com guest review
"I like this Hotel"
very pleasant and I like to stay again in thw future!Genuine Hotels.com guest review
Great views, newer, nice pool. Nice concierge Pat is very helpful. Transfers to from airport were on time, no hassles and good driver Transfers to golf easy as well. Only 20 mins to awesome golf! Red mountain is world class. Also try Phuket country club but it is only a walk on course.Genuine Expedia guest review
"Beautiful, clean an quiet hotel overlooking Patong"
This new hotel, besides having a very attentive staff, has a very attractive and modern design and style. My room was large and immaculate as well as beautifully designed and decorated. The bath was equally large and tastefully completed. My balcony overlooked all of Patong from the mountainside.Genuine Expedia guest review
"Great new hotel with great hospitality"
Impressed over my 2nights stay, brand new facilities with huge pool,top floor bar and restro can easily view patong city night,staff are friendly and helpful espicially we had 1yr old active toddler in tow. Downside is their location which is abit uphill if u are not that fit,breathless!! Overall we live it, will definitely return againGenuine Expedia guest review
"Best Value overall"
If you want to stay in Patong area, this is a great hotel to stay. It is only 10 walk to the Mall and minutes away from the Beach.Genuine Expedia guest review
"Terrible cigarette smell in the corridors"
The hotel rooms are good and comfortable The only problem was the terrible cigarette smell in the corridors Never expected this problem in a hotel of this quality The location is great and cery comfortable for a family They gave us an upgrade to a 3 bdroom apartment which was extremely comfortable Will recommend itGenuine Expedia guest review
"Nice hotel, but difficult to find"
The Senses Resort was extremely nice and very comfortable. The staff was very friendly and the facilities were beautiful. We had some difficulty getting back from Patong on a taxi however. Even though we had the address written down, several times the taxi drivers were unsure as to the location of the resort. I would recommend this hotel to others, […] just be aware that it is not the most well-known among the locals. Read moreGenuine Expedia guest review
"New & Modern Hotel"
The property just opened this year (2013), so it is clean and modern. The service from the staff was excellent and the pool was outstanding. The location is up the hill a bit from Patong Beach which I enjoyed because I could escape the craziness of the main strip when I wanted for a good night sleep. They do charge a slight premium ($200-$300 Baht) […] to get airport transfers over what you could get from anywhere in town or online if booked beforehand. Overall I felt this hotel was a good value and I would stay here again. Read moreGenuine Hotels.com guest review
"everything but the..."
The resort was beautiful and the staff eager to please. I only had a few minor details that i think will make it a really wonderful place I'd recommend to everyone. Those are: 1) have the bar area open in the evenings and offer a tv with sports channels on it. 2) the drinks served at the pool bar were awful! Poorly mixed and too little alcohol. 3) make […] special requests in the menu easier to accommodate. For example, i ordered pad Thai with no eggs and received pad Thai with eggs. After calling to correct the problem, i received Pad Thai with eggs placed on top (and was nearly charged for it!). In the morning for breakfast, i had a similar problem. 4) if you make a mistake (like include egg in a dish that requested no egg), it's ok, apologize and make sure you don't try to charge the guest for it. Otherwise, the hotel is really on it's way! Read moreGenuine Hotels.com guest review
Decent hotel, but pool is a bit deep for children....1.6metersGenuine Hotels.com guest review
I was staying there for 8 nights with my friends ,very nice hotel with very nice views ,our room was sea view with balcony ,comfort and clean ,staff very friendly ,breakfast was ok ,very nice swim pool with nice bar next to it . The location of the hotel was the best place we could expect it ,not far from the shops and sea (patong beach ) was about […] 15min walk and there was a free shuttle service from hotel to shopping Centre and beach ,and from there to hotel but not all the time. We hired a bike and we were worry about the parking but hotel has a place with 24hrs security you can park your bike at any time . If you are old or lazy to walk the only bad thing ;this hotel is up the hill ,from main road to the hotel is about 2 or 3min hi hill which you have to walk up And other thing is next to the hotel they doing building work and they start around 8:30am until 4 or 5pm there was to much bang bang noise in the morning when we were sleeping Read moreGenuine Hotels.com guest review
"The senses resort"
Great hotel at a great locationGenuine Hotels.com guest review
"Exellent stay highly recommended"
We stayed here for a couple of nights while doing a bit of traveling around Thailand and we weren't disappointed. The room was excellent and modern equipped with everything that we needed. The staff couldn't do enough for you and made us feel very welcome. The only slight drawback is that it is up quite a steep hill but that was only a minor price to […] pay for the gorgeous views offered by the hotels hill side location overlooking patong beach Read moreGenuine Hotels.com guest review
"We Loved Our Stay @ the Senses"
Fabulous:) Spacious, modern, well appointed room, impeccable friendly service. Food was fabulous, coffee divine. We made an error and booked another hotel for our last day (of 33 in Thailand.) We wanted to end our trip on a high note. We should have stayed @ the Senses. Everything about it was better from the incredible view to the staff, service and […] room. There was nothing they could have done to make our stay better. Seamless consistency through out their operation. The hotel we moved to was on the beach (nice location.) but rooms we small. They offered a shuttle to shopping but it was just one way. The Senses offered a 2 way shuttle to both the beach and shopping. They were efficient on time or alternately- it could be walked in twenty min.. Their location is perfect, quiet and yet easy access to everything. Perfect we thought. We would have moved back for our last evening but the other accommodation was already paid for:( Read moreGenuine Hotels.com guest review
"superb stay at the senses"
just returned from a fantastic 11 night stay at the senses. an excellent piece of luxury close to the centre of patong. great views, superb pool and swim up bar, spotlessly clean with luxurious and modern facilities and fittings. staff exceptionally friendly and offer a great and personal customer service throughout the hotel. rooms are spacious with […] very comfy beds and all mod cons such as mini bar, tea/ coffee facilities, bedside controls, full air conditioning, plasma screen tv and ipod docking station. would definately return and highly recommend. Read moreGenuine Hotels.com guest review
The concierge were vey helpful and friendly. I would recommend the hotel.Genuine Expedia guest review
"Worth the extra walk up the hill"
Reviewed same hotel earlier this year. Truly a 4.5 star hotel. Thoroughly satisfied. The ocean views are the best. Views come at a cost - further up the STEEP hill + extra 5 mins to get to the action spots. Spacious 47sq meter rooms. Full length pool, prolly 20 meters Real proper coffee at breakfast. Room service so relaxed - will service your room […] at whatever time you request. Manager always available to answer questions. I dont like this hotel - I love this hotel. Read moreGenuine Hotels.com guest review
"Clean and modern hotel with great view"
Very friendly staff greeted us. Jacob escorted us to out room and showed us everything we needed. Very relaxing and enjoyable stay. Staff made our stay even better by friendly and attentive staff.Genuine Expedia guest review
The staff and location were amazing. Beautiful new hotel, only downside is the hill it's built on. Could be seen as a bonus as it's safer in the event of a tsunami. Breakfast was fantastic, plenty of variety for everyone. Even the prices are very decent for a hotspot hotel. We'll definitely be back!!Genuine Expedia guest review
Rude staff Wait long to get room Poor experienceGenuine Expedia guest review
"Beautiful hotel up in the mountain, great pool!"
They welcomed us with a drink and cool towel, the room was amazing! And the balcony was huge. The pool was also very big and had a beautiful view with a pool bar, it was close to everything and free shuttle buses to the beach and back :)Genuine Expedia guest review
"Nice hotel with fantastic staffs"
We arriving late at 01:30hrs, staff from Front Desk greeting us with a warm and sweet smile. My first impression of the hotel is new and clean. The room is nice with modern design. Housekeep keep out room clean and tidy. We had book a Deluxe Seaview Room which facing to the swimming pool, the view from the room is nice. Specially while the lighting […] of the pool is turn on at night. The electric plug is suitable for guest from different country, really convenience. Read moreGenuine Expedia guest review
"My Phuket experience"
My friends and I spent four wonderful days at The Senses Resort. I believe this is a fairly recent addition to the fine hotels in Phuket and I am very happy that I chose this from the excellent list at the hotels.com site. The Senses Resort is spacious, and is in an excellent location overlooking the city and sea. My friends and I were on the fourth […] floor and the view was magnificent. The staff is extremely warm and welcoming. The facilities are excellent, with one of the largest and most well designed swimming pool I have ever seen in a hotel. We were very well looked after, particularly by Rishi, the Executive Chef, and Jacob, at the Concierge desk. Rishi went out of the way to accommodate our food requests and was a source of a lot of useful information, of not just Phuket but other parts of Thailand, too. Would definitely stay here again, and again. Just hope the rain holds off for us to enjoy Phuket more completely. Read moreGenuine Hotels.com guest review
"Hotel with great service"
We stayed at The Senses resort for 7 nights. The staff always greeted you with a smile. Jacob, Por & Son from the concierge desk and Yoyo from the restaurant were all polite and friendly. Whilst the resort is about a 15mins walk to Patong beach, there is a complimentary shuttle service that goes to Jungceylon & Patong Beach. Just be mindful that if […] you miss the shuttle at 10.30 the next one doesn't run till 14.30. During our stay, we dined from the restaurant a couple of times due to the rain. The cost of the meals would be comparable to the restaurants at Jungceylon mall plus it was quite tasty! Overall, our stay at The Senses Resort was terrific, we had a wonderful time and will definitely return! Read moreGenuine Expedia guest review
"Close to Petong beach and shopping"
We stayed at this hotel on our last night in Phuket, we had a 12pm check out and because our flight did not leave until that evening the hotel offered us to use their facilities, pool etc until we were ready to leave for the airport. They looked after our luggage for us and when we were ready they offered a shower facility to freshen up before our departure, […] this was a great service and made our afternoon by the pool an enjoyable day. The staff were very friendly & helpful and their breakfast was excellent. The hotel also offer a shuttle service down to the town and beach which is very good! Thank you. Read moreGenuine Expedia guest review
"wouldn't have picked any other hotel"
decided to pick The Senses after reading many positive reviews about it. location was slightly further from the beach than other seaside hotels, and it was also located on a slight hill. we didn't have any problems climbing up the slope, but if you have elderly or children with you, you can always opt to take the shuttle. shuttle tuktuk was provided […] to patong beach and jungceylon mall (and back to the hotel) almost every hour (except during lunchtime and dinner time), and you had to book for the shuttle beforehand. staff was polite, friendly and definitely made us feel welcome. the concierge also sent us to the bottom of the hill on our last day because we had to wait for our airport shuttle there. definitely a nice gesture and we really appreciate it! room was big and spacious, there was even a balcony with a couch! the rooms were cleaned everyday and essentials were always topped up. the pool was also beautiful :) we also used the fitness centre and while it is not big and it doesn't boast many equipments, it's definitely sufficient for you to sneak a workout in. breakfast provided was also amazing, so please opt for that if you can! no worries for Muslim guests because they had a majority of chicken/fish/beef and the pork corner was separated :) had such a good time in this resort, and I will definitely recommend this place to friends and family!! Read moreGenuine Expedia guest review
Very good property with beautiful sea n city view.20-30 min walk to main bangla road n patong beach.bikes can be hired from the market next to entry gate of hotel.Genuine Expedia guest review
Excellent customer service and great location with a beautiful view. Will definitely book again!Genuine Hotels.com guest review
"A slice of paradise"
awesome place to stay , Best staff and beautiful resort.Contact me on facebook for any questions on this resort and i will be very happy to answer whatever you need to know.Genuine Hotels.com guest review
"Close to patong nightlife but still very quiet"
New hotel. Nice pool. Nice view from roof top bar.Genuine Expedia guest review
I would not go anywhere else in Phuket Good facilities Great staff See you again soonGenuine Expedia guest review
"Very nice hotel very helpful staff"
I really enjoyed my stay The facilities were teriffic and the staff very helpfulGenuine Expedia guest review
"Comfy beds, Spacious room"
The room is relatively big, with a sofa area and a balcony. The room is clean. However, the hotel is located uphill. Quite tiring to walk up the small hill. Other than, everything is quite good!Genuine Hotels.com guest review
"Would go back tomorrow!"
Beautiful hotel. Upgraded for free when we arrived, great rooms with modern bathroom, flat screen tv, free wifi, balcony overlooking the pool. Food and drink great! Staff extrenely pleasant and helpful. Pool area very well kept, has a swim up Pool bar. Only a 10-15 min walk from main area in Patong so great location for local restaurants, bars, markets, […] shops. Beach is close also. Overall an amazing hotel, worth so much more than what we paid (£38 a night) and I would go back tomorrow if I could!! Thank you to everyone at the senses for making our stay so great. Read moreGenuine Expedia guest review
"Great Sized Rooms"
Good rooms, beautful swimming pool with views over the city & out to the sea. Buffet breakfast is okay, could be improved. Friendly staff & handy taxi service.Genuine Hotels.com guest review
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